2002 Jeep Liberty Complaint Log

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 1/10/2007 - *NM

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL #06V288000 ON THE VEHICLE REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD TRIED TO SCHEDULE AN APPOINTMENT, BUT THE DEALER REFUSED TO SCHEDULE A DATE UNTIL THE REPLACEMENT PARTS WERE AVAILABLE, AND RECOMMENDED THE CONTACT TO CALL EVERY DAY TO CHECK FOR UPDATES ON THE PARTS. THE CONTACT EXPRESSED CONCERN THAT IT WAS A MAJOR INCONVENIENCE FOR A PERSON WHO HAD A DAILY JOB, TO CONTACT THE DEALER EVERYDAY FOR UPDATES.

TL* - THE CONTACT RECEIVED RECALL 06V288000 ON 2002 JEEP LIBERTY WITH AN ODOMETER READING OF 95000 MILES. THE CONTACT STATED THAT SHE WAS DRIVING UNDER DRY WEATHER CONDITIONS AT 30 MPH WHEN NOTICED THAT THE VEHICLE BECAME HARD TO STEER AND BEGAN TO SHAKE. SHE THEN PULLED OVER AND TURNED THE VEHICLE'S POWER OFF. WHEN SHE SUBSEQUENTLY TRIED TO RESTART THE VEHICLE THE ENGINE SEIZED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, AND THEY TOLD HER THAT SHE NEEDED A NEW ENGINE. THE CONTACT EXPLAINED THAT SHE NEEDED THE RECALL WORK DONE, BUT THEY WOULD NOT DO RECALL REPAIRS BECAUSE OF THE ENGINE FAILURE. THE CONTACT BELIEVED THAT THE BALL JOINT FAILURE CAUSED THE ENGINE FAILURE. *AK

DT*: THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS ON NORMAL ROAD CONDITIONS, THE VEHICLE DROVE ROUGH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F23 WAS RECEIVED REGARDING THE LOWER BALL JOINTS. THE DEALER WAS CONTACTED, WHO STATED THAT THEY ONLY RECEIVE 3 REPLACEMENT BALL JOINTS A MONTH. THEREFORE THE CONTACT WAS PLACED ON A WAITING LIST OF OVER 100 CONSUMERS. THE MANUFACTURER WAS ALSO CONTACTED, WHO CONFIRMED THAT THERE WAS A BACK ORDER FOR REPLACEMENT PARTS. THE CONTACT EXPRESSED CONCERNED THAT THE BALL JOINT SEPARATION COULD RESULT IN A LOSS OF STEERING CONTROL AND CAUSE A CRASH WITHOUT WARNING. *NM

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE VEHICLE PULLED TO THE RIGHT. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 12/28/2006 - THE FAULTY LOWER BALL JOINT CAUSES THE VEHICLE TO PULL TO THE RIGHT WHILE DRIVING. THE CONSUMER STATED THAT THIS CAUSES THE DRIVER OF THE VEHICLE TO BECOME TIRED AFTER 20 MINS OF DRIVING. *NM

DAIMLER CHYRSLER RECALL F23. I RECEIVED THE RECALL LETTER FOR MY JEEP LIBERTY AROUND 11/10/06 AND CALLED THE DEALER TO SCHEDULE THE APPT. TO CORRECT THE PROBLEM APPROXIMATELY 11/20/06. I WAS TOLD AT THAT TIME THAT THERE WERE 30 PEOPLE IN FRONT OF ME AND THAT MY NAME WOULD BE PUT ON A LIST. I CALLED DECEMBER 18TH AND WAS TOLD THEY WERE WORKING THROUGH THE LIST AND IT WOULDN'T BE MUCH LONGER. I CALLED 01/25/07 (OVER 2 MONTHS LATER AND GOT THE SAME STORY). I QUESTIONED THE SERVICE MANAGER ABOUT THE DELAY AND HE STATED THAT JEEP WOULD ONLY GIVE THEM PARTS TO COMPLETE 3 VEHICLES A WEEK AND THAT I HAD 20 PEOPLE IN FRONT OF ME ON THE LIST. I ASKED HIM IF THEY HAD ONLY COMPLETE 10 VEHICLES SINCE 11/20/06 AND HE SAID YES. I AM CONCERNED BECAUSE THE RECALL LETTER SAYS STEERING CAN BE LOST WITHOUT WARNING AND BASED ON JEEP'S CURRENT PROGRESS IT MAY BE 4 OR 5 MORE MONTHS BEFORE THIS WORK IS COMPLETE. I DO NOT BELIEVE THIS RECALL IS BEING HANDLED IN A REASONABLE MANNER AND TIME FRAME. *JB

