2015 Kia Soul Complaint Log

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE DECELERATED AND STARTED TO SHAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. ALSO, WHILE DRIVING UP A HILL, THE VEHICLE DECELERATED AND HESITATED TO MOVE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO MASTRIA KIA (1555 NEW STATE HWY, RAYNHAM, MA 02767, (508) 802-6800) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,600.

TL* THE CONTACT'S DAUGHTER OWNS A 2015 KIA SOUL. WHILE DRIVING 70 MPH, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT ALSO NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS SAFELY GUIDED OFF THE ROADWAY. THE CONTACT INSPECTED THE VEHICLE AND NOTICED SEVERAL OIL LEAKS UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONNECTING ROD FRACTURED AND PUNCTURED THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. AN ATTEMPT WAS MADE TO CONTACT THE MANUFACTURER, BUT THE CONTACT WAS UNSUCCESSFUL. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

THE CAR DIED - IT WAS THE CATALYTIC CONVERTER IT WAS REPLACED - THEN SHORTLY AFTER THE ENGINE DIED WHILE DRIVING ON THE HIGHWAY. I HAVE READ THAT THE ENGINE WAS DAMAGED BY THE FAULT WITH THE CATALYTIC CONVERTER - SO DOES THE MAN AT THE GARAGE - KIA JUST LAUGHS AT ME

STOPPED TO GET FOOD AND OIL LIGHT BEGAN FLICKERING WHEN WE WERE PARKED, WE CHECKED THE OIL AND IT HAD PLENTY. DRIVING TO THE HIGHWAY THE OIL LIGHT DIDN'T FLICKER. GOT ONTO HIGHWAY AND WE WERE GOING ABOUT 65 MPH THE ENGINE SUDDENLY STARTED MAKING A LOUD BANGING NOISE. A FEW MINUTES AFTER THE CHECK ENGINE LIGHT AND THE OIL LIGHT CAME ON. I SLOWED DOWN TO PULL OFF THE FREEWAY TO FIGURE OUT WHAT WAS HAPPENING. MY HUSBAND ASKED ME WHAT THE CAR WAS DOING, AND I TOLD HIM I DON'T KNOW. HE TOLD ME TO GO TO THE NEXT EXIT TO GET TO A SAFER AREA. I WAS REALLY SCARED, PANICKED AND SHAKING BECAUSE I DIDN'T KNOW WHAT WAS GOING TO HAPPEN. WE LUCKILY WERE ABLE TO GET TO A SAFER AREA; WE PARKED THE CAR AND OPENED THE HOOD AND IT WAS STILL MAKING A LOUD BANGING SOUND IN THE ENGINE. DURING EVERYTHING I WAS ABLE TO PLUG MY CELLPHONE INTO THE USB PORT TO USE THE UVO APP FOR MY VEHICLE. I RECEIVED TWO CODES ON POSSIBLE CONDITION WITH THE ENGINE CONTROL SYSTEM. WE CONTACTED KIA FOR TOWING AND TURNED THE CAR OFF. WHEN THE TOW TRUCK DRIVER ARRIVED, HE STARTED THE CAR TO DRIVE IT ONTO THE TOW TRUCK AND IT SOUNDED THE SAME. WE HAD THE CAR TOWED TO OUR LOCAL KIA DEALERSHIP IN OAKWOOD, GA. BECAUSE WE KNOW IT SHOULD BE UNDER WARRANTY. WE WERE ASKED TO PROVIDE THEM WITH OIL CHANGE RECEIPTS AND A FEW DAYS LATER WE WERE TOLD WE WOULD HAVE TO PAY TO OPEN THE ENGINE. IF THERE WAS NO SLUDGE IN THE ENGINE, THEN THEY WOULD PAY TO OPEN THE ENGINE AND REPLACE THE ENGINE. IT HAS NOW BEEN OVER 30 DAYS SINCE WE TOWED IT THERE AND WE HAVEN'T HEARD ANYTHING FURTHER. THIS CAR IS A 2015 KIA SOUL 2.0L WITH ONLY 65939 MILES. AFTER, I RESEARCHED THIS ISSUE EXTENSIVELY IT'S VERY CONCERNING, AND I DON'T UNDERSTAND WHY KIA REFUSES TO RECALL OR HANDLE THIS MODEL AND ENGINE. FURTHERMORE, THEIR RESPONSE REGARDING THIS MATTER HAS NOT BEEN A GOOD-FAITH EFFORT NOR A GENUINE APPROACH TO TAKE CARE OF THEIR CUSTOMERS CONCERNS.

OIL LEAK THAT RESULTED IN ENGINE KNOCKING NOISE

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STOPPED WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE STEERING COLUMN. THE CONTACT CALLED SEELYE KIA OF BATTLE CREEK (LOCATED AT 791 W DICKMAN RD, BATTLE CREEK, MI 49037, 269-441-8800, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE SQUEAKING NOISE CONTINUED WHEN THE STEERING WHEEL WAS TURNED. THE CONTACT STATED THAT THE STEERING COLUMN RECENTLY MADE A POPPING SOUND. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY, BUT COULD NOT DETERMINE THE CAUSE. THE VEHICLE WAS THEN TAKEN TO KIA OF JACKSON (LOCATED AT 3500 PAGE AVE, JACKSON, MI 49203, 571-764-4500) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR THAT WAS ATTACHED TO THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER STATED THAT THEY WOULD PERFORM A GOODWILL REPAIR PER AN UNKNOWN RECALL. THE VEHICLE HAD BEEN NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

NO WARNING. NO CHECK ENGINE LIGHT. VEHICLE LOST POWER. DEALER REPORTED PLUGGED EXHAUST. OCCURED WHILE DRIVING FROM HOME TO GET ON HIGHWAY. I AM THE ORIGINAL CAR OWNER. UNSUPPORTED IN EFFORTS TO GET WARRANTIED. THE 1.6 VS 2.0 LITER WAS RECALLED. CLEARLY A ISSUE....

