2002 Jeep Liberty Complaint Log

2002 JEEP LIBERTY, 49,000 MILES, DIVERS SEAT BELT LATCH STUCK IN OPEN POSITION AND WILL NOT LATCH; A SMALL PLASTIC PIECE INSDIE THE BUCKLE HAS BROKEN. THE DEALER (VAN DYN HOVEN, AUTOMOTIVE) WOULD NOT REPLACE IT AT NO CHARGE, TOLD ME THAT I WAS OUT OF WARRANTY. I WENT TO ANOTHER DEALER (KOLOSSO, JEEP) PURCHASED, PAID FOR AND INSTALLED THE DEFECTIVE SEAT BELT LATCH MYSELF. ISN'T THIS TOTALLY ERRONEOUS ON THE DEALERS (VAN DYN HOVEN AUTOMOTIVE) PART OR CHRYSLER TO NOT COVER THIS AT ANY MILEAGE? *LA

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOW REGULATOR BROKE ON ALL FOUR WINDOWS AT DIFFERENT TIMES. THE WINDOW REGULATORS HAD BEEN REPLACED TWELVE TIMES. WHEN THE FIRST THREE FAILURES OCCURRED, THE VEHICLE WAS REPAIRED BY THE DEALER. THE FAILURES CONTINUED AFTER THE REPAIRS WERE PERFORMED AND THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC FOR THE ADDITIONAL FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT MALFUNCTION; HOWEVER, THE DEALER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS UNAVAILABLE.

WHILE DRIVING 40 MPH THE TRANSMISSION FAILED WITHOUT WARNING. THE CONSUMER IS CONCERNED THAT "THE VEHICLE WILL BE REAR ENDED AS A RESULT TO THE FAILURE". PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

LOWER BALL JOINT FAILURE OR SUSPENSION DEFECT. I ROLLED IN A JEEP LIBERTY 2002 2 WHEEL DRIVE, TOWING ACCORDING TO SPECS. ON THE MODEL. DRIVING THE 25 MILES BELOW THE SPEED LIMIT, SLIGHT SWERVE TO AVOID AN OBSTACLE IN THE ROAD,HAD NO CONTROL OF THE STEERING AND FLIPPED THE JEEP 2 TIMES.

WHILE DRIVING BETWEEN 35 TO 40 MPH, THE VEHICLE STALLED, THIS CAUSED LOST OF THE STEERING AND BRAKES. *JB

WHILE DRIVING APPROXIMATELY 15 MPH, THE DRIVER LOST POWER STEERING. THE DRIVER WAS ABLE TO MAINTAIN CONTROL THE VEHICLE AND PULLED OVER. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *JB

DEALER REPLACED THE FRONT TIRES TWICE, AND VEHICLE VIBRATED WHILE DRIVING AT ANY SPEED. ALSO, HEADLIGHTS/ HORN/WINDSHIELD WIPERS, AND THE SPEEDOMETER FAILED WHILE DRIVING THE VEHICLE. *AK *NM

COMPLAINT REGARDING RECALL ON LOWER BALL JOINTS. *MR THE RIGHT FRONT WHEEL OF THE VEHICLE HAD COME OFF OF THE AXLE WHEN THE VEHICLE WAS BACKED OUT OF A PARKING SPOT. ALSO, THE CONTAINER BUSTED WHEN THE BALL JOINTS BROKE WHICH COULD BE IN REFERENCE TO THE WARNING SIGNAL THAT THE WINDSHIELD WIPER FLUID WAS LOW. RECALL #03V460000. *SC *JB PHONE INTERVIEW UPDATE (OCT 5, 05): THE COMPLAINANT'S HUSBAND SAID THAT THEY DID NOT RECEVIE A RECALL NOTICE.

