2003 Jeep Liberty Complaint Log

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 03V460000 IN REFERENCE TO REPLACEMENT OF THE FRONT CONTROL ARM LOWER BALL JOINT WAS RECEIVED. THE DEALERSHIP WAS CONTACTED WHO INDICATED THERE WAS A WAITING LIST BECAUSE THERE WERE NO PARTS IN STOCK AND THE CONTACT WOULD BE CALLED BACK WHEN THE PARTS WERE AVAILABLE. THE CONTACT EXPRESSED CONCERN BECAUSE THE VEHICLE POSED A SERIOUS RISK IF THE LOWER BALL JOINTS FRACTURED WHILE DRIVING. UPDATED 12/12/06. *JB

DT*: THE CONTACT STATED WHEN A NHTSA RECALL LETTER# F23 FOR THE SUSPENSION: FRONT CONTROL ARM: LOWER BALL JOINT WAS RECEIVED, THE MANUFACTURER WAS CONTACTED. WHEN THE CONTACT INFORMED THE MANUFACTURER OF THE CIRCUMSTANCES OF BEING ON AN ISLAND, 800 MILES AWAY FROM THE CLOSEST SERVICE DEALER, THE CONTACT WAS INFORMED THAT THE USE OF AN INDEPENDENT SERVICE DEALER WOULD NOT BE APPROVED FOR THE RECALL REPAIR.

DT*: THE CONTACT STATED THE VEHICLE WAS DIFFICULT TO CONTROL AND CORRECT THE DIRECTION OF THE STEERING WHEEL, AND LOST BALANCE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS A NHTSA RECALL, # 03V460000 ON THE VEHICLE REGARDING THE FRONT SUSPENSION: CONTROL ARM: LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

MY WIFE WAS DRIVING HER 2003 JEEP LIBERTY IN TRAFFIC APPROACHING A STOP LIGHT. SHE BUMPED INTO THE CAR IN FRONT OF HER TRAVELING AT ABOUT 10 MPH. IT WAS SUCH A MINOR BUMP THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE BURST INTO FLAMES FROM THE ENGINE COMPARTMENT SHE BARELY HAD ENOUGH TIME TO ESCAPE. THE CAR IS A TOTAL LOSS AND THE CAR IS COMPLETELY BURNT OUT INSIDE. *NM

DT*: THE CONTACT STATED THE NHTSA RECALL #06V288000, REGARDING THE LOWER BALL JOINTS WOULD TAKE TEN DAYS FOR THE SERVICE DEALER TO OBTAIN THE PARTS. THE CONTACT EXPRESSED THIS WAS TOO LONG TO WAIT FOR SUCH A SAFETY ISSUE TO BE ADDRESSED AND THE MANUFACTURER WAS UNABLE TO ASSIST THE CONTACT TO GET THE WORK DONE ANY QUICKER.

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

RECEIVED A F23 SAFETY RECALL NOTICE 11/13/06. CALLED STIVER JEEP IN LEXINGTON, SC TO SCHEDULE AN APPOINTMENT TO BRING 2003 LIBERTY IN. THEY PUT ME ON A WAITING LIST OF APPROXIMATELY 3 - 4 WEEKS. THIS IS UNACCEPTABLE. I CALLED SALUDA MOTOR SALES IN SALUDA, SC, AND THEY WILL FIX MY CAR ON MONDAY, 11/20. THE MAN AT STIVERS TALKED AS THOUGH THIS RECALL IS NO BIG DEAL. IT IS A BIG DEAL. MY PREGNANT DAUGHTER IS DRIVING THIS CAR EVERYDAY. *NM

