2015 Kia Soul Complaint Log

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE ENGINE STARTED TO MAKE AN ABNORMAL NOISE AND THEN STALLED WITHOUT NO WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT THEN INSPECTED UNDERNEATH THE VEHICLE AND NOTICED AN OIL LEAK. THE VEHICLE WAS THEN TOWED TO TEMPE KIA (8005 S AUTOPLEX LOOP, TEMPE, AZ 85284) WHERE IT WAS DIAGNOSED WITH A CRACKED CYLINDER BLOCK THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO PAY THE LABOR COST WITH THE CONTACT WAS RESPONSIBLE FOR THE COST OF PARTS. THE FAILURE MILEAGE WAS 76,000.

EVER SINCE I REPLACED ED MY BATTERY 1/30/2020 I AM HAVING INTERMITTENT STARTING ISSUES, I HAVE TAKEN THE CAR TO THE DEALER ON SEVERAL OCCASIONS AND THEY ARE NOT ABLE TO FIND THE ISSUE. ONLINE THERE ARE MANY FORUMS WITH HUNDREDS OF PEOPLE WITH THE SAME ISSUE. KIA DOES NOT ACKNOWLEDGE ANY RECALLS OR ISSUES BUT YET WE ARE ALL DEALING WITH CATS THAT WON'T START

I WAS ALREADY PLANNING ON GETTING MY OIL CHANGED ON THE FIRST OF FEBRUARY, EVEN THOUGH I STILL HAD A FEW HUNDRED MILES LEFT. BUT THE DAY BEFORE, MY OIL LIGHT KEPT FLASHING ON AND OFF. MOSTLY WHEN IT WAS IDLING. I CHECKED MY OIL LEVELS MID DAY DURING LUNCH, AND ALL SEEMED OKAY. WELL I WAS DRIVING 3 MILES FROM MY HOUSE TO CHURCH FRIDAY NIGHT, JANUARY 31, AND AS I WAS DRIVING, JUST GETTING UP TO ABOUT 50-55 MPH, I HEARD A LOUD BANG AND FELT MY CAR JOLT. MADE IT SAFELY TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. AFTER THE JOLT, MY BATTERY LIGHT CAME ON. NEVER SAW A CHECK ENGINE LIGHT. THE TOW TRUCK DRIVER WAS NOT ABLE TO START THE CAR AND TOLD ME THAT MY OIL WAS LOW. THE FOLLOWING DAY WHEN MY DEALERSHIP CHECKED THROUGH EVERYTHING, THEY TOLD ME THAT MY ENGINE HAD SEIZED AND I NEED TO GET A NEW ENGINE. THIS SEEMS TO BE A REOCCURRING PROBLEM WITH THIS CAR YEAR AND MODEL. I HAVE A LITTLE UNDER 110,000 MILES.

SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL. MILEAGE IS APPROXIMATELY 71,000. CURRENTLY UNABLE TO GET THE ACTUAL ODOMETER READING DUE TO THE ELECTRICAL SYSTEM IS DEAD. CAN PROVIDE THE ACTUAL MILEAGE WHEN I CAN GET THE ELECTRICAL SYSTEM POWERED.

UPDATE TO COMPLAINT FILES 31 JAN, 2020. 2015 KIA SOUL WITH 72004 MILES WAS TOWED TO A REPAIR FACILITY. UPON EVALUATION, MECHANIC STATED THAT THE PISTON/ROD HAD FRACTURED AND THE PISTON WAS FORCE INTO THE HEAD. TOTAL ENGINE REPLACEMENT WILL BE REQUIRED AS THE BLOCK AND HEADS WERE SEVERELY DAMAGED. THIS IS THE EXACT FAILURE MODE THAT HAS BEEN DESCRIBED ON OTHER KIA SOUL VIN NUMBERS. PREVIOUS EVENT DESCRIPTION:SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEVILLE, TN, LINCOLN COUNTY. THIS HIGHWAY IS A MAJOR ROUTE FOR LARGE TRACTOR TRAILERS. DAUGHTER TURNED ON EMERGENCY FLASHER AND EXITED THE CAR FOR SAFETY. SEVERAL PEOPLE CAME BY AND HELPED PUSH THE CAR TO THE SIDE OF THE ROAD. THIS PART OF THE HIGHWAY HAS A SMALL SHOULDER WITH GUARDRAILS DUE TO THE STEP DROP OFF. INTERNET RESEARCH DESCRIBES OTHER KIA VEHICLES WITH THE EXACT ENGINE FAILURE SYMPTOMS THAT RESULTED IN NUMEROUS RECALLS. THIS VEHICLE'S VIN DID NOT INDICATE A RECALL.

