2011 Jeep Grand Cherokee Complaint Log

VEHICLE WILL STALL AT ANY SPEED WITHOUT ANY PRIOR WARNING CAUSING LOSS OF STEERING AND BRAKING. THE VEHICLE HAS TO COME TO A COMPLETE STOP TO BE STARTED AS IT IS A PUSH BUTTON START AND IT HAS TO BE IN PARK WITH FOOT ON BRAKE. STARTED A CASE NUMBER WITH JEEP, TOOK IT TO SEVERAL JEEP AUTHORIZED SERVICE FACILITIES AND THEY COULD NOT DIAGNOSE THE PROBLEM. THE VEHICLE HAD A TIPM (TOTALLY INTEGRATED POWER MODULE) REPLACED AT ABOUT 80,000 MILES. SHOULD HAVE BEEN RECALLED, WAS NOT. JEEP CLOSED THE CASE TELLING US THERE WAS NOTHING THEY COULD DO FOR US AS THEY COULD NOT DIAGNOSE THE PROBLEM. THIS VEHICLE HAS HAD NUMEROUS ELECTRICAL ISSUES DOCUMENTED STARTING WHEN IT ONLY HAD 50 MILES ON IT. THIS VEHICLE IS NOT SAFE TO DRIVE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE LEATHER DASH COVER IS COMING LOOSE FROM THE UNDERLYING PLASTIC. EFFECTIVE DEPLOYMENT OF THE PASSENGER SIDE AIR BAG COULD BE AFFECTED. THIS IS A PROBLEM CHRYSLER HAS KNOWN ABOUT FOR YEARS BUT WILL NOT ADDRESS. IT IS A PROBLEM WITH THE SUBCONTRACTOR NOT COMPLETING THE VACUUM PROCESS WHEN APPLYING THE LEATHER COVER TO THE DASH. THIS HAS OCCURRED SLOWLY OVER TIME UNTIL IT HAS NOW BECOME A HAZARD.

WE RECEIVED AN IMPORTANT SAFETY RECALL LETTER ABOUT THE BRAKE BOOSTER ON MY WIFE'S 2011 JEEP GRAND CHEROKEE AND CALLED OUR DEALER, WESTGATE CHRYSLER IN PLAINFIELD, IN, ON JUNE 13, 2014, AT 10:19 A.M. AND WERE TOLD IT WOULD BE TWO(2) MONTHS MORE. TODAY, OCTOBER 31, 2014, AT 8:38 A.M. WE WERE TOLD IT WAS STILL ON ORDER. TOMORROW WILL BE THE FIRST DAY OF NOVEMBER! I WANTED TO LET YOU KNOW, SO HOPEFULLY YOU CAN ADDRESS THIS ISSUE WITH CHRYSLER. IF THE BRAKE MAY BE COMPROMISED AND MAY "CAUSE A CRASH WITHOUT WARNING" THIS IS A SERIOUS ISSUE AND CHRYSLER NEEDS TO DO A MUCH BETTER JOB OF SERVICING IT. THANK YOU, IN ADVANCE, FOR YOUR ASSISTANCE. *TR

I HAVE THREE RECALL NOTICES ON MY 2011 JEEP GRAND CHEROKEE. YOU MAILED ME THE FIRST ONE IN JUNE AND I VISITED MY DEALER ON JULY 5TH. FOUR MONTHS LATER, I AM STILL BEING TOLD I AM ON THE WAITING LIST. THE DEALER IS DADE CHRYSLER DODGE IN MIAMI FLORIDA. THE RECALL NOTICES SAY TO CONTACT YOU IF THE DEALER IS NOT RESPONDING QUICKLY ENOUGH. I THINK FOUR MONTHS IS TOO LONG. WITH THREE ISSUES ON THIS VEHICLE I THINK THERE SHOULD BE MORE URGENCY. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO SERVICE THE VEHICLE UNDER THE RECALL WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