I WAS CONTACTED BY DAIMLER CHRYSLER REGARDING A SAFETY RECALL (F23) FOR LOWER BALL JOINTS ON MY 2003 JEEP LIBERTY. I FOLLOWED THE RECALL DIRECTIONS AND CONTACTED MY LOCAL DEALER (STEVE WHITE MOTORS) TO SCHEDULE A REPAIR. I WAS TOLD THAT MY REPAIR WOULD NEED TO WAIT 10 WEEKS DUE TO THE RATIONING OF REPAIR PARTS TO THE DEALERS BY DAIMLER CHRYSLER. I THEN CONTACTED THE "HELP" NUMBER FOR DAIMLER CHRYSLER PROVIDED BY THEM ON THE RECALL NOTICE. I WAS TOLD THAT ASIDE FROM HAVING MY VEHICLE INSPECTED THERE WAS NOTHING THEY COULD DO BECAUSE THERE WASN'T ANOTHER DEALERSHIP WITHIN A 20 MILE RADIUS FROM MY HOME, NOR COULD THEY PROVIDE THE REPAIR PART ANY SOONER. THE RECALL NOTICE INDICATES THAT THE FAULT IN THE PART "CAN CAUSE THE BALL JOINT TO...SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING." AND NOW I'M TOLD TO WAIT 2 AND 1/2 MONTHS BEFORE THIS CONDITION CAN BE CORRECTED. THAT'S 2 AND 1/2 MONTHS OF JEOPARDIZING MY WIFE'S AND MY SAFETY. THAT IS UNACCEPTABLE TO ME AND SHOULD BE TO BOTH DAIMLER CHRYSLER AND YOU. *JB

DT*: THE CONTACT STATED A NHTSA RECALL LETTER WAS RECEIVED, #06V288000 REGARDING THE LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP.

DT*: THE CONTACT STATED THE SERVICE DEALER WAS UNABLE TO MAKE RECALL REPAIRS FOR RECALL F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINTS, DUE TO THE MANUFACTURER REFUSING TO SEND REPLACEMENT PARTS.

I HAVE A 2003 JEEP LIBERTY FOR WHICH I HEARD RE: RECALL SOME MONTHS BACK. I INQUIRED AT MY DEALERSHIP IN AUG ( GREENBRIAR JEEP) AND WAS TOLD I WOULD GET A NOTICE. WELL, I DID RECEIVE NOTICE 11/12. WHEN I CALLED DEALER TODAY 11/13, I WAS TOLD THEY DID NOT HAVE PARTS, AND THE PARTS WERE ALREADY 2 WEEKS BEHIND. IF THIS IS A SAFETY ISSUE THERE SHOULD BE ENOUGH REPAIR KITS FOR ALL VEHICLES INVOLVED. IS THERE ANYWAY OF EXPEDITING THIS REPAIR? I AM VERY CONCERNED WITH THIS KIND OF DELAY WHERE SAFETY IN DRIVING THE VEHICLE IS IN QUESTION. RESPECTFULLY SUBMITTED, M. SHERMAN. *JB

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED NO PROBLEM HAD OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED A NHTSA RECALL #06V288000 REGARDING SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT LETTER WAS RECEIVED ON 11/06/06. ON 11/09/06, THE DEALER WAS CONTACTED WHO DETERMINED THE CONTACT WOULD HAVE TO BE PUT ON A WAITING LIST BECAUSE THE REPLACEMENT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED THAT SAME DAY, WHO OFFERED THAT THERE COULD BE OTHER DEALERS WITH SHORTER WAITING LISTS. THE CONTACT WAS GIVEN A LIST OF OTHER DEALERS IN THE AREA. THE CONTACT EXPRESSED CONCERN BECAUSE THE RECALLED COMPONENT COULD POSE A SERIOUS RISK IF THE LOWER BALL JOINT FRACTURED. UPDATED 1/29/2007 - BALL JOINT REPLACEMENT WAS COMPLETED ON 1/7/2007. *NM

TL*-THE CONTACT RECEIVED A SAFETY RECALL IN NOVEMBER AND THE DRAWLER HAS NOT SCHEDULE THE REPAIRS. HE IS CONCERNED ABOUT THE TIME IT'S TAKING THE DRAWLER TO ADDRESS THE RECALL.

