2020 Jeep Wrangler Complaint Log

When it rains the front and rear floorboards fill with puddles of water from the bottom somehow. No traces of water along the doors or windows.

Driver side dashboard experienced an instrument cluster failure causing the center dashboard information to go completely blank so that the mileage, amount of gas, speed, warning lights, etc. are all no longer visible. There appears to have been a recall for a similar issue for Jeep Wrangler years 2018-2024 but I have been told my VIN is not part of that recall even though it appears to be the same cluster failure issue.

Instrumentation cluster suddenly failed while I was driving. This put the safety of all individuals at risk because I was not able to view any critical information like warning lights, speedometer or fuel status.

I have a cracked fuel line identical to the Y10 recall but outside the recall dates.

I purchased this 2020 Jeep Wrangler from SunToyota car dealership in Holiday, FL on [XXX]. There have been several ongoing concerning safety issues with this vehicle and the car dealership over the past year since I purchased it. My vehicle has had immediate malfunctions and service visits upon purchase. On 12/31/24, the car went to the shop for broken visor (as is) as listed on service invoice- during this same visit I explained that turn signals lights were not functioning properly- was told that it was too much labor and they are aftermarket lights that the dealership cannot fix- dealership did not attempt to rectify the issue at this time. Broken visor/turn signal lights did not function properly upon purchase of the vehicle. In February, the car had what is known as the “death wobble” on major highways [XXX] and [XXX] in Florida, which was an extremely dangerous experience for all passengers in the vehicle. Invoice from 2/27/25 reflects suspension concern in regards to “death wobble” that was rectified, but again highly unsafe, and vehicle is beginning to shake again at high speeds as of December 2025. Invoice from 10/19/25 highlights the turn signal malfunction once again (it was never fixed from previous visit after purchase of vehicle and continued over several months). Car was taken back to dealer. Received call on 11/11 stating it was ready, to receive another call on my way there stating another issue with lights arisen. Received call on 11/12 stating it’s ready again, service advisor not present, and ALL lights flickering severely worse. Spoke to executive director, Dylan, who stated “[XXX] things happen” and walked away. Vehicle stayed at dealership. (Invoice from 11/12 highlights the turn signal issue again.). Vehicle was returned to me on 11/28/25, where lighting and turn signals appeared to work properly. As of December 2025, the turn signals have malfunctions again. When I tried to get in contact with the dealership they didn't call back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Instrument Panel Cluster Failure. Black screen. Can’t see MPH, Gas, mileage or any engine functionality. Consistent with NHTSA safety recall. My VIN is not in the recall despite being a 2020 Jeep Wrangler that is listed in the safety recall. Stellantis won’t cover repair and Jeep dealer in Marshfield won’t cover. Potential 6 month fix with no replacement vehicle offered because part hasn’t been in stock.

My center dash cluster shorted out and went black and no longer shows speed, fuel and warning lights. Known recall for center dash cluster, but not my vin. Dealership has diagnosed the problem and repairing at my expense.

Instrument cluster first started to appear as if it had a glitch by the colors being slightly different then as the months progressed the dash cluster would slowly start to fade in and out, turning off and on, until one day when driving it just turned completely off and has not came on since, sometimes when i turn the car on it will want to turn back on but will fade back into a brightly lit screen with no apparent function appearing on the screen. Available to be inspected upon request Problem has been identified by local Jeep dealer. I am stationed in Belgium There were no warning lamps or messages or anything to indicate a system failure. My safety was put at risk as the dash cluster is what helps me monitor my speed, heat temperature on my engine, gas levels as well as any other maintenance issues or messages my car may have

I have the same malfunction as described in New Safety Recall Advanced Communication – 30B released on 9/5/2024, but my VIN is not included. The malfunction relates to the Instrument Panel Cluster (IPC) that becomes blank. As noted in 30B: "[a]n IPC that is not visible to the driver may result in the driver's attention being diverted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning. The condition described above does not comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 571.101, Controls and Displays S5.3 requires vehicles to "illuminate telltales and their identification sufficiently to make them visible to the driver under daylight and nighttime driving conditions." The IPC in the suspect vehicles may not illuminate the required telltales." Can you please add my Jeep VIN to the recall list?

Electric computer control system keep malfunctioning and disconnecting. Third occurrence in a month. Currently at my mechanics.

