2004 Jeep Liberty Complaint Log

RECALL LOWER BALL JOINTS FOR 2004 JEEP LIBERTY JUST GOT OFF THE PHONE WITH A SERVICE DEPT. REPRESENTATIVE FROM CHRYSLER RT. 130 INFORMED ME THAT HE IS ONLY RECEIVING A SMALL SHIPMENT OF BALL JOINTS A WEEK. I HAVE BEEN PLACED ON A WAITING LIST. I ALSO INFORMED THE REP. THAT MY JEEP WAS MAKING A FRONT END NOISE..*JB

I HAVE RECEIVED A SAFETY RECALL F23 - LOWER BALL JOINTS ON MY 2004 JEEP LIBERTY. WHEN I CALLED THE LOCAL DEALERSHIP, AS INSTRUCTED, I WAS TOLD THE WAIT TO GET THIS PROBLEM FIXED WOULD BE MONTHS BECAUSE DAIMLERCHRYSLER IS ONLY SENDING THE DEALERSHIP 3 - 5 UNITS OF REPLACEMENT PARTS PER WEEK, NOT THE HUNDREDS THAT ARE NEED. THIS SEEMS VERY NEGLIGENT ON THE MANUFACTURER'S PART AND I WOULD HOPE THAT THEY COULD BE FORCED TO SPEED UP THIS PROCESS. I FEEL UNSAFE DRIVING MY VEHICLE UNTIL IT IS FIXED. *NM

DAIMLER CHRYSLER WILL NOT REIMBURSE ME FOR A FRONT END ALIGNMENT PERFORMED AT THE TIME OF A SAFETY RECALL FOR BALL JOINTS. A SAFETY RECALL FOR DEFECTIVE BALL JOINTS WAS MANDATED BY THE NHTSA ON JEEP LIBERTY'S. BALL JOINT FAILURE CAN RESULT IN LOSS OF STEERING CONTROL AND CRASH. TO DETERMINE PROPER INSTALLATION ON NEW PARTS AND CORRECT POSITION A FRONT END ALIGNMENT IS NECESSARY. FURTHER INFORMATION IS AVAILABLE. *JB

TL* - THE CONTACT CALLED REGARDING A 2004 CHRYSLER JEEP LIBERTY. THE CONTACT RECEIVED RECALL 06V288000 FOR THE LOWER BALL JOINT. THE CONTACT CALLED A CHRYSLER DEALER, AND WAS TOLD THEY DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT STATED THAT THE DEALER IS NOT TAKING NAMES FOR A WAITING LIST. THE CONTACT WAS TOLD TO KEEP CALLING BACK TO SEE IF THE PART WERE IN. THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE FOR APPROXIMATELY TWO MONTHS. THE DEALER WILL NOT DIAGNOSE THE VEHICLE BECAUSE THEY BELIEVE THE NOISE WAS DUE TO THE LOWER BALL JOINT. *AK

I RECEIVED A RECALL NOTICE FOR MY 2004 JEEP LIBERTY IN THE MAIL IN DECEMBER (SAFETY RECALL F23 - LOWER BALL JOINTS). I ADMIT, IT TOOK A BIT FOR ME TO CALL TO MAKE MY APPOINTMENT TO GET THE CAR FIXED BECAUSE OF PERSONAL ISSUES. I CALLED MY LOCAL JEEP DEALER ON 2/5/07 AND WAS TOLD THERE WAS A WAIT OF AT LEAST 150 PEOPLE AHEAD OF ME BECAUSE THEY ARE ONLY SHIPPED 3 OF THE PARTS THAT NEED TO BE REPLACED A WEEK. AT THAT RATE, IT WILL TAKE ME, AND MANY OTHER PEOPLE, ALMOST A YEAR TO GET MY CAR REPAIRED! THE WOMAN EVEN TOLD ME THAT THE WAIT THERE WAS ONE OF THE SHORTER ONES IN THE AREA. *JB

TL*- THE CONTACT STATED THAT THE 2004 JEEP LIBERTY WITH 25000 CURRENT MILEAG) DID NOT HAVE THE BALL JOINT PROBLEM. THE COMPLAINTWAS THAT HE HAD NOT GOTTEN ANY FEED BACK IN THREE WEEKS PERTAINING TO HOW LONG IT WOULD TAKE TO HONOR THE RECALL. *AK

