2002 Jeep Liberty Complaint Log

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE WERE NO FAILURES AT THIS TIME.

MY CAR EXPERIENCED A SPORADIC ROUGH IDLE OVER A 2 WEEK PERIOD. ONE DAY THE CHECK ENGINE LIGHT WHEN ON AFTER STARTING THE CAR. AFTER READING THE CODES CYLINDER 2 WAS DETERMINED TO BE THE ISSUE. A SHOP REPLACED THE IGNITION COIL AND ALL SEEMED WELL. THE NEXT DAY AFTER DRIVING THE CAR ALL DAY WITH NO ISSUE, I RESTARTED THE JEEP AFTER A 10 MINUTE BREAK AND IT WOULD NOT START. WHEN IT FINALLY STARTED IT SOUNDED LIKE HALF THE CYLINDERS WERE NOT FIRING AND HAD A SLAPPING SOUND. TOWED IT TO DEALERSHIP AND WAS TOLD CYLINDER 2 HAD NO COMPRESSION AND IT NEEDED A NEW CYLINDER HEAD. BOTH SIDES WOULD COST $3,500. PARTS WERE ORDERED AND 10 DAYS LATER THEY CALLED ME AND SAID THERE WERE OTHER PROBLEMS AND THE CYLINDER HEAD WAS NOT THE ISSUE. PISTON SEEMED BENT AND IT NEEDED A LONG ENGINE BLOCK AND A WATER PUMP. THIS WOULD COST $7,000. NOT WORTH THE FIX. IT SEEMS CYLINDER 2 IS AN ISSUE IN MANY LIBERTY'S OF THIS YEAR. *TR

CHRYSLER HAS ISSUED A NOTICE OF RECALL MAILED IN JAN 2013. CHRYSLER RECALL #: M35 NHTSA RECALL REFERENCE #: 12V527000 SO FAR NO PARTS HAVE BEEN AVAILABLE BY CHRYSLER, AND CALLERS TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER ARE NOT BEING PROVIDED WITH ANY ESTIMATED DATE FOR ANY PARTS AND REPAIRS. FOR A SAFETY RECALL, THIS IS UNACCEPTABLE. CHRYSLER SEEMS TO BE STALLING, OR NOT HAVE ANY INTENTION OF FULFILLING THEIR COMMITMENT. CHRYSLER SHOULD BE FORCED TO PROMPTLY COMPLY, AND COMMUNICATE COMPLETELY WITH THEIR OWNERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THERE IS AN OPEN RECALL REGARDING THE AIRBAGS INADVERTENTLY DEPLOYING AND SINCE I PURCHASED MY VEHICLE I HAVE BEEN IN CONTACT WITH CHRYSLER JEEP NUMEROUS TIMES TRYING TO FIX THE ISSUE WITH THE RECALL AND THEY HAVEN'T BEEN ABLE TO GIVE ANY DATES AS TO WHEN THE PARTS WOULD BE AVAILABLE FOR THE ISSUE TO BE FIXED. THERE WAS A RECALL OPEN ABOUT THE AIRBAGS SINCE NOVEMBER 2012. ON THE COMPANY'S WEBSITE THEY MENTIONED THE PARTS WOULD BE AVAILABLE IN APRIL 2013, IT IS NOW ALMOST JULY AND MY SAFETY ALONG WITH MY FAMILY IS A RISK. THIS IS UNACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE EMITTED AN OVERPOWERING GASOLINE ODOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT A DIAGNOSIS WAS NOT DETERMINED. THE CONTACT ALSO STATED THAT THE ENGINE FAILED DUE TO A BLOWN PISTON. THE CONTACT INDEPENDENTLY DIAGNOSED THE VEHICLE AND NOTICED THAT SOME FUSES WERE BLOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

