2002 Jeep Liberty Complaint Log

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2002 JEEP LIBERTY STEERING WENT OUT OF MY CAR. MODULE KNOCKED OUT BECAUSE IT KEPT CLIMBING AND DEAD BATTERY. *MW THE CONSUMER EXPERIENCED ELECTRICAL PROBLEMS, WHICH CAUSED THE BATTERY TO DRAIN, ON SEVERAL OCCASIONS. THE REPAIR SHOP, PULLED OUT A FUSE IN THE DOOR PANEL. THE CONSUMER ALSO STATED, THE VEHICLE STALLED. *JB

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, SHE CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUFFERED FROM MULTIPLE BRUISES TO THE FACE AND BODY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND BEING INSPECTED. TWO MONTHS AGO, THE VEHICLE WAS REPAIRED UNDER A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE RECALL REMEDY REPAIR FAILED TO CORRECT THE AIR BAG DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE FAILURE MILEAGE WAS UNAVAILABLE.

DRIVING DOWN STREET WITH NO STOP SIGNS OUT OF CORNER OF EYES I SAW A SILVER CAR SPEEDING THROUGH A STOP SIGN LUCKILY I SAW IT EARLY AND SLAMMED ON MY BRAKES, WE HIT VERY HARD I HIT STEERING WHEEL MY PASSENGER WAS INJURED TOO, MY QUESTION IS IM READING THAT 2002 JEEPS AIRBAGS GO OFF EASILY WHY DIDN'T MINE GO OFF, I BOUGHT THE CAR WHEN IT WAS 1 YEAR OLD BUT NEVER CHECKED IF IT HAD ANY ACCIDENTS, ITS SUPPOSE TO HAVE AIRBAGS IN THE FRONT AND PASSENGER SEAT, COULD THE DEALER HAVE SOLD ME A DEFECTIVE JEEP. THE OTHER DRIVER WAS SPEEDING CAUSING TO HIT VERY HARD, WHY DIDN'T THE AIRBAG DEPLOY WHICH WOULD HAVE SAVED ME FROM HITTING THE STEERING WHEEL (I CANT REMEMBER WHAT ELSE I HIT ALL I KNOW IS I WAS TAKEN IN AMBULANCE TO EMERGENCY ROOM MY PASSENGER DROVE TO EMERGENCY ROOM CAUSE SHE DIDN'T WANT TO BE PUT ON AS BOARD SHE HAS A PLATE IN HER HIP WE ARE BOTH 64 YEARS OLD. IF MY CAR WAS DEFECTIVE WHEN I BOUGHT IT IN 2003 I NEED TO DO SOMETHING ABOUT IT. IM READING THAT THOSE 2002 AIRBAGS GO OFF VERY EASILY WHY DIDN'T MINE. [XXX] .[XXX] BOUGHT CAR IN 2003 FROM ROYAL GATE DODGE ELLISVILLE MO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAS NOT BEEN CONTACTED.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

