2002 Jeep Liberty Complaint Log

TL* - THE CONTACT OWNS A 2002 JEEP LIBERTY WHICH HAS A SAFETY RECALL 06V288000. THE CONTACT WOULD LIKE TO MAKE A COMPLAINT CONCERNING THE LENGTH OF TIME IT WAS TAKING DAIMLER CHRYSLER TO MAKE THE SAFETY REPAIRS ON THE LOWER BALL JOINT. *AK THE CONSUMER HAS MADE SEVERAL ATTEMPTS TO GET THE RECALL REPAIRS MADE TO NO AVAIL. UPDATED 02/13/07.*JB

ALL MAINTENANCE DONE AS PER JEEP'S REQUIREMENTS. 3.7 V6 HEAD GASKET BLEW AT 128,500 NEEDED TO REPLACE ENGINE. *NM

TL* - THE CONTACT STATED THAT HE RECEIVED RECALL LETTER 06V288000 FOR THE LOWER BALL JOINT ON THE 2002 JEEP LIBERTY WHICH HAS AN ODOMETER READING OF 71,000 MILES. HE WAS PLACED ON A WAITING LIST ON 11/20/06. HE WAS STILL WAITING FOR THE PART. THE CONTACT HAS NOT HAD ANY PROBLEMS WITH THE VEHICLE. THE CONTACT WAS CONCERNED ABOUT THE DELAY IN REPAIRING THE VEHICLE. *AK

TL* - THE CONTACT HAS A 2002 JEEP LIBERTY WITH AN ODOMETER READING OF 35000 MILES WHEN HE RECEIVED THE RECALL NOTICE 06V288000 FOR LOWER BALL JOINT. THE DEALER (ROMANO JEEP) WAS CONTACTED OVER A MONTH AGO, BUT THE CONTACT HAS NOT HEARD WHEN HE WILL HAVE HIS VEHICLE REPAIRED.

SEAT BELT WOULD NOT RELEASE AND WOULD JAM SEAT BELT WOULD COME OPEN GOING DOWN THE ROAD THEN THE BUCKLE JAMMED OPEN. *JB

TL* - THE CONTACT RECEIVED RECALL 03V460000 FOR LOWER BALL JOINT FAILURE. THE CONTACT CALLED HIS LOCAL DEALERSHIP IN SEPTEMBER 2006 AND STILL HASN'T RECEIVED CONFIRMATION FOR AN APPOINTMENT TO PERFORM THE RECALL REPAIRS. *AK UPDATED 1/29/2007 - *NM

SAFETY RECALL ON 2002 JEEP LIBERTY LOWER BALL JOINT MY COMPLAINT IS THAT THEY SAID IT WILL TAKE 5 MONTHS TO FIX THIS PROBLEM. *JB

TL* - THE CONTACT RECEIVED RECALL NOTICE 03V460000 FOR THE LOWER BALL JOINT ON THE 2002 JEEP LIBERTY WITH AN ODOMETER READING OF 42,000 MILES. THE CONTACT STATED CALLED THE DEALER, )AND THEY TOLD HIM THAT IT WILL BE A FIVE WEEK WAIT FOR THE REPAIR TO BE SCHEDULED. THE CONTACT WAS CONCERNED ABOUT THE WAITING PERIOD. AK

TL* - THE CONTACT RECEIVED RECALL 06V288000 FOR THE 2002 JEEP LIBERTY CONCERNING LOWER BALL JOINTS. THE CONTACT COMPLAINED ABOUT THE EFFECT THAT THE BALL JOINT HAD ON THE TIRES. THE CONTACT STATED THAT NO MATTER WHAT SPEED SHE WAS DRIVING AT, BUT USUALLY AT ABOUT 15 MPH SHE FELT AND HEARD THE SUSPENSION IN THE CAR SHIFTING WHENEVER SHE HIT A BUMP. THE CONTACTS COMPLAINT WAS THAT AFTER ONE AND A HALF YEARS THE TIRES WERE COMPLETELY BALD. THE CONTACT STATED THAT THIS WAS DIRECTLY RELATED TO THE SAFETY RECALLS ON THE BALL JOINTS. ALSO, THE CONTACT STATED THAT ON 11/2005 SHE LOST CONTROL OF THE VEHICLE AFTER MAKING A TURN. AFTER TAKING THE VEHICLE FOR SERVICE, THE CONTACT LEARNED FROM THE DEALER THAT ALL OF THE STEERING FLUID LEAKED OUT, AND THE POWER STEERING BELT SPLIT IN HALF. THE CONTACT WOULD LIKE TO HAVE THE TIRES REPLACED UNDER THE RECALL AS WELL.*AK UPDATED 2/7/2007 - THE CONSUMER'S VEHICLE EXPERIENCE EXTENDED CRANK TIME TO START. THE DEALER REPLACED EH FUEL PUMP AND FUEL PUMP RESERVOIR. THE LAP BELT IN THE REAR SEAT BECAME TWISTED. WHEN THE VEHICLE WAS PUT INTO REVERSE THE CONSUMER HEAR A NOISE. THE DEALER MADE REPAIRS TO THE TRANSMISSION. THE LIGHTER WAS INOPERATIVE. *NM

