2007 Lexus ES Complaint Log

HERE IS THE DESCRIPTION I GAVE MY LOCAL LEXUS DEALER ALONG WITH THE PHOTOGRAPHS OF THE WITNESS MARKS OF THE IMPACT TO THE DOOR. LEXUS IS EVALUATING THE CAR. I HAVE ASKED FOR A FACTORY ASSISTED REPLACEMENT CAR OF A DIFFERENT MODEL. THEY HAVE NOT RESPONDED YET: DAVE, ATTACHED IS THE EXTRACT FROM THE NHTSA ON THIS PROBLEM WITH THE ES350 MODEL ALONG WITH THE MEASUREMENTS ON THE GARAGE DOOR AND PHOTOS OF THE CAR. THERE IS THE DESCRIPTION: I WAS WATCHING MY WIFE SLOWLY (3-5 MPH) APPROACH OUR GARAGE DOOR WHEN THE CAR SUDDENLY LURCHED FORWARD AND CRASHED INTO OUR GARAGE DOOR AT 10-15 MPH. MY WIFE SAID HER FOOT WAS HOVERING OVER THE BRAKE AFTER TRANSITIONING FROM THE THROTTLE AS THE CAR WAS COASTING TOWARD THE DOOR. SHE JAMMED ON THE BRAKE BUT COULDN'T GET IT STOPPED FAST ENOUGH TO KEEP FROM HITTING THE DOOR. I'M A LICENSED PROFESSIONAL MECHANICAL ENGINEER AND OWN A DRIVE A FERRARI F355 SPIDER FOR FUN SO I AM VERY FAMILIAR WITH HOW A CAR SUSPENSION AND BODY ANGLE RESPONDS TO ACCELERATION AND BRAKING. IT LOOKED TO ME LIKE THE CAR LAUNCHED BUT WAS IMMEDIATELY FORCED INTO A NOSE DOWN ATTITUDE AS MY WIFE WAS DESPERATELY TRYING TO STOP. UNLIKE LIKE THE AUDI PROBLEM OF A FEW YEARS AGO HAD SHE MISTAKENLY HIT THE THROTTLE SHE WOULD HAVE NEVER BEEN ABLE TO HIT THE DOOR IN A NOSE DOWN ATTITUDE AND THERE WOULDN'T HAVE BEEN TIME TO TAKE HER FOOT OFF THE GAS AND ONTO THE BRAKE - AS A RESULT - IT HAD TO BE AN UNCOMMANDED ACCELERATION. THE CAR LAUNCHED IN A WAY THAT WOULD BE CONSISTENT OF AT LEAST 2500 RPM MINIMUM. I MADE SOME VERY CAREFUL WITNESS MARK MEASUREMENTS ON THE BROKEN GARAGE DOOR AND THE IMPACT POINT FOR THE LICENSE PLATE SCREW IS 3/8 OF AN INCH LOWER THAN ITS NORMAL FREE STANDING HEIGHT ON THE CAR INDICATING SHE MUST HAVE HAD HER FOOT ON THE BRAKE BY THE TIME OF THE IMPACT THUS RULING OUT THE AUDI SCENARIO. MAKE NO MISTAKE THIS IS NOT THE FLOOR MAT PROBLEM AND WE RESTARTED THE CAR TO CONFIRM THE CRUISE CONTROL WAS OFF. *TR

LEXUS ES 350 HAS SUDDEN AND UNEXPECTED ACCELERATION. *TR

2007 LEXUS ES350-1-ADULT PASSENGER SAT IN THE FRONT SEAT AND I NOTICE THAT THE AIRBAG OFF INDICATOR LIGHT WAS ON. 2- I HAVE EXPERIENCED A DANGEROUS SUDDEN SURGE OF ACCELERATION WHEN BRAKING, EVEN WITH ALL WEATHER MAT PROPERLY SECURED. I BELIEVE THE SURGE MAY BE A SOFTWARE AND/OR SENSOR FLAW. 3- WHEN THE ENGINE IS FIRST STARTED (COLD-AFTER SITTING), THE MECHANICAL ENGINE NOISE IS VERY PRONOUNCED AS IF PROPER LUBRICATION IS NOT OCCURRING. *TR

VEHICLE ACCELERATED RAPIDLY AND WOULD NOT STOP, EVEN AFTER REPEATED ATTEMPS TO BRAK CREATING AN EXTREMELY DANGEROUS SITUATION WHILE DRIVING ON INTERSTATE. I EVENTUALLY WAS ABLE TO PUT THE CAR INTO NEUTRAL, AND THE ENGINE RACED VIOLENTLY, AND TURN OFF THE IGNITION. AFTER CALLING LEXUS ROADSIDE ASSISTANCE, WHILE WAITING FOR THE ASSISTANCE TO ARRIVE, I NOTICED THAT THE ACCELERATOR PEDAL HAD BEEN WEDGED IN THE RUBBER FLOOR MAT. I HAVE NOT YET DETERMINED IF THE INCIDENT DAMAGED THE ENGINE OR BRAKES. *AK

ON MAY 20, 2007 WHEN I WAS DRIVING IN A HIGH TRAFFIC PRIVATE PARKWAY THE VEHICLE SUDDENLY ACCELERATED AND HIT THREE OTHER CARS. THE ROAD HAD A VERY GENTLE UP SLOPE AND A SMALL CURVE. THE ENGINE WAS ROARING VERY LOUD AS I TRIED VERY HARD TO BRAKE, BUT THE BRAKE WAS NOT EFFECTIVE. I HIT THREE CARS: RIGHT, FRONT AND FRONT RIGHT. ONE OF THE BY STANDER TOLD ME THAT HER PARENTS HAD A SIMILAR EXPERIENCE WITH THE SAME MODEL CAR LESS THAN A WEEK BEFORE THAT ON A HIGHWAY. ALSO, THE FRONT CAR PASSENGER REPORTED THAT SHE HEARD AN UNUSUAL LOUD ENGINE NOISE FROM MY CAR IN THE POLICE REPORT. LATER, THE INSURANCE COMPANY'S ASSESSOR INFORMED ME THAT THERE WAS A MEMORANDUM FROM THE MANUFACTURER TO INSURANCE COMPANIES ABOUT THE ALL WEATHER FLOOR MAT FOR THIS MODEL COULD CAUSE SUDDEN ACCELERATION ON THE THROTTLE. I REPORTED THE ACCIDENT TO THE CUSTOMER SERVICE SPECIALIST FROM THE MANUFACTURER ON MAY 21, 2007. THEY HAVE SENT A FIELD TECHNICIAN TO INSPECT THE CAR ON JUNE 7 , 2007, AND HE CONCLUDED THERE WAS NO MECHANICAL PROBLEM WITH THE CAR. THE SPECIALIST TOLD ME TO SUBMIT ANY CAR RENTAL EXPENSE CLAIM THROUGH THE INSURANCE COMPANY ,AND ANY FURTHER ACTION WILL HAVE TO DEAL DIRECTLY WITH THEIR LEGAL DEPARTMENT. I ALSO TALKED WITH TWO SERVICE STAFFERS FROM 2 DIFFERENT DEALERSHIPS, AND THEY INFORMED ME THAT THEY WERE AWARE OF THE FLOOR MAT PROBLEM ABOUT THE SAME MODEL OF MY CAR. SINCE THEN I HAVE FOUND 18 SIMILAR COMPLAINTS ABOUT THE SAME MODEL CAR IN THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEB SITE. I WANT THE MANUFACTURER TO REIMBURSE ALL MY CAR RENTAL EXPENSES AND TO REPLACE MY CAR BECAUSE I HAVE NO CONFIDENCE ABOUT THE CAR WARRANTY, AND I SHOULD NOT BE BEARING THE DEPRECIATION COST FOR A CRASHED CAR. THE MANUFACTURER SHOULD RECALL ALL THE CARS THAT HAVE THE FLOOR MAT PACKAGE.*AK