DT*: THE CONTACT STATED A RECALL LETTER #06V288000 WAS RECEIVED REGARDING THE LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

TL*- THE CONTACT STATED THAT SHE HAS RECEIVED A RECALL NOTICE FOR HER JEEP LIBERTY'S LOWER BALL JOINTS. CONTACT STATED THAT NO ONE IS HELPING HER AT THE DEALERSHIP. SHE CLAIMS, DEALER STATED THAT THE PARTS NECESSARY AREN'T AVAILABLE TO ADDRESS THE RECALL. THE RECALL NOTICE IS F23 LOWER BALL JOINTS.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 03V460000 REGARDING SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED. TWO DEALERSHIPS WERE CONTACTED TO ASK IF THE ALIGNMENT AFTER PERFORMING THE BALL JOINT REPLACEMENT WAS INCLUDED. THE DEALERSHIP REPRESENTATIVES STATED THE ALIGNMENT WAS CONSIDERED VEHICLE MAINTENANCE AS SUCH WAS NOT INCLUDED IN THE RECALL REMEDY. IF THE ALIGNMENT WERE NOT PERFORMED THE TIRES WOULD RAPIDLY WEAR OFF AND ITS REPLACEMENT WOULD ALSO BE REQUIRED. THE MANUFACTURER WAS CONTACTED WHO COINCIDED WITH THE DEALERSHIPS STATEMENT. THE CONTACT CONSIDERED THE RECALL REMEDY INSUFFICIENT BECAUSE THE MISALIGNMENT WAS A CONSEQUENCE OF MANUFACTURER DEFECT.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER #06V288000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED ON 11/07/06. THE SERVICE DEALER WAS CONTACTED, WHO SUGGESTED THAT THE PARTS DEPARTMENT NEEDED TO ORDER THE PART. THE PARTS DEPARTMENT EXPRESSED TO THE CONTACT THAT THE RECALL PARTS WERE ON BACK ORDER, AND IT WOULD TAKE 4 TO 5 MONTHS TO GET THE PART. THE CONTACT EXPRESSED CONCERN BECAUSE THE DEFECTIVE PART COULD CREATE A DANGEROUS SITUATION IF THE LOWER BALL JOINT FRACTURED. THE CONTACT PLANNED TO FILE A COMPLAINT WITH THE MANUFACTURER AFTER FILING A COMPLAINT WITH THE NHTSA.

DT*: THE CONTACT STATED THE VEHICLE THERE WAS A RECALL ON THE LOWER BALL JOINT SUSPENSION #06V288000. BOTH THE SERVICE DEALER AND THE MANUFACTURER DETERMINED THE MANUFACTURER ONLY WILL SEND OUT 3 PARTS PER DEALERSHIP PER WEEK AND IT WILL TAKE FOUR MONTHS TO GET THE PARTS FOR THE REMEDY REPAIR.

DT*: THE CONTACT STATED WHEN A NHTSA RECALL LETTER F23 WAS RECEIVED FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, THE SERVICE DEALER WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE CONTACT WAS INFORMED THERE WAS A WAITING LIST OF 4-6 WEEKS. THE MANUFACTURER WAS NOT ALERTED.

DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT SERVICE DEALER FOR SCHEDULED MAINTENANCE, AND WAS INFORMED OF THE NHTSA RECALL, F23 FOR THE SUSPENSION: FRONT:CONTROL ARM; LOWER BALL JOINT. THE SERVICE DEALER INFORMED THE VEHICLE WOULD BE ADDED TO THE WAITING LIST OF 43 OTHER VEHICLES OF WHICH 3 A WEEK WERE BEING SERVICED AS PARTS WERE AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THEY WOULD NOT AUTHORIZE SERVICE AT AN INDEPENDENT DEALER OR REIMBURSE FOR THE PART IF THE INDEPENDENT DEALER WAS USED ALTHOUGH ANOTHER SERVICE DEALER COULD BE CONTACTED TO FIND A SHORTER WAITING LIST.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL # 06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

