2004 Jeep Liberty Complaint Log

I RECEIVED A SAFETY RECALL NOTICE APPROXIMATELY 6 MONTHS AGO FOR "REAR STRUCTURE REINFORCEMENT". I HAVE BEEN TO THE JEEP DEALER IN MY AREA (MILTON RUBEN CHRYLSER JEEP, 3516 WASHINGTON ROAD, MARTINEZ, GA 30907, PH: 706-868-5454) 3 TIMES AND EACH TIME I AM TOLD THEY WILL CALL ME WHEN THERE IS A PART TO FIX MY AUTOMOBILE. IF THIS IS A SAFETY RECALL THEY ARE NOT TAKING IT SERIOUSLY, THEY ARE VERY DISMISSIVE WHEN I TALK TO THEM. *TR

THIS VEHICLE HAS BEEN UNDER RECALL FOR A SAFETY ISSUE FOR ALMOST A YEAR NOW, AND CHRYSLER STILL WON'T SUPPLY THE PARTS. *TR

I RECEIVED RECALL INFO (N46/NHTSA 13V-252) WELL OVER A YEAR AGO FOR MY 2004 JEEP LIBERTY AND THE MANUFACTURER STILL DOES NOT HAVE PARTS AVAILABLE FOR REPAIR. THEY ALSO HAVE NO ESTIMATE OF THE TIME WHEN THEY WILL HAVE PARTS. HOW CAN I GET THIS RESOLVED? TO MY UNDERSTANDING JEEP HASN'T PROVIDED ANY PARTS FOR ANY CARS AFFECTED BY THIS RECALL AND THE DEALER IS NO HELP IN GETTING RESOLUTION OF THIS RECALL. HOW CAN I GET THIS RECALL RESOLVED? *TR

I RECEIVED A RECALL NOTICE N46/NHTSA 13V-252 WELL OVER 1 YEAR AGO FOR THE POSSIBLE FUEL LEAK IN A REAR END CRASH FOR MY 2004 JEEP LIBERTY. I HAVE BEEN IN CONTACT SEVERAL TIMES WITH THE DEALER TO ADDRESS THE RECALL. EVERY TIME I AM TOLD THEY DO NOT HAVE THE PARTS. I STOPPED BY ONE DAY AND ASKED AND WAS TOLD I COULD BE PUT ON A WAITING LIST BUT DIDN'T HAVE TIME TO LOOK UP MY VIN NUMBER ON MY PHONE. I CALLED THE NEXT DAY AND ASKED TO BE PUT ON THE WAITING LIST AND WAS TOLD THERE IS NO WAITING LIST. ON MY LAST CONTACT WITH THE DEALER I WAS TOLD THEY DO NOT HAVE THE PARTS, DO NOT KNOW WHEN THE PARTS WILL BE IN, AND DO NOT HAVE ANY KIND OF TIME FRAME FOR THE PARTS TO BE IN FROM THE FACTORY. I WOULD LIKE TO SEE A REMEDY FOR THIS RECALL SOMETIME IN THE VERY NEAR FUTURE. *TR

I WAS SOLD A VEHICLE WITH A KNOWN SAFETY DEFECT, IE THE FUEL TANK AND FILLER NECK. I HAVE BEEN NOTIFIED OF THE RECALL, BUT AM TOLD THERE ARE NO PARTS AVAILABLE FOR REPAIRS. I BELIEVE THAT THIS VEHICLE SHOULD NOT HAVE BEEN SOLD TO ME AND I BELIEVE THAT JEEP / CHRYSLER SHOULD BE DOING A BUY BACK / VOUCHER TO GET THESE VEHICLES OUT OF SERVICE REDUCING THE POTENTIAL FOR INJURY AND DEATH. *TR

I WAS DRIVING 40MPH DOWN THE ROAD STRAIGHT NOT EVEN TURNING AND MY BALL JOINT BROKE OFF LANDING ON MY RIM SPLITTING IT IN TWO. THE AXLE IS NOW BEING PULLED OUT LEAKING FLUID THE TIRE IS RUINED (ONLY 6 MONTHS OLD). *TR