MY DAUGHTER AND FRIENDS WERE DRIVING IN MY 2007 LEXUS ES 350 ON A 2 LANE HWY. AS THEY APPROACHED A SPEED ZONE THE DRIVER NOTICED THE CRUISE CONTROL LIGHT WAS ON WITHOUT BEING ENGAGED. SHE TURNED IT OFF, IT CAME ON AGAIN. SHE TAPPED THE BRAKES TO TURN IT OFF AND THE CAR LURCHED FWD. SHE TRIED TO SLOW THE CAR BUT WHEN SHE BRAKED THE CAR ACCELERATED. SHE CONTINUED TO BRAKE BUT THE CAR KEPT SPEEDING UP. SHE SHIFTED THE CAR INTO NEUTRAL BUT THE CAR SPED UP. SHE TRIED THE EMERGENCY BRAKE, PUSHING THE START/STOP BUTTON, BUT THE CAR WOULD NOT TURN OFF. SHE KEPT REPEATING THESE ACTIONS BUT THE CAR CONTINUED OUT OF CONTROL. THE DRIVER WAS STANDING ON THE BRAKE WITH BOTH FEET TRYING TO STAY ON THE ROAD AS IT APPROACHED SPEEDS OF 90MPH WITH NO BRAKES. AS THEY APPROACHED A 4 WAY STOP THE FRONT PASSENGER SEAT DESPERATELY THREW THE CAR INTO PARK AT 90MPH. THE CAR LURCHED AND SKIDDED APPROX 150 FT TO THE SIDE OF THE ROAD. WHEN I ARRIVED AT THE SCENE I CALLED OUR SALESMAN TO INFORM HIM OF THE INCIDENT AND OUR CAR WOULD BE TOWED IN. HE ASKED ME HOW MANY FLOOR MATS I HAD IN THE CAR, AND I TOLD HIM ONLY THE TWO THEY SOLD ME, THE CARPETED ONE AND THE ALL-WEATHER RUBBER MAT. HE TOLD ME THEY HAD JUST ISSUED A RECALL ON THE RUBBER MAT AS IT WAS SLIDING FWD AND JAMMING ACCELERATORS. I CHECKED AND OUR MAT WAS JAMMING THE ACCELERATOR. AFTER MY CAR WAS EXAMINED BY LEXUS FIELD TECH'S THEY DETERMINED THE CAR HAD ACTED AS DESIGNED AND THE EXPENSES FOR A REPLACED TRANSMISSION AND NEW BRAKE SYSTEM WOULD BE MINE- NOT COVERED BY WARRANTY. I DISPUTED THIS AND THEY OFFERED TO REPAIR THE CAR AT NO CHARGE. IF FLOOR MATS WERE CONTRIBUTORY TO THIS POTENTIALLY FATAL INCIDENT THEY WERE NOT THE ONLY DANGEROUS ELEMENT. THE CRUISE CONTROL ISSUES, INABILITY TO STOP THE CAR IN AN EMERGENCY SITUATION BY PRESSING THE STOP BUTTON, AND THE THROTTLE SEEMINGLY OVERRIDING THE OTHER SYSTEMS IN A "SUDDEN ACCELERATION" PATTERN ARE ALL VERY STRONG CONCERNS I HAVE. *TR

I OWN A 2007 LEXUS 350 PURCHASED IN SEPT OF 2006. I HAVE EXPERIENCED PROBLEMS WITH THE TRANSMISSION, AT 3,000 MILES WHICH RESULTED IN LEXUS REPLACING THE TRANSMIION. MOST RECENTLY I WAS DRIVING ON AN INTERSTATE AND WHILE PASSING A CAR MY CAR ACCELERATED ON IT OWN TO 140MPG. I WAS BRAKING CONTINUOUSLY FOR SEVEN TO TEN MINUTES. I SHIFTED FROM DRIVE TO NEUTRAL. THIS DID NOT HELP. THE CAR ONLY SLOWED DOWN WITH THE PRESSURE ON THE BRAKES. I CONTACTED THE DEALER WHO PICKED UP THE CAR WHEN I RETURNED HOME AND I WAS TOLD THAT IT WAS A FLOOR MAT ISSUE MY FLOOR MAT WAS PUT IN BY THE DEALERSHIP. I WAS INJURED AND HAVE SINCE REQUIRED SURGERY. IN MY OPINION THERE IS A SERIOUS SAFETY ISSUE WITH THE VEHICLE. *TR

I WAS DRIVING AT 9:30AM TO WORK ALONG WITH MY WIFE ON I-696 NEAR DETROIT IN THE LEFT LANE VEHICLE BEGAN TO ACCELERATE, BUT AS I APPROACHED A CAR IN FRONT OF ME I TOOK MY FOOT OF THE ACCELERATOR AND PLACED IT ON THE BRAKE AND VEHICLE WAS CONTINUING TO ACCELERATE. HAD TO PUT FULL FORCE ON THE BRAKE. I WAS BARELY ABLE TO KEEP THE CAR FROM FURTHER INCREASING ITS SPEED. ONCE I REALIZED THE PROBLEM I SHIFTED INTO NEUTRAL , AND WHILE THE CAR SLOWED , I COULD HEAR THAT THE ENGINE WAS REVVING AT A HIGH RATE. AFTER A MINUTE, I MOVED THE CAR BACK INTO DRIVE AND THE UNCONTROLLED ACCELERATED STARTED AGAIN, AND I PUT MY FOOT ON THE BRAKE ONCE AGAIN. A FEW MOMENTS LATER THIS UNCONTROLLED ACCELERATION CEASED AND THE CAR REGAINED ITS NORMAL CONTROL CHARACTERISTICS. AFTER SLOWLY COMPLETING THE DRIVE TO WORK I IMMEDIATELY CALLED THE DEALERSHIP AT MEADE LEXUS, SOUTHFIELD AND SPOKE TO A SERVICE REPRESENTATIVE TO REPORT THIS VERY DANGEROUS INCIDENT. AFTER DESCRIBING THE PROBLEM THE SERVICE MAN IMMEDIATELY ASKED WHICH FLOOR MATS I WAS USING ON THE CAR. I REPORTED THAT I HAD BEEN SUPPLIED WITH BLACK RUBBER MATS BY LEXUS,. WHEN WE RECEIVED THE CAR IN JULY 2006, AND AS SUGGESTED BY THE SALESMAN HAD BEGUN TO USE THOSE WHEN THE WEATHER TURNED FOUL IN THE FALL. I WAS ASKED IF I HAD REMOVED THE CARPET MAT WHEN I PUT IN THE BLACK RUBBER MAT AND I SAID THAT THE CARPET MAT HAD BEEN FIRMLY ATTACHED TO THE CAR, AND THAT I WAS NEVER TOLD THAT I NEEDED TO REMOVE THAT MAT BEFORE INSTALLING THE RUBBER MAT. THIS QUESTION SUGGESTED THAT THIS WAS A WELL RECOGNIZED PROBLEM . WHEN I QUERIED THE SERVICE MAN, WAS TOLD THAT THIS WAS INDEED A WELL KNOWN PROBLEM. I WAS CHAGRINED THAT I HAD NEVER RECEIVED ANY INSTRUCTION TO AVOID PUTTING DOWN BOTH MATS. I TOLD THEM THAT LEXUS HAD A CLEAR OBLIGATION TO INFORM THEIR CUSTOMERS. *AK THE CONSUMER STATED TOOK THE CAR TO THE DEALER TO SEE WHAT THE PROBLEM WAS AND INFORMED BY DEALER THERE WAS AN INTERNAL RECALL ON FLOOR MATS. UPDATE 05/15/07*TR