VEHICLE WAS PURCHASED BRAND NEW IN JULY OF 2015 AND HAD APPROXIMATELY 124,000 MILES. ALL REGULAR MAINTENANCE INCLUDING OIL CHANGES WERE DONE AT KIA SERVICE CENTERS , NEXT SERVICE WASN'T DUE FOR ANOTHER 2,000-3,000 MILES. ENGINE BEGAN MAKING LOUD TICKING AND KNOCKING NOISES ON 25 JAN 2020 AND STARTED HAVING TROUBLE ACCELERATING AND REACHING HIGHER RPMS. I LEFT IT PARKED OVER THE WEEKEND UNTIL I COULD GET IT LOOKED AT BY MY LOCAL KIA DEALER. WHEN I STARTED IT 2 DAYS LATER FOR THE APPOINTMENT THE OIL LIGHT INSTANTLY CAME ON AND THE ENGINE NOISE WAS MUCH WORSE. CHECKED THE OIL RESERVOIR AND THE DIPSTICK WAS COMPLETELY DRY. THERE WERE NO VISIBLE OIL LEAKS OR ANY INDICATION THAT IT WAS BURNING THROUGH OIL. VEHICLE WAS TOWED TO MY LOCAL KIA SERVICE CENTER AND AFTER INSPECTION DETERMINED THE ENGINE NEEDED REPLACING DUE TO DAMAGED CYLINDERS AND PRESENCE OF METAL SHAVINGS AND DEBRIS. THE DEALERSHIP SAID REPLACEMENT ENGINE IS COVERED UNDER THEIR 20 YEAR/200,000 MILE POWERTRAIN WARRANTY. NO CURRENT ETA ON THE REPAIRS AND I'M CURRENTLY WITHOUT A VEHICLE UNTIL THE WORK ON THE ENGINE IS COMPLETED.

ON JANUARY 26 AROUND 9PM THE ENGINE OIL LIGHT CAME ON. THE VEHICLE WAS PULLED OVER IMMEDIATELY. THE NEXT MORNING 2 QUARTS OF OIL WERE ADDED AND THE KNOCKING STOPPED FOR ABOUT 5 MINUTES AND THEN IT STARTED AGAIN FOLLOWED SHORTLY THEREAFTER WITH SEVERE SHACKING OF THE ENTIRE CAR. THE CAR WAS TOWED TO A REPAIR SHOP WHERE THE ENGINE IS BEING REPLACED.

HIGH EXHAUST TEMPERATURES WITH IN THE CATALYTIC CONVERTER MAY CAUSE INTERNAL ENGINE DAMAGE TO THE PISTONS AND CONNECTING RODS WHICH WILL CAUSE ENGINE FAILURE. THE RECALL SAID THAT IT WOULD BE FREE OF CHARGE IF THE CONSUMER HAD THIS FAILURE AND WE DID. THIS HAPPEN IN WILLIAMSON COUNTY ON I40.

CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO CORRECTVE ACTION EVEN SUGGESTED. THEY SAY THE HAVE NO IDEA FOR REPAIRS BECAUSE CAR ALWAYS STARTS AT THE SHOP. THEY SUGGEST HAVING THE CAR TOWED TO THE SHOP WHEN FAILURE OCCURS AND HOPE THE CAR WILL NOT START WHEN IT GETS TO SHOP. THE BATTERY IS NEW. CAR WAS AT THE DEALERSHIP FOR ROUTINE MAINTAINENCE TUESDAY, IT IS THURSDAY AND THE CAR WILL NOT START AFTER MANY ATTEMPTS. ON TWO OCCASIONS I SAT THE SMART KEY IN THE CUP HOLDER AFTER A FAILED ATTEMPT AND THE CAR STARTED WITHOUT ME PUSHING THE START BUTTON OR HAVING MY FOOT ON THE BRAKE PEDAL. IT SEEMS THERE ARE SEVERAL POSTINGS ABOUT THIS ISSUE ON THE INTERNET WITH NO RESOLUTION FORTHCOMING. IT IS QUITE FRUSTRATING!

My engine oil is running completely out (has happened a few times now) long before it is due for another oil change. Several times I have taken it in to a mechanic, and was told that my car is just burning up the oil very quickly; no leaks have been detected, and I have been told I need to notify the manufacturer. I first noticed the issue when braking, and my oil light would flicker on and off. I originally thought it was some electrical issue, but it turns out my oil was just completely empty. Pretty dangerous, considering it can excessively heat up the engine and eventually lead to a fire (which I have read about happening on numerous occasions with other Kia Souls).

