2024 Kia Telluride Complaint Log

I went into the dealership to have the air condition system looked at because on 2/27/2024, the weather was warm enough to have the ac on while driving home. The ac was not working as far as cooling, it was just blowing hot air. No indication of any issue with the coolant system at all. I call and make an appointment to the dealership to have this looked at on 3/02/2024 and they said that the condenser was damaged. They said that they thought it might be from debris from the road, I said at that point I believe it to be a defect on design. They gave a song and dance in regards to my logic but then did say that KIA is aware of the issue but it doesn't happen to much. I have also checked to see if this was and is a design problem, seeing that this particular issue has been going on for several years it should be corrected. This item and the rest of the front of the vehicle go through a lot of stuff over it's time on the road or off-road. Which brings up the other issue that this is an off-road SUV made to not be on regular road conditions whatever they are. This SUV has never been off-road and I have not done anything to the vehicle to cause this issue. It is a design defect and needs to be corrected.

My windshield just split across the driver side in my brand new 2024. I just made the first payment last week. My 2021 did the same thing and had 11 different places it cracked. It's as if anything touches them they split!

The contact's father owns a 2024 Kia Telluride. The contact stated that after parking the vehicle while away from home, the entire instrument panel had gone blank upon the start of the engine without warning. Due to the failure, the contact could not view the gear position, speedometer, odometer, and several other safety-related features. The dealer was notified of the failure and an appointment was scheduled. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,600.

When in snow mode the Vehicle basically shuts all power down when going up an incline from a complete stop. You can’t accelerate at all the gas pedal just goes flat and feels like you’ve lost control of the vehicle completely. This is the third time this has happened. This time The vehicle behind me was inches away from slamming into the back of me. This is a huge safety issue.

Windshield cracked 12 days after purchase

After owning this brand new car for less than 2 months, I've had 2 rocks hit my windshield and resulting in cracks. Those rocks were not big and I wouldn't have expected those to result in actual windshield cracks. After looking this up, it seems that this is a common issues with Kia Telluride and that the quality of the windshields is not great.

Vehicle has 6k miles. Upon starting for the evening commute, dashboard is blank screen - will not give speedometer, odometer readings or fuel levels. Other lights on gearshifter not working. GPS not reading correctly. Blind spot detection not functioning. Can get the screen to display the brightness indicator, but that refuses to leave the display, even when car turned off - assumedly a drain on the battery. This left us unable to identify our speed or how much fuel we had. The dealership indicated that this problem was seen in 2022 Tellurides and was typically fixed by a reset + system update. The dealership did fix the problem, but not sure of what the root cause is.

Incident 1: Seatbelt was fastened as I returned from picking a child up from school. As we turned into our driveway my seatbelt unlatched unexpectedly. In addition, none of the warnings sounded that typically notify you when someone has taken off their seatbelt prematurely. Incident 2: I was pulling onto a main road from a side road when my seatbelt unlatched. None of the safety warning sounds came on. In both situations there was nothing near my seatbelt that could have accidentally depressed the button (and if there had been there should have been a seatbelt warning). Both incidents occurred close to or as I was making a right turn at slow speed.

The contact owns a 2024 Kia Telluride. The contact stated that while driving 45 MPH, a small rock struck the front windshield, creating a bullet-sized hole in the windshield. Additionally, while driving on the Interstate on two separate occasions, rocks struck the front windshield and caused chips in the windshield. The vehicle was taken to a glass center, where the windshield was replaced. The technician informed the contact that the glass was thin. The contact called the local dealer and was informed that the windshield was thin and there was no recall for the failure. The dealer informed the contact that the glass needed to be replaced and recalibrated. The contact called two other dealers in Texas and retrieved similar information. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 42.

I purchased this vehicle brand new and has the panoramic screen. It blacks out and when that happens I am not able to use any of my safety features. I have taken it back to Kia service 3 times and it still happens. I don't know what to do. I have heard some other owners have the same problems. I have a video. It started the first week I bought it on 7/24/2023.

Windshield crack appeared spontaneously while driving at 20mph in parking lot. No known impact with rock or other projectile, I had been driving the car for 3 hours at that point. Crack is approximately 10 inches long, from passenger side lower edge toward center of windshield.