TL*- THE CONTACT RECEIVED HIS RECALL 03V460000. THE CONTACT STATED THAT HE HAS NOT HAD THE LOWER BALL JOINTS REPLACED AS OF YET. THE DEALERSHIP TOLD HIM IT MAY BE ABOUT 2 MONTHS BEFORE THE VEHICLE COULD BE REPAIRED. THE MANUFACTURER TOLD HIM THAT ONLY 4 LOWER BALL JOINTS WERE SENT TO THE DEALERSHIP PER WEEK, AND HE FELT THAT HE SHOULD BE ON THE TOP OF THE WAITING LIST BECAUSE THE VEHICLE WAS USED FOR GOVERNMENT PURPOSES EACH DAY. *AK

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER REGARDING FRONT LOWER BALL JOINTS WAS RECEIVED. WHEN THE DEALER WAS CONTACTED TO MAKE AN APPOINTMENT FOR THE REMEDY REPAIR, THE PARTS WERE NOT AVAILABLE. THE VEHICLE HAD BEEN ON THE WAITING LIST SINCE EARLY NOVEMBER. WHEN THE MANUFACTURER WAS CONTACTED, THEY ADVISED THE CONTACT TO TRY OTHER DEALERSHIPS. THE CONTACT EXPRESSED CONCERN REGARDING THE SAFETY OF DRIVING THE VEHICLE UNDER THESE CONDITIONS.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

DT*: THE CONTACT STATED WHILE APPROACHING A TRAFFIC LIGHT AT 25 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE RESTARTED, THE AUTOMATIC TRANSMISSION WAS PLACED INTO DRIVE, BUT THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS SHUT OFF AND TURNED BACK ON 4 TIMES, BEFORE IT WAS ABLE TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DUPLICATE THE PROBLEM AFTER PERFORMING A DIAGNOSTIC TEST. THE DEALER INFORMED THE CONTACT THAT ALL 4 TIRES WERE WORN DOWN UNEVENLY AND THERE WERE PIECES OF METAL SHOWING ON THE INSIDES OF THE TIRES. ALSO, IT WAS DETERMINED THAT THE BRAKES AND REAR ROTORS WERE WORN, AND NEEDED TO BE REPLACED, ALONG WITH ALL 4 TIRES. A NHTSA RECALL LETTER, #06V288000 ON THE VEHICLE, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT WAS RECEIVED. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITLIST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO SUGGESTED THAT THE RECALL WORK SHOULD BE PERFORMED PRIOR TO GETTING ALL THE OTHER COMPONENTS REPLACED.

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

AFTER A RECALL (DAIMLER CHRYSLER SAFETY RECALL F23) OF MY JEEP LIBERTY FOR DEFECTIVE FRONT BALL JOINTS, I CALLED MY DEALER TO SCHEDULE A REPAIR FOR NEXT WEEK. MY DEALER TOLD ME THAT, BECAUSE OF THE LIMITED SUPPLY OF REPAIR PARTS FROM DAIMLER CHRYSLER (3 TO 5 SETS OF BALL JOINTS A WEEK TO A LARGE DEALERSHIP), I WOULD BE PUT ON A WAITING LIST AND MIGHT BE CALLED IN FOR THE REPAIRS IN THE NEXT 2 MONTHS OR MORE. ACCORDING TO THE RECALL NOTICE, BALL JOINT FAILURE "CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING". DAIMLER CHRYSLER MUST PROVIDE THE NECESSARY REPAIRS IMMEDIATELY. *JB

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNSURE ABOUT THE EXACT YEAR OF THE VEHICLE.

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A POPPING NOISE COMING FROM THE FRONT SUSPENSION. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINTS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS NOT ALERTED.

TL*- THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NHTSA RECALL 06V288000 CONCERNING THE LOWER BALL JOINT . THE CONTACT HAS CALLED THE DEALERSHIP IN HER AREA, AND THEY STATED THAT THEY DIDN'T HAVE ANY PARTS AVAILABLE. SHE HAS BEEN TRYING TO GET THE RECALL REPAIR PERFORMED SINCE NOVEMBER OF 2006 THERE HAVE BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 40000.*AK

TL*- THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO THE DEALERSHIP FOR THE LOWER BALL JOINT RECALL, AND THE DEALERSHIP STATED THAT THERE WAS A WAITING LIST TO WHICH THEY COULD BE ADDED. THE CONTACT HAS BEEN WAITING SINCE NOVEMBER OF 2006, AND HAD NOT RECEIVED A CALL FROM THE DEALERSHIP. THERE HAD BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 73,000.