MY 2004 JEEP LIBERTY HAS A RECALL FOR THE (F23) LOWER BALL JOINTS. I TOOK MY VEHICLE INTO A JEEP DEALERSHIP ON 18 JANUARY TO HAVE THE PROBLEM CORRECTED. I WAS TOLD THAT THE PARTS WERE ON BACKORDER THROUGH CHRYSLER AND THAT IT WOULD BE AT LEAST 6 WEEKS UNTIL THEY ARRIVED. ON 2 FEBRUARY, APPROXIMATELY 8:00 AM, I WAS LEAVING MY HOME FOR THE AIRPORT. I WAS STILL IN MY DRIVEWAY THANKFULLY WHEN THE ACCIDENT OCCURRED. MY VEHICLE HAD A SUDDEN JOLT AND THE RIGHT SIDE OF THE JEEP FELL, BURYING MY RIGHT FRONT TIRE. THE LOWER BALL JOINTS HAD SEPARATED WITH NO WARNING. IT CAUSED ADDITIONAL DAMAGE TO THE TIRE AND UNDERCARRIAGE. I WOULD HATE TO THINK WHAT WOULD HAVE HAPPENED IF I WERE ON THE ROAD OR HIGHWAY. THIS RECALL IS SO SEVERE! THIS WILL CAUSE DEATHS IF SOMEONE DOESN'T DO SOMETHING ABOUT IT. HOW CAN THEY NOT HAVE ENOUGH PARTS FOR SUCH A SEVERE RECALL??? MY JEEP WAS TOWED TO THE A DEALERSHIP. THEY DID MANAGE TO FIX IT ALONG WITH THE ADDITIONAL DAMAGE THAT THIS RECALL CAUSED. *JB

CUSTOMER RECEIVED A RECALL F23 FROM DAIMLER CHRYSLER AND CUSTOMER HAS AS CONCERNS**CC THE CONSUMER WAS PLACED ON A LIST FOR THE RECALL. THE MANUFACTURER WAS SENDING OUT VERY FEW PARTS. *JB

2004 JEEP LIBERTY CUSTOMER HAS CONCERNS ABOUT RECALL F23 LOWER BALL JOINTS BECAUSE THE SHOP DIDN'T HAVE THE PARTS**CC *JB

SAFETY RECALL F23 - LOWER BALL JOINTS - I FIRST CALLED THE DEALER TO MAKE AN APPOINTMENT TO HAVE THIS REPAIRED. THEY SAID IT WOULD TAKE ABOUT A MONTH. I CALLED AGAIN AND NOW THEY'RE SAYING THAT I AM #54 ON A WAITING LIST THAT IS GROWING. THEY ARE SAYING THAT PARTS ARE BACK ORDERED AND THEY HAVE NO IDEA WHEN THEY WILL GET THE PARTS IN. THEY GAVE ME CHRYSLER CUSTOMER SERVICE # TO COMPLAIN. I AM VERY AFRAID TO DRIVE MY CAR, DON'T KNOW WHAT TO EXPECT. AFTER GETTING THIS RECALL I WENT AND FOUND THAT THERE IS AT LEAST 4 OTHER RECALLS ON THIS VEHICLE THAT I WAS NOT AWARE OF. ONE BEING AN ENGINE PROBLEM. WHAT CAN I DO? *JB

I OWN A 2004 JEEP LIBERTY THAT HAS BEEN INVOLVED IN SAFETY RECALL F23 (LOWER BALL JOINTS). I CALLED THE DEALERSHIP TODAY TO SCHEDULE MY CAR TO BE REPAIRED, AND THEY EXPLAINED THAT "WE CAN ONLY ORDER THREE OF THESE PARTS A WEEK" AND THAT IT MAY BE SOME TIME BEFORE THEY CAN REPAIR MY CAR. I WENT AHEAD AND ORDERED THE PART TODAY, BUT I FEEL THAT THEIR RESPONSE IS NOT ACCEPTABLE AND TIMELY. *JB

I RECENTLY RECEIVED A LETTER ABOUT A LOWER BALL JOINT RECALL ON MY 2004 JEEP LIBERTY. ALTHOUGH THE MANUFACTURER FIXED THE RECALL I WAS INFORMED AT THE TIME OF SERVICE THAT I NOW HAVE TO SPEND $40 TO HAVE THE AUTOMOBILE ALIGNED DUE TO THE RECALL SERVICE. I CONTACTED CHRYSLER AND THEY INFORMED ME THAT THE RECALL DID NOT COVER THE ALIGNMENT ALTHOUGH THE ALIGNMENT WAS NEEDED BECAUSE OF THE SERVICE PERFORMED UNDER THE RECALL. I FEEL THAT ANY SERVICE NEEDED DUE TO A RECALL SHOULD BE PART OF THE RECALL . THANKS FOR YOUR HELP, JAMES JONES. *NM