MY JEEP CURRENTLY HAS 42,000 MILES AS OF NOV 1, 2015. IT IS 14 YEARS OLD. HOWEVER, THE 3.7 L ENGINE HAS A HISTORY (1 IN 200 AS BEST I CAN TELL FROM THE INTERNET) OF SOMEHOW COAGULATING OIL INTO SLUDGE AROUND THE 50,000 MILE MARK. THIS JEEP IS PART OF THE TRAILER HITCH AND AIRBAG RECALL, BUT AS YOU KNOW DEALERSHIPS NEVER GOT PARTS TO UPDATE. HOWEVER, IT ALSO SEEMS THE ENGINE WAS DESIGNED TO FAIL ON THESE MODELS. MECHANICS THAT WORK ON THESE ENGINES JUST SHAKE THEIR HEADS AND TELL YOU CHRYSLER UPDATED THE ENGINE TO FIX THIS BUT THAT DOESN'T HELP ANYBODY WHO HAS AN ORIGINALLY DESIGNED ENGINE. AGAIN, THESE ENGINES WERE DESIGNED TO SLUDGE. IT USUALLY STARTS WITH ROCKER ARMS CRACKING/BREAKING AND EVEN AFTER REPLACEMENT AND CLEANSING THE OIL SLUDGES UP AGAIN. OF COURSE, CHRYSLER DEALERSHIPS ACT LIKE EVERY OCCURRENCE OF THIS IS ISOLATED, BUT THIRD PARTY MECHANICS KNOW BETTER. MINE HAS TWO JEEPS RIGHT NOW THAT ARE SLUDGED. BASICALLY THE SOCIAL SAFETY CONCERN IS THAT YOUR ENGINE CAN BREAK WHEN YOU'RE DRIVING. AND ALSO THAT CHRYSLER SOLD BATCHES OF THESE ENGINES THAT THEY KNEW WERE DEFECTIVE, IF NOT AT THE ORIGINAL DESIGN THEN SOON AFTER; WHEN THEY DECIDED THEY HAD TO CHANGE THE ORIGINAL DESIGN. I'M ONLY BEING AFFECTED BY IT NOW BECAUSE I HAVE SO FEW MILES ON MY JEEP. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

UPON ENTERING VEHICLE AND SITTING IN THE DRIVER SEAT, AN ATTEMPT WAS MADE TO LATCH THE DRIVER SIDE SEAT BELT. UPON INSERTING THE LATCH INTO THE RECEIVER, THE CONNECTION DID NOT HOLD AS IT HAD THE PREVIOUS ELEVEN YEARS. UPON FURTHER INVESTIGATION IT WAS VISIBLE THAT THE RED PLASTIC LATCHING DEVICE IN THE RECEIVER WAS IN A DEPRESSED POSITION. THE SEAT BELT SLEEVE WOULD ENTER THE RECEIVER IN THE SLOT BUT WOULD NOT CATCH AND HOLD MAKING IT UNUSABLE AND THEREFORE UNSAFE TO DRIVE. THE LATCHING DEVICE ON THE RECEIVER WAS ABLE TO BE PRIED UPWARD AT ONE END AND, ONLY BY SLIDING THE BELT LATCH INTO THE RECEIVER WHILE BEING CAREFUL NOT TO PUSH IT ANY FURTHER THAN NECESSARY TO CATCH, IT WOULD LATCH AND HOLD. IF IT WAS PUSHED EVEN 1/4 INCH DEEPER THE LATCH WOULD STICK IN A DEPRESSED POSITION AND A SECURE CONNECTION WAS IMPOSSIBLE TO ACHIEVE. IT THEN NEEDED TO BE MANUALLY POPPED BACK UP INTO THE POSITION TO RECEIVE THE BELT LATCH BY USING A TOOL WITH A HOOKED PIECE OF METAL ON IT SIMILAR TO A KNITTING NEEDLE OR A BOTTLE/CAN OPENER ON A POCKET KNIFE. PRYING IT UP WITH A SCREWDRIVER MAY ALSO WORK BUT MIGHT TAKE SEVERAL ATTEMPTS, BEING CAREFUL NOT TO DAMAGE THE RECEIVER. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