The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, he heard an abnormal sound while turning the steering wheel in either direction. The contact stated no warning light was illuminated. The contact continued driving to his destination. The contact towed the vehicle to the local dealer, where the vehicle was diagnosed with needing an unknown steering component replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 17V608000 (Steering). The contact took the vehicle back to local dealer and had the recall repair completed. The contact stated that on another occasion while driving at a slow speed, he heard an abnormal noise coming from the steering wheel. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing an unknown steering component replaced for a second time. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.

Having catalyst system efficiency below threshold issues The engine light is on code is P0420 Autozone gave me the diagnostic Engine light turns on and off

P0420 CODE CATALYST SYSTEM BELOW THRESHOLD IS PART OF THE RECALL SC-176. THIS WAS IN ON5-17-19 FOR THE FIX. SEVEN MONTHS LATER SAME SAME CODE BACK ON 12-30-19. THIS CAUSE THE CAR TO HESITATE WHEN MOVING OR STOPPED.I HAVE BEEN GETTING 24 MPG INSTEAD OF 32 MPG. SINCE THE CODE CAME BACK. THE CAR FEELS LIKE ITS GOING TO STALL WHEN STARTING FROM A STOP. DEALER STATES CAR IS OUT OF WARRANTY BUT THIS WAS A RECALL FROM 5-17-19.

WHILE GETTING READY FOR A 160 MILES TRIP, A FRIEND OF MINE CHECK THE ENGINE OIL AND FOR OUR SURPRISE IT WAS OFF STICK..NO OIL BUT THE LIGHT ON THE DASHBOARD NEVER GOT ON AS A WARNING. I TOOK IT TO WALMART AND YES, THEY MADE THE OIL CHANGE WITH THE NOTE ON PAPERS THAT IT HAD LITTLE OIL ONLY...WHY THIS HAPPENED ON A KIA SOUL 2015 WITH ALMOST 50,000 MILES?..I DON'T UNDERSTAND AND WHAT MIGHT HAPPENED IF I WERE GOING INTO THE 160 MILES TRIP WITHOUT OIL?..VERY RISKY..I THINK

MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT

I'M AWARE OF YOUR INVESTIGATION INTO THE 2015 KIA SOUL. MINE CAUGHT FIRE YESTERDAY MORNING ON I75 IN FL. I WOULD LIKE TO OFFER IT TO YOUR ORGANIZATION FOR INVESTIGATION. IT IS LOCATED: CRICKET'S 13601 US HWY 41 SPRINGHILL FL 34610 THANK-YOU I WILL HELP IN ANYWAY POSSIBLE TO GET THIS PROBLEM SOLVED. CONTACT ME ANYTIME. I WAS DRIVING IN THE MIDDLE LANE WHEN IT HESITATED LIKE IT WASN'T GETTING GOOD GAS FLOW AND WITHIN A MILE IT MADE A HISS AND JUST GOT HEAVY. LUCKILY THERE WAS NO TRAFFIC, I GOT SAFELY OF THE ROAD AND WITHIN 10 MIN IT WAS GONE.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS WERE ILLUMINATED INDICATING A MISFIRE ON SEVERAL ENGINE CYLINDERS. THE VEHICLE WAS TAKEN TO HEALEY KIA (114 NY-17K, NEWBURGH, NY 12550, (845) 565-7033) WHERE THREE OUT OF FOUR COIL PACKS WERE REPLACED. THE CONTACT WAS INFORMED THAT CYLINDER #4 SHOWED LOW COMPRESSION. THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO THE RESULT FROM THE COMPRESSION TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

DRIVING ON HIGHWAY AND THE CAR EXCELERATED ALL OF A SUDDEN TO A HIGHER SPEED. THIS HAS HAPPEN SVERAL TIMES

WHILE DRIVING OIL LIGHT WOULD FLICKER EVER SO OFTEN. WHEN THIS WOULD HAPPEN WE WOULD STOP AND CHECK THE OIL LEVEL, IT WAS ALWAYS FULL. I TOOK CAR TO STORE ABOUT 4 BLOCKS FROM HOUSE AND ON THE WAY BACK LIGHT FLICKERED BUT BEFORE I COULD DO ANYTHING ABOUT IT THE ENGINE STARTED KNOCKING.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND SHORTLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

MY CHECK ENGINE LIGHT CAME ON AND IT WAS DIAGNOSED TO BE AN ISSUE WITH THE CATALYTIC CONVERTER. THERE IS A RECALL FOR MY YEAR AND MAKE OF KIA (REFERENCE NUMBER SC176) AND I WOULD LIKE ASSISTANCE TO REPAIR IT.