AS I PRESS THE UNLOCK BUTTON ON MY REMOTE THE DOOR REMAINS LOCKED. I NEEDED TO HAVE THE DOOR OPENED TO CHANGE THE TAILLIGHTS, BUT THE DOOR COULDN'T OPEN SO I TOOK IT TO THE DEALER SINCE I ONLY OWNED THE TRUCK FOR A YEAR.THEY SAID IT WOULD COST ME ABOUT $200.00 TO OPEN THE DOOR AND CHANGE THE BULB, . BECAUSE THE DOOR ACTUATOR WAS BUSTED.I COULDN'T AFFORD THAT BECAUSE THE BULB ONLY COST ME $5.99. I ONLY WANTED THE DOOR OPEN TO CHANGE THE TAILLIGHT MYSELF.WELL I RETURNED HOME ONLY TO TELL MY NEIGHBOR THE PROBLEM, HE TOOK OFF THE PANEL AND UN LOCKED THE DOOR CHANGED THE BULB IN 10 MINUTES AND TOLD ME THE PROBLEM IS THE PLASTIC HINGE NOT THE ACTUATOR , HE RIGGED A STRING SO THAT I CAN UNLOCK THE DOOR UNTIL I CAN FIND THE PART, BUT NO ONE SELLS THE PART.IT IS A SMALL LATCH THAT UNLOCKS THE DOOR. VERY SIMPLE. THE BEST PART IS NEIGHBOR FIXED IT FOR NOW FOR FREE!! *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE SWING GATE FAILED TO OPEN INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED REFERENCED NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER ADVISED THAT THE PART NEEDED TO COMPLETE THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.

I HAD BEEN HAVING THIS PROBLEM AROUND THREE WEEKS AGO, AT HOT WEATHER I TURN THE A\C ON, AND AFTER 10 MINUTES THE ENGINE STARTS REHEATING, I ALREADY TAKE IT TO THE CHRYSLER JEEP DEALER, AND THEY TOLD ME THAT THEY DON'T KNOW WHAT HAPPENS THAT EVERYTHING IS OK, MY HUSBAND EVEN SCAN THE CAR AND HE GOT THE PO480, AND THEY SAID THAT NO EVERYTHING IS OK, I TOLD THEM THE SITUATION THAT IM WORRY ABOUT THE REHEATING CAUSE THREE DAYS AGO I HAS AT THE I95 AT 65 MPH, AND IT STARS REHEATING VERY FAST, I JUST PULL OVER THE CAR , BUT IT CAN START A FIRE UNDER THE HOOD OR SOMETHING I SAW A LOT OF SMOKE, I TOLD THEM, AND THEY SAID THAT THEY COULDN'T FIND ANYTHING THAT EVERYTHING IS OK. SO IF JEEP ITSELF CANT NOT FIND THE PROBLEM , WHO CAN.....? THEY SAID ....WE DON'T KNOW!!!!! THIS IS A VERY WEIRD SITUATION , THAT THE JEEP ITSELF CAN NOT FIND A PROBLEM IN A CAR THAT THEY MAKE. *TR

WE WERE AT A BERRY FARM PICKING RASPBERRIES, WE LOOKED UP AND SAW OUR VEHICLE ROLLING TOWARDS US. THE TRANSMISSION MUST OF POPPED OUT GEAR(PARK) THE CAR CONTINUED GAINING SPEED DOWN THE HILL AS IT SLAMMED INTO A TREE. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.