I HAVE OWNED LEXUS ES350 2007 AND I AM PROBLEM WITH THE HANDLE WHEN I PRESS BRAKE AT HIGH SPEED. I BROUGHT INTO DEALER AND THEY CHANGED THE ROTORS 3RD TIME AND THIS IS FOURTH TIME FOR THE SAME PROBLEM. MAY 2007, NOV. 2008, AUG. 2008, MAR 2009 I AM HAVING SAME PROBLEM. THIS TIME THEY WANT ME TO CHANGE ROTORS FOR FRONT AND BACK AT MY EXPENSE, BUT I BELIEVE THIS IS NOT NORMAL AND DEALER COULD NOT LOCATE THE PROBLEM. I AM WORRY THAT IT IS ASSOCIATE WITH BRAKES AND THIS IS WHAT MY WIFE DRIVES. *TR

I PURCHASED A NEW 2007 LEXUX ES350 ON APRIL 12, 2007. IN A RIGHT HAND TURN, THE VEHICLE SEVERELY OVERSTEERED. IMMEDIATELY THE CHECK ENGINE LIGHT CAME ON, WITH AN ERROR MESSAGE TO CHECK VSC. AS A RESULT I RETURNED THE VEHICLE TO THE SMITHTOWN LEXUS SERVICE DEPARTMENT ON APR. 19, 2007 WITH 244 MILES ON THE ODOMETER. THEY TOOK OVER TWENTY-FOUR HOURS TO DIAGNOSE THE FAULT. THEY ALLEGE THAT THE FAILURE IS THE RESULT OF A DEFECTIVE SENSOR IN THE TRANSMISSION. ALTHOUGH I HAVE REQUESTED CORROBORATION OF THE CAUSE FROM A LEXUS FACTORY REPRESENTATIVE AND CONFIRMATION OF THE INABILITY TO OBTAIN A REPLACEMENT PART FOR A WEEK, AND INSPECTION OF THE DEFECTIVE PART AS REMOVED FROM THE VEHICLE NONE OF THESE REQUESTS HAVE BEEN MET AS OF APRIL 25, 2007. AS THE DEFECT IS A SAFETY RELATED ISSUE OF VEHICLE STABILITY I AM CONCERNED THAT THE CAR POSES A POTENTIAL SAFETY HAZARD TO THE PUBLIC. *JB

INTERMITTENTLY, BUT NOT OFTEN, WHEN TAKING MY FOOT OFF OF THE GAS, THE CAR WOULD INCREASE IN SPEED AND THE ENGINE WOULD SPEED UP, BUT WOULD QUIT WHEN I BRAKED. WHEN ACCELERATING TO PASS VEHICLES, I NOTICED THAT ON OCCASION THE ENGINE WOULD HESITATE AND THEN GRAB SUDDENLY AND THEN SHOOT OFF, BUT WOULD SLOW DOWN WHEN I TOOK MY FOOT OFF OF THE ACCELERATOR. ON APRIL 20 MY CAR HAD ABOUT 2,300 MILES ON IT WHEN I GAVE THE CAR SOME GAS TO GET UP TO SPEED TO ENTER THE BUSY FREEWAY. AS SOON AS I DID THE ACCELERATOR LOCKED AND FELT LIKE IT WAS IN PASSING GEAR. IT WAS AT 85 MPH WHILE BRAKING AS I ENTERED THE FREEWAY. THE ENGINE WAS REVVING LOUDLY AFTER I GOT IT INTO NEUTRAL. AFTER ABOUT MILE, IT SLOWED ENOUGH SO I SHOVED IT INTO PARK BUT IT WOULD NOT SHUT OFF. AS IT FINALLY DID DISENGAGE, THE ENGINE WAS STILL REVVING AT A HIGH SPEED WHILE ENTIRE CAR SHUTTERED, SHOOK AND MADE LOUD NOISES. I KEPT MY FEET ON THE BRAKE WHILE I CALLED LEXUS 24 HOUR ROAD SERVICE. I WAS VERY LUCKY THAT NO ONE WAS INJURED. THE CAR HAS BEEN AT LEXUS FOR 11 DAYS AT THIS POINT. *TR

THE VEHICLE OWNER CLAIMS THAT THE VEHICLE SUDDENLY ACCELERATED AND THAT SHE APPLIED THE BRAKES BUT THE VEHICLE DID NOT SLOW DOWN. SHE ALSO TRIED THE EMERGENCY BRAKE BUT THAT DID NOT SLOW THE VEHICLE EITHER. SHE THEN HIT ANOTHER VEHICLE AND THAT STOPPED HER VEHICLE. THE VEHICLE THEN STARTED ON FIRE AFTER THE COLLISION.*TR

MY CAR HAS A COMMONLY KNOWN PROBLEM WITH THE TRANSMISSION WHERE IT SLIPS AS MUCH AS 1000 RPM WHEN SHIFTING FROM THIRD TO 4TH GEAR. WHEN I REPORTED IT TO LEXUS, THEY IMMEDIATELY REPLACED THE TRANSAXLE. NOW IT FLARES EVEN WORSE. *JB

THE GAS PADDLE ON MY LEXUS ES350 WAS LOCKED AND NOT RELEASED AFTER I DEPRESSED THE GAS PADDLE TO ITS FULL STROKE AND REMOVED MY FOOT DURING DRIVING AND ON PARK. THIS WAS A SERIOUS SAFETY FAULT THAT CAUSED THE CAR TO CONTINUE ACCELERATING EVEN AFTER REMOVING FOOT FROM THE GAS PADDLE. *AK

ON 3/22/07 AT APPROXIMATELY 6:30 P.M. I WAS EXITING THE PARKING LOT OF ISLAND 16 CINEMA. AS I WAS DRIVING TO THE STOP SIGN THAT MERGES WITH I495 EAST BOUND SERVICE ROAD MY 2007 LEXUS ES 350 SUDDENLY ACCELERATED ON ITS OWN. I IMMEDIATELY STEPPED WITH BOTH FEET ON THE BRAKES. THE CAR'S ENGINE CONTINUED TO RACE. I THEN PUT THE CAR INTO NEUTRAL IN ATTEMPT TO STOP THE ENGINE FROM RACING. THIS ALSO DID NOT WORK. I WAS NOW STOPPED ON THE SIDE OF THE ENTRANCE RAMP WITH THE ENGINE STILL RACING IN NEUTRAL AND MY FEET ON THE BRAKES. I THEN PUT THE CAR INTO PARK AND THE ENGINE STOPPED RACING AFTER A FEW SECONDS. I IMMEDIATELY CALLED LEXUS OF SMITHTOWN AND I HAD THE CAR TOWED TO THE DEALERSHIP AS I WAS AFRAID TO DRIVE THE CAR. ON THURSDAY 3/29/07 I WAS INFORMED BY BOB MARTINEZ THE MANAGER OF SMITHTOWN LEXUS THAT THE CAR WAS INSPECTED BY RICK HOLDEN A LEXUS FIELD REP WHO RAN TWO SYSTEM CHECKS ON THE BRAKES AND ACCELERATION AND STATED THAT THE VEHICLE WAS OPERATING O. K. MR. MARTINEZ THEN STATED THAT I COULD CALL THE LEXUS HEADQUARTERS TO LODGE A COMPLAINT WHICH I DID. I SPOKE WITH ERIC ORDEMANN WHO STATED THAT SOMEONE WOULD CONTACT ME IN TWO DAYS.*JB