I HAVE TRIED TO START MY CAR SEVERAL TIMES WITH JUST CONTINUOUS CRANKING. I CALLED TWO DIFFERENT JEEP DEALERSHIPS AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. YESTERDAY, I WAS DRIVING DOWN THE STREET AT 55 MPH WITH MY 5 MONTH OLD IN THE CAR AFTER DAYCARE- AND MY CAR JUST SHUT OFF WHILE DRIVING AND I ALMOST CRASHED INTO THE PERSON IN FRONT OF ME!!!! VERY SCARY. I HAD TO SWERVE TO MISS THE PERSON IN FRONT OF ME BECAUSE THE BRAKES AND CAR WERE NOT WORKING- JUST COMPLETELY SHUT OFF. I FINALLY GOT IT STARTED AGAIN AND GOT TO A SAFE LOCATION. I THEN HAD IT TOWED. I DID SOME RESEARCH TO FIND THAT THIS IS A VERY COMMON ISSUE WITH 2011 JEEP GRAND CHEROKEES AND CHRYSLER REFUSES TO DO A RECALL ON THIS. ARE THEY INSANE?!!! WE COULD HAVE BEEN IN A SERIOUS ACCIDENT. IF THE CAR IS NOT UNDER WARRANTY- THE PRICE TO FIX THE ISSUE IS $1300+. I JUST PURCHASED THIS CAR IN NOVEMBER OF 2013 BECAUSE I THOUGHT IT WOULD BE SAFE FOR ME AND MY NEW BABY. NOW I HAVE TO DISH OUT $1300 BECAUSE OF A FAULTY PART THAT CHRYSLER REFUSES TO FIX? THEY ARE VERY AWARE OF THE TIPM NOT PERFORMING ON THESE MODELS- PLEASE RESEARCH ALL THE FORUMS THAT TALK ABOUT THIS. THERE IS ALREADY LAWSUITS PENDING. PLEASE ADVISE ON WHAT TO DO AT THIS POINT. I DO NOT HAVE THIS KIND OF MONEY TO FIX A CAR WITH 39000 MILES ON IT. I WILL NEVER PURCHASE A JEEP OR CHRYSLER AGAIN. *TR

THIS IS THE SECOND TIME IN SIX MONTHS THAT I HAVE HAD A MAJOR PROBLEM WITH MY KEY FOB AFFECTING MY ENGINE. I AM AFRAID THIS MAY BE AN IGNITION SWITCH PROBLEM BUT THE DEALER KEEPS TELLING ME IT'S THE KEY FOB BATTERY. THE FIRST TIME MY CAR WOULD NOT START AND THE ENGINE WAS DEAD. THEY REPLACED BOTH KEY FOBS 6 MONTHS AGO AND TOLD ME THEY WERE DEFECTIVE. THIS TIME WHEN I PUSHED THE BUTTON THE ENGINE MADE A SCREECHING RATTLING SOUND, THE ENGINE LIGHT CAME ON AND THE CAR WOULD NOT TURN OFF. EVENTUALLY IT DID AND I TRIED IT AGAIN AND THE SAME THING HAPPENED. THE CAR WAS TOWED 30 MILES TO THE DEALER AND THEY TOLD ME THE KEY FOB BATTERY NEEDED TO BE REPLACED. I ASKED THE SERVICE TECHNICIAN IF THEIR COMPUTER SHOWED THAT MY ENGINE LIGHT CAME ON AND HE AGREED BUT TOLD ME THAT THEY COULD NOT FIND THE PROBLEM, OTHER THAN THE KEY FOB BATTERY. I TOLD THEM BOTH KEY FOBS WERE NEW. I HAVE ONLY HAD THIS CAR FOR 3 YEARS AND IT ONLY HAS 11,605 MILES ON IT. HOW ON EARTH CAN A KEY FOB CAUSE ENGINE PROBLEMS? I MAY NOT BE AN EXPERT ON CARS BUT I'M NOT STUPID. I BELIEVE IT MAY BE SOMETHING TO DO WITH THE IGNITION. I HOPE JEEP FIXES THIS BEFORE THERE ARE ANY ACCIDENTS OR DEATHS. I NOW FEEL I AM FORCED TO PURCHASE AN EXTENDED WARRANTY FOR OVER $2,100.00 BECAUSE I'M AFRAID OF WHAT MIGHT HAPPEN WHEN MY FACTORY WARRANTY EXPIRES NEXT MONTH. I DON'T THINK I WOULD EVER BUY A NEW CAR AGAIN. THE OLD ONES SEEM MORE RELIABLE. I AM AFRAID TO DRIVE THIS CAR NOW, KNOWING IT HAS ELECTRICAL ISSUES THAT THE DEALER CAN'T SEEM TO FIND THE REASONS WHY. KEY FOB BATTERY? I FIND THIS VERY HARD TO ACCEPT. I WOULD LIKE THE OLD KEY IGNITION - I DON'T TRUST THESE PUSH BUTTON IGNITIONS. MY 2011 JEEP IS STILL AT THE DEALER BUT THEY HAVE TOLD ME IT'S READY FOR PICK UP. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE AT LEAST 3 MONTHS BECAUSE THE MANUFACTURER WAS ONLY ISSUING ONE SERVICE PART PER WEEK AND THE CONTACT WAS 15 ON A WAITING LIST. THE MANUFACTURER CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN STARTED AND SHIFTED INTO "D" DRIVE MODE, CAR WOULD SELF ENGAGE IN MANUAL GEAR "4" AND THEN HAD NO TRACTION OR ACCELERATION, ONLY REVERSE. TRANSMISSION COMPLETELY DIED AND WOULD AUTOMATICALLY GO INTO MANUAL "4" GEAR ITSELF WHEN PUT INTO "D" DRIVE MODE FROM PARK OR WHILE DRIVING ON THE ROAD. VERY DANGEROUS AND VERY SCARY. HAD IT TOWED TO DEALER WHO WANTED $1,300 TO REPAIR FAULTY TIPM MODULE AND WOULD NOT COVER UNDER POWERTRAIN WARRANTY. CALLED CHRYSLER AND NEGOTIATED IT DOWN TO $100. THIS SHOULD BE A RECALL AND IS VERY DANGEROUS BECAUSE THE CAR IS PUTTING ITSELF INTO THE WRONG GEAR WHILE MOVING AND WOULD NOT ACCELERATE OR MOVE IN DRIVE MODE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V350000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 12/19/14*CN UPDATED 05/26/2015 *JS