MY KIA IS BURNING OIL AND STARTED THIS HESITATION FEELING !! MY CAR SMELLS BURNT INSIDE AND OUT OF THE CAR

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE LOST MOTIVE POWER WHILE DRIVING THE CONTACT WAS STRANDED THE VEHICLE HAD TO BE TOWED; DAMAGE TO THE ENGINE WHILE DRIVING AT APPROXIMATELY 65 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

RADIATOR GETS DAMAGED BY ROAD DEBRIS BECAUSE OF FAULTY GUARD. CAUSES POOR VENTILATION CONTRIBUTING TO SYSTEM FAILURE AND BUILD UP OF UNVENTILATED CAUSTICS

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE VEHICLE STALLED WHILE DRIVING WITH ACCELERATOR DEPRESSED THE CONTACT WAS STRANDED UNTIL THE VEHICLE WAS TOWED THE CONTACT BELIEVES THE ENGINE WAS DAMAGED DUE TO KNOCKING SOUND THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 50 MPH, WHILE ATTEMPTING TO PASS ANOTHER VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A SAFE LOCATION. THE CONTACT WAS ABLE TO THEN RESTART THE VEHICLE AFTER A JUMP START HOWEVER, THERE WAS AN ABNORMAL KNOCKING IN THE ENGINE. ADDITIONALLY, THE VEHICLE WAS ONLY ABLE TO BE OPERATED AT A REDUCED SPEED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO SAFFORD KIA OF FREDERICKSBURG LOCATED AT 5204 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA 22408, (540)891-7400. THE CONTACT WAS INFORMED THAT THE ENGINE EXPERIENCED A FAILURE DUE TO THE CAMSHAFT BEARING WEAR. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13339709. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.

WITHOUT ANY WARNING, NO WARNING LIGHTS ETC. OUR 2015 KIA SOUL ENGINE STARTED SHAKING VIOLENTLY WHILE WE WERE DRIVING. WE ACCELERATED UP A HILL AND IT JUST STARTED SHAKING LOUDLY. WE TOWED IT TO THE DEALERSHIP OVER A MONTH AGO. THEY SAID IT LOOKED LIKE IT RAN OUT OF OIL AND THAT WE NEEDED A NEW ENGINE. THIS MAKES NO SENSE TO US BECAUSE WE LOVE THAT CAR, IT IS OUR ONLY MODE OF TRANSPORTATION AND WE TAKE VERY GOOD CARE OF IT AND KEEP UP WITH MAINTENANCE. IT HAS 114,000 MILES ON IT AND WE HAVE NEVER HAD A PROBLEM. THE DEALERSHIP STILL HAS OUR CAR FOR OVER A MONTH SAYING THEY ARE WAITING ON A BACK ORDERED GASKET. I JUST FIND IT ODD THAT A WELL MAINTAINED VEHICLE JUST SUDDENLY LOSES OIL AND THE ENGINE BREAKS. THE INCIDENT HAPPENED ON A PAVED COUNTY ROAD WITHIN CITY LIMITS, SPEED WAS 45 MPH

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AS SHE HAD ATTEMPTED TO MERGE OFF TO THE SIDE OF THE ROAD. ONCE SHE PULLED OVER, SHE SAW SMOKE EMITTING FROM THE ENGINE OF THE VEHICLE. SECONDS LATER, A FLAME BEGAN TO IGNITE WITHIN THE ENGINE, THEREFORE, THE CONTACT AND HER HUSBAND IMMEDIATELY EXITED THE VEHICLE. A STATE TROOPER INITIALLY ARRIVED AT THE SCENE AND ATTEMPTED TO EXTINGUISH THE FIRE WITH HIS EXTINGUISHER; HOWEVER, THE FLAMES GREW QUICKLY WHICH RENDERED THE EXTINGUISHER INEFFECTIVE. THE FIRE DEPARTMENT EVENTUALLY ARRIVED AT THE SCENE AND WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT WAS UNCERTAIN IF A FIRE OR A POLICE REPORT WAS FILED. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REQUESTED THE SERVICE HISTORY ON THE VEHICLE. THE CONTACT THEN REACHED OUT TO MATHEWS NISSAN SERVICE(185 HIGHWAY 76 SERVICE BAY ENTRANCE, CLARKSVILLE, TN 37043), WHERE SHE PURCHASED THE VEHICLE, AND THEY WERE ONLY ABLE TO PROVIDE HER RECORDS FROM WHEN THEY CAME INTO POSSESSION OF THE VEHICLE. DUE TO THE LACK OF INFORMATION, THE FAILURE WAS NEVER INVESTIGATED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

DRIVING ON A CITY STREET AT ABOUT 35 MPH, THE ENGINE BEGAN RAPPING WITH NO OIL LIGHT WARNING. STOPPED THE CAR, THE OIL LIGHT FINALLY WENT ON, NO OIL WAS LEAKING, BUT CHECKING THE OIL LEVEL REVEALED THERE WAS NO OIL IN THE ENGINE. THE ENGINE IS A TOTAL LOSS.