TL* - THE CONTACT STATED THAT SHE RECEIVED RECALL LETTER 06V288000 FOR THE LOWER BALL JOINT ON THE 2004 CHRYSLER JEEP LIBERTY. THE CONTACT HAD AN APPOINTMENT FOR THE RECALL REPAIR, BUT THE PART DID NOT COME IN. THE DEALER ADVISED THE CONTACT THEY WILL NOTIFY HER WHEN THEY HAVE PART. THE CONTACT HAS NOT EXPERIENCED ANY PROBLEMS WITH THE VEHICLE. THE DEALER INFORMED THE CONTACT THEY WERE NOT GETTING THE PART IN ON A REGULAR BASIS. *AK UPDATED 02/22/07. *JB

I RECENTLY RECEIVED NOTIFICATION OF A SAFETY RECALL FOR MY 2004 JEEP LIBERTY WITH REGARD TO THE LOWER BALL JOINTS. THE PROBLEM IS THAT WATER MAY ENTER INTO THE FRONT SUSPENSION LOWER BALL JOINTS ON MY JEEP. THIS CAN CAUSE THE BALL JOINT TO CORRODE AND SEPARATE. BALL JOINT SEPARATION CAN RESULT IN A LOSS OF STEERING CONTROL AND COULD CAUSE A CRASH WITHOUT PRIOR WARNING. I CONTACTED MY DEALERSHIP IN ORDER TO GET THE PART ORDERED AND LINE UP AN APPOINTMENT TO HAVE THE REPAIRS COMPLETED. THE DEALERSHIP WAS CONTACTED ON 01/24/07..THE DAY AFTER I FIRST RECEIVED NOTIFICATION OF THE SAFETY ISSUE. THEY INFORMED ME THAT THEY WOULD ORDER THE PART AND CALL ME TO SET UP AN APPOINTMENT TO AS SOON AS THE PART CAME IN. I HAD NOT HEARD FROM THE DEALERSHIP, SO I CALLED THEM ON 02/13/07 TO INQUIRE ABOUT THE "ORDERED" PART. THERE WAS NO RECORD OF A PART BEING ORDERED. THEREFORE, I PLACED THE ORDER AGAIN ON THAT DAY AND ASKED IF SOMEONE COULD CALL ME BACK TO GIVE ME AN IDEA OF WHEN I COULD BE SCHEDULED FOR AN APPOINTMENT AND HOW LONG IT WOULD TAKE FOR THE PART TO COME IN. I HAVE NOT BEEN CONTACTED SINCE THAT LAST CALL. I WAS TOLD BY THE PHONE ATTENDANT AT THE DEALERSHIP THAT THE MANUFACTURER IS ONLY SENDING THE SERVICE AREA 3 BALL JOINTS AT A TIME--AND THAT IS WHY ITS TAKING SO LONG FOR ME TO BE SERVICED. I ASKED THE ATTENDANT HOW SERIOUS WAS THIS RECALL AND IF I WAS IN ANY DANGER. SHE ASKED ME IF MY CAR WAS OPERATING PROPERLY AND I TOLD HER YES TO MY KNOWLEDGE IT WAS, AND SHE TOLD ME THAT I WAS PROBABLY OK. I WOULD REALLY LIKE TO KNOW WHY IT IS TAKING SO LONG TO HAVE MY CAR SERVICED AND SHOULD THE DEALERSHIPS BE TAKING SUCH A CAVALIER APPROACH TO THIS RECALL? *JB

TL*- THE CONSUMER HAS A 2004 JEEP LIBERTY. THE CONSUMER RECEIVED RECALL 06V288000 FOR THE LOWER BALL JOINTS. CONSUMER HAS CONTACTED DEALERSHIP IN HER AREA. THEY STATED THAT THERE WAS A LONG WAITING LIST AND DIDN'T KNOW HOW LONG IT WOULD TAKE IN ORDER TO SET UP THE RECALL SERVICE. *AK UPDATED 2/22/2007 - *NM

JEEP LIBERTY CUSTOMER IS REQUESTING REIMBURSEMENT OF THE COST OF CAR REPAIR AND CAR RENTAL RELATED TO CAR ACCIDENT/CRASH CAUSED BY THE LOSS OF STEERING CONTROL**NAR**CC THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE BALL JOINTS. . *JB

