2011 Jeep Grand Cherokee Complaint Log

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

AFTER HAVING OCCASIONAL DIFFICULTIES STARTING THE CAR, MY PROBLEMS FINALLY REACHED A CLIMAX WHEN MY CAR SHUT OFF MID-DRIVE. JEEP HAS EXPLAINED THAT I HAVE FAULTY TIPM. I HAVE FOUND THROUGH ONLINE RESEARCH THAT THIS IS VERY COMMON. THESE FAILURES HAVE BEEN OCCURRING FOR YEARS, YET JEEP STILL INSTALLS THESE SAME TIPMS. I UNDERSTAND THERE IS A PENDING CLASS ACTION LAWSUIT, SUGGESTING THAT JEEP HAS KNOWN ABOUT THIS PROBLEM AND IGNORED IT, RATHER THAN IMPLEMENTING A RECALL. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED EXCESSIVE FORCE WAS REQUIRED WHEN APPLYING THE SERVICE BRAKES. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS LEFT A MESSAGE IN REGARDS TO THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,000.

UPON SLOWING DOWN AT NORMAL DECELERATION RATES, THE BRAKES LOST POWER ALLOWING CAR TO ROLL THROUGH A STOP SIGN. THE ISSUE IS INTERMITTENT AND DOES NOT EXHIBIT ANY OBSERVABLE PATTERN (OUTSIDE TEMPERATURE, ETC). THE DEALER FIRST SAID IT WAS THE ROTORS GLAZING, BUT THE ISSUE CONTINUED AFTER THE DEALERSHIP TURNED THEM AND THE FREQUENCY HAS NOT REDUCED. THE SECOND VISIT FOUND NO ISSUES AFTER IT WAS AGAIN REPORTED. A THIRD PARTY RESOURCE INDICATED THAT IT COULD BE THE MASTER CYLINDER GASKET/SEAL. SINCE THIS ISSUE DOES NOT OCCUR REGULARLY AND HAS NOT BEEN "OBSERVED" BY THE DEALERSHIP, THE DEALERSHIP WILL NOT REPLACE THE PART. SINCE IT DOES HAPPEN AT A RATE OF ONLY 1-2 TIMES PER WEEK, IT IS TOUGH TO COMPENSATE FOR AND/OR PREDICT WHEN IT WILL OCCUR CAUSING LACK OF CONFIDENCE. OTHER NOTES ARE THAT ABS DOES NOT KICK IN DURING THE LOSS OF POWER AND THE PEDAL IS PUSHED IN AS FAR AS POSSIBLE WITH THE CAR STILL MOVING FORWARD BETWEEN 5-10MPH ONLY DECELERATING SLIGHTLY. *TR

TL* THE CONTACT OWN A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES FOR DIAGNOSIS. THE TECHNICIANS PERFORMED A FLASH UPDATE AND REPLACED THE WIN MODULE. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,450.

I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND.THE VEHICLE CLUNKS IN THE REAR END GOING OVER BUMPS AT LOW SPEEDS. TURNS OUT THIS IS DUE TO A DEFECT IN THE SHOCKS/SHOCK MOUNTS. IT ONLY AFFECTS VEHICLES WITH QUADRA LIFT SUSPENSION AND TOWING PACKAGE. INCLUDING THE ORIGINALS, I HAVE HAD 4 SETS OF REAR SHOCKS PUT ON--WITH 3 INDIVIDUAL SHOCKS BREAKING-WHICH I CONSIDER A SAFETY HAZARD. FROM REPORTS ON JEEPGARAGE.ORG, THERE ARE AT LEAST 12 OF US IN THAT SMALL GROUP RANGING FROM 2011 TO 2014 MODEL YEARS WITH THIS ISSUE. I MADE 5 OR 6 100 MILE ROUND TRIPS TO THE DEALER WHO CHANGED SHOCKS AS HE WAS TOLD TO BY CHRYSLER. THEY CAME OUT WITH 3 DIFFERENT SHOCK TYPES (#'S) AND SHOCK MOUNTS TO FIX THIS-NO SUCCESS. NOW ONE OF OUR GROUP WITH A 2013 JGC LAREDO HAS BEEN TOLD THAT IT IS "NORMAL TO HAVE CLUNKING"-EVEN AFTER HE TOLD THEM THAT ONE SHOCK WAS COMPLETELY FROZEN.THEY ALSO HAVE HAD 2 OR 3 TSB'S ADDRESSING THE PROBLEM WITH INEFFECTIVE SOLUTIONS. SO NOW A "PROBLEM" IS NORMAL. ALL ANY OF US WANT IS FOR OUR SHOCKS TO BE SAFE AND QUIET ON VEHICLES WE PAID OVER 40K FOR. PERHAPS YOU CAN HOLD CHRYSLER ACCOUNTABLE. *TR

THE DASHBOARD ON MY 2011 JEEP GRAND CHEROKEE OVERLAND IS CURRENTLY PEELING AND IS ESSENTIALLY DEFECTIVE. AFTER TALKING WITH JEEP AND MY LOCAL DEALER ABOUT REPLACEMENT THEY EXPLAINED TO ME THAT THIS WOULD NOT BE COVERED UNDER MY WARRANTY AND THAT I WOULD HAVE TO PAY FOR THIS REPAIR ON MY OWN. *TR

THIS VEHICLE IS EQUIPPED WITH A ADAPTIVE SPEED SENSOR THAT KEEPS THE VEHICLE AT A PRESET DISTANCE FROM THE VEHICLE IN FRONT WITH CRUISE CONTROL ON. VEHICLE IS ALSO EQUIPPED WITH A FORWARD COLLISION WARNING SYSTEM WHICH WARNS THE DRIVER TO BRAKE IF IT SENSES AN APPROACH OF AN OBJECT THAT IS UNSAFE. THE PROBLEMS: THE SYSTEM WILL SHUT IT SELF OFF, FLASHING A WARNING THAT THE FORWARD COLLISION WARNING SYSTEM IS NOT WORKING AND SHUTS OFF THE CRUISE CONTROL AS WELL. SYSTEM ALWAYS RESETS ITSELF AFTER MINUTES, OR LONGER AND THE CRUISE CONTROL WILL ONCE AGAIN, WORK. SAFETY ISSUE THE SYSTEM HAS THE ABILITY TO BRAKE ON ITS OWN IF IT SENSES YOU ARE APPROACHING A VEHICLE TOO FAST WITH CRUISE CONTROL ENGAGED. THE PROBLEM IS THAT A CAR MAY TURN OFF IN A SEPARATE LANE TO DECELERATE OR BE IN A SEPARATE LANE TO ACCELERATE AND THE SENSOR THINKS THE CAR IS IN FRONT OF IT AND STARTS BRAKING SEVERELY CAUSE IT THINKS IT IS IN ITS PATH. THIS IS A HUGE SAFETY CONCERN SINCE ANY DRIVER BEHIND ME WOULD NOT BE EXPECTING ME TO BRAKE WHEN CARS ARE NOT IN MY PATH. THE VEHICLE HAS BEEN TO JEEP DEALER FOR NUMEROUS ATTEMPTS TO FIX IT. RIGHT NOW CHRYSLER IS NOT DOING ANYTHING ABOUT IT. ACCORDING TO THE REPAIRING DEALERSHIP, IF CHRYSLER DID DECIDE TO REPLACE THE PART, ITS ON BACK ORDER. *TR

