2013 Jeep Grand Cherokee Complaint Log

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE SEVERAL WEEKS AGO ABOUT AN ISSUE WITH THE BRAKES ON MY CAR. DEALER TOLD ME THEY HAVE AN 11 PAGE WAITING LIST FOR PARTS TO CORRECT THIS PROBLEM. THE CHRYSLER GROUP RECALL CENTER TOLD ME THEY ARE RELEASING 1 PART EVERY 14 DAYS TO THEIR DEALERS. I AM CONCERNED THAT THIS RECALL WILL NOT GET DONE FOR MANY MORE MONTHS AND I'M CONCERNED ABOUT DRIVING MY VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, A REMEDY SHOULD HAVE BEEN AVAILABLE BEFORE SEPTEMBER OF 2014. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A SECOND RECALL NOTIFICATION. THE DEALER STATED THAT THE HEAT SHIELD NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE NHTSA CAMPAIGN NUMBERS LISTED IN THE FIRST AND SECOND RECALL NOTIFICATIONS WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN GENERAL, THE CAR WOULD NOT START WHEN BRAKE WAS PRESSED AND THE START BUTTON WAS PUSHED. THIS HAPPENED SIX TIMES. FIRST FOUR TIMES THE ENGINE WOULD JUST TURN OVER BUT NOT START. LAST TWO TIMES, THE ENGINE STARTED FOR ABOUT TWO TO THREE SECONDS THEN DIED. ATTEMPTING TO START IT AGAIN RESULTED IN THE ENGINE TURNING OVER BUT NOT STARTING. DURING ALL OF THE SIX ATTEMPTS THE ENGINE ONLY STARTED AND STAYED RUNNING AFTER THREE OR FOUR ATTEMPTS. WHEN I'VE TAKEN THE VEHICLE TO THE DEALER I WAS TOLD THAT THERE MAY BE A BAD WIN MODULE, WHICH WAS SUPPOSEDLY REPLACED. WHEN ASKED ABOUT THE TIPM I WAS TOLD THAT THEY HAVE TO BEGIN DIAGNOSIS STARTING WITH OTHER PARTS. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN NOTIFIED THE CONTACT THAT THE PARTS TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS.THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE DEALER INFORMED THE CONTACT THAT ONLY A LIMITED AMOUNT OF PARTS WERE BEING MADE AVAILABLE TO EACH DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.

I RECEIVED A RECALL NOTICE FOR THE BRAKE BOOSTER IN MAY. I CALLED MY DEALERSHIP IN EARLY JUNE AND THEY TOLD ME THEY WERE NOT RECEIVING PARTS TO FIX THIS IN A TIMELY MANNER AND I HAD TO GO ON A 12 PAGE WAITING LIST. I CALLED TODAY TO FIND OUT THE STATUS (2 MONTHS LATER) AND THEY COULD NOT FIND ME ON THE LIST AND TOLD ME THEY WOULD PUT ME AT THE BOTTOM AGAIN. THIS IS NOT ACCEPTABLE - WHEN A RECALL IS MADE, THE MANUFACTURER NEEDS TO HAVE THE PARTS AVAILABLE TO SERVICE THESE VEHICLES AND THE DEALERSHIP SHOULD HAVE A BETTER WAY OF KEEPING TRACK OF THINGS THAN A HANDWRITTEN LIST. THE DEALER TOLD ME IT ISN'T A PROBLEM SINCE IT'S NOT YET FREEZING OUT, BUT IF I HAVE TO WAIT MONTHS AGAIN AS I ALREADY HAVE - IT WILL BE WINTER AND NOT SAFE TO DRIVE THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE RAIL ROOF DETACHED FROM THE VEHICLE. A KAYAK WAS ATTACHED TO THE RAIL ROOF AT THE TIME OF THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE WIND PRESSURE CAUSED THE RAIL ROOF TO DETACH. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,450. ..UPDATED 09-24-14 *BF THE CONSUMER STATED THAT THE KAYAK MOUNTED (THULE RACK) ON THE VEHICLE FLEW OFF AND CRASHED INTO ANOTHER VEHICLE. THE DAMAGE COSTS REACHED $1,400. THE MANUFACTURER CLAIMED THERE WAS DEFECT FAILURE CAUSED BY WIND PRESSURE; THEREFORE, WAS NOT COVERED UNDER WARRANTY. UPDATED 02/24/2015 *JS