The contact owns a 2024 Kia Telluride. The contact stated while driving approximately 40 MPH in snow mode, the vehicle failed to accelerate as needed. The vehicle was started but was unable to drive as needed for approximately 30 minutes. The contact stated that after turning off and restarting the vehicle, the vehicle returned to normal operation. The contact pulled over to the side of the road and had the vehicle towed. The vehicle was taken to the dealer however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,748.

The panoramic instrument cluster would not display any information. Since the entire instrument cluster is electronic, no information on vehicle speed, rpms, gas, battery, etc. could be shown. Vehicle would still start fine and drive fine, but vital driving information could not be displayed

The contact owns a 2024 Kia Telluride. The contact stated that while driving at 5 MPH, the contact enabled the snow traction feature. The contact depressed the accelerator pedal and the vehicle lost motive power. The contact stated that the failure had occurred twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,201.

VEHICLE has 650 miles now. It was leased from Kia. I noticed the brakes fading when at a long stop light or stop sign. Vehicle would start to roll/creep forward and brake pedal would drop slightly. The longer the stop light the more this would happen. When this happened as I was parking I left the vehicle and called the Kia help number and had the vehicle transported to Kia dealership. This was 10JAN2024. The dealership notified me that the could find no problem. I picked the vehicle up and drove home. The same problem occurred and I had the vehicle transported to the dealership. They replaced the brake master cylinder and ABS module. They notified me it was repaired. When I check the brakes the pedal still slowly went down. I refused to take the vehicle and left it at the dealership. The vehicle had been at the dealership for over 30 days before they notified me it was repaired.

A rock hit the windshield for 1000 miles and completely shattered the front windshield. The rock was the size of a small pebble.

Within the first 1000 miles my windshield chipped. Now at 8000 miles, there is another crack. Seems to be a common issue with this vehicle that the windshield is soft and not durable.

Kia connect safety services are not available in Massachusetts due to Kia not complying with the right to repair law. When in an accident emergency services are not called and this poses a big safety threat as there is a delay to services arriving to help in the case of an accident. Kia should be forced to separate the telematics service information from key emergency services capabilities so that this car and every Kia in Massachusetts has the equivalent safety capabilites to others

The windsheild easily cracks. Less than 1000 miles and it cracked.

We bought a 2024 Kia Telluride and had it literally 2 weeks long with about 684 miles. My husband and I were driving on a major highway and suddenly we hear a noise and engine line pops up on screen. Car proceeds to literally shut off, the wheel locked up, and we barely made it to shoulder of highway. This was huge safety issue, we had cars honking and speeding by us at 70+. We called the Kia roadside assistance who didn’t get a tow truck there till 3 hours later. We don’t have anything paper wise yet from the service department . They called and said engine was seized and needing replacement. We are very concerned about getting new engine that could potentially do this again.

Within a week of taking delivery of my car after purchase the lower right corner of my windshield developed a 16" crack. To my knowledge, my windshield had not been struck by any object and I had only driven it 300 miles since picking it up. The crack is a safety issue as it limits or inhibits visibility through the windshield.

The contact owns a 2024 Kia Telluride. The contact stated that while driving with the vehicle in Snow Mode and depressing the accelerator pedal while making a left turn, the vehicle stopped. The contact stated that after taking the vehicle out of Snow Mode, the vehicle worked as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 3,898.

The contact owns a 2024 Kia Telluride. The contact stated that while driving with the vehicle in Snow Mode, the vehicle failed to accelerate as needed. The contact switched to Sport Mode for the vehicle to respond and accelerate as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The contact stated that while his wife was driving and switching to Snow Mode, the accelerator pedal was depressed, and depressed to the floorboard but the vehicle failed to accelerate. The driver switched to Sport Mode to drive the vehicle as needed. The manufacturer was not contacted. The failure mileage was approximately 5,800. The VIN was not available.