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STALLED THEN TURNED OFF WHILE DRIVING. *SMD THE CONSUMER STATED WHEN THE VEHICLE STALLED, IT BECAME IMPOSSIBLE TO THE STEER THE VEHICLE, THE BRAKES DID NOT RESPOND, THE HEADLIGHTS WENT OUT, THEY BLINKERS DID NOT WORK AND THE DASHBOARD WAS DARK. THE ONLY DISPLAY ON THE SASH WAS THE RADIO/NAVIGATION DISPLAY AND THE CENTER CONSOLE TEXT INDICATING HOW TO START THE VEHICLE. THE CONSUMER TRIED PRESSING THE BRAKE AND THE START BUTTON, BUT NOTHING HAPPENED. WHEN SHE SLOWED DOWN ENOUGH, SHE PUSHED THE TRANSMISSION LEVER HARD INTO PARK, HOPING TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER. THE SERVICE TECHNICIAN DETERMINED THE REMOTE KEYLESS ENTRY MODULE WAS NOT COMMUNICATING CORRECTLY WITH THE OTHER MODULES ASSOCIATED WITH OPERATING THE VEHICLE CORRECTLY. AN UPDATE WAS PERFORMED ON THE MODULES, INCLUDING THE REMOTE KEYLESS ENTRY MODULE. HOWEVER, THE TECHNICIAN COULD NOT GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. ON JANUARY 9, 2013, A SIMILAR SYMPTOM OCCURRED AGAIN. WHEN THE CONSUMER PUSHED THE IGNITION BUTTON, THE VEHICLE STARTED, BUT IT ONLY LASTED FOR A MOMENT. IT THEN SHUT DOWN AND THE CENTER CONSOLE TEXT DISPLAYED ON HOW TO START THE VEHICLE. THE CONSUMER THEN PRESSED THE BRAKE AND THE PUSH BUTTON AND THE VEHICLE STARTED AGAIN, BUT SHUT DOWN MINUTES LATER. WHEN THE KEY FOB WAS PHYSICALLY PLACED IN THE IGNITION LOCATION, THE VEHICLE STARTED WITHOUT ANY PROBLEMS. *JB

JEEP WAS HEADED EAST BOUND IN TO LIGHTED INTERSECTION. 2ND CAR HEADED WEST MADE A LEFT ACROSS THE EAST BOUND LANE. THE ACCIDENT HAPPENED WHEN THE EAST BOUND CAR HIT THE CAR THAT WAS TURNING. THE SPEED OF THE IMPACT WAS 40 PLUS MILES PER HOUR. THE AIR BAGS IN THE JEEP DID NOT DEPLOY. *TR

I PURCHASED THE VEHICLE PRE-OWNED WITH 28,000 MI ON IT AND A YEAR OLD, AFTER A MONTH OF HAVING IT, THE CAR WOULD CONTINUE TO HAVE DIFFICULTY STARTING. BROUGHT TO DEALER THEY COULDN'T DIAGNOSE. BY THE 3RD TIME THEY REPLACED STARTER. CAR STILL HAD PROBLEMS. NOW A YEAR LATER AND OUT OF WARRANTY IT IS STILL OCCURRING (ESPECIALLY WHEN IT IS COLD).. BROUGHT BACK TO JEEP AND THEY NOW SAY IT IS THE TIPM AND WILL BE $1000 TO FIX. EVENTHOUGH THIS WAS THERE 3X UNDER WARRANTY THEY WILL NOT COVER COST. THIS SEEMS TO BE A MAJOR ISSUE SINCE PART IS ON BACK ORDER FOR APPROX 2 MONTHS AND THERE ARE 100S AND 100S OF POSTS ABOUT THIS. *TR

PURCHASED 2011 JEEP GRAND CHEROKEE OVERLAND USED IN SUMMER OF 2012. 3RD JEEP AND HAVE STAYED WITH JEEP BECAUSE FELT THEY WERE A SAFE RELIABLE CAR. SHORTLY AFTER PURCHASE THE CAR WOULD SOUND LIKE IT WAS "COMPUTING" NEAR THE ENGINE--WHILE OFF AND KEY NOT NEAR CAR. TOLD THIS WAS NORMAL. ALARM STARTED TO GO OFF FOR NO REASON, DAY TIME RUNNING LIGHT ON DRIVER SIDE STOPPED WORKING (NOT BULB) AND STARTED WORKING A FEW DAYS LATER ON ITS OWN. CAR NO START OR HARD START SEVERAL TIMES. CHECK ENGINE LIGHTS ON AND OFF, KEY NOT FOUND, ETC. 5/19/14 EXITING HIGHWAY AT APPROX. 75 MPH (59,000 MILES) BRAKES DON'T WORK. CAR SLOWS BUT WON'T STOP. NO LIGHT ILLUMINATED FOR BRAKE PROBLEM. IT WAS PETRIFYING. CALLED DEALER IN MORNING AND THEY INDICATED NOT WARRANTY AND NOT RECALL SO ORDERED BRAKE BOOSTER FROM DEALER AND REPLACED. WAS WITHOUT VEHICLE FOR SEVERAL DAYS. 5/28/14 DRIVING APPROX. 75 ON HIGHWAY--DASH LIGHTS FLASH, CAR SHAKES AND SHUDDERS UNCONTROLLABLY, SCREEN READS SERVICE AIR SUSPENSION SYSTEM AND ETC CODE. EXIT HIGHWAY CAR HAS NO SUSPENSION. STOP MAKE PHONE CALL AND RESTART CAR AND NO LIGHTS, WARNINGS, AND SUSPENSION BACK. DRIVING 35 MPH ON BUSY CITY STREET (IN FRONT OF SCHOOL) CAR DASH FLASHES AND GOES BLACK--A RED LIGHTNING BOLT APPEARS AND THE CAR SHUTS OFF WHILE DRIVING. NO BRAKES, POWER STEERING, HAZARD LIGHTS, SUSPENSION, ETC. I WAS TERRIFIED! PUSHED DOWN ACCELERATOR AND CAR STARTS BACK UP (SIMILAR TO DEPRESSING GAS PEDDLE ON GOLF CART). TOOK TO DEALER AND THEY REPLACED A BRAKE SENSOR AND THE SUSPENSION WORKED. SAID THEY COULD NOT REPLICATE THE CAR SHUTTING OFF WHILE DRIVING. TIPM MUST BE THE CAUSE BASED ON 1000S OF OWNERS COMMENT. FILED COMPLAINT WITH CHRYSLER TODAY. FRIGHTENED FOR MY SAFETY AND THE SAFETY OF OTHER CARS, PEOPLE, ETC. DRIVE OVER 100 MILES PER DAY ON HIGHWAY. CAN'T OBTAIN TIPM PART. MUST USE CAR TO WORK BUT SAFETY CONCERNS WITH DRIVING. *TR