RECEIVED NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000. TOOK VEHICLE TO DEALER FOR INSPECTION EARLY JUNE TO HAVE INSPECTED TO SEE IF NEW BRAKE BOOSTER SYSTEM WAS NEEDED OR JUST SHIELD. DEALER INFORMED ONLY SHIELD WAS NEEDED. DROPPED VEHICLE OFF WITH AN APPOINTMENT BEFORE A ROAD TRIP ON AUGUST 12, 2014. I WAS INFORMED AFTER (AROUND 8/16/14) I RETURNED FROM ROAD TRIP THAT BRAKE BOOSTER AND CYLINDER WERE ACTUALLY NEEDED AND MORE TIME WAS NEEDED FOR REPAIR. DEALER WOULD NOT GIVE ME RENTAL AS NONE WERE AVAILABLE. FINALLY GOT RENTAL MIDDLE OF FOLLOWING WEEK AFTER TAKING OFF WORK AGAIN. PARTS DELIVERY ETA EXPEDITED TO 9/1/14. RECEIVED CALL 8/28/14 INDICATING VEHICLE REPAIR DONE. I WAS REQUIRED TO RETURN RENTAL BEFORE I COULD VERIFY WORK ON VEHICLE. RETURNED RENTAL, TOOK DELIVERY OF VEHICLE. BRAKE PEDAL WENT ALL THE WAY TO FLOOR. ALMOST CAUSED ME TO HIT TWO OTHER VEHICLES IN THE DEALER'S PARKING LOT. SERVICE ADVISOR INFORMED ME THIS IS NORMAL WITH THE RECALL REPLACEMENT PARTS. I DISAGREE SO ADVISOR HAS TECHNICIAN DRIVE IT AND AGREE WITH ME THAT IT ISN'T NORMAL. I AM INFORMED ABS SYSTEM NEEDS TO BE BLED A FEW MORE TIMES. HAD TO GO HOME AGAIN AND RETURN LATER TO PICK UP VEHICLE AGAIN. THIS TIME IT WAS OK. COMPLETELY UNREASONABLE AMOUNT OF TIME FOR PARTS, HAD TO TAKE OFF MANY DAYS OF WORK, AND DEALER HAD NO EMPATHY FOR SITUATION. THIS IS IN ADDITION TO HAVING TO FIGHT FOR A RENTAL. NOW, A FEW DAYS AFTER HAVING RECEIVED MY VEHICLE BACK, VEHICLE HAS LOUD TICK ON STARTUP AND WHILE DRIVING LOUDER THAN RADIO, BUT I COULD NOT REPLICATE AT DEALER. SERVICE ADVISOR DIDN'T SEEM TO BELIEVE ME ABOUT TICK AND I WAS TOLD HEMI ENGINES TYPICALLY TICK. THIS IS NOT MY FIRST VEHICLE OR MY FIRST EXPERIENCE WITH A HEMI ENGINE. IT ISN'T NORMAL. NO INTEREST IN SERVICING VEHICLE AND INFORMED ME TO BRING IT BACK WHEN IT WAS MAKING THE TICK SOUND. I'VE TRIED TWICE AND I CAN'T GET IT TO HAPPEN AT DEALER. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THEY WERE ONLY RECEIVING ONE BRAKE BOOSTER PER WEEK AND THERE WERE APPROXIMATELY 800 CONSUMERS ON THE WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO REVERSE ALTHOUGH THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT SHE HAD TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER RESTARTING THE ENGINE THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE ALTERNATOR WAS REPLACED PUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE TOTALLY INTEGRATED POWER MODULE. THE CONTACT CONTINUED TO HAVE TROUBLE STARTING THE ENGINE AND THE VEHICLE WOULD STALL SHORTLY AFTER STARTING THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE WIN MODULE BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM BUT NO SOLUTION WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 28,000.

