2016 Kia Soul Complaint Log

KIA HAS 88K MILES AND RECENT OIL CHANGE AND CAR MADE A LOUD NOISE WHILE DRIVING AT 60 MPHON HIGHWAY AND NOW ENGINE MAKES KNOCKING NOISE FROM DETACHED RODS. IT WILL COST OVER $5000 TO FIX( EST.). BOUGHT CAR USED FROM KLAMATH FALLS SUBARU AT 58K MILES

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND THE CONTACT DROVE TO HER DESTINATION. THE CONTACT STATED THAT THE FAILURE RECURRED A WEEK LATER AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. TROPHY KIA DOWNTOWN LOS ANGELES LOCATED AT 1945 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 342-0802, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE HIS WIFE WAS IN A PARKING LOT WITH THE VEHICLE IDLING, THE VEHICLE STALLED WITHOUT WARNING. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE BATTERY AND STARTER FUNCTIONED AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.

WAS DRIVING ON THE FREEWAY AND JUST LOST ENGINE PRESSURE AND THE LIGHT CAME ON AND ENGINE DIED. POPPED THE HOOD AND SAW OIL ALL ON THE PASSENGER SIDE OF THE MOTOR. TOWED IT TO THE DEALER AND THEY SAID IT WAS THE ENGINE AND ITS NOT COVERED. SAW THE RECALL GOD THEM ABOUT IT AND THEY DID NOTHING BUT TELL ME THE COST. *TR

HEADLIGHTS RANDOMLY WILL FLICKER, AFRAID THEY WILL STOP WORKING WHEN DRIVING AT NIGHT. I NOTICE IT WHILE DRIVING. *TR

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. The vehicle was towed to the dealer, where it was diagnosed that the engine was consuming an excessive amount of engine oil. The dealer replaced the catalytic converter; however, the failure recurred. The vehicle was taken to two independent mechanics, who replaced the catalytic converter on two separate occasions. The failure recurred, and the vehicle was then towed to The Kia Store (5327 Preston Hwy, Louisville, KY 40213) where it was diagnosed that the catalytic converter and engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 29,000.

2016 KIA ENGINE DIED WHILE ON CRUISE CONTROL ON THE HIGHWAY AT 70 MPH. PRIOR TO THE STRAIGHT AWAY THE ROUTE WAS A WINDING ROAD WITH WATER ON ONE SIDE AND A MOUNTAIN WALL ON THE OTHER. HAD THIS HAPPENED PRIOR TO THE STRAIGHT AWAY PEOPLE COULD HAVE BEEN KILLED. KIA NEEDS TO BE COMPELLED TO FIX THEIR PRODUCT BEFORE IT HURTS SOME INNOCENT PERSON (S). *TR

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO RIMROCK KIA LOCATED AT 4040 KING AVE W, BILLINGS, MT 59106, (866) 979-1682, WHERE THE CONTACT WAS INFORMED THAT THE ECU SYSTEM SOFTWARE NEEDED TO BE UPDATED. THE SOFTWARE WAS UPDATED HOWEVER, THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAT PECK KIA (10611 BONEY AVE, D'IBERVILLE, MS 39540, (228) 679-5200) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING SHAFT COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 108,000.*BF CONSUMER STATED CAR WAS REPAIRED ONCE IN 2018 BUT MAKES THE NOISE WHICH THE MECHANIC SAYS ARE THE STRUTS.*JB

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO EXCEED 45 MPH. THE VEHICLE WAS PULLED INTO A PARKING LOT AND TOWED TO DAYTONA KIA DEALER, LOCATED AT 510 N NOVA RD, DAYTONA BEACH, FL 32114, WHERE THE TECHNICIAN WAS UNABLE TO RETRIEVE AN ERROR CODE. THE CONTACT PERFORMED A VIN SEARCH AND BECAME AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CALLED THE DEALER BACK AND WAS INFORMED THAT WITHOUT THE ERROR CODE, THAT ONLY THE ECU UPGRADE WOULD BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CODE (P0420) WAS NEEDED IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.

MY CAR IS USING EXCESSIVE OIL. THERE IS NO EVIDENCE OF LEAKING EXTERNALLY (ON THE GROUND) OR IN THE ENGINE COMPARTMENT. I GO THROUGH ABOUT 4 QUARTS PER MONTH / 2500 MILES. THE OIL LIGHT HAS NEVER COME ON, EVEN WHEN I HAVE FORGOTTEN TO CHECK AND THE OIL DIPSTICK IS COMPLETELY DRY. THIS COULD BE A HUGE SAFETY ISSUE IF THE ENGINE LOCKS UP AND THROWS A ROD IN THE MIDDLE OF NOWHERE.