IN STARTING THE CAR, I HAVE HAD A DOZEN INCIDENTS WHERE THE IGNITION IS FROZEN AND I CAN NOT TURN THE KEY. I TRY WIGGLING THE STEERING WHEEL, WIGGLING THE GEARS, REMOVING THE KEY, WAITING, ETC. ON SEVERAL OCCASIONS IT HAS BEEN 5 MINUTES BEFORE I WAS FINALLY ABLE TO TURN THE IGNITION ON.

I TOOK MY 2015 KIA SOUL TO MIAMI LAKES KIA TWICE IN DECEMBER 2019, TO CHECK A CLICKING NOISE WHEN TURNING BOTH LEFT AND RIGHT, MORE CONSISTENTLY WHEN TURNING RIGHT. I'M NOT SURE BUT I HAVE AN INKLING THAT THIS NOISE MAY BE RELATED TO A PROBLEM WITH THE STEERING COLUMN, CV JOINTS OR THE AXLE. WHEN I PICKED UP MY CAR THE 1ST TIME, AS I MADE A RIGHT TURN, I HEARD THE SAME CLICKING NOISE. I CALLED SERVICE AND LET THEM KNOW THAT I STILL HEARD THE NOISE. I RETURNED MY CAR A WEEK LATER AND TOOK A TEST RIDE WITH TWO TECHNICIANS, ONE TECHNICIAN INFORMED ME THAT THE THE NOISE NEEDED TO BE LOUDER FOR THEM TO REPAIR IT. HIS CLAIM SEEMS UNREASONABLE, ESPECIALLY SINCE EVERYONE WHO RIDES IN MY CAR HEARS THE CLICKING NOISE, AND THERE IS OBVIOUSLY A MECHANICAL ISSUE WITH THE CARS STEERING OR SOMETHING RELATED. I HAD MY CAR CHECKED AT TIRES PLUS, THE CLICKING NOISE WAS DUPLICATED ON THE TEST DRIVE AND THE MECHANIC INFORMED ME THAT THIS IS A RECALL ISSUE AND TO TAKE MY CAR TO THE DEALER. ALSO, ON FEBRUARY 21, 2020, THE CAR BATTERY THAT I PURCHASED ON JULY 31, 2018, DIED. THIS BATTERY DID NOT LAST 18 MONTHS (36 MONTH WARRANTY).

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 30 MPH, THE CONTACT HEARD A ROD KNOCKING IN THE ENGINE WITHOUT WARNING. THE CONTACT SPOKE WITH EVANS KIA (4580 WASHINGTON RD, EVANS, GA 30809, (706) 305-4000) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), WHICH HE ASSOCIATED WITH THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 63,000.

I WAS DRIVING ON THE HIGHWAY AND WHEN I ACCELERATED THE VEHICLE MOVED SLOWER INSTEAD OF GOING FASTER. ONCE I PARKED ON THE SIDE OF THE ROAD THE VEHICLE TURNED OFF AND WILL NOT TURN ON. THE MECHANIC SAID THAT THE ENGINE DIED.

IT HAS BEEN TROUBLED FOR COUPLE OF YEARS. MAIN ISSUE IS WHEN I START ENGINE RPM HIT OVER 3,000 AND ENGINE CHECK LIGHT ON. VERY FIRST TIME BRING THE CAR DEALER SHIP, THEY JUST RESET ECU BUT SAME SYMPTOM OVER AGAIN DEALER SHIP CHANGED ECU. DURING A YEAR IT WAS OKAY BUT RECENTLY SAME PROBLEM COME UP AGAIN