THE FACTORY JACK WAS UNABLE TO HOLD THE VEHICLE'S WEIGHT. THIS RESULTED IN THE VEHICLE CRASHING DOWN WHILE A GOOD SAMARITAN WAS CHANGING THE FRONT TIRE. THE DEALERSHIP INDICATED THIS ONLY OCCURRED WHEN THE VEHICLE WAS AT AN ANGLE AND NOT LEVELED. *JB IT HAD TAKEN TWO JACKS TO HOLD THE VEHICLE SAFELY WHILE CHANGING THE TIRES. *SC *JB

DRIVER'S SIDE SEAT BELT LATCH STICKS IN DOWN/RELEASE POSITION AND MUST BE PRIED UP IN ORDER TO LATCH SEAT BELT. *NM

DT*: THE CONTACT STATED THE VEHICLE WAS TRAVELING IN THE MIDDLE LANE OF THREE LANES HEADING IN THE SAME DIRECTION DURING DRY NORMAL ROAD CONDITIONS. THE CONTACT WOULD NOT MAKE A GUESS AS TO THE SPEED OF TRAVEL. ANOTHER VEHICLE SIDESWIPED THE LEFT SIDE OF THE CONTACTS VEHICLE, CAUSING LOSS OF CONTROL. THE CONTACTS VEHICLE SWERVED ACROSS THE LEFT LANE AND HIT THE CENTER DIVIDER CAUSING THE VEHICLE TO FLIP OVER ONTO THE ROOF AND HOOD. ALL OCCUPANTS WERE RESTRAINED BY THE SEAT BELTS. EMERGENCY MEDICAL, POLICE AND FIRE DEPARTMENT PERSONAL RESPONDED TO THE ACCIDENT. ALL MEMBERS OF THE VEHICLE WERE TAKEN TO THE HOSPITAL. THE 58 YEAR OLD FEMALE DRIVER SUSTAINED 3-4 BROKEN RIBS; THE 34 YEAR OLD CONTACT INJURED THE RIGHT HAND, ELBOW AND SHOULDER REQUIRING SURGERY. THERE WAS NERVE DAMAGE TO THE RIGHT HAND FOREARM AND SHOULDER. THERE WERE CUTS ON BOTH FEET. THE 15 MONTH OLD FEMALE FROM THE RIGHT REAR SEAT VOMITED DUE TO THE PRESSURE OF THE RESTRAINTS OF THE CAR SEAT. THE 64 YEAR OLD MALE IN THE LEFT REAR SUSTAINED SOME BRUISING. ON RECEIPT OF RECALL # F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINTS MAY HAVE BEEN A FACTOR IN LOSS OF CONTROL OF THE VEHICLE. THE MANUFACTURER WAS NOT ALERTED DUE TO THE VEHICLE BEING TOTALED IN THE ACCIDENT. A POLICE REPORT AND PHOTOS WERE TAKEN.

DEFECTIVE AIRBAGS ON 2 JEEP LIBERTY VEHICLES. BOTH 2002 MODELS. THE FIRST ACCIDENT WAS IN FEBRUARY OF 2002. BOTH ACCIDENTS WERE HEAD ON. AIRBAGS FAILED TO RELEASE ON BOTH OCCASIONS. COMPLAINTANT WAS WEARING SEAT BELT ON BOTH OCCASIONS.*AK

CHRYSLER HAD A RECALL ON THE BALL JOINT OF A JEEP LIBERTY. TODAY WHILE DRIVING MY CAR BEGAN MAKING A NOISE AND WAS DIFFICULT TO BRAKE AND STEER. I CALLED THE DEALER AND HE SAID BRING IT DOWN. I ASKED IF IT WAS SAFE TO DRIVE AS I EXPLAINED THE PROBLEM TO HIM. HE SAID HE COULD NOT TELL ME THAT BUT TO BRING IT RIGHT DOWN. I DID THEN I HAD TO HANG AROUND SINCE EVERYONE WAS AT LUNCH. WITHIN TWO MINUTES THEY TOLD ME IT WAS THE BALL JOINT AND CHRYSLER HAD PUT OUT A RECALL. I SAID I DID NOT GET NOTICE. THEY SAID IT WAS CHRYSLER RESPONSIBILITY. HOWEVER, THEY ALSO SAID THEY ONLY HAVE 20 NEW ONES AS THERE IS A SHORTAGE. WHEN I SEARCHED ON THE WEB TODAY THIS RECALL CAN CAUSE A PERSON TO LOSE CONTROL OF THEIR CAR. LUCKILY I DID NOT. BUT I BELIEVE CHRYSLER HAS A RESPONSIBILITY TO NOTIFY THE OWNERS IMMEDIATELY BEFORE THEY LOSE CONTROL OF THE CAR.