I HAVE RECEIVED A SAFETY RECALL NOTICE ON MY VEHICLE, BUT THE DEALERSHIP SAYS IT CANNOT GET IN THE PROPER PARTS TO REMEDY THE PROBLEM. CUSTOMER SERVICE AT JEEP SAYS THERE IS NOTHING THEY CAN DO. I FEEL THAT THIS IS UNACCEPTABLE, AND THAT I AM DRIVING AN UNSAFE VEHICLE. *JB

THE IGNITION SWITCH FAILED (BROKE). TOOK TO AUTHORIZED DEALER. THEY REPLACED SWITCH,WHICH BROKE AGAIN,DURING THEIR TESTING PROCESS. I AM NOW ADVISED THAT THERE IS SOMETHING WITH THE STEERING COLUMN THAT IS BREAKING THE SWITCH, DEALER SAYS COMPLETE STEERING COLUMN HAS BEEN REPLACED. THEY CAN NOT OR WILL NOT EXPLAIN WHAT IN THE COLUMN IS BREAKING THE IGNITION SWITCH. THERE IS NO WAY OF KNOWING IF THIS WILL EVEN FIX THE PROBLEM. WHERE THIS IS SOMETHING INTERNAL, THERE IS NOW WAY FOR THE OWNER/OPERATOR TO KNOW THERE IS A PROBLEM. IF THE SWITCH WERE TO BREAK DURING VEHICLE OPERATION, WHO KNOWS WHAT THE OUTCOME WOULD BE. *JB

DAIMLER CHRYSLER SAFETY RECALL ON 2002-2003 LOWER BALL JOINT. THE DEALER HAS NOT YET CALL ME OR MY WIFE IN TO HAVE THE VEHICLE CHECKED OUT. IT HAS BEEN OVER 3 MONTHS!!*AK

PLASTIC DUST SHIELD ON SHIFTER ASSEMBLY BROKE OFF IN COLD WEATHER. SHOP ESTIMATE OF NEARLY $400 TO REPLACE ENTIRE SHIFT ASSEMBLY SINCE PLASTIC PIECE CANNOT BE FIXED ON ITS OWN.

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE DRIVER AND PASSENGER SIDE SEAT BELTS WERE CUT CLOSE TO THE RETRACTOR. THE DEALER REPLACED BOTH FRONT SEAT BELTS. THE CAUSE OF THE FAILURES WAS UNKNOWN. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 28,373. UPDATED 01/09/08. *LJ UPDATED 12/12/07 *TR

MY JEEP LIBERTY 2002 WAS RECALLED FOR "REPLACEMENT OF POSSIBLE BALL JOINT CORROSION". I CALLED THE DEALERSHIP DON WHITE'S TIMONIUM JEEP DEALER, AND WAS ADVISED THAT THE DEALERSHIP RECEIVES ONLY 3 SETS FROM JEEP PER WEEK AND I WOULD THEREFORE BE WAITING FOR APPROXIMATELY 6 MONTHS FOR THE REPLACEMENT. I FELT THIS WAS NOT TIMELY. I CALLED THE DAIMLER CHRYSLER QUESTION LINE AND WAS TOLD THE SAME INFO. I DO NOT THINK ANY RECALL FOR SAFETY ISSUES SHOULD WAIT FOR MONTHS TO REPAIR. SURELY BALL JOINTS CAN BE ACQUIRED FORM ANOTHER SOURCE? *NM