CHRYSLER OF YORK, PA SENT ME A SAFETY RECALL NOTICE ALMOST 2 YEARS AGO. EVERY TIME I CALL THE DEALERSHIP, THE MANAGER STATES THAT THE PART IS ON ORDER AND NOT IN YET. SERIOUSLY, AFTER 2 YEARS. I ALSO TRIED THE 1-800 NUMBER AT THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND HAVE NO SUCCESS WITH HANG UPS AND REPEATED VOICEMAILS. THE RECALL STATES THAT THAT CHRYSLER IS SUPPOSE INSTALL AN ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS. I TRAVEL OFTEN, AND FREQUENTLY TO AREAS WHERE INCLEMENT WEATHER IS THE NORM. I CONSIDER THE RECALL A VERY SERIOUS MATTER THAT WHILE NOT CORRECTED, MAY CAUSE SERIOUS DAMAGE/INJURY. I PRAY THAT I NEVER EXPERIENCE A CRASH, BUT I WOULD HATE TO SEE SOMETHING HAPPEN TO ME OR OTHERS INJURED DUE TO THE POSSIBLITY OF A FUEL LEAKAGE IF THERE WAS A IMPACT TO MY VEHICLE. I WOULD REALLY APPRECIATE SOME IMMEDIATE, PROMPT AND COURTEOUS ASSISTANCE IN HAVING THIS PROBLEM RESOLVED. CHRYSLER DODGE JEEP DEALER HAS NO PROBLEM OVERCHARGING 4 TIMES THE COSTS FOR LABOR AND PARTS AND RESPONDING VERY QUICKLY WHEN THEY ARE MAKING MONEY FROM CONSUMERS, AND I WOULD LIKE TO SEE THEM UTILIZE THAT SAME ATTENTIVENESS WHEN A SITUATION AS SUCH ARISES WHERE THERE IS NO MONEY TO BE SQUEEZED FROM THEIR CUSTOMER, BUT RATHER THEY BE ACCOUNTABLE, STEP UP TO THE PLATE AND FIX WHAT IS WRONG. I CAN BE REACHED AT [XXX] WHICH IS THE HOME NUMBER AND EMAIL IS [XXX]. MY CELL IS [XXX]. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

I OWN A 2002 JEEP LIBERTY LTD EDITION AND THERE ARE NUMEROUS REPORTS ON THE INTERNET THAT THERE ARE ISSUES WITH THE #2 CYLINDER VALVE COMING OFF WHICH IN TURN BEAT THE #2 PISTON. I DROVE MY JEEP HOME FROM WORK AND PARKED IN THE GARAGE. ABOUT AN HOUR LATER I STARTED THE JEEP TO LEAVE AND LOW AND BEHOLD THE #2 CYLINDER BLEW AND CREATED MAJOR DAMAGE TO THE PISTON. THERE HAVE ALSO BEEN REPORTS OF A SLUDGE ISSUE ON THE 3.7L ENGINES. I HAVE NEVER RECEIVED A RECALL NOTICE BUT AFTER SPEAKING WITH A MAN THAT WORKED FOR DODGE HE CONFIRMED THAT THEY DID A SILENT RECALL ON THESE ISSUES FOR THE 3.7L ENGINE. I SPOKE WITH CHRYSLER AND THEY LAUGHED AT MY ISSUE SAYING IT WAS CONSIDERED WEAR AND TEAR SINCE MY MILES ARE AT 138,000. I DON'T THINK THIS ISSUE IS VERY FUNNY AND IT COULD HAVE CAUSED ME TO CRASH IF I WOULD HAVE BEEN DRIVING WHEN THE CYLINDER BLEW. I HAVE RECENTLY HAD TO PAY OVER $3000 TO GET MY REPAIRS DONE AND CHRYSLER REFUSES TO HELP WITH THE ISSUE. HAD I OF KNOWN ABOUT THE ENGINE ISSUES AND ALL OF THE RECALLS ON MY VEHICLE I WOULD HAVE NEVER BOUGHT THE JEEP. I AM ONLY ASKING FOR CHRYSLER TO HELP WITH AT LEAST HALF OF THE REPAIR BILL IF NOT ALL OF IT. THIS IS A DEFECT AND IF THE ENGINE WAS CORRECT IT WOULD HAVE NEVER BLOWN. THIS ISSUE HAS CAUSED ME 6 WEEKS OF TRYING TO FIND A RIDE BACK AND FORTH TO WORK AS WELL AS TWO ABSENT DAYS AT WORK. THIS WAS A MANUFACTURERS DEFECT AND THEY SHOULD BE HELD RESPONSIBLE. I ALSO RECEIVED A RECALL NOTICE ON THE AIR BAG AND HAVE YET BEEN ABLE TO GET MY JEEP IN FOR THAT RECALL AS THE DEALERSHIP HAS STATED THAT THEY DO NOT HAVE THE PARTS YET. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 AND AFTER THE REMEDY REPAIR WAS PERFORMED, THE MALFUNCTION PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 111,000. UPDATED 11/20/13*CN THE DEALER CLAIMED THEY FIXED THE AIR BAG ISSUE. HOWEVER, THE LIGHT WAS STILL ON, UPDATED 11/16/13