DT*: THE CONTACT STATED HAVING PROBLEMS WITH THE BRAKES. THE PROBLEM STARTED AFTER THE VEHICLE WAS REPAIRED AT THE DEALERSHIP, FOR A NHTSA RECALL, # 06V288000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. WHILE DRIVING 10 MPH ON NORMAL ROAD CONDITIONS, THE BRAKES DID NOT RESPOND, NO MATTER HOW FAR THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL WENT ALL WAY DOWN TO THE FLOOR AND PULLED THE VEHICLE TO THE RIGHT. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS NOT TAKEN TO A DEALERSHIP. THE DEALERSHIP WAS CONTACTED, AND WOULD NOT OFFER A REPAIR WITHOUT CHARGES. *AK

DT*: THE CONTACT STATED THERE WAS NO PROBLEM WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON A CITY STREET, THE ENGINE STALLED, AND ALL FOUR DOORS LOCKED AND UNLOCKED WITHOUT WARNING. AFTERWARDS, THE ENGINE RESTARTED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE WHEEL AND SPEED SENSOR OF THE BRAKES NEEDED TO BE REPLACED. AFTERWARD, THE PROBLEMS PERSISTED. THE VEHICLE WAS TAKEN TO A DEALER FOR FURTHER INSPECTION WHO DETERMINED THERE WAS A RAINWATER LEAK ALONG THE DRIVER SIDE DOOR AND THE REAR HATCH THAT CORRODED THE ELECTRICAL WIRING HARNESS. THE WIRING HARNESS WAS REPLACED AS WELL AS A NEW REAR HATCH SEAL TO PREVENT FURTHER LEAKING. THE MANUFACTURER WAS ALERTED. *AK

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A PRONOUNCED VIBRATION WITHIN THE FRONT SUSPENSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE FRONT LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED RECALL # F23 WAS RECEIVED FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, THE CONTACT CALLED TO SCHEDULE THE RECALL REPAIR WITH THE SERVICE DEALER. WHEN THE VEHICLE WAS TAKEN IN FOR THE SCHEDULED SERVICE, THE DEALER INFORMED THE CONTACT, THE PARTS WERE NOT AVAILABLE. WHEN THE CONTACT RETURNED THE FOLLOWING WEEK AS REQUESTED, THE PARTS WERE STILL NOT AVAILABLE AND NO DATE COULD BE PROVIDED. THE MANUFACTURER WAS NOTIFIED. UPDATED 12/05/06. *JB

DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL # 03V460000, WHICH PERTAINS TO THE LOWER BALL JOINT, WAS RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE SERVICE MANAGER INFORMED THE CONTACT THAT THERE WAS A SHORTAGE IN PARTS. THE CONTACT THEN NOTIFIED THE MANUFACTURER, WHO GAVE THE SAME RESPONSE.

DT*: THE CONTACT STATED WHILE DRIVING 45 MPH ON NORMAL ROAD CONDITIONS THE VEHICLE PULLED HARD TO THE RIGHT. PRIOR THE INCIDENT THE VEHICLE WAS SUBJECT TO RECALL #03V460000 WHERE THE SUSPENSION CONTROL ARM WAS REPLACED. THE CONTACT ASKED THE DEALERSHIP IF THE ALIGNMENT WAS INCLUDED IN THE RECALL AND THEY INDICATED THAT ALIGNMENT WAS PART OF THE VEHICLE'S NORMAL MAINTENANCE. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THE DEALERSHIP STATEMENT. THE CONTACT WAS CONCERN BECAUSE THE MISALIGNMENT CREATED BY THE SUSPENSION REPAIRS COULD BE THE CAUSE OF A FATAL ACCIDENT.