UNABLE TO GET VEHICLE FIXED UNDER - RECALL N46 CUSTOMERASSISTRE@CHRYSLER.COM HAS RESPONDED TO MY REQUEST WITH THE FOLLOWING: THANK YOU FOR CONTACTING THE JEEP CUSTOMER ASSISTANCE CENTER. WE WOULD LIKE TO APOLOGIZE FOR THE DELAY [XXX]. WE HAVE PROPOSED A SOLUTION TO THE CONCERN TO NHTSA. CURRENTLY, WE ARE WAITING FOR NHTSA'S CONCURRENCE OF THE PROPOSED RESOLUTION. UNTIL WE HAVE NHTSA AUTHORIZATION STATING THAT THE PROPOSED REPAIR IS SUITABLE, UNFORTUNATELY, WE ARE IN THE SAME SITUATION THAT YOU ARE. WE ARE WAITING. : CUSTOMER SERVICE REPRESENTATIVE JEEP CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THEFOLLOWING INFORMATION: REFERENCE NUMBER:[XXX] EMAIL CASE NUMBER: [XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM8343780V82661L0KM& PLEASE APPROVE THE PLAN TO REPAIR THE VEHICLES SO THAT JEEP CAN BEGIN REPAIRING VEHICLES. THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MONTHS AGO I RECEIVED A VEHICLE SAFETY RECALL. THE RECALL IS IN REGARD TO MY FUEL TANK HAVING A CHANCE OF FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS WHICH CAN RESULT IN AN UNDERBODY FIRE IN THE PRESENCE OF AN IGNITION SOURCE. I HAVE MADE THREE DIFFERENT INQUIRIES AND FOLLOW UP, 1ST WITH MY LOCAL CHRYSLER DEALER THAN WITH CHRYSLER GROUP RECALL ASSISTANCE IN REGARD TO AN ETA OF PARTS AND EXPEDITING THIS PROCESS WHICH AS FAR AS I AM CONCERNED AND HAVE BEEN NOTIFIED, IS A SERIOUS SAFETY CONCERN. I HAVE BEEN TOLD THE SAME THING EVERYTIME THAT THE PARTS MUST NOT BE AVAILABLE YET. I NEED YOUR HELP MOTIVATING THE APPROPRIATE PARTIES TO EXPEDITE THIS PROCESS. MY SAFETY IS AT STAKE AND THE ISSUE HERE AND I AM BECOMING IMPATIENT. PLEASE GET BACK TO ME ASAP WITH A FOLLOW UP AND SOME RESULTS. THE RECALL # I THINK IS N46/ NHTSA 13V-252. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON SUNDAY 6/30 I WAS AT THE PHARMACY AROUND MY RESIDENSE IN PHILA, PA. WHEN I PULL OUT OF THE PARKING LOT TO GO INTO THE STREET WITH THE TRAFFIC TO GO BACK HOME. THE CAR STARTED MAKING THIS SCREENING NOISE AND IT FELT LIKE WHEN I WOULD GIVE IT GAS IT WOULD NOT RESPOND. I TRIED A LITTLE BIT OF GAS AND THEN IT MADE A BIG SOUN D LIKE AN EXPLOSION AND IT LOCK IN THE MIDDLE OF THE STREET . IT WOULD NOT GO FORWARD OR BACKWARDS. IT FELT LIKE IT JUST DROP TO THE FLOOR AND IT FELT AS THOU THE TIRES FELL OFF THE CAR.... I HAD TO GET A TOW TRUCK TO TOW IT AWAY , NO MATTER HOW MUCH WE WOULD WORK ON IT. IT WOULDNT RESPOND . I HAD JUST GOTTEN THE RECALL NOTICE AND HAD TAKEN THIS CAR TO A CHRYSLER DEALER TO GET THE REPLACEMENT PART THEY HAD SENT NOTICE RECALLING 2002-2007 JEEPS. THREE WEEKS BEFORE. I NEED HELP. I DONT WANT TO GET BACK BEHIND THIS CAR. IT WAS SCARY AND ONCE BEFORE IT HAD LOCKED UP ON MY IN THE MIDDLE OF THE HIGHWAY. I THOUGHT I WAS GOING TO BE IN A CRASH. *TR