TL -THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED TWO DIFFERENT RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE); HOWEVER, THE CONTACT STATED THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE A DATE WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME. RK UPDATED 11/06/15*LJ UPDATED 8/17/17*CN

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DEALER WAS UNABLE TO REPAIR THE VEHICLE BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR, WHICH WAS UNKNOWN TO THE CONTACT, WAS NOT AVAILABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), BUT DID NOT CONFIRM WITH THE MANUFACTURER IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 8/26/13 *CN

I JUST GOT OFF OF THE HIGHWAY AND WAS HEADING TO THE GAS STATION. MADE THE RIGHT TURN AND THE VEHICLE ON THE RIGHT SIDE JERKED TO THE GROUND AND HIT HARD. PUT IT IN PARK AND GOT OUT OF THE VEHICLE AND CHECKED THE TIRES TO SEE IF ONE WAS BLOWN. NOTICED FENDER ABOVE FRONT PASSENGER SIDE TIRE WAS OFF AND MY BALL JOINT ARM WAS ON THE GROUND. THE LOWER BALL JOINT CAME COMPLETELY OFF. IT WAS NOT RUSTED AND WAS WELL LUBRICATED. HAD TO PAY FOR A TOW TO HAUL IT TO MY PARENTS HOUSE. I NEED TO KNOW IF CHRYSLER IS GOING TO REPAIR MY VEHICLE. *TR

BOTH DRIVER AND PASSENGER FRONT SEAT BELT LOCKING MECHANISM FAILED WITHIN TWO WEEKS OF EACH OTHER. THEY WOULD NOT LATCH BECAUSE THE RELEASE BUTTON STAYED IN THE RELEASE POSITION. THE ONLY WAY TO MAKE IT WORK WAS TO MANUALLY PULL THE BUTTON UP TO THE PRE-LOCK POSITION AND INSERT THE BELT LOCKING CLIP. I RECENTLY ORDERED TWO REPLACEMENT UNITS AT A COST OF $185.00. I LOOKED FOR USED ONES BUT SINCE JUST ABOUT EVERY JEEP IN THE SALVAGE YARDS ACROSS AMERICA WERE OUT BASED ON NEED. I HOPE THESE NEW ONES LAST. *TR

2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *SMD THE CONSUMER EXPERIENCED A MISFIRE WHILE DRIVING. THE CHECK ENGINE LIGHT STARTED FLASHING, SO SHE IMMEDIATELY HAD THE VEHICLE DIAGNOSED WITH A DIAGNOSTIC CODE READER AT A LOCAL PARTS STORE. THE CODE FIRED WAS MISFIRE CYLINDER 2. THE SPARK PLUGS AND COIL WERE REPLACED. HOWEVER, THE VEHICLE WAS STILL MISFIRING THE SAME CYLINDER. THE HEAD WAS THEN TAKEN OFF THE ENGINE TO FURTHER INSPECT WHAT WAS HAPPENING IN THE CYLINDER TO CASE IT TO MISFIRE. THE MECHANIC DISCOVERED THE EXHAUST VALVE WAS DRAWN INTO THE CYLINDER AND COMBUSTED. THE COMBUSTION CAUSED THE PISTON TO MELT DOWN TO THE FIRST RING.