WHEN DRIVING AT ANY SPEED CONSUMER HEARD A KNOCKING NOISE COMING FROM OF FRONT. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THAT THE UPPER BALL JOINTS FAILED". *AK

LOWER BALL JOINT FAILED WHILE DRIVING UNDER 15 MILES PER HOUR. *JB

BRAKE PADS WENT OUT AFTER 23,000 MILES. BRAKES DID NOT MAKE SQEAKING NOISE AS INDICATOR. METAL ON METAL SOUND WAS ONLY INDICATION. DAMAGED THE ROTORS AND WAS REPLACED. OTHER ROTORS WAS RESURFACED. $350 TO REPAIR. JEEP WILL NOT INCLUDE AS WARRANTY EVEN THOUGH FAULTY PARTS USED. THIS IS NOT SAFE. *AK

I ORDERED MY JEEP LIBERTY 7/01 AND PICKED IT UP 9/01. THE MORNING OF 4/4/04 I WAS DRIVING HOME AND STARTED CRASHING INTO TREES. THE CAR WAS SPINNING, BACK AND FORTH ACROSS THE ROAD - HIT 3 TREES, MAILBOXES AND A TELEPHONE POLE (HARD ENOUGH THAT EVEN THOUGH IT WAS THE LAST THING THAT I HIT, IT MOVED ENOUGH THAT IT TORE THE CABLES OUT OF SOMEONE'S HOUSE). ABOUT 50 FEET BEFORE THE 1ST TREE, WAS MY FRONT PASSENGER TIRE AND ABOUT 2 FEET OF THE AXLE (OR WHATEVER HOLDS THE RIM AND TIRE ON THE TRUCK). THE FRONT OF THE TRUCK FROM THE RIGHT FRONT QUARTER PANEL TO 1/3 ACROSS THE FRONT OF THE TRUCK IS UP INSIDE THE DASHBOARD, THE BACK DRIVER'S TIRE IS BLOWN OUT, THE SPARE TIRE ON THE BACK IS SMASHED, THE 2 PASSENGER SIDE DOORS ARE SMASHED AND THE ENTIRE TRUCK IS OFF THE FRAME. I TOLD THE TOW DRIVER AND POLICE ABOUT THE RECALL THAT I'D JUST GOTTEN THAT STATED THAT THE "A BALL JOINT THAT HAS SEPARATED FROM THE KNUCKLE COULD RESULT IN LOSS OF VEHICLE DIRECTIONAL CONTROL AND COULD RESULT IN A CRASH." I HAD AN APPOINTMENT TO GET IT FIXED 4/6/04...THE ACCIDENT WAS 4/4/04. MY INJURIES: AIRBAGS DIDN'T GO OFF BUT I WAS WEARING MY SEATBELT. I BROKE MY ARM (8 WEEKS IN CAST, 6 WEEKS IN A BRACE AND I'M STILL IN PHYSICAL THERAPY. STANDARD SEATBELT BRUISE THAT LASTED MORE THAN 3 WEEKS, AND THE ASSOCIATED PAIN. MY INSURANCE IS COVERING MY MEDICAL AND THE REPLACEMENT OF THE CAR (WITH FINANCING, IT PAID EXACTLY WHAT I OWED). SO, EVEN THOUGH JEEP KNEW ABOUT THE NEED FOR A RECALL IN OCTOBER 2003, I WASN'T NOTIFIED UNTIL MARCH 2004. IT WAS A CLEAR DRY NIGHT. I WAS AWAKE AND COHERENT, NOT SPEEDING OR DRINKING, AND PAYING ATTENTION WHEN I SUDDENLY LOST CONTROL. IN FACT, IT'S [XXX] LUCKY THAT I WAS ONLY GOING 35-40. JEEP CLAIMS THEY'RE NOT RESPONSIBLE. ALL I WANT IS FOR THEM TO ADMIT THAT THEY WERE AT FAULT. IF THEY'D SENT THE RECALL NOTICE IN A TIMELY MANNER, BACK IN 10-11/03, IT WOULD HAVE BEEN FIXED PRIOR TO ANOTHER WINTER OF SNOW AND SLEET AND CRAP GETTING INTO THAT JOINT TO CORRODE IT! *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER THE DEALERSHIP REPLACED THE DRIVER SIDE LOWER BALL JOINTS FOR RECALL 03V460000 THE VEHICLE'S ALIGNMENT WAS OFF, AND THE FRONT END SHOOK AND PULLED TO THE RIGHT WHEN SPEED REACHED AND EXCEEDED 50 MPH. ALSO, FRONT TIRES NEEDS TO BE REPLACED BECAUSE THEY WERE CROPPING. *AK PRIOR TO REPAIR, VEHICLE WAS OPERATING FINE. DEALER REFUSED REALIGNMENT OF THE VEHICLE, PER REQUEST OF THE CONSUMER, BECAUSE IT WAS NOT COVERED UNDER THE SCOPE OF THE RECALL. ALSO, ALL FOUR TRIES WERE REPLACED AT 8,000 MILES ON VEHICLE. *LA