WHY HASN'T CHRYSLER COMPLIED WITH SAFETY RECALL N46 (GAS TANK LEAKAGE)?? I HAVE CONTACTED CHRYSLER SEVERAL TIMES AND GET THE RESPONSE THAT THERE IS NO SAFETY PROBLEM WITH THE PLASTIC GAS TANK. BUT THEY WILL INSTALL A TOW HITCH JUST TO SATISFY NHTSA. THEY SAID THEY DON'T KNOW WHEN THE PARTS WILL BE AVAILABLE EITHER. THEY SAID THEY WOULD LET ME KNOW LATER, MAYBE IN AUGUST (THIS YEAR I HOPE). I JUST DON'T UNDERSTAND WHY IT IS TAKING SO LONG. THE MOST IMPORTANT QUESTION IS; IS THE VEHICLE SAFE IN THE EVENT OF AN OTHERWISE SURVIVABLE REAR-END CRASH?? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTIFICATION LETTER FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE RECALL REPAIRS HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT STATED THAT THERE WERE NO PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SAFETY RECALL N46 WAS ANNOUNCED OVER A YEAR AGO AND YET MY DEALER, BROWNS JEEP CHRYSLER IN PATCHOGUE NY CLAIMS THEY STILL DO NOT HAVE THE PARTS TO AFFECT THE NECESSARY CHANGES TO INSURE MY CONTINUED SAFETY. I BELIEVE MORE THAN A REASONABLE AMOUNT OF TIME HAS PAST. PLEASE HELP MAKE MY FAMILY SAFE AGAIN. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) OVER A YEAR AGO. THE CONTACT MENTIONED THAT THREE RECALL NOTICES WERE RECEIVED, BUT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY DAUGHTER WAS RECENTLY INVOLVED IN A HEAD ON COLLISION WITH A TELEPHONE POLE UPON MAKING A TURN AT ABOUT 35MPH. THANK GOD SHE IS OKAY, BUT HER CAR, A 2004 JEEP LIBERTY 4D 4X4 LTD WAS TOTALED. THE AIRBAGS DID NOT DEPLOY IN THE ACCIDENT AND I WANTED TO REPORT THIS FAILURE. *TR

CHRYSLER NOT FULFILLING NHTSA 13V-252 SAFETY RECALL TO PROTECT REAR FUEL TANK FROM EXPLOSION BY INSTALLING A TRAILER HITCH. SPITZER DODGE OF MANSFIELD, OHIO CONTINUES TO HAVE "NO PARTS" FOR THIS RECALL, BUT I COULD PAY TO HAVE THEM INSTALL ONE. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER COULD NOT REPAIR THE VEHICLE FOR ONE YEAR AND FOUR MONTHS SINCE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NO ACCIDENT, RECALL FOR GAS TANK COLLISION. FIRE EXPLOSION DANGER. THIS HAS BEEN REPORTED BY YOUR AGENCY.. CHRYSLER HAS NOT YET BEGUN THE RECALL AS REPORTED BY NHTSA. THEY HAVE INFORMED THAT THE RECALL WILL START SOON. THAT WAS IN JUNE, OCTOBER AND THEN AGAIN IN DECEMBER. AS THIS IS A CRUCIAL SAFETY ISSUE, I ASSUME YOUR AGENCY MUST WANT THIS RESOLVED. [XXX] FROM NHTSA HAS TOLD ME THAT YOUR AGENCY HAS NOT SIGNED OFF ON THE RESOLUTION. IF SOMEONE DIES OR IS INJURED AS A RESULT OF THIS NON- ACTION WHERE DOES THE LIABILITY LIE? PLEASE ADVISE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I AM WRITING IN REGARDS TO A SAFETY RECALL ON MY 2004 JEEP LIBERTY THAT WAS ISSUED IN JUNE 2013. THE RECALL EXISTS AS THE FUEL TANK CAN RUPTURE AND CAUSE FIRES IN REAR-END COLLISIONS. THE NHTSA DID A THREE YEAR INVESTIGATION THAT SHOWED 51 PEOPLE DIED IN FIERY CRASHES IN JEEPS WITH GAS TANKS POSITIONED BEHIND THE REAR AXLE. TO ALLEVIATE THIS PROBLEM CHRYSLER IS TO INSTALL A TOW HITCH FREE OF CHARGE. I HAVE MADE NUMEROUS PHONE CALLS TO MY LOCAL CHRYSLER DEALERSHIP AND THEN ALSO CONTACTED CHRYSLER AT THEIR 1-800 NUMBER. DESPITE THESE PHONE CALLS NO ONE COULD PROVIDE AN ANSWER AS TO WHEN THIS POTENTIAL LIFE THREATENING PROBLEM WOULD BE FIXED. ABOUT TWO WEEKS AGO I RECEIVED A LETTER IN THE MAIL FROM CHRYSLER GROUP LLC INFORMING ME OF THE RECALL (AS IF I WAS UNAWARE) AND THAT THE PARTS REQUIRED ARE CURRENTLY UNAVAILABLE. SO THIS RECALL HAS BEEN IN EFFECT SINCE JUNE AND THERE IS NO CLEAR DATE THAT MY VEHICLE WILL BE EQUIPPED WITH A TOW HITCH TO PREVENT A FIERY CRASH. IT IS APPARENT THROUGH NEWSPAPER ARTICLES THAT CHRYSLER HAS BEEN RELUCTANT TO ISSUE THE RECALL AND IT IS SPECULATED THAT THEY DID SO AS TO NOT HURT THEIR IMAGE AND FINANCES. ALSO TO AVOID A PUBLIC RELATIONS NIGHTMARE AND BEING FORCED TO PROVIDE THE RECALL AFTER POTENTIAL PUBLIC HEARINGS WITH WITNESSES PROVIDING DETAILS OF DEADLY CRASHES INVOLVING JEEPS. IT IS APPEARS THAT CHRYSLER IS TRYING TO AVOID THIS REPAIR DUE TO COST. IT HAS BEEN SEVEN MONTHS SINCE THE RECALL AND NOT A SINGLE VEHICLE HAS BEEN REPAIRED. IT IS ALSO UNKNOWN WHEN THE REPAIRS WILL BE MADE AS THE PARTS ARE UNAVAILABLE. I QUESTION THE INTEGRITY OF CHRYSLER IN REGARDS TO THIS RECALL AND ASK THAT YOU PLEASE LOOK INTO THIS SITUATION. THIS RECALL COULD POTENTIAL SAVE LIVES AND IT APPEARS THAT THIS IS NOT BEING DONE IN ORDER TO SAVE MONEY. THANK YOU FOR YOUR TIME AND CONSIDERATION. UPDATED 01/30/14

