2002 Jeep Liberty Complaint Log

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP LIBERTY. A WEEK AFTER THE VEHICLE WAS REPAIRED FOR AN AIR BAG RECALL, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE VEHICLE WOULD NEED TO BE RE-DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND WAS TO CHECK WITH THE MANUFACTURER CONCERNING THE DEALER'S RECALL REPAIR AND THE RECALL NOTICE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE PARTS NEEDED WERE NOT AVAILABLE FOR OVER A YEAR. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF PROBLEM AND THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE OVERHEATED AND THE ENGINE COOLANT SPILLED OUT. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE STALLED, BUT RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW WATER PUMP AND RADIATOR. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 110,000.

AIR BAG LIGHT ON CONSTANT EVEN THOUGH THERE HAS BEEN NO ACCIDENT. *TR

GOT A FLAT TIRE AND NOTICED THAT MY TWO FRONT TIRES WERE WEARING EXTREMELY UNEVENLY (BOTH TIRES LOOKED FINE ON OUTSIDE, REALLY WORN ON INSIDE). BEEN NOTICING SOME SLIPPING IN THE STEERING WHEEL FOR ABOUT A MONTH, GETTING WORSE THROUGHOUT THE MONTH. AAA CAME TO FIX THE TIRE AND SAID THE BALL JOINT LOOKED BAD AND THAT THEY "SEE THIS ALL THE TIME ON THESE VEHICLES." I HAD ALREADY HAD F23 DONE ON THIS CAR WHICH WAS SUPPOSED TO FIX THE LOWER BALL JOINTS BUT PROBABLY DIDN'T AND NOTICED THERE WAS A RECALL CALLED J17 WHICH COVERS THE UPPER BALL JOINTS WHICH FOR SOME REASON DIDN'T APPLY TO MY VEHICLE BECAUSE IT WAS BUILT IN MAY 2001 AND THE AFFECTED VEHICLES WERE BUILT MAY-SEPT 2002. I SUSPECT MY VEHICLE SHOULD HAVE BEEN PART OF THAT RECALL, ESPECIALLY AFTER WHAT AAA SAID AND WHAT THEY SAID AT THE REPAIR SHOP, THAT THEY SEE FAULTY BALL JOINTS ON THESE ALL THE TIME. WHY WAS MY DEFECTIVE CAR NOT INCLUDED? DID JEEP REALLY MAKE THE CARS WORSE AFTER MAY 2002 OR IS IT MORE LIKELY MINE HAD THE SAME PROBLEM? THIS OMISSION HAS LED TO AN EXTREMELY HAZARDOUS CONDITION AND UNRELIABLE STEERING. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR SINCE WE BOUGHT IT A YEAR AGO. A/C EVAPORATOR WENT BAD OUT OF NOWHERE, HIT A BUMP WHICH CAUSED ONE OF MY BRAKES TO SNAP, SOMETHING THAT'S INEXCUSABLE WITH AN SUV, IT'S JUST REPAIR AFTER REPAIR. *TR

THESE JEEP LIBERTY'S ARE KNOWN FOR THERE POOR SUSPENSIONS. THE ONE ON THIS VEHICLE IS NO DIFFERENT. THE LOWER BALL JOINTS WERE RECALLED IN 2006. 25000 MILES LATER THEY ARE NO GOOD AGAIN. EVEN THOUGH IT HAS BEEN EIGHT YEARS, THIS SHOULD NOT HAPPEN. I DID FIND THE PROBLEM BEFORE THERE WAS A SERIOUS INCIDENT. THE UPPER AND LOWER BALL JOINTS ARE BOTH IN NEED OF REPAIR. A LOT OF THESE JEEP LIBERTY'S WERE RECALLED FOR THERE BALL JOINTS BUT THEY ALL SHOULD BE RECALLED AND REPAIRED WITH SOMETHING BETTER. *TR