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE THREE DOORS LATCHES, EXCLUDING THE DRIVER SIDE DOOR, NO LONGER WORKED. THE CONTACT COULD NOT LOCK THEM MANUALLY OR WITH THE REMOTE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE LATCHES NEEDED TO BE REPLACED. SHE WAS ALSO INFORMED THAT HER VEHICLE WAS NOT INCLUDED IN RECALL 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS 67,455. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. UPDATED 09/27/10 *BF UPDATED 10/01/10*JB

TL* - THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT WOULD LIKE TO MAKE A COMPLAINT CONCERNING THE LENGTH OF TIME ITWAS TAKING DAIMLER CHRYSLER TO MAKE THE SAFETY REPAIRS ON THE JEEP LIBERTY. *AK

TL*- THE CONTACT HAS A 2004 JEEP LIBERTY WITH AN ODOMETER READING OF 22145 MILES. THE CONTACT RECEIVED THE LOWER BALL JOINT RECALL NOTICE 06V288000, AND HAS BEEN WAITING FOR TWO MONTHS TO HAVE HER VEHICLE REPAIRED, AND WHEN SHE CALLED THE DEALERSHIP ON 1-18-07 THEY TOLD HER THAT THEY WERE UNSURE WHEN THEY WOULD BE ABLE TO REPAIR THE VEHICLE. *JB

TL* - THE CONTACT OWNS A 2004 JEEP LIBERTY. THERE IS A RECALL FOR THE LOWER BALL JOINTS. THE CONTACT HAS CALLED THE DEALER AND THEY REQUESTED THAT HE CALL BACK IN A COUPLE OF WEEKS TO SET UP A RECALL APPOINTMENT. THE NHTSA CAMPAIGN ID NUMBER IS 06V288000. THERE HAS BEEN NO FAILURE TO DATE. *JB

TL* - THE CONTACT OWNS A 2004 JEEP LIBERTY. THERE IS A RECALL FOR THE LOWER BALL JOINTS. THE NHTSA CAMPAIGN ID NUMBER IS: 06V288000. THE EARLIEST THE DEALER CAN SCHEDULE AN APPOINTMENT TO HONOR THE RECALL IS IN 30 DAYS. THE CONTACT DOESN'T KNOW THE CURRENT MILEAGE. THERE HAVE BEEN NO FAILURES AT THIS TIME. *JB

TL* - THE CONTACT HAS A 2004 JEEP LIBERTY AND THERE IS A SAFETY RECALL ON THE LOWER BALL JOINT 06V288000. THE CONTACT IS CALLING BECAUSE EVEN THOUGH HAS BEEN IS A SAFETY RECALL, THE CONTACT HAS NOT BEEN ABLE TO FIND A DEALER WITHIN 25 MILES TO MAKE THE SAFETY REPAIR IN LESS THAN 12 WEEKS. THE CONTACT HAS CALLED 3 DIFFERENT DEALERS AND HAS GOTTEN THE SAME RESPONSE. THE CONTACT WAS TOLD THAT THEY WERE ALL BOOKED AND UNABLE TO MAKE THE REPAIRS, AND THAT THEY WERE ONLY GETTING 3 PARTS A WEEK. THE CONTACT STATED THAT DEALERSHIPS ARE REPLACING THE PARTS IN NEW CARS BEFORE THEY REPLACE THEM IN VEHICLES THAT HAVE BEEN SOLD. *JB

CHRYSLER SENDS OUT RECALL INFORMATION TO CUSTOMERS OWNING 2002-2006 JEEP LIBERTY'S. SAFETY RECALL F23-LOWER BALL JOINTS. THIS LETTER IS ENOUGH TO SCARE THE HELL OUT OF ANYONE ESPECIALLY DRIVING AROUND WITH MY CHILD. TELLING ME MY VEHICLE COULD LOOSE STEERING AND CAUSE A CRASH WITHOUT PRIOR WARNING AND YET THEY ARE ONLY SENDING OUT 2-3 PARTS A WEEK TO THE DEALERS. I CALLED AS SOON AS I GOT THE LETTER A WEEK AGO. THERE IS STILL 43 PEOPLE A HEAD OF ME, SO THEREFORE THIS IS GOING TO BE WEEKS LIKE 14 WEEKS BEFORE MY CAR CAN BE FIXED. TO SEND A LETTER OUT TO PEOPLE EXPLAINING THE DANGER OF THIS AND TO CONTACT YOUR DEALER RIGHT AWAY. THEY ARE CONCERNED FOR OUR SAFETY. THIS MAKES ME FEEL VERY UPSET AND SCARED TO DRIVE MYSELF AROUND TOWN AND EVEN MORE SO HAVING MY CHILD IN THE CAR WITH ME. I AM OUTRAGED THAT THEY WOULD SCARE PEOPLE LIKE THIS AND MAKE YOU WAIT MONTHS TO GET THE PROBLEM FIXED. I FEEL LIKE TAKING MY VEHICLE AND TRADING IT IN ON ANOTHER MAKE. I CAN NOT BELIEVE THEY ARE MAKING CUSTOMERS RIDE AROUND IN FEAR. *NM