DRIVERS SEAT BELT BUCKLE (FEMALE END) RELEASE REMAINS RETRACTED AFTER RELEASE OF THE MALE END. THE BUTTON EITHER MUST BE PRIED BACK UP TO LATCH THE SEAT BELT, OR, AFTER NUMEROUS TRIES, THE SEAT BELT BUCKLE FEMALE END WILL SECURE IN THE MALE END. DCC HAS REFUSED TO CORRECT THE DEFECT, AS THE VEHICLE IS OUT OF WARRANTY. *JB

DT*: THE CONTACT STATED THE MANUFACTURER WAS NOT PROVIDING THE RECALL PARTS NEEDED FAST ENOUGH FOR RECALL # F23, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE CONTACT TRIED TO SCHEDULE THE RECALL SERVICE IN EARLY OCTOBER OF 2006. THE VEHICLE WAS PLACED ON A WAITING LIST FOR THE BACKORDERED PARTS. THE MANUFACTURER WAS NOT CONTACTED. UPDATED 12/1/20006 - *NM

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED THERE WAS A RECALL ON THE LOWER SUSPENSION BALL JOINT CONTROL ARM #06V288000. THE RECALL REPAIR WAS NOT PERFORMED IN A TIMELY MANNER. BOTH THE SERVICE DEALER AND MANUFACTURER DETERMINED IT WOULD TAKE 18 WEEKS TO PERFORM THE REMEDY REPAIR. WHEN THE CONTACT WAS INFORMED OF THE WAIT TIME FOR REPAIRS AFTER WAITING TWO MONTHS. THE CONTACT EXPRESSED THAT IT IS NOT THEIR INTENTION TO BE JUMPED AHEAD IN LINE BUT THE MANUFACTURER NEEDS TO BE ACCOUNTABLE FOR THEIR RECALL.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL #06V288000 ON THE VEHICLE REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD TRIED TO SCHEDULE AN APPOINTMENT ON THREE OCCASIONS, BUT THE DEALER REFUSED TO SCHEDULE A DATE UNTIL THE REPLACEMENT PARTS WERE AVAILABLE, AND RECOMMENDED THE CONTACT TO CALL EVERY DAY TO CHECK FOR UPDATES ON THE PARTS. THE CONTACT EXPRESSED CONCERN THAT IT WAS A MAJOR INCONVENIENCE FOR A PERSON WHO HAD A DAILY JOB, TO CONTACT THE DEALER EVERYDAY FOR UPDATES.

A VEHICLE RECALL WAS ISSUED ON MY 2002 JEEP LIBERTY. THERE HAS BEEN NO FAILURE, ACCIDENT OR INJURY AS OF THE DATE OF THIS COMPLAINT. THE RECALL IS TITLED SAFETY RECALL F-23--LOWER BALL JOINTS. I FIRST RECEIVED NOTICE OF THE RECALL SOME TIME IN SEPTEMBER OF 2006. I MADE AN APPOINTMENT WITH MY DEALER AND TOOK THE VEHICLE IN. THE DEALER INDICATED THEY WERE HAVING PROBLEMS GETTING THE BALL JOINT PARTS FROM CHRYSLER. CHRYSLER WAS NOT RELEASING ENOUGH PARTS. I HAVE CALLED SEVERAL TIMES SINCE THEN WITH THE SAME RESPONSE. THIS PAST WEEK, I WENT IN TO THE DEALER AND INQUIRED AGAIN. THE DEALER INFORMED ME THAT HE HAD A STACK OF OTHER CUSTOMERS AS WELL (HE SHOWED ME THE STACK OF WORK ORDERS). HE INDICATED HE HAS CALLED CHRYSLER TO COMPLAIN ABOUT THE LACK OF PARTS. CHRYSLER KEEPS PROVIDING THE SAME SONG AND DANCE, NAMELY THAT THE PARTS WILL BE SHIPPED. WHEN HE ASKED WHAT HE IS SUPPOSED TO TELL HIS CUSTOMERS, THE DEALER WAS GIVEN THE BLUNT REPLY, "TELL THEM THE PARTS WILL BE SHIPPED." NO DATE WAS GIVEN FOR SHIPPING. HAVING WORKED FOR A VEHICLE MANUFACTURER AS GENERAL COUNSEL AND HAVING BEEN INVOLVED IN RECALL MATTERS, I FIND THIS LACK OF ATTENTION TO THIS RECALL PARTICULARLY DISTURBING. FRANKLY, I WANT MY VEHICLE FIXED AND FIXED NOW. MY WIFE AND I HAVE A NEWBORN SON AND I AM VERY NERVOUS ABOUT TAKING ANY OF THE FAMILY IN A VEHICLE THAT COULD HAVE A FAILURE IN THE BALL JOINTS THAT CHRYSLER SAYS "CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." *NM