THE LEFT FRONT BRAKE HOSE CORRODED (METAL PART) AND BROKE NEAR THE THE CRIMP FITTING. CORROSION WAS NOT VISIBLE DUE TO RUBBER SHEAVE COVERING THE CRIMP FITTING CONNECTING THE HOSE TO THE METAL LINE PART. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/0/16*LJ *CN

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A MANUFACTURER RECALL CONCERNING THE AIR BAGS; HOWEVER, THE REMEDY DID NOT PREVENT A FAILURE. THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAGS DEPLOYED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE DRIVER SUSTAINED A WRIST INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

AFTER PICKING UP MY CAR FROM THE DEALER AFTER IT WAS THERE FOR THE RECALL WORK OF PUTTING A HITCH ON THE REAR OF THE CAR FOR A SAFETY RECALL, WHILE DRIVING HOME IN THE DARK MY CAR LIGHTS STARTED TO FLASH THEN SHUT OFF COMPLETELY, I PULLED OVER ON THE SIDE OF THE HIGHWAY TURNED OFF THE CAR THEN RESTARTED IT AND ONCE AGAIN AFTER 10 MINUTES OF DRIVING THE LIGHTS SHUT OFF SO I HAD TO DRIVE HOME WITH NO HEADLIGHTS AT ALL. I CALLED THE DEALER THE NEXT DAY AND WAS GIVEN THE RUN AROUND THAT I WOULD HAVE TO PAY FOR IT TO BE CHECKED. I ONLY DRIVE THE CAR DURING THE DAY NOW BECAUSE I AM AFRAID OF IT OCCURRING AGAIN. *JS

THE FRONT DRIVE SHAFT AND DIFFERENTIAL ASSEMBLY LOCKED UP CAUSING THE CAR TO SHAKE VIOLENTLY AND SMOKE FROM OIL COMING FROM THE BUSTED SEAL . LUCKILY THE DRIVER WAS ABLE TO STOP IMMEDIATELY ON A BUSY INTERSTATE. THIS IS VERY UNCOMMON ACCORDING TO 2 DEALERS AND 3 REPAIR GARAGES, OBVIOUSLY A DEFECTIVE PART. THERE HAD BEEN NO LEAKAGE IN THE PAST 2 MONTHS OR SHAKING/SWAYING WHEN DRIVING AT ANY SPEED CHECKED AND THERE HAS BEEN A BACK ORDER ON THIS PART FROM DODGE FOR THE PAST 3-4 MONTHS SO THERE SEEMS TO BE A PROBLEM. WE WERE LUCKY THIS DEFECTIVE PART DID NOT CAUSE A TERRIBLE ACCIDENT I CALLED CHRYSLER THEY SAID THIS HAS NOT BEEN RECALLED, BUT REITERATED THIS WAS VERY UNCOMMON. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THERE WAS CORROSION AROUND THE AREA WHERE THE HITCH WAS SUPPOSED TO BE ATTACHED AND THE CONDITION OF THE VEHICLE DID NOT SUPPORT PROPER INSTALLATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,462. UPDATED 5/11/15*CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND THE INSPECTOR TOOK PHOTOS. THE RECALL WAS CLOSED. THE VEHICLE WAS NOT REPAIRED. UPDATED 09/16/2015 *JS

I OWN A 2002 JEEP LIBERTY WHICH HAD THE M35 RECALL. "AIRBAG DEPLOYMENT". I HAD THE RECALL PATCH DONE. I HAVE READ THAT THE RECALL PATCH DOESN'T FIX THE DEPLOYMENT ISSUE AND THAT THE NHTSA IS TRACKING THE ISSUES THAT ARE STILL HAPPENING AFTER THE RECALL REPAIR. ON 10-14-2014 THIS HAPPENED TO MY LIBERTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *GEM

2002 JEEP LIBERTY SUDDENLY ACCELERATED AT 10 MILES IN SMALL PARKING LOT TO FULL THROTTLE AT MAXIMUM SPEED REAR BRAKES SPINNING, AND SMOKE FROM REAR, BRAKES FAILED LASTED 2 SECONDS; VIOLENT SUDDEN ACCELERATION CAUSING FATAL ACCIDENT. DRIVING WITH 20YRS OF CLEAN SPOTLESS DRIVING RECORD. JEEP TOTALED, NO AIRBAG DEPLOYED. 10/4/14. SEVERE INJURIES; CRITICAL INJURIES.