DRIVER'S SEAT BELT LATCH DOES NOT POP UP AFTER IT IS RELEASED. VERY HARD TO LATCH SEAT BELT. MUST HOLD SEAT BELT CONNECTOR TOGETHER AND QUICKLY MOVE BACK AND FORTH UNTIL IT THE PUSH BUTTON WIGGLES UP ENOUGH TO LATCH. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE RELATED TO THE AIR BAGS. IN ADDITION, THE CONTACT STATED THAT THE HEADLIGHTS WERE BURNED OUT AND THE WINDOWS FAILED TO CLOSE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

AIRBAG LIGHT STAYS ON

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE MALFUNCTION ALSO RECURRED WHEN THE VEHICLE WAS BEING DRIVEN AT ANY SPEED. NHTSA RECALL CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS ASSOCIATED WITH THE FAILURE; HOWEVER, THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

WHILE ATTEMPTING TO PARK TO GET GAS, TURNED THE STEERING WHEEL AND HEARD A STRANGE NOISE. MY HUSBAND WAS OUTSIDE OF THE JEEP AND NOTICED THAT SOMETHING WAS HANGING FROMTHE RIGHT FRONT TIRE. HAD IT TOWED TO NEAREST AUTO SHOP AND WAS TOLD THAT THE UPPER CONTROL ARM AND LOWER BALL JOINTS HAD BROKEN. HAD IT REPAIRED. CALLED THE CHRYSLER RECALL CENTER AND WAS TOLD THAT THERE WAS A RECALL ON THE LOWER BALL JOINTS. WE WERE THEN INSTRUCTED TO GET THE ORIGINAL INVOICE AND RECEIPT TO PROVE THAT THE REPAIRS WERE DONE. WE WERE TOLD TO CALL BACK TO RECEIVE INSTRUCTIONS ON WHERE TO FAX THE PAPERS. CALLED BACK LATER THAT DAY TO GET A FAX NUMBER AND WAS TOLD THAT WE COULD NOT BE REIMBURSED BECAUSE WE DIDN'T TAKE IT TO A JEEP DEALERSHIP. WE WERE TOLD THAT WE HAD NOT CALLED AND TALKED TO ANYONE EARLIER AND THAT WE COULD NOT BE REIMBURSED. AFTER STAYING ON PHONE AND ON HOLD FOR ABOUT 30 MINUTES, THE REPRESENTATIVE GAVE MORE INSTRUCTION ON INFORMATION TO SEND TO THE CHRYSLER RECALL ASSISTANCE CENTER. I HAVE GATHER MY INFORMATION AND VOICED MY CONCERNS. I WAS TOLD TO MAIL MY INFORMATION AND THAT IT WOULD TAKE UP TO 60 DAYS FOR A DECISION TO BE MADE. WE ARE NOT TRYING TO GET OVER ON ANYONE. JUST IMAGINE IF I WAS ON THE INTERSTATE GOING 70 MPH WITH MY KIDS AND HUSBAND IN THE CAR AND THE JOINTS BROKE. THE CHRSYLER CORPORATION WILL BE DEALING WITH A LOT MORE THEN A $1000 REPAIR BILL. I FEEL THAT IF THERE ARE RECALLS ON THESE VEHICLE, EVERYONE SHOULD BE NOTIFIED AND IT BE CORRECTED BEFORE SOME ONE GETS HURT OR LOOSE A LIFE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO CONTACT THE DEALER TO OBTAIN THE REMEDY BUT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP HAS ILLUMINATED AND HER HORN IS INOPERABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA RECALL NUMBER: 12V527000 (AIR BAG) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAG) AND 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PARTS NEEDED TO COMPLETE EACH REPAIR WAS UNAVAILABLE. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS), 15V046000 (AIR BAGS), 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAITED FOR AN EXTENDED PERIOD OF TIME AND TWO OF THE THREE RECALLS HAD NOT BEEN COMPLETED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE EXHIBITED AN ABNORMALLY LOUD NOISE WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS ADVISED THAT THE NUMBER TWO CYLINDER INTAKE VALVE SEAT SEPARATED AND FELL INTO THE PISTONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 123,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER, THE DEALER INFORMED HER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAG) HOWEVER, THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT AVAILABLE. THE DEALER ALSO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO THE DRIVE DUE TO THE ALARM THAT INDICATED THAT THE AIR BAG WAS DEFECTIVE WOULD SOUND CONSTANTLY. THE DEALER ADVISED THE CONTACT THAT WHEN THE ALARM WOULD SOUND, THE CHANCES OF ERRONEOUS AND SPORADIC AIR BAG DEPLOYMENT WOULD INCREASE. IN ADDITION, THE DEALER ADVISED THE CONTACT THAT THE CLOCK SPRING WAS DEFECTIVE AND WOULD NEED REPLACING HOWEVER ONCE REPLACED, THE FAILURE PERSISTED AND THE AIR BAG ALARM CONTINUED TO SOUND. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY DID NOT HAVE A REMEDY AVAILABLE TO CORRECT THE FAILURE. THE FAILURE WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 133,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED WHILE APPROXIMATELY 40 MPH, THE HORN INDEPENDENTLY SOUNDED WITH THE ILLUMINATION OF THE ENTIRE INSTRUMENT PANEL. IN ADDITION, WHEN THE VEHICLE WAS IN OPERATION THE HEADLIGHTS WOULD REMAIN ILLUMINATED CONTINUOUSLY EVEN THOUGH THE CONTROL MECHANISM WAS DEACTIVATED. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY INFORMED THAT THE DEFECTS WERE RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 153,000. UPDATED 07/30/13*LJ