TL* THE CONTACT OWNS A 2006 LEXUS ES350. WHILE ATTEMPTING TO PASS ANOTHER VEHICLE AT SPEEDS OF 30 MPH UPHILL, THE ACCELERATOR PEDAL BECAME STUCK IN THE OPEN THROTTLE POSITION. SHE WAS ABLE TO MANEUVER THE VEHICLE OFF OF THE ROAD AND UTILIZE THE EMERGENCY BRAKE TO BRING THE VEHICLE TO A STOP. THE BRAKE PEDAL WAS DEPRESSED FOR THE DURATION OF THE UNINTENDED ACCELERATION. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE FLOOR MAT CAUSED THE GAS PEDAL TO STICK. THE FAILURE HAS NOT RECURRED. THE FAILURE MILEAGE WAS 6,045 AND THE CURRENT MILEAGE WAS 35,000.

I PURCHASED A LEXUS ES350 ON 2-16-07. ON 3-7-07, I EXPERIENCED A GEAR SHIFT FAILURE RESULTING IN A NEAR REAR END SITUATION. I FEEL THIS PROBLEM IS A SERIOUS SAFETY ISSUE AND HAS BEEN A ONGOING PROBLEM THAT LEXUS HAS NOT CORRECTED. MY CAR WAS TOWED TO THE DEALER FOR REPAIR OF THE TRANSMISSION. I DO NOT TRUST THAT IT WILL BE RELIABLE .*JB

MY CAR IS INCLUDED IN THE TAKATA AIRBAG RECALL. IT HAS BEEN MORE THAN A YEAR SINCE WE WERE NOTIFIED OF THIS PROBLEM. TO DATE IT HAS NOT BEEN FIXED AND THERE IS NO CLEAR DATE WHEN THEY WILL BE ABLE TO FIX IT. I'VE BEEN INSTRUCTED BY LEXUS THAT THE REMEDY FOR NOW IS THAT NOBODY CAN SIT IN THE FRONT PASSENGER SIDE SEAT. THAT IS TOTALLY UNACCEPTABLE. I FEEL AS THOUGH THEY ARE DRAGGING THEIR FEET IN THE HOPES THAT AS TIME GOES BY, MORE OF THE OLDER CARS WILL BE TAKEN OFF THE ROAD SO THEY WON'T NEED TO BE REPAIRED. WE NEED ACTION ON THIS, IT IS A MAJOR SAFETY AND CONVENIENCE ISSUE.

DRIVER WAS INJURED WHEN DRIVING HER NEW (SIX WEEKS OLD) LEXUS ES350 WITH APPROXIMATELY 700 MILES ON THE ODOMETER. DUE TO A DEFECT WITH THE AUTOMOBILE, THE CAR, WHILE PROCEEDING ON A ROADWAY, SUDDENLY AND UNEXPECTEDLY ACCELERATED. THE CAR WOULD NOT STOP EVEN THOUGH THE DRIVER HAD FULLY APPLYING THE BRAKES. THE DRIVER, JAMMING ON THE BRAKES, WAS ABLE TO SLOW THE CAR. THE DRIVER, UNABLE TO TURN OFF THE ENGINE BY PUSHING THE IGNITION BUTTON AND UNABLE TO STOP THE MOVEMENT OF THE CAR BY THE APPLICATION OF THE BRAKES, INTENTIONALLY CRASHED THE CAR INTO A PARKED AUTOMOBILE TO STOP. AFTER THE CAR FINALLY STOPPED, DRIVER WAS UNABLE TO TURN OFF THE ENGINE EVEN AFTER MOVING THE STICK INTO THE "PARK" POSITION. *JB

WHILE ATTEMPTING TO ENTER FREEWAY, AFTER PASSING THROUGH TOLLBOOTH, VEHICLE LOCKED AT 40 MPH, UNABLE TO ACCELERATE OR BRAKE. *TR

I BOUGHT A LEXUS ES 350, 2007, ON JAN. 12, 2007, AND DROVE IT AT NIGHT FOR THE FIRST TIME ON FEB. 2, 2007. THE CAR HAS HID HEADLIGHTS WITH AFS. WE WERE DRIVING ON AN INTERSTATE WITH NO OTHER LIGHTS AROUND AND WE DROVE IT IN THE CITY THE NEXT NIGHT. THE HEADLIGHTS ARE UNACCEPTABLE BECAUSE WE CAN BARELY SEE WITH THEM AT NIGHT. IT'S WORSE OBVIOUSLY OUTSIDE CITIES, BUT ALSO DIFFICULT EVEN WHERE THERE ARE STREET LIGHTS. WE CAN SEE CLEARLY A FEW FEET IN FRONT OF THE CAR, BUT THEN THERE IS A LINE BETWEEN DARK AND LIGHT. ABOVE THE LINE IS WHAT CAN ONLY BE DESCRIBED AS A BLACK WALL. THIS MAKES YOU OUT DRIVE YOUR HEADLIGHTS CONSTANTLY, LIKE DRIVING BLIND. THE HEADLIGHTS APPEARED TO BE SO LOW THAT YOU COULD BARELY SEE THE BOTTOM THIRD OF THE CAR IN FRONT OF YOU. VERY DANGEROUS AND SCARY. WE TOOK THE CAR BACK TO THE DEALER, WHO SAID HE TURNED THE AFS OFF AND IT WOULD BE OK. IT WASN'T OK. IT WAS EXACTLY THE SAME WITH THE AFS OFF OR ON, SO THE NEXT DAY WE WENT BACK TO THE DEALER AND ASKED IF HE COULD ADJUST THE HEADLIGHTS. HE SAID THE COMPANY DID NOT ALLOW THEM TO ADJUST THE HEADLIGHTS. I HAVE CALLED THE LEXUS 1-800 CUSTOMER SERVICE NUMBER TODAY AND HOPE THEY WILL SOLVE THE PROBLEM, BUT I'VE SINCE HEARD OTHER PEOPLE COMPLAIN ABOUT THIS SAME PROBLEM IN THIS CAR. I CONSIDER MYSELF LUCKY TO HAVE MADE IT HOME SAFELY BOTH NIGHTS THAT I HAVE DRIVEN THIS CAR. IT SEEMS LIKE IT'S AN ACCIDENT WAITING TO HAPPEN. *JB