TL* - THE CONTACT HAS A 2004 JEEP LIBERTY WITH AN ODOMETER READING OF 30000 MILES AND RECEIVED THE RECALL FOR THE LOWER BALL JOINT #06V288000. THE CONTACT CALLED THE DEALER AND SHE WAS PUT ON A WAITING LIST, AND SHE ALSO CALLED THE MANUFACTURE IN REGARD TO THE WAIT. THE CONTACT STATED THAT THE WAIT IS VERY LONG AND DEALER NEEDS TO RECEIVE MORE THAN THREE BALL JOINTS KITS A WEEK. THERE HAVE BEEN NO FAILURES TO DATE. *NM THE CONSUMER TRADED THE VEHICLE, BECAUSE THE RECALL WAS NOT ONE IN A TIMELY MANNER. UPDATED 03/19/07. *JB

RECEIVED A RECALL NOTICE (F23) FOR MY 2004 JEEP LIBERTY TO REPLACE LOWER BALL JOINTS. CALLED DEALER ON 12/15/06 AND WAS ADVISED THAT THERE WAS A TWO TO THREE MONTH WAITING LIST AS PARTS WERE NOT AVAILABLE. VEHICLE FAILED NYS ANNUAL INSPECTION ON JANUARY 13,2007. NO LOCAL DEALER COULD MAKE REPAIR AS PARTS WERE NOT AVAILABLE. VEHICLE WAS REPAIRED AT MY EXPENSE WITH AFTERMARKET PARTS. I CONTACTED DAIMLER CHRYSLER AND WAS ADVISED THAT THE REPAIR WOULD NOT BE REIMBURSED AS IT WAS NOT DONE AT A DAIMLER CHRYSLER REPAIR SHOP. *JB

TL* - THE CONTACT HAS A 2004 JEEP LIBERTY THAT IS INVOLVED IN THE BALL JOINT RECALL. THE CONTACT HAS CALLED A DEALERSHIP(CAUSEWAY FORD) IN HER AREA AND, THEY STATED THAT IT CAN TAKE 4-12 WEEKS IN ORDER FOR THEM TO SET UP THE SERVICE REPAIR BECAUSE THEY ARE ONLY GETTING 4 PARTS A WEEK. PRESENTLY, THERE ARE 100 OWNERS WAITING TO BE CONTACTED BY THE DEALER FOR THIS REPAIR. NHTSA CAMPAIGN ID NUMBER : 06V288000. *NM

TL* - THE CONTACT HAS A 2004 JEEP LIBERT. THE CONTACT RECIVED RECALL NHTSA RECALLM CAMPAIGN ID NUMBER : 06V288000CONCERNING LOWER BALL JOINTS. THE CONTACT CALLED A DEALERSHIP IN HIS AREA, AND THEY STATED THAT IT COULD TAKE 4-12 WEEKS IN ORDER FOR THEM TO SET UP THE RECALL REPAIR SERVICE. *AK

TL* - THE CONTACT HAS A 2004 JEEP LIBERTY THAT IS INVOLVED IN THE BALL JOINT RECALL. CONTACT HAS CALLED A DEALERSHIP (GEORGETOWN CHSYLER JEEP AND DODGE IN NORWALK, CT) AND, THEY STATED THAT IT CAN TAKE 4-12 WEEKS IN ORDER FOR THEM TO REPAIR THE VEHICLE. THE CONTACT IS CONCERN DUE TO THE FACT THAT WHEN SHE DRIVES HER VEHICLE IN COLD WEATHER OR DIVING OVER 50 MPH THERE IS A CRACKLING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE ALSO DRIFTS TO THE RIGHT WHEN BEING DRIVEN. NHTSA CAMPAIGN ID NUMBER : 06V288000

TL* - THE CONTACT HAS BEEN CALLING A DEALERSHIP SINCE SEPTEMBER CONCERNING A SAFETY RECALL (NUMBER 06V288000) THAT HE HAD RECEIVED ON HIS 2004 JEEP LIBERTY. THE LAST TIME THAT THE CONTACT CALLED BERGER AUTO DEALERSHIP WAS 01/11/2007, AND HE WAS TOLD THAT THEY ARE NOT GETTING MANY PARTS AND THAT THEY WOULD NOT BE ABLE TO MAKE THE SAFETY REPAIR UNTIL SOMETIME IN APRIL.