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED OVER SEVERAL MONTHS. THE CONTACT STATED THAT THE RECALL SERVICE HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT SERVICED PER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SUBMISSION FROM LCDO. RE SAFETY RECALL M35/NHTSA 12 V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *TGW THE CONSUMER RECEIVED A SAFETY RECALL NOTICE SEVERAL WEEKS AGO. HOWEVER, THE NOTICE STATED THE PARTS REQUIRED TO PROVIDE A PERMANENT REMEDY, WERE CURRENTLY NOT AVAILABLE. THE NOTICE STATED, THE CONSUMER WOULD BE CONTACTED BY MAIL, WITH A FOLLOW-UP NOTICE, WHEN THE PARTS ARRIVED. THE CONSUMER DECIDED TO CONTACT THE DEALER, AFTER NOT RECEIVING A FOLLOW-UP NOTICE, TO HAVE THE VEHICLE INSPECTED ANYWAY. THE SERVICE APPOINTMENT WAS SCHEDULED FOR MARCH 4, 2013. HOWEVER, ON MARCH 1, 2013, WHILE DRIVING, THE PASSENGER AIR BAG INADVERTENTLY DEPLOYED WITH A VERY LOUD NOISE, WHICH CAUSED HIM TO CRASH INTO ANOTHER VEHICLE. THE CONSUMER STATED THE DRIVER'S SIDE AIR BAG NEVER DEPLOYED. THE CONSUMER STATED NO ON CAME TO INSPECT THE VEHICLE, AND HE STILL HAD NOT RECEIVED THE FOLLOW-UP NOTICE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD AN EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECENTLY EXPERIENCED THE AIR BAG LIGHT ILLUMINATION FAILURE AND WAS AFRAID THAT THE AIR BAG COULD DEPLOY INADVERTENTLY. THE MANUFACTURER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THEY DID NOT KNOW WHEN THE PART WAS GOING TO BECOME AVAILABLE FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 85,000.