I WAS DRIVING ABOUT 55MPH WHEN THE VEHICLE STARTING SHAKING. I SLOWED DOWN AND EXITED THE FREEWAY. THE SHAKING GOT WORSE, AND WHEN I TURNED INTO THE GAS STATION, THE FRONT WHEEL ACTUALLY CAME OFF AND ROLLED DOWN THE STREET. VEHICLE HAD TO BE TOWED. IT LOOKS LIKE THE LUG NUTS JUST BROKE OFF. I HAD NO WORK DONE ON THE VEHICLE FOR THE PAST 2 MONTHS OR SO. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE HER VEHICLE WAS PARKED, IT INDEPENDENTLY ROLLED FORTY TO FIFTY FEET BEFORE STOPPING. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT A WHITE CLOUDY SMOKE EMITTED FROM THE FRONT OF THE VEHICLE AND INTO THE INNER COMPARTMENT. THE CONTACT NOTICED SPARKS AND PULLED OVER TO THE SIDE OF THE ROAD AS A FIRE ERUPTED UNDER THE HOOD. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) YEARS AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. MA 10/25/15

HIT FROM BEHIND. THE DRIVERS SEAT HELD UP WELL, BUT THE FORCE OF THE IMPACT FORCED MY LEGS BACKWARD OFF OF THE FIREWALL CONTROLS AND MY LEGS WERE UP AGAINST THE SEAT WHEN THE VEHICLE CAME TO A STOP. MY LOWER LEGS AT THE CALVES WERE CRUSHED AND THIS LED TO SEVERE BLEEDING CONTAINED IN THE LEGS (COMPARTMENT SYNDROME). NO FRACTURES BUT EMERGENCY SURGERY WAS NEEDED. AFTER REVIEWING PHOTOS OF THE VEHICLE INTERIOR TODAY, IT IS APPARENT THAT MY CALVES HIT THE SEAT ADJUSTMENT BAR THAT STICKS OUT UNDER AND FORWARD OF THE PADDED PORTION OF THE SEAT. I FIND THIS A COMMON PLACEMENT OF THE SEAT ADJUSTMENT BAR IN MANY VEHICLES. IF NOT FOR THIS BAR I WOULD BE BACK TO WORK THIS WEEK AND NO SIGNIFICANT MEDICAL BILLS. OVERALL THE SEAT CONFORMED WELL TO ME AND DID NOT CAUSE ME TO FRACTURE MY NECK (SEVERE OSTEOPOROSIS AND PRIOR NECK FUSION). UPDATED 06/10/13 *BF UPDATED 6/13/13 *CN..*TR UPDATED 06/13/2013 *JS UPDATED 06/17/2013 *JS UPDATED 7/31/13*CN..UPDATED 10/30/13 *BF UPDATED 10/31/2013 *JS