HAVE TRIED FOR 3 WEEKS TO HAVE MY JEEP FIXED BECAUSE OF THE RECALL . I ENTERED 10/1/2014 AS THE INCIDENT DATE BUT DO NOT REMEMBER THE FIRST TIME I WENT TO [XXX]. [XXX] MUNCIE INDIANA KEEPS TELLING ME NO PARTS OR I AM ON THE LIST. ASKED THEM WHERE MY NAME IS ON THE LIST THEY SAY THEY CAN'T TELL ME THAT. HAVE CALLED AND EVEN WENT IN PERSON TO THE SERVICE DEPARTMENT NOTHING. THEY SEEM TO BE GIVING ME THE RUN AROUND. CAN YOU HELP??? CALLED THEM 10/23/2014 TOLD ME TO CHECK BACK IN 2 WEEKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY SPORT. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE MADE A LOUD GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT HUB BEARING AND THE UPPER BALL JOINTS WERE SEVERELY WORN. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THE VEHICLE WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,000.

WHILE DRIVING ON A HIGHWAY BOTH MY FRONT AIR BAGS, DRIVER AND PASSENGER SIDE, DEPLOYED. I HAD A RECALL FOR MY AIR BAGS AND WENT TO A DEALERSHIP TO GET IT REPAIRED ABOUT A MONTH AGO. THEN THIS HAPPENS. I'VE CONTACTED THE DEALERSHIP AND THEY ARE STATING THERE IS NOTHING THEY CAN DO. I AM EXTREMELY DISAPPOINTED IN JEEP AND CURRENTLY HAVE NO CAR DUE TO THE LACK OF CARE OF CHRYSLER. *TR

I TOOK MY SAFETY RECALL NOTICE N46 TO CAROLINA CHRYSLER, DODGE, JEEP IN ELIZABETH CITY ON 5/13/14 AND WAS ADVISED THAT PARTS WERE NOT AVAILABLE. I RECEIVED ANOTHER RECALL NOTICE N46 AND TOOK IT BACK TO CAROLINA CHRYSLER, DODGE, JEEP IN ELIZABETH CITY, NC ON 9/29/14. I WAS TOLD THEY HAD THE PART BUT NOT THE HARDWARE TO PUT IT ON AND THEY WOULD CALL ME WHEN THEY GOT EVERYTHING. I HAVE NOT HEARD FROM ANYONE THERE AS OF THIS DATE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WE HAD THE M35 RECALL DONE AT SOUTH POINT CHRYSLER JEEP DODGE IN TULSA OK ON APPROXIMATELY AUGUST 2, 2014. ON SEPTEMBER 18, 2014 MY DAUGHTER WAS INVOLVED IN A HIGHWAY INTERSECTION ACCIDENT WHERE HER CAR SUSTAINED FRONT END DAMAGE SO BAD IT WAS TOTALED. SHE WAS DRIVING APPROXIMATELY 10MPH AND THE OTHER CAR WAS GOING 65MPH. NONE OF THE AIRBAGS DEPLOYED WHEN THE COLLISION HAPPENED. THE OTHER CARS AIRBAGS DEPLOYED. THAT CAR WAS TOTALED ALSO. I HAVE SEVERAL PICTURES OF MY DAUGHTERS CAR IMMEDIATELY AFTER THE COLLISION. THE POLICE, FIRE DEPARTMENT AND OKLAHOMA HIGHWAY PATROL ALL WERE SURPRISED HER AIRBAGS DID NOT DEPLOY. SUBSEQUENTLY SHE HAS SUSTAINED A CONCUSSION AND IS HAVING TO HAVE SEVERAL MRIS AND CT SCANS DUE TO THE CAR ACCIDENT. I WOULD LIKE TO KNOW WHY HER AIRBAGS DID NOT DEPLOY AT IMPACT. I THOUGHT THIS RECALL WAS SUPPOSE TO TAKE CAR OF AIRBAGS FROM DEPLOYING INADVERTENTLY BUT DIDN'T THINK IT WOULD CAUSE THEM TO NOT FUNCTION AT ALL. ..UPDATED 07-08-15 *BF *TR *JS