MY AIR BAG LIGHT KEPT COMING ON AND OFF OVER A SPAN OF A COUPLE OF WEEKS, AFTER RESEARCHING ONLINE WE FOUND THE RECALL ON THE AIR BAG SENSOR. WE FOLLOWED UP WITH CHRYSLER AND THEY TOLD US TO CALL OUR LOCAL JEEP DEALER TO SET UP AND APPOINTMENT TO HAVE IT FIXED. OUR JEEP DEALER COULD NOT DO THIS DUE TO THE FACT THAT THEY DO NOT HAVE THE PART IN STOCK. WE KEPT CALLING CHRYSLER AND THE DEALER FOR THE PAST SEVERAL MONTHS AND THEY BOTH HAVE NO ANSWERS FOR US. THE PART HAS NOT BEEN DELIVERED TO THE DEALER TO HAVE THIS RECALL FIXED. MY CAR FAILED SAFETY INSPECTION AND I NOW HAVE A RED R REJECT STICKER ON MY JEEP. THE PART HAS BEEN DELIVERED TO THE WAREHOUSES AND THE JEEP DEALER SAID IT MAY STILL TAKE A COUPLE MONTH TO GET THE PART. *JB

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD AN EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAG. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE NOTICE AND WAS UNABLE TO PROVIDE A DATE OF AVAILABILITY FOR THE PARTS THAT WERE NEEDED TO COMPLETE THE RECALL SERVICE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 130,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WAS RECEIVED. THE DEALER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V527000 (AIR BAGS), WHICH ADVISED THAT A SECOND LETTER WOULD BE GENERATED TO ADVISE CONSUMERS OF WHEN THE NECESSARY PARTS WOULD BECOME AVAILABLE. THE CONTACT CALLED THE MANUFACTURER REGARDING THE AVAILABILITY OF PARTS AND THE MANUFACTURER ADVISED THAT THEY WERE NOT SURE AS TO A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD RECEIVED THE RECALL NOTIFICATION TWO MONTHS PRIOR TO CONTACTING THE MANUFACTURER WITH THE INQUIRY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAG) THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THEY DID NOT HAVE ANY PARTS AVAILABLE TO REMEDY THE VEHICLE. FOUR MONTHS LATER, THE MANUFACTURER STILL DID NOT HAVE THE PARTS AVAILABLE TO REMEDY THE RECALL DEFECT. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER ADVISED THAT THEY WERE WORKING ON PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 139,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND 12V527000 (AIR BAGS). THE CONTACT STATED THAT BOTH RECALL CAMPAIGNS HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THEM TO COMPLETE THE RECALL ON THE VEHICLE. THE MANUFACTURE WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/14/14*CN

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE PARTS HAD WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WOULD POSSIBLY BECOME AVAILABLE WITHIN THREE MONTHS. THE CONTACT STATED THAT THE LAPSE BETWEEN RECEIVING THE RECALL NOTIFICATION AND THE TIME OF EXPECTANCY TO HAVE THE VEHICLE REPAIRED HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NEITHER REPAIRED NOR DIAGNOSED FOR THE AIR BAGS WARNING LIGHT BEING ILLUMINATED. THE FAILURE AND CURRENT MILEAGE WAS 78,000. UPDATED 03/20/13*LJ

THE AIRBAG LIGHT ON MY DAUGHTERS JEEP LIBERTY REMAINS ON AT ALL TIMES. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS: INADVERTENT AIR BAG DEPLOYMENT) AND WAS UNABLE TO HAVE THE RECALL SERVICE PERFORMED BECAUSE THE PARTS NEEDED TO COMPLETE THE REPAIR HAD NOT BECOME AVAILABLE. THE CONTACT STATED THAT IT HAD BEEN FOUR MONTHS SINCE THE RECALL NOTIFICATION WAS RECEIVED AND THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE BUT WAS CONCERNED TO POSSIBLY EXPERIENCE THE FAILURE AS DESCRIBED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOT CONTACTED FOR AN ESTIMATED TIME OF ARRIVAL FOR THE NECESSARY PARTS. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 116,000 AND THE FAILURE MILEAGE WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THAT PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE CURRENT MILEAGE WAS 100,000.