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V085000 (SUSPENSION) HOWEVER, THE PART NEEDED TO REMEDY THE DEFECT WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE BECAME DETACHED AND THE POWER STEERING ASSIST FAILED. THE CONTACT INSPECTED THE VEHICLE AND IT WAS DETERMINED THAT THE VEHICLE WAS COMPLETELY RUSTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

WE TOOK THE CAR TO A DEALER TO HAVE THE LOWER CONTROL ARM REPLACED DUE TO A RECALL ON THE PART. WE WERE TOLD BY THE DEALER THAT THE UPPER CONTROL ARM WAS BAD AND THEY WOULD NOT DO THE RECALL REPAIR OF THE LOWER CONTROL ARM UNTIL WE PAID TO REPLACE THE UPPER CONTROL ARM. WE WERE TOLD THE PART WAS PRETTY MUCH WORN OUT AND HANGING BY A THREAD AND THE ONLY THING HOLDING THE TIRES TO THE CAR WERE THE SHOCKS. THE UPPER CONTROL ARM IS NOT PART OF THE RECALL AND DEALER CHARGE TO REPAIR IT WAS $600. THE RECALL OF THE LOWER CONTROL ARM IS BECAUSE THE PART CAN WEAR OUT DUE TO NOT BEING TREATED FOR THE SALT USED ON ROADS IN OUR STATE. THE UPPER CONTROL ARM IS ALSO FALLING APART FOR THIS SAME REASON YET IS NOT INCLUDED IN THIS RECALL. THE UPPER CONTROL ARM ALSO NEEDS TO BE RECALLED. *TR

SAME AS SOME OF THE OTHER COMPLAINTS; VEHICLE REFUSED TO START. RANDOM AT FIRST, THE WOULDN'T START AT ALL. TOWED TO DEALER AND ENTIRE STEERING COLUMN HAS TO BE REPLACED TO FIX ONE SMALL PART, WHICH IS ON BACKORDER. WILL CONTACT THE MANUFACTURER TOMORROW TO COMPLAIN, DOUBT IT WILL HELP. I HAVE SEEN MULTIPLE COMPLAINTS WITH THIS ISSUE, JEEP SHOULD DO SOMETHING ABOUT IT! $800 IN REPAIRS. LAST JEEP/CHRYSLER I WILL EVER OWN. I DON'T HAVE THE VIN RIGHT NOW, AS THE VEHICLE AND REGISTRATION ARE AT THE SHOP. *TR

IN MARCH I TRIED TO ROLL UP MY FRONT PASSENGER WINDOW AND IT MADE AN AWFUL SOUND AND THEN DROPPED ALL THE WAY DOWN. I TOOK IT TO THE DEALERSHIP AND THEY SAID THE CABLE BROKE AND IT COST ME $300! A MONTH LATER THE SAME THING HAPPENED WITH MY BACK DRIVERS SIDE WINDOW AND ANOTHER $300! LAST NIGHT I WAS PULLING INTO MY GARAGE AND WENT TO ROLL UP THE FRONT DRIVERS SIDE WINDOW AND WOULDN'T YOU KNOW...THE SAME THING HAPPENED! 3 WINDOWS IN 6 MONTHS IS ABSOLUTELY RIDICULOUS! JEEP NEEDS TO RECALL THIS AND FIX IT AND I NEED MY MONEY BACK! I HAVE BEEN READING REVIEWS AND THIS IS A COMMON PROBLEM WITH JEEP LIBERTY'S. I GUESS THEY USED CHEAP PARTS AND BREAK ALL THE TIME ACCORDING TO OTHER JEEP OWNERS. PLEASE HAVE THEM FIX THIS ISSUE ASAP! *TR