WE HAD THE RECALL(BALL JOINTS) DONE ON OUR JEEP LIBERTY BACK IN 03. THEN ON 10/03/06 WE HAD IT BACK IN THE SHOP FOR STIFFNESS IN THE STEERING; WE WERE TOLD THE BALL JOINTS WERE FINE, AND THAT IT COULD BE THE POWER STEERING PUMP AND RACK AND PINION. ON 10/31/06, THE BALL JOINTS BROKE OFF WHILE DRIVING RESULTING IN MAJOR MECHANICAL DAMAGE TO OUR JEEP!!! IF THIS IS A RECALL ON THE FIRST RECALL, WHY SHOULD WE FEEL SAFE DRIVING THIS VEHICLE AFTER WE GET IT BACK? HOW DO WE KNOW ITS NOT GOING TO HAPPEN AGAIN? PLEASE GIVE US SOME INPUT. *NM

DT*: THE CONTACT STATED THERE ARE NO PROBLEMS HAVE OCCURRED WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE.

DT*: THE CONTACT STATED WHILE DRIVING 25 MPH, THE STEERING PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER TO BALANCE AND ROTATE THE TIRES. ABNORMAL WEAR WAS FOUND ON THE TIRES THAT HAD BEEN PURCHASED IN 08/2006. FOUR SEPARATE SERVICE DEALERS WERE CONTACTED TO SCHEDULE AN APPOINTMENT, AFTER RECEIVING RECALL F23, FOR THE SUSPENSION: FRONT CONTROL ARM: LOWER BALL JOINTS. EACH SERVICE DEALER INFORMED THE CONTACT OF THE BACK ORDER OF PARTS AND OFFERED TO ADD THE VEHICLE TO A WAIT LIST. AN INDEPENDENT MECHANIC INFORMED THE CONTACT THAT PARTS WERE ON HAND, FOR IMMEDIATE REPLACEMENT.

TL* - THE CONTACT STATED RECEIVED RECALL 06V288000 CONCERNING THE LOWER BALL JOINTS. THE CONTACT CALLED THE DEALER ON 10/31/06, AND HE WAS PUT ON A WAITING LIST. THE CONTACT CALLED THE DEALER BACK A ON 11/7/06, AND WAS TOLD THE DEALER WAS ABOUT THREE WEEKS AWAY FROM GETTING THE PART. THE CONTACT CALLED THE DEALER BACK ON 1/8/07, AND WAS TOLD HE WAS APPROXIMATELY FOUR WEEKS AWAY FROM GETTING THE PART. THE CONTACT BELIEVED THAT THIS WAS UNACCEPTABLE AMOUNT OF TIME TO WAIT FOR THE REPLACEMENT PART. THERE HAS BEEN NO FAILURES TO DATE. *AK

RECALL DELAY: I RECEIVED A RECALL NOTICE F23 FROM DAIMLER CHRYSLER (DC). I CONTACTED MY DEALER AND WAS TOLD THERE WOULD BE AN UNSPECIFIED DELAY IN ADDRESSING THIS ISSUE BECAUSE PARTS WERE NOT BEING RECEIVED IN SUFFICIENT QUANTITY BY THE DEALER. I WAS 26 ON THE RECALL LIST ON OCT. 30. I CONTACTED DAIMLER CHRYSLER CUSTOMER SERVICE, THEY CONTACTED THE DEALER AND I WAS TOLD REPAIR WOULD BE MADE IN ABOUT 3 WEEKS. I CONTACTED THE DEALER TODAY AND WAS TOLD ONLY 8 PARTS KITS HAD THUS FAR BEEN RECEIVED. I AGAIN CONTACTED DC AND WAS TOLD THAT MY ONLY RECOURSE WAS TO WORK WITH THE DEALER. AS THIS RECALL IS DESCRIBED AS RESULTING IN A LOSS OF STEERING IF A FAILURE OCCURS, I AM CONCERNED FOR THE SAFE OPERATION WHILE AWAITING REPAIR. I NEED FOR YOUR AGENCY TO ASSIST THE CORPORATION IN SOLVING THEIR SUPPLY PROBLEM. I WILL EXPECT A PROMPT REPLY. *JB

DT*: THE CONTACT STATED THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.