TRIED TO ENTER VEHICLE. WOULD NOT UNLOCK USING PASSIVE KEY FOB. HAD TO USE A KEY TO UNLOCK DOOR. ONCE DOOR UNLOCKED, THE SECURITY HORN STARTED. HAD TO RE-LOCK DOOR TO SHUT HORN OFF. DOOR WOULD NOW UNLOCK USING PASSIVE SYSTEM. HAVE HAD NUMEROUS INSTANCES OF THE VEHICLE NOT RECOGNIZING THE KEY FOB. HAD TO TAKE IT OUT OF MY POCKET AND HOLD IT CLOSE TO THE DASH OR OPEN AND CLOSE THE DOOR SEVERAL TIMES BEFORE BEING ABLE TO START THE VEHICLE. *TR

KEYFIT 30 BASE WON'T STAY TIGHT, IT SLOWLY BECOMES LOOSE AND THE LOCK LOOKS SPRUNG. WHEN I COMPARE THE TWO LOCKS THERE IS A CLEAR DIFFERENCE BETWEEN THE TWO SIDES. I'VE TAKEN PICTURES TO DOCUMENT THE VARIATION. *TR

DIAGNOSED AS TIPM PROBLEM (TOTALLY INTEGRATED POWER MODULE) CAR INITIALLY HAD PROBLEMS WITH HEADLAMPS AND WIPERS MALFUNCTIONING, THEN IGNITION WOULDN'T TURN OVER AND THEN WHEN IT FINALLY DID THE CAR COULD NOT BE TURNED OFF! BROUGHT CAR STRAIGHT TO JEEP DEALER AFTER IT WOULDN'T TURN OFF AND WAS TOLD IT WAS TIPM. THEY SAID PART WAS BACK ORDERED OVER A MONTH AND CAR CAN NOT BE DRIVEN IN THE MEANTIME. THIS IS A HUGE CONSUMER PROBLEM ACROSS THE COUNTRY WITH MULTIPLE MODEL JEEPS AND SEVERAL MODEL YEARS. THE PART IS IMPOSSIBLE TO GET AND I WAS EVEN TOLD A BOAT SANK AND THAT IT WHY IT IS BACK ORDERED NATIONALLY FOR MONTHS. LOOKING AT OTHER CONSUMER COMPLAINTS ONLINE THIS SHOULD BE A RECALL. CARS ARE NOT ABLE TO BE DRIVEN AND PEOPLE ARE WAITING MONTHS FOR THE PART. *JB

THE REMOTE START ON THE JEEP STARTS BUT DOES NOT RUN. I WAS TOLD THE TIPM WAS BAD IN IT AND CUTS OFF FUEL TO THE JEEP AND ALSO CAUSES THE AR BAGS NOT TO WORK, ALSO CONTROLS ALOT OF OTHER ELECTRICAL PARTS ON THE JEEP. I FEEL JEEP SHOULD HAVE ALREADY HAD A RECALL ON THIS PART AS THEY KNOW THERE ARE NUMEROUS PROBLEMS ANAD THEY ARE PUTTING PEOPLE IN DANGER WHILE DRIVING. I UNDERTAND THERE ARE SO MANY BAD THEY ARE ON BACK ORDER FOR "SEVERAL MONTHS". THIS IS NOT FAIR TO THE CONSUMER TO BE PLACED IN THIS KIND OF DANGER, NOR NOT BE ABLE TO GET THE PART FOR OVER SEVERAL MONTHS. *TR

THE 1ST TIME THIS HAPPENED WAS ABOUT A YEAR AGO THEN NOW AT 25K MILES CLUNKING SOUND FROM REAR END THE DEALER IS REPLACING THE SHOCKS AND SHOCK MOUNTS FOR THE 2ND TIME.. NO REASON WHY BUT I AM NOW OUT OF WARRANTY AM I GOING HAVE TO PAY FOR THIS WHEN IT HAPPENS AGAIN THIS IS A SAFETY ISSUE!!!!! *TR

TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT WHILE TURNING LEFT, HE WAS CRASHED INTO BY ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. NON OF THE AIR BAGS DEPLOYED AT THE TIME OF THE CRASH. THERE WERE NO WARNING LIGHTS IN REGARDS TO THE AIR BAGS PRIOR TO THE CRASH. THE POLICE DEPARTMENT WAS PRESENT AND A REPORT WAS AVAILABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE AIRBAG FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 24,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED WHILE DRIVING 50 MPH THE TRANSMISSION SHIFTED INDEPENDENTLY INTO A LOWER GEAR AND CAUSED THE VEHICLE TO JERK AND LUNGE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT STATED THAT IT WAS MOST LIKELY A SOFTWARE FAILURE. THE SOFTWARE WAS UPGRADED. THREE MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT STATED THEY COULD NOT REPLICATE THE FAILURE. A MONTH LATER THE FAILURE RECURRED AND THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHO TOLD THE CONTACT THAT A DEVICE INSTALLED BY THE INSURANCE COMPANY MIGHT BE CAUSING THE FAILURE. THE DEVICE WAS REMOVED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 33,358 AND THE CURRENT MILEAGE WAS 36,000. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/03/13

