2016 Kia Soul Complaint Log

AFTER TAKING MY CAR INTO THE DEALERSHIP FOR A RECALL AND AN UPGRADE TO COMPUTER SOFTWARE, I WAS TRAVELING ON THE HIGHWAY AT 65 MPH AND LOST POWER TO THE ENGINE WHILE IN THE MIDDLE LANES OF TRAFFIC. I TOOK THE VEHICLE BACK TO THE DEALERSHIP, AND UPON THE COMPLETION OF AN INSPECTION, THEY SAID THE VEHICLE IS SAFE TO DRIVE AND POWER WAS RESTORED. I WAS NOT OFFERED A LOANER CAR, AND HAD TO WALK OR USE PUBLIC TRANSPORTATION FOR SEVERAL DAYS. I AM NOW EXPERIENCING THE SAME ISSUE AGAIN. I CANNOT TRAVEL OUT OF TOWN WITHOUT THE POSSIBILITY OF THE SAME THING HAPPENING AS A SAFETY MECHANISM TRIGGERS. I HAVE TO FIND MY OWN MEANS OF TRANSPORTATION AND ONLY TRAVEL LOCALLY. IF THIS HAPPENS AGAIN WHILE ON THE HIGHWAY WITH MORE TRAFFIC I COULD BE INVOLVED IN A VERY SERIOUS ACCIDENT. THEY HAVE ALSO NOT OFFERED ANY FORM OF COMPENSATION FOR MY TIME LOSS WITH MY VEHICLE. THIS IS VERY DIFFICULT TO DEAL WITH FROM DAY. WHEN THE SAFETY MECHANISM TRIGGERS, THE VEHICLE WILL BARELY DO 35-45 MPH. IT TAKES MORE THAN 15 SECONDS TO ATTAIN THAT SPEED WHICH IS NOT SAFE IN HEAVY TRAFFIC OR MODERATE TRAFFIC. THE CAR WILL START AS NORMAL; HOWEVER, WITH TRYING TO TAKEOFF THE VEHICLE WILL NOT ACCELERATE AS NORMAL. PRIOR TO THIS 'UPGRADE' THE VEHICLE NEVER HAD ISSUES WITH ACCELERATION.

BLOWN ENGINE AFTER SOME WORK WAS DONE UNDER CURRENT RECALL (CATALYTIC CONVERTER REPLACEMENT)

The contact owns a 2016 Kia Soul. The contact stated while driving 40 MPH, the check engine warning light illuminated, and the vehicle went into LIMP Mode. The vehicle was taken to the dealer and the contact was informed that the catalytic converter was clogged and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 200,000.

I STARTED COMPLAINING TO THE DEALER THAT THE FRONT RIGHT SIDE WHEEL DOESN'T SEEM RIGHT IT SEEMS TO BE SPINNING AT A DIFFERENT SPEED AS THE OTHER TIRES WHICH WORE THE TIRES DOWN AND THE THE BRAKES TO WEAR. THE FRONT END SHAKES BACK AND FORTH WHILE DRIVING. THEY TIGHTENED THE BOLTS THAT SECURE THE BODY TO THE FRAME. BUT IT ONLY FEELS SOMEWHAT FINE FOR A COUPLE OF WEEKS. I TOOK IT TO 3DIFFERENT KIA DEALERS AND ALL HAVE SAID THERE'S NOTHING WRONG AND THERE IS NO SAFETY ISSUE, BUT IT SURE DOESN'T FEEL IT. IT SEEMS LIKE THEY JUST WANT TO GET IT PAST THE WARRANTY. THEY INSTALLED NEW SOFTWARE FOR THE ENGINE KNOCK TO MONITOR IT BUT IT SEEMS WORSE SINCE THEY INSTALLED IT. MY CAR FEELS LIKE IT'S FALLING APART. I EVEN CALLED KIA HEADQUARTERS AND THEY SAID THEY GO BY WHAT THE TECHNICIANS SAY, IF THEY SAY THERE ISN'T ANYTHING WRONG THEN THERE MUST NOT BE. I HAVE ALL MY RECORDS.

2016 KIA SOUL 2.0 ENGINE LOSES POWER INTERMITTING ENGINE LIGHT INTERMITTING OIL LIGHT AND POSSIBLY RODS KNOCKING THE HIGHWAY AND TURNING

WHILE DRIVING SOMETIME THE CAR SEEM TO LOSE SPEED AND AFTER A WHILE IT'S PICKS BACK UP.. MY ENGINE LIGHT COME ON SOMETIME.. I TOOK IT TO DEALERSHIP IT READS A CODE OF 420 CATALYTIC CONVERTER.. IT'S HAVE DECREASE IN SPEED..

The contact owns a 2016 Kia Soul. The contact stated while driving at various speeds, the vehicle would not accelerate when the accelerator pedal was depressed. The contact also stated that due to the transmission failure, the vehicle would not allow the contact to shift gears. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with some loose wiring needing to be repaired. The vehicle was repaired however, the failure recurred. The contact then took the vehicle back to the dealer where it was diagnosed with the transmission needing to be replaced. The vehicle was repaired but the failure recurred. The contact then took the vehicle back to the dealer for the third time where it was diagnosed with the catalytic converter needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V120000 (Engine, Engine and Engine cooling). The manufacturer had been informed of the failure and informed the contact that they would contact the dealer. The failure mileage was approximately 77,000.