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT RECEIVED A SECOND NOTIFICATION HOWEVER THE PART WAS STILL NOT AVAILABLE FOR THE REMEDY. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

I WAS DRIVING MY VEHICLE DOWN THE HIGHWAY WHEN MY VEHICLE MADE A LOUD POPPING SOUND THAT SOUNDED LIKE IT CAME THROUGH THE STEREO SYSTEM. I NOTICED ALL POWER TO MY CAR WENT OUT. THE RADIO, LIGHTS, DASH, HEADLIGHTS, EVERYTHING SHUT OFF. I WENT AND TRIED EVERYTHING. I THOUGHT MAYBE A FUSE HAD BLOWN, NOT THE CASE. I REPLACED HEAD LAMPS, AND THE LIGHTS STILL DIDN'T WORK. I CHANGED MY STEERING SWITCH OUT AND HAVE SINCE FIGURED OUT IT MUST BE AN ELECTRICAL ISSUE? I HAVE READ MANY MANY PAGES ABOUT PEOPLE WITH THIS SAME ISSUE OR VERY SIMILAR. I CAN NO LONGER DRIVE THE VEHICLE AT THIS TIME BECAUSE I DON'T FEEL SAFE IN IT AND ITS NOT STREET SAFE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE TRAVELING AT ANY SPEED, THE FRONT END OF THE VEHICLE WOULD VIBRATE SEVERELY AND THE LOWER CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 03V460000 (SUSPENSION) AND 06V288000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

TL* THE CONTACT OWNS 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT DURING RAIN WEATHER, THE VEHICLE HYDROPLANED WHEN DEPRESSING THE BRAKE PEDAL SLIGHTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE PROBLEM OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE REAR HATCH MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,986. UPDATED 11/24/14*LJ *JS