THIS IS AN ELECTRIC KIA SOUL. I DROVE THE CAR INTO THE GARAGE. PUT IT IN PARK AND TURNED THE CAR OFF. I NORMALLY PUT THE PARKING BRAKE ON. I OPENED THE CHARGING DOOR BUT DID NOT PLUG IT IN IMMEDIATELY. I TOOK GROCERIES INTO THE HOUSE AND RETURNED FOR MORE. AS I WALKED BACK INTO THE GARAGE IT LOOKED LIKE THE CAR LURCHED BACKWARD. IT MOVED 2 FEET BACK AND WOULD HAVE HIT THE GARAGE DOOR IF IT WAS CLOSED. MAYBE IT ROLLED AND THEN CAUGHT ITSELF AND LOOKED LIKE IT LURCHED BACKWARD. THE GARAGE IS A NEARLY LEVEL CONCRETE SURFACE. I GOT BACK IN THE CAR. IT WAS IN PARK. I TURNED ON THE CAR TO MOVE IT FORWARD BUT BEFORE I DID, I CHECKED TO SEE IF THE PARKING BRAKE WAS ON. IT WAS NOT. I MAY HAVE FORGOTTEN TO PLACE IT ON WHEN I PULLED INTO THE GARAGE. I COULD NOT RECALL EXACTLY BUT I ALWAYS PUT THE PARKING BRAKE ON EVERY TIME I PARK THE CAR. THIS WAS SCARY BECAUSE IT ROLLED/LURCHED AT LEAST 2 FEET BACKWARD. I DID NOT SEE ANY ERROR/ALERT LIGHTS THAT THERE WAS A PROBLEM. I HAVE OWNED THE CAR ALMOST 2 YEARS AND PURCHASED A CERTIFIED PRE-OWNED CAR FROM AN AUTHORIZED KIA DEALER WITH AN EXTENDED WARRANTY. *TR

KNOCKING SOUND COMING FROM ENGINE WHILE VEHICLE STATIONARY. DIAGNOSIS POINTS TO DAMAGED PISTON ROD. OIL LEVEL CHECKED FOUND LOW DESPITE APPROPRIATE LEVELS WHEN CHECKED 1500 MILES PRIOR. POSSIBLE CAUSE DUE TO OVERHEATING EMISSIONS SIMILAR IF NOT DIRECTLY RELATED TO THAT OF RECALL #SC176.

The contact owns a 2016 Kia Soul. The contact stated that while driving at slow speeds, the engine seized without warning. The contact initially had the vehicle towed to an independent mechanic where it was diagnosed with engine failure. The contact then discovered that his vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was then towed to the dealer where he was informed that the vehicle was out of warranty. The contact contested that the vehicle should be repaired under the recall; the dealer then referred him to the manufacturer. The contact filed a claim with the manufacturer who later also informed him that the vehicle would not be covered under warranty. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 102,000.

I WAS DRIVING VEHICHLE WHEN I STARTED TO LOSE POWER AND ALL THE DASH LIGHTS CAME ON. I PULLED OVER AND THE CAR STALLED. I TRIED TO RESTART IT AND IT SUDDENLY STARTED SMOKING. I HAD THE CAR TOWED TO INDEPENDENT MECHANIC WHO DIAGOSED THE CAR AND SAID THAT THE ENGINE HAD SEIZED UP AND THAT I WOULD NEED A NEW ENGINE.

THE VEHICLE HAS 59,000 MILES AND IS CONSUMING OIL AT A HIGH RATE. A FAULT LIGHT CAME ON PUTTING THE CAR IN LIMP MODE WHERE IT REFUSES TO ACCELERATE. THE DEALERSHIP HAS HAD THE VEHICLE WITH NO RESOLUTION FOR NEARLY A MONTH. THERE ARE REPORTS OF FIRES AND OTHER FATALITIES WITH THIS MODEL AND THE RECALL NEEDS TO BE EXPANDED IN ORDER TO FORCE KIA MOTORS TO BUY-BACK THESE CARS.

UPON PARKING MY CAR I NOTICED THE ENGINE WAS ON FIRE. SMOKE AND FLAMES WERE COMING FROM UP UNDER THE HOOD. THE CAR WAS DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AND THE FIRE WAS DEEMED ELECTRICAL IN NATURE.

DRIVING TO WORK FROM LUNCH MY CAR STALLED AND THEN COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE ENGINE LIGHT STARTED FLASHING AND THEN MY CAR STARTED TO MOVE AGAIN BUT IT WAS SLUGGISH AND SLOW. IT WONT GO PAST 45 MILES BEFORE SLOWING ALL THE WAY DOWN. I HAD GOT MY CAR RECALLED THREE DAYS BEFORE, THEY SAID NOTHING WAS WRONG WITH THE ENGINE/TRANSMISSION AT THE TIME OF THE RECALL. NOW THREE DAY LATER MY CARS STUCK IN LIMP MODE SHOWING A P0326 CODE.