STEVENS CREEK KIA IS DENYING TO FIX MY CATALYTIC CONVERTER EVEN THOUGH IT'S PART OF THE RECALL. THEY WANT TO CHARGE ME $250 FOR THE DIAGNOSTIC TEST AND TO FIX THE CONVERTER. THE RECALL DETAILS STATES THE DAMAGED CONVERTER WILL BE REPLACED AT NO COST TO THE CUSTOMER BUT THEY ARE DENYING ANY SERVICE UNLESS I PAY. I NOTIFIED KIA AND NOTHING IS BEING DONE. STEVENS CREEK KIA LIED TO ME THAT MY RECALL WAS DONE ON TUESDAY 12-8-20 AND WHEN I SHOWED UP MY CAR WAS STILL NOT RUNNING, THEY STILL GAVE ME MY KEYS AND TOLD ME IT WAS ALL GOOD TO GO. THEY PUT MY IN DANGER, MY CAR WOULD'VE BLOWN. THEY KNEW MY CAR WASN'T RUNNING AND STILL DIDN'T DO ANYTHING ABOUT IT AND LIED TO ME IT WAS READY AND WHEN I TOLD THEM THEY HAD TO CHECK THE CATALYTIC CONVERTER AS A PART OF THE RECALL BECAUSE THAT'S WHAT THE RECALL DETAIL STATES THEY COMPLETELY DENIED AND SAID IF I DON'T PAY FOR EVERYTHING THEY WON'T BE CHECKING OR FIXING ANYTHING. THE MANAGER AT STEVENS CREEK KIA HAS NO RESPECT OR REGARDING FOR CUSTOMER SAFETY HE HANDED ME MY CAR NOT RUNNING PAST 10 MILES WITH A BAD CATALYTIC CONVERTER EVEN THOUGH THAT'S WHAT THE RECALL SAYS TO REPLACE. I NEED TO SPEAK TO SOMEONE ON THE PHONE TO FURTHER EXPLAIN EVERYTHING THAT HAPPENED AND EXPLAIN IN MUCH GREATER DETAIL. I DON'T FEEL SAFE OR COMFORTABLE STEVENS CREEK KIA HANDLING MY VEHICLE AT THIS POINT. THEY DON'T CARE TO FIX MY RECALLED CAR.

KIA ISSUED A RECALL FOR A SOFTWARE UPDATE. AFTER HAVING A KIA DEALER INSTALL THE SOFTWARE UPDATE MY 2016 KIA SOUL BEGAN EXPERIENCING ENGINE STALLING. THIS WAS IMMEDIATELY AFTER LEAVING THE DEALERSHIP. I TOOK THE VEHICLE BACK TO THE DEALER AND THEY INFORMED ME THAT THE CATALYTIC CONVERTER WAS DAMAGED, CAUSING MY ISSUE. THEY ARE ALSO CLAIMING NO ERROR CODES HAVE BEEN DETECTED, EVEN THOUGH MY CHECK ENGINE LIGHT ILLUMINATED BEFORE AND AFTER THE SOFTWARE UPDATE. MY ENGINE ALSO HAD A KNOCK BEFORE THE SOFTWARE UPDATED. THE KNOCK OCCURRED DURING ACCELERATION AND DECELERATION. THE DEALERSHIP REFUSES TO CHECK FOR ENGINE DAMAGE, EVEN THOUGH THE SOFTWARE RECALL STATES THEY WILL REPAIR ENGINE DAMAGE CAUSED BY THE FAULTY SOFTWARE. THERE ARE ALSO RECALLS ON SIMILAR YEAR KIA SOUL VEHICLES THAT INVOLVE THE FAULTY SOFTWARE AND CATALYTIC CONVERTER DAMAGE. THIS VEHICLE CONDITION IS DANGEROUS AND IS GOING TO GET PEOPLE INJURED OR KILLED.

MY 2016 KIA SOUL HAS CHECK ENGINE LIGHT MALFUNCTION. NO MECHANIC HAS DETERMINED WHAT IS THE CAUSE AND HOW TO CORRECT THIS MATTER. THE CAR HAS PROBLEMS WITH IDLING, AND PERFORMANCE. THE CAR HAS ONLY 37K MILES. AFTER SPENDING OVER $300, I WAS TOLD SORRY WE HAVE NO ANSWER. JUST IGNORE THE PROBLEM. WHAT HAPPENS IF IT CAUSES A FIRE OR BREAKS DOWN ON THE HIGHWAY? THE INTERNET IS INUNDATED WITH THE SAME ISSUE. KIA DEALERSHIPS CAN'T SEE MY CAR, BECAUSE THEY HAVE TOO MANY RECALLED CARS FOR ENGINE FIRES. WHAT IF MY CAR EXPLODES??? CATCHES FIRE? THERE IS SOMETHING WRONG WITH THIS CAR. I WANT IT RECALLED.

THE UVO SYSTEM WHICH INCLUDES THE BACKUP CAMERA HAS FAILED. KIA SHOULD BE REQUIRED TO REPLACE AS A SAFETY ITEM AT NO CHARGE, JUST LIKE TESLA IS REQUIRED TO DO FOR THEIR FAILED SCREENS.