2015 KIA SOUL 2.0 L ENGINE. ENGINE FAILURE AT 83,000 MILES. DRIVING HOME FROM WORK THE ENGINE STARTED TICKING, WITHIN 1 MILE IT STARTED KNOCKING. I WENT TO PULL OVER IN A SAFE SPOT OFF OF THE ROAD. BEFORE I COULD PULL OFF THE ROAD THE ENGINE STALLED. I PUT THE VEHICLE IN NEUTRAL AND COASTED OFF OF THE ROAD. IT WOULD NOT RESTART AS THE ENGINE WAS SEIZED. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP IN LONGVIEW TEXAS - PELTIER KIA. THE VEHICLE HAS BEEN WELL MAINTAINED WITH ALL SERVICE AND OIL CHANGES PERFORMED AT MANUFACTURER SPECIFIED INTERVALS.

THE HEADLIGHTS FLICKERED ON AND OFF REPEATEDLY AND THEN REMAINED OFF. THIS HAPPENED SEVERAL TIMES, INITIALLY WHILE THE VEHICLE WAS MOVING AND THEN PARKED. THIS OCCURRED IN AN APARTMENT PARKING LOT.

TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE AND STRUCK THE CURB THREE TIMES BEFORE THE VEHICLE CAME TO A HALT. THERE WAS NO INJURIES SUSTAINED. THE SPARE TIRE WAS PLACED ON THE VEHICLE AND THE VEHICLE WAS TAKEN TO MICHEL TIRE PLUS (750 NW WASHINGTON BLVD, HAMILTON, OH 45013, (513) 454-6724) TO HAVE A NEW TIRE REPLACED. THE CONTACT WAS INFORMED THAT THE STEEL BELTS ON ALL THE REMAINING TIRES WERE SEPARATED AND ALL THE TIRES NEEDED TO BE REPLACED. THE CONTACT STATED THAT TWO TIRES WERE REPLACED. JEFF WYLER FAIRFIELD-CADILLAC KIA NISSAN (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER KIA WAS CONTACTED AND INFORMED OF THE FAILURE AS WELL AS A COMPLAINT WAS FILED ON KIA'S WEBSITE. THE APPROXIMATE FAILURE MILEAGE WAS 22,337.

WHEN DRIVING DO CAN ROAD AT APPROX.30MPH F THE ENGINE LOST POWER AND ROD STARTED KNOCKING VEHICLE HAS 136000 ON IT AND OIL IS CHANGE EVERY 5000 MILES LIKE CLOCKWORK.ENGINE SHOULD OF LASTED LONGER

I BOUGHT MY 2015 KIA SOUL + BRAND NEW. I DID ALL MY OWN SERVICE WORK AND KEPT UP WITH MAINTENANCE AS REQUIRED. AT AROUND 100K THE MOTOR STARTED USING ABOUT 1 QUART OF OIL EVERY 1,000 MILES. AT 122K, WHILE DRIVING AT 40MPH ON A HIGHWAY THE ENGINE BECAME VERY LOUD AND AND AS I DECELERATED, THE OIL LIGHT FLICKERED ON. I SHUT IT OFF AND CALLED A TOW TRUCK. THE OIL LEVEL WAS LESS THAN A QUART LOW AT THAT POINT. WE CHECKED CODES AND THEY WERE CAM AND CRANK SENSORS OUT OF ALIGNMENT. WE PULLED THE VALVE COVER AND FOUND A VERY LOOSE CHAIN. TO BE SAFE WE ALSO PULLED THE HEAD. NUMBER 3 CYLINDER PISTON WAS LOOSE. THE ROD BEARING WAS DESTROYED (MELTED RIGHT TO THE CRANK), ALL OTHER BEARING LOOKED VERY GOOD, WITH LITTLE WEAR. CALLED KIA AND WAS TOLD IT WAS OUT OF WARRANTY. SPENT OVER $3,000 FOR A NEW SHORT BLOCK WITH NO HELP FROM KIA.

PISTON SLAPPING. ENGINE IS SHUTTING OFF WHILE DRIVING AND WHILE ON A HILL IT IT WORSE. IT CHOKES STOPS RUNNING AND REFUSES TO START. THE OIL IS ESCAPING OUT OF THE ENGINE DUE TO THE HIGH HARD PISTON SLAPPING WHICH IS MAKING A GOD AWFUL NOISE! THE CAR IS UNSAFE. IT SMELLS LIKE FIRE. I SEE THE RECALLS OF THE 1.6 ENGINE BUT THIS 2.0 IS DOING THE EXACT SAME THING.