TL* - THE CONTACT RECEIVED RECALL 06V288000 . CONCERNING LOWER BALL JOINT. THE CONTACT CALLED A DEALERSHIP IN HIS AREA AND THEY STATED THAT IT COULD TAKE 30-40 WEEKS FOR THEM TO SET UP SERVICE. THE NAME OF THE DEALERSHIP WAS DEERWOOD CHRYSLER JEEP IN KINGWOOD, TX. *AK UPDATED 1/19/2007 - THE CONSUMER WAS TOLD THAT THE DEALER IS ONLY RECEIVING 3 BALL JOINTS PER WEEK FROM THE MANUFACTURER. THE CURRENT WAITING LIST IS 130 PEOPLE. *NM

OREGON POLICE TRAFFIC CRASH REPORT. JEEP LIBERTY. DRIVER SWERVED TO THE RIGHT TO AVOID HITTING AN ANIMAL IN THE ROAD VEHICLE RAN ON THE SHOULDER FLIPPED OVER AND CAME TO REST AGAINST A UTILITY POLE. *MC THE AIR BAGS DID NOT DEPLOY. *TR

1/24/04 - BROUGHT JEEP LIBERTY IN FOR RECALL ON LOWER BALL JOINT - "BALL JOINTS REPLACED" PER JEEP DEALERSHIP. 3/25/2006 - WHILE PULLING OUT OF PARKING SPOT, THE LEFT FRONT TIRE BROKE OFF OF THE AXLE DUE TO CORROSION OF THE UPPER BALL JOINT. BREAKING TOP OF TIRE FROM AXLE. 9/27/2006 - RECEIVED A NEW RECALL NOTICE FOR THE LOWER BALL JOINT FROM THE DEALERSHIP. DEALERSHIP CLAIMED THAT LOWER BALL JOINT WAS ON BACK ORDER AND UNAVAILABLE. DEALER TOLD ME TO CALL BACK IN 90 DAYS. CALLED OTHER DEALERSHIP AND SCHEDULED RECALL REPAIR. 10/14/2006 - TOOK DAY OFF OF WORK, BROUGHT CAR IN TO SECOND DEALERSHIP FOR RECALL. I WAS TOLD THAT THEY DID NOT HAVE THE BALL BEARINGS AND WAS TOLD THAT THEY COULD PUT ME ON A WAITING LIST FOR THE BALL BEARINGS. 12/25/2006 - WIFE PULLED OUT OF PARKING SPACE. LEFT FRONT TIRE POPPED OUT, APPEARS THAT RECALLED LOWER BALL BEARING BROKE. SEPARATING BOTTOM OF TIRE FROM AXLE. CAR IS CURRENTLY AT STADIUM AUTOMALL DEALERSHIP, RUTHERFORD NJ , WHERE CAR WAS ORIGINALLY PURCHASED, WAITING TO BE REPAIRED. HAVE HAD PROBLEMS AT THIS DEALERSHIP IN THE PAST. HAVE HAD "OIL CHANGES, TUNE UPS, ETC" TO LATER FIND THAT THE DEALERSHIP NEVER REPLACED THE LUBE EXPRESS OIL FILTER THAT WAS DATED AND INSTALLED PREVIOUSLY. *JB

TL* - THE CONTACT STATED THAT THE LEFT FRONT TIRE CAME OFF. THE DRIVER WAS PULLING OUT OF A PARKING SPACE AT APPROXIMATELY 1-2 MPH. THE MILEAGE ON THE VEHICLE AT THE TIME OF FAILURE WAS 54000. THERE WERE NO WARNING SIGNS. THE DRIVER STATED THAT THE VEHICLE FELT FUNNY. THE VEHICLE WAS INVOLVED IN A RECALL FOR THE SAME FAILURE IN 2003. THE LOWER BALL JOINT WAS REPLACED JANUARY 24, 2004. THE CONTACT RECEIVED A ANOTHER RECALL NOTICE 06V288000 RECENTLY. HE CALLED THE DEALER, AND WAS TOLD THERE WERE A LIMITED AMOUNT OF PARTS AVAILABLE. THE CONTACT WAS TOLD TO CALL BACK IN THREE MONTHS. THE VEHICLE HAD TO BE TOWED AWAY. THERE WERE NO INJURIES. *AK