PURCHASED CAR WITH DEALER PROMISE TO FIX BOTH DOORS. FIXED ONE AND IGNORED MY MANY REQUESTS TO FIX IT. DOOR DOESN'T CLOSE, MANAGER SAID IT WAS FROM SEATBELT. IT ACTUALLY HAD BEEN BROKEN INTO BEFORE PURCHASE WHICH HE DENIED. KEPT CHANGING STORY. LED ME TO A MENTAL BREAKDOWN. STILL LIES AND REFUSES TO HELP. BELITTLES, DEHUMANIZES AN INSULTS ME. THREATENS ME WITH EVEN WORSE TREATMENT. ACCUSED ME OF HAVING PERSONAL VENDETTA AND SUDDENLY MY HOUSE IS IN FORECLOSURE HE HAS INFLUENCED TOWN HALL. CHAD BOUCHARD TOLD ME HE KNOWS A GIRL WHO WORKS THERE AFTER I FILED POLICE REPORT. HE WANTED MORE INFO, ILLEGALLY. FOR OVER A YEAR I'VE BEGGED FOR HELP. I HAVE PHOTOS FROM SITE WITH 1 PHOTO FROM AN ALMOST IDENTICAL CAR WITHOUT THE DRIVER'S SIDE BASHED IN BUT THE DAMAGE SHOWING THAT THE OTHER DOOR DOESN'T CLOSE. THEY REFUSE TO LET ME SPEAK TO ANYONE OTHER THAN THE OWNERS SON WHO CLAIMS TO HAVE PICTURES OF CAR BEFORE DAMAGE. HE HAS NOT DONE SO BECAUSE THEY DON'T EXIST. ODDLY, AFTER THIS TRANSACTION THE SALESMAN NO LONGER WORKS THERE. DON'T KNOW WHERE IT HAPPENED THEY PASSED THE INSPECTION AT THE DEALERSHIP. SHADY! I TURNED DOWN THE INSURANCE MONEY ONCE CHAD ACCIDENTALLY ADMITTED TO DAMAGE. RAIN AND ICE GET IN. I CAN HEAR WIND, WHISTLING AND IT RATTLES. I BELIEVE THEY BANDAIDED IT BECAUSE DOOR DID CLOSE DURING TEST DRIVE, I BELIEVE. SALESMAN ONLY LET ME DRIVE IT LESS THAN A MILE. I DON'T FEEL SAFE IN THIS CAR THAT I PAID OVER $11,500 FOR. I CAN'T SELL IT, TRADED IN, ETC. NOT SURE IF IT WILL PASS INSPECTION.

SOLD DAMAGED CAR BY RON BOUCHARD KIA. DOOR DOESN'T CLOSE AND IT RAINS AND SNOWS INSIDE. SAID I LOCKED MY KEYS IN CAR, I DIDN'T. THEY FIXED THE BASHED IN DRIVER'S DOOR BUT WON'T FIX OTHER DOOR. CONVINCED ME IT WAS SEATBELT DAMAGE. AT DEALERSHIP THE NICK'S AND DENTS WERE VISIBLE BUT I DIDN'T NOTICE THE GAP, SALESMAN STOOD IN FRONT OF IT. I'M AFRAID TO DRIVE THIS CAR. LESS THAN 5K IN OVER A YEAR. I CAN'T FIND ANY RECORDS OF DAMAGE. I SAW THAT IT WAS PURCHASED AT AN INSURANCE AND SALVAGE AUCTION.

ENGINE LOSES OIL WITHOUT A LEAK OR ANY EXTERNAL INDICATION (SMOKE, SMELL, DRIVER CONTROLS). IT REQUIRES 1-2 QUARTS ADDED BETWEEN SCHEDULED OIL CHANGES. THIS IS A SAFETY HAZARD AS IT CAN SEIZE ABRUPTLY WITHOUT NOTIFICATION. IT IS A CLEAR DESIGN FLAW.

FRONT IMPACTED ANOTHER VEHICLE AT 35-40 MPH AND AIR BAGS DID NOT DEPLOY. THIS HAPPENED 3/7/2020 AT 3:45 IN PORT CHAROLETTE FL. THIS OCCURRED ON ROUTE 776 AND TOLEDO BLADE

WAS DRIVING CAR AND IT LOST POWER WHILE ON HIGHWAY. CAUSING CARS TO SWERVE TO AVOID HITTING ME. AFTER GOING TO SHOP FOUND OUT IT WAS THE CATALYTIC CONVERTER. CAR WAS ALSO BURNING OIL AND MISFIRING. HAD THE 3 AND 4 COIL RELPACED ,SPARK PLUGS , BUT STILL NOT ABLE TO FIGURE OUT WHAT US CAUSING OIL TO BURN. CAR HAD REGULAR OIL CHANGES. KIA BASICALLY SAID THAT AFTER I FIX THE COILS CAR WOULD BE FINE . WELL IT'S NOT STILL DOING THE SAME THING. I WAS INFORMED THAT IT JUST NEEDS A NEW ENGINE. KIA HAS REFUSED TO HONOR WARRANTY.

MY CAR EXPERIENCED A COMPLETE LOSS OF POWER. MAKING IT IMPOSSIBLE TO TRAVEL OVER 50 MPH. NO CHECK ENGINE LIGHT OR CODE THROWN. BROUGHT TO KIA DEALERSHIP AND AFTER 3 WEEKS DISCOVERED THE CATALYTIC CONVERTER WAS CLOGGED AND MELTED. REPLACED 90 DAYS AGO. SECOND IS NOW DESTROYED AND MELTED. WANTS TO INSTALL THE THIRD. SAYS MOTOR IS FINE, NOT RUNNING RICH OR LEAN. NOTHING THEY CAN DO FOR ME AND THEY JUST HAVE TO KEEP UP WITH THIS $3,000 REPAIR EVERY 3 MONTHS AS IT FAILS. VEHICLE IS COMPLETELY UNSAFE TO DRIVE. CONVERTER BEING CLOGGED CAUSES IT TO SHUT DOWN ON THE HIGHWAY. KIA SAYS NOTHING THEY CAN DO, JUST NEED TO KEEP REPLACING THE CONVERTER EVERY FEW MONTHS. A CONVERTER RATED TO LAST 10+ YEARS. HIGHLY UNUSUAL. SPOKE TO OTHER MECHANICS AND THEY BELIEVED THERE WAS A RECALL ON MY CONVERTER FOR THIS REASON BUT MY BIN SHOWS NO RECALL. PLEASE HELP.