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # F23, FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, WAS RECEIVED ON 11/01/2006 AND IMMEDIATELY WENT TO THE SERVICE DEALER THE NEXT DAY TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS INFORMED THE REPLACEMENT PARTS WERE BACK ORDERED AND THE SERVICE DEALER WOULD CALL WHEN THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT ALERTED.

CHRYSLER JEEP HAS A RECALL ON LOWER BALL JOINTS. CONSUMER CAN'T GET AN APPOINTMENT TO GET CAR FIXED. **NAR**CC THE CONSUMER HAD TO BE PUT ON A WAITING LIST BECAUSE THE PART WERE COMING IN 2-3 AT A TIME.

TL* - THE CONTACT CALLED REGARDING THE 2002 CHRYSLER JEEP LIBERTY. THE CONTACT RECEIVED RECALL 06V288000 CONCERNING THE LOWER BALL JOINT. SHE WAS PUT ON A WAITING LIST IN NOVEMBER. THE VEHICLE HAS 35,000 MILES. THE CONTACT HAS NOT EXPERIENCED ANY PROBLEMS WITH THE VEHICLE AT THIS TIME. *AK UPDATE 03/19/07. *JB

OVERHEAD DOME LIGHT COMES ON AND RADIO LIGHT DIMS. TAPPING THE DIRECTIONAL SIGNAL TURNS THE LIGHT OFF. THIS IS A RECURRING PROBLEM. BROUGHT IN FOR SERVICE BUT TECHNICIAN COULD NOT FIND THE PROBLEM. *NM

SEAT BELT RELEASE BUTTON ON DRIVERS SIDE SEAT BELT STICKS IN THE DOWN POSITION. IT MUST BE TAPPED WITH THE MALE END OF THE SEAT BELT TO GET IT TO POP UP SO THE BELT CAN BE INSERTED AND HELD IN PLACE. THIS IS A RECURRING PROBLEM. *NM

THERE IS A SAFETY RECALL FOR MY 2002 JEEP LIBERTY, SAFETY RECALL F23 - LOWER BALL JOINTS. I RECEIVED THE RECALL IN THE MAIL OVER 6 WEEKS AGO AND HAVE TRIED TO GET IT FIXED EVERY WEEK, CALLING REGULARLY AND EVEN GOING IN FOR SERVICE - ONLY TO FIND THAT THE DEALER DOES NOT HAVE ANY PARTS. I HAVE NOW CONTACTED DAIMLER CHRYSLER WHO IS UNABLE TO OFFER ANY SOLUTION THEY HAVE NO PARTS AVAILABLE NOR HAVE ANY IDEA WHEN PARTS WILL BE AVAILABLE. *NM

DT*: THE CONTACT STATED AFTER RECEIPT OF NHTSA RECALL LETTER # 06V288000 REGARDING LOWER BALL JOINTS, AN ATTEMPT WAS MADE TO SCHEDULE REMEDY REPAIRS WITH THE SERVICE DEALER. THE SERVICE DEALER DETERMINED AN APPOINTMENT COULD NOT BE MADE UNTIL PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED, HOWEVER THE MANUFACTURER WAS GOING BE CONTACTED FOR FURTHER DETAILS.