On Saturday morning, when we started the Jeep, the whole entire dash was black Nothing works on it. You can’t tell how fast you’re going how much gas you have or if there are any lights on It is the same issue as recall 24V – 652

The contact owns a 2020 Jeep Wrangler. The contact stated that upon starting the vehicle, the instrument panel failed to illuminate. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The contact believed that the failure was related to NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was 48,000.

TSB 07–0 01–22REVB on August 2022 upgraded to ZD8 December 2022 official open recall on January 2023. Both bolts fell off the water inlet engine overheated without antifreeze or water steering locked and entire engine needs to be replaced. Jeep wrangler 2.0T VIN number was not on the recall list. Please explain why not and what we can do about getting this covered.

Instrument Panel went completely out. Can not tell how much gas is in the jeep, how many miles it has, can’t see any digital details on the instrument panel. Completely black.

Digital gauge cluster goes completely blank. Will come back on intermittently and then goes blank again for extended periods of time.

The contact owns a 2020 Jeep Wrangler. The contact stated that while the vehicle was parked, the instrument panel became dark. The failure had occurred on several occasions. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was unknown. The vehicle was not repaired. The failure reoccurred and the vehicle was taken back to the dealer and was diagnosed and determined that the instrument panel needed to be replaced. The dealer stated that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

My instrument cluster panel display has suddenly gone black/blank. This looks to be a known recall issue under Recall ID: 24V-652 which includes Select 2018–2024 Jeep Wrangler and Gladiator vehicles. Mine is a 2020 Jeep Wrangler. Can my vehicle be added to the recall list? I am at safety risk as I cannot see my gas mileage, warning light indicators, Electronic Throttle Control, Battery Charge Warning, Engine Coolant Temperature, Airbag Warning, Brake System Alerts, Transmission Fault lights, etc. I have scheduled a service appointment to have this looked at the dealership where I purchased my Jeep. I would appreciate any financial assistance as it will be an extreme struggle to pay out of pocket for this to be repaired. My safety and my family's safety is at risk. Please help!

Suddenly at 82,000 miles, my 2020 Jeep Wrangler Sport S 4 door began shaking uncontrollably while I was driving. It was a terrifying experience. I took it to the mechanic and he replaced the steering damper. The uncontrollable shaking continued. The mechanic replaced the steering damper again. The shaking continues. I have had a wheel alignment and tires balanced. I am scared to drive the vehicle. I don't know what else to do, except trade it in?

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle was shaking violently. No warning lights were illuminated. The contact stated that the shaking was extremely violent, and the vehicle was uncontrollable. The contact stated that the failure occurred while driving on a busy highway. The contact stated that a tractor-trailer driver who was nearby slowed down to assist the contact with getting the vehicle to the shoulder of the road. The vehicle was driven to the residence. In addition, the contact stated that the failure had occurred three times within an hour of the contact driving the vehicle. The vehicle was taken to the dealer; however, the failure was not diagnosed. The contact stated that the vehicle was still at the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. The VIN was unavailable.

2020 Jeep Wrangler Unlimited Willys The Instrument cluster panel went out. Black screen. A critical safety issue b/c you cannot see the speedometer, warning lights, or anything on the screen. There is a recall (NHTSA#24V-652) however my VIN # is not included in the recall. Brought the Jeep into mechanic who said this should be covered under Jeep Recall. To date no certified Jeep dealership will repair under recall b/c they are saying VIN # is not included in the recall.

The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel had become inoperable. The dealer and the manufacturer were contacted, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 24V652000 (Electrical System). The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

Subject: Formal Complaint Regarding Failed Recall Repair and Improper Diagnostics Charges - Jeep Recall No. 23V116 (Manual Transmission Clutch Overheating) & Violation of 49 U.S.C. Section 30120 Dear Sir or Madam, I am submitting this complaint regarding an unresolved safety defect and improper repair charges related to an official recall performed on my 2020 Jeep Wrangler (manual transmission). The issue concerns Recall No. 23V116 and superseding Recall 21V028, which addresses clutch overheating and associated software logic. Prior to the recall work performed, my Jeep had approximately 23,000 miles on it, and I never had any issues with the manual transmission or transmission related warning codes. In May, I received letters informing me that I needed to take my Jeep to the dealership as soon as possible to have the above recall work performed to avoid potential overheating and fire hazards related to my clutch plate. In June 2025, I brought my vehicle to Don White's Jeep dealership on York Rd. in Cockeysville, MD. The dealership replaced the clutch hardware and performed a software update as required. I did not drive the Jeep for a couple of months due to weather and frequent rainfall during June, July & August. Upon driving the Jeep in August, the "Service Transmission" light came on, and I immediately notified the dealership, and they performed a software update to fix the warning light, admitting they did not realize the software update was required the first time. Two days later, the "Service Transmission" light came on again, and I immediately notified the dealership and dropped the Jeep off to be serviced. The dealership has now had the Jeep for more than a month and has not been able to resolve the "Service Transmission" issue. They are now refusing to perform any additional work unless I pay them approx. $1,000 in diagnostics fees. I opened a case with Jeep Customer Care and they also refused coverage and are demanding payment.