MY CAR STALLED DOWN LOST PRESSURE AND WOULD NOT GO I TOOK IT CALLED THE DEALERSHIP AND TOLD THEM WHAT WAS GOING ON MY KIA SOUL 2015 THE DEALERSHIP THE DEALERSHIP SAID IT WAS NO RECALL ON MY CAR MOTOR I HAD IT CHECKED OUT AND I CALL THE 1-800 NUMBER TO SEE ABOUT MY CALL OR BACK ON MY CAR THE LADY TOLD ME TO GET THE CAR TOWED TO THE DEALERSHIP IN FAYETTEVILLE KIA I DID I PAID $120 TO GET IT TOWED IN MIKE DILLARD CALLED ME TOLD ME THERE WAS NO CALL BACK ON MY MOTOR THAT I WAS GOING TO HAVE TO REPLACE MY MOTOR THAT MOTOR WAS GOING TO COST ME $10,000 TO GET IT DONE OR GET A REFURBISHED ONE I'VE BEEN CALLED KIA MANUFACTURER AND TALK WITH THE CLAIMS ADJUSTER I HAVE A CLAIM ALREADY IN PROGRESS AND THE LADY TOLD ME TO GO AHEAD AND HAVE IT TOWED TO THEM BUT THEY'RE SENDING ME THEY WILL NOT REPLACE MY MOTOR I NEED HELP WITH THIS BECAUSE SOMETHING'S GOING, BECAUSE I'M LOOKING ON THE WEBSITE AND IT'S STATING THAT IT IS A RECALL ON MY MOTOR BUT MINE DOES NOT HAVE MY VIN NUMBER DOES IT SHOW UP ON THE RECALL I NEED TO KNOW WHAT I NEED TO DO WITH MY MOTOR MY KIA SOUL THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

2015 KIA SOUL. CONSUMER WRITES SEEKING PARTIAL REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS CLEANED AND THE ADAPTIVES WERE RESET. THE VEHICLE WAS REPAIRED. *JS

The contact owns a 2015 Kia Soul. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power. The check engine warning light was blinking on and off. The vehicle was taken to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified but, no further assistance was provided. The failure mileage was 160,000.

FOR OVER A YEAR, I'VE HAD THE ENGINE LIGHT ILLUMINATE A DOZEN TIMES AND EVERYTIME I'VE HAD TO VISIT MY DEALERSHIP TO HAVE THE SYSTEM SCANNED AND ALWAYS REPORTS ERROR CODE: P050A. I'VE BEEN TOLD BY THE SHOP THAT KIA IS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THIS TIME. HAVING TO CONSTANTLY GO BACK TO THE DEALERSHIP SHOP FOR AN ERROR ON KIAS PART IS REDICULOUS AND HAS COST WAY TOO MUCH OF MY TIME AND ADDED MILEAGE. A YEAR OF THE SAME STORY, "AWAITING A FIX" AND NO UPDATES, TIMETABLE OR SIGN THAT KIA ACTUALLY CARES AND IS WORKING ON A RESOLUTION. NOT SURE WHAT THEIR ENGINEERS DO ALL DAY BUT THIS IS REDICULOUS.

I WAS DRIVING MY CAR LATE AT NIGHT HEADING HOME FROM A CONCERT WHEN SMOKE STARTED COMING FROM THE HOOD. I WAS ONLY GOING ABOUT 25MPH AND APPROACHING A STOP SIGN. I IMMEDIATELY STOPPED THE VEHICLE AND NO SOONER THAN. I COULD GET MY DOOR OPEN, IT BURST INTO FLAMES. I HAD ONLY BEEN DRIVING THE CAR ABOUT 5 MINUTES WHEN THIS HAPPENED.

DRIVING ON THE HIGHWAY, THE ENGINE STARTED TICKING AND WITHIN SECONDS WITHOUT ANY WARNING LIGHTS ON THE DASHBOARD, THE CAR LOST ALL ITS ENGINE. HAD TO PULL OFF THE HIGHWAY AND BE TOWED TO LOCAL DEALERSHIP. UPON ARRIVAL TO THE DEALERSHIP, CAR WAS INSPECTED BY A TECHNICIAN WHO STARTED MY CAR IN THE PARKING LOT, WAS SURPRISED 1. IT STARTED 2. NO CHECK ENGINE LIGHT AND/OR OIL PRESSURE LIGHT WAS ON THE DASHBOARD DISPLAY. CAR HAS BEEN WELL MAINTAINED WITH REGULAR FULL SYNTHETIC OIL CHANGES - HAVE PROOF OF REGULAR MAINTENANCE.

COLD IDLE SENSOR WILL CAUSE THE CAR TO REC AT A HIGH RPM. KIA HAS STATED THEY ARE AWARE OF THE ISSUE AND HAVE NO KNOW FIX.

THE VEHICLE ONLY HAS 85K MILES ON IT AND IT'S BEEN MAINTAINED VERY WELL BUT IT USES AROUND 1.5 TO 2 QUARTS OF OIL BETWEEN OIL CHANGES.