Catalytic converter failed after only ba few years, other VINS of the same year were recalled for this already

WHEN MY CAR SITS FOR HOURS AND YOU CRANK IT AND DRIVE IT AND COME TO YOUR FIRST COMPLETE STOP WHILE STILL IN DRIVE MY CAR WILL SURGE LIKE ITS GOING TO TAKE OFF. I HAVE TAKEN IT TO KIA 5 TIMES AND THEY NEVER FIND ANYTHING WRONG WITH IT. I TOOK IT TO HAVE ANOTHER SHOP LOOK AT IT AND SAID MY CONVERTER WAS STOPPED UP AND HAD TO TAKE IT BACK TO KIA FOR WARRANTY WORK. GOT TO KIA AND THEY FOUND NOTHING WRONG AGAIN BUT MY CAR IS STILL DOING THIS! IT EVEN HAS SMOKE COME OUT OF THE TAIL PIPE WHEN PASSING SOMEONE EVERY NOW AND THEN! ANOTHER PROBLEM I AM HAVING IS WITH MY SUNROOF, IT WILL OPEN BUT NOT CLOSE ALL THE WAY AND THEY ARE REFUSING TO REPLACE ANYTHING ON IT TIL THE MOTOR GOES ALL THEY WAY OUT BUT I AM HAVING TO MANUALLY CLOSE IT SO I AM BASICALLY PAYING MORE FOR A CAR THAT I CAN NOT USE THE FEATURES ON!

OIL LIGHT FLICKERS WHILE STOPPED. WHEN ACCELERATING, CAR KNOCKS, RATTLES, AND LOSES POWER. TOOK TO MECHANIC TO CHECK OIL. MECHANIC SAID THERE WAS LESS THAN QUART OF OIL LEFT IN MY CAR AND IT WAS NOT TIME FOR OIL CHANGE. CHECKED TAIL PIPE, WHICH WAS BLACK LIKE OIL HAD BEEN BURNT. RESEARCHED ONLINE AND THERE ARE RECALLS FOR 1.6 ENGINES BUT MINE IS 2.0 ENGINE AND IS DOING THE EXACT SAME THING AS 1.6 ENGINES THAT HAVE BEEN RECALLED. BURNING OIL THROUGH THE EXHAUST DUE TO A LOOSE CAM ROD ON EXHAUST PISTON LIKE THE OTHER RECALLED VEHICLES. KIA NEEDS TO ISSUE A RECALL FOR THE 2.0 ENGINES AS WELL. THERE ARE SEVERAL OTHER COMPLAINTS I HAVE SEEN FOR 2.0 ENGINES IN KIA'S; THEREFORE, A RECALL SEEMS TO BE SUBSTANTIATED. WITH THIS CAR POSSIBLY STALLING AND LOCKING UP IN REGULAR TRAFFIC OR THE INTERSTATE, I AM IN DANGER OF A POSSIBLE WRECK OR CAUSING OTHERS TO WRECK, INJURING ME OR SOMEONE ELSE NEEDLESSLY.

The contact owns a 2016 Kia Soul. The contact stated that it took approximately 20-25 minutes to refuel the vehicle because the nozzle would frequently stop pumping gas. Additionally, the contact stated while driving approximately 45-50 MPH, the vehicle started to hesitate. The check engine warning light illuminated. The vehicle was taken to the local Pep Boys who diagnosed that the catalytic converter had failed and informed the contact that her VIN was included in a recall that was associated to the failure. The vehicle was taken to the dealer and the catalytic converter was replaced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that after the vehicle was repaired, she was able to pump gasoline into the vehicle with no issues. The contact stated that eight months after the repair, the check engine warning light illuminated while driving. The vehicle was taken to the Pep Boys who informed the contact that the failure was associated with the catalytic converter. The vehicle was taken back to the dealer who diagnosed that the catalytic converter needed to be repaired and an appointment was scheduled. The contact stated that upon returning to the dealer for the vehicle repair, the dealer informed the contact that the catalytic converter would not be repaired; however, the Catalytic Overheating Protection Engine Control Unit logic software would be updated. The contact stated that the vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer who informed the contact that the catalytic converter needed to be repaired and she would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not reach a representative at the dealer. A case was opened. The failure mileage was approximately 156,000.