TRANSMISSION DISENGAGES WHEN IN REVERSE. WHEN VEHICLE IS PUT INTO REVERSE, IT WILL MOVE A FEW FEET AND THEN DISENGAGE AS IF IN NEUTRAL. I HAVE TO PUT IT BACK IN PARK OR IN NEUTRAL, THEN BACK INTO REVERSE, GO A FEW FEET, IT DISENGAGES AGAIN. I REPEAT THIS STUPID PROCESS UNTIL I GET WHERE I NEED TO BE AND THEN SHIFT INTO DRIVE. DEALERSHIP SAYS THEY HAVE NO IDEA HOW TO FIX THE PROBLEM, AND CHRYSLER IS AWARE OF PROBLEM AND WORKING ON A FIX. I HAVE BEEN DEALING WITH THIS ON A DAILY BASIS FOR OVER A MONTH (AT LEAST 3 TIMES EACH DAY I HAVE TO PUT THE VEHICLE IN REVERSE).

WHILE DRIVING 5 MPH LEFT FRONT TIRE COLLAPSED. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT THE LEFT UPPER BALL JOINT FAILED. *AK

1. REPEATED RETURNS TO THE DEALER TO CORRECT A NOISE IN THE SUSPENSION. . WHILE DRIVING THE BALL JOINT SEPARATED CAUSING THE FRON WHEEL TO FALL OFF AND VEHICLE TO CRASH TO THE GROUND AND SKID TO A STOP.*AK 3. VEHICLE HAS NOT BEEN REPAIRED. DAMIER CHRYSLER AND IT'S DEALERSHIP WILL NOT ACCEPT RESPONSIBILTY FOR FAILURE AND AS OF CURRENT DATE IS SITTING AT DEALERSHIP LOT AWAITING OUTCOME OF LAWSUIT.