TL* - THE CONTACT HAS A 2004 JEEP LIBERTY THAT IS INVOLVED IN THE BALL JOINT RECALL. THE CONTACT HAS CALLED TWO DEALERSHIP IN HER AREA AND, THEY STATED THAT IT CAN TAKE 3-4 MONTHS IN ORDER FOR THEM TO SET UP SERVICE FOR THE RECALL. NHTSA CAMPAIGN ID NUMBER : 06V288000. NO FAILURE HAS OCCURRED TO DATE.

TL* - THE CONTACT STATED THAT SHE RECEIVED RECALL LETTER 06V288000 FOR THE LOWER BALL JOINTS ON HER 2004 CHRYSLER JEEP LIBERTY. THE DEALER HAS HAD TO CANCEL HER APPOINTMENT BECAUSE THE PART DID NOT ARRIVE. THE DEALER WILL CALL THE CONTACT WHEN THEY HAVE THE PART. THE VEHICLE HAS APPROXIMATELY 30000 MILES. *NM

I RECEIVED A SAFETY RECALL NOTICE FOR THE LOWER BALL JOINTS FOR MY JEEP. I CALLED ROCKY MOUNTAIN CHRYSLER AND JEEP AND THEY SAID THAT I HAD TO WAIT AT LEAST 3 MONTHS TO GET THE RECALL DONE. *JB

TL* - THE CONTACT OWNS 2004 2004 JEEP LIBERTY THAT WAS INCLUDED IN THE BALL JOINT RECALL 06V288000. THE CONTACT HAS CALLED A DEALERSHIP IN HER AREA AND, THEY STATED THAT IT COULD TAKE 4-12 WEEKS IN ORDER FOR THEM TO SET UP SERVICE. THERE HAS BEEN NOT FAILURE TO DATE.

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT HIS VEHICLE IS UNDER SAFETY RECALL NUMBER 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT). SINCE JANUARY OF 2007, HE HAS ATTEMPTED TO SCHEDULE AN APPOINTMENT AT TWO DIFFERENT DEALERS, BUT HAS NOT RECEIVED A RESPONSE. HIS NAME HAS BEEN PLACED ON A WAITING LIST. THE CURRENT MILEAGE WAS 13,800 AND FAILURE MILEAGE WAS 12,000.

I RECEIVED A SAFETY RECALL NOTICE FROM DAMILER CHRYSLER FOR MY JEEP VEHICLE. WHEN I CALLED THE LOCAL DEALER FOR REPAIR SUBJECT TO THIS NOTICE, I WAS TOLD THAT THEY DID NOT HAVE THE REQUIRED PARTS FOR THE REPAIR AND THAT THEY HAD NO IDEA WHEN THEY WOULD HAVE THEM. THEY DECLINED TO SCHEDULE AN APPOINTMENT FOR REPAIR AND GAVE ME NO HELP IN FINDING ANY OTHER REMEDY. THEY SAID: "WE'RE SORRY, WE JUST CAN'T HELP YOU." SO I HAVE A NOTICE THAT MY VEHICLE IS UNSAFE AND THE LOCAL DEALER REFUSING TO DO ANYTHING AT ALL HELPFUL ABOUT REPAIR OR FINDING ANY WAY TO REPAIR THE VEHICLE. *NM

TL* - THE CONTACT RECEIVED RECALL 06V288000 CONCERNING THE LOWER BALL JOINTS. THE CONTACT HAS CONTACTED SEVERAL DEALERSHIPS IN HER AREA, AND, THEY STATED THAT IT COULD TAKE UP TO TWO MONTHS IN ORDER FOR THEM TO SET UP SERVICE. THERE HAS BEEN NO FAILURE TO DATE.*AK

TL* - THE CONTACT RECEIVED RECALL 06V288000 CONCERNING THE LOWER BALL JOINT. THE CONTACT CALLED SEVERAL JEEP DEALERS ,AND THEY TOLD HER THAT IT WILL BE AT LEAST A THREE MONTH WAIT FOR THE VEHICLE TO BE REPAIRED. THE CONTACTWAS NOT SATISFIED WITH THE WAIT TIME.*AK

TL* - THE CONTACT RECEIVED RECALL 06V2888000 CONCERNING LOWER BALL JOINTS. THE CONTACT HAS CONTACTED A DEALERSHIP IN HER AREA, WHO STATED THAT IT COULD TAKE SEVERAL WEEKS BEFORE SERVICE COULD BE SET UP. THE CONTACT STATED THAT THE DEALERSHIP WAS GETTING 4 PARTS A WEEK. *AK THE CONSUMER WAS PLACED ON A WAITING LIST. UPDATED 02/27/07*JB