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE AIR BAG LIGHT WAS STILL ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,659.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS ATTEMPTING TO SLOWLY REVERSE OUT OF A PARKING SPACE WHEN I HEARD A REALLY LOUD NOISE AND MY VEHICLE JOLT. I STOPPED AND PLACED THE VEHICLE ON PARK, I GOT OUT OF MY VEHICLE AND CHECK THE OUTSIDE AND UNDER THE VEHICLE AND DID NOT SEE ANYTHING OUT OF THE NORM. HOWEVER, WHEN I AGAIN PUT THE CAR ON DRIVE, THE NOISE BECAME LOUDER AND MY VEHICLE JOLTED. I PROCEEDED TO VERY SLOWLY PARK THE CAR AGAIN AND TURN OFF. WHEN THE TOW TRUCKER DRIVER ARRIVED AND LOOKED AT THE VEHICLE, HE SAID THAT THE BALL JOINT HAD SOMEHOW HAD SEPARATED OR BROKEN OFF FROM ITS CONNECTION. HE SAID THAT IN ORDER TO TOW IT, HE WOULD HAVE TO SLOWLY MOVE IT ONTO HIS TRUCK AND IN DOING SO THE TIRE WILL COME OFF ALL TOGETHER WHICH WOULD CAUSE DAMAGE TO THE FRONT END OF THE VEHICLE. AS HE SAID, THE JEEP TITLED FORWARD AND CRACKED AND BROKE THE FRONT END PLASTIC TIRE COVER. I PROCEEDED TO GET THE VEHICLE TOWED TO MY HOUSE, THEN RESEARCHED RECALLS ON JEEPS AND FOUND OUT THAT MY CAR HAD A RECALLS ON IT. I THEN GOT MY VEHICLE TOWED TO A CHRYSLER/JEEP DEALER IN DOWNEY CA, WHERE WE WHERE TOLD THAT THEY WOULD FIX THE RECALLS BUT WOULD NOT FIX THE DAMAGE ON THE OUTSIDE OF THE VEHICLE. [XXX] THE SERVICE EMPLOYEE, SAID THAT WE SHOULD HAVE TAKEN THE CAR TO A DEALERSHIP SOONER TO GET FIX, I LET HIM KNOW THAT YES I WOULD HAVE IF I HAD KNOWN IT HAD A RECALL. THE DAMAGED THAT HAPPEN TO THE FRONT END OF THE VEHICLE WAS A DIRECT RESULT OF THE BALL JOINT RECALL AND IT SHOULD BE COVERED AND FIX BY THE CHRYSLER/JEEP DEALERSHIP WITHOUT CHARGE. IF THE BALL JOINT ISSUE WOULD OF HAPPENED WHILE IN THE STREET OR THE FREEWAY, MYSELF AND OTHERS COULD HAVE BEEN SERIOUSLY HURT OR KILLED, SO I DON'T UNDERSTAND WHY THE DEALERSHIP IS NOT WILLING TO COVER THE FULL DAMAGE OF MY VEHICLE WHEN IN REALITY IT COULD HAVE BEEN FAR WORSE AND THEY WOULD HAVE BEEN HELD ACCOUNTABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT DID NOT CONFIRM IF THE VIN WAS INCLUDED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MODULE-OCCUPANT RESTRAINT PART ORDERED BY DEALERSHIP ON AUGUST 15, 2014. AFTER 12 WEEKS OF PART ON BACK ORDER. RECEIVED PHONE CALL FROM CHRYSLER THAT PART NOT AVAILABLE FROM MANUFACTURE AND WILL HAVE TO ORDER FROM ANOTHER MANUFACTURE HOWEVER IT IS MORE THAN DOUBLE THE PRICE. ORIGINAL PRICE FOR PART WAS $222.00 AND HAD TO BE PAID FOR BEFORE ORDERED. NEW PRICE IS $499.00 AND ALSO WILL NOT ORDER WITHOUT BEING PAID. SHOULD NOT HAVE TO PAY ADDITIONAL FEES WHEN HAVE ALREADY WAITING 4 MONTHS AND IS A SAFETY ISSUE. IF PART ON BACK ORDER THEN IT SHOULD BE ON RECALL FROM CHRYSLER AND NOT OWNERS RESPONSIBILITY. *TR

COMPLAINT AGAINST CHRYSLER GROUP. RECALL N46/NHTSA 13V-252: RE: "THE FUEL TANK ON YOUR VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE." I HAVE CALLED CHRYSLER GROUP 1 X IN AUGUST 2014 (BEGINNING OF RECALL), NOVEMBER, JANUARY AND 02/16/15. THEY HAVE FAILED TO GET MY PARTS TO THE LOCAL DEALER IN A TIMELY MANNER, THEREFORE PUTTING ME AT RISK OF A REAR END COLLISION IGNITION OF FLAMES. I NEED THESE PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. MY LOCAL DEALER IS ONLY GETTING PARTS AT THE RATE OF 5 PIECES PER WEEK, TO FIX THE MORE THAN HUNDREDS OF THOUSANDS OF CUSTOMERS. THAT IS CHRYSLERS FAULT. NOT THE DEALERS. I WAITED TO SPEAK W/CHRYSLER, ON THE PHONE FOR 1 HOUR & 25 MINUTES ON 02/16/15, TRYING TO GET THIS RESOLVED. IT WAS THE CUSTOMER SERVICE DEPT, FOR THIS PARTICULAR RECALL. I NEVER GOT TO SPEAK W/A LIVE PERSON. THIS IS UNACCEPTABLE. I NEED MY PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/28/15*JB *TR