CHECK ENGINE LIGHT CAME ON WHILE DRIVING TOOK IT TO KALIDY KIA CHECKED CODES DID AN UP GRADE OF CATAYLIC SOFTWARE UPGRADE FOUND FAULTY CATAYLIC CONVERTER THE DEALERSHIP KEPT MY CAR NO I HAVE NO TRANSPORTATION

VEHICLE LOST POWER WHILE DRIVING ENGINE LIGHT CAME ON STEERING WHEEL GOT HOT

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil while driving. The contact also stated that the vehicle would stall upon depression of the accelerator pedal with an abnormal, banging sound coming from the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with a defective catalytic converter. The contact was then informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

MOTOR BLEW UP AT 73,000 MILES KIA WOULDN'T UP HOLD WARRANTY SO I BOUGHT A SHORT BLOCK FROM KIA MOTORS HAD IT REPLACED AND IN LESS THAN 5 MIN OIL LIGHT CAME ON AND NEW SHORT BLOCK HAD ALREADY SPUN A BEARING KIA WOULDN'T UP HOLD WARRANTY ON NEW SHORT BLOCK EITHER SO I HAD TO JUNK A CAR I STILL OWED OVER 12,000.00 ON

I HAVE A 2016. KIA. SOUL WITH CONSTANT PROBLEMS I NOW HAVE A CATALOG CONVERTER PROBLEMS AND WANT TO KNOW IF ITS ON RECALL BECAUSE. I HAVE HAD THIS VEHICLE LESS THAN 3 YEARS AND CONSTANT SERVICE CHECKS. MY SERVICE ENGINE LIGHT IS ON AND WHEN. I TOOK IT TO SERVICE THEY RAN A CHECK AND. I WAS TOLD IT WAS A CATALOG CONVERTER AND ITS EXPENSIVE HI KNOW PEOPLE WITH. KISS FROM 2015 AND UP AND NEVER HAD ANY TROUBLE 91ST ALL 18TH THEIR CARBS. IS THE. KIA I AM DRIVING A FLOODED OUT AUTO FROM A DIFFERENT CITY. I AM ON A FIXED INCOME AND CAN'T CONTINUE TO AFFORD TO PAY FOR SERVICE ESPECIALLY ON A SORT OF NEW AUTO.

I WILL START THIS REPORT WITH SAYING HOW UTTERLY APPALLED I AM WITH THE "SERVICE" THAT KIA HAS PROVIED REGARDING THIS SAFETY ISSUE. I WAS DRIVING MY 2.0 LITER 2016 KIA SOUL AT 70MPH ON A HIGHWAY WITH MY CHILD IN THE BACKSEAT WHEN MY ENGINE SEIZED AND STARTED KNOCKING. IT SLOWED DOWN TO 40MPH WITHIN SECONDS AND IT IS ONLY BY THE GRACE OF GOD THAT I WAS ABLE TO PULL THE CAR OVER AND TURN ONTO A COUNTRY BACKROAD BEFORE IT JUST SHUT OFF COMPLETELY. WE IMMEDIATELY HAD IT TOWED TO A BODYSHOP OPTIMISTIC THAT IT WAS JUST A MINOR ISSUE. TURNS OUT WE COULDNT HAVE BEEN MORE WRONG. LOW AND BEHOLD THE ENGINE HAD A PISTON ROD THAT FELL OUT OF PLACE CAUSING THE KNOCKING AND THE ENGINE TO START LEAKING OIL AT AN ACCELERATED RATED THROUGH THE CATALYTIC CONVERTER. THE BODYSHOP WAS NICE ENOUGH TO CHECK FOR RECALLS FOR US AND FOUND ONE THAT FITS OUR ISSUES EXACTLY. BUT WHAT DO YOU KNOW ITS ONLY FOR THE 1.6 LITER ENGINE AND OURS WONT BE COVERED BECAUSE ITS A 2.0...EVEN THOUGH ITS THE SAME PROBLEM. SO WE THEN GO ON TO FILING A CLAIM WITH KIA CUSTOMER SERVICE AND PAID TO HAVE TO CAR TOWED TO A KIA DEALERSHIP SO THEY COULD DIAGNOSE WHAT WE ALREADY KNEW. AGAIN HOPEFUL THAT THEY WOULD SEE THE ISSUE AND OFFER TO PAY FOR IT UNDER GOODWILL SINCE IT IS SO COMMON A PROBLEM THROUGHOUT MOST ALL OF THEIR CARS. I WAS BESIDE MYSELF WHEN THEY CAME BACK AND SAID THAT IT WASNT THE SAME PROBLEM AT ALL, EVEN THOUGH THIS MIRRORS THE RECALL ISSUES TO A T. WELL WE ESCALATED THE CLAIM THROUGH CONSUMER AFFAIRS THEY CAME BACK AND STILL DENIED THAT THIS WAS AN ISSUE WITH THEIR CAR. WE ARE NOW HAVING TO LOOK AT TAKING LEGAL ACTIONS TO GET THIS TAKEN CARE OF BECAUSE US BEING A YOUNG COUPLE WITH CHILDREN WE DO NOT HAVE THE $8,000-$12,000 IT WILL TAKE TO REPLACE AN ENGINE THAT SHOULD HAVE NEVER BLOWN. WE KEPT UP WITH OIL, IT WAS UNDER 80,000 MILES, AND HAD NOT HAD ANY ISSUES PRIOR TO THIS INCIDENT. PLEASE RECALL THIS.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE DECELERATED TO 20 MPH INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED NUMEROUS TIMES FOR THE VEHICLE TO RESPOND. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS LATER TAKEN TO STEVE SCHMITT KIA LOCATED AT 11655 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