RECEIVED RECALL 11/01/06 F23 LOWER BALL JOINTS DAIMLER CHRYSLER. I CALLED MY DEALER WHEN I RECEIVED IT THEY SAID THEY WERE BOOKED WITHOUT PARTS UNTIL JANUARY TO CALL BACK. I CALLED THE 1-888 # AND THEY SAID THEY WOULD SEND ME SOMETHING IN THE MAIL. I HAVE NEVER HEARD BACK AND AM HAVING A LOT OF STEERING NOISE IN THE FRONT END OF MY JEEP. *NM

I HAVE BEEN WAITING TO HEAR FROM BERGERON CHRYSLER JEEP TO ADDRESS A SAFETY RECALL NOTICE I RECEIVED FOR MY JEEP LIBERTY. THE LAST TIME THEY CONTACTED ME WAS NOVEMBER 10, 2006 TO LET ME KNOW THEY WOULD BE IN TOUCH. AS OF TODAY, I STILL HAVE NOT HEARD FROM THEM. *JB

JEEP IS FAILING TO PROVIDE PARTS TO DEALERS FOR A RECALL THAT WAS ISSUED ON 2002 JEEP LIBERTY'S. THEY SHOULD BE PROVIDING PARTS FOR RECALLS BEFORE THEY SEND PARTS TO THE ASSEMBLY LINES. THEY HAVE A DUTY TO PROVIDE REPAIRS TO CURRENT CUSTOMERS. *NM

SERVICE FOR A RECALL, FAILURE TO PERFORM RECALL SERVIVES AS STATED IN RECALL AGREEMENT. RECEIVED RECALL NOTICE DATED 9/27/06, IMMEDIATELY CALLED DEALER TO SET-UP APPOINTMENT. TOLD BY DEALER THAT PARTS WERE ON BACK-ORDER. ON 10-30-06, AGAIN CONTACTED DEALER, AGAIN TOLD PARTS WEREN'T AVAILABLE. REQUESTED LOWER-BALL JOINTS TO BE INSPECTED, AS VECHICLE IS DRIVEN BY WIFE (8 MONTHS PREGRANT) AND 7 YEAR CHILD ALSO TRAVELS IN VECHICLE. TOLD THAT DEALERSHIP COULDN'T DO, AS IT WASN'T PART OF THE RECALL PROCEDURES.

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 11/30/2006 - THE CONSUMER WAS TOLD THAT THE DEALER ONLY GET 3 REPLACEMENT PARTS PER WEEK. THE CONSUMER IS NUMBER 90 ON THE WAITING LIST AND AT THAT RATE THE CONSUMER WILL HAVE TO WAIT 30 WEEKS TO GET THE PART REPLACED. *NM

THIS PROBLEM IS CONCERNING A 2002 JEEP LIBERTY SPORT 4X4 3.7LT. DURING A SLOW LEFT TURN THE DRIVER SIDE FRONT SPINDLE AND TOP BALL JOINT FAILED. I AM THE ORIGINAL OWNER OF THIS VEHICLE. THIS VEHICLE HAS NEVER BEEN OFF ROAD OR DRIVEN ROUGHLY, IT HAS ONLY SEEN HIGHWAYS AND LOCAL MUNICIPAL ROADS. I BELIEVE THAT THE SPINDLE AND TOP BALL JOINT IN QUESTION WERE DEFECTIVE. WITHIN WEEKS OF PURCHASING THIS VEHICLE I RETURNED TO A SERVICE CENTER WITH THE COMPLAINT OF THE THUMPING NOISE FROM THE FRONT END WHEN MAKING TURNS(HAVE RECEIPT). I WAS TOLD THAT THERE WAS NO PROBLEM, THE DEALER COULD NOT DUPLICATE THE PROBLEM. I COMPLIED WITH THE FIRST LOWER BALL JOINT RECALL AND NOW THE SECOND RECALL. I ATTEMPTED TO BRING MY CONCERN TO THE MANUFACTURER ALTHOUGH THEY WERE UNWILLING TO LISTEN. I AM TRULY CONCERNED WITH THE FRONT END OF THE JEEP LIBERTY. IF MY WIFE WOULD HAVE BEEN ON THE INTERSTATE AT 55 MPH THE VEHICLE WOULD HAVE ROLLED WITHOUT QUESTION. PLEASE FORWARD MY CONCERN TO ALL APPLICABLE PARTIES AND ADDRESS THIS WITH THE MANUFACTURER. WITHOUT INVESTIGATION OF THESE COMPONENT FAILURES LIFE AND PROPERTY COULD BE AT RISK. *NM