THANKS GOD THERE WAS NO CRASH OR DAMAGE YET. I'VE FOUND OUT THAT IT IS RECOMMENDED TO FULFILL SAFETY RECALL FOR MY JEEP LIBERTY. I CALLED MOSCOW DEALER "MUSA-MOTORS" (WWW.MUSA-MOTORS.RU) AND THEY SAY THAT "THEY DO NOT DO RECALLS ON HOLIDAYS" THEY ONLY DO THE WORK, WHICH WILL COST ME MONEY. IT IS NOT GOOD BECAUSE F23 RECALL - IS LOWER BALL JOINTS REPLACEMENT THAT MEANS SAFETY. AND IF SOMETHING HAPPENS TO ME OR MY FAMILY YOU'LL BE IN CHARGE OF. THAT'S WHY, I'M ASKING TO STOP MUSA-MOTOR'S DEALING LICENSE AS A JEEP DEALER. *NM

TL*- THE CONTACT HAS A JEEP LIBERTY THAT IS INVOLVED IN THE BALL JOINT RECALL. THE CONTACT HAS CONTACTED THE DEALERSHIP IN HER AREA AND THEY STATED THAT IT CAN TAKE 4-12 WEEKS IN ORDER FOR THEM TO SET UP SERVICE.

TL* - THE CONTACT RECEIVED A RECALL LETTER. THE CONTACT CALLED THE DEALERSHIP REGARDING THE BALL JOINT RECALL. SHE WAS TOLD THE PART IS NOT IN STOCK AND WILL TAKE UP TO 5 WEEKS FOR THEM TO RECEIVE IT. THIS IS UNACCEPTABLE TO CONTACT.

NHTSA CAMPAIGN NUMBER 06V28800- 2002-2006 JEEP LIBERTY - SUSPENSION BALL JOINTS. DEALER AND CHRYSLER DO NOT HAVE THE PARTS OR KNOW WHEN THE PARTS WILL BE AVAILABLE TO COMPLETE THE RECALL REPAIRS FOR OUR VEHICLE. DANGEROUS DRIVING THE VEHICLE WITH FAULTY BALL JOINTS - STEERING LOOSE. THIS SITUATION HAS BEEN GOING ON FOR OVER A MONTH. TRYING TO HAVE THE RECALL PERFORMED WITH NO INDICATION AS TO WHEN IT WILL BE FINALLY FIXED. *NM

RECEIVED A SAFETY RECALL NOTICE FOR THE JEEP LIBERTY DEALING WITH THE FRONT SUSPENSION LOWER BALL JOINTS OVER 3 MONTHS AGO AND STILL CAN'T GET IT FIXED BECAUSE THE DEALER ISN'T GETTING PARTS OUT FAST ENOUGH. *NM

TL*- THE CONTACT STATED DAIMLER CHRYSLER ,ALTHOUGH THE CONTACT IS IN COLORADO HE TOOK A TRIP TO MEXICO AND HAD TO LEAVE THE VEHICLE THERE BECAUSE THE BALL JOINTS HAVE CORRODED AND THE CAR IS NOT FIT TO DRIVE. THE CONTACT CALLED A DRAWLER IN MEXICO AND THEY WON'T FIX IT UNDER THE RECALL . HE CURRENTLY HAS A SECOND RECALL, SAFETY RECALL F23-LOWER BALL JOINTS. BALL

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY SPORT. THE DEALER RECEIVED RECALL 03V460000 REGARDING LOWER BALL JOINTS. THE DEALER INFORMED THE CONTACT THAT IT WOULD TAKE THREE TO FOUR WEEKS TO REPAIR THE LOWER BALL JOINTS. THE DEALER STATED THAT THE CONTACT IS NUMBER 171 ON THE LIST. THE DEALER WAS WILLING TO INSPECT THE VEHICL. HOWEVER, IT WILL TAKE 40 WEEKS TO RECEIVE THE PARTS TO REPAIR IT. THE CURRENT AND FAILURE MILEAGE WERE 63,000. *AK

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE'S LOWER BALL JOINTS WERE REPAIRED ON JANUARY 27, 2006. SHE LATER DISCOVERED ONLINE THAT THERE WAS A SAFETY RECALL ON THE LOWER BALL JOINTS AND HER VIN WAS INCLUDED. SHE FILED A REIMBURSEMENT CLAIM WITH DAIMLER CHRYSLER ON DECEMBER 15, 2006 AND SENT ALL OF THE REQUESTED FORMS AND INFORMATION. THE CONTACT HAS NOT BEEN REIMBURSED. THE CURRENT MILEAGE IS 139,000 AND FAILURE MILEAGE WAS 99,479.