I WAS DRIVING AND EVERYTHING SEEMED FINE. I PARKED AND TURNED OFF THE VEHICLE TO PICK UP MY KID FROM DAYCARE AND AS I WAS DRIVING BACK HOME THE VEHICLE STARTED TO STALL AND RUN HIGH RPMS. I WAS GOING ABOUT 20MPH BUT WAS AT 4,000 RPMS. I WAS ABLE TO MAKE IT HOME AND PARKED THE CAR AND CALLED THE DEALERSHIP TO HAVE IT LOOKED AT. AFTER CHECKING THE CAR THEY FOUND IT HAD A BAD CATALYTIC CONVERTER AND FAULTY BATTERY. THE CONVERTER WAS COVERED ON WARRANTY THANKFULLY BUT ENDED UP PAYING $600 FOR A BATTERY AND LABOR. VEHICLE WAS PURCHASED FROM THE DEALERSHIP WITH ONE PREVIOUS OWNER AND APPROXIMATELY 40K MILES ON IT. *TR

FOUR CAR COLLISION, KIA SOUL 2016 WAS THE FIRST CAR. SLOWING DOWN FOR A RED LIGHT ON A CITY STREET, BREAKS DID NOT WORK. THERE WERE NO SKID MARKS ON ROAD. NO ONE WAS CITED DURING THE ACCIDENT, OFFICERS ON SITE HAD BELIEF THERE WERE OTHER COMPLICATIONS RATHER THAN DRIVER NEGLIGENCE.

I HAVE A KIA SOUL EV BECAUSE THIS IS THE BATTERY THAT DECREASES THE NUMBER OF KILOMETERS PER DAY BY DAY I THINK THE BATTERY HAS A PROBLEM

85K MILES 2016 KIA SOUL. TURNING FROM A STOP INTO SLOW ONCOMING SIDE STREET TRAFFIC, LOSS OF ACCELERATION POWER. RPMS TO 4, SLIGHT REV, BUT NO POWER. COULD NOT GO OVER 20 OR SO MPH. SLIGHT LOW RATTLE WHEN PULLED OVER (WITHIN 2 BLOCKS OF ISSUE). OIL LIGHT FLICKER. RAN 'FIX'D' DIAGNOSTIC. NOTHING. DRIVE SLOWLY 4 OR SO MORE MILES TO DESTINATION. OIL LIGHT FLICKERED UPON ARRIVAL. RAN DIAGNOSTIC AGAIN AFTER PARKING. CAMSHAFT POSITION TIMING SENSOR PULLS UP. CHECKED OIL. LOW. FILLED OIL. NEXT MORNING DRIVE 1 MORE MILE TO AAA APPROVED SHOP. THEY DO NOT MENTION CAMSHAFT SENSOR. THEY SAY OIL PRESSURE LOW EVEN WITH OIL, ENGINE ABOUT TO SEIZE UP. KNOCKING SOUND LOUD AFTER THEIR ASSESSMENT AND HOWEVER LONG THEY DROVE IT. I LOOKED ONLINE AND SAW SEVERAL MENTIONS OF KIA SOULS WITH LESS MILEAGE AND SAME PROBLEM - LOSS POWER. ENGINE QUITTING. NO CHECK ENGINE LIGHT EVER CAME ON. OIL LIGHT ONLY FLICKERED WHEN PARKING, AND CAR WAS TOPPED WITH OIL WITHIN 4 OR SO MILES OF THIS. NO OIL LEAKS EVIDENT. CAR WAS UP TO DATE ON MAINTENANCE AND OIL CHANGES AT RECOMMENDED SCHEDULE.

WHILE DRIVING MY 2016 KIA SOUL GOING APPROX 60MPH MY CAR SORT JERKED LIKE IT WAS GONNA STALL BUT DIDN'T STALL INSTEAD FLASHED THE OIL LIGHT SYMBOL SEVERAL TIMES AND THEN THE CHECK ENGINE LIGHT CAME ON. I PULLED OVER JUST IN TIME FOR THE CAR TO STALL ON THE SIDE OF THE HWY AND THE CAR WAS MAKING A RATTLE SOUND UNDER THE ENGINE WHEN CRANKED SO I LEFT IT OFF. THE NEXT DAY I TOWED IT TO A KIA DEALERSHIP AND WAS ADVISED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A ROD COMING LOOSE IN THE ENGINE WHICH WOULD COST UPWARDS OF $6500-$7000. WHICH IS HALF OF WHAT I OWE THE BANK ON THE CAR UPON DOING SOME ONLINE RESEARCH I SEE THAT WELL OVER 616,000 OTHER CARS LIKE MINES HAVE REPORTED THE SAME ISSUE AND KIA HAS RECALLED THE 1.6 LITER ENGINE BUT NOT THE 2.0 LITER ENGINE IN MY CAR. WITH ALL THEIR CARS HAVING THE SAME EXACT ISSUE KIA NEEDS TO RECALL ALL OF THESE FAULTY ENGINES AND FIX THEM FREE OF CHARGE. FURTHER RESEARCH STATED THAT THE MANUFACTURER OF THESE ENGINES HAS HAD RECALLS OF THEIR ENGINES IN KIA'S AND HYUNDAI'S SINCE 2012 AND THERE ARE SEVERAL CLASS ACTION LAWSUITS FROM ANGRY CUSTOMERS. PLEASE ISSUE A RECALL.