THE CRASH AT ABOUT 2:30AM EARLY TUESDAY MORNING ON NOV. 24, 2020, ON HER WAY HOME FROM HER NEARBY 2ND SHIFT JOB, MY WIFE'S 2016 KIA SOL WAS HIT HARD ON THE DRIVER'S SIDE BY A CAR BEING PURSUED BY POLICE. LUCKILY, AND POSSIBLY BECAUSE MY WIFE IS SHORT AND SITS HIGH, SHE APPEARS UNINJURED ALTHOUGH VISIBLY SHAKEN AND VERY NERVOUS ABOUT NIGHT DRIVING. MY WIFE HAD PULLED HER CAR OVER TO THE RIGHT SIDE OF THE 4+ LANE ROAD WHEN SHE HEARD SIRENS. WHILE PULLED OVER WITH THE CAR RUNNING AND HER FOOT ON THE BRAKE, THE PERPETRATOR'S VEHICLE CRASHED INTO THE DRIVER'S SIDE AND PUSHED HER CAR SEVERAL FEET FURTHER TO THE RIGHT, CRUMPLING THE DOORS AND BREAKING OFF THE LEFT REAR WHEEL AND SUSPENSION FROM THE IMPACT. THE POLICE REPORT SHOWED THAT THE PERPETRATOR'S VEHICLE APPROACHED HER CAR FROM THE FRONT LEFT, BUT THE VEHICLE HIT THE VERY SHORT KIA SQUARELY AND ONLY IN THE TWO DRIVER'S SIDE DOORS WITH NO DAMAGE TO THE FRONT OR REAR FENDERS. CLEARLY NOT SIDESWIPED WHERE THE ENTIRE SIDE WOULD HAVE BEEN DAMAGED. ALLSTATE INSURANCE TOTALED THE CAR AND PHOTOS FROM THE ACCIDENT SCENE AND TOWING YARD ARE ATTACHED, AS IS THE POLICE REPORT. NO AIRBAGS DEPLOYED! NONE OF THE KIA'S AIRBAGS DEPLOYED. WE BOUGHT THE CAR NEW IN LATE 2015 AND IT HAS BEEN COMPLETELY SERVICED SINCE THEN AT THE ORIGINAL KIA DEALER. THEY RECENTLY UPDATED THE CAR'S COMPUTER UNDER A KIA RECALL. ON DEC. 4, 2020, I CONTACTED THE KIA CONSUMER ASSISTANCE CENTER (KAYLEE C AT 949-468-4689) AND ASKED WHY THE AIRBAGS FAILED. AFTER LOOKING AT PHOTOS I SENT HER AND FROM THE COPART LOT, SHE QUICKLY SAID THE CAR WAS "SIDESWIPED AND NOT HIT HARD ENOUGH TO DEPLOY THE AIRBAGS". HER RESPONSE WAS PROTECTING KIA LINE AS ANY REVIEW OF THE PHOTOS SHOWS THAT HE CAR WAS HIT FROM THE SIDE VERY HARD AND NOT SIDESWIPED. I ASK THAT NHTSA INVESTIGATE THIS INCIDENT AS IT'S UNLIKELY THAT ONLY MY VEHICLE HAS THIS POTENTIALLY FATAL FLAW.

CAR STOP WORKING AND CATALYTIC CONVERTER BLEW

WHEN I CALLED THE DEALERSHIP ABOUT THE CODE THAT POPPED UP WHEN I USED MY READER TO READ THE CHECK ENGINE LIGHT THAT POPPED UP TWO DAYS BEFORE THANKSGIVING. IT SAID IT WAS THE CATALYTIC CONVERTER. THE KIA LADY TOOK MY VIN AND SAID THERE WAS NO RECALLS BUT EVERYONE WITH MY CAR WAS CALLING IN ABOUT IT. AND THE PART ITSELF IS 1200 DOLLARS. HOW MANY OTHERS HAVE TO GO THROUGH THE EXACT SAME THING WHICH ALSO SAYS IT CAN RESULT IN LOSS OF CONTROL. AS A MOTHER WITH A TODDLER WHO CHOSE THIS CAR BASED ON ITS AFFORDABILITY AND SAFETY FEATURES. THIS IS UNACCEPTABLE. THERE NEEDS TO BE AN ISSUE RECALLED IMMEDIATELY. THE CAR IS A 2016 KIA. THERES SHOULD BE NO REASON THAT I WOULD HAVE TO PAY 3000 DOLLARS TO REPLACE A PART THAT EVERYONE'S HAVING TO REPLACE OR YOUR CAR WILL LITERALLY BREAK DOWN FOR GOOD. THE PO50A CODE.

TL* THE CONTACT CALLED ON BEHALF OF HIS SISTER-IN-LAW WHO OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT AN ABNORMAL POPPING SOUND WAS COMING FROM THE VEHICLE WHILE MANEUVERING THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT'S SISTER-IN-LAW TOOK THE VEHICLE TO GREENWAY KIA OF RIVERGATE (1536 GALLATIN PIKE N, MADISON, TN 37115) WHERE SHE WAS INFORMED THAT AN UNKNOWN RECALL REPAIR HAD BEEN PREVIOUSLY PERFORMED ON THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS INSPECTED AND NOT REPAIRED UNDER THE RECALL. THE CONTACT REACHED OUT TO ANOTHER SERVICE AGENT WHO INFORMED HER THAT THE VEHICLE WAS REPAIRED AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER AS THE CONTACT VEERED TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED THE VEHICLE OFF WAITED FOR A FEW MINUTES, TURNED THE VEHICLE BACK ON WHICH RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO RICART AUTOMOTIVE GROUP (4255 S. HAMILTON RD, GROVEPORT, OH 43125, (614) 836-5321) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE EXHAUST MANIFOLD CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,665.