LATCH MECHANISM WAS DEFECTIVE AND WOULDN'T RELEASE FROM THE BASE. (NAR) *PH *CB

ON JANUARY 14, 2004 CONSUMER RECEIVED A RECALL LETTER REGARDING THE BALL JOINTS. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIR. *AK

I HAVE A POPPING NOISE IN THE FRONT END OF MY 2002 JEEP LIBERTY 4WD. I TOOK IT TO JEEP AND AFTER 2 DAYS THEY TOOK THE FRONT END APART AND PUT IT BACK TOGETHER AND THE PROBLEM GOT MUCH BETTER BUT NOT COMPLETELY GONE. IS THERE A RECALL ON THIS AND DO OTHER PEOPLE HAVE THIS PROBLEM. MY CAR HAS 55,000 MILES ON IT. *NM

WHILE DRIVING AT HIGHWAY SPEEDS, THE SPEEDOMETER WOULD INTERMITTENTLY STOP FUNCTIONING. ALL OTHER ELECTRONICS SEEM TO STILL FUNCTION ALRIGHT.*AK

CONSUMER RECEIVED A RECALL LETTER CONCERNING LOWER BALL JOINTS. DEALERSHIP STILL DOES NOT HAVE THE PARTS AVAILABLE TO PERFORM RECALL REPAIRS. *AK

CONSUMER RECEIVED RECALL CAMPAIGN 03V460000 FOR THE LOWER BALL JOINT ARM. AFTER TAKING THE VEHICLE TO THE DEALER FOR REPAIRS AND LEAVING IT ALL DAY CONSUMER WAS NOTIFIED UPON HER ARRIVAL TO PICK THE VEHICLE. ALSO, THAT THERE WAS A SPECIAL WRENCH NEEDED TO REMOVE THE BALL JOINTS, AND THAT CONTACT WOULD BE MADE AS SOON AS THEY RECEIVED THE WRENCH. CONSUMER CURRENTLY RECEIVED A SECOND NOTIFICATION THAT THE RECALL WAS NOT PERFORMED . NO CONTACT HAS BEEN MADE BY THE DEALERSHIP. *AK *NM

HAD AIR CONDITION RECHARGED 5/04 BECAUSE IT STARTED BLOWING WARM AIR. STARTED BLOWING WARM AIR AGAIN IN 04/05. TOOK TO DEALERSHIP AND AFTER CHECKING EVERYTHING ELSE, THEY REPLACE THE COMPRESSOR. *AK

CONSUMER RECEIVED NHTSA RECALL LETTER 03V460000 REGARDING LOWER CONTROL ARM BALL JOINTS, DEALERSHIP STILL DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. *AK

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING 60 MPH, THE STEERING WHEEL BEGAN TO SHAKE. THE CONTACT STATED THAT THE WHEELS BEGAN SHAKING VERY ROUGHLY AND EVENTUALLY DETACHED FROM THE VEHICLE. HOWEVER, THE VEHICLE CONTINUED TO DRIVE FORWARD. APPROXIMATELY 3-4 YEARS AGO, THE DEALER REPLACED THE LOWER BALL JOINTS. THE CURRENT MILEAGE WAS 59,000 AND FAILURE MILEAGE WAS 44,081.

AFTER BEING SCHEDULE FOR 2 APPOINTMENTS WITH THE DEALERSHIP TO HAVE THE LOWER BALL JOINT RECALL 03V460000 PERFORMED, THE CONSUMER WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONSUMER FELT THAT THE DEALERSHIP WAS PERFORMING THE RECALL ON THE VEHICLES OF THE CONSUMER'S WHO BOUGHT THE VEHICLE FROM THEM FIRST. *JB *SC *JB