WHILE DRIVING THE CAR ON THE FALMOUTH CONNECTOR WITH THE TOLL BOOTH IN SIGHT, I LIFTED MY FOOT FROM THE ACCELERATOR TO DECELERATE AND SUDDENLY THE ACCELERATOR JUST TOOK OFF. I IMMEDIATELY APPLIED THE BRAKE BUT THE CAR CONTINUED TO TRY TO ACCELERATE, I THEN APPLIED BOTH FEET TO THE BRAKE AS I TRIED DESPERATELY TO STOP THE CAR WHILE THE FRONT WHEELS WERE SPINNING AND BURNING RUBBER. I TRIED TO SHUT DOWN THE IGNITION WITH THE PUSHBUTTON ON THE GEAR SHIFTER AND ALSO DESPERATELY TRIED TO MOVE THE GEAR SHIFTER FROM DRIVE BUT COULD NOT. NEITHER THE IGNITION BUTTON NOR THE GEAR SHIFTER WOULD RESPOND. THE CAR CONTINUED TO TRY TO ACCELERATE BUT I WAS ABLE TO STEER THE CAR INTO THE SNOW BANKING OFF THE ROAD AND IT FINALLY STALLED IN A BLACK CLOUD OF RUBBER AND SMOKE. THE DEALER DID AN INSPECTION OF THE CAR AND COULD FIND NOTHING WRONG AND DENIED KNOWING OF ANY PROBLEMS. I HAVE BEEN TRAUMATIZED BY THIS EVENT AND CONTINUE WITH MEDICAL ATTENTION IN RECOVERY. *NM

WHILE DRIVING MY NEW LEXUS ES350 ON THE INTERSTATE IN JANUARY 2007, THE CAR SUDDENLY ACCELERATED OUT OF CONTROL. AS I APPLIED THE BRAKE INITIALLY WITH ONE FOOT AND THEN BOTH FEET. I ALSO PUSHED THE IGNITION BUTTON AND TRIED EVERYTHING I COULD THINK OF TO SLOW THE VEHICLE-NOTHING SEEMED TO HELP. THE ENGINE CONTINUED TO POWER THE CAR FORWARD. EVENTUALLY THE CAR RAN OFF THE ROAD INTO A SNOW BANK. LEXUS AND THE DEALER (LEXUS OF PORTLAND MAINE) CLAIMED THEY COULD FIND NO PROBLEM WITH THE CAR. WE ARE HOPEFUL FOR SOME TYPE OF RESOLUTION EITHER FROM LEXUS OR THE DEALER. WE WOULD BE INTERESTED IN HEARING FROM OTHERS WHO HAVE EXPERIENCED SIMILAR PROBLEMS WITH A LEXUS. *JB

MY CAR DEVELOPED THE FLARE/SLIP (1000 RMP GAP) COLD START FIRST SHIFT FROM 2/3 GEAR. IT HAPPENED 2-3 TIMES OUT OF 7 DAYS I SENT THE CAR TO DEALER, THEY KEEP TELLING ME THAT THEY WERE NOT ABLE TO DUPLICATE OR VERIFY THE PROBLEM, I VIDEO TAPE THE PROBLEM SHOW IT TO THE DEALER HOWEVER THEY TOLD ME THAT THEY HAVE TO DUPLICATE THE PROBLEM FIRST IN ORDER TO START TO REPAIR. AFTER I PICK UP THE CAR BACK FROM THE DEALER FOR THE FIRST TIME THE FLARE/SLIP (1000 RMP GAP) HAPPENED AGAIN, IT HAPPENED 3-4 TIMES OUT OF 7 DAYS, I SENT THE CAR BACK TO DEALER TO CHECK THE PROBLEM. AGAIN THEY SAID THAT THEY WERE NOT ABLE TO DUPLICATE OR VERIFY THE PROBLEM. *JB

TL* - THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT IS THE ORIGINAL OWNER OF THE VEHICLE AND IMMEDIATELY OBSERVED THE CRUISE CONTROL WAS NOT OPERATING PROPERLY. THE CONTACT NOTICED WHILE DRIVING AT 55 MILES PER HOUR THE VEHICLE'S CRUISE CONTROL CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT FIRST NOTICED THAT THE CRUISE CONTROL WASN'T FUNCTIONING PROPERLY AT THE TIME OF PURCHASE ON OCTOBER 11, 2006. UPDATE (FEBRUARY 21, 2007): MR. TOWERS SAID THAT WHEN THE CRUISE CONTROL IS ON, THE VEHICLE FREQUENTLY ACCELERATE BEYOND ITS SET SPEED AND KEEP GOING. ONCE HE GOT A SPEED TICKET BECAUSE OF IT. SINCE, HE WAS ALERT TO THE MALFUNCTION AND ABLE TO DISENGAGE THE CRUISE CONTROL USUALLY AFTER THE VEHICLE EXCEEDED THE SET SPEED BY 10 TO 15 MPH. THE MALFUNCTION SEEM TO OCCUR WHEN OTHER CARS ARE AROUND. AT FIRST, HE THOUGH OTHER CARS WERE SLOWING DOWN, BUT LATER REALIZE THAT IT WAS HIS CAR SPEEDING UP. HE BOUGHT THE CAR FROM AN INTERNET DEALER AND WASN'T SURE IT HAD THE "INTELLIGENT" CRUISE CONTROL. AFTER COMPLAINING TO TOYOTA, THEY BOUGHT THE VEHICLE BACK.

WHILE DRIVING MY 2007 LEXUS ES 350 ON A VERY BUSY P'WAY THE VEHICLE ACCELERATED ON ITS OWN. THE CAR JUST TOOK OFF. I APPLIED THE BRAKES ONCE, THEN AGAIN AND AGAIN I HAD MY FOOT ON THE BRAKE PEDAL ALL THE WAY TO THE FLOOR AND THE CAR DID NOT SLOW DOWN. IT WAS A HORROR. I HAD NO CONTROL OF THE SPEED AND ULTIMATELY CAUSED A SIX CAR COLLISION. PEOPLE INCLUDING MYSELF WERE HURT AND HOSPITALIZED. THE PURPOSE OF MY PURCHASING THIS VEHICLE WAS DUE TO THE 5 STAR RATING AND SAFETY. AFTER RESEARCHING I FOUND TOO MANY OTHER COMPLAINTS OF THIS NATURE. THE VEHICLE IS MUCH TO DANGEROUS AND SHOULD H BE RECALLED. VERY DISAPPOINTED AN ITS A MIRACLE I'M ALIVE. *NM

WE BOUGHT A 2007 LEXUS ES 350 IN NOVEMBER. AT ~1,000 MILES ON THE ODOMETER I HAD ONE EPISODE OF UNWANTED ACCELERATION. I WAS MERGING ONTO THE HIGHWAY. I WAS TRYING TO KEEP A CONSTANT SPEED BUT THE CAR ACCELERATED IN THE BLINK OF AN EYE. I DO NOT REMEMBER THE SPECIFICS. I THINK I WAS GOING ABOUT 30 AND THE CAR ZOOMED TO 60. I PUT MY FOOT ON THE BRAKE AND THE CAR SLOWED DOWN. I DO NOT REMEMBER THE EXACT DATES SO I AM ESTIMATING FOR THE ENTRY BELOW. I HAVE ALSO HAD SOME PROBLEMS WITH STOPPING. I WOULD SLOW TO STOP AND PUT MY FOOT ON THE BRAKE BUT THE CAR WOULD CONTINUE TO LURCH FORWARD. THERE AGAIN I JUST KEPT PUSHING HARD ON THE BRAKES. THIS DID NOT OCCUR AT A RAPID RATE OF SPEED. SINCE I HAD THE RUBBER FLOOR MATS REINSTALLED I HAVE NOT NOTICED IT. I DROPPED THE CAR OFF AT THE DEALERSHIP IN MAY OF 2007. I EXPLAINED THAT I HAD HEARD THERE HAD BEEN SOME PROBLEMS WITH THE BLACK RUBBER MATS AND I REQUESTED THEY INSTALL THEM PROPERLY. I HAD TRIED TO INSTALL THEM MYSELF BUT WAS UNABLE TO REMOVE THE CARPET MATS THAT CAME WITH THE CAR SO THE MATS HAD BEEN SITTING ON TOP OF THE CARPET MATS. THE DEALERSHIP CHECKED OUT THE CAR AND SAID IT WAS OKAY. *TR