CAR LOST POWER AND WOULDN'T START. I HAD IT TOWED TO THE DEALER TO FIND OUT IT HAD PISTON FAILURE. UPON DOING MORE RESEARCH I FOUND OUT THIS IS A COMMON PROBLEM FOR THE KIA SOUL. I GOT MY CAR THOUGH CAR MAX AND THE WARRANTY COMPANY REFUSED TO FIX IT AS I COULD ONLY PROVIDE ONE YEARS WORTH OF OIL CHANGE RECEIPTS. I AM SUCK PAYING FOR A CAR THAT WONT RUN KIA IS AWARE OF THE ISSUE AND WILL DO NOTHING TO HELP. *TR

WHILE DRIVING ON A SIDE STREET THE OIL LIGHT STARTED TO FLICKER INTERMITTENTLY THEN REMAINED BLANK NOT LIGHTING UP AGAIN. VERY SHORTLY THEREAFTER, WITHIN A TENTH OF A MILE, THE ENGINE SPUTTERED, COULD HERE CLICKING FROM ENGINE, VEHICLE THEN STALLED. I DRIFTED TO THE SIDE OF THE ROAD, OPENED THE HOOD AND CHECKED THE OIL AND NOTICED NO OIL REGISTERING ON THE DIP STICK. THERE WAS NO VISIBLE OIL SHOWING ON THE OUTSIDE OF THE ENGINE OR UNDERNEATH THE VEHICLE. THE OIL WAS CHANGED AT JIFFY LUBE, STORE #2375, ON EMERSON AVE., INDIANAPOLIS, IN. MILEAGE AT OIL CHANGE WAS 100,973 PERFORMED ON JULY 27, 2019 (SEE ATTACHED). NEXT OIL CHANGE DUE AT 105,973. OIL USED WAS PENZOIL SEMI-SYNTHETIC 5W20. MILEAGE ON VEHICLE AT TIME OF BREAKDOWN 105,490. HAD VEHICLE TOWED TO BECK'S AUTO SERVICE, INDIANAPOLIS, IN. WAS TOLD SOMETHING BROKE LOOSE IN THE ENGINE AND THAT ENGINE HAD TO BE REPLACED. VEHICLE IS NOW SITTING AS I STILL OWE $5,000.00 ON IT AND DO NOT HAVE THE $6,200.00 THEY TOLD ME IT WOULD COST FOR REPAIRS.*DT LICENSE PLATE XX-XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY STOVESAND KIA (528 SAN DIEGO RD, CARBONDALE, IL 62902, (618) 319-4690) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V12000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 102,000.

ON THE FREEWAY CAR ENGINE MADE POPPING/BANGING NOISES FOLLOWED BY THE WHOLE DASHBOARD LIGHTING UP AND CAR COMPLETELY SHUT OFF. PUT CAR IN NEUTRAL AND COASTED TO AN EMERGENCY PULL OFF AS THERE WAS NO SHOULDER ON THE LONG BRIDGE I WAS ON. CARS SWERVED AROUND ME HONKING HORNS DESPITE MY HAZARDS FLASHING. TRIED RESTARTING AND IT JUST MADE GRINDING NOISE AND SMOKE. I HAD IT TOWED TO KIA DEALERSHIP WHERE THEY SAID ENGINE NEEDED REPLACED. IT ONLY HAD 40,000 MILES ON IT. THEY COVERED REPLACING THE ENGINE UNDER WARRANTY. THE DEALER TELLS ME REPLACEMENT ENGINE HAS 12K/12MO WARRANTY BUT IF I AM OVER THAT AND AS LONG AS I GOT OIL CHANGES THRU THE DEALERSHIP THAT IT WOULD STILL MORE THEN LIKELY BE COVERED UNDER WARRANTY BECAUSE KIA KNOWS ABOUT THE ISSUES SURROUNDING THEIR ENGINES. AFTER THEY TOLD ME THAT I FEEL AS THE VEHICLE IS VERY UNSAFE AND MIGHT FAIL ON THE FREEWAY AGAIN.