Vehicle shakes violently at 65-70 mph. We had the Jeep's front end aligned and it continues to shake.

I am writing to get a good will repair for my of a 2020 Jeep Wrangler, VIN: [XXX] with approximately 50,000 miles. The estimate for the Jeep/Stellantis repair states after the inspection that my vehicle’s instrument panel cluster (IPC) has a serious internal defect that creates a safety hazard. Wrangler’s instrument panel has gone completely dark, leaving me without access to critical safety information such as speed, warning indicators, and fuel levels. The inspection and dealer diagnosis states that , this failure is due to an internal defect in the IPC, which is identical to the condition described in NHTSA Recall No. 24V-652. Although my VIN is not currently listed under Recall 24V-652, the symptoms and internal defect in my vehicle are the same failure mode as the recalls. Driving without a functioning instrument cluster is unsafe, placing myself and others at risk, and constitutes what is known safety defect with jeep wranglers. Repair or replace the defective instrument panel cluster in my vehicle at no cost, as a goodwill repair or as part of the existing recall. I am asking to be Reimburse me any costs already incurred and related to this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Jeep Wrangler. The contact stated that while her son was driving approximately 55-65 MPH, the instrument panel and the turn signal lights became inoperable. The driver pulled over to the side of the road. The driver was able to drive to the residence. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the instrument panel needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 105,000. The VIN was not available.

The instrument cluster went out on my 2020 Jeep Wrangler. There is a recall (NHTSA#24V-652) for this issue, however my VIN # is not included in the recall. This is a critical safety issue because the speedometer and warning lights to not work.

I see that there are recalls for the center cluster on the dash for jeeps like mine from 2018 through 2022 or 2024 but mine has is not included in that recall however mine is now out According to our mechanic I have a black screen cannot see if I have gas or if my vehicle is overheating, cannot see any of the warning signals. Please advise why my jeep is not included in that recall. Mine is a 2020 jeep wrangler unlimited

UNKNOWN The display panel on the instrument cluster has went out. There was an open recall for newer models (2022-2024), but my vehicle's year (2020) was not included. After going through multiple forums, and speaking with many dealerships, this has been an on-going issue with multiple Jeep owners.

The instrument cluster has went completely out. There is a currently open recall for 2018 - 2024 Jeep Wranglers (Recall #24V-652), but my VIN is not included. According to FMVSS No. 571.101 (Controls and Displays), you are required to remedy this situation as it is now a safety and hazard for the driver.

The dashboard in the affected vehicles may suddenly go blank, leaving the driver without vital information, such as speed and turn signals’ status. The driver will not be able to get the cluster working after failure. There is a recall on this (and my Jeep model and year is within the criteria but my Jeep is not in the recall. New Recall NHTSA 24V-652: Instrument Panel Cluster IPC ...

The instrument dash panel went blank while driving.

There was a crack, and subsequent leak, in the fuel line to the engine. My safety, and my passengers safety was absolutely put at risk as that could have ignited a fire at any moment. I took the vehicle to an independent mechanic who diagnosed the problem. No warning lamps appeared, however, the smell of gas was very strong in and near the vehicle.

My Display Cluster went blank all of a sudden while on a trip with no prior notice and I was unable to see any safety information for my vehicle, how much gas I have left, odometer readings or other important information which are needed to safely drive. I ran out of gas and was unable to get to the side of the road and all most got into an accident. There is a current safety recall for this problem (NHTSA ID Number: 24V652000 Instrument Panel Failure/FMVSS 101) for the JEEP WRANGLER2018-2024 issued on September 5, 2024 for the same problem I am experiencing with my vehicle The problem is for some reason My Vin number is not being included in the recall even though the Vehicle year model & problem matches the recall and the dealership/manufacturer are not honoring the repair needed.