MY ISSUE IS WITH THE A/C EVAPORATOR IN MY 2011 JEEP GRAND CHEROKEE. AFTER DRIVING FOR ABOUT 3 HOURS ON THE ROAD WITH THE A/C IN USE THE EVAPORATOR FREEZES UP AND AIR STOPS BLOWING OUT OF THE VENTS. I CAN STILL HEAR THE A/C WORKING BUT NOTHING BLOWS OUT. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME CHRYSLER IS AWARE OF THE ONGOING AND REOCCURRING PROBLEM BUT HAS DETERMINED THAT THEY ARE NOT GOING TO FIX IT. THEY RECOMMENDED THAT I JUST USE THE A/C ON A WARMER SETTING OR TURN IT OFF AFTER IT FREEZES UP AND WAIT A WHILE FOR IT TO THAW OUT. I BELIEVE THIS IS AN UNACCEPTABLE FIX FOR A PROBLEM THAT I HAVE AND THAT SHOULD BE COVERED UNDER MY WARRANTY. I KNOW OTHER PEOPLE WITH CHRYSLER VEHICLES THAT HAVE THE SAME EXACT ISSUE. THIS CAN BE VERY DANGEROUS WHEN YOU ARE ON A ROAD TRIP IN THE SOUTH IN HEATS OF 100+ DEGREES ESPECIALLY WHEN YOU PLAN TO RIDE IN A CAR WITH FUNCTIONAL A/C. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

IN JUNE 2012 I BEGAN HAVING ISSUES WITH MY VEHICLE GIVING A HARD START AND STALLING. I REPORTED IT SEVERAL TIMES AND CARRIED IT TO THE DEALERSHIP MANY TIMES. THEY INSTALLED A DEVICE TO TRACK WHAT IS CAUSING THE STALL ISSUE. THEY SAID THE DEVICE DID NOT READ ANYTHING BUT THE STALLING WAS NOT HAPPENING AS OFTEN AFTER THIS DEVICE WAS REMOVED. IN OCTOBER 2014, MY VEHICLE BEGAN GIVING THE HARD START AGAIN EVERY SINGLE TIME I START MY VEHICLE AND THE STALLING BECAME VERY FREQUENT. ON NOVEMBER 4,2014 MY VEHICLE STALLED OUT AND DID NOT WANT TO START RESULTING IN ME HAVING TO RENT A CAR. I AM REALLY FRUSTRATED WITH THIS SITUATION BECAUSE ALL IT IS GOIN TO DO IS AFFECT ANOTHER PART ON MY VEHICLE. I HAD THIS FOR 4 YEARS AND I'VE HAD SO MUCH PROBLEMS AND HAD TO CHANGE SO MANY PARTS... THIS JEEP IS THE LEMON OF THE BUNCH. *TR

WHEN DRIVING THE VEHICLE SHUTS DOWN AND THE STEERING WHEEL GETS TIGHT. *TR

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

IN JUNE 2012 MY VEHICLE BEGAN GIVING PROBLEMS STARTING AFTER SEVERAL DAYS BACK AND FORTH TO THE DEALER I WAS TOLD MY VEHICLE NEEDS A PCM. THE PCM WAS ORDERED AND REPLACED BUT THE PROBLEM STILL EXIST. I WAS THEN TOLD THE TIPM HAD AN ISSUE. THE TIPM WAS REPLACED AND THE VEHICLE SEEMS TO BE WORKING AS FAR AS THE ISSUES STARTING BUT I KEPT HAVING PROBLEMS WITH THE VEHICLE SHUTTING OFF WHILE DRIVING. MONTHS AND MOTHS WENT BY WITH ME HAVING THIS ISSUE UNTIL THEY PLACED A DEVICE ON MY VEHICLE TO RECORD WHAT'S HAPPENING. AFTER KEEPING MY VEHICLE FOR A WHOLE DAY TO REMOVE THE DEVICE, A WEEK LATER THEY SAID IT DID NOT RECORD ANYTHING BECAUSE IT WENT DEAD. HOWEVER, I WAS TOLD TO BRING THE VEHICLE BACK IN FOR THEM TO CHECK SPARK PLUGS, TRANSMISSION, AND OTHER THINGS I DID SO AND THE PROBLEM WENT A WAY FOR COUPLE MONTHS ONLY TO COME RIGHT BACK. RIGHT NOW I AM RIGHT BACK AT SQUARE ONE WITH THE VEHICLE GIVING A HARD START AND THE VEHICLE SHUTTING OFF WHILE DRIVING. SOMETHING NEEDS TO BE DONE ABOUT THESE VEHICLES. THEY NEED TO BE OVERHAULED. *TR

BACK IN JUNE 2012 I BEGAN EXPERIENCING PROBLEMS WITH MY VEHICLE. THE VEHICLE WAS GIVING A HARD START AND STALLING WHILE DRIVING. THE VEHICLE HAS BEEN BACK AND FORTH TO THE DEALERSHIP FOR THESE PROBLEMS AND AS A RESULT THE HARD START IS THE ONLY THING THAT WAS FIXED. IN MAY 2013 THE DEALERSHIP INSTALLED A DEVICE CALLED THE STARMOBILE TO MONITOR THE VEHICLE TO SEE WHAT CAUSES THE VEHICLE TO SHUT DOWN. UPON TAKING IT OFF THEY TOLD ME THE DEVICE DID NOT READ HOWEVER, THE PROBLEM SEEMED TO BE FIXED. ABOUT 2 MONTHS LATER, IT CAME RIGHT BACK TO HAUNT ME THE VEHICLE BEGAN SHUTTING DOWN AGAIN. ON THE MORNING OF 10/21/13, THE VEHICLE SHUTDOWN AND CAUSE ME TO RUN IN THE BUSHES AS A RESULT. IF THIS WAS TO HAPPEN ON THE MAIN ROAD I WOULD END UP IN SOMEONE'S VEHICLE AND WOULD OF HAD TO PAY FOR REPAIRS FOR BOTH MY VEHICLE AND THE OTHER PERSON VEHICLE. HELP HELP HELP THAT'S ALL I AM ASKING FOR. *TR

OUR 2011 JEEP GRAND CHEROKEE HAS EXHIBITED MULTIPLE INSTANCES OF SUDDEN UNINTENDED ACCELERATION (SUA). IT HAS OCCURRED TO MY WIFE, ONE OF OUR SONS WHO IS AND AEROSPACE ENGINEER AND MYSELF ON DIFFERENT DAYS AT DIFFERENT SPEEDS AND LOCATIONS. I PERSONALLY HAVE EXPERIENCED IT ON TWO OCCASIONS, ONE OF WHICH CAUSED A MINOR ACCIDENT AS I WAS BACKING OUT OF A PARKING SPACE, WITH MY FOOT ON THE BRAKE PUT THE CAR IN DRIVE AND IT LUNGED FORWARD OF ITS OWN ACCORD, THERE WERE TWO OTHER PEOPLE IN THE CAR AND A WITNESS OUTSIDE THE CAR WHO REPORTED IT JUST LUNGED AND THE BRAKE LIGHTS WERE STILL ON. CHRYSLER INSPECTED THE CAR, FOUND NOTHING AND HAS CLOSED THE CASE. I CALLED CHRYSLER AND ASKED THAT WE DISCUSS THE ISSUE THEY SAID THEY FOUND NOTING, FIXED NOTING AND THUS THE CASE IS CLOSED. SO THEY ARE CALLING THREE PEOPLE BOLD FACE LIARS AND MY CONCERN IS THEY DID NOT FIND ANYTHING SO THE CAUSE OF THE PROBLEM STILL EXISTS AND CAN HAPPEN AGAIN AND MY WIFE IS AT RISK EVERY TIME SHE GETS IN THE CAR. THERE ARE OVER 1,000 COMPLAINTS ON VARIOUS FORUMS ABOUT SUA INSTANCES ON JEEP CHEROKEES, CHANNEL 7 NEWS EVEN DID A SEGMENT ON IT A FEW YEARS BACK. CAN YOU PLEASE HELP AT ALL ON THIS ISSUE? THANK YOU. *TR