I OWNED THE JEEP FOR ABOUT 6 MONTHS. IT RAN GREAT, NO PROBLEMS THEN OUT OF NO WHERE IT WOULDN'T START. SOUNDED LIKE THE BATTERY WAS DEAD AND JUST NOT TURNING OVER AND HAD IT LOOKED AT ABOUT TWO DAYS LATER. HE TOLD ME THAT THE SECOND CYLINDER HAD NO COMPRESSION THEREFORE THE ENGINE WAS BLOWN. PERSONALLY I LOVE JEEPS AND WOULDN'T WANT ANYTHING ELSE BUT AFTER HEARING THIS, AND HAVING IT BE A KNOWN ISSUE FOR THIS YEAR MAKE AND MODEL I WOULD HAVE CHOSEN A LITTLE WISER. I READ ABOUT SEVERAL 2002 JEEP LIBERTIES WITH THE SAME ISSUE WHICH LED ME TO THIS SITE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE JEEP ALL OF SUDDEN STARTS TO ACCELERATE AND WILL NOT STOP ACCELERATING EVEN WHEN ON THE BRAKE. MY DAUGHTER FIRST EXPERIENCE IT AND HAD TO PULL INTO A PARKING LOT AND PULL THE EMERGENCY BRAKE AND TURN OFF JEEP. I THEN EXPERIENCE IT AFTER SHE TOLD ME ABOUT IT I WAS STOPPING AT A STOP LIGHT WHEN IT STARTED TO ACCELERATE.I HAD NO CARS IN FRONT OF ME I HAD TO TURN RIGHT THE JEEP FELT LIKE SOMEONE HAD THERE FOOT ON THE GAS PEDAL WHEN I HAD MY FOOT ON THE BRAKE. I HAD TO PULL INTO DITCH AND PUT IT IN NEUTRAL AND PULL THE EMERGENCY BRAKE ON AND TURN OFF JEEP. EVERY TIME I STARTED THE JEEP THE ENGINE WOULD REV UP LIKE THE PEDAL WAS STUCK TO FLOOR PLEASE HELP MY DAUGHTER DRIVES THIS JEEP. I TOOK IT THE SHOP AND THE DIAGNOSTIC CLAIMS THERE IS NOTHING WRONG WITH IT. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WA NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THIS IS THE THIRD NOTICE I HAVE RECEIVED REGARDING THE IMPORTANT SAFETY RECALL OF MY JEEP LIBERTY. IT SAYS CHRYSLER INTENDS TO INSTALL AN OEM TRAILER HITCH TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS, BUT THE PARTS REQUIRED ARE STILL NOT AVAILABLE. I DRIVE MY JEEP AROUND IN FEAR EVERYDAY OF SOMEONE HITTING ME AND EXPLODING INTO FLAMES WITH MY CHILDREN INSIDE. I'VE READ ARTICLES SAYING THE JEEP IS A WORSE DEATH TRAP THAN THE PINTO EVER WAS! PLEASE TELL ME WHEN WILL THIS BE RECTIFIED? *TR

IN MID JANUARY WAS SENT A RECALL NOTICE. TRIED TO SETUP AN APPOINTMENT WITH MY DEALERSHIP FOR REPAIR. THEY SAID THE PARTS WERE NOT AVAILABLE YET AND I WOULD RECEIVE ANOTHER CARD STATING WHEN IT WILL BE AVAILABLE. IT IS NOW MID APRIL AND NO CARD. I HAVE CALLED TWICE AND THERES NO STATUS OF WHEN I CAN GET THIS FUEL TANK RECALL REPAIRED. THERE IS A DANGER OF UNDERBODY FIRE IN REAR COLLISIONS. I WOULD LIKE THIS REPAIRED IMMEDIATELY. *JS

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE WHEN THE VEHICLE WAS TURNED ON AND WOULD DIM WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING TO UNLOCK MY OTHER VEHICLE BECAUSE MY HUSBAND LOCKED THE KEYS IN THE CAR. I HAD MY TWO YOUNG BOYS, 2 AND 3 YEARS OLD WITH ME. I WAS ON AN INTERSTATE WHEN ALL OF A SUDDEN, THE WHEEL LOCKS UP AND I SEE SMOKE COMING FROM THE HOOD. BLEW THE ENGINE!!!! I WAS STUCK ON THE SIDE OF THE ROAD, NO CELL PHONE, THE NIGHT BEFORE A TERRIBLE ICE STORM THAT WAS HEADED MY WAY. VERY SCARY SITUATION. I COULDN'T BELIEVE IT WAS HAPPENING TO ME. NOW IT IS GOING TO COST ME OVER $5000 TO FIX IT, I THINK NOT. I DON'T HAVE THAT KIND OF MONEY SITTING AROUND. I HAVE TWO LITTLE ONES IN DIAPERS AND ANOTHER IN COLLEGE. SO DISAPPOINTED IN THE MANUFACTURER FOR NOT WARNING THE PUBLIC. AND TO BOOT, I ONLY PAID IT OFF LAST SUMMER. $18,000 DOWN THE TUBE. IT WAS MY FIRST VEHICLE I EVER PAID OFF. SO VERY DISAPPOINTED. *TR