DT*: THE CONTACT STATED THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED FOR RECALL #F23, FOR THE SUSPENSION: CONTROL ARM, LOWER BALL JOINT. WHEN THE SERVICE DEALER WAS CALLED TO SET AN APPOINTMENT, THE CONTACT WAS ADDED TO A WAITING LIST AND INFORMED THERE WAS NO ESTIMATE, AS TO WHEN THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A RATTLING NOISE COMING FROM THE FRONT SUSPENSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE LOWER BALL JOINTS NEEDED TO BE REPLACED. THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE. UPDATED 11/30/2006 - *NM

TL* - THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL LETTER 06V288000 FOR LOWER BALL JOINTS IN OCTOBER 2006. THE CONTACT CALLED THE DEALER TO SCHEDULE AN APPOINTMENT AND WAS ADVISED THAT THEY DIDN'T HAVE THE PARTS. THE CONTACT LEFT THE INFORMATION WITH THE DEALER TO CALL HIM, AND AFTER FIVE WEEKS THERE WAS NO RESPONSE. THE CONTACT CALLED DAIMLER CHRYSLER, AND WAS TOLD THAT HE COULD FILE A COMPLAINT ,AND WAS INFORMED THAT THEY DIDN'T HAVE THE BALL JOINTS. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK INVOLVED AS STATED IN THE RECALL. WATER MAY ENTER AND CAUSE BALL JOINT SEPARATION. THE CONTACT COULD LOSE STEERING CONTROL, WHICH MAY RESULT IN A CRASH. DAIMLER CHRYSLER ADVISED HIM TO MAKE AN APPOINTMENT. ALSO, THE CONTACT WAS CONCERNED ABOUT DRIVING IT IN THE RAIN WITH THE SAFETY RISK INVOLVED, PER THE RECALL. IN ADDITION, THE CONTACT EXPERIENCED TIGHTNESS IN THE STEERING WHEN HE WAS MAKING A SHARP RIGHT HAND TURN. *AK UPDATED 1/31/2007 - *NM

DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED # 03V460000 REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE DEALER WAS CONTACTED, WHO STATED THAT THE RECALL PART WAS UNAVAILABLE TO PERFORM THE RECALL WORK; THE MANUFACTURER HAD NOT SHIPPED OUT THE RECALL PARTS FOR OVER A MONTH. THE CONTACT WAS WAITING FOR PARTS TO ARRIVE FOR THE RECALL WORK.

DT*: THE CONTACT STATED A RECALL LETTER #06V288000 PERTAINING TO THE SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT WAS RECEIVED. TWO DIFFERENT DEALERSHIPS WERE CALLED TO MAKE AN APPOINTMENT. BOTH DEALERSHIPS WERE UNAVAILABLE FOR IMMEDIATE REMEDY REPAIRS CITING UNAVAILABILITY OF TECHNICIANS OR PARTS. THE EARLIEST APPOINTMENT COULD NOT BE SCHEDULED FOR AT LEAST TWO WEEKS.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED ON 10/16/2006. THE SERVICE DEALER INFORMED THE CONTACT; THE DEALERS WERE RECEIVING THE REPLACEMENT KITS AT 3 PER WEEK AND COULD NOT ESTIMATE THE REPAIR DATE, FOR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. UPDATED 02/12/07. *JB

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW REGULATORS FAILED SEVERAL TIMES. THE REAR PASSENGER SIDE WINDOW WAS REPLACED THREE TIMES AND THE REAR DRIVER SIDE WAS REPLACED TWICE. THE DEALER STATED THAT THE FAILURE WAS A KNOWN ISSUE, BUT THE PART HAD NOT BEEN MODIFIED TO PREVENT THE FAILURE. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE 79,000. UPDATED 3/25/11 *CN THE CONSUMER STATED THE WINDOW REGUALTOR FAILURE WAS DUE TO A CHEAP CLIP INSIDE THE DOOR PANEL THAT CONTINUED TO BREAK, EVEN WHEN THE WINDOW WAS SELDOM USED. UPDATED 05/31/11

DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F23 WAS RECEIVED REGARDING THE FRONT LOWER BALL JOINTS. THE DEALER WAS CONTACTED WHO EXPRESSED THAT THEY ONLY RECEIVE 3 REPAIR KITS A WEEK TO PERFORM THE RECALL REMEDY REPAIR. THE CONTACT WAS CURRENTLY #41 ON THE WAITING LIST. THE CONTACT HAD BEEN ON THE LIST FOR 2 MONTHS.