I have had a catalytic convert failure 3 times in 4 years. The first was repaired with the recall on may of 2019. It was replaced at a Kia dealership, with Kia parts. I had my vehicle at the dealership a month prior due to it not running correctly. The second replacement of the catalytic converter was on November of 2020. I was driving on the interstate very early in the morning when my vehicle slowed to 15 mph, no warning lights came on. I had several other vehicles come very close to hitting me. I was able to exit the interstate which took a lengthy amount of time due to my vehicle slowly losing speed. When I was able to pull over to a safe spot my vehicle quit all together. I had it towed to the same Kia dealership. They looked it over and found the converter failed again. It was replaced with Kia parts. I have taken my vehicle in once again due to it stopped running while I was at work. The same dealership has found that for the 3rd time my catalytic converter has failed. I have also replaced all spark plugs and coil packs on this vehicle twice in less than a year due to it misfiring. My engine is also somehow burning oil exponentially. This leads me to believe there is something wrong with my vehicles engine. I also believe something is wrong with Kia parts that they only last a little over a year.

WHEN I ACCELERATE MY CAR MAKES A LOUD HUMMING NOISE AND WILL NOT SHIFT - THEN WHEN IT FINALLY DOES SHIFT IT FLUCTUATES SPEED AND DOESN'T MAINTAIN SPEED. IT'S NOT SAFE GETTIN ON THE EXPRESSWAY OR WHEN YOU CHANGE LANES AND TRY TO KEEP UP WITH TRAFFIC AROUND YOU. AT FIRST IT WOULD BE SOMETIMES. NOW IT IS MORE CONSTANT

VEHICLE OCCASIONALLY HESITATES WHEN ACCELERATING, DELAYING FORWARD MOTION FOR A COUPLE SECONDS. THIS CAN BE VERY DANGEROUS WHEN ACCELERATING FROM STOP OR WHEN TURNING EITHER DIRECTION. THIS HAS BEN REPORTED TO DEALER SINCE WE BOUGHT IT NEW AND THEY ARE UNABLE TO DUPLICATE IT OR FIND ANY PROBLEM. WE HAD A 2015 KIA SOUL & TRADED IT BECAUSE IT DID IT EVEN MORE OFTEN THAN THIS ONE. WE THOUGHT IT WAS JUST THAT ONE CAR, BUT THIS ONE DOES IT TOO BUT NOT QUITE AS OFTEN. IT DID IT AGAIN 3 TIMES YESTERDAY, BUT MAY NOT DO IT FOR WEEKS AT A TIME SO VERY DIFFICULT TO DIAGNOSE. I HAVE READ ON SEVERAL FORUMS THAT OTHER OWNERS ARE HAVING THE SAME PROBLEM. IT HAPPENS AFTER STOPPING, LIKE AT A STOP SIGN, OR MORE OFTEN WHEN TURNING EITHER DIRECTION AFTER WE HAVE BEEN DRIVING. I HAS ALMOST CAUSED US TO HAVE AN ACCIDENT SEVERAL TIMES, EITHER REAR-ENDED OR BROADSIDED WHILE TURNING.

ON OCTOBER 28, 2020 I HAD A BOX TRUCK SLAM THE BRAKES IN FRONT OF ME CAUSING ME TO REAR END THEM GOING APPROXIMATELY 25/30 MPH. THE FRONT OF MY KIA WAS SMASHED INTO THE ENGINE AND AIRBAGS DID NOT DEPLOY. I HAVE SUSTAINED MAJOR LONG TERM INJURIES DUE TO THE AIRBAG NOT DEPLOYING.

AT ABOUT 50 MPH ON A MAIN ROAD THE OIL PRESSURE LIGHT LIGHTED UP. SECONDS LATER THE ENGINE GOT LOUD AND SPILLED A LOT OF OIL ON THE ROAD. LOTS OF SMOKE CAME OUT OF THE ENGINE COMPARTMENT. THE ENGINE BLOCK HAD A HUGE HOLE. LUCKILY THE OIL FUMES DID NOT IGNITE AS THE ENGINE WAS NOT TO HOT, BECAUSE THE DRIVE JUST STARTED SOME MINUTES BEFORE. WITH THE CAR WE BOUGHT A WARRANTY EXTENSION AND THE INSURANCE PAID FOR THE ENGINE REPLACEMENT. THE COST OF THE ENGINE REPLACEMENT WITH A USED ENGINE WAS MORE THAN USD 8.000. WHILE THE CAR WAS AT THE GARAGE WE RECEIVED A RECALL FOR A KSDS SOFTWARE UPDATE TO SENSOR AN ENGINE ISSUE WITH EXCESSIVE CONNECTING ROD BEARING DAMAGE. NOW KIA IS NOT WILLING TO IMPLEMENT THE EXTENDED 120,000 MILE ENGINE WARRANTY DUE TO THE KSDS UPDATE FOR THE CONNECTING ROD BEARING DAMAGE ISSUE TO THE SWAPPED ENGINE. HAD EXTENDED E-MAIL COMMUNICATION WITH KIA ABOUT THAT. KIA CLAIMS THE WARRANTY IS CAR AGE/MILEAGE RELATED, NOT ENGINE RELATED.