MY 2002 JEEP LIBERTY LOST CONTROL & SMASHED TO THE GROUND, THE BALL JOINT SNAPPED AND THE AXLE FELL OUT/TIRE FELL OFF ON 2/4/04. I HAD NO WARNING OR ANY IDEA WHAT WAS HAPPENING? I WAS UNAWARE OF THE RECALL BECAUSE I NEVER RECEIVED A RECALL ABOUT IT FROM CHRYLSER. HOWEVER, I HAVE A LONG STORY TO FOLLOW THIS IN REGARDS TO HOW THEY HAVE HANDLED THIS, POORLY. MY JEEP IS STILL SITTING IN A SERVICE STATION PARKING LOT & I'M STILL DRIVING A RENTAL CAR BECAUSE THE COMPANY TOOK IT'S TIME IN CONTACTING ME APPROPRIATELY TO HANDLE THIS, AND THEN WHEN THEY HAVE CONTACTED ME, THEY ARE TRYING TO GET AWAY WITH DOING THE ABSOLUTE MINIMUM TO HELP ME OUT OF THIS PROBLEM AND IT IS COSTING ME A LOT OF MONEY IN RENTAL FEES & STORAGE FEES, AS WELL AS THE TOW FOR THE JEEP. THIS MATTER IS STILL UNRESOLVED AFTER REPEATED ATTEMPTS ASKING TO PLEASE HELP ME OUT. I FINALLY RECEIVED A RECALL NOTICE ON 2/18/04! IF THIS WAS DISCOVERED BACK IN 2003, WHY DID I JUST RECEIVE A NOTICE!?OF COURSE THE NOTICE GOT SENT TO ME 3 MONTHS AFTER IT WAS DISCOVERED ORIGINALLY AND NOW I'M STUCK WITH ALL THIS TROUBLE RELATED TO IT?? AFTER THEY PUT MYSELF & MY FAMILY IN HARMS WAY, THIS WAS NEGLIGENCE! CHRYSLER DOESN'T CARE ABOUT ITS CUSTOMERS, THEY JUST WANT TO GET OUT OF THE SITUATION DOING AS LITTLE AS THEY CAN. I'M STILL TRYING TO GET THEM TO HELP ME AS OF TODAY. I HAVEN'T HEARD FROM THEM AND I MOST RECENTLY FAXED THEM ON 3/11 & 3/15, ASKING THEM TO PLEASE SETTLE THIS FOR ME AND IT GOES BY EACH DAY FOR ME WITH MORE FEES AND THEY DON'T CARE! *JB

WHEN TURNING THE WHEEL SHARPLY TO THE RIGHT, AND IN BOTH REVERSE AND FORWARD, THERE IS A LOUD POPPING SOUND. DEALER CORRECTED SITUATION UNDER THE RECALL FOR THE BALL JOINTS. HOWEVER, LESS THAN 2 MONTHS LATER IT WAS OCCURING AGAIN WITH MORE FREQUENCY.*AK

WHILE MY DEALER WAS TEST DRIVING MY JEEP LIBERTY THE DASH WENT DEAD. THIS HAD NOT HAPPENED BEFORE. I DID HAVE A MULTI-FUNCTION ARM REPLACED LAST YEAR BECAUSE THE DASHBOARD LIGHTS WERE FLICKERING AND NO PROBLEMS SINCE THEN. THE TRUCK HAS ALSO PULLED TO THE RIGHT SINCE I BOUGHT IT. THE DEALER PERFORMED MULTIPLE ALIGNMENTS AT THAT TIME AND IT IS STILL NOT FIXED.

WHILE DRIVING, THE VEHICLE SUDDENLY ACCELERATED. THE DRIVER WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE. THIS CAUSED THE DRIVER TO HIT ANOTHER VEHICLE ON THE DRIVERS SIDE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER WAS NOT HURT. THE DRIVER HAD THE VEHICLE TOWED TO THE DEALER FOR ANALYSIS. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB

RECALL 03V460000 CONCERNING LOWER CONTROL ARM BALL JOINTS. CONSUMER RECEIVED THE NOTICE AND MADE AN APPOINTMENT WITH A DEALERSHIP. UPON ARRIVAL, THE DEALER REFUSED TO PERFORM THE REPAIRS. NO REASON WAS GIVEN.*AK