I own a 2020 Jeep Wrangler Rubicon and believe my vehicle should be included in recall W35/NHTSA 20V-191 for the VP4 Radio Software, as my backup camera does not turn off when shifting into drive. I must restart my Jeep to resolve the issue. My dealership wants $230 for diagnostics despite knowing the problem, and customer service said they can't help, even though they've opened case #94053204. Why are only some VINs covered? This is a safety concern, and I should not have to pay for diagnosis or repairs.

The contact owns a 2020 Jeep Wrangler. While driving at an undisclosed speed, the brake pedal became inoperable, and the brakes locked up without warning. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake caliper had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the mechanic, where it was later diagnosed with a failed brake hose, but the part was on backorder. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact ordered the parts for the repair from the dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.

The contact owned a 2020 Jeep Wrangler. The contact stated that while her husband was driving at approximately 65 MPH, she noticed a burning odor in the vehicle's cabin, and the sway bar warning light illuminated. The husband looked out of the driver's window and observed fire coming from under the vehicle. While attempting to steer to the side of the road, the front of the vehicle became engulfed in flames. The couple managed to exit the vehicle safely. The contact's husband tried to extinguish the fire, but it continued to engulf more. The fire department arrived and extinguished the blaze. A police report was filed, and the vehicle was towed to a lot. The manufacturer was notified of the incident. The failure occurred at 51,000 miles.

The Instrument Cluster Panel has completely failed. The vehicle currently does not have odometer, tachometer, speedometer, fuel gauge, and other vital engine metrics displayed. Stellantis issued a recall due to poor design of the failed component for a small subset of affected vehicles, but does not include the majority of the vehicle population. Furthermore, the failed component is currently on a national shortage, making it impossible to repair.This is a major safety concern and needs to be investigated.

I am reporting significant premature rust on my 2020 Jeep wrangler. The rust is visible on all four doors and the hood. The vehicle has been properly maintained, regularly washed, and has not been exposed to unusual or extreme environmental conditions that would justify this level of corrosion. The rust appears along the bottom edges and seams of each door, as well as along the leading edge of the hood. These areas show bubbling paint and visible oxidation, which is spreading. Given that this vehicle is only five years old, this level of corrosion is unacceptable and inconsistent with the quality and durability expected from Jeep. Warranty Considerations: This issue should be covered under Jeep’s 5-year/unlimited mile corrosion (perforation) warranty and/or the basic corrosion coverage, as the rust appears to originate from beneath the paint along factory seams — suggesting a defect in materials or workmanship, not owner neglect. Action Requested: I am requesting that Jeep/Stellantis authorize a warranty repair to remove the rust, treat the affected panels, and repaint to factory standards to prevent further deterioration. Given the extent of corrosion at this age, I believe this warrants prompt attention and resolution under warranty coverage. This has been a known issue on 2018 to current Jeep Wrangler and they have not resolved the issue. They keep selling Jeep Wrangler with this issue.

I am the owner of a 2020 Jeep Wrangler JL with the 2.0L turbo engine, and I am writing to report a fuel leak issue that I believe is related to Recall Y10 / NHTSA Campaign 21V-665, which involves the high-pressure fuel supply line (Part #68297642AD). My vehicle is experiencing a strong fuel smell and visible fuel leak, and a technician confirmed the failure of the fuel line. However, my VIN does not currently show as included in the recall, and I have been told the repair is not covered under warranty. Given that my Jeep has the same engine, same part number, and identical symptoms described in the official recall — I’m requesting one of the following: That the dealer be allowed to inspect the fuel line’s date code and replace it under Recall Y10 if it falls within the affected range, or That Jeep/Stellantis cover the cost of the repair as a goodwill safety-related assistance, since the failure occurred outside the normal warranty but is consistent with the recall defect. I take safety very seriously, and I hope Jeep does too. Please let me know what documentation or diagnostics you need from my service provider to support this request.