TL* - THE CONTACT OWNS A 2004 JEEP LIBERTY WITH 24000 MILES, AND SHE RECEIVED RECALL 06V288000 FOR THE LOWER BALL JOINT. THE CONTACT STATED THAT SHE CALLED SEVERAL DEALERSHIPS, AND TWO OF THEM WOULD NOT PUT HER ON A WAITING LIST, AND ONE TOLD HER THAT IT WILL BE MONTHS BEFORE THEY WILL BE ABLE TO REPAIR HER VEHICLE. *AK

I OWN A 2004 JEEP LIBERTY. I READ AN ARTICLE IN OUR LOCAL PAPER IN AUGUST 2006 CONCERNING RECALLS. FINALLY RECEIVED THE NOTIFICATION LATE NOVEMBER - SAFETY RECALL #F23 FROM DAIMLER CHRYSLER - LOWER BALL JOINTS. CALLED MY DEALERSHIP IMMEDIATELY. WAS TOLD I WAS ON A WAITING LIST OF 30 AHEAD OF ME AND THAT THE DEALERSHIP WAS ONLY RECEIVING PARTS TO FIX 2 VEHICLES PER WEEK. THIS IS RIDICULOUS BECAUSE I WAS TOLD I COULD LOSE A WHEEL IF THOSE LOWER BALL JOINTS GIVE OUT. WHICH COULD RESULT IS LOSS OF CONTROL OF VEHICLE, ACCIDENT, INJURY OR DEATH. CALLED DEALERSHIP ON 1/9/07 - THERE IS STILL 20 VEHICLES AHEAD OF ME. CALLED AN 800 NUMBER TO DAIMLER CHRYSLER ON 1/10/07 TO COMPLAIN AND MY CALL COULD NOT BE CONNECTED TO A CUSTOMER REPRESENTATIVE. THIS IS WHEN I DECIDED TO FILE A COMPLAINT WITH YOU. THIS VEHICLE IS A FAMILY USED VEHICLE. I HAVE A TEENAGE DAUGHTER DRIVING AND I AM SCARED TO LET HER USE THIS VEHICLE. I UNDERSTAND IT IS NOT MY DEALERSHIPS FAULT - THEY STATE DAIMLER CHRYSLER IS SLOW AT SENDING OUT THE PARTS. THIS IS UNACCEPTABLE TO ME. *JB

MONDAY 1/6/07 - TELEPHONED LOCAL DEALERSHIP AND DAIMLER-CHRYSLER (1-800-853-1403) INADEQUATE FOLLOW-UP BY DEALERSHIP AND BY CHRYSLER HOTLINE REPRESENTATIVE. DEALERSHIP INDICATED DUE TO LACK OF ADEQUATE PARTS SUPPLY TO FIX THE PROBLEM THE WAITING LIST IS 7-8 MONTHS . CHRYSLER HOTLINE REP SAYS THEY CAN DO NOTHING EXCEPT ADVISE ME TO CONTACT OTHER DEALERSHIPS. THIS IN NOT ADEQUATE FOLLOW-UP ON A SAFETY RECALL WITHIN A REASONABLE TIME ESPECIALLY ONE LIKE THIS F23 WHICH SEEMS TO HAVE SOME REAL HAZARDS INVOLVED. PEOPLE ADMINISTERING THIS PROGRAM SHOULD BE MADE AWARE THE MFGR. IS NOT ADDRESSING THE RECALLS WITHIN REASONABLE TIME. *JB

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED RECALL # 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). HE IS # 175 ON THE RECALL REPAIR WAITING LIST. THE DEALER STATED THAT IT WILL BE APPROXIMATELY ONE MORE MONTH BEFORE THE PART WILL BE AVAILABLE. THE CONTACT HAS CURRENTLY NOT EXPERIENCED ANY FAILURES. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 31,000 AND FAILURE MILEAGE WAS UNKNOWN.

TL* - ON JANUARY 4, 2007 THE CONTACT RECEIVED RECALL LETTER 06V288000 FOR THE LOWER BALL JOINTS. THE VEHICLE IS A 2004 CHRYSLER JEEP LIBERTY WITH APPROXIMATELY 28, 000 MILES. THE CONTACT HAS NOT EXPERIENCED ANY FAILURES. THE CONTACT HAS BEEN PUT ON A WAITING LIST. THE CONTACT HAS ALSO FILED A COMPLAINT WITH CHRYSLER CORPORATION.