WE RECEIVED A RECALL NOTICE (NOTIFICATION CODE M35) SOME MONTHS BACK CONCERNING INADVERTENT DEPLOYMENT OF FRONT AIRBAGS. I CALLED THE DEALERSHIP TO GET IT REPAIRED AND THEY SAID THEY DIDN'T HAVE THE PARTS. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND THEY BASICALLY SAID THE PARTS WEREN'T AVAILABLE, SO HERE WE ARE MONTHS LATER WITH NO RESOLUTION. AND NOW I HEAR ABOUT THE GAS TANK AND CHRYSLER NOT RESPONDING TO REQUEST FOR RECALL. SO I AM STUCK WITH THIS CAR THAT HAS MULTIPLE PROBLEMS. *TR

MY FRIEND AND I WERE DRIVING TO THE MOVIE THEATER IN HER 2002 JEEP LIBERTY, WHEN WE WERE STOPPED AT A STOP LIGHT. HER CAR MADE A BEEPING NOISE, WHICH WAS VERY UNUSUAL BECAUSE IT HAS NEVER EVER DONE THAT IN THE 5 YEARS SHE HAS DRIVEN IT, AND THEN THE WORD "AIR BAG" POPPED UP ON HER CAR'S DASHBOARD. WE BOTH LOOKED AT EACH OTHER WITH VERY CONFUSED EXPRESSIONS AND THEN WITHOUT ANY WARNING THE DRIVER SIDE FRONT AIRBAG EXPLODED IN BOTH OUR FACES. WE WERE EXTREMELY LUCKY THAT WE WERE STOPPED AT A STOP LIGHT AND NEITHER OF OUR FACES WERE CLOSE ENOUGH TO THE STEERING WHEEL TO GET SERIOUSLY INJURED, BUT THIS WAS EXTREMELY ALARMING AND SHOCKING FOR BOTH OF US. MY FRIEND, THE DRIVER, HAS RED MARKS FROM IMPACT ON HER LEFT THIGH AND UPPER CHEST. I AM COMPLETELY OUTRAGED BY THIS! I HAVE DONE MY RESEARCH IN THIS PARTICULAR DEFECT HAPPENING IN OTHER 2001-2004 JEEP LIBERTY VEHICLES, AND APPARENTLY THIS SAME EXACT PROBLEM HAS THE POSSIBILITY OF AFFECTING AS MANY AS 386,873 PEOPLE. SO THE REAL QUESTION IS: WHY HAVE THEY NOT BEEN RECALLED?!?!?!?!? WHAT IF MY FRIEND AND I HAD BEEN DRIVING AT 70+ MPH ON THE HIGHWAY?!?!? WHAT IF WE HAD BEEN ON A CROWDED, BUSY STREET WHEN THIS HAPPENED?!?! PEOPLE COULD HAVE BEEN SERIOUSLY INJURED - OR EVEN WORSE, THEY COULD HAVE BEEN KILLED!! THIS IS NOT OKAY FOR A CAR TO DO THIS!!!! *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V527000 (AIR BAGS:FRONTAL:SENSOR/CONTROL ), THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE TO REMEDY THE RECALL. SIX MONTHS LATER, THE PARTS WERE STILL NOT AVAILABLE TO REMEDY THE RECALL. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 87,000.

RECALL M35/12V-527 AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *TR

REAR AXLE SEALS LEAKING REPLACED SEALS, BEARINGS, AND BRAKES ON BOTH SIDES. ENGINE STARTED USING EXCESSIVE OIL, SOMETIME UP TO 2-3 QUARTS LOW, NO SMOKE OR LEAKS DETECTED. ALL THE POWER WINDOWS STARTED MALFUNCTIONING ONE BY ONE, WOULD NOT GO BACK UP, STILL WORKING ISSUE. REAR WIPER DOES NOT WORK. HAD TO REPLACE REAR BRAKE LIGHT UNITS TWICE DUE TO SHORTS IN WIRING. REPLACE PLASTIC RADIATOR AND ELECTRIC COOLING FAN. *TR