WE REPLACED THE ENGINE AT 135,000 MILES AND THE NEXT ENGINE IS DOING THE SAME THING AT LESS THAN 20,000 MILES. MECHANICS HAVE SAID THESE ENGINES WERE DEFECTIVE. LOSES VALVE AND DESTROYS PISTON. I HAVE PAID OVER $10,000 IN PARTS ALONE, NOT COUNTING LABOR. HELP!!

DRIVING ALONG BEHIND SEVERAL OTHER VEHICLES, THE WEATHER WAS WARM AND THE ROADWAY WAS DRY. DUE TO A RED LIGHT, VEHICLES AHEAD RAPIDLY SLOWED TO A STOP. I WAS TRAVELING AT ABOUT 30MPH AND APPLIED MY BRAKE PEDAL TO AVOID HITTING THE SLOWLY MOVING VEHICLE AHEAD. MY VEHICLE FAILED TO SLOW DOWN AND I PUMPED THE BRAKES TO NO AVAIL. I TURNED TO THE RIGHT AND CONTINUED TO PUMP THE BRAKE PEDAL. THE BRAKE FINALLY CAUGHT AND THE VEHICLE CAME TO A STOP WITHIN TWO FEET TO THE RIGHT OF THE STOPPED VEHICLE AHEAD. IT RESEMBLED THE FEELING OF ABS ON AN ICY ROAD, BUT ROAD CONDITIONS WERE EXCELLENT AT THE TIME. I HAVE BEEN EXTREMELY CAUTIOUS DRIVING THIS VEHICLE SINCE THE BRAKE FAILURE. THERE IS GOOD BRAKE PEDAL AND THE MASTER CYLINDER IS FILLED WITH BRAKE FLUID. I AM UNCOMFORTABLE DRIVING THIS VEHICLE AND AFTER READING A MULTITUDE OF OTHER MISHAPS BY OTHER 2002 LIBERTY OWNERS, THIS IS A DANGEROUS MALFUNCTION. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHEN COMING TO AN IDLE SPEED AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE THROTTLE BODY NEEDED TO BE CLEANED AND THE IDLE CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000. THE VIN WAS NOT AVAILABLE. UPDATED 5/26/15*CN THE CONSUMER WAS INFORMED THE BRAKE AND ACCELERATOR PEDAL WERE TOO CLOSE TOGETHER. UPDATED 06/18/15*JB

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/26/16*LJ UPDATED 03/14/16.*JB

AFTER SEVERAL ATTEMPTS TO HAVE SAFETY RECALL N46 RECTIFIED, JEEP SAYS THE PARTS ARE STILL UNAVAILABLE. I RECEIVED MY RECALL NOTICE OVER A YEAR AGO. I THINK A YEAR IS AN UNREASONABLE AMOUNT OF TIME TO RECTIFY A SAFETY ISSUE. ESPECIALLY ONE THAT IS AS DANGEROUS AS THIS ONE. I PURCHASED AN SUV TO BE MORE SAFE FOR MY FAMILY AND NOW I DON'T FEEL SAFE, DRIVING THEM IN IT. *TR