2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO FUEL TANK RECALL NOTICE. *SMD THE CONSUMER SUBMITTED AN ILLEGIBLE RECEIPT.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM) WAS RECEIVED IN FEBRUARY OF 2014. THE CONTACT STATED THAT THE DEALER AND THE MANUFACTURER WERE CONTACTED ON NUMEROUS OCCASIONS, WHO INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED TIME FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.

TL-THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT REFERENCED RECALL NHTSA CAMPAIGN NUMBER: 01V373000 (AIR BAGS). THE VEHICLE WAS TAKEN TO DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS. 199,000. PAM

RECEIVED A REAR STRUCTURE REINFORCEMENT LETTER FROM CHRYSLER AND THE NATIONAL TRAFFIC SAFETY ADMINISTRATION STATING THAT CERTAIN 2002-2007 MODEL YEAR JEEP LIBERTY VEHICLES CONTAINS DEFECT RELATED TO MOTOR VEHICLE SAFETY. PROBLEM: THE FUEL TANK ON VEHICLE HAS A SMALL CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE. WHAT DEALER WILL DO: CHRYSLER INTENDS TO INSPECT YOUR VEHICLE AND INSTALL AN OEM TRAILER HITCH WHERE APPROPRIATE, FREE OF CHARGE (PARTS AND LABOR) TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS.... WHAT YOU MUST DO TO ENSURE YOUR SAFETY: ONCE YOU RECEIVE YOUR FOLLOW UP NOTICE IN THE MAIL, SIMPLY CONTACT DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT. WE HAVE NEVER RECEIVED A FOLLOW UP NOTICE IN THE MAIL. I TOOK IT UPON MYSELF TO CALL THE DEALER AND THEY WERE NOT HELPFUL. THEY SAID THEY WERE BOOKED WITH APPOINTMENTS BUT WOULD GIVE ME A CALL BACK TO SCHEDULE A FUTURE APPOINTMENT. I NEVER RECEIVED A CALL BACK. I CALLED AGAIN AND WAS LEFT ON HOLD FOR OVER TWENTY MINUTES. I CALLED AGAIN, LEFT A MESSAGE WITH CUSTOMER SERVICE AND NEVER RECEIVED A CALL BACK. REGARDING AN INDIVIDUALS SAFETY, IT SEEMS IT IS NOT OF IMPORTANCE TO THE LOCAL CHRYSLER, JEEP DEALER. I RECEIVED THE RECALL LETTER A FEW MONTHS AGO AND YET HAVE NOT RECEIVED A CALL AND JUST ABOUT FORGOT ABOUT UNTIL MY HUSBAND ASKED ABOUT IT. I HAVE GIVEN UP ON CONTACTING THE DEALER AND HENCE THE COMPLAINT LETTER TO YOU. I AM SIX MONTHS PREGNANT AND THIS SHOULD BE THE LEAST OF MY CONCERNS BUT NOW I HAVE TO WORRY ABOUT THIS ALONG WITH MY PREGNANCY. PLEASE ADVISE FOR I WOULD LIKE TO GET THIS RESOLVED AS SOON AS POSSIBLE. THANK YOU, [XXX] C/O[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPDATED 11/17/2014 *JS

AIRBAG LIGHT COMES ON DAILY-DEALERSHIP HAS NO PARTS TO FIX POSSIBLE DEPLOYMENT . I HAVE HAD CAR IN SEVERAL TIMES & HAVE BEEN TOLD THERE ARE STILL NO PARTS TO REMEDY THE RECALL.

