2003 Jeep Liberty Body & Structure Problems

TL* THE CONTACT OWNED A 2003 JEEP LIBERTY. WHILE DRIVING 70 MPH, THE STEERING WHEEL VIBRATED VIOLENTLY. THE VEHICLE WAS TAKEN TO CAR-MART OF CAPE GIRARDEAU (1455 N KINGSHIGHWAY, CAPE GIRARDEAU, MO 63701, (573) 332-0747) WHERE THE CONTACT WAS INFORMED THAT THE FRAME WAS BENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

WHILE DRIVING ON A FREEWAY AT 65 MPH THE UNOPENED SUNROOF BLEW OFF THE VEHICLE. WEATHER CONDITIONS NORMAL. THE VEHICLE HAD NO BODY DAMAGE

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RUST CORROSION WAS BEYOND REPAIR AND DEEMED AS LEVEL FIVE CORROSION. THE MANUFACTURER STATED THAT THEIR DATABASE DISPLAYED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER THE RECALL, WHICH WAS INACCURATE. THE MANUFACTURER DENIED TO REPURCHASE THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I AM FILING THIS COMPLAINT REGARDING THE N46 REAR STRUCTURAL REINFORCEMENT RECALL AFFECTING MY JEEP LIBERTY VEHICLE. I RECEIVED A FIRST RECALL NOTICE IN EARLY JANUARY 2014 AND THE RECALL CENTER TOLD ME THAT THE PARTS WERE NOT AVAILABLE AT THAT TIME. I SCHEDULED AN APPOINTMENT TO BRING IN MY CAR TO TEMPE CHRYSLER JEEP ON MARCH 5, 2015 TO HAVE THE OEM TRAILER HITCH INSTALLED. AFTER AN HOUR WAIT THE TECHNICIAN INFORMED ME THAT THEY WERE UNABLE TO INSTALL IT BECAUSE THE 'WELL NUTS RUSTED OFF' AND THAT REPAIRS (AT CUSTOMER'S EXPENSE) ARE NEEDED BEFORE INSTALLATION CAN BE PERFORMED. THE DEALERSHIP GAVE ME A SERVICE PROCEDURE FORM TO SIGN INDICATING THAT INSPECTION REVEALED DAMAGE OR DETERIORATION NEAR THE HITCH ATTACHMENT POINTS ARE INCAPABLE OF SUPPORTING THE PROPER INSTALLATION AND UNABLE TO COMPLETE THE SAFETY RECALL REPAIR. I BOUGHT THIS PRE-OWNED VEHICLE FROM EARNHARDT CHRYSLER IN CHANDLER, ARIZONA ON AUGUST 2011 AND WAS UNAWARE OF THIS ISSUE AND ALSO THE DETERIORATION AND RUST ON THE UNDER BODY OF MY VEHICLE. I FIND IT UNFAIR THAT THE DEALER IS TRYING TO CHARGE ME TO DO A REQUIRED SAFETY REPAIR. IF THERE IS RUST IT WAS THERE WHEN I PURCHASED THE VEHICLE. IT IS UNFORTUNATE THAT THE PART NEEDS TO BE REPLACED FOR SAFETY REASONS BUT CHRYSLER SHOULD BE REQUIRED TO FIX THIS EVEN IF THEY HAVE TO FIX OTHER PARTS AS WELL DUE TO THE DEFECT. NHTSA REF. #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

REGARDING RECALL N46/NHTSA 13V-252: I RESPONDED TO A JEEP DEALERSHIP (ST. CLAIR, MI) TO HAVE THE RECALL RELATED REPAIR MADE. I WAS TOLD BY DEALERSHIP STAFF THE REPAIR COULD NOT BE COMPLETED AS THE VEHICLE'S FRAME WAS "TOO CORRODED." THOUGH MY VEHICLE WAS COVERED IN THE RECALL, THE DEALERSHIP DID NOT COMPLETE THE REPAIR. INSTEAD, THEY ASKED I SIGN A FORM ACKNOWLEDGING THE FRAME WAS TOO CORRODED. I REFUSED TO SIGN THAT FORM. I TOOK MY VEHICLE TO A LOCAL REPAIR SHOP, WHO ADVISED THEY FOUND NO SUCH CORROSION. *TR

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM GASOLINE). THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY WERE UNABLE TO INSTALL THE HITCH DUE TO HIGH CORROSION LEVEL PRESENT ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 126,712. UPDATED 1/21/15*CN UPDATED 10/7/2015*JS

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER, BUT THE REMEDY WAS UNABLE TO BE PERFORMED DUE TO THE FRAME BEING CORRODED. THE CONTACT WAS ADVISED THAT THE REPAIRS FOR THE CORRODED FRAME WERE NOT A PART OF THE RECALL REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE ATTEMPTING TO EXIT A RESIDENTIAL DRIVEWAY, THE CONTACT HEARD A LOUD NOISE COMING FROM THE VEHICLE. THE CONTACT NOTICED THAT THE VEHICLE'S FRAME WAS CORRODED AND HAD THE VEHICLE TOWED TO A LOCAL MECHANIC. THE TECHNICIAN CONFIRMED THE FAILURE AND STATED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 91,000.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 50 MPH, THE BALL BEARINGS BECAME DETACHED ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: ()13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS AGO AND HAD ATTEMPTED TO GET THE VEHICLE REPAIRED BEFORE THE FAILURE OCCURRED. THE MANUFACTURER WAS ALSO CONTACTED AND PROVIDED AN UNREASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 177,000.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY DEALER HAS FAILED TO REMEDY A SAFETY DEFECT (RECALL) WITHIN A REASONABLE TIME. *TR

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY SPORT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER:13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE). WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIRS,THE CONTACT WAS INFORMED THE PARTS WERE UNAVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE ON WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.