I RECEIVED A RECALL NOTICE FROM DAIMLER CHRYSLER ABOUT MY 2004 JEEP LIBERTY ABOUT A SAFETY RECALL F23-LOWER BALL JOINTS. THIS RECALL STATES THAT "BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING". TRYING TO MAKE AN APPOINTMENT WITH THE DEALER TO REPAIR THE PROBLEM REVEALED THERE WOULD BE AN 8 WEEK WAIT BECAUSE THE PARTS ARE NOT AVAILABLE. I LEARNED FROM THE DEALER (AND LATER VERIFIED BY CALLING DAIMLER CHRYSLER AT 1.800.853.1403) THAT DAIMLER CHRYSLER IS MAKING ONLY 3 REPLACEMENT PARTS AVAILABLE TO DEALERS PER WEEK! IF THIS IS SUCH A POTENTIALLY DANGEROUS SITUATION, DOESN'T DAIMLER CHRYSLER HAVE AN OBLIGATION TO MAKE MORE PARTS AVAILABLE TO DEALERS OF THEIR DEFECTIVE CARS? I UNDERSTAND THAT WE ARE TALKING ABOUT A LOT OF CARS, BUT THAT DOES NOT CHANGE THE FACT THAT I AM DRIVING A DEFECTIVE VEHICLE WHICH I WILL HAVE TO CONTINUE TO DRIVE FOR ANOTHER 8 WEEKS. HOW CAN SUCH A HUGE CORPORATION NOT INSURE THAT PARTS ARE AVAILABLE TO THEIR DEALERS IN A MORE TIMELY FASHION? WHAT HAPPENS IF INDEED A CRASH OCCURS WITHOUT PRIOR WARNING DURING THAT WAITING PERIOD? WHAT WILL DAIMLER CHRYSLER SAY AND DO THEN? THIS IS A SHAMEFUL EXAMPLE OF VIOLATING THE PUBLIC TRUST-AND THIS CAR IS NOT CHEAP-THEY ARE CERTAINLY NOT SAYING-HOLD YOUR PAYMENTS UNTIL THE CAR IS REPAIRED. WHAT CAN I DO BUT WAIT?*JB

DT*: THE CONTACT STATED THE NOTICE FOR NHTSA RECALL # 03V460000, WHICH PERTAINS TO THE LOWER BALL JOINT, WAS RECEIVED. A SERVICE DEALER WAS CONTACTED. THEY STATED THAT THE DEALERSHIP WAS CURRENTLY LIMITED TO 3 PARTS PER WEEK. THEREFORE THEY WOULD NOT BE ABLE TO SCHEDULE AN APPOINTMENT TO REPAIR THE VEHICLE FOR 3 TO 4 WEEKS BECAUSE THEY ARE BEING LIMITED BY THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED, WHO STATED THAT THE PARTS WERE ON BACK ORDER, AND THAT THEY WERE UNABLE TO PROVIDE FURTHER ASSISTANCE. UPDATED 12/1/2006 - *NM

DT*: THE CONTACT STATED THERE WERE NO PROBLEMS WITH THE VEHICLE. THERE WAS A NHTSA RECALL, #06V288000 ON THE VEHICLE REGARDING THE FRONT LOWER BALL JOINT. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. UPDATED 12/28/06. *JB