UNABLE TO USE REMOTE ENTRY AND,START-MESSAGE UNABLE TO LOCATE KEY-HAVE TO USE MANUAL ENTRY SYSTEM ETC. DEALER FIXED SAME DAY. NOW APPROX. ONE YEAR LATER WITH ONLY 8,550 MILES UNABLE TO DO AGAIN SAME TYPE PROBLEM BUT MORE SO-WE WERE TAKEN BOTH SET OF KEYS TO UNLOCK DOORS AND TO START -THEN WOULD NOT DO EITHER BACK TO MANUAL. DEALER SERVICE SAID 10 DAYS -TO 2 WEEKS TO REPLACE -NOW AFTER CHECKING WITH DEALER AFTER 2 WEEKS WE WERE ADVISED UP TO 1 MONTH MORE DUE TO BACKLOG. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE SITTING IN THE REAR OF THE VEHICLE WITH THE LIFT GATE OPENED, THE LIFT GATE SUDDENLY CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED INJURIES TO HER FEET AS A RESULT. THE CONTACT WENT TO THE EMERGENCY ROOM FOR TREATMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

JEEP'S CLIMATE CONTROL IS NOT ALLOWING PERMANENT ENGAGEMENT OF RECIRCULATION OPTION WHICH LEADS TO ALLERGENS AND POLLUTIONS FROM OUTSIDE GET INSIDE OF THE VEHICLE WITHOUT DRIVER REALIZING IT. FEW TIMES I WAS, LITERALLY, INCHES AWAY FROM REAR ENDING VEHICLES IN FRONT OF ME. WHEN I'M GOING 60-65 MPH ON A HIGHWAY AND CLIMATE CONTROL OPENS INTAKE FOR OUTSIDE AIR, WITH MY EYES BECOMING WATERY FROM ALLERGY, I HAD TO FIND THAT RECIRCULATION BUTTON TO REENGAGE IT. IT HAPPENS EXACTLY EVERY 5 MINUTES. WHEN I BROUGHT VEHICLE TO JEEP'S DEALER THEY TOLD ME THAT IT'S THE WAY SYSTEM BUILT AND THERE CAN BE TWO WAYS TO ELIMINATED THE HAZARD: COMPLETE SHUT DOWN OF INTAKE OR CLIMATE CONTROL PROGRAM UPDATE. I CALLED JEEP'S HELP LINE AND EXPLAINED THE PROBLEM TO THEIR REPRESENTATIVE PROVIDING SUGGESTIONS STATED ABOVE. AFTER THAT I WAS GIVEN 'GREAT' EXPLANATION: CLIMATE CONTROL ACTS THIS WAY BECAUSE IT WAS DONE BY DESIGN !? BASED ON THAT THEY REFUSED TO DO ANYTHING TO FIX IT. I HAVE TWO OTHER VEHICLES (HONDA AND SUZUKI) AND THOSE CARS DON'T HAVE PROBLEM LIKE JEEP HAS. THIS SHOWS THAT ALL JEEP NEEDS TO DO IS ISSUE SOFTWARE PATCH FOR THEIR CLIMATE CONTROL PROGRAM TO TAKE CARE OF THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SECURED A CHILD IN THE REAR SEATING AND SHUT THE DOORS. THE DRIVER THEN REALIZED THAT SHE LEFT THE KEY FOB INSIDE OF THE VEHICLE AND THE DOORS WERE LOCKED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS DESIGNED IN A MANNER IN WHICH THE DOORS WERE NOT SUPPOSED TO LOCK UNLESS SOMEONE WAS SEATED IN THE DRIVER'S SEAT. THE DRIVER HAD TO BREAK THE DRIVER'S WINDOW TO ENTER THE VEHICLE AND UNLOCK THE DOORS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DUPLICATE OR DIAGNOSE THE FAILURE. THE BROKEN WINDOW WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 6,000. UPDATED 05/15/12 * BF UPDATED 05/25/12

WHILE BACKING UP A MODERATELY STEEP GRAVEL DRIVEWAY IN 4 LOW RANGE I APPLIED THE BRAKE AND SHIFTED THE VEHICLE FROM REVERSE (R) TO DRIVE (D) AND THE ENGINE IMMEDIATELY WENT TO ALMOST FULL THROTTLE FOR 2-3 SECONDS AND EVEN THOUGH I WAS PRESSING ON THE BRAKE AS HARD AS POSSIBLE THE CAR LURCHED FORWARD AND HIT A BANK OF SNOW. THIS IS THE ONLY TIME THIS HAS HAPPENED SO FAR BUT I'M VERY AWARE NOW EVERY TIME I SHIFT. *JS

PURCHASED CAR NEW 01/2014. INTERMITTENT ISSUE OF BRAKE PEDAL NOT ABLE TO DEPRESS, THEREFORE UNABLE TO STOP OR SLOW VEHICLE FOR SEVERAL SECONDS. THIS OCCURS MOSTLY WHEN TRAVELING BETWEEN 45-70 MPH. VEHICLE HAS BEEN TAKEN TO JEEP DEALER 4-TIMES FOR ONGOING ISSUE. BRAKE RECALL HAS BEEN PERFORMED. ISSUE STILL PERSISTS. I FEEL THIS CAR IS UNSAFE TO DRIVE DUE TO FREQUENT DELAYED BRAKING. *TR