SAFETY RECALL F23 - LOWER BALL JOINTS ON MY 2002 MODEL YEAR JEEP LIBERTY. I CONTACTED THE DEALERSHIP IN ALEXANDRIA TO PERFORM THIS RECALL AND WAS INFORMED IT WILL TAKE 6 WEEKS TO GET THE REPLACEMENT PARTS. I BELIEVE THIS IS NOT A REASONABLE TIME FOR ME TO USE MY VEHICLE WHEN THERE MAY BE A CHANCE OF AN ACCIDENT DUE TO BAD BALL JOINTS. *NM

DT*: THE CONTACT STATED WHILE DRIVING 25 MPH ON A COUNTRY ROAD, THERE WAS A LOSS OF VEHICLE CONTROL, AND THE FRONT END STRUCK A NEARBY TREE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE SUSTAINED MINOR DAMAGE TO THE FRONT RIGHT SIDE FENDER. THE POLICE WERE NOT ALERTED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS NOT ALERTED.

DT*: THE CONTACT STATED ALTHOUGH THERE WERE NO ONGOING PROBLEMS WITH THE FRONT SUSPENSION, THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS NOT ALERTED. UPDATED 01/10/07. *JB

DT*: THE CONTACT STATED ALTHOUGH THERE WERE NO ONGOING PROBLEMS WITH THE FRONT SUSPENSION, THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.

TL* - THE CONTACT RECEIVED A RECALL NOTICE 06V288000 FOR A 2002 JEEP LIBERTY. THE VEHICLE HAS 61,000 MILES ON IT. SHE CALLED THE DEALER AND HER NAME WAS PUT ON A WAITING LIST FOR THE RECALL REPAIRS. SHE IS NUMBER 31 ON THE LIST. THE CONTACT IS NOT CURRENTLY EXPERIENCING ANY PROBLEMS WITH THE VEHICLE.

MY COMPLAINT IS NOT IN REGARD TO ANY TYPE OF INCIDENT, CRASH OR INJURY. IT IS IN REGARD TO A SAFETY RECALL I RECEIVED BY MAIL FOR JEEP LIBERTY ON 12/06/06, OVER 4 MONTHS AGO. IT WAS SAFETY RECALL F23 CONCERNING LOWER BALL JOINTS FROM DAIMLER CHRYSLER, STATING THE FRONT LOWER BALL JOINTS COULD CORRODE & SEPARATE DUE TO WATER, CAUSING THE VEHICLE TO LOSE CONTROL OF STEERING, AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING. WELL ANYWAY, THEY WERE TO REPLACE IT, AND I CALLED THE SAME DAY I GOT THE NOTICE AND WAS PUT ON A WAITING LIST TO GET THIS FIXED DUE TO BACKORDER OF PARTS. I STILL HAVE NOT HEARD ANYTHING ,AND I BELIEVE THIS WAS MY 4TH TIME CONTACTING SOMEONE ABOUT THIS ISSUE. I HAVE SUBMITTED 2 COMPLAINTS ALREADY TO THE ADMINISTRATOR OF NATIONAL HIGHWAY TRAFFIC SAFETY, AND NOW THIS IS WHAT I WAS E-MAILED BACK AND TOLD TO DO . MY BIGGEST CONCERN WAS THE SAFETY OF MY CHILDREN AND MY FAMILY. WE DRIVE THIS VEHICLE ON A DAILY BASIS, AND I NOT ONLY THINK IT WAS UNFAIR TO US TO BE ENDANGERING OUR LIVES, BUT ALSO THE LIVES OF MANY OTHER DRIVERS IF MY VEHICLE WAS TO LOSE CONTROL. I FEEL THAT I SHOULD BE SUPPLIED WITH A RENTAL CAR VIA THEIR EXPENSE UNTIL THEY CAN FIX THIS PROBLEM. I THINK 4 MONTHS HAS BEEN VERY ADEQUATE TIME, AND THEY SHOULD HAVE HAD IT RESOLVED BY NOW. RECENTLY, WE TOOK A ROAD TRIP AND HAD TO RENT A CAR BECAUSE WE WERE TOO SCARED TO DRIVE THIS FAR THROUGH MOUNTAINS, ETC. HAVE TO WORRY ABOUT A BALL JOINT BLOWING OUT! THIS IS RIDICULOUS & NEEDS TO BE GIVEN PRIORITY ATTENTION!! AREN'T YOU GUYS SUPPOSED TO WANT TO KEEP OUR ROADS SAFE? PLEASE GET BACK TO ME AS SOON AS POSSIBLE. THANKS. *AK

DT*: THE CONTACT STATED THERE HAD BEEN A DELAY IN SERVICING THE RECALL #F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINTS, DUE TO DELAYS IN RECEIVING THE REPLACEMENT PARTS. IT HAD BEEN OVER 8 WEEKS SINCE RECEIVING THE RECALL NOTICE. THE MANUFACTURER HAD NOT BEEN NOTIFIED.