RECEIVED RECALL NOTICE ON JEEP LIBERTY ON OCTOBER 27,2006 AND BEGAN CALLING DEALERSHIPS FOR INFORMATION AND TO SCHEDULE A REPAIR. THIS WAS AFTER CALLING DAIMLER CHRYSLER FOR NAMES OF DEALER SINCE OURS HAD GONE OUT OF BUSINESS. I CALLED FOUR DEALERSHIPS WITHIN MY DRIVING AREA (35MILES) NOT ONE OF THEM OFFERED TO TAKE MY NAME, NUMBER OR ANY OTHER INFORMATION. I WAS TOLD ABOUT THE PARTS BEING ON BACK ORDER AND TO CALL BACK IN A WEEK OR 2. THIS IS WHAT I DID AND AGAIN WAS TOLD THE SAME I AGAIN CALLED D/C AND THE CUSTOMER REP TOLD ME AGAIN ABOUT THE PARTS BEING BACK ORDERED AND THAT EACH DEALER ONLY RECEIVED 1-2 A WEEK, THERE WAS NOTHING ELSE SHE COULD DO. WELL I HAVE BEEN CALLING EVERY WEEK SINCE FRIDAY THE 27TH OF OCTOBER AND FINALLY ON THURSDAY NOVEMBER 30TH A SERVICE PERSON WAS WILLING TO TAKE MY NAME AND PUT IT ON A WAITING LIST. BUT MY QUESTION IS FOR HOW LONG? MY AUTO IS MY ONLY TRANSPORTATION AS LIKE OTHERS, SHOULD I HAVE AN ACCIDENT WITH MY CHILDREN IN THE CAR OR ANY INCIDENT AT ALL WITH THEN IN THE CAR, DAIMLER CHRYSLER WILL NOT HAVE HEARD THE LAST OF ME. I HAVE ALREADY HAD TO REPLACE 2 FRONT TIRES FOR REASONS NO ONE COULD EXPLAIN (THEY HAD WORN SO BAD ON THE INNER TREAD) AND HAVE BEEN KEEPING CLOSE EYE ON THE NEW ONES. CAN'T AFFORD TIRES B/F THEY ARE NEEDED EITHER. AND WILL THE DEALER MAKE SURE MY CAR IS ALIGNED AND BALANCED? SINCE THIS WILL BE DISRUPTED BY THE REPAIR OF THE LOWER BALL JOINTS? I JUST WANT TO BE SAFE, I HAVE LOVED MY LIBERTY SINCE BUYING IT AND MY SON IS LOOKING FORWARD TO DRIVING IT IN A COUPLE OF YEARS. BUT DO I ALLOW HIM TO? THANK YOU IN ADVANCE FOR YOU HELP AND TIME. ANY AND ALL ASSISTANCE WILL BE GOOD. *JB

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # F23 FOR THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT, WAS RECEIVED ON 11/22/2006. THE SERVICE DEALER WAS CONTACTED ON 11/27/2006, WHO INFORMED THERE WERE NO PARTS AVAILABLE AND TO CALL BACK THE FOLLOWING WEEK. WHEN THE CALL WAS MADE ON 12/4/2006, THE CONTACT WAS INFORMED THERE WAS NO PARTS OR A WAIT LIST FOR THE REPAIRS. THE PARTS MANAGER INFORMED THE CONTACT THERE WERE OTHERS WAITING FOR THE REPAIRS AND THE CONTACT WOULD BE NOTIFIED WHEN THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT ALERTED.

TL* - THE CONTACT EXPERIENCED BALL JOINT FAILURE AT 5 MPH IN THE 2003 JEEP LIBERTY. THE VEHICLE WAS TOWED AT A COST OF $63.50. THE VEHICLE WAS LEFT AT DEALERSHIP AWAITING PARTS FOR REPAIRS UNDER RECALL 06V288000. THE VEHICLE HAS BEEN AT THE DEALER FROM 10/27/06 TO 11/28/06. THE CONTACT RENTED A VEHICLE FROM 10/27 TO 11/13 AT A COST $424.81. DAIMLER CHRYSLER JEEP WOULD ONLY PROVIDE GOODWILL DOLLARS TO COVER TOWING $63.50 AND NOT THE RENTAL. *AK