2002 JEEP LIBERTY -- PLUGS FOUL MONTHLY. NO POWER. ACTS LIKE IT'S RUNNING ON 3 CYLINDERS. AUTOWORLD SOUTH GLENS FALLS DEALER WOULD ONLY REPLACE PLUGS, TOLD BY THEM THAT CHRYSLER WOULD NOT REIMBURSE THEM FOR TRYING TO FIND OUT WHAT WAS WRONG. DEALER REFUSED TO RETURN PHONE CALLS. CAR RUNS LIKE AN OLD LEMON. NOW NEW DEALERSHIP IS GOING TO REPLACE SPARK PLUGS AND WIRES. IT WILL PROBABLY STILL RUN LIKE A COVERED WAGON. *LA

WHILE VEHICLE WAS PARKED WITH THE ENGINE ON FRONT AIR BAGS DEPLOYED INADVERTENTLY. THE CAUSE OF DEPLOYMENT HAD NOT BEEN DETERMINED. *AK *MR

THE CONSUMER RECEIVED A RECALL LETTER NHTSA#03V460000. THE DEALER REPLACED THE FRONT CONTROL ARM AND BALL JOINTS. HOWEVER, THE DEALER INDICATED THE CONSUMER HAD TO PAY $100.00 FOR A FRONT END ALIGNMENT. *JB

Manufacturing defect on EVAP canister, the nipple for the EVAP hose is too large for hose diameter, 3/8" hose cracks after a couple years when the rubber is not new, causing emissions test failure. Hose replaced several times.

I HAVE A 2002 JEEP LIBERTY WITH AUTOMATIC TRANSMISSION. WHEN SLOWING DOWN THE TRANSMISSION DOWNSHIFTS VERY HARD. WE HAVE TAKEN IT TO THE JEEP DEALER (JOHNY ROBERTS-ALTUS OK) AND THEY CANNOT FIND THE PROBLEM. I SEE THE 2003'S HAVE THIS PROBLEM NOTED BUT NOT THE 2002'S.*AK

VEHICLE KICKS WHEN DOWNSHIFTING FROM 3RD TO 2ND OR 2ND TO 1ST GEAR. ALMOST REAR-ENDED A VEHICLE DUE TO DEFECT. CAR HAS BEEN IN SHOP REPEATEDLY FOR THIS ISSUE AND NO DEALERSHIP CAN FIX IT. TRANSMISSION HAS BEEN REPLACED. COMPUTER HAS BEEN RESET AND SENSORS HAVE FAILED 3 TIMES AND REPLACED. VEHICLE LEFT US STRANDED. *LA

DEALERSHIP DID NOT HAVE THE PART TO PERFORM UPPER BALL JOINT RECALL 03V460000 REPAIRS, AND DIDN'T KNOW WHEN THEY WILL BE RECEIVING THE PART.*AK

INTERMITTENT PROBLEM WITH MY 2002 JEEP LIBERTY TURN SIGNALS. IT HAPPENED OVER SIX MONTHS AGO AND RECENTLY HAS HAPPENED OVER 3 DIFFERENT DAYS. WHEN I HAVE MY HEADLIGHTS ON AND USE MY LEFT OR RIGHT SIGNAL ALL THE EXTERIOR TURN SIGNALS FLASH AND THE 3 BRAKE LIGHT FLASHES AT OPPOSITE BEAT FROM THE TURN SIGNALS. WHEN LEFT SWITCH IS ENGAGED THE RIGHT FLASHING IS DIMMER BUT STILL PRESENT FRONT AND REAR. WHEN THE RIGHT SWITCH IS ENGAGED THE LEFT FLASHING IS DIMMER BUT STILL PRESENT FRONT AND REAR. HERE'S THE REAL KICKER .. WHEN I HIT THE BRAKES THE 3 BRAKE LIGHT COMES ON BUT THE LEFT AND RIGHT BRAKE LIGHT DIM TO ALMOST OFF AND THE LEFT AND RIGHT REAR TURN SIGNAL INDICATORS ARE ON FULL! I THOUGHT IT WAS A FLUKE WHEN IT HAPPENED SO MANY MONTHS AGO AND WENT AWAY QUICKLY. BUT THIS IS A SERIOUS SAFETY ISSUE THAT OTHER DRIVERS MIGHT NOT GET OUT TO CHECK. THE ONLY WAY TO KNOW THIS IS HAPPENING IS THE DASHBOARD TURN SIGNAL INDICATORS COME ON FAINTLY WHEN THIS OCCURS. THESE PROBLEMS DO NOT APPEAR TO OCCUR WHEN THE HEADLIGHTS ARE OFF. I HAVE HAD ALL WORK DONE BY MY DEALER IN PORTSMOUTH NH. THEY HAVE DONE NO WORK ON THE VEHICLE THAT SHOULD HAVE AFFECTED THESE COMPONENTS. THEY REFUSE TO CONNECT ME WITH THE REGIONAL MANAGER ABOUT THIS AND ONE OTHER LESSER ISSUE INVOLVING THE INTERIOR HEAT CONTROL SWITCH.