TL * THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE BECAUSE THEY COULD ONLY ORDER ONE PART PER WEEK. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHREOKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN NUMBER IS UNAVAILABLE.

I RECEIVED A RECALL NOTICE IN THE MAIL. THE LOCAL DEALER IN CRYSTAL LAKE, IL REPORTS NO KNOWLEDGE OF THE RECALL AND CANNOT HELP ME. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE DEALERS WERE NOT RECEIVING PARTS UNTIL SEPTEMBER OF 2014. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JUNE OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

GOT A RECALL LETTER AND TOOK IT TO MY JEEP DEALERSHIP TO GET IT FIXED. THE DEALERSHIP SAID WE DO NOT HAVE THE PARTS AND IT COULD BE MONTHS BEFORE THEY DO. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED. THE CONTACT NOTIFIED THE DEALER ABOUT THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN SEPTEMBER OF 2014, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,200.

WHEN I TRY TO START MY VEHICLE, IT WILL ATTEMPT TO TURN OVER BUT WILL THEN TURN ITSELF OFF. AFTER READING ONLINE, IT SEEMS THAT THERE IS A FAULTY TIPM THAT IS CAUSING THE PROBLEM. I HAVE READ THAT IT ALSO CAUSES ELECTRICAL MALFUNCTIONS, AND STALLING AT RANDOM TIMES WHILE DRIVING. THIS CAUSES A VERY BIG CONCERN FOR ME; AS IT COULD BE VERY DANGEROUS FOR MY VEHICLE TO STALL AT INTERSTATE SPEEDS OR WHILE TURNING AT AN INTERSECTION. *TR