I HAVE HAD A BRAKE RECALL NOTICE FOR MY VEHICLE FOR MONTHS! WHEN I CHECK WITH CHRYSLER AND THE DEALER PARTS TO REPAIR THE BRAKES HAVE NOT BEEN RELEASED! I HAVE NOW RECEIVED A SECOND RECALL FOR A POSSIBLE SHORT IN THE HEADLINER THAT COULD CAUSE A FIRE, AGAIN NO PARTS TO FIX THE PROBLEM. IS THE GOVERNMENT GOING TO LOOK INTO THIS OR AM I WASTING MY TIME FILLING OUT MESSAGES ON THIS SITE??? *TR

I RECEIVED A BRAKE BOOSTER SAFETY RECALL NOTICE IN JUNE - P14 NHTSA 14V-154. I CALLED THE DEALER TODAY AUGUST 4TH TO SET UP AN APPOINTMENT FOR THE REPAIR ([XXX], TRAVERSE CITY, MI). THE DEALER SERVICE REP INFORMED ME THAT THEY DO NOT HAVE PARTS, ONLY GET MAYBE THREE PARTS A WEEK, AND SAID I COULD BE ON A WAITING LIST WHICH NOW HAS OVER 30 PEOPLE. I SAID AT THAT RATE IT COULD BE MONTHS BEFORE THE SAFETY RECALL IS COMPLETED. HE SAID HE HAD NO INFORMATION ABOUT WHEN THE REPAIR MIGHT HAPPEN AND AGREED THAT THEY (CHRYSLER) WERE NOT BEING VERY RESPONSIVE. I GOT ON A WAITING LIST AND WAS TOLD THEY WOULD CALL ME IF THEY GET ANY PARTS. WHAT IS THE PURPOSE OF A SAFETY RECALL IF THE MANUFACTURER AND DEALER CANNOT PROVIDE ANY SERVICE OR COMMITMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE BACKING OUT OF THE GARAGE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, BOTH DAYTIME RUNNING LIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE IT WAS DIAGNOSED THAT THE LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED FIVE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. UPDATED 06/29/16*LJ

JEEP PUT OUT A RECALL NOTICE ON THE BRAKE BOOSTER FOR THIS VEHICLE IN JULY 2014. THE LOCAL DEALERSHIP, FAMILY CHRYSLER JEEP, STILL, AS OF 9/9/2014 DOES NOT HAVE THE PARTS TO CORRECT THE BRAKE BOOSTER ISSUE. THE DEALERSHIP ATTENDANT TODAY 9/9/2014, [XXX], (MALE) STATED THAT I WOULD HAVE TO CALL BACK SOME TIME THE END OF SEPTEMBER TO HOPEFULLY GET AN APPOINTMENT IN OCTOBER. THIS IS NOT A AN ACCEPTABLE TIME FRAME WHEN IT COMES TO BREAK FAILURE. WE HAVE A NEWBORN BABY THAT MUST TRAVEL IN THIS VEHICLE. SPEAKING TODAY DIRECTLY WITH THE CHRYSLER GROUP RECALL CENTER 800-853-1403 THEY DO NOT HAVE AN ETA ON WHEN THE DEALERSHIPS WILL HAVE THE NECESSARY PARTS TO FIX THE BREAKS. OVER 2 MONTHS AND STILL NO PARTS FROM THE CHRYSLER GROUP?? TOTALLY UNACCEPTABLE BY ANY STANDARD. WHEN I ASKED THE CALL CENTER REP TO TRANSFER ME TO A SUPERVISOR I WAS TOLD, THIS CALL DOES NOT WARRANT A SUPERVISOR. SERIOUS. I HOPE THEY DID RECORD THIS PHONE CALL TODAY TO VERIFY THAT I WAS TOLD "THIS PHONE CALL DOES NOT WARRANT A SUPERVISOR". AFTER A BIT OF A TALKING TO AND DEMANDING THAT THE REP TELL ME "NO" I HAVE BEEN ON HOLD FOR 25.03 MINUTES ON MY TIMER ON THE PHONE. I AM SENDING THIS AT THE SAME TIME I AM ON HOLD WITH THE CHRYSLER GROUP RECALL CENTER. FINALLY TOLD THAT A SUPERVISOR WILL CALL ME BACK IN 1-2 BUSINESS DAYS. NOTED TO THE REP THAT TODAY IS TUESDAY, SEPTEMBER 9 10:27 AM AND I LOOK FORWARD TO HEARING FROM A SUPERVISOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I GOT A RECALL # P14 I HAVE TIRED FOR OVER 3 MONTHS TO GET IT REPAIRED AT ROYAL OLDS IN CHARLESTON WHERE I PURCHASED THE VEHICLE THEY SAID THEY DON'T HAVE THE PART AND ONLY GET ONE PART IN AT A TIME PER MONTH. IT IS APPARENT THAT THEY DON'T WANT TO FIX THIS RECALL, I'M NOT THE ONLY CUSTOMER HAVING THIS PROBLEM I HAVE TALKED WITH OTHERS. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS, BUT WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2015 AND THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JULY 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND STILL MOVED EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE LOCKED INDEPENDENTLY AND COULD NOT BE UNLOCKED MANUALLY. THE CONTACT ALSO STATED THAT THE VEHICLE COULD NOT BE MANUALLY TURNED OFF. THE FAILURE RECURRED OVER TWENTY-ONE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TEMPERATURE GAUGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CONCERNS OVER BRAKE BOOSTER RECALL PARTS AVAILABILITY. *SMD THE CONSUMER STATED THE PART WAS ORDERED ON JUNE 25. 2014. THE DEALER INFORMED THE CONSUMER, THERE WERE 50 PEOPLE AHEAD OF HER AND ONLY 1 PART ARRIVED PER WEEK. RECALL # 14V154000. *JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TRIED TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL PARTS FIXED WITH MY DEALER AND WAS TOLD THEY ONLY GET TWO PARTS PER WEEK AND IT WOULD BE MORE THAN A MONTH BEFORE BEING ABLE TO GET TO IT. I WAS PUT ON A LIST WITH NO IDEA OF HOW LONG IT WOULD BE. DOESN'T SEEM TO BE MUCH OF A SENSE OF URGENCY WITH THIS SERVICE CENTER. *TR