TL* - THE CONTACT STATED THAT SHE RECEIVED HER RECALL LETTER ON HER JEEP LIBERTY 2002 IN OCTOBER 2006. THE MATTER HASN'T BEEN RECTIFIED AS OF 12/12/06. THE DEALERSHIP SAID THAT THEY ARE IN BACK ORDER FOR THE PARTS. THE CONTACT IS REALLY CONCERNED ABOUT CONTINUING TO DRIVE THIS VEHICLE.

DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE RIGHT SIDE OF THE VEHICLE SUDDENLY DROPPED INTO THE RIM. THE VEHICLE WAS TOWED TO A RESIDENCE. UPON INSPECTION, THE CONTACT NOTICED THAT THE FRONT RIGHT BALL JOINT HAD DETACHED AND PUNCTURED THE RIM. THE VEHICLE WAS NOT SEEN BY A DEALER. THERE WAS A NHTSA RECALL# 03V460000 WHICH PERTAINED TO THE LOWER BALL JOINT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THERE WAS A PRONOUNCED VIBRATION WITHIN THE FRONT SUSPENSION. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS ALERTED, AND CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO A DEALER FOR RECALL REMEDY REPAIRS #06V288000 PERTAINING TO THE LOWER BALL JOINTS. AN APPOINTMENT WAS MADE HOWEVER BUT THE SERVICE DEALER STATED THAT THE PARTS TO DO THE RECALL WORK WERE UNAVAILABLE AND THAT THEY WERE UNSURE WHEN THEY WILL BE ABLE TO GET THE PARTS. THE MANUFACTURER WAS CONTACTED WHO ALSO STATED THEY WERE UNAWARE OF WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT STATED THE VEHICLE MADE A POPPING SOUND WHEN MAKING TURNS AT 10MPH AND CREATED FEAR IN DRIVING THE VEHICLE.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, A NOISE WAS HEARD AND THE STEERING WHEEL WAS HARD TO TURN. THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED THE SERVICE DEALER WOULD REPLACE THE SUSPENSION: FRONT CONTROL ARM, LOWER BALL JOINT, RECALL # 06V288000, BUT WANTED TO CHARGE FOR THE REALIGNMENT THAT THE DEALER SAID WAS REQUIRED SERVICE AFTER THE REPLACEMENT. THE CUSTOMER SERVICE REPRESENTATIVE REFUSED TO ESCALATE THE ISSUE TO A SUPERVISOR OR HIGHER RANKED STAFF MEMBER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS DIRECTED TO PAY FOR THE REALIGNMENT AND REIMBURSEMENT WOULD BE CONSIDERED AT A LATER DATE.

DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH, THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH A TREE UNDER NORMAL DRIVING CONDITIONS. THE FRONT DRIVER AND PASSENGER AIRBAGS DID NOT DEPLOY. THE CONTACT WAS WEARING HER SEAT BELT AND ONLY SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO SHOP. THE CAR INSURANCE COMPANY SENT A REPRESENTATIVE TO EXAMINE THE VEHICLE AND DETERMINED THAT FOR FURTHER EXAMINATION THE VEHICLE MUST BE RELEASED TO THE INSURANCE COMPANY. NO FURTHER REPAIRS HAVE BEEN MADE. THE VEHICLE WAS CURRENTLY AT THE AUTO SHOP AWAITING FURTHER EXAMINATION BY THE MECHANIC. THE RECALL # 01V373000 RELATED TO THE SAME PROBLEM THE CONTACT HAD. UPDATED 12/26/06. *JB

DT*: THE CONTACT STATED THE VEHICLE MADE A SCREECHING NOISE. THERE WAS A NHTSA RECALL # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALER. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.