2016 KIA SOUL 2.0L SERVICED REGULARLY RUNNING FULL SYNTHETIC. OIL CHANGED 10/1/2020, ON 10/19/2020 THE OIL WAS CHECKED IN THE MORNING AND FULL AT THAT TIME, ON WEDNESDAY 10/21/20 CHECK ENGINE LIGHT CAME ON - CODE WAS PO441 WHICH IS AN EVAP ISSUE, BUT CAR STARTED KNOCKING PRETTY BAD WHILE DRIVING ON THE HIGHWAY. PULLED INTO GAS STATION IMMEDIATELY AND CHECKED THE OIL AND THE OIL HAD DISAPPEARED COMPLETELY, NOT EVEN REGISTERING ON THE DIP STICK. TRIED TO ADD OIL AT THIS POINT BUT IT WAS TOO LATE THE ENGINE HAD THROWN A ROD.

AUGUST 28, 2020 I RECIEVED A LETTER FROM KIA CORPORATE HEADQUARTERS STATING A RECALL ON A 2014 - 2016 KIA SOUL CONDUCTING SOFTWARE UPDATE ON ENGINE TO PROTECT THE ENGINE. GOT THAT COMPLETED AND SEVERAL WEEKS LATER WENT BACK TO THE KIA DEALERSHIP FOR AN OIL CHANGE, WAS ASKED DID I GIVE A GOOD REVIEW FOR KIA AND THE GUY APPEARED UPSSET, ANYWHO AFTER THAT OIL CHANGE MY KIA STARTED TO RUN SLOW AND WOULD NOT ACCERATE TO THE NORMAL SPEED OR SEEMS TO STOP. ASK A MECHANIC AND SAID IT SOUNDS LIKKE THE CATALYTIC CONVERTER. I LOOK UP INFORMATION ON KIA AND THERE IS A RECALL FOR CATALYTIC CONVERTER, HOWEVER, THE DEALERSHIP IS CHECKING FOR OTHER THINGS. HOW DO I PROTECT MY CAR?

I HAD RECEIVED MY LAST AN OIL CHANGE ON 8/3/2020 AT 78,901 MILES ON 10/20/2020 MY CARS OIL LIGHT TURNED ON WHILE IDLING, I TURNED DOWN MY MUSIC AND HEARD THE ENGINE HAD A SLIGHT RATTLE. I DROVE LESS THAN 6 MILES TRYING TO GET TO THE NEAREST SERVICE LOCATION AND THE ENGINE STALLED CAUSING ME TO PULL OVER ON THE SIDE OF THE HIGHWAY. UPON INSPECTING THE DIPSTICK IT WAS DETERMINED THAT THERE WAS LITTLE OIL ON MY DIPSTICK AND I WAS SITTING AT LESS THAN 81,500 MILES. I FILLED THE ENGINE WITH OIL IN HOPES TO GET IT GOING AND IT DID TURN ON BUT WAS MAKING AN EVEN LOUDER RATTLING NOISE. CHECKING THE DIPSTICK AGAIN, PIECES OF METAL COULD BE SEEN IN THE VERY BLACK OIL. THIS IS A SIMILAR COMPLAINT TO OTHER ENGINE RECALLS KIA HAS PUT OUT FOR SIMILAR ENGINES PRODUCED DURING THE SAME TIME FRAME. I TOOK MY VEHICLE TO THE LOCAL KIA DEALERSHIP AND NEITHER THEM NOR MY SERVICE AGREEMENT PROVIDER AGREED TO COVER REPAIR COSTS.

WHILE DRIVING ON THE FREEWAY (70MPH) , THE ENGINE BEGAN TO KNOCK AND SHAKE THE CAR. THEN THERE WAS A BANG, AND SEVERAL PUFFS OF WHITE SMOKE, AND THE CAR DIED. WE HAD IT TOWED TO THE SHOP, AND THEY TOLD US THAT A PISTON SHOT THROUGH THE BOTTOM OF THE ENGINE BLOCK, AND DRAINED ALL THE OIL IN THE CAR. THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. QUOTED COST TO REPAIR 9K FOR A USED ENGINE, 15K FOR A NEW ENGINE. THE CAR WAS WELL MAINTAINED, AND SERVICED REGULARLY.*DT CONSUMER STATED FOLLOWING CODES FROM DIAGNOSTIC P0326, P0014 P0303.*JB*DT CONSUMER STATEDMANUFACTURER COULD NOT DO ANYTHING ABOUT.*JB

I WAS ON MY INTO WORK AND MY VEHICLE STARTED TO SLOW DONE ON THE HIGHWAY. I WAS TOLD SOMETHING POPPED OUT UNDER NEATH MY VEHICLE AND THE VEHICLE STARTED TO SMOKE. SOME SORT OF A ROD THAT MUST OF CAME OFF. I HAD THIS TOWED TO OUR COMPANY MECHANIC AND THEY SAID THAT I MIGHT HAVE TO REPLACE THE WHOLE ENGINE.