RECEIVED RECALL REGARDING SAFETY ISSUE ON JEEP LIBERTY. HAVE CONTACTED 3 DIFFERENT DEALERS IN TRI-CITY AREA AND HAVE BEEN TOLD THAT THE PARTS ARE UNAVAILABLE. IF THIS IS INDEED A SAFETY ISSUE, THEY NEED TO GET THE PARTS AND MAKE THEM AVAILABLE. "THE FUEL TANKS IN THESE VEHICLES ARE AT RISK OF FAILURE AND LEAKAGE IN CERTAIN REAR IMPACTS. ON VEHICLES IN THE RECALL THAT ARE NOT EQUIPPED WITH A TOW HITCH, CHRYSLER WILL INSTALL A CHRYSLER DESIGNED TOW HITCH FREE OF CHARGE, PROVIDED THE CONDITION OF THE VEHICLE CAN SUPPORT PROPER INSTALLATION." *TR

HELLO, I HAVE A JEEP LIBERTY 2002 4X4. I HAVE BEEN NOTICING A STRONG GAS SMELL RECENTLY. THE DEALER FOUND IT'S SCHRADER VALVE LEAKING. I ASKED THEM TO SHOW ME THE PROBLEM. SO, WHEN THEY TRIED TO START THE CAR - THE FUEL WAS POURING FROM THE SCHRADER VALVE. I WAS SHOCKED WHEN I SAW IT. IT'S VERY DANGEROUS. I WAS DRIVING THIS CAR ALMOST EVERY DAY TO GO TO WORK AND SOMETIMES WITH MY WHOLE FAMILY DURING THE WEEKEND. I FEEL LUCKY IT DIDN'T BURN. THE DEALER SAID THE WHOLE FUEL RAIL ASSEMBLY NEED TO BE REPLACED, AND THE SCHRADER VALVE CAN'T BE REPAIRED ALONE! I REALLY WANT TO COMPLAIN ABOUT THIS. I LOVE MY JEEP LIBERTY. BUT THE SCHRADER VALVE ISSUE IS A VERY SERIOUS PROBLEM AND IT COULD CAUSE THE FIRE, HARM THE LIFE! ALSO IT DOES NOT MAKE SENSE TO ME - WHY DO YOU NEED TO CHANGE THE WHOLE FUEL RAIL ASSEMBLY TO FIX A SCHRADER VALVE? IT LOOKS IS A DESIGN DEFECT! THANKS, *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THERE WAS A NHTSA RECALL CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND THE PART WAS NOT AVAILABLE; THEREFORE, THEY COULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BECOME AVAILABLE FOR AT LEAST ANOTHER THREE MONTHS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED, WHICH RESULTED IN THE VEHICLE FAILING THE STATE INSPECTION. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE REMEDY FAILED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,906.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000. THE CONTACT WAS MADE ADVISED THAT THE PARTS WERE NOT AVAILABLE AND AS A RESULT THE RECALL REPAIR WAS UNABLE TO BE PERFORMED. THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THERE ARE NO FAILURES AT THIS TIME.

TL - THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART WAS UNAVAILABLE AND THE DEALER DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JCC

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 ( FUEL SYSTEM, GASOLINE , STRUCTURE ). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/29/14*CN

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO ADVISED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN A RECALL AND THAT THE CONTACT WOULD RECEIVE A NOTICE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 139,000.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE REMEDY PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/04/2014*LJ

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR SEAT BELT BUCKLES FOR THE PASSENGER, DRIVER, AND THE MIDDLE SEAT BELTS FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BUCKLES WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. IN ADDITION, THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V04600 (AIR BAG) WAS RECEIVED IN JANUARY OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 160,000.