SIMILAR TO OTHER COMPLAINT FILED 2/13/2012. 2011 JEEP GRAND CHEROKEE, PROBLEMS WITH THE KEY FOB 3 TIMES (4 IF YOU INCLUDE THE BATTERY DYING AFTER JUST OVER A YEAR) WHEREBY DRIVER WAS STRANDED DUE TO KEY FOB MALFUNCTION. FIRST TIME DEALER THOUGHT IT WAS A DEFECTIVE KEY FOB, HOWEVER, WHILE WAITING FOR A REPLACEMENT THE THEN CURRENTLY WORKING KEY FOB ALSO MALFUNCTIONED- WHEREBY THE "DEFECTIVE" FOB WAS TRIED AND IT WORKED AGAIN. DEALER THEN SAID A COMPUTER UPDATE WAS THE PROBLEM AND THAT DID SEEM TO FIX THE PROBLEM. HOWEVER, AGAIN RECENTLY KEY FOB WOULD NOT WORK ' DRIVER ENTERED THE CAR WITH THE EMERGENCY DOOR KEY- PULLED OFF THE STARTER BUTTON AND INSERTED THE KEY MANUALLY TO BE TOLD IT WAS A "DEFECTIVE KEY" (OR SOMETHING SIMILAR). DEALER EXAMINED CAR, WORKED WITH MANUFACTURER BUT SINCE PROBLEM COULDN'T BE "DUPLICATED" THEY WOULD TAKE NO FURTHER ACTION. ALL INCIDENTS HAPPENED WHILE IN TOWN OF RESIDENCE. HOWEVER, IF THIS OCCURRED WHILE TRAVELING IT COULD BE QUITE A DISASTER AND POTENTIALLY PUT THEM IN HARMS WAY IF THEY WERE STRANDED IN FOR EXAMPLE GRAND FORKS ND IN FEBRUARY AND THERE WAS SEVERE WEATHER AS HAS BEEN THE CASE IN THE PAST. NUMEROUS DISCUSSIONS IN ONLINE FORUMS ALSO DISCUSS THE ISSUE (BOTH JEEP AND CHRYSLER). THE BOTTOM LINE - THIS DEFECT HAS RESULTED IN OUR HAVING A SERIOUS LACK OF TRUST IN USING THIS CAR- IT COULD PUT MY FAMILY IN A VERY BAD SITUATION. *TR

I WAS ENTERING A PARKING GARAGE IN NYC. I WAS DRIVING AT A LOW SPEED TO BE MINDFUL OF OTHER PEDESTRIANS/VEHICLES IN GARAGE. MY CAR MADE A SUDDEN LOUD POPPING SOUND. I FELT THE CAR JOLT TO THE RIGHT AND HIT THE WALL TO THE RIGHT OF ME. ALL OF THE SUDDEN I HAD NO CONTROL OF THE VEHICLE. PARKING ATTENDANTS AND OTHER PEOPLE IN THE GARAGE COULD NOT BELIEVE WHAT HAD JUST HAPPENED AND I COULDN'T EITHER. HAD VEHICLE TOWED TO MANHATTAN JEEP WHERE SERVICE REP SCOTT CARUSO IMMEDIATELY IDENTIFIED THAT THE CONTROL ARM SNAPPED OFF THE RIGHT FRONT PASSENGER WHEEL CAUSING THE WHEEL TO TURN COMPLETELY RIGHT. HE ENTERED THE ISSUE AS A WARRANTY CLAIM. MY OWN RESEARCH HAS TURNED UP OTHER STEERING ISSUES WITH THE JEEP WRANGLER THAT SOUND SIMILAR. I WAS FORTUNATE THAT THIS HAPPENED TO MY VEHICLE AT SUCH A LOW SPEED AND IN A PARKING GARAGE. I AM SURE IF IT HAPPENED ON THE HIGHWAY AT HIGHWAY SPEEDS THERE WOULD BE MULTIPLE FATALITIES. TO THIS DAY CHRYSLER HAS NOT DONE ANYTHING TO HONOR THE WARRANTY CLAIM AND MY CAR IS SITTING IN MANHATTAN JEEP UNTIL FURTHER NOTICE. D'AMBROSIO DODGE CHRYSLER JEEP IN DOWNINGTOWN, PA (WHERE I BOUGHT THE VEHICLE) HAS ALSO IDENTIFIED THE ISSUE AS A MECHANICAL WARRANTY ISSUE THAT SHOULD BE COVERED UNDER THE WARRANTY. CHRYSLER HAS NOT HONORED THE WARRANTY AND THE ISSUE REMAINS UNRESOLVED.

CHECK ENGINE LIGHT COMES ON, OCCASIONALLY BEGINS TO BLINK AND CAR IDLES ROUGH, SOUNDING AS IF ITS GOING TO STALL. CAR HAS BEEN RETURNED TO DEALERSHIP, PENDING REPAIR (3RD TIME IN PAST 10 DAYS). DEALERSHIP INITIALLY CLAIMED THE COMPUTER HAD TO BE REPROGRAMMED DUE TO AN O2 SENSOR, THEN ON RETURN TO THE DEALERSHIP INDICATED THAT THE O2 SENSOR NEEDED TO BE REPLACED. AS OF THIS AFTERNOON, THE DEALERSHIP STATED THAT THEY ARE LOOKING INSIDE THE CYLINDER HEAD TO SEE IF THEY CAN DETERMINE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AT ENGINE START-UP. THE CHECK ENGINE WARNING LIGHT ILLUMINATED, CAUSING THE VEHICLE TO HESITATE TO START. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS FOR THE FAILURE AND A DIAGNOSTIC WAS PERFORMED THAT WAS UNABLE TO LOCATE A FAILURE. THE DEALER REPLACED THE STARTER CYLINDER HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CHECK ENGINE WARNING LIGHT CONTINUED TO ILLUMINATE AND FLASH SPORADICALLY. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 25,000. UPDATED 12/06/12*LJ THE DEALER REPLACED THE CAM SENSOR, FUEL PUMP, CYLINDER HEAD AND IGNITION SWITCH. THE REPLACEMENT OF THE FUEL PUMP, DID NOT RESOLVE THE ISSUE. UPDATED 12/06/12