OUR LEXUS ES 350, LEASED IN JANUARY, 2007 HAS A POTENTIALLY SERIOUS PROBLEM. THE PASSENGER AIRBAG IS NOT ON CONSISTENTLY WHEN THE PASSENGER SEAT IS OCCUPIED. I HAVE REPORTED THIS TO THE DEALER ON THREE OCCASIONS BUT THE PROBLEM PERSISTS. AFTER THE LAST VISIT AND AFTER FINDING THE SYSTEM WAS WORKING AS DESIGNED IT WAS SUGGESTED I ADD EXERCISE WEIGHTS TO THE SEAT. *JB

STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT

UNEXPLAINED ACCELERATION / TIMING COVER SEAL TO THE ENGINE BLOCK MY 2007 ES350 ACCELERATED OUT OF CONTROL REACHING THE SPEED OF 95 MILES PER HOUR. THE ONLY WAY I WAS ABLE TO SLOW THE CAR DOWN WAS TO PUT THE CAR IN NEUTRAL. AND THEN IT BEGAN TO SLOW DOWN. I TOOK INTO TO MY LOCAL DEALER AND THEY WHERE NOT ABLE TO DIAGNOSE THE PROBLEM. IN APRIL OF 2207 I NOTICES MY ES350 HAD A SMALL OIL LINK WHEN THE DEALER INSPECTED THE VEHICLE THY FOUND THAT THE TIMING COVER TO THE ENGINE BLOCK WAS POORLY SEALED AND WOULD NEED TO BE REPAIRED. I WAS TOLD THERE WAS A SERVICE BULLETIN OUT ON THE SEALS AND MY CAR WOULD NEED TO BE IN THE SHOP ABOUT A WEEK TO REPAIR. *TR

WITHIN A FEW DAYS OF PURCHASING AND DRIVING THIS (BRAND NEW) VEHICLE MY BACK STARTED TO HURT. LEXUS INDICATED THAT THERE IS NO DEFECT AND THE VEHICLE IS WORKING AS DESIGNED. THE DRIVER SEAT DOES NOT OFFER THE SAME RANGE OF ADJUSTMENTS AS OTHER VEHICLES. THIS IS BORNE OUT BY THE FACT THAT I DO NOT HAVE ANY PROBLEMS DRIVING OTHER VEHICLES. CONTINUED USE OF THIS VEHICLE IS DETRIMENTAL TO MY BACK AND HENCE MY HEALTH AND WELL BEING. THIS VEHICLE IS NOT SAFE FOR ALL PERSONS. *JB

I AM PLEASED TO SEE SOMETHING IS FINALLY BEING DONE ABOUT THE LEXUS ES 350 2007 ACCELERATION PROBLEM. I FILED A COMPLAINT IN DEC 2006, AS I WAS SPARED FROM A FATAL CRASH DUE TO THE ACCELERATION PROBLEM. THE RECALL THAT CAME OUT THE FOLLOWING SPRING WAS ONLY FOR LEXUS MATS AND I DID NOT HAVE A LEXUS MAT BUT HAD ANOTHER STORE BOUGHT MAT. THE 2007 RECALL PROGRAM DID NOT PROPERLY ADDRESS THE ISSUE. I DISCUSSED WITH THIS AGENCY AND SENT LETTERS TO TOYATO IN JAPAN AND TO THE LEXUS HEADQUARTERS IN CA. I KEPT COPIES OF ALL CORRESPONDENCE SENT IN 2006 SO THEY KNEW ABOUT THE PROBLEM. I EVEN SENT COPIES OF COMPLAINTS POSTED ON THIS WEBSITE, AS THE LEXUS DEALERSHIP DENIED ANY REPORTABLE INCIDENCE. I AM SO DISAPPOINTED THAT PEOPLE DIED AFTER MY ATTEMPT TO GET SOMEONE TO LISTEN. I AM STILL FEARFUL OF OUR CAR, BUT CAN'T SELL IT FOR A FAIR PRICE SO WE HAVE CONTINUED TO DRIVE IT WITH MUCH CONCERN FOR NOT ONLY OUR FAMILY BUT OTHERS ON THE ROAD. THESE CARS SHOULD HAVE BEEN TAKEN OFF THE ROAD IN 2006. I STILL HAVE NIGHTMARES ABOUT THE CAR ACCELERATING AND PROBABLY WILL FOR A LIFETIME. I FEEL YOUR AGENCY SHOULD HAVE BEEN MORE AGGRESIVE IN 2006 WHEN THIS FIRST STARTED. TOYOTA/LEXUS HAS FAILED THOSE WHO HAVE DIED OR BEEN INJURED AND ANY ADDITIONAL POTENTIAL INJURIES OR LOSSES THAT MAY OCCUR BEFORE APRIL 2010 WHEN THE NEW SOFTWARE AND PEDALS BECOME AVAILABLE WILL BE THEIR FAULT AS WELL. *TR

TL*THE CONTACT OWNS A 2007 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE ACCELERATED FROM ZERO TO 60 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT FELT THAT THE FAILURE MAY HAVE BEEN CAUSED BY THE ALL WEATHER FLOORMATS THAT WERE INSTALLED ON TOP OF THE REGULAR MATS. THE FAILURE MILEAGE WAS 7,000 AND CURRENT MILEAGE WAS 15,000.

SOON AFTER I PURCHASED MY ES350 IN AUG 2007 I STARTED HEARING A BRRRRR SOUND COMING FROM THE ENGINE WHICH IS ONLY HEARD IN A COLD START AND LASTS FOR LESS THAN 10 MIN. I LEFT THE CAR OVERNIGHT AT TWO DIFFERENT DEALERSHIP SERVICE DEPTS SO THAT THEY WOULD BE ABLE TO DUPLICATE THE SOUND ALSO FROM A COLD START. TWICE I WAS TOLD THAT THE MECHANICS WERE UNABLE TO DUPLICATE THE SOUND WHICH IS DIFFICULT FOR ME TO BELIEVE AS IT IS THERE EVERYTIME I START THE CAR. (MY HUSBAND THOUGHT THAT THE SOUND WAS COMING FROM THE VALVES OR TAPPITS.) THE SOUND WAS NOT PRESENT ON THE ES350 LOANER CARS THAT WERE GIVEN TO ME NOR IS THE SOUND HEARD IN FRIENDS ES350 CARS. I AM CONCERNED THAT THERE MIGHT BE A PROBLEM LATER ON WITH THE VEHICLE AND THAT THIS IS A WARNING SIGN. *TR