WE HAD A RECALL SO WE BROUGHT OUR KIA SOUL 2015 TO BE REPAIRED. THEY HAD THE CAR FOR A MONTH . WHEN WE GOT THE CAR BACK IT WASN'T THE SAME ,THE ENGINE LIGHT CAME ON. WE CALLED THEM AGAIN THEY SAID IT WAS NORMAL AND OUR CAR WAS FINE. WE KEPT CALLING THEM THE IT WASN'T. WE WERE GOING TO NH FOR A FAMILY REUNION AND BRING HIS DAUGHTER BACK OO. THEY SAID THAT THEY NEEDED TO SEE THE CAR ONNLY WHEN THE LIGHT WAS ON, IT ALWAYS CAME ON AT ODD TIMES. BUT THEY ASSISTED IT WAS FINE TO GO UP NORTH, WELL WHEN WE HIT MASS. THE CAR BLEW IT'S ENGINE. THEY RIED TO SAY WE HAD NO OIL IN IN, MY HUSBAND CHANGED THE OIL BEFORE WELEFT AND EVERYTHING THAT THE RECALL SAID WOULD HAPPEN DID HAPPEN. . THE CAR WAS LEFT IN MASS AT TEWKSBURY KIA AND KIA WOULD NOT FIT THE BILL. SO WE HAVE NO CAR SINCE WE WERE IN FINANCIAL STRESS. I HAVE NO CAR THEY CAME AND TOOK FROM US. AND I STILL HAVE TO PAY EVEN THOUGH I HAD THE INSURANCE WERE SOMETHING HAPPEN IT GET PAID OFF. SO ON A MAIN HIGHWAY OUR CAR DIED IN THE FLOW OF TRAFFIC THE SCARCEST THING IN THE WORLD. HAD TO GET A HOTEL, RENTAL LOSS OF WORK AND HAD TO DEPEND ON NEIGHBORS FOR A RIDE TO WORK, I LOVED OUR CAR. BRYAN KIA IN LEESBURG FL DIDN'T DO US RIGHT OR KIA WE DID OUR PART THEY DIDN'T , I HAVE THE REPAIR BILLS AT HOME, AT WORK JUST FOUND THIS SITE. PLEASE HELP US

MY 2015 KIA SOUL IS NOW SITTING AT A SHOP, DUE TO THE FACT THAT WITHOUT ANY WARNING AS I WAS TRAVELING DOWN THE HIGHWAY IT DECIDED TO SLOW DOWN AND SHAKE THEN STALL MANAGED TO GET IT STARTED AND GET OFF THE HIGHWAY TO A STORE, CHECKED THE OIL THERE WASN'T ANY IN THE ENGINE EVEN THOUGH 2 DAYS BEFORE I HAD JUST HAD IT CHANGED. THAT WAS ON AUGUST 7 2019 AFTER DOING SOME RESEARCH IT SEEMS THAT KIA HAS LET ALOT OF PEOPLE DOWN BY SELLING DEFECTIVE CARS AND FOR ME I AM STILL STUCK WITH PAYMENTS WITH NO WAY TO EVEN SAVE FOR A REPLACEMENT ENGINE AS I HAVE BEEN TOLD IT NEEDS. I HOPE THAT THEY COME TO THEIR SENSE AND DO THE RIGHT THING.

I HAVE ALWAYS TAKEN EXCELLENT SERVICE CARE OF MY KIA SOUL, NOW IT HAS ABOUT 72K MILES ON IT. I WAS DRIVING AND HEARD SOME KNOCKING NOISES, A WHOOSHING SOUND, AND THE ENGINE WARNING LIGHT CAME ON. I PULLED OVER AND CHECKED THE OIL, AND IT WAS ABOUT 2.5 QUARTS LOW WITH NO APPARENT LEAKS. I HAD THE CAR TOWED TO OUR INDEPENDENT MECHANIC. HE INSPECTED THE CAR FOR REPAIR NEEDS AND SERVICE ESTIMATE. FOUND THE VEHICLE HAD DROPPED A VALVE, HAD A BROKEN PISTON, AND A ROD BEARING WAS SPRUNG ON THE CRANKSHAFT. HE IS GOING TO TRY TO REPAIR, BUT STATED IF HE COULDN'T REPAIR THEN WE WOULD NEED A NEW ENGINE. HE STATED HE HAD CHECKED WITH KIA, AND THEY WERE NO LONGER MAKING ENGINES FOR THIS PARTICULAR YEAR/MODEL, SO WE'D HAVE TO FIND A USED MOTOR. OF COURSE, I'M UPSET BECAUSE THERE DOES NOT SEEM TO BE ANY CAUSE AS TO THIS FAILURE. I DID SOME ONLINE SEARCHING AND FOUND RECALL SC176 WHICH STATED THAT THE ENGINES INVOLVED WITH THIS RECALL MAY EXPERIENCE INTERNAL DAMAGE TO THE PISTONS AND CONNECTING RODS DUE TO A CONCERN WITH EXHAUST TEMPERATURES. IF SO, THAT WOULD EXPLAIN THE OIL LOSS/BURN. HOWEVER, MY CAR VIN IS NOT BEING INCLUDED IN THIS RECALL. AGAIN, I'M VERY UNHAPPY BECAUSE, UNTIL THIS HAPPENED, I'VE NOT HAD ANY PROBLEMS WITH THE CAR. IF I HAD DRIVEN THE CAR ANY MORE, IT COULD HAVE CAUGHT ON FIRE OR STALLED OUT, OR BOTH, AND I COULD HAVE BEEN IN AN ACCIDENT. WOULD SOMEONE PLEASE LOOK IN TO THIS? I THINK THE RECALL SC176 NEEDS TO BE EXPANDED TO INCLUDE 2015 KIA SOUL + WITH THIS ENGINE. THANKS IN ADVANCE FOR GETTING BACK IN TOUCH WITH ME.