I ATTEMPTED TO OPEN THE REAR CARGO DOOR USING AUTOMATIC MOTORIZED OPENING SYSTEM. THE DOOR BEGAN TO OPEN AND THEN STARTED TO GENERATE SOME LOUD, UNUSUAL SOUNDS; AS IF THE DOOR WAS UNDER SOME TYPE OF STRESS. BEFORE I WAS ABLE TO MOVE AWAY FROM THE DOOR THE ENTIRE REAR WINDOW GLASS EXPLODED OUTWARD TOWARD ME. THE GLASS SHOT OUT ABOUT 6 FEET FROM THE VEHICLE. I RECEIVED GLASS CUTS ON MY FACE AND ARMS ALTHOUGH IT COULD HAVE BEEN MUCH WORSE. I HAD THE CAR LOOKED AT BY THE DEALER. THEY BELIEVE THAT SOME FOREIGN OBJECT LODGED UNDER THE ROOF TOP REAR SPOILER. THE SPOILER IS ATTACHED TO THE WINDOW GLASS AND MOVES BACK WHEN THE DOOR OPENS. SINCE IT WAS 9 DEGREES AT THE TIME OF THE INCIDENT, I BELIEVE THAT ICE HAD FORMED UNDER THE SPOILER. I BELIEVE THAT THE DESIGN OF THE REAR OPENING MECHANISM IS FLAWED. THE MOTOR SHOULD HAVE SENSED THAT IT WAS EXERTING AN UNDO AMOUNT OF FORCE IN ORDER TO OPEN THE DORR AND SHOULD HAVE AUTOMATICALLY TURNED OFF OR DISABLED ITSELF, SIMILAR TO HOW GARAGE DOORS OPERATE WHEN THERE IS A RESTRICTION SENSED. CHRYSLER/JEEP WAS NOTIFIED ABOUT THE INCIDENT BUT REFUSED TO TAKE ANY RESPONSIBILITY FOR THE INCIDENT AND THE FAULTY DESIGN. *TT

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (RON SAYER CHRYSLER JEEP DODGE IN IDAHO FALLS, IDAHO) WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE ACTUATOR WAS REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT INDICATED THAT BOTH THE REAR DRIVER'S SIDE AND FRONT PASSENGER SIDE DOORS LATER EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 50,000.

THE AIR BAG LIGHT GOES ON SPORADICALLY/RANDOMLY FOR DIFFERENT AMOUNTS OF TIME AND THEN SHUTS OFF. WHEN TAKEN TO JEEP THEY FOUND THE ERROR CODE FOR THE AIR BAG LIGHT TURNING ON HOWEVER DIDN'T FIND ANY DEFECTS. SO THEY RESET THE COMPUTER TO CLEAR THE NOTE THAT THE AIR BAG LIGHT HAD TURNED ON. THAT LASTED ABOUT 3 DAYS AND THE AIR BAG LIGHT CAME BACK ON AT A RANDOM TIME WHILE DRIVING. I WILL BE RETURNING BACK TO JEEP NEXT WEEK TO SEE IF THEY CAN FIND THE SOURCE OF THE PROBLEM. CONCERN IS WHETHER OR NOT THE AIR BAG WOULD DEPLOY PROPERLY IF IN AN ACCIDENT OR WHETHER IT WOULD DEPLOY WHEN IT SHOULDN'T WHILE DRIVING. JEEP SAID THEY CHECKED FOR A BLOWN FUSE AND FOUND NONE. NOT SURE WHAT ELSE THEY CHECKED BUT MAYBE THERE'S A LOOSE ELECTRICAL CONNECTION SOMEWHERE. *TR

RECENTLY HAVING ISSUES WHILE TRYING TO START MY 2011 JEEP GC. THE ENGINE WILL TURN OVER BUT WILL NOT START THE ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT COMES ON. THIS HAS BEEN HAPPENING INTERMITTENTLY AND BECOMING MORE FREQUENT. IN DOING RESEARCH, IT SEEMS THIS IS A COMMON PROBLEM WITH THIS MODEL AND THE REPLACEMENT PART IS NOT ONLY COSTLY, BUT ON BO FOR A UNDISCLOSED TIME FRAME. *TR

DECEMBER 5, 2011 VEHICLE REMOTE STARTED, SHUT OFF AND FAILED TO RESTART. TAKEN TO DEALERSHIP, RELATED THAT IT WAS A KEY PROGRAMMING ISSUE. DECEMBER 9, 2011 VEHICLE WOULD NOT START, TOWED TO DEALERSHIP, RELATED THAT IT WAS A CLIMATE CONTROL MODULE. DECEMBER 12, 2011 VEHICLE WOULD NOT START, TAKEN TO DEALERSHIP, RELATED IT WAS A "TOTALLY INTEGRATED POWER MODULE" AND A BLOCK FUSE. VEHICLE REMAINED OUT OF SERVICE UNTIL JANUARY 11, 2012. JANUARY 11, 2012 VEHICLE PICKED UP DRIVEN 170 MILES, TURNED OFF WOULD NOT START, TOWED TO DEALERSHIP. JANUARY 17, 2012 DEALERSHIP RELATED THAT THE VEHICLE HAD A UNDETERMINED ELECTRICAL ISSUE AND THE PROBLEM WAS NOT RESOLVED, CHRYSLER HAD OPEN A "CHRYSLER STAR CASE" ON THE VEHICLE. JANUARY 18, 2012 CONTACTED BY DEALERSHIP RELATING THAT THE VEHICLE WAS FIXED, REPLACED BATTERY AND THAT RESOLVED ALL PROBLEMS. VEHICLE HAS HAD FOUR SEPARATE ELECTRONIC COMPONENT FAILURES AND HAS NOT BEEN PICKED UP SINCE RELEASE DATE JANUARY 18, 2012. IT IS MY BELIEF THAT THE VEHICLE STILL HAS AN ELECTRONIC ANOMALIES THAT RENDER THE VEHICLE UNRELIABLE. *KB

WE PURCHASED A NEW 2011 JEEP GRAND CHEROKEE 11/23/2011. THE CAR HAD 308 MILES ON ODOMETER. ON 11/25/2011 AS WE WERE GOING OUT OF TOWN THE VEHICLE'S DIAGNOSTIC (OBD II) SYSTEM WARNING APPEARED, WITH A SYMBOL "MIL" INDICATING A MALFUNCTION INDICATOR LIGHT. I CHECKED THE FUEL TANK CAP AND IT WAS TIGHT, I DROVE THE VEHICLE TO THE NEAREST CHRYSLER/JEEP DEALERSHIP IN HAMPTONROADS, VA. THE SERVICE DEPARTMENT CHECKED OUT THE PROBLEM AND DETERMINED IT TO BE A # 6 CYLINDER, MISFIRE-COIL FAILURE. NONE WERE AVAILABLE FOR REPLACEMENT. THE SERVICE DEPARTMENT PERSON STATED THAT IT WAS OK TO DRIVE THE VEHICLE LOCALLY BUT SUGGESTED IT WOULD NOT BE A GOOD IDEA TO DRIVE IT OUT OF TOWN, AS IT WOULD NOT GET VERY GOOD GAS MILEAGE! WE STARTED TO DRIVE THE VEHICLE HOME, HOWEVER; APPROXIMATELY 2 MILES AFTER WE DEPARTED THE JEEP DEALERSHIP THE VEHICLE CAUGHT A FIRE AND BURNED THE ENTIRE ENGINE COMPARTMENT/FRONT OF VEHICLE. WE, MY WIFE AND I ESCAPED WITHOUT PHYSICAL HARM, BUT HAD TO STAND BY AND WATCH IT BURN UNTIL THE FIREDEPARTMENT ARRIVED. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WERE VARIOUS ELECTRICAL SHORTAGES WITHIN THE VEHICLE THAT OCCURRED INTERMITTENTLY. THE DEALER WAS NOT ABLE TO NEITHER REPLICATE NOR DIAGNOSE THE FAILURES. THE CONTACT ALSO INDICATED THAT THE BRAKES FAILED ON SEVERAL OCCASIONS AND WENT TO THE FLOORBOARD ABNORMALLY. THE CONTACT HAD TO APPLY FORCE TO STOP THE VEHICLE ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INSTALLED INSUFFICIENT ROTORS AND DID NOT SECURE THE TIRES CAUSING THEM TO FRACTURE. THE CONTACT HAD TO TAKE THE VEHICLE BACK TO HAVE THE DEALER TO HAVE THEM REINSTALL THE CORRECT ROTORS. THE VEHICLE WAS REPAIRED BY THE AUTHORIZED DEALER FOR THE BRAKE FAILURE HOWEVER, THE FAILURE INTERMITTENTLY RECURRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