WE BOUGHT OUR LEXUS 350 ON SEP 29, 2006 WITHIN 3-5 MONTHS WE HAD ISSUES IN ACCELERATION PEDAL. WE TOOK TO THE WORKSHOP AND STATED OUR COMPLAINT ON INCREASE IS SPEED THE 1ST 10 MIN OF DRIVING. THE REPLACED THE TRANSMISSION. BUT SOMETIMES WE STILL HAVE THAT ISSUE. BUT WHEN WE TAKE TO THE DEALER THEY SAY THEY COULDN'T REPRODUCE THAT. WE ARE NOW WORRIES ABOUT THE STICKY GAS PEDAL ISSUE. ONCE WE EVEN HIT A CYCLIST IS THE TURN WHEN I COULDN'T CONTROL THE SPEED ON THE TURN. WE TRIED TO REDUCE OUR SPEED, BUT IT WAS KIND OF ACCELERATED TO 40, WHERE AS IT SHOULD BE IN 25. THE INCIDENT HAPPENED IN SCHOOL ZONE. *TR

I HAD A LIFE THREATENING EXPERIENCE IN MY 2007 LEXUS ES350 ON THANKSGIVING DAY 2006. I WAS DRIVING WITH 3 OTHER FAMILY MEMBERS TO PAYSON, AZ FROM FOUNTAIN HILLS, AZ. PAYSON IS IN THE MOUNTAINS AT HIGHER ELEVATION. I LIKE TO USE THE CRUISE CONTROL WHEN I AM DRIVING ANY DISTANCES. WHILE IN HEAVY TRAFFIC GOING UP A MOUNTAIN GRADE, THE CAR STARTED ACCELERATING BY ITSELF. THE FIRST THING I DID WAS HIT THE BRAKE, WHEN THAT DID NOT DISENGAGE THE CRUISE OR ACCELERATION, I STOMPED ON THE BRAKES WITH BOTH FEET. THE VEHICLE WAS NOW ACCELERATING AT OVER 100 MPH IN HEAVY TRAFFIC, THEN I FINALLY PUT THE CAR IN LOW WHICH DID FINALLY DISENGAGE THE CRUISE AND ACCELERATOR. THIS WAS A VERY SCARY EVENT. THE FOLLOWING DAY I IMMEDIATELY TOOK THE CAR IN WITH THIS COMPLAINT TO SCOTTSDALE LEXUS SERVICE DEPARTMENT. I HAD NO DOUBTS THAT THEY WOULD IMMEDIATELY TAKE CARE OF THIS LIFE THREATENING PROBLEM. TO MAKE A VERY LONG AND TIME CONSUMING STORY SHORT, I WAS TOLD TO DRIVE THE CAR UNTIL IT HAPPENED AGAIN AND THAT THEY HAD NEVER HEARD OF THIS PROBLEM BEFORE. PERHAPS THE NEXT TIME I WANT BE ABLE TO MISS ALL OF THE CARS THAT WERE IN MY WAY AND COULD JUST GO OVER THE EDGE OF THE MOUNTAIN. I HAVE SPOKEN TO A LOT OF LEXUS PEOPLE WITH NO RESULTS AND FINALLY DECIDED TO DROP IT UNTIL I HAD TIME TO TRY AND DEAL WITH THE SITUATION. I DID NOT GET A NEW LEXUS SO I COULD BE CONSUMED WITH MY TIME WASTED WITH INNUMERABLE PHONE CALL AND REPETITION OF STORIES. I PUT $6000 DOWN ON MY NEW LEXUS LEASE THAT IS FOR 3 YEARS AND NOW HAVE A VEHICLE THAT I DO NOT FEEL SAFE TO DRIVE. I CERTAINLY WOULD NEVER SET THE CRUISE CONTROL AGAIN. *JB

DT*: THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND BACK TO DRIVE BEFORE IT WOULD SLOW DOWN. THE DEALER WAS ALERTED. THE VEHICLE WAS A 2007 LEXUS ES350. *AK

TL*THE CONTACT OWNS A 2007 LEXUS ES350. SHE STATED THAT THE PASSENGER SIDE AIR BAG LIGHT REMAINED OFF WHICH INDICATED THAT THE AIR BAG WAS OFF. WHEN PEOPLE WHO WERE BIGGER IN SIZE WERE IN THE PASSENGER SEAT THE AIRBAG WARNING LIGHT WOULD ILLUMINATE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 6,000. UPDATED 02-01-08. *KB

2007 LEXUS ES350. EXCESSIVE RPMS DURING START UP CAUSE THE CAR TO SHARPLY ACCELERATE WHEN PUT INTO REVERSE. RPM STAYS AT 1700+ FOR UP TO A MINUTE AFTER ENGINE START. WHEN PUTTING THE TRANSMISSION INTO REVERSE AT THIS HIGH RPM, CAUSES THE CAR TO LURCH BACKWARDS AS IF THE ACCELERATOR PEDAL HAD BEEN FLOORED. HAS CAUSED CAR TO HIT A POLE AND A TREE ON 2 SEPARATE OCCASIONS. DEALERSHIP SAYS THIS IS NORMAL. LEXUS CUSTOMER SATISFACTION HAS NOT RETURNED CALLS.*JB

WHILE ACCELERATING TO MERGE ONTO AN INTERSTATE, THE LEXUS ES350 PURCHASED EARLIER IN THE MONTH CONTINUED TO ACCELERATE. I HAD TO BRAKE WITH MY LEFT FOOT WHILE PUMPING THE ACCELERATOR WITH MY RIGHT FOOT TO FREE THE STUCK ACCELERATOR. WHEN I ARRIVED HOME, THE ONLY THING I COULD THINK OF WAS THAT THE ACCELERATOR BECAME STUCK ON THE FLOOR MAT. I HAD THE ALL-WEATHER FLOOR MAT ON TOP OF THE CARPET MAT. I SLID THE ALL WEATHER CAR MAT AS FAR BACK AS POSSIBLE. THIS PROBLEM HAS NOT RECURRED. DESPITE HAVING THE CAR BACK TO THE DEALER AT LEAST 3 TIMES SINCE THIS INCIDENT, NO ONE AT THE DEALERSHIP DID ANYTHING TO CORRECTLY INSTALL THE ALL-WEATHER MATS NOR DID ANYONE AT THE DEALERSHIP ASK ME IF I EVER EXPERIENCED SUCH A PROBLEM. *TR

DT*: THE CONTACT STATED EVERY TIME AN OCCUPANT WHO MEASURED 5 FEET 7 INCHES TALL AND 120 POUNDS, SAT EITHER IN THE PASSENGER OR DRIVER SEAT, THE AIR BAG LIGHT TURNED OFF. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED.