DT*: THE CONTACT STATED ALTHOUGH THERE WERE NO PREVIOUS PROBLEMS WITH THE FRONT SUSPENSION, THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS NOT ALERTED.

CONSTANT POWER TRAIN PROBLEMS WITH VEHICLE. *TR [E-MAIL 1-18-08] IT IS NOT A POWERTRAIN PROBLEM. IT IS REALLY AN ENGINE SLUDGING PROBLEM. I HAVE RESEARCHED THIS PROBLEM AND HAVE FOUND OUT THIS IS A COMMON PROBLEM FOR CHRYSLER PRODUCTS SUCH AS THE INTREPID AND DURANGO. IT IS NOW STARTING TO SHOW UP ON VEHICLES LIKE MINES, WHICH IS A JEEP LIBERTY. MY VEHICLE'S CHECK ENGINE LIGHT CAME ON DECEMBER 21, 2007 AND IT HAS BEEN AT THE DEALERSHIP FOR REPAIRS EVERY SINCE. I WAS INFORMED IT IS AWAITING A CAMSHAFT THAT IS ON A NATIONWIDE BACKORDER WITH NO ETA. IN MY OPINION, IT IS OBVIOUS OTHER VEHICLES ARE EXPERIENCING SIMILAR PROBLEMS THROUGHOUT THE COUNTRY. THE DEALER REFUSE TO REPLACE THE ENGINE BECAUSE I WAS UNABLE TO PRODUCE ALL OF MY RECEIPTS FOR OIL CHANGES. THE VEHICLE CURRENTLY HAS 61,000 MILES AND I WAS ABLE TO COME UP WITH RECEIPTS FROM 38,000 UP UNTIL THE CURRENT MILEAGE. THIS VEHICLE HAS HAD NUMEROUS PROBLEMS SUCH AS OVERHEATING AND CYLINDER HEAD REPLACEMENT ON NUMEROUS OCCASIONS, 49,622, 51,621, 51,793, 55,182, 57,269 AND FINALLY 61,211, ALL DUE TO ENGINE SLUDGING. I WAS TOLD ALL THE PROBLEMS WERE DUE TO IMPROPER OIL CHANGES AND/OR CHEEP GASOLINE; HOWEVER, I HAVE CHANGED THE OIL IN ACCORDANCE WITH THE MANUFACTURER'S SUGGESTED INTERVALS AND HAVE ALWAYS USED GASOLINE FROM DISTRIBUTORS SUCH AS AMOCO, EXXON AND VALERO. I SUSPECT THIS IN ANOTHER DEFECTIVE CHRYSLER PRODUCT THAT WILL COST THE MANUFACTURER MILLIONS IF THEY DID THE RIGHT THING. WHY IS THERE A SHORTAGE OF CAMSHAFTS FOR THIS VEHICLE? WHY IS THIS PART IN HIGH DEMAND? HOPEFULLY YOUR INVESTIGATION WILL REVEAL WHAT IS TRULY GOING ON. CHRYSLER IS TRYING TO MAKE IT LOOK LIKE IT IS THE OWNERS WHO ARE AT FAULT BUT IN REALITY, ITS ANOTHER DEFECTIVE PRODUCT THEY HAVE PUT ON THE MARKET. THANKS FOR YOUR RESPONSE AND YOUR COOPERATION IN THIS MATTER IS GREATLY APPRECIATED.

DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, A NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED WHILE DRIVING 10 MPH, THE FRONT LEFT LOWER BALL JOINT FRACTURED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

I RECEIVED THE SAFETY RECALL F23 09/27/06. I SCHEDULED AN APPOINTMENT TO HAVE THE LOWER BALL JOINT REPLACE THE FIRST WEEK IN OCTOBER. WHEN I ARRIVED AT THE DEALER I WAS TOLD THAT THE PARTS WERE BACK ORDERED AND I WOULD HAVE TO COME BACK. I WAS TOLD ON 11/10/06 IT WOULD BE ANOTHER WEEK TO 10 DAYS AND CALLED AGAIN ON 12/01/06 AND WAS TOLD THAT DAIMLERCHRYSLER WAS ONLY RELEASING 3 PARTS AT A TIME TO THEM. I HAVE AN INFANT AND CAN NOT BELIEVE THAT DAIMLERCHRYSLER ISSUED A RECALL SAYING WE COULD LOSE STEERING CONTROL WITH NO WARNING AND THEY ARE NOT SUPPLYING THE PARTS TO FIX IT QUICKLY. *NM

I HAVE RECEIVED A SAFETY RECALL NOTICE (F23) FOR THE LOWER BALL JOINTS ON MY 2002 JEEP LIBERTY. I HAVE CONTACTED THE RUSSELLVILLE,ARKANSAS (I AM ATTENDING SCHOOL AND WORKING THERE) LOCATION SEVERAL TIMES. EACH TIME I HAVE CALLED THEY HAVE TOLD ME PARTS ARE ON BACKORDER AND TO CALL BACK. I AM CONCERNED BECAUSE THIS WAS A BACKORDER AND THE PROBLEM SHOULD BE ABLE TO BE FIXED IN A TIMELY MANNER. *NM

DT*: THE CONTACT STATED WHEN THE REAR PASSENGER SEAT WAS LOWERED, THERE WAS AN AUDIBLE POPPING NOISE. WHEN THE SEAT WAS RAISED BACK UP, THE HOUSING TO THE SEAT BELT BUCKLE ASSEMBLY WAS FOUND TO HAVE FRACTURED AWAY FROM THE ASSEMBLY AND LANDED ON THE FLOORBOARD OF THE VEHICLE. THERE WAS ALSO DISCOLORATION IN THE FRACTURED AREA OF THE BUCKLE ASSEMBLY. A SERVICE DEALER WAS CONTACTED, WHO STATED THAT THEY DID NOT HAVE AUTHORITY TO REPLACE THE PART FREE OF CHARGE. THE MANUFACTURER WAS ALSO NOTIFIED, WHO PROVIDED THE SAME RESPONSE.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A POPPING NOISE COMING FROM THE FRONT SUSPENSION. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.

I RECEIVED A SAFETY RECALL F23 FROM DAIMLER CHRYSLER STATING THAT THERE WAS A PROBLEM WITH THE LOWER BALL JOINTS ON MY 2002 JEEP LIBERTY. MY WIFE CALLED AND HAD THE PART ORDERED FROM A LOCAL DEALER. IT WAS ORDERED ON 11-16-6 AT 430PM. I WAS DRIVING TO WORK ON 12-1-06, IN MY 2002 JEEP LIBERTY, AND LOST CONTROL OF THE JEEP WHILE HEADING SOUTHBOUND ON HWY 43 (IN WISCONSIN). AS I LOST CONTROL OF THE VEHICLE, I ATTEMPTED TO CORRECT THE WHEEL DIRECTION, BUT HAD NO SUCCESS. THE JEEP WAS OUT OF CONTROL. THE JEEP WENT PERPENDICULAR WITH THE LANES AND ENDED UP FLIPPING OVER. I WAS THE RESTRAINED DRIVER WHILE THE JEEP FLIPPED ONE COMPLETE ROLL AND CAME TO A STOP IN THE DITCH. I WAS ALERT ENOUGH TO CALL 911, AND WAS PICKED UP BY PARAMEDICS AND TAKEN TO SAINT NICHOLAS HOSPITAL IN SHEBOYGAN, WI. AFTER BEING DISCHARGED FROM THE EMERGENCY ROOM, I CALLED THE GARAGE AT WHICH MY JEEP WAS TOWED. THEY INFORMED ME THAT MY JEEP "HAS BEEN TOTALED". I WOULD LIKE THIS COMPLAINT TO GO ON FILE AND WOULD LIKE TO KNOW HOW THIS PROBLEM WILL BE RECTIFIED. I AM STILL AWAITING A CALL FROM THE DEALERSHIP TO INFORM ME THAT MY PART HAS COME IN, BUT I NO LONGER AM ABLE TO DRIVE THIS VEHICLE. PLEASE ADVISE ME AS TO MY NEXT STEP. I AM EXPECTING A CALL FROM MY STATE FARM AGENT ON MONDAY AND WILL UPDATE THEM TO THIS MATTER. MY INJURIES WERE MINOR, BUT I AM NOW SHORT A VEHICLE. I WOULD LIKE TO KNOW HOW JEEP WILL BE HANDLING THIS SITUATION AND HOW I SHOULD BE HANDLING THIS. PLEASE CALL OR EMAIL ME WITH INFORMATION. THANKS, LARRY THOMAS. *NM