I WAS DRIVING NORMAL AND THE CAR JUST STOPPED WHEN I TRIED TO DRIVE SHE HAD A LOUD NOISE AND NO POWER

WAS DRIVING DOWN THE HIGHWAY WHEN MY VEHICLE BEGAN RATTLING AND STOPPED RUNNING. PULLED OFF THE HIGHWAY TO ASSESS THE ISSUE AND IT SEEMED AS IF THERE WAS NO OIL IN THE CAR. I PURCHASED THE VEHICLE A MONTH AND A HALF PRIOR TO THIS INCIDENT AND THE ENGINE OIL WAS FINE AS WELL AS THERE WAS STILL 2,000 MILES TO GO BEFORE THE NEXT OIL CHANGE. UPON DOING SOME RESEARCH TO SEE IF THERE WAS A RECALL, IT SEEMS THAT THERE WAS A RECALL ON 2016 KIA SOULS FOR THE 1.6L ENGINE VERSION OF MY VEHICLE. I HAVE THE 2.0L ENGINE. MORE INVESTIGATION SHOWS THAT THIS IS AN ISSUE ACROSS THE BOARD WITH BOTH VERSIONS OF THE 2016 KIA SOUL, BUT THE 2.0L VERSION HAS NOT BEEN RECALLED. THE KIA RECALL I AM REFERRING TO IS: 19V120000 IN WHICH "HIGH EXHAUST GAS TEMPERATURES MAY DAMAGE THE CATALYTIC CONVERTER, POSSIBLY RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO ONE OR MORE OF THE ENGINE'S PISTONS AND POSSIBLE PISTON CONNECTING ROD FAILURE. PISTON DAMAGE MAY RESULT IN AN ENGINE STALL, INCREASING THE RISK OF A CRASH. A BROKEN CONNECTING ROD MAY PUNCTURE THE ENGINE BLOCK ALLOWING ENGINE OIL TO ESCAPE. THE LEAKING OIL MAY CONTACT THE EXHAUST, INCREASING THE RISK OF A FIRE." I DO BELIEVE THAT THIS IS THE SAME ISSUE THAT MY VEHICLE EXPERIENCED.

I HAVE NOT HAD A SAFETY FAILURE YET, JUST TO CLARIFY. I BOUGHT THE CAR CERTIFIED IN OCTOBER. IT REVS UP TO 2,500 - 3,000 UPON STARTUP, LOUD ENOUGH FOR A NEIGHBOR TO COME OVER AND TELL ME TO GET IT CHECKED OUT. IT HARD-IDLES AND SHUDDERS WHEN IT'S STOPPED. I'M VERY CONCERNED ABOUT IT BEING UNRELIABLE, BUT MORE WORRIED ABOUT IT BEING UNSAFE WITH THE REVVING. AFTER THREE VISITS TO THE DEALERSHIP FOR THESE ISSUES, I'M TOLD IT'S DUE TO A BAD SOFTWARE UPDATE FROM BEFORE I BOUGHT THE CAR. THEY CAN'T/WON'T TELL ME DETAILS ON THE UPDATE, BUT SAY THAT I'M LUCKY MY CAR IS STILL RUNNING BECAUSE IT PUT A LOT OF CARS "OUT OF COMMISSION". BECAUSE IT'S STILL RUNNING, THE DEALERSHIP AND MANUFACTURER ARE REFUSING TO HELP ME (NO FIX IS AVAILABLE, AND THEY'VE REFUSED A REFUND OR REPLACEMENT). I JUST NEED A SAFE AND RELIABLE CAR. I REFUSE TO SIMPLY TRADE IT IN AND PASS THE PROBLEM ALONG TO SOMEONE ELSE. KIA DID NOT DISCLOSE THE SOFTWARE ISSUE IN ADVANCE AND ISN'T BACKING THEIR PRODUCT. I WONDER HOW MANY OTHER PEOPLE HAVE BEEN AFFECTED.

The contact owns a 2016 Kia Soul. The contact stated that while driving at undisclosed speeds, there was smoke detected and the vehicle was making an abnormal popping sound. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who informed him that the engine needed to be replaced. The vehicle was towed to the local dealer who informed the contact that the vehicle was not covered under the extended warranty. The vehicle was not diagnosed or repaired. The vehicle was towed to another independent mechanic where the engine was replaced. The manufacturer was notified; however, no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The failure mileage was approximately 156,000.

Car started burning oil WAY before I hit 100,000 miles which affects MANY other parts. Had to pay for a new O2 sensor, spark plugs keep going bad, catalytic converter failure while driving. Catalytic converter failure due to oil burning which causes the car to fail while driving 55 mph. Trying to press the gas pedal and only able to go 10 mph. Catalytic converter has failed twice in two years. Spark plugs need to be replaced again due to too much oil burning.

HAD TO REPLACE CATALYTIC CONVERTER AT 80100 MILES EVEN AFTER RECALL WORK HAD BEEN SATISFIED

I KEEP HAVING A REASSURING ISSUE WITH MY HEADLIGHTS MULTIPLE TIMES I HAVE TAKEN THE VEHICLE TO THE DEALER PAYING TO GET THE ISSUE FIXED. SPENDING COUNTLESS DOLLARS ON THIS ISSUE FOR THE PROBLEM TO CONTINUE. THE KIA DEALERS KEEP CHANGING PARTS OUT AND NOTHING HAS HELPED. IS IT A WAY THAT THIS ISSUE CAN GET CHECK BY SOMEONE PLEASE.

I want you preface I had no indications via lights or sensors prior to incident. Nor was I informed of the recall that involved my vehicle. August 15th 2020 I was on my way to chehalis WA, driving up the back of Stevens pass as I-90 over snoqualmie was detoured that day. As I was driving about 55-60 up the mountain I noticed my car was losing acceleration I attempted to give it more gas and noticed a noise. Like a revving but no speed was happening. Then all the lights lit up on my dash. Engine and temp and oil. My temp gauge needle shot up to overheat and my car abruptly shut off as I was driving on a 3-4 lane highway up the mountain. I was able to pull over to a “shoulder” where I turned to the key to shut off my car. I was kind of in shock and was not sure what to do. I had 2 passengers in my car at the time. I waited a few minutes to turn it over. It started but I had to punch the gas to keep it from stalling and it was choking and barley staying on but I had to move because my shoulder wasn’t wide enough for a small car and we were at risk of being hit by passing cars. I was able to limp the car a little ways up and saw a pull off to a gate that led to one of the summits. There I rolled it and it shut off no longer turning over and it was smoking. There we sat 3 or 4 hrs til my sisters fiancé was able to locate us and take us to our planned destination. I left my car there til a tow truck picked it up later around 9pm.