My front dash was not registering, so I cannot see my speed, gas tank, and all other info on it. When I took it to a mechanic, he had to replace the AGM Auxiliary Battery. It went from the normal square battery to the size and shape of balloon, causing a dangerous situation. The mechanic sent us to the dealership to finish the work as it should be covered under the recall. He also advised us not to drive it on our roadtrip as the INSTRUMENT PANEL CLUSTER needs to be fixed and could cause fires as it’s under recall: RECALL NHTSA #24V-652. We need to get it fixed, but the dealership declined saying my Jeep Wrangler 2020’s VIN number doesn’t show the recall. So, now we are trying to get that recall established for this VIN number as it’s having the SAME ISSUES AS THOSE RECALLED. Now, we are trying to get the recall number to apply to my VIN so we can get the repair done. Frustrating to do a goose chase when a vehicle is having the SAME issue as those with the recall.

The instrument panel cluster stopped working suddenly. It is a 2020 Jeep Wrangler with 72k miles. I know there is a recall NHTSA recall #24V652000 for some Jeep Wranglers 2018 - 2024 for the same issue. Mine needs to be included. I cannot tell how much gas I have, what speed I am going, or warning lamp information. There were no symptoms - it just stopped working while I was driving. The vehicle has been inspected by two vehicle repair/inspection stations and it is not a fuse or the alternator / battery. Therefore - it is the instrument panel cluster (IPC).

Rear Camera not working all black out

The front right brake line is collapsed can't find a replacement

I am the owner of a 2020 Jeep Wrangler JL with the 2.0L turbo engine, and I am writing to report a fuel leak issue that I believe is related to Recall Y10 / NHTSA Campaign 21V-665, which involves the high-pressure fuel supply line (Part #68297642AD). My vehicle is experiencing a strong fuel smell and visible fuel leak, and a technician confirmed the failure of the fuel line. However, my VIN does not currently show as included in the recall, and I have been told the repair is not covered under warranty. Given that my Jeep has the same engine, same part number, and identical symptoms described in the official recall — I’m requesting one of the following: That the dealer be allowed to inspect the fuel line’s date code and replace it under Recall Y10 if it falls within the affected range, or That Jeep/Stellantis cover the cost of the repair as a goodwill safety-related assistance, since the failure occurred outside the normal warranty but is consistent with the recall defect. I take safety very seriously, and I hope Jeep does too. Please let me know what documentation or diagnostics you need from my service provider to support this request.

CAN BUS failure. Loss of power steering along with multiple lights and codes being shown. Intermittent. Sometimes runs and drives. Random loss of speedometer and other components.

The engine in my 2020 Jeep Wrangler Sahara suddenly failed and was diagnosed by the dealership as a complete internal failure involving the lifters and camshaft. The dealership explained that this type of failure can spread metal fragments throughout the oil system, requiring a full engine replacement. This creates a serious safety hazard, as the engine can shut down unexpectedly while driving, putting both the driver and others at risk. The issue has been confirmed by the dealership’s technician and shop foreman, and the vehicle has been at the dealer for over a month awaiting a replacement engine, which is currently on national backorder. There were no prior warning lights or error messages before the failure. The failure occurred without warning, and the vehicle is not drivable. This problem appears to be affecting multiple Jeep Wrangler owners and may represent a systemic defect that should that should be investigated!

I was pulling into work when my dash lit up with all warning lights, I was unable to shut my vehicle off. I had to disconnect the battery to do so. After a couple hours of being disconnected, it operated normal. Few hours later, went to leave a store and it lit up again, this time my steering was nonfunctional. The common issue was the can buss connector. For several years this has been an issue, apparently a TSB was placed but I am unable to find it. This should be a national recall. This part controls literally every electrical component of this vehicle. It's I intermittent and unknown to when it will malfunction. This creates a huge hazard to driving as when it does malfunction, you're unable to steer, your vehicle can shut off, it's not safe at all. Then come to find that the part isn't even covered as a replacement on the TSB. There is no reason this part should not be recalled, how does a small plastic block become defective other than poor craftsmanship? When the vehicle can't communicate to the other parts (engine, transmission, steering, fuel system, etc) that is a huge problem and is not worth the risk of death because someone can no longer drive or steer when going 65 mph.

Sun visor loose and falling out while driving, obstructing driver's vision, causing safety concern

IP Cluster failure, currently at dealership for repair. No warning lights, dash just went dark while driving.

The contact owns a 2020 Jeep Wrangler. The contact stated that while driving at undisclosed speeds, there was an abnormal fuel burning odor coming from the engine and entering the vehicle through the A/C vents. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the fuel supply line was faulty and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 21V665000 (FUEL SYSTEM, GASOLINE). The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.