TL* - THE CONTACT STATED THAT SHE DIDN'T GET FULLY REIMBURSED FOR THE REPAIR DONE ON 02 JEEP LIBERTY REGARDING RECALL 03V460000 FOR LOWER BALL JOINT. SHE STATED THAT THEY ONLY COVERED THE PARTS AND NOT THE LABOR. SHE RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THE REASON WHY THEY DIDN'T COVER THE LABOR WAS BECAUSE THE RECEIPT FOR THE LABOR DIDN'T HAVE A HEADING. *AK

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. HE STATED THAT HE RECEIVED A RECALL NOTICE (NHTSA CAMPAIGN # 03V460000) FOR THE LOWER BALL JOINTS IN DECEMBER OF 2006. HE SPOKE TO THE DEALER IN FEBRUARY OF 2007 AND THEY STATED IT WOULD TAKE APPROXIMATELY TWO MONTHS BEFORE THEY WOULD RECEIVE THE PART. AS OF AUGUST 3, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE. THE CURRENT MILEAGE WAS 63,000. THERE HAD BEEN NO FAILURE TO DATE. UPDATED 12-12-07. *KB UPDATED *JB

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE FRONT LOWER BALL JOINTS (NHTSA CAMPAIGN #06V288000). SHE ATTEMPTED TO MAKE AN APPOINTMENT WITH THE DEALER HOWEVER; THEY STATED THAT THE PART WAS UNAVAILABLE. THEY DID NOT KNOW WHEN THEY WOULD RECEIVE THE PART. AS OF AUGUST 6, 2007, THE DEALER HAS NOT REPAIRED THE VEHICLE AND THE WAIT TIME HAS BEEN APPROXIMATELY SEVEN MONTHS. THERE HAD BEEN FO FAILURE TO DATE. THE CURRENT MILEAGE WAS 111,000.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER WAS RECEIVED 6 WEEKS AGO. THE CONTACT ATTEMPTED TO SCHEDULE AN APPOINTMENT FOR THE REPLACEMENT, BUT WAS TOLD THERE WAS A LONG WAIT, DUE TO THE BACK ORDERED PARTS. ALSO, WHILE DRIVING 5 MPH, THE CONTACT TURNED TO AVOID TRAFFIC BECAUSE THE FRONT LEFT WHEEL FELL AWAY AND TWISTED INTO THE FENDER WELL. THE SERVICE DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED IT WOULD BE ABOUT TWO MONTHS FOR PARTS AND THE MANUFACTURER CONFIRMED THE PARTS WERE ON BACK ORDER. UPDATED 12/15/2006 - *NM

DT*: THE CONTACT STATED WHEN NHTSA RECALL LETTER # F23 WAS RECEIVED FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, THE SERVICE DEALER WAS CALLED TO SET AN APPOINTMENT. THE SERVICE DEALER INFORMED THE CONTACT, IT WOULD BE 5-6 MONTHS BEFORE THE VEHICLE COULD BE REPAIRED, DUE TO PARTS ON BACK ORDER. THE MANUFACTURER WAS NOT ALERTED.

ON 11/29/06 I HAD REPAIR ON MY 2002 JEEP LIBERTY V6 SPORT 3.7L FOR BALL JOINT R&R FRONT SUSPENSION LOWER BALL JOINT BOTH SIDES. I THEN RECEIVED A RECALL LETTER IN THE MAIL IN 7/07 REGARDING FRONT SUSPENSION LOWER BALL JOINTS. THE LETTER STATED THAT DAIMLERCRYSLER WILL REPAIR VEHICLE FREE OF CHARGE. THE REPAIRS WERE ALREADY DONE 11/06 AND I TOLD THEM THIS (SENT RECEIPTS AS WELL TO REIMBURSEMENT DEPARTMENT IN TN). THIS WAS SENT X 2 (8/07 & 10/07) AND I STILL HAVE NOT HEARD FROM ANYONE. IT'S BEEN ALMOST 4 MONTHS! *TR

DT*: THE CONTACT STATED ALTHOUGH THERE WERE NO ONGOING PROBLEMS WITH THE FRONT SUSPENSION, THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.