THIS IS A COMPLAINT ABOUT THE TIMELINE IN WHICH THIS RECALL P14/NHTSA 14V-154 (BRAKE BOOSTER) IS TAKING TO GET FIXED BY THE CHRYSLER GROUP. I HAVE BEEN ON THE WAITING LIST AT MY LOCAL DEALER IN RAPID CITY SINCE MID JUNE AND THEY INFORM ME THAT THEY ARE ONLY GETTING 3-4 PARTS PER MONTH TO FIX THIS. I DON'T UNDERSTAND WHY CHRYSLER IS REACTING SO SLOW AT GETTING THE PARTS OUT TO THE DEALERS TO FIX THIS, ESPECIALLY WITH THE WINTER MONTHS COMING UP AND IF WATER GETS INTO THE BRAKE SYSTEM AND FREEZES IT MAY CAUSE THE BRAKES TO NOT WORK PROPERLY. I CALLED CHRYSLER TO COMPLAIN AND THEY DIDN'T SEEM TO FEEL CONCERNED AND JUST GAVE ME A CANNED STANDARD STATEMENT THAT IT IS A CONTROLLED RECALL. NOW IN THE MEANTIME I HAVE A 2ND RECALL P36/NHTSA 14V-391 (SUN VISOR VANITY LAMP WIRING) WHICH I AM ON ANOTHER WAITING LIST TO GET FIXED. IF SOMEONE CAN PLEASE RESPOND AND LET ME KNOW WHAT IS CONSIDERED A REASONABLE WAITING TIME FOR THE BRAKE BOOSTER TO GET FIXED? IF MY DEALER CAN ONLY REPAIR 3-4 VEHICLES PER MONTH, IT MAY BE YEARS BEFORE ALL THE AFFECTED JEEPS ARE FIXED. *TR

NOT SURE OF THE DATES. REAR VIEW MIRROR ELECTRICAL RECALL REPAIRED. SEAT ON DRIVERS SIDE GETS VERY HOT/MUST TURN IT OFF. CRUISE CONTROL WORKED RANDOMLY FOR AWHILE, NOW DOESN'T WORK AT ALL. STILL WAITING FOR RECALL LETTER TO LET ME KNOW WHAT TO DO ABOUT LATEST RECALL ON VEHICLE STOPPING SUDDENLY WITHOUT WARNING CAUSING A CRASH! IT'S MY ONLY VEHICLE AND AM AFRAID TO DRIVE IT!