THE LOCK MOTOR/LINKAGE FOR THE REAR SWING DOOR STOPPED WORKING. THIS IN AND OF ITSELF ISN'T A BIG DEAL BUT APPARENTLY EVERY TIME I CLICKED THE KEY FOB TO UNLOCK VEHICLE FOR ENTRY THE MALFUNCTIONED LOCK MOTOR CAUSED BATTERY DRAINAGE. IN JUST A MONTH A BRAND NEW BATTERY WAS COMPLETELY DEAD AND COULDN'T HOLD A CHARGE. I AM LUCKY THAT I WAS ONLY STRANDED A MILE FROM HOME. THERE SEEMS TO BE HUNDREDS OF PEOPLE WITH THE SAME ISSUE AND SOME PEOPLE HAVE HAD IT CAUSE MORE THAN BATTERY DRAINAGE. ELECTRICAL FIRES ENSUED. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND THEY COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/27/14*CN

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND COULD NOT PROVIDE AN ESTIMATED ARRIVAL DATE FOR THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2002 JEEP LIBERTY - PIECE IN IGNITION (IN STEERING COLUMN) BROKE AND WAS UNABLE TO START VEHICLE. *TR

RECEIVED INTERIM NOTICE OF RECALL #R06/NHTSA 15V-046 OVER A YEAR AGO. THE PART(S) ARE STILL NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN: 13V252000 (FUEL SYSTEM, GASOLINE,STRUCTURE). THE DEALER ADVISED THE CONTACT THAT THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. DJR..UPDATED 08-26-14 *BF THE CONSUMER STATED THE ISSUE HAS BEEN RESOLVED. UPDATED 09/2/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE FOR MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/2014*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER THE RECALL. UPDATED 4/21/15 *JS

WE WERE TRAVELING SOUTHBOUND ON I75 AT A SPEED OF ONLY APPROXIMATELY 15MPH DUE TO A CAR ACCIDENT AHEAD OF US. ALL OF SUDDEN MY CAR DROPPED AND I HEARD A SCRAP OF METAL AGAINST ASPHALT. I SLOWLY PULLED CAR OVER TO CENTER MEDIAN AND GOT MY CHILDREN TO THE CENTER OF THE GUARDRAILS TO KEEP THEM SAFE. UPON EXPECTING VEHICLE, I NOTICED THAT THE WHEEL ON THE PASSENGER FRONT SIDE OF THE VEHICLE WAS TURNED AWAY FROM THE CAR, THE MOLDING WAS DETACHED AND THE METAL THAT HOLDS THE WHEEL IN PLACE WAS SITTING ON THE ROADWAY. WE HAD TO WAIT FOR OVER 3 HOURS FOR A TOW TRUCK DUE TO NEEDING A TOW TRUCK THAT HAD A LIFT, NOT A FLATBED. BY THE TIME THE TOW TRUCK ARRIVED, THE DEALERSHIP WAS CLOSED AND WE HAD TO BE TOWED TO A REPAIR SHOP THAT COULD HAVE THE REPAIRS COMPLETED FOR US BY SATURDAY AFTERNOON. IT TURNED OUT TO BE THE BALL JOINT NUT FELL OFF OF THE BOLT THAT HOLDS IT IN PLACE. THE ENTIRE BALL JOINT NEEDED TO BE REPLACED AS WELL AS LUBRICATED. THE REPAIR PERSON CHECKED THE OTHER SIDE AND SUGGESTED WE TAKE TO HAVE INSPECTED, AS IT DID NOT HAVE A COTTER PIN TO HOLD THE NUT ONTO THE BALL JOINT ASSEMBLY. THE TOTAL COST FOR THE REPLACEMENT WAS $240. BECAUSE OF OUR SPEED, NO ONE WAS HURT. DUE TO THE FACTS KNOWN ABOUT THE JEEP LIBERTY, I WAS THANKFUL WE WERE NOT TRAVELING AT THE POSTED SPEED LIMIT OF 70MPH OR WE WOULD HAVE HAD A VEHICLE TURN OVER AND POSSIBLE INJURIES OR DEATH. I HAVE PHOTOS AS WELL AS RECEIPTS SHOWING THIS ISSUE. *TR