WHILE DRIVING DOWN THE ROAD THE CAR LOSES POWER AND THE ENGINE STALLS OUT. NO CHECK ENGINE LIGHTS COME ON AND THE ENGINE STALLS AND THEN STOPS RUNNING. AFTER FURTHER INSPECTION, THE CATALYTIC CONVERTERS HAS BEEN CLOGGED AND IS NOT FUNCTIONING CORRECTLY.

8/1/20 DRIVING ON HWY 231 AT 65MPH WHEN MY CAR FELT LIKE IT WAS STALLING, PULLED OVER AND TURNED ENGINE OFF.IT WOULD CRANK BUT ONLY GO APPROXIMATELY 20 MPH OR REV TO ABOUT 2000 RPM, THEN JUST PUTTER OUT. AT TUFFYS WHERE IT WAS SAID "NOTHING WAS CODING". SAID NEEDED KNEW FUEL PUMP FOR $1600. THAT WAS REPLACED BUT WAS NOT THE ISSUE.HE SAID THERE IS AN ACTIVE RECALL ASSOCIATED W/ CAR AND TO GET IT TO THE LOCAL KIA DEALERSHIP.I IMMEDIATELY STARTED RESEARCHING AN FOUND RECALL 19V120000, I CALLED KIA 800# AND WAS TOLD THERE WAS NO RECALL ASSOCIATED W/ CAR AND THAT THEIR SEARCH IS VIN SPECIFIC AND WAS NO ACTIVE RECALLS ON THIS CAR. I CONTINUED TO RESEARCH, CALLED BACK AND YES INDEED THERE WAS A RECALL. CAR ARRIVED THERE FRIDAY 8/7/20 AT 9:30 AM. SPOKE W/ CHUCK AND WAS NOT GIVEN ANY DETAILS THOUGH I CALLED HIM DAILY.FOLLOWING FRIDAY(8/14/20) I SPOKE W/ JARED WHO SAID THEY WERN'T SURE BUT IT WAS LOOKING LIKE POSSIBLY A RECALL ISSUE BUT THAT THEY WEREN'T SURE AND TO CALL BACK AND THEY COULD GET ME SET UP W/ A RENTAL CAR BECAUSE THE ENGINE LIKELY NEEDED REPLACING. AN HOUR AND A HALF LATER A WOMEN LEFT ME A VOICEMAIL ASKING ME TO GET RECEIPTS OF ALL OIL CHANGES DONE ON VEHICLE. I STILL HAD NO EXPLANATION ON WHAT WAS WRONG WITH MY CAR.GAVE 2 RECEIPTS BUT WAS NOT REALLY SURE THE PERTINENCE IF THIS WAS A MANUFACTURE RECALL. KIA SAYS THE ONLY RECALL WAS FOR A SYSTEM UPDATE. WHEN ASKED HIM IF THIS HAD BEEN DONE HE SAID NO. BUT I HAD PREVIOUSLY BEEN TOLD BY ROBERT AT 1800 KIA THAT THIS HAD BEEN DONE.I TOLD JARED THIS AND HE SAID "WE PROBABLY JUST TOLD TECH SUPPORT THAT" WHEN I DEMANDED TO KNOW IF SYSTEM UPDATE HAD BEEN DONE HE PUT ME ON HOLD, THEN REPLIED '"OH WELL THAT WAS JUST DONE". HE SAID BUT NONE OF THIS HAS ANYTHING TO DO W/ UR CAR. WHEN ASKED WTF THE ACTAL PROBLEM WAS HE SAID ENGINE WAS KNOCKING DUE TO MY LACK OF MAINTENANCE AND NEEDED A NEW ENGINE BUT IN NO WAY DUE TO A RECALL

RECALL 19V120000; SC176 EXCESSIVE OIL CONSUMPTION. MANUFACTURER WILL NOT HONOR WARRANTY AND IS AWARE OF PROBLEM. I AM BEING TOLD COSTS INVOLVED WITH THIS ISSUE ARE NOT WARRANTY AND TO BE PAID OUT OF POCKET DESPITE KNOWN PROBLEM.

Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem

IT'S RUNNING DIFFERENT MAKES STRANGE NOISE AND HAS ENGINE LIGHT ON.

ON A HIGHWAY AT SPEED, SUDDEN LOSS OF POWER ACCOUNT PISTON CONNECTING ROD FAILURE WHICH PUNCTURED THE ENGINE BLOCK WITH TOTAL LOSS OF OIL WHICH GREATLY INCREASES RISK OF FIRE FROM HOT EXHAUST COMPONENTS. VERY SIMILAR TO KIA'S SC176 RECALL, BUT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THAT RECALL.