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED DURING INCLEMENT WEATHER, THE VEHICLE BECAME FLOODED WITH WATER. THE CONTACT STATED THAT THERE WAS WATER DAMAGE TO THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THAT MOISTURE WAS EVIDENT ON THE INSIDE WINDSHIELD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO HOLLYWOOD KIA LOCATED AT 6011 PEMBROKE RD, HOLLYWOOD, FL 33023, (954) 967-5665, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE CARPET, UNDERLAYMENT, AND UPHOLSTERY SHOWED SIGNS OF MOLD. THE CONTACT WAS ALSO INFORMED THAT WATER ENTERED THE CABIN OF THE VEHICLE DUE TO FAILURE OF THE DOOR SEAL GASKET. THE VEHICLE WAS NOT REPAIRED. AN INSURANCE CLAIM WAS FILED UNDER CLAIM NUMBER: 334243420. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE, CASE NUMBER: 13504218. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 6,000.

WHILE DRIVING THE CAR IN A SHOPPING MALL PARKING LOT THE VEHICLE STOPPED RUNNING. THE ENTIRE ELECTRICAL SYSTEM OF THE VEHICLE SHUT DOWN. NO ELECTRIC POWER IN THE VEHICLE WOULD WORK. THE ENTIRE ELECTRICAL AND COMPUTER SYSTEM IN THE VEHICLE SHUT DOWN. I WAS UNABLE TO RESTART THE CAR. THE LIGHTS, RADIO AND POWER WINDOWS DID NOT WORK. VEHICLE WAS TOWED TO KIA COUNTRY (SAVANNAH, GA) ON 12/23/2019. CONSUMER WAS INFORMED THAT THEY WOULD BE RESPONSIBLE FOR THE REPAIR. CONSUMER CONTACTED MANUFACTURER TO SEE IF VEHICLE WAS COVERED UNDER NHTSA #19V120, RECALL #SC176. CONSUMER IS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. *DL

THE CAR WAS BEING DRIVEN ON A CITY STREET. THE CAR BEGAN TO MAKE KNOCKING NOISE COMING FROM THE ENGINE. AS I ACCELERATED, THE KNOCKING NOISE WOULD INCREASE. THE NOISE WOULD CONTINUE EVEN IF THE CAR WAS DOING A TURN. ALSO BEING STATIONARY, THE VEHICLE WOULD BE WITH THAT KNOCKING NOISE.

IN MOTION GOING ABOUT 50 MILES PER HOUR WHEN VEHICLE MADE A KIND OF CRACKLING NOISE AND FELT A SLIGHT SPUTTERING LIKE IT WAS GOING TO STALL. PULLED OVER IMMEDIATELY TO CHECK ENGINE. AFTER CHECKING FLUIDS WHILE VEHICLE WAS OFF STARTED VEHICLE AGAIN. IMMEDIATELY HEARD EVEN LOUDER CRACKLING AND CLANKING NOISES. TURNED IT OFF AGAIN. TRIED AGAIN TO CRANK AND SWITCHED INTO DIFFERENT GEAR TO SEE IF NOISE CHANGED AND IT GOT QUIETER WHEN CHANGING HEARD BUT THEN WHEN RIGHT BACK TO LOUD NOISES. AFTER LETTING IT SIT THAT AFTERNOON HAD TO DRIVE IT HOME A SHORT DISTANCE BUT DID SO VERY CAREFULLY TRYING NOT TO STRAIN THE ENGINE. THEN HAD IT TOWED THE NEXT DAY TO LOCAL DEALERSHIP. ENGINE ISSUE, BROKEN CONNECTING ROD CLANKING AROUND IN ENGINE DAMAGED THE ENGINE BLOCK. AFTER RESEARCHING I FOUND THERE WAS A RECALL FOR THIS ISSUE BUT THAT MY KIA SOUL PLUS WITH THE 2.0L ENGINE WAS NOT INCLUDED. I SCOURED THE WEB LOOKING FOR OTHER PLUS OR EXCLAIM SOUL OWNERS WITH SIMILAR ISSUES AND THERE WAS NO SHORTAGE. I THINK THE 2.0 L ENGINE NEEDS TO BE INCLUDED WITH THIS RECALL ISSUE. THANK YOU FOR YOUR TIME.

DRIVING TO WORK ON FREEWAY GOING ABOUT 15-20MPH WHEN ALL OF A SUDDEN I WAS BLIND-SIDED BY A CHEVY SILVERADO TRUCK GOING 50-60MPH. THE INITIAL IMPACT WAS MY REAR PASSENGER SIDE DOOR. ABSOLUTELY NO AIRBAG WENT OFF ON THAT SIDE. THE IMPACT KNOCKED ME ACROSS TWO LANES OF THE FREEWAYS ONCOMING TRAFFIC WHERE I WAS HIT AGAIN ON DRIVER'S SIDE. THE STEERING WHEEL BAG WENT OFF AFTER THE 2ND IMPACT. THE DRIVER'S SIDE CURTAIN AIRBAGS DID NOT GO OFF. IS THIS THE CAR YOU HAVE A 5-STAR CRASH RATINGS? MY CAR WAS TOTALED. I INCURRED A SEVERE CONCUSSION AND MULTIPLE FRACTURES THAT REQUIRES SURGERY.