WHILE MERGING ONTO I-40 INTERSTATE IN MY 3 MONTH OLD 2007 ES 350, I ACCELERATED TO 65 MPH, BUT THE CAR CONTINUED TO ACCELERATE ON ITS OWN. THE CRUISE LIGHT CAME ON BY ITSELF. I DISENGAGED THE CRUISE, APPLIED THE BRAKE WITH BOTH FEET, AND SHIFTED INTO LOWER GEARS, INCLUDING NEUTRAL. I APPLIED THE EMERGENCY BRAKE & SHIFTED INTO REVERSE, AS THE CAR WAS NOW APPROACHING 100 MPH. I TRAVELED ALMOST 6 MILES AT 110+ MPH WITH THE GEARSHIFT IN REVERSE BEFORE THE BRAKES TOOK HOLD. TOYOTA MOTOR CO. DENIES THIS CAN HAPPEN, BUT THIS CAR NEEDS TO BE RECALLED. I WILL NEVER DRIVE THIS CAR AGAIN AND AM THANKFUL TO BE ALIVE EVERYDAY. *JB UPDATED 05/24/10 *BF UPDATED IVOQ 09/02/10*JB

TL* - THE CONTACT STATES THAT HIS 2007 LEXUS 250 DASH LIGHTS TURN OFF WITHOUT WARNING. THE LIGHTS WILL FLICKER ON AND OFF AND THEN GO OUT. THE LIGHTS WILL COME BACK ON FOR SHORT PERIODS OF TIME AFTERWARDS. THE VEHICLE DOES NOT LOSE POWER. THE DASH LIGHTS HAVE FAILED A TOTAL OF THREE TIMES. THE FAILURE OCCURRED 45 MINUTES INTO THE DRIVE TWICE. THE LAST FAILURE OCCURRED 2 MILES INTO THE DRIVE. THE EXTERNAL TEMPERATURE IS USUALLY BETWEEN 31-39 DEGREES WHEN THIS HAPPEN. DURING ONE OF THE INCIDENTS, THE TEMPERATURE FLASHED AT 39 DEGREES BEFORE GOING OUT. THE SPEEDOMETER READING IS APPROXIMATELY 60-65 MPH WHEN THE FAILURES OCCUR. THE DEALER STATED THEY CAN NOT FIND ANYTHING WRONG WITH THE VEHICLE, AND FOR THIS REASON THEY WILL NOT LOOK AT THE VEHICLE ANYMORE PER MANUFACTURER. THE CONTACT WAS TOLD THIS IS AN FAILURE WHICH CANNOT BE DUPLICATED; THE PROBLEM SEEMS TO HAPPEN EARLY IN THE MORNING APPROXIMATELY 5:30-6:30 AM. THE DEALER HAS PERFORMED A CHASSIS ELECTRICAL DIAGNOSIS (TWICE), WINDOW & DOOR DIAGNOSIS AND BODY DIAGNOSIS AND CAN NOT FIND ANYTHING WRONG. THE VEHICLE HAS BEEN IN AND OUT OF THE SHOP A TOTAL OF 42 DAYS.

DT*: THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED ON AND OFF ON THE DASH WHEN THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DETERMINED THE AIR BAG OPERATED AS DESIGNED. *AK

CAR GAINED SPEED, COULD NOT BRAKE THE CAR, WITH FOOT ON BRAKE PEDAL IT WENT EVEN FASTER, HIT OTHER VEHICLES AND SMASHED THROUGH A GARAGE DOOR, STOPPING ONLY WHEN IT RAN INTO A TREE. CAR WAS REPAIRED AT A COST OF OVER $33,000. THE VEHICLE HAD 400 MILES ON THE ODOMETER. *AK

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG ON/OFF SWITCH LIGHT ILLUMINATED ERRATICALLY. THIS PROBLEM HAD OCCURRED SINCE THE VEHICLE WAS PURCHASED. THE SERVICE DEALER WAS CONTACTED AND DETERMINED THAT THERE WAS NO REMEDY REPAIR BECAUSE IT MET NHTSA STANDARDS. THE MANUFACTURED WAS NOTIFIED.

WHILE TRAVELING NORTH BOUND AT APPROXIMATELY 55 MPH ON INTERSTATE I-75 / M-59 WITH IN OAKLAND COUNTY / STATE OF MICHIGAN MY AUTOMOBILE SUDDENLY ACCELERATED, AFTER ATTEMPTING TO APPLY THE AUTOMOBILE BRAKES, TO APPROXIMATELY 85 MPH. THIS SUDDEN UNWANTED ACCELERATION CAUSED THE VEHICLE TO CRASH INTO THE HIGHWAY GUARD RAIL AND GO INTO A ROLL OVER. AS A RESULT OF THE SUDDEN ACCELERATION AND ROLL OVER THE VEHICLE WAS DAMAGE BEYOND REPAIR AND I WAS INJURED WITH SERIOUS BACK, NECK AND PELVIC INJURIES. *JB SEE ALSO 10176450 *DSY

CONSUMER REQUEST FOR INVESTIGATION ON THE 2007 ES350 SPEED CONTROL. *TS THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED, AFTER ATTEMPTING TO APPLY THE BRAKES. THE UNWANTED ACCELERATION CAUSED THE VEHICLE TO CRASH INTO THE HIGHWAY GUARD RAIL AND CONSEQUENTLY THE VEHICLE ROLLED OVER. THE CONSUMER SUFFERED SERIOUS BACK, NECK AND PELVIC INJURIES. *JB UPDATE (FEBRUARY 21, 2007): MS. HODGES SAID THAT SHE WAS TRAVELING ON I-75 FOR 15 MINUTES AND THE CRUISE CONTROL WAS NOT TURNED ON. SHE WAS MERGING ONTO ROUTE 59 AND APPLIED THE BRAKES. HOWEVER, THE VEHICLE NOT ONLY NOT SLOWED DOWN BUT ACTUALLY ACCELERATED TO WHAT SHE BELIEVE WAS 75-80 MPH. TO AVOID CRASHING THE VEHICLES AHEAD, SHE MOVED FROM THE RIGHT LANE TO THE LEFT LANE AND HIT THE GUARD RAIL. THE VEHICLE ROLLED OVER AND TOTALED. SHE WAS CITED BY THE POLICE BUT THE CITATION WAS LATER DISMISSED. TOYOTA SENT HER A LETTER SAYING THAT THEIR INVESTIGATION FOUND NOTHING WAS WRONG WITH THE VEHICLE. SEE ALSO 10174732 *DSY.

2007 LEXUS ES 350. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED ON NUMEROUS OCCASIONS HE HAS EXPERIENCED SUDDEN ACCELERATION WHILE DRIVING BETWEEN 30- 40 MPH. THE FIRST EXPERIENCE OCCURRED WITHIN A FEW WEEKS OF OWNING THE VEHICLE. THE FLOOR MATS WERE REMOVED, HOWEVER THE VEHICLE CONTINUED TO ACCELERATE. EACH TIME THE CONSUMER WENT TO THE DEALER TO VOICE HIS CONCERN, NO REPAIRS WERE MADE. *JB

DT*: THE VEHICLE STATED WHILE TRAVELING 65 MPH ON DRY ROAD CONDITIONS, THE VEHICLE BEGAN TO ACCELERATE UNCONTROLLABLY TO 70 MPH. THE CRUISE CONTROL WAS ACTIVATED WHEN THIS OCCURRED. THE VEHICLE WAS PLACED IN NEUTRAL, AND THE BRAKE PEDAL WAS DEPRESSED, WHICH SLOWED DOWN THE VEHICLE. ON ANOTHER OCCASION WHILE TRAVELING 20 MPH, SUDDEN ACCELERATION RECURRED, THE VEHICLE WAS SHIFTED INTO PARK AND THE IGNITION WAS TURNED OFF. THE DEALER WAS CONTACTED, WHO DETERMINED THAT THE FLOORMAT COULD HAVE DEPRESSED THE ACCELERATOR PEDAL. ON 12/05/06, THE PROBLEM RECURRED WHILE TRAVELING 30 MPH. THE BRAKES WERE DEPRESSED, WHICH DID NOT STOP THE VEHICLE. THE AUTOMATIC TRANSMISSION WAS SHIFTED INTO PARK, WHICH COMPLETELY SHUT THE VEHICLE OFF. SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. ON 12/06/06, THE MANUFACTURER WAS CONTACTED, WHO PROVIDED NO ASSISTANCE.