ALMOST IN FIRE AND SHAKE ALL THE CAR BUT IM FINE . *JS

WHILE DRIVING AT NIGHT. HEADLIGHTS GO OFF AND ON. ALMOST EVERY NIGHT. NO ONE KNOWS WHY IT'S DOING THIS. SOMETIMES FOR 3 TO 5 SECONDS. WE NEED A RECALL ON THIS, TO FIND OUT WHY THIS IS HAPPENING. JEEP DEALERS DON'T HAVE ANSWERS FOR US, BUT THEY CAN CHARGE US $ 75 FOR NOTHING. SOME DAY SOMEONE IS GOING TO GET HURT WHEN LIGHTS DON'T COME BACK ON. DON'T SAY WE DIDN'T WARN YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE HEAD LIGHTS FAILED. THE CONTACT REACTIVATED THE LIGHTS AND THEY RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,845. *TR

REAR DRIVER SIDE PASSENGER WINDOW LITERALLY FELL INTO THE DOOR FOR NO APPARENT REASON. THE WINDOW NOW HAS TO BE TAPED UP CONTINUOUSLY AND THE WINDOW FALLING DOWN CAN BE A HAZARD AND DANGEROUS OF KIDS IN THE BACK. NOT TO MENTION THIS IS A VERY LARGE AND COMMON PROBLEM WITH THIS MODEL. JEEP/CHRYSLER NEEDS TO RECALL THIS DEFECT IN WORKMANSHIP AND PARTS A TO MAKE SURE THE WINDOWS JUST DON'T FALL DOWN INTO THE DOOR. THIS IS NOT A RESULT OF ABUSE JUST LOUSY PARTS AND DESIGN AND WORKMANSHIP. ITS DANGEROUS AND NEEDS TO BE RECALLED. GOOGLE THE PROBLEM AND SEE HOW MANY THOUSANDS HAVE COMPLAINED. THEN THINK ABOUT THOSE THAT HAVE NOT COMPLAINED. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WAS ALERTED BY INTERNET BLOG IN FEB. OF 2013 THAT REAR COLLISIONS ON THIS MODEL OF JEEP LIBERTY (2004) MAY CAUSE GAS TANK TO RUPTURE CREATING A FIRE HAZARD. RESPONSES TO THE BLOG INDICATED THAT A CLASS IV OR BETTER TRAILER HITCH MAY ABSORB THE IMPACT, THUS INCREASING THE CHANCE THAT THE GAS TANK WOULD NOT BE DAMAGED. THIS EXPLANATION SOUNDED REASONABLE AND THEREFOR I OPTED TO HAVE A CLASS IV DRAW TITE HITCH INSTALLED AS A PRECAUTION. THIS HITCH MEETS OR EXCEEDS OEM SPECS. I RECEIVED A RECALL NOTICE SEVERAL MONTHS LATER REGARDING THIS ISSUE. THE NOTICE STATED IF I HAD PURCHASED AND INSTALLED A TRAILER HITCH AFTER THE INITIAL PURCHASE OF VEHICLE THAT I WOULD BE REIMBURSED IF I SENT PROOF OF PURCHASE. I SENT AN INVOICE AND A COPY OF THE CANCELLED CHECK AS INSTRUCTED. I WAS NOTIFIED BY PHONE THAT MY CLAIM WAS NOT VALID AS I FAILED TO PURCHASE AN OEM HITCH. MY HITCH MEETS OR EXCEEDS OEM SPECS AS I MENTIONED EARLIER . THANKS IN ADVANCE FOR ANY ASSISTANCE YOU CAN PROVIDE TO HELP ME RECOUP MY EXPENSES. *TR