KIA AND DEALER AWARE OF THIS VEHICLE CONSUMING EXCESSIVE AMOUNTS OF OIL WHICH COULD CATASTROPHICALLY CAUSE ENGINE FAILURE WITH A HIGH RISK OF DRIVER/PASSENGER DEATH IF VEHICLE RUNS OUT OF OIL. KIA IS UNWILLING TO REPLACE/REPAIR/FIX THE PROBLEM. THIS LACK OF ACKNOWLEDGEMENT BY BOOTH THE AUTO MANUFACTURER AND THE DEALER IS JUST CAUSE FOR NEGLIGENCE AND MAY RESULT IN DEATH OR FATAL INJURY. THE VEHICLE IS AT 65,000 MILES AND HAS HAD TWO OIL CONSUMPTION TESTS PERFORMED BY SPITZER KIA, CLEVELAND, OHIO AT 1000 MILE INTERVALS. THE PROBLEM IS WELL KNOWN TO THE AUTO MANUFACTURER AND THEY WILL NOT INTERVENE WITH REPLACEMENT. ENGINE FIRE COULD CAUSE ACCIDENT, AND OR DEATH TO OCCUPANTS AND OR OTHER VICTIMS IF ENGINE RUNS OUT OF OIL AND CREATES EXCESSIVE HEAT. WARNING LIGHTS DO NOT ILLUMINATE TO WARN DRIVER AND OCCUPANTS OF DANGER. A LAW FIRM SUGGESTS REACHING OUT TO NHTSA TO RESOLVE.

ENGINE LOSES 3 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. STARTED AT AROUND 70K MILES AND IS GETTING WORSE (NOW AT 90K MILES). THERE IS NO INDICATION OF LOW OIL OR PROBLEM IN THE DRIVER CONTROLS. NO SMOKE FROM BURNING OIL. THIS IS A SAFETY HAZARD AS THE ENGINE CAN DIE SUDDENLY WITH NO WARNING. I HAVE TWO OF THESE CARS AND BOTH HAVE THE SAME PROBLEM. THIS SHOULD BE INVESTIGATED AS THERE ARE MANY OF THESE CARS ON THE ROAD AND IT IS CLEARLY A DESIGN FLAW.

I WAS REAR ENDED ON THE 91FREEWAY IN CALIFORNIA.I WAS ALMOST AT A COMPLETE STOP DUE TO TRAFFIC.I WAS HIT SO HARD FROM THE BACK THAT I WAS THROWN INTO VEHICLE IN FRONT OF ME.MY DAUGHTER AND I WERE IN THE CAR.MY CAR IS A TOTAL LOSS.NOT ONE SINGLE AIR BAG DEPLOYED.BUT BY THE GRACE OF GOD WE ESCAPED WITH MINOR INJURIES.BY THAT I MEAN WERE ALIVE.

WHILE DRIVING MY KIA SOUL ON A CITY ROAD I PULLED OVER TO LET A CAR PASS. I WAS STILL IN GEAR AND ONCE THE CAR PASSED I WENT TO PULL BACK ON TO THE ROAD AND THE CAR WOULD NOT MOVE. I THEN NOTICED THAT IT HAD STALLED. WE TRIED TO START IT AGAIN BUT IT WOULD NOT TURN OVER. NO LEAKING OIL AND THE OIL WAS FULL. I DO A FULL SYNTHETIC OIL CHANGE EVERY 3-4000 MILES. WE THEN TOWED IT TO OUR KIA DEALER. THEY SAID THAT THE ENGINE SEIZED. AFTER SOME RESEARCH I FOUND OUT ABOUT THE RECALL FOR THE ENGINES AND THE PROBLEMS. AFTER 2 MONTHS THEY JUST INFORMED ME THAT IT DOESN'T FIT THE RECALL. EVEN THOUGH THE ENGINE CLEARLY FALLS WITHIN THE PARAMETERS OF THE CHRONIC PROBLEMS.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AT START-UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED A DTC FAULT CODE REGARDING THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE FAILURE MILEAGE WAS 66,292.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED WITH HEADLIGHTS FLASHING INDEPENDENTLY. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE TEMPORARILY OPERATED AS DESIGNED. THE FAILURE RECURRED AND THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE WITH THE HAZARD LIGHTS FLASHING. KIA OF BOWIE LOCATED AT 16620 GOVERNOR BRIDGE RD, BOWIE, MD 20716, (301)-820-7500 WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED TO BRING THE VEHICLE IN TO BE DIAGNOSED HOWEVER, A LOANER VEHICLE WOULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 37,770.

THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS, THE VEHICLE WOULD SHAKE AND VIBRATED BEFORE THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.

I WAS DRIVING AT 40MPH AND IT STALLED. I IMMEDIATELY PULLED OVER AND REALIZED THERE WAS NO OIL IN IT.I WALKED TWO MILES TO WALMART FOR OIL. NONE OF IT LEAKED OUT. I RECENTLY HAD AN OIL CHANGE. THE COMPANY THAT DID THE OIL CHANGE FOUND NO LEAK AND NO RESPONSIBILITY. I FILED WITH KIA AND THEY DENIED A REVIEW AFTER TWO ATTEMPTS TO HAVE THEM FIX MY VEHICLE. NO LEAK. NO OIL IN THE DRIVEWAY. NO EXCESSIVE WARE. THEN KIA CAME OUT WITH THE KNOCK SENSOR AND REFUSE TO FIX MY VEHICLE STILL.

CATILAC CONVERTER. KIA REFUSED TO FIX SAYS NOT A RECALL. BUT 2017 KIA MANUFACTURING SAYS IT'S A RECALL AND NOW MY CHECK ENGINE LIGHT APPEARS AND THAT NEEDS TO BE FIXED

CAR BURNS OIL AND TODAY LOST ALL POWER TO ENGINEAND MAKES A HORRIBLE SOUND WHILE IN MOTION ON TOWN STREET.