MY KIA IS BURNING ALOT OF OIL !! ALWAYS SMELLS LIKE ITS BURNING EVEN AFTER OIL CHANGES AND OIL FILTERS AND MY DIP STICK IS BURNT I HAVE HAD TO PUT OIL IN AND NO SOONER ITS BROWN BUT NOT LEAKING ON THE GROUND BUT THE EXHAUST PIPE IS COATED

WENT TO KIA DEALERSHIP FOR OIL CONSUMPTION TEST ON 2015 KIA SOUL. VEHICLE HAS USED 1 1/4 OF OIL IN ABOUT 3500 MILES. FIRST TIME THE KIA TECH SAID TO CHECK PCV VALVE WHICH WAS FINE. AT THIRD TIME WITH 3/4 CONSUMPTION KIA DIDN'T SAY TO CHECK ANYTHING ELSE. ASKED WHAT WAS GOING TO BE DONE BECAUSE THE MOTOR WILL NOT FIX ITSELF ON 8/1/19. AS OF TODAY CALLED THE DEALERSHIP AND NO ANSWER, KIA IS NOT HONORING THERE ALLEGED 10 YEAR 100,000 WARRANTY. I FEEL THEY HAVE TOLD THERE DEALERSHIPS NOT TO DO ANY MOTOR WARRANTY WORK UNTIL INVESTIGATION IS DONE LEAVING CONSUMER IN LIMBO.

2015 KIA SOUL WITH 2.0 NU MOTOR. GOT A CALL BACK FROM DEALERSHIP AND 1 1/4 QUART IS NORMAL CONSUMPTION ACCORDING TO KIA. FILED A COMPLAINT WITH BBB AND THE REPLY WAS THE TYPICAL FROM WHAT I HAVE SEEN. THEY WILL BE HAPPY TO TALK TOO ME. IT'S THE TYPICAL RUNAROUND AND I FEEL THEY ARE WAITING FOR NHTSA TO GIVE FINDINGS OF INVESTIGATION BEFORE THEY DO ANYTHING. FAST FORWARD. MY WIFE AND I PURCHASED A 2019 KIA OPTIMA EX. ONLY WITH THE HELP OF THIS WEBSITE FINE OUT THERE IS NOW AN INVESTIGATION INTO THE AIRBAGS WHICH WAS INTIMIDATED BEFORE THE PURCHASE OF THE VEHICLE. THE DEALERSHIP SHOULD LET THE OWNER KNOW OF THE INVESTIGATION AND LET THE CONSUMER DECIDE AFTER THAT. AT THIS POINT I WILL NEVER PURCHASE ANOTHER VEHICLE FROM KIA. THEY HAVE DECEPTIVE BUSINESS PRACTICES AND WARRANTY. THIS INCIDENT HAPPENED IN LATE JULY OR FIRST PART OF AUGUST.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD RANDOMLY STALL HOWEVER, MOMENTS LATER THE VEHICLE WOULD RESTART. THE CONTACT ALSO, STATED THAT THE VEHICLE HAS FAILED TO START ON SEVERAL OCCASIONS. IN ADDITION, AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN AS WELL AS A HUMMING AND A CLICKING SOUND WAS AUDIBLE COMING FROM THE DASHBOARD. NO WARNING LIGHTS WERE ILLUMINATED. THE BATTERY WAS REPLACED BUT THE FAILURES CONTINUED TO OCCUR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SUN TRIP KIA (6263 SOUTH LUMBER BLVD, ST. LOUIS, MO.) BUT THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2015 KIA SOUL PLUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE EXPERIENCED LOSS OF POWER JERKING AS WELL AS SMOKE COMING FROM THE ENGINE WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT IMMINENTLY VEERED TO THE SHOULDER OF THE ROAD TURN THE VEHICLE OFF AND OPEN THE HOOD NO FLAMES. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE DID NOT INCREASE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH THE PISTON CONNECTING ROD FAILED AND DISTORTED THE STARTER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEEDED TO TAKE THE VEHICLE TO A KIA DEALER FOR A DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 84,000.

TAKATA RECALL THE VEHICLE WILL BE STATIONARY AND MOBILE WHILE STATIONARY THE VEHICLE WILL INCH FORWARD THEN JERK FORWARD AND WHILE I'M GOING SLOW IS WILL KEEP JERKING FORWARD. IT HAPPENS ON ANY ROAD WHETHER IT BE THE HIGHWAY OR A TOWN STREET. AFTER I GET GAS AND TRY TO TURN THE CAR BACK ON IT WON'T START BUT THE CAR WILL TURN ON AND WHEN THAT HAPPENS ALL THE WARNING LIGHTS TURN ON UNTIL I TURN THE

TL* THE CONTACT OWNS A 2015 KIA SOUL. AFTER THE VEHICLE HAD BEEN PARKED FOR AN HOUR, THE CONTACT NOTICED A LARGE OIL LEAK UNDERNEATH THE VEHICLE AND IT WAS INOPERABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO AN UNKNOWN KIA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,078.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE, DRIVING UP HILL AT 65 - 70 MPH, THE VEHICLE OVERHEATED AND SMOKE EMERGED FROM THE HOOD. THE CHECK ENGINE WARNING INDICATOR LIGHT WAS FLICKERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS DEBRIS IN THE ENGINE. THE VEHICLE WAS THEN TOWED TO GARDEN GROVE KIA (13731 HARBOR BLVD, GARDEN GROVE, CA 92843) WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE SIDE OF THE ENGINE BLOCK BUT, WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED WHO STATED THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY NOR THE RECALL NOTICE RECEIVED. THE FAILURE MILEAGE WAS 118,000.

ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BREAKS PUTTING IN PARK AND TURNING THE KEY OFF. MY WIFE AND I WERE IN SHOCK. WE HIT THE CURB FLY ACROSS 3 LANES OF TRAFFIC THE MEDIAN AND HIT TWO CARS. MY WIFE WAS PINNED THERE WAS WHITE SMOKE IN THE CABIN. PEOPLE GOT HER OUT FIRE DEPT CAME. MY WIFE WAS TRANSPORTED TO UCI TRAMA AND I WENT BACK THE NEXT DAY TO CONCERNED FOR MY WIFE RATHER THAN MYSELF. WIFE HAD 8 BROKEN RIBS SEPARATED AND A BROKEN BACK MYSELF 7 BROKEN RIBS AND BLEEDING OF THE BRAIN. ONE HOUR PRIOR APPROX TO THIS ACCIDENT WE WERE NEXT STORE EATING AND WHEN LEAVING TO GO TO TARGET THE ENGINE STARTED MAKING A LOUD CLICKING NOISE I TUNED IT OFF AND WAITED A FEW MINS TRIED AGAIN AND STILL THE SAME NOISE. THEN THE 3RD TIME IT WAS FINE PROCEEDED TO TARGET. ALL MAINTENANCE HAS BEEN DONE AND ON TIME PRIOR TO THIS TERRIBLE ACCIDENT. OUR LIVES HAVE CHANGE DRAMATICALLY

KIA NOT HONORING ALL THE RECALL FOR 2015 SOUL- KIA SERVICE DEPARTMENT STATED MY CATALYTIC CONVERTER NEEDED WORK LAST YEAR. WHEN I TOOK MY CAR TO THE SAME SERVICE DEPARTMENT THAT HAS WORKED ON MY CAR FOR YEARS FOR THE RECALL (UPLOADING MY RECEIPT), MY CAR WOULD ONLY GO UP ABOUT 1 TO 2 MPH, AND NOW THEY ARE STATING NOTHING'S WRONG WITH THE CATALYTIC CONVERTER. MY VEHICLE TOWED TO A SECOND KIA SERVICE DEPARTMENT, AND THEY NEVER CHECKED THE CATALYTIC CONVERTER SAYING IT'S THE FUEL INJECTION, NOT THE CATALYTIC CONVERTER. ALSO, THEY GAVE AN ESTIMATED 600 TO 900 DOLLARS TO FIX IT. I HAD THE CATALYTIC CONVERTER PULLED BY A LICENSED MECHANIC SHOP, AND THAT STATED IT IS THE CATALYTIC CONVERTER AND THE PART ALONE IS 1100 DOLLARS. I'M UPLOADING A PICTURE OF THE CATALYTIC CONVERTER PULLED OFF MY CAR IT HAS GRAY LOOKING DUST AND IS CLOGGED. I NEED MY CAR; DO I PAY FOR THIS SHOP AND FIGHT FOR MY MONEY BACK? I STILL OWE 15,000 DOLLARS ON THIS CAR.

WENT TO GET AN OIL CHANGE AND WAS TOLD TO SEE A MECHANIC BECAUSE CAR SHOULD NOT HAVE LOST AS MUCH OIL AS IT HAD IN A SHORT AMOUNT OF TIME. ABOUT A WEEK LATER, ENGINE BEGAN TO SPUTTER, AND ENGINE LIGHT CAME ON AT A STOP LIGHT, CAR STOPPED AND WOULD NOT START AGAIN. HAD IT TOWED TO A MECHANIC WHO SAID THAT THE ENGINE WAS BLOWN, NOTHING ELSE WRONG WITH CAR.

65K MILES, 4 YEAR OLD CAR AND ONE DAY IT JUST QUIT WORKING AND HAD NO OIL AND THE ENGINE WENT BAD

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO JENKINS KIA OF OCALA (2305 SW COLLEGE ROAD, OCALA, FL 33471) TO BE DIAGNOSED BECAUSE IT WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND MADE A KNOCKING SOUND. THE DEALER WAS UNABLE TO FIND ANY FAILURES. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND HAD BEEN THERE EVER SINCE JULY 13, 2019 TO HAVE THE ENGINE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ABOUT 65 MPH, THE VEHICLE CRASHED INTO THE REAR PASSENGER'S BUMPER OF THE VEHICLE IN FRONT WHICH STOPPED ABRUPTLY. NONE OF THE AIR BAGS DEPLOYED. THERE WAS NO WARNING. THE CONTACT SUSTAINED INJURY FROM THE SEAT BELT STRAP ON THE LEFT SHOULDER. THE CONTACT WENT TO AN URGENT CARE THE NEXT DAY. THERE WAS NO POLICE REPORT. THE CONTACT STATED THAT ONE PASSENGER IN THE OTHER VEHICLE SUFFERED A WHIPLASH. THERE WAS NO FURTHER DETAIL ON THE INDIVIDUAL. THE VEHICLE WAS TOTALED AND WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED THE VEHICLE WAS NOT OPERATING NORMALLY. THE CONTACT CHECKED THE OIL AND NOTICED THAT SHE WAS MISSING TWO QUARTS AFTER THE VEHICLE JUST HAD AN OIL CHANGE. THE FOLLOWING DAY, WHILE DRIVING 50 MPH, THE ENGINE BEGAN TO STALL WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD IT TOWED TO HER HOME. THE CONTACT'S HUSBAND REMOVED AND REPLACED THE BATTERY, WHILE ATTEMPTING TO RESTART THE VEHICLE, IT BEGAN TO SMOKE. THE VEHICLE WAS TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409, 708-888-1069) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE ENGINE WAS LOCKED AND A REPAIR ESTIMATE WAS PROVIDED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,323.