2004 JEEP LIBERTY WITH SAFETY RECALL F-23 - LOWER BALL JOINTS CUSTOMER IS ASKING FOR REIMBURSEMENT FOR TOW AND TIRES**CC THE CONSUMER SCHEDULED AN APPOINT TO HAVE THE RECALL DONE ON JANUARY 11, 2007, HOWEVER ON JANUARY 7, 2007 THE LEFT FRONT WHEEL CAME OFF THE VEHICLE. THE CONSUMER STATED THE WINDSHIELD IS EXTRA SUSCEPTIBLE TO CHIPS AND CRACKS DUE TO DEBRIS HITTING IT. *JB

2004 JEEP LIBERTY WITH A SAFETY RECALL FOR THE LOWER BALL JOINTS.**CC THE CONSUMER INDICATED THAT THE DEALER FAILED TO FULFILL IT'S OBLIGATION PERTAINING TO RECALL F23 FOR THE LOWER BALL JOINTS. THE CONSUMER DROPPED HIS VEHICLE OFF IN THE MORNING TO HAVE THE BALL JOINTS REPLACED. WHEN HE ARRIVED AT THE DEALER TO PICK UP HIS CAR HE WAS TOLD THAT THEY RAN OUT OF LOWER BALL JOINTS. THE CONSUMER LATER FOUND OUT THAT THEY WOULD NOT BE RECEIVING ANY MORE BALL JOINTS FOR SOME TIME. THE CONSUMER RETRIEVED HIS VEHICLE FROM THE DEALER . *NM

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. IN JANUARY OF 2007, THE CONTACT RECEIVED RECALL NOTICE # 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE DEALER PLACED HER NAME ON THE WAITING LIST FOR THE REPAIR AND STATED THAT THE WAIT TIME WOULD BE SIGNIFICANT BECAUSE THEY WERE ONLY RECEIVING A FEW PARTS PER WEEK. AS OF JULY 17, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THERE HAVE BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE IS 69,779 AND THE FAILURE MILEAGE WAS INAPPLICABLE. UPDATED 09/05/07. *JB

SAFETY RECALL NOTICE ON 2004 JEEP LIBERTY FOR LOWER BALL JOINT REPLACEMENT. I CONTACTED A JEEP DEALERSHIP ON 1-8-2007 AND WAS TOLD I WOULD BE PUT ON A LIST FOR REPLACEMENT. TODAY 2-20-2007 I'M BEING TOLD THE SAME THING, WE HAVE YOU ON THE LIST. THIS CONCERNS ME BECAUSE WE ARE OLDER PEOPLE AND BALL JOINT FAILURE COULD BE FATAL TO US. I FEEL THAT SIX WEEKS IS ENOUGH TIME FOR THEM TO FIX THIS PROBLEM. THANKS FOR YOUR ATTENTION. *NM

TL* - THE CONTACT RECEIVED RECALL 06V288000 CONCERNING LOWER BALL JOINTS. CONTACT HAS CALLED TOWN AND COUNTRY, HER LOCAL DEALERSHIP ,WHO STATED THAT IT COULDTAKE 8-10 WEEKS IN ORDER FOR THEM TO SET UP SERVICE. TO DATE THERE HAS NOT BEEN A FAILURE.

TL* - THE CONTACT CALLED REGARDING A 2004 CHRYSLER JEEP LIBERTY. THE CONTACT RECEIVED RECALL LETTER 06V288000 FOR THE LOWER BALL JOINT. THE CONTACT TOOK THE VEHICLE TO A DAIMLER CHRYSLER DEALER, AND WAS TOLD THAT THE PART DID NOT ARRIVE. AND SHE WOULD BE CALLED WHEN THE PART ARRIVED. THE CONTACT HAS NOT EXPERIENCED ANY PROBLEMS WITH THE VEHICLE AT THIS TIME. THE VEHICLE HAS 17, 914 MILES. *AK UPDATED 02/27/07. *JB

TL* - THE CONTACT RFECEIVED NHTSA RECALL 06V288000 ON 2004 JEEP LIBERTY CONCERNING THE LOWER BALL JOIN. THE CONTACT CALLED TRIOANO DODGE, HIS LOCAL DEALERSHIP, THEY STATED THAT THEY DIDN'T HAVE ANY PARTS AVAILABLE ,AND COULDN'T GIVE THE CONTACT AN ESTIMATE ON HOW LONG IT WILL TAKE IN ORDER TO REPAIR HIS VEHICLE. *AK