CAR ENGINE LIGHT CAME ON. DIAGNOSTIC WAS RUN BY PRIVATE MECHANIC. THE CODE THAT POPPED INDICATED THAT IT COULD BE A CATALYTIC CONVERTER PROBLEM.MECHANIC DROPPED A CAMERA ON AND THE CATALYTIC CONVERTER HAS MELTED DUE TO WHAT HE ASSUMES IS EXCESSIVE HEAT. MECHANIC INDICATES THAT THIS DOES NOT MAKE SENSE GIVEN THE LOW MILEAGE OF THE VEHICLE.

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL KNOCKING NOISE WITHOUT WARNING. THE VEHICLE LOST POWER AND THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD WHERE SMOKE WAS NOTICED COMING FROM THE HOOD. THERE WERE NO FLAMES; HOWEVER, THE FIRE DEPARTMENT WAS CONTACTED ANYWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT TO TAKE THE VEHICLE TO UNIVERSITY KIA OF DURHAM (5105 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 572-1700). THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.

The engine light is starting to appear more frequently this started about two years ago and every few months would appear and the oil would be a little low and more recently after oil changes... I had brought the car in late last year to check on the recall of the engine & mentioned concern... I was told everything was fine and this problem started occurring while before I reached 100,000 miles... I've been waiting over two weeks for an appointment and have one scheduled for July 14 which I made over two weeks ago when the problem occurred once again and I had my mother in the car 90 year old... I've been told by the Kia dealership that everything was good however it appears that this is put me in a situation that could be extremely dangerous if all the oil burns off or there are other issues similar to the below ...Optima Hybrid, 2012 Sportage, 2012–2013 Sorento, and 2012–2013 Forte and Forte Koup with the 2.4-liter Theta II engine; and the 2014–2015 Forte, Forte Koup, and Soul with the 2.0-liter Nu engine. Kia will notify owners starting on January 27, 2021. Dealers will inspect the engine compartments of affected vehicles, make repairs, and potentially replace engines. Kia also intends to carry out a software update to add a Knock Sensor Detection System as soon as possible, and the NHTSA report states that Kia will provide 15-year/150,000-mile warranty coverage for engine repairs needed "due to connecting-rod bearing damage." Kia will also reimburse owners for any repair expenses already incurred related to the problem, NHTSA's report says...Just to recap we can't get an appointment till the 14th they're trying to squeeze me in earlier I'll know next Tuesday however I have just paid off my Kia after five years and was hoping to enjoy many more years... I'm very disappointed that the safety of the car and the drivers and the owners are not of the upmost importance Something should be done immediately for their loyal customers... Call [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE TRAVELING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE ENGINE SEIZED. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD, BUT MANAGED TO EVENTUALLY DRIVE HOME. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH ENGINE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 138,000.

I WAS GETTING DINNER,AND I ADMIT THAT I PULLED OUT RATHER SWIFTLY AND PUNCHED THE GAS,CAUSE PEOPLE IN MY AREA ARE VERY AGGRESSIVE,HOWEVER HAVING THE ENGINE STALL,SHOULD NOT HAVE HAPPENED,OR SHOULD I SAY MY ENGINE TOOK A TURN FOR THE WORST AND STOPPED WORKING FOR GOOD.SO HERE I WAS STALLED IN THE MIDDLE OF A BUSY HWY AND PEOPLE WERE HONKING AND GOING AROUND ME.THIS WAS NOT A SPOT WHERE I COULD JUST PULL OVER.SO I PUSHED THE CAR TO THE NEXT PERKING LOT.I ALMOST GOT HIT INITIALLY AND ALMOST BROKE BOTH MY ANKLES TRYING TO PUSH THIS OVER SIZED TOY VEHICLE.TOWED IT TO THE SHOP AND I GOT A $6000 BILL FOR A CLUNKED ENGINE.NOW,PRIOR TO ALL THIS I DIDN'T DO MANY OIL CHANGES,HOWEVER,HOW COULD I WHEN THE OIL KEPT BURNING UP.THIS ALWAYS PUZZLED ME AS TO WHY I KEPT HAVING TO PUT OIL IN IT,WITH NO VISIBLE OIL LEAKS.I THINK THAT THIS ENGINE ALSO HAD A PROBLEM SIMILAR TO THE 192VWHATEVER ENGINE.I THINK I HAD 130,000 MILES ON THIS VEHICLE,BUT I HAD NO OTHER PROBLEMS WITH IT.IT MAY HAVE HAD A LOT OF WHERE AND TEAR ON IT,BUT IT SHOULD NEVER HAVE DONE THIS MUCH DAMAGE.I THINK THE,"NHTSA" SHOULD DO SOME INVESTIGATING ON THIS AND I WILL GET TO THE BOTTOM OF THIS FOR EVERYONE THAT HAD THIS PROBLEM.