DURING THE TIME OF PURCHASE, AROUND NOVEMBER OF 2018, FOR THE VEHICLE AT A KIA DEALERSHIP, I INFORMED THE SELLER TO CHECK FOR ANY RECALLS THAT WILL NEED TO BE ADDRESSED BEFORE PURCHASE. HOWEVER, THE SELLER MENTIONED TO BE THAT RECALLS WERE CHECKED, AND I DIDN'T BOTHER TO GET A WRITTEN STATEMENT FROM THE SELLER BECAUSE I GUESS I WAS TOO ANXIOUS TO DRIVE THE CAR. I WAS INFORMED VIA OUTSIDE SOURCES AND GOOGLE OF A RECALL FOR THIS VEHICLE, RELATING TO THE CATALYST SYSTEM. HAVING NO CHECK ENGINE LIGHT AND IN MAY OF 2019, I DECIDED TO TAKE MY VEHICLE TO THE KIA DEALER TO HAVE THE RECALL ADDRESSED (SEE INVOICE STATEMENT ATTACHED). THE DEALER COMPLETED THE RECALL AND RETURNED MY VEHICLE TO ME. I DROVE THE VEHICLE FOR MANY MILES AS AN UBER DRIVER PARTNER, AFTER THE COMPLETED RECALL. IN OCTOBER OF 2019, THE VEHICLE'S CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING. I IMMEDIATELY TOOK IT TO AN AUTO PARTS STORE TO SCAN THE CODE. THE SCAN DATA DISPLAYED THE CODE P0420, CATALYST SYSTEM OPERATING BELOW MINIMUM THRESHOLD BANK 1. THE CURRENT MILAGE IS 93, 700, AND IS RUNNING FINE. I AM CONCERNED ABOUT THE CODE IN PROPORTION TO THE RECALL THAT IS IN BULLETIN. I DON'T WANT TO TAKE IT TO THE DEALER WITHOUT FIRST CHECKING MY OPTIONS WITH THE NHTSA. PLEASE ADVISE, I APPRECIATE YOUR BUSINESS. THANK YOU.

TL* THE CONTACT OWNS A 2005 KIA SOUL. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE ENGINE LIGHT DID ILLUMINATE. THE VEHICLE WAS TAKEN TO BURLINGTON KIA LOCATED AT( 4428 US-130, BURLINGTON TOWNSHIP, NJ 08016 609-531-0771) WERE THE DIAGNOSIS WAS ENGINE SLUDGE (ENGINE NEEDED TO BE CLEANED OUT. THE ENGINE WAS CLEANED AND THE FAILURE RECURRED. THE DEALERSHIP INDICATED JIFFY LUBE OIL CHANGES CAUSED THE ENGINE TO CEASE. CONSUMER AFFAIRS OF KIA WAS NOTIFIED OF THE FAILURE. CONSUMER AFFAIRS STATED THE VEHICLE WOULD RECEIVE A NEW ENGINE. THE APPROXIMATE FAILURE MILEAGE WAS 57,097.

MY HEADLIGHTS HAVE STARTING TO FLICKER OFF WHILE DRIVING AT NIGHT (ON HIGHWAY, STREET, TURNING, ETC). I AM ABLE TO GET THEM BACK ON BY TURNING THE SWITCH BACK AND FORTH SEVERAL TIMES. THE CAR DEALERSHIP REPLACED THE HEADLIGHT BULBS, BUT PROBLEM STILL REMAINS. THOUGH THERE IS A KNOWN ISSUE WITH THE KIA SOUL HEADLIGHTS (AND KIA HAS EXTENDED THE WARRANTY TO INCLUDE THE HEADLIGHTS FOR SOME AND HAS A SERVICE BULLETIN OUT FOR IT), KIA REFUSES TO COVER MY PARTICULAR VEHICLE, THOUGH 2015 IS ONE OF THE YEARS COVERED (I CAN ONLY ASSUME THERE IS SOMETHING DIFFERENT).

WAS DRIVING CAR HAS BEEN RUNNING FINE, ALL SERVICING WAS DONE TO IT AT THE KIA DEALERSHIP IN MURPHY NC, HAS ONLY 70,000 MILES ON IT, HAS 1.6 LITER ENGINE, IT JUST LOST ALL POWER LOUD BANGING NOISE LIKE A BLOWN ROAD OR PISTON, ALSO NO OIL

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS SERVICED IN SEPTEMBER OF 2019 AT FUCCILLO KIA OF CAPE CORAL (404 NE PINE ISLAND RD, CAPE CORAL, FL 33909). IN OCTOBER OF 2019, WHILE DRIVING 40 MPH, A KNOCKING NOISE WAS HEARD AND THE INDICATOR LAMP ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH METAL PARTICLES IN THE OIL COMPARTMENT. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIPE.THIS WAS BEFORE IT SOUNDED LIKE A TRUCK.I STEPPED ON THEE GAS AND THE CAR BARELY MOVES.THEN THE CHECK ENGINE LIGHT SHOWED UP IT WAS MISFIRE CODES MULTIPLE CYLINDER.I HEAR A LOUD HISSING SOUND LIKE A TURBO OR SOME SORT OF EXHAUST LEAK.BAD MILEAGE BURNS A QUART OF OIL EVERY TWO DAYS.THE TRANSMISSION DOES NOT SHIFT TOO AND IT MISFIRES

THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR. THE CAR READS THAT THE GEAR IS IN DRIVE INSTEAD OF PARK AND WILL NOT TURN OVER. THOUSANDS OF OTHER KIA CUSTOMERS ARE REPORTING THE SAME ISSUES SINCE 2010 WITH NO RESOLUTION. DEALERSHIP SERVICE CENTERS HAVE NOT BEEN ABLE TO HELP THE CUSTOMERS BECAUSE THE DIAGNOSTIC TOOLS DO NOT PICK UP ON THIS SIGNAL FAILURE. THE SEND CAR OWNERS AWAY SAYING THE VEHICLE IS IN GREAT CONDITION ONLY FOR THE CAR TO STALL ON THE HIGHWAY UNEXPECTEDLY A FEW DAYS LATER. THIS IS DANGEROUS AND THE CUSTOMERS HAVE BEEN GIVEN NO OPTION BUT TO DRIVE A VEHICLE WITH SERIOUS SAFETY ISSUES. JUST CHECK OUT THE NUMEROUS YOUTUBE VIDEOS OF CUSTOMERS ALL HAVING THE SAME ISSUES ACROSS MULTIPLE KIA MODELS STARTING IN 2010.

WHILE DRIVING ENGINE LOCKED UP SHORTLY AFTER AN OIL CHANGE. PREVIOUS TO OIL CHANGE, IT WAS GOING THROUGH OIL QUICKLY, APPROXIMATELY 1QT EVERY TWO WEEKS. WHEN ENGINE LOCKED UP, TOWED TO CERTIFIED KIA DEALERSHIP & MECHANIC SAID THE ENGINE WAS LOCKED UP AND THERE WAS NOTHING THEY COULD DO, AN ENGINE REPLACEMENT IS REQUIRED. MOTOR ONLY HAS 80,000 MILES AND STILL 2 YEARS LEFT ON THE LOAN. AFTER REVIEW THERE HAVE BEEN A GREAT NUMBER OF COMPLAINTS ABOUT THIS. KIA NEEDS TO BE HELD ACCOUNTABLE! SAME VEHICLE WITH ALTERNATE MOTORS HAVE HAD THE RECALL FOR THE SAME ISSUES, THIS SPECIFIC MOTOR NEEDS THE RECALL TOO! CAR HAS BEEN SITTING SINCE FAILURE DUE TO REPLACEMENT ENGINE BEING UNAFFORDABLE.

WHILE DRIVING, HEADLIGHTS WILL INTERMITTENTLY GO OUT.

2015 KIA SOUL BURNING OIL, NO OIL LIGHT COMES ON, VEHICLE HAS SHUT ENGINE OFF 2 DIFFERENT TIMES WHILE I WAS DRIVING IT. I TOOK TO DEALERSHIP THEY SAID THEY WERE HAVING TROUBLE WITH THE PISTON RINGS FAILING AND OIL BURNING. DID OIL CONSUMPTION TEST AFTER DRIVING FOR 900 MILES THE THE DIP STICK DID NOT REGISTER ANY OIL ON IT. I BOUGHT THIS AS A PRE OWNED CERTIFIED VEHICLE WITH ABOUT 600 MILES ON IT WHEN I PURCHASED IT . THE WARRANTY COMPANY THAT WARRANTS KIA PRE OWNED VEHICLES IS REFUSING TO COVER THE THE CLAIM. THE OIL BURNING PROBLEM STARTED AROUND 56,000 MILES. THE CAR STOPPED RUNNING WHILE I WAS DRIVING ON TWO DIFFERENT OCCASIONS.

WHEN DRIVING SPEEDOMETER DROPS FROM. 65 TO 20 WAS TOLD CATALYTIC CONVERTER IS CLOGGED NEEDS REPLACED ONLY HAS 66,000 THE YEAR IS 2015

WITH APPROXIMATELY 78,200 MILES ON THE ENGINE I WAS OUT AND ABOUT RUNNING NORMAL ERRANDS WHEN IT COMPLETELY STALLED OUT ON ME. DIDN'T TAKE A JUMP SO HAD IT TOWED TO MY MECHANIC. FOLLOWING MORNING IT'S STARTED ON ITS OWN BUT THE DAMAGE COULD BE HEARD. NO PREVIOUS NOISES COMING FROM THE ENGINE, OIL CHANGES UP TO DATE AND RELATIVELY ON TIME. OUT OF WARRANTY (2ND OWNER); EXCLUDED FROM RECALL EVEN THOUGH PROBLEM IS THE EXACT SAME AS WHAT WAS LISTED. KIA ONLY OFFERED $1000 OFF REPAIRS