CAR JUST SHUTS OFF ON HIGHWAY... THIS HAS HAPPENED SEVERAL TIMES.... AFTER RESTARTING WORKS OKAY AS IF RE-STARTING BOOTING ELECTRICAL SYSTEM... ENGINE LIGHT ON.. REAR HATCH DOES NOT OPEN... I BELIEVE THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS FROM WHAT I HAVE READ AND EXPERIENCED... *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE STOPPED DUE TO A TRAFFIC BACK-UP ON THE RAMP AT THE I-271/I-480 INTERCHANGE, THE VEHICLE WAS CRASHED INTO THE REAR BY ANOTHER VEHICLE (GMC SUV) DRIVING APPROXIMATELY 48 MPH. THE AIR BAGS FAILED TO DEPLOY. THE REAR OF THE CONTACT'S VEHICLE INSTANTLY BECAME ENGULFED IN FLAMES. THE CONTACT'S MOUTH STRUCK THE STEERING WHEEL AND HIS UPPER FACE WAS THROWN INTO THE WINDSHIELD. THE CONTACT SUSTAINED INJURIES TO THE FACE, LOSS OF HIS UPPER TEETH, A FRACTURED CHEEKBONE AND NOSE. THE CONTACT ALSO SUSTAINED BURNS TO THE LEFT HAND, WRIST, UPPER FOREHEAD, LEFT EYE AND EAR, RIGHT ANKLE AND THE LEFT KNEE. THE CONTACT ALSO SUSTAINED A CONCUSSION. HE WAS TRANSPORTED TO A LOCAL HOSPITAL FOR TREATMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 152,000. LH..*TR...UPDATED 10/30/13 *BF. UPDATED 11/5/2013 *JS

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT ATTEMPTED TO CLOSE THE PASSENGER WINDOW WHEN HE HEARD A SNAPPING NOISE. THE CONTACT OPENED THE DOOR PANEL AND SAW THE CABLE THAT CONNECTED TO THE WINDOW PUSH PLATE HAD DISCONNECTED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE NEARLY ENCOUNTERED THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED BOTH REAR LOWER CONTROL ARMS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THE CONTACT WAS ADVISED THAT THE WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 112,000. UPDATED 3/14/13 *CN UPDATED 04/22/2013 *JS

DRIVER'S SEAT HEATER FELT EXTREMELY HOT AGAINST MY BACK WHILE DRIVING. LEANED FORWARD AND SMELLED A BURNING ODOR, ALSO FELT JACKET AND BACK OF SEAT WHICH WERE BOTH EXTREMELY HOT AND IMMEDIATELY TURNED OFF THE HEATED SEATS. UPON ARRIVING AT WORK,GOT OUT OF THE VEHICLE AND SAW THE FRONT SEAT LEATHER AGAINST WHERE MY BACK WAS HAD BEEN BURNED, AS WELL AS THE BACK OF MY JACKET. CALLED THE CHRYSLER RECALL PHONE NUMBER AND WAS TOLD THAT ALTHOUGH THERE WAS A RECALL FOR THE JEEP GRAND CHEROKEE FOR THE HEATED SEATS MALFUNCTIONING AND OVERHEATING, THAT THERE WAS NOT A RECALL AVAILABLE FOR THE SAME PROBLEM WITH THE JEEP LIBERTY. BECAUSE THE VEHICLE'S WARRANTY IS EXPIRED, THEY SAID THEY WILL NOT COVER EXPENSES DUE TO REPAIRS. I THEN CALLED MY LOCAL DEALER, WHO ALSO SAID I WOULD BE RESPONSIBLE FOR REPAIRS SINCE THERE IS NOT A RECALL FOR THIS MODEL OF JEEP. UPON SEARCHING THE WEB, THERE ARE NUMEROUS ACCOUNTS OF OTHER JEEP LIBERTIES WITH THIS ISSUE, INCLUDING A COURT CASE THAT WAS FILED 10/29/12 FOR A 2004 JEEP LIBERTY WHICH THE HEATED SEATS GENERATED DANGEROUSLY HIGH TEMPERATURES IN WHICH A CONSUMER ENDURED THIRD DEGREE BURNS. THIS IS A SERIOUS SAFETY ISSUE, WHICH COULD POTENTIALLY CAUSE A FIRE OR INJURY TO CONSUMERS. *TR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL CAP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) ONE YEAR AGO AND STATED THAT THE REASONABLE TIME FOR REPAIR HAD SURPASSED. BOTH THE DEALER AND THE MANUFACTURE WERE NOTIFIED. THE DEALER WAS UNABLE TO PROVIDE A TIME FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG AND SEAT BELT LIGHTS WERE BOTH ILLUMINATED.