THE VEHICLE STALLS WHILE DRIVING. WHEN THIS HAPPENS, IT IS VERY DIFFICULT TO STEER THE VEHICLE SAFELY OUT OF HARMS WAY. I AM IN FEAR FOR THE SAFETY OF MYSELF AND MY FAMILY. I HAVE HAD SEVERAL CLOSE CALLS WHERE WE ALMOST CAUSED AN ACCIDENT. THE FUEL PUMP RELAY SWITCH WAS REPLACED BY RECALL AND THE VEHICLE IS STILL STALLING. I HAVE CONTACTED JEEP CUSTOMER CARE VIA EMAIL AND BY PHONE AND THEY WILL NOT GIVE ME A CASE NUMBER. I TAKE THE VEHICLE TO THE DEALER AND THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. I DON'T WANT TO SELL THE CAR KNOWING WHOEVER PURCHASES IT COULD BE SERIOUSLY INJURED OR KILLED.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE FOR MY JEEP GRAND CHEROKEE PERTAINING TO THE BRAKES,I NOTIFIED THE DEALER DUTCHESS 2285/2291 SOUTH RD POUGHKEEPSIE NY 12601 AND THEY HAVE BEEN GIVING ME THE RUN AROUND. *TR

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CORROSION AND BRAKE FAILURE RECALL PROBLEMS. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE, AND SHE WAS PLACED ON A WAITING LIST. *JB

I RECEIVED A RECALL NOTICE FOR NHTSA 14V-154 NOTIFYING ME OF A POTENTIAL PROBLEM WITH THE BRAKES ON MY VEHICLE. I HAVE CALLED MY DEALER REPEATEDLY IN THE OVER 3 MONTHS SINCE I RECEIVED THE RECALL NOTICE AND HAVE BEEN TOLD EACH TIME THAT THE PARTS TO PERFORM THE RECALL WORK ARE STILL UNAVAILABLE. I KNOW THAT JEEP HAS BEEN MANUFACTURING AND SELLING NEW 2014 GRAND CHEROKEES DURING THIS TIME THAT HAVE THE PART THAT IS NEEDED TO PERFORM THE RECALL ON MY VEHICLE. HOW CAN YOU (THE GOVERNMENT) ALLOW THEM TO USE THE PART THAT IS NEEDED FOR A SAFETY RECALL ON MY VEHICLE ON OTHER NEW VEHICLES THAT THEY HAVEN'T SOLD YET AND CLAIM THAT THE PART NEEDED TO PERFORM THE RECALL ON MY VEHICLE ISN'T AVAILABLE? SHOULDN'T THEY BE REQUIRED TO USE THOSE PARTS TO PERFORM THE RECALL ON THE VEHICLES THAT ARE ALREADY ON THE ROAD AND IN USE BY CONSUMERS BEFORE THEY ARE ALLOWED TO USE THEM IN NEW VEHICLES THAT THEY HAVEN'T SOLD YET? *TR

P14/NHTSA 14V-154 RECALL WAS NOT CONDUCTED EVEN AFTER WE BROUGHT THE CAR IN AND THEN I CONTACTED [XXX] AT THE JEEP SERVICE DEPT.. (212 765 6634) THREE TIMES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES). THE CONTACT INDICATED THAT AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS HE WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND IT MAY TAKE AN ADDITIONAL 6 MONTHS BEFORE THE PARTS BECOME AVAILABLE. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (BRAKES), NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE DEALER AND THE MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND THEY INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V530000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR MONTHS IN ORDER TO PERFORM THE RECALL REMEDY. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) IN JUNE OF 2014, NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN JULY OF 2014, AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY MULTIPLE RECALLS WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC)AND THE PART NEEDED WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL-THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL TWO MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.!....UPDATED 07/31/14 *BF