DROVE VEHICLE ON THE BEACH CAPE HATTERAS NC. FROM RAMP 44 TO CAPE POINT ABOUT 1 1/2 MILE.VEHICLE GOT STUCK I BACKED UP AND PULLED FORWARD 2 TIMES VERY GENTLY. ON THE THIRD TRY SOMEONE YELLED YOU ARE ON FIRE. THE TRANSMISSION HAD OVERHEATED AN SET THE VEHICLE ON FIRE. CHRYSLER SAYS I ABUSED THE VEHICLE. I HAVE DRIVEN ON THIS BEACH 40 YEARS WITH VARIOUS VEHICLES. NEVER HAD A PROBLEM. THIS JEEP IS 4 WHEEL DRIVE WITH A SAND MODE. IF THESE VEHICLES CAN HEAT UP THIS QUICK WITH NO WARNING THEY ARE A SAFETY PROBLEM. *TR

2011 JEEP GRAND CHEROKEE FIRE. TOTAL LOSS OCTOBER 16, 2011 FLAMES STARTED UNDER DRIVERS SIDE FRONT AFTER ALL VEHICLE LIGHTS CAME ON STARTING WITH DRIVERS SIDE BLINKER INDICATOR. APPROX 43,000 MILES ON VEHICLE. MANY SERVICE ISSUES SINCE PURCHASE INCLUDING REPLACED PISTON. SAID THEY COULD HAVE REPLACED THE WHOLE ENGINE BUT INSTEAD JUST REPLACED PISTON. POLICE AND FIRE CAME TO MILE MARKER 82 ON I-94 SOUTH IN WI. WI STATE PATROL TOMAH CRASH FORM DOT DOCUMENT # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

OCT 5, 2011 I WAS IN AN ACCIDENT, 3 CAR PILE UP. MY HEAD HIT THE STEERING WHEEL I SUFFERED A CONCUSSION, FACIAL CONTUSION, HEMATOMA. *TR

2011 GRAND CHEROKEE. CONSUMER STATES VEHICLE STALLED WHILE DRIVING AND ENGINE AND POWER STEERING STOPPED WORKING *TGW THE CONSUMER STATED A FEW MONTHS LATER, THE ENGINE LIGHT WENT TO HOT, THE FAN WENT INTO HIGH MODE AND THE AIR CONDITIONING UNIT WOULD NOT WORK. A LOCAL GARAGE INFORMED THE CONSUMER, THE ENGINE DID NOT OVERHEAT. THE NEXT DAY, THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND THEY KEPT IT FOR THREE DAYS. THE DEALER STATED THE VEHICLE HAD A FAULTY THERMOSTAT. ON JULY 26TH THE SAME OVERHEATING SCENARIO OCCURRED AGAIN, AND THE COOLING FAN WAS REPLACED. *JB

TRIED TO PASS ANOTHER VEHICLE ON THE HIGHWAY BY PRESSING DOWN ON ACCELERATOR EXPECTING TO HAVE MORE POWER TO COME ON AS VEHICLE GOES INTO LOWER KICK-DOWN GEAR AND MY VEHICLE STARTED TO SHAKE "VIOLENTLY" WITH NO INCREASE IN POWER COMING ON. THIS LOSS OF POWER/VIOLENT SHAKING ALMOST CAUSED AND ACCIDENT FROM THE VEHICLE BEHIND ME AS I LOST POWER WITH NO WARNING TO CAR BEHIND ME AS BREAK LIGHTS WOULD NOT BE APPLIED BY ME AS I WAS TRYING TO SPEED UP. I ENCOUNTERED THE "VIOLENT SHAKING" SITUATION 4 TIMES IN TOTAL. I WOULD COMPARE THE FEELING TO DRIVING A MANUAL STICK SHIFT AND NOT GIVING IT ENOUGH GAS AND AS A RESULT THE CAR STARTS SHAKING UNCONTROLLABLY. I AM CONCERNED THE OUTCOME IN THE FUTURE MAY NOT BE AS FAVORABLE FOR ME OR OTHERS IF THEY EXPERIENCE THIS SITUATION.. *TR

I BOUGHT A 2011 GRAND CHEROKEE FROM SHAVE JEEP IN THOUSAND OAKS, CA. THE VEHICLE STARTED TO MALFUNCTION WITHIN DAYS AFTER PURCHASE. IT WOULD SEIZE UP, USUALLY AT HIGHWAY SPEED, STALL OUT, THUS LOSING POWER STEERING AND BRAKES. I BROUGHT THE CAR IN FOR SERVICE ABOUT 8 TIMES UNTIL I ALMOST GOT HIT BY A BIG RIG ON THE HIGHWAY AT NIGHT WHEN MY CAR DIED. THE CONSTANT ENGINE LIGHT READING WAS A CAMSHAFT POSITION SENSOR. CHRYSLER TECHS ATTEMPTED TO RESOLVE THE PROBLEM WITHOUT ANY LUCK. UNFORTUNATELY THE DEALER SWAPPED OUT CARS WITH ME AND I FOUND OUT THEY SOLD THIS VEHICLE WITHOUT TELLING THE NEW OWNERS OF THE MAJOR MECHANICAL PROBLEMS. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT WAS NOT REPAIRED. THE TECHNICIAN STATED THAT BECAUSE THE CHECK ENGINE LAMP WAS NOT ILLUMINATED, THE VEHICLE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.