I RECEIVED A RECALL NOTICE IN JUNE AND TOOK MY CAR FOR REPAIRS. THEY DID THE INSPECTION ON THE JEEP AND FOUND THAT I NEED A NEW PART. I HAVE NOW BEEN WAITING 3 MONTHS TO GET THIS PART AND MY DEALER TELLS ME THEY CAN GET THE PART FROM THE FACTORY AND DON'T KNOW WHEN THEY WILL. TODAY I RECEIVED A NEW RECALL NOTICE P36 /NHTSA 14V-391 FOR A WIRING ISSUE ON THE OVERHEAD LIGHTS. I TOOK IT TO THE DEALER AND THEY TOLD ME THEY WOULD ORDER THE PARTS. AGAIN WITH KNOW IDEAL WHEN THIS WOULD BE REPAIRED. THE FIRST COULD CAUSE MY BREAKS TO FAIL THE SECOND COULD CAUSE MY CAR TO BURN DOWN. I WOULD LIKE TO GET THIS REPAIRED WHAT DO I NEED TO DO? I HAVE CONTACTED THE FACTORY WITH NO HELP. THEY CLAIM THEY ARE TRYING TO PRODUCE THE PARTS FOR THE BRAKES. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING AND THAT THE FAILURE WAS GETTING PROGRESSIVELY WORSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE TO SCHEDULE A RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS AS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER STATED THAT THEY ONLY SEND ONE OR TWO REPAIR KITS PER WEEK TO THE DEALER AND DECLINED TO PROVIDE AN ESTIMATED TIME FRAME FOR REPAIR. THERE WERE NO FAILURES AT THIS TIME.

I AM JUST TRYING TO FILE A COMPLAINT AGAINST NORTHWEST CHRYSLER JEEP DODGE IN HOUSTON TX PER INSTRUCTIONS ON MY RECALL NOTICE FOR THE BRAKE BOOSTER. THEY ARE A HORRIBLE SERVICE FACILITY AND I HAVE TRIED TO BOOK AN APPT AND THEY ARE ALL BACKED UP, SUPPOSEDLY ALL YEAR PER THE PERSON I TALKED TO. HOW IS THIS POSSIBLE??? GUESS THEY DO NOT WANT TO HELP ME. THERE PHONE NO IS 855-2665082. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). AFTER CONTACTING THE DEALER AND THE MANUFACTURER THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO AVAILABILITY DATE COULD BE GIVEN.

PURCHASED THIS CAR, A 2013 JEEP GRAND CHEROKEE, IN SEPT 2012 BRAND NEW FROM THE DEALER. IT CAME EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES (P265/60/R18). I HAVE ONLY DRIVEN THIS CAR AROUND TOWN AND HAVE NEVER DONE ANY OFF ROAD DRIVING. AT ABOUT 20,000 MILES, I NOTICED THAT THE LEFT FRONT TIRE WAS NEARLY BALD. THE OTHER TIRES WERE WORN AS WELL BUT NOT AS BAD AS THE LEFT FRONT TIRE. I BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP WHERE I PURCHASED THE CAR. AFTER TESTING, THEY DETERMINED THAT THE ALIGNMENT WAS PERFECT AND THE AIR PRESSURE IN THE TIRES WAS PERFECT. THEY HAD NO EXPLANATION AS TO WHY THE LEFT FRONT TIRE IS NEARLY BALD. THEY TOLD ME TO CONTACT MICHELIN TIRES. I CONTACTED MICHELIN AND THEY INSTRUCTED ME TO TAKE THE CAR TO AN OFFICIAL MICHELIN TIRE DISTRIBUTOR AND HAVE THE TIRES INSPECTED. THE INSPECTOR TOLD ME THE TIRES ARE WORN ALL AROUND BUT HE HAD NO EXPLANATION AS TO WHY THE LEFT FRONT TIRE IS NEARLY BALD. HE SAID THE MICHELIN TIRES HAVE A HIGH PERCENTAGE OF SILICON AND THEY ARE SUBJECT TO ROAD HEAT. HE WENT ON TO SAY THAT EVEN IF HE FILLED OUT THE SUBSTANTIAL AMOUNT OF PAPERWORK THAT MICHELIN REQUIRES, IT WAS NOT LIKELY I WOULD GET MUCH IF ANY MONEY FROM MICHELIN. I THEN CHECKED THE NHTSA WEBSITE AND FOUND THAT "SOME" OF THE MICHELIN LATITUDE TOUR TIRES (P265/60/R18) HAD BEEN RECALLED. I AM REGISTERING THIS COMPLAINT BECAUSE I BELIEVE ALL OF THESE TIRES ARE DEFECTIVE AND THE NHTSA NEEDS TO DO A COMPREHENSIVE INVESTIGATION BEFORE PEOPLE GET IN ACCIDENTS. *TR