I took delivery of my new Telluride on 9/27/2023. On 11/22/2023 I started getting a warning message on my dashboard that my battery was discharging due to external electrical devices. There was nothing on in the vehicle, nor was there anything plugged into the vehicle. This message would come up after the vehicle had been sitting for a number of hours.This message came on on 4 or 5 different occasions. Then on 11/29/2023 my entire dashboard went blank. Nothing would show on it, not even the speedometer. The car was running, and everything else was working fine. I called the dealership where I bought the vehicle and I was able to get it in that day. I picked up the vehicle the next day. It was some sort of computer problem and they were able to fix it quickly. What makes me most irritated is it happened when my vehicle was less than 2 months old. And my son and daughter-in-law also bought a Telluride at the same time as I did, and they just had to bring it in to the dealership for the exact same issue. Two out of two vehicles with that same issue is scary, and very frustrating that we spend that much money on a vehicle and it has these types of computer problems before they are even a year old. Including the safety recall that has been issued for the vehicle, another computer problem.

On multiple occasions, the automatic braking has engaged while reversing even though there has been no risk of collision. It has happened with no cars, pedestrians, or other obstacles in sight. The brakes engage suddenly and with no warning causing the car to come to a violent stop. In one case it happened while reversing off a main road into our driveway. The sudden and unnecessary stop meant that the front of car was jutting into the main road with oncoming traffic. In other cases, it has just caused immediate unnecessary concern that we have hit something. It is possible to disable this functionality but the setting cannot be saved - so it needs to be disabled every time you turn on the car. We have engaged with the dealer and with KIA directly and neither have offered any solution to the problem. The suggestion seems to be that this is normal behavior for the car. From my perspective this is a defective system and is dangerous. At a minimum, it should be possible to disable it completely.

I purchased my new Kia Telluride on 10/28. On 11/10 I was driving on the highway when I heard a rattling noise from the engine and realized I was losing speed, with an unresponsive gas pedal. I was in a construction zone and managed to find a safe place to pull over - but it was an extremely dangerous situation. As I sat on the side of the highway, I realized the steering wheel had locked and all electricals had also gone down. There were only 300 miles on the car at the time. The diagnosis is that the “engine seized” but there is no known cause - likely a manufacturer’s defect.

Car was traveling down the road at 45 miles an hour. The windshield cracked under normal driving conditions. Living in Iowa this would fall under the class action.

The bottom bolt that attaches the second row driver side seatbelt to the side of the car came loose and fell out when a passenger tried to buckle up.

Brand new 2024 Kia Telluride. Came outside this morning to see a nice crack across the drivers side of the windshield happen before my eyes when I turned on defrost and windshield wipers for the rain. I see this was a common problem with 2023 Kia's. Also after speaking to Service dept (Gay Kia, Dickinson, TX). I truly get the feeling this is still an issue. Biggest down side to this, is they tell me they cant even get me a 2024 telluride windshield right now. if you rub your finger across windshield you definitely can feel a extremely small chip feeling in the glass.

I was driving down the highway at 65mph and my 2024 Kia Telluride sunroof violently imploded. I pulled over thinking I was shot at by a gun, but there was no evidence that I was hit by something. It felt like an explosion next to my face. Very loud! I have 490 miles on this vehicle. I have called Kia dealership and they are going to investigate and call me back. No warnings went off in the vehicle and I was not harmed but I do have anxiety now. Worried it will happen again once fixed. I honestly felt like this was a safety issue and so I went online only to find this has happened to others all over. Not sure how this has happened to so many others and there is no recalls. Please help me understand. This was very scary.

UNKNOWN - We have discovered a substantial amount of water coming up from the flooring behind the passenger seat under the second row of our 2024 KIA Telluride purchased 2 months ago. Took the dealership this morning and after 4 hours attempting to diagnose where the water was coming from, they were unsuccessful. They checked AC lines, making sure nothing was disconnected or clogged, checked seals on doors, etc. They got the vehicle lifted to look underneath and were able to remove a panel to expose a rubber gasket that they removed under the second row passenger flooring and water gushed out! Additionally, the vehicle has begun to smell of mildew/mold and I am concerned for my young families safety, as I have three children under the age of 5 that spend a significant part of their day in the vehicle between drop-off and pick-up at school, to and from extra curricular activities, errands, etc. The dealership is attempting to obtain a loaner vehicle large enough for our three car seats so that they can have the vehicle for a day or two to officially diagnose the issue, but I am devastated that the significant amount of water we’ve been removing from the car has caused mold in the cabin and will cause burnout of wiring/electronics in the future. We are a military family, this is our first brand new vehicle and the primary vehicle for our large family. We purchased the vehicle in July and it had less than 3,000 miles when the issue was reported. It’s terrifying to think that this issue could potentially cost us thousands on the devaluation of our vehicle in addition to the risk to our family’s health and safety.