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES, SERVICE BRAKES, HYDRAULIC) AND CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER ADVISED HIM THAT THE PARTS WERE NOT YET AVAILABLE TO PERFORM THE REPAIR AND WOULD NOT BECOME AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 56,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER STATED THAT THE CONTACT WOULD BE ADDED TO A WAITING LIST SINCE THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE RECEIVED 3 RECALL NOTICES REGARDING MY 2011 JEEP GRAND CHEROKEE (NHTSA 14V154, 14V530 AND 14V391). AFTER RECEIVING NOTICE 14V154 I CONTACTED THE LOCAL DEALERSHIP (LARRY H MILLER IN BOISE IDAHO) AND WAS INFORMED THAT THE PARTS WERE BACK ORDERED WITH NO DATE WHEN PARTS WOULD BE AVAILABLE. THIS INFORMATION WAS REPEATED IN SEPTEMBER. HAVING NOW RECEIVED 3 RECALLS I ATTEMPTED TO SCHEDULE TO HAVE ALL 3 RESOLVED AT THE SAME TIME. HOWEVER, WHEN I TRIED TO SCHEDULE A SERVICE, I'M TOLD THAT, WHILE PARTS ARE AVAILABLE, THEY WILL NOT ORDER THE PARTS UNTIL I BRING MY VEHICLE IN FIRST. WHEN I ASKED WHY THEY STATED THAT THEY NEEDED THE VIN NUMBER. HOWEVER, THEY NOT ONLY HAVE MY VEHICLE INFORMATION ON RECORD AND I HAD THE VIN AVAILABLE DURING THE CALL. I ASKED TO COMPLETE THE SERVICE ORDER ON THE PHONE AND WAS TOLD IT WAS "POLICY" TO SCHEDULE SERVICE APPOINTMENTS ONLY WHEN THE VEHICLE IS PRESENT AND ONLY THEN WILL THEY ORDER PARTS. THIS DEALERSHIP HAS EXCEEDED THE REASONABLE AMOUNT OF TIME TO COMPLETE THE REPAIRS AND IS CREATING AN UNREASONABLE BARRIER TO COMPLETING THE SERVICES. *TR

TL * THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ENGINE TURNS OVER BUT WONT START.AFTER DOING RESEARCH ONLINE,I BELIEVE THE PROBLEM IS THE TIPM. I HEARD THE ENGINE CAN SHUT OFF AT ANY TIME.THAT CAN BE VERY DANGEROUS. *TR

AFTER BEING UNABLE TO STOP 3 TIMES WITHIN THE FIRST 3 MINUTES OF LEAVING MY HOUSE I CALLED JEEP ABOUT THE BRAKE RECALL. JEEP NEVER CONTACTED ME TO LET ME KNOW THAT MY JEEP WAS INVOLVED IN THE RECALL. I LET THEM KNOW I NO LONGER FELT SAFE DRIVING THE CAR, AS IT HAD FAULTY BRAKES AND KINDLY REQUESTED A LOANER AS I HAD FAMILY ARRIVING THAT WEEKEND AND WOULD BE DOING A LOT OF TRAVELING. THE SERVICE WRITER LET ME KNOW THAT ACCORDING TO THE RECALL THE JEEP WILL STOP WITH EXCESSIVE FORCE & MAY BE MORE DIFFICULT IN WARMER WEATHER. IT IS CURRENTLY 80 DEGREES IN COLORADO WITH NO SIGN OF COOLING. I INFORMED THE TECHNICIAN THAT THE CAR HAD ALREADY ALMOST CAUSED 3 ACCIDENTS AND I DID NOT FEEL CONFIDENT IN IT'S ABILITY TO STOP IN AN EMERGENCY SITUATION. HE APOLOGIZED AND INFORMED ME THAT HIS SUPERIORS WOULD NOT ALLOW ME A LOANER BECAUSE BASED ON THE RECALL NOTIFICATION THE CAR WAS SAFE TO DRIVE. IN WHAT WORLD IS A CAR WITH FAULTY FUNCTIONING BRAKES SAFE FOR ITS OWNER OR ANYONE ELSE ON THE ROAD!?! JOHN ELWAY JEEP OF GREELEY, COLORADO WAS THE DEALERSHIP INVOLVED. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 ( SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

EXPERIENCED UNINTENDED ACCELERATION, AT A STOP OR NEAR STOP WHEN PARKING. ALTHOUGH MY FOOT WAS ON THE BREAK, THE CAR LUNGED FORWARD AS IF THE ACCELERATOR HAD BEEN PUSHED ALL THE WAY DOWN, HITTING THE BACK OF A PARKED TRUCK VIOLENTLY. ALTHOUGH THE IMPACT WAS GREAT, THE AIR BAG DID NOT DEPLOY. THE INCIDENT WAS OBSERVED BY THE HOMEOWNER/TRUCK OWNER. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY COULD NOT PROVIDE A SPECIFIC DATE OF WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.