NOT LONG BEFORE RECEIVING AN "INTERIM NOTIFICATION LETTER" FROM CHRYSLER RE: SAFETY RECALL M35/NHTSA 12V-527, MY JEEP'S AIR BAG LIGHT WOULD COME ON WHILE I WAS DRIVING DOWN THE ROAD. ABOUT JAN 2013 I RECEIVED THE INTERIM NOTIFICATION LETTER TELLING ME THAT MY "OCCUPANT RESTRAINT CONTROL MODULE. . .HAS A SMALL CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION. WHEN I RECEIVED THIS NOTIFICATION I CALLED MY LOCAL JEEP DEALER, INTERSTATE DODGE-CHRYSLER IN WEST MONROE, LA. I WAS TOLD THEN AND EVERY MONTH SINCE THAT CHRYSLER HAD NOT SENT THEM THE NEEDED PART. ON JUN 14, PARTS MGR NAMED STEVE TOLD ME THAT THE PART WAS EXPECTED THIS PAST MONTH BUT HAS NOT YET ARRIVED. HE PROMISED TO CALL ME WHEN IT WAS RECEIVED BY INTERSTATE DODGE. HAVING NOT HEARD FROM HIM, ON JULY 31 I CALLED HIM AGAIN. I LEFT A MESSAGE WHICH HAS YET TO BE RETURNED. ABOUT TWO WEEKS AGO I RECEIVED A SECOND NOTIFICATION FROM CHRYSLER WHICH SEEMED TO INDICATE THAT THE NEEDED PARTS WERE NOW AVAILABLE. I CALLED INTERSTATE DODGE AND SCHEDULED THE SERVICE WORK FOR THIS RECALL. THEY DID THE WORK TODAY, 11/6/13. I WAS CALLED AND TOLD THE ISSUE HAD BEEN REPAIRED. I PICKED UP THE JEEP AND DROVE IT HOME. I HAVE DRIVEN IT AGAIN ONLY TO SEE THAT THE REPAIR WAS APPARENTLY NOT COMPLETED. THE AIR BAG LIGHT CONTINUES TO COME ON AND STAY ON. I CALLED INTERSTATE DODGE A FEW MINUTES AGO AND WAS TOLD THAT THEY DID THE RECALL WORK AND THAT THE AIRBAG LIGHT ON THE DASH IS RELATED TO ANOTHER CAUSE. OF COURSE, I WOULD BE REQUIRED TO RETURN MY JEEP AND PAY AN UNDISCLOSED FEE FOR THIS REPAIR. I SHOULD HAVE BEEN TOLD OF THIS CONTINUING PROBLEM WHEN I PICKED UP MY VEHICLE. I WAS NOT. I DO NOT TRUST INTERSTATE DODGE WHEN THEY TELL ME THEY DID THE RECALL WORK. I DO NOT BELIEVE I SHOULD HAVE TO PAY FOR THEM TO REPAIR MY AIR BAG ISSUE SINCE THIS WAS THE ISSUE TO BE ADDRESSED BY THE RECALL. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND WAS UNABLE TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT STATED THAT THE REMEDY REPAIRS HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE RECALL REMEDY COULD POSSIBLY HAVE BEEN AVAILABLE BY MARCH 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG WARNING LAMP ILLUMINATED. WITHIN SECONDS, THE AIR BAG INADVERTENTLY DEPLOYED. THE CONTACT WAS KNOCKED UNCONSCIOUS WITH HIS FOOT REMAINING ON THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CONTINUED TO TRAVEL AT A SPEED OF 60 MPH, CAUSING HIM TO CRASH INTO A TREE. THE CONTACT WAS THROWN FROM THE WINDSHIELD AND SUSTAINED MULTIPLE LACERATIONS AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE). THE VEHICLE WAS UNDER INVESTIGATION BY THE MANUFACTURER. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN ID 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE RECALL REPAIR WAS NOT MADE BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THEY WERE UNABLE TO PROVIDE AN ESTIMATED TIME THAT THE PARTS WOULD BE AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 160,000. UPDATED 06/28/13 *BF THE CONSUMER STATED THE DEALER AND MANUFACTURER ADVISED THERE WAS AN ISSUE PREVENTING THE PROCURING OF PARTS NECESSARY TO REPAIR THE VEHICLE. UPDATED 07/02/2013 *JS