THE CAR HAS A SURROUND VIEW MONITOR THAT TURNS OFF AT 7 MILES INSTREAD OF THE 9 MILES ADVERTISED. THE MONITOR IS DESIGNED TO HELP WITH PARKING AND SHOW A 3D VIEW. HELPS WITH PARKING ASSISTANCE.

Vehicle at 700 miles is having suspension issues causing bumping and shaking during the ride making it unsafe.

While driving under normal conditions and with significant distance from another vehicle in front of me, a small rock/pebble hit the windshield of my vehicle, which caused a rock chip. The rock chip quickly "spidered" out and spread within a matter of an hour. Currently there are known and report manufacturer defects with regards to Kia windshields, specific but not limited to the Telluride model. In my case I have a 2024 Kia Telluride SX-Prestige X-Pro. I have also discovered a chip in the rear passenger side window. My vehicle is approximately 23 days from the date of purchase (7/8/2024). I am aware that there is an open Class Action Lawsuit against Kia for 2019-2022 Telluride model vehicles. This needs to be extended through to the 2024 model years.

Only had vehicle 2 weeks and a small debris (pebble or dirt) hit windshield only going around 30mph and windshield chipped. When trying to do windshield repair kit on chip, the chip turned into a long crack. I had seen class action lawsuits where telluride windshields were weak/defective and this still seems to be the case.

4 days after I bought the car brand new on an off ramp going about 30mph a car sent a pebble into my windshield. It made a chip and then a crack about 12” long. Called Kia dealership and they said they won’t repair because rock hit windshield. There is a class action lawsuit against Kia and their windshields cracking. Upon waiting for insurance and a new windshield 3 days later the crack has gotten bigger without driving. It is a hazard because glass could shatter and now the crack is disturbing visibility

WINOW SATIN TRIM - Rust spots showing on the satin trim around vehicle windows upon receipt of vehicle. Contacted original dealership that sold us the vehicle about the issue immediately, no assistance was given. Took the vehicle to another dealership this morning to notify them of the issue, have it officially documented, and request a warranty request be submitted. The vehicle had never been washed or detailed prior to the appearance of the spots. Unfortunately, the vehicle arrived from the dealership with the rust-looking defect. After some quick research, this seems to be an ongoing issue with some KIAs, regardless of model. I have owned this vehicle for 2 months and notified the same dealership that it was purchased from immediately upon receipt and no assistance has been given, just a suggestion to clean it. The spots have not lessened. I would like my brand new car purchase to look like a new vehicle, sans rust-like defects on satin trim.

I leased this vehicle brand new in 2023 within a month my screen with my speedometer went black and I had called the dealership and they told me to unhook the neutral on my battery to reset the computer, it did work. And then anytime it rained got cold snowed or the roads were wet All my accident on avoided systems would say there's a problem and they would be disabled. I text the sales manager several times so between that and me having to unhook the neutral in the battery to reset my speedometer I was getting a little upset I took it to the dealership and they said there's no trouble codes and I said exactly because I unhooked the neutral which clears the trouble codes they had it for over a week and put 300 mi on it and told me they couldn't find anything wrong and because there was no trouble codes Kia would not do anything about it. I had it down there again for a recall told the service manager and he said just think of it this way it's like having your truck back where you didn't have all those when it goes out and laughed. I had emailed Kia corporate several times and they said I needed to take it to the dealer and the dealer said there's nothing they could do because there's no error codes but even this morning January 20th 2026 on my way to work no snow rain or anything and everything shut down again. The dealer sells manager has many text messages with the images of my dashboard and the warning lights. It just amazes me how the dealer in State college blames Kia and Kia tells me to have the dealer look at it because I've only had it there once which is absolutely not true I had it there a few times discussing it but because one was a recall and the other was an oil change they're not counting that