THERE WAS A RECALL ON THE FRONT AIR BAGS WHERE THEY WOULD DEPLOY AT ANY TIME. I TOOK MY JEEP IN AROUND 6-12 MONTHS BEFORE THE INCIDENT HAPPENED AND GOT THE RECALL FIXED BUT IT STILL WENT OFF. I HAVE A REMOTE STARTER ON IT AND HAD IT RUNNING TO COOL IT OFF BEFORE I GOT IN TO LEAVE. I WAS STANDING NOT EVEN 10 FEET FROM IT AND IT JUST WENT OFF. I JUST WANTED YOU TO BE AWARE OF THE FACT THAT I HAD THE RECALL FIXED AND IT STILL DIDN'T WORK. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THERE WAS A LOUD BANGING NOISE COMING FROM THE FRONT OF THE VEHICLE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS EXTENSIVE CORROSION AND RUST. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BOTH BALL JOINTS AND THE LOWER CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 12E047000 (SUSPENSION ), 09V119000 (SUSPENSION), 06V288000 (SUSPENSION) AND 03V460000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A POP SOUND AND A STICK SEPARATED FROM THE WINDOW. THE CONTACT STATED THAT THE PART THAT CONNECTS TO THE MOTOR INSIDE THE PANEL WAS RIPPED IN HALF. THE CONTACT STATED THAT ALL OF THE WINDOWS FAILED TO OPERATE. THE FAILURE OCCURRED A MONTH AGO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WINDOW MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

I FILED A COMPLAINT WITH A REPRESENTATIVE FROM CHRYSLER AND IT IS SHOWN ON THE PREVIOUS PAGE..HOWEVER, A COUPLE OF THINGS AREN'T AS I DESCRIBED THEM TO HER. WE RECEIVED 3 RECALLS AND TOOK THE JEEP TO MTN. VIEW IN RINGGOLD GA ON JULY 28/2014. THE RECALLS WERE FOR TRAILER HITCH,AIR BAGS AND SEATBELTS..WE WERE THERE FOR APPROXIMATELY 4 HOURS AND WERE TOLD WE WERE READY TO LEAVE.A FEW (3) MILES TOWARDS HOME THE AIR BAG LIGHT CAME ON-WE HAD STOPPED AT A VEGETABLE STAND AND IMMEDIATELY TURNED AROUND AND WENT BACK TO THE DEALER SHIP..THEY WERE NOT HAPPY..AFTER ABOUT 35-40 MINUTES A GUY COMES OUT AND SAID IT WAS OUR BATTERY!! THAT WE NEEDED TO PURCHASE A NEW ONE..WE LEFT AND STARTED HOME AGAIN AND JUST A COUPLE OF MILES UP THE ROAD THE LIGHT CAME ON AND HAS CONTINUED TO STAY ON..ON THE OTHER INFORMATION THE GIRL TOOK SHE SAID WE DID NOT TAKE THE CAR BACK TO THE DEALERSHIP-BUT IT WAS NOT FIXED..I CALLED AND FILED A COMPLAINT BECAUSE OF THE HARSH TREATMENT AND THE PROBLEM WAS NOT SOLVED AND BECAUSE MEDICINE BELONGING TO MY HUSBAND HAD BEEN TAKEN OUT OF THE CONSOLE..SHE SUGGESTED I NOTIFY CHRYSLER AND THEN GAVE ME AND ODI # 10618678. CHRYSLER SAID IT WAS REPORTED THE AIRBAG MODULE AND A BALL JOINT HAD BEEN REPLACED... *TR

DRIVER SIDE BREAK LIGHT DOES NOT WORK ONLY WHEN HEADLIGHTS ARE ON. I HAVE REPLACED THE LIGHT, FUSE, THE WHOLE HOUSING UNIT AND IT WILL WORK FOR ONE DAY THAN STOP AGAIN. ALSO AIRBAG LIGHT IS NOW ON ALL THE TIME AFTER GETTING THE M35 RECALL DONE ON MY CAR. DEALER SHIP SEEMS TO THINK IT IA NOTHING THAT THEY DID WRONG AND NOW I GOTTA PAY AT LEAST $135 TO GET A DIAGNOSTICS DONE ON MY CAR TO SEE WHAT IS WRONG. ALSO SEATBELT LIGHT NEVER STAYS ON ANY MORE EVEN IF MY SEATBELT IA NOT ON UT JUST COMES ON WHEN I TURN CAR ON THEN GOES OFF WHEN AIRBAG LIGHT COMES ON.