WHEN DRIVING AT NIGHT TIME THE LIGHTS HAVE BEEN SHUTTING OFF FROM 5 ALL THE WAY UP TO 30 SECONDS AND THEN COMING BACK ON. WHILE DRIVING DOWN ANY GIVEN ROAD

ON THE 4TH OF JULY I WAS TRAVELING ON THE HIGHWAY AND MY CAR STARTED TO SLOW DOWN A LITTLE BIT DIDN'T THINK ANYTHING OF IT PUSHED DOWN ON THE GAS TO PICK SPEED BACK UP, GOT OFF OF MY EXIT, I CAME TO A FULL STOP WENT TO GO AND MY OIL LIGHT WAS FLASHING THE ENGINE HAD A HORRIBLE TICKING NOISE. I PULLED INTO THE PARKING LOT CHECKED MY OIL, I HAD NONE. I THEN GOT A RIDE TO THE STORE WE FILLED THE OIL BACK UP TURNED ON THE CAR AND THE ENGINE NOISE WAS EVEN LOUDER I THEN QUICKLY TURNED IT OFF. I LEFT THE CAR IN THE PARKING LOT OVER NIGHT GOT IT TOWED TO KIA OF DARTMOUTH WHERE THEY TOLD ME I HAD NO DAMAGE OR LEAKS BUT I NEEDED A NEW ENGINE $6,000 TO RE-PLACE SINCE I AM SECOND OWNER THE WARRANTY RUNS OUT AT 60,000 MILES AND I AM AT 69,295 THEY WON'T PAY FOR IT. TIRED TO GET ME INTO A NEW CAR BUT THEY COULDN'T SINCE I DON'T HAVE 6,000 FOR A NEW ENGINE AND I OWE $7,000 ON THE CAR. I HAD THE CAR TOWED TO A SAFE PLACE WHERE I NOW STILL HAVE TO PAY THE LOAN AND INSURANCE FOR IT TO SIT. I HAVE BEEN IN CONTACT WITH KIA CONSUMER THEY TOLD ME THEY WOULD GIVE ME AN ANSWER BY TUESDAY 7/16 NO ONE CALLED. I CALLED TODAY 7/17 THE WOMEN I SPOKE WITH SAID SHE TRIED TO FIND THE REP I SPOKE WITH BEFORE BUT COULDN'T SHE WOULD SEND HIM AN EMAIL TO CALL ME WHICH HE DID AND ALL HE SAID WAS THE TOWING COMPANY WOULDN'T GIVE HIM ANY INFORMATION I TOLD HIM I USED AT&T ROADSIDE IF THAT HELPS HE SAID YES HUNG UP ON ME AND HASN'T CALLED BACK. I HAVE KEPT UP WITH ALL MY OIL CHANGES AND ROUTINE MAINTENANCE AT QUIRK KIA IN BRAINTREE, HAVE ALL MY RECEIPTS TO PROVE IT. I EVEN HAD AN OIL CHANGE AND STICKER SCHEDULED FOR 7/11.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THERE WAS NO ENGINE OIL IN THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE HAD RECEIVED AN OIL CHANGE APPROXIMATELY THREE WEEKS PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO LUMBERTON KIA LOCATED AT 5035 DAWN DR, LUMBERTON, NC 28360 (910) 739-2405, TO BE INSPECTED. THE TECHNICIAN WAS UNABLE TO FIND AN OIL LEAK LOCATION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT SEIZED AND WAS INOPERABLE. LEITH AUTO PARK KIA (LOCATED AT 5330 ROLESVILLE RD, WENDELL, NC 27591, (919) 200-0560) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

MY FAMILY AND I WERE DRIVING DOWN THE ROAD WHEN THE CAR BEGAN MAKING NOISES AND DIED. MY HUSBAND WAS ABLE TO GUIDE THE CAR TO A STOP BUT WE WERE UNABLE TO GET OUT OF THE LANE AND ONTO A SHOULDER. AFTER THREE HOURS, THE CAR WAS TOWED TO THE DEALERSHIP. THE FOLLOWING DAY, WE WERE TOLD THAT THE ROD BEARINGS LOCKED AND WE NEEDED A NEW ENGINE. WE WERE TOLD THAT THERE WAS STILL OIL IN THE CAR AND NO METAL SHAVINGS IN THE OIL PAN SO IT WAS NOT THE RESULT OF POOR MAINTENANCE. THE CAR HAD BEEN IN FOR AN OIL CHANGE AND MAINTENANCE CHECK ON APRIL 3, 2019 AT THE SAME DEALERSHIP. THE SERVICE DEPARTMENT SAID THEY HAVE SEEN THIS BEFORE IN KIAS AND THAT IT SEEMS TO BE A COMMON ISSUE. THE CAR HAS 80K MILES ON IT.

AFTER OIL CHANGE MY ENGINE WILL BURN ALL OF ITS OIL UP WITHIN 2000 MILES WITHOUT ANY CHECK ENGINE LIGHT, WARNINGS OR LEAKS. THIS OCCURS WHEN VEHICLE IS IN MOTION. THIS CAN RESULT IN ENGINE LOCK UP CAUSING INCIDENT. I BEGAN NOTICING THIS ISSUE IN JUNE OF 2019 AND WAS NOT SURE IF THE OIL FILTER HAD BECOME LOOSE OR WHAT? I DID GET UNDER THE VEHICLE AND INSPECT FOR LEAKS TO FIND NONE. SINCE SEVERAL OIL CHANGES LEADING UP TO NOW THE VEHICLE CONTINUES TO BURN ALL OIL WITHIN 2000 MILES BEFORE NXT OIL CHANGE. I WAS ALSO SURE TO CHECK ENGINE OIL AFTER EACH CHANGE TO BE SURE ENGINE OIL WAS IN FACT FULL.