A JEEP LIBERTY WITH "SIDE IMPACT" AIR BAGS WAS IN A COLLISION. THE COLLISION WAS SERIOUS ENOUGH TO "TOTAL" THE CAR AND THE SIDE IMPACT AIRBAG DID NOT DEPLOY. AN INDEPENDENT INVESTIGATOR FOR "CHRYSLER" PERFORMED AN INSPECTION, CHRYSLER STATED TO MYSELF IN A LETTER TO ANSWER MY CONCERNS THAT THE AIR BAG WAS OPERATIONAL. HOWEVER, WHEN MY BODY SHOP GUY HAD TO TEAR DOWN THE CAR FURTHER FOR INSURANCE PURPOSES HE NOTICED THAT IT WASN'T EVEN ATTACHED.*AK

LOWER ALL JOINT RECALL IN JAN.04. SEPT 04 I HAVE IT IN THE SHOP AGAIN FOR BALL JOINT PROBLEM.ALSO HAD THE A/C TENSIONER FIXED TWICE.THIS IS AN 02 JEEP LIBERTY SPORT.

THE DEALERSHIP WILL NOT HAVE THE PARTS OR TOOLS AVAILABLE TO PERFORM THE RECALL ON THE LOWER CONTROL ARM (03V460000) UNTIL APRIL. *NM

WHILE DRIVING 30 MPH LOWER BALL JOINTS BROKE, CAUSING THE STEERING TO FAIL. AS A RESULT, DRIVER LOST CONTROL AND COLLIDED WITH ONCOMING TRAFFIC. NO REPORT OF AIR BAG DEPLOYMENT. AS A RESULT, DRIVER SUSTAINED SEVERE NECK AND BACK INJURIES. *AK PHONE CALL UPDATE (OCT 5, 05): THE COMPLAINANT IS NO LONGER LIVING THERE.

RIGHT FRONT SUSPENSION CONTROL ARM LOWER BALL JOINT SEPARATED FROM THE STEERING KNUCKLE WITHOUT WARNING WHILE TURNING AROUND IN A DRIVEWAY, CAUSING DAMAGE TO THE CV JOINT, FRONT AXLE, TIRE, WINDSHIELD WIPER RESERVOIR AND FRONT RIGHT FOG LIGHT.

2002 JEEP LIBERTY IS INHERENTLY UNSTABLE. AT ALMOST ANY SPEED, THE REAR END OF THIS VEHICLE TENDS TO "SPIN OUT" RESULTING IN LOST OF CONTROL. RECENTLY, THIS OCCURRED AS MY WIFE WAS DRIVING THIS VEHICLE. AS A RESULT, SHE LOST CONTROL OF THE VEHICLE, STRUCK A GUIDE RAIL, AND ROLLED THE VEHICLE TWICE. *JB