MY 2015 KIA SOUL 2.0 WAS ABOUT 5,000 MILES PAST THE OIL CHANGE DATE BUT WAS REGULARLY TOPPED OFF WITH OIL. ON MY WAY HOME FROM WORK, MY VEHICLES ENGINE STARTED THUMPING. NO WARNING LIGHTS CAME ON SO I WASN'T TOO WORRIED. THEN, AS I PULL UP TO A STOP LIGHT, THE OIL PRESSURE LIGHT CAME ON FOR A BRIEF SECOND THEN WENT AWAY. PANICKED, I TRIED TO MAKE IT TO A NEARBY GAS STATION BUT MY OIL LIGHT CAME BACK ON AND THE CAR HAD BEGUN TO SEIZE. I PULL OVER AND CALL A TOW TO TAKE MY CAR TO MY HOUSE. THE DAY PRIOR TO THIS, I HAD CHECKED MY OIL AND IT WAS AT NORMAL LEVEL. AFTER THE ENGINE HAD SIEZED, THERE WAS NO OIL ON THE ENGINE WHATSOEVER. NOW I'M STUCK MAKING PAYMENTS ON A ONCE NICE CAR THAT I NOW CANNOT DRIVE UNTILL I CAN COME UP WITH 6,000 DOLLARS TO REPLACE IT.

PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL.

REGARDING OUR RECENT COMPLAINT NUMBER: 11251884. (ENGINE BLEW UP.) RECALL 19V120000 DESCRIBES THE SAME SYMPTOMS WE EXPERIENCED, ALONG WITH THE SAME YEAR AND ENGINE, BUT OUR VIN WAS NOT INCLUDED. PLEASE INCLUDE OUR VIN IN THE RECALL AND COMPEL KIA TO MAKE US WHOLE FOR THIS ENDANGERMENT. DEFECT DESCRIPTION: KIA MOTORS AMERICA (KIA) IS RECALLING CERTAIN 2012-2016 KIA SOUL VEHICLES EQUIPPED WITH 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINES. HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE. INFLUENCEDBY: ENGINE | ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR RECALLNUMBER: 19V120000 OUR COMPLAINT FOLLOWS. RECALL'S "ABNORMAL ENGINE COMBUSTION" IS BETTER DESCRIPTION THAN MECHANIC'S "VVT" GIVEN WHITE SMOKE AND LACK OF OIL PRESSURE DROP PRECURSOR TYPICAL FOR VVT PROBLEM. "PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOME SMOKE/STEAM COMING FROM RIGHT (PASSENGER) SIDE OF HOOD/ENGINE. PULLED OVER AT IMMEDIATELY AVAILABLE OFF RAMP. MILEAGE WAS 135,191. MECHANIC SAID ENGINE NEEDED TO BE REPLACED AND PROBLEM WAS LIKELY CAUSED BY SOME ASPECT OF THE VARIABLE VALVE TIMING NOT ACTUATING IN ORDER TO PROPERLY TENSION THE TIMING CHAIN. TOWED VEHICLE TO KIA DEALERSHIP AND THEY CONFIRMED ENGINE NEEDED TO BE REPLACED. WE DROVE THE CAR REGULARLY FOR 100,000 MI WITH NO MECHANICAL PROBLEMS AT ALL, MAINTAINED IT FAITHFULLY, AND IT FAILED INSTANTANEOUSLY. THAT INDICATES A DESIGN FLAW. IF I HAD BEEN TRAVELING IN TRAFFIC, THE SUDDEN LOSS OF POWER COULD HAVE BEEN INJURIOUS OR FATAL." *JS

While driving at 55 miles per hour, the engine suddenly ceased, emitting black smoke, causing components to melt and necessitating the replacement of the short block. Consequently, the catalytic converter is now malfunctioning, likely due to the misfires the engine experienced.

TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PULLED INTO A PARKING LOT, THE FRONT OF THE VEHICLE EMITTED SMOKE AND IN NO TIME, BECAME COVERED WITH SMOKE. THE CONTACT STATED THAT WITHIN THIRTY SECONDS, THE FRONT OF THE VEHICLE BECAME ENGULFED WITH FLAMES. THERE WAS NO WARNING, EXCEPT THAT THE CONTACT SMELLED A BURNING RUBBER IN THE PAST, BUT DID NOT MAKE ANYTHING OF IT. THERE WAS NO INJURY. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT SOMEONE WOULD CALL. THE CONTACT WAS NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,997. *BF

WHEN DRIVING DOWN THE ROAD ON A CITY STREET GOING APPROXIMATELY 50 MPH, MY VEHICLE BEGAN TO MAKE KNOCKING NOISES AND THE SEIZED AFTER I PULLED OVER TO THE SIDE OF THE ROAD. WHEN I GOT OUT TO CHECK THE OIL IT HAD ALL LEAKED OUT ONTO THE ROAD CAUSING MY OIL TANK TO BE DRY. THE CAR NOW WILL NOT START AND KIA HAS REFUSED TO FIX IT AND SAYS I AM OUT OF WARRANTY, BECAUSE I AM NOT THE FIRST OWNER OF THE CAR EVEN THOUGH I WAS OFFERED THE WARRANTY WHEN I PURCHASED THE CAR.