2011 Lexus ES Complaint Log

The contact owns a 2011 Lexus ES 350. The contact stated that while driving at an undisclosed speed, the contact noticed fluid leaking from the instrument panel. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,912.

I purchased the car on Feb 9, 2014 at the above Lexus Dealership. $26,596.   My dashboard is melting and it’s definitely a safety hazard. When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility.  At times I couldn't see and I almost had an accident when the sun reflected in my eyes. It’s a defect that Lexus is aware of because they offered to fix it under the Customer Support Program (Takata Economic Loss Class Action Settlement).   Furthermore, by way of legal agreement, the ZLZ warranty enhancement coverage extends to my vehicle until January 8, 2026.  However, I should not have to rely on this legal agreement to get Lexus to take care of this repair which has been determined as a defective product/material.   I contacted Lexus HQ 716-941-2295 on November 21, 2024. Lexus said they would not be responsible.   The law recognizes concepts of negligence and strict liability to hold sellers liable for defective goods even when no contract existed.   Furthermore, regarding this dashboard defect, there is liability based on the breach of a warranty for the sale of this defective product. Regarding negligence and strict liability, the law has expanded the scope of warranty protections for consumers. This is true both of liability for express promises made by the sellers regarding the quality of products, and the protections the law presumes when sellers offer goods for sale. Lexus knows that when a seller makes a representation at the time of sale regarding the quality of the product, that product is said to be under warranty. Lexus should not continue to avoid responsibility using the excuse of time limitations on the warranty item.  Lexus should authorize the repair.

We purchased this vehicle in mid 2018. In October of 2018 Lexus issued a customer support process ZLZ which covered our vehicle for problems with the dashboard. At that time, we had no deterioration of our dashboard so we did not respond. The Lexus program expired in 2021. In the last two years, our dashboard has deteriorated quite substantially becoming sticky and more importantly, becoming very reflective. This condition is a serious safety issue for day and night driving as light reflects up on the windshield and obscures vision out of the windshield. We took the vehicle to Lexus San Diego in August of 2024 and they declined to address the repair as a defect and offered to replace the dashboard for approximately $3000. At that time I called the Lexus Corporate Dept and they said that it could fall under the support program again if they re-opened the program. The representative did not offer any timeline for that happening. I sent correspondence to Lexus Corporate in Oct of 2024 and finally heard back on 11/08/2024 that they would only offer a customer paid fix of approximately $2200.00. The dashboard is definitely defective (soon to be inoperable) and creates a very significant safety problem. I do not understand or agree with Lexus not addressing it properly.

I started my vehicle and drove about 1/2 mile when the car started acting like it was running out of gas. I pulled over and got about 1gallon of gas in a gas can and put it in the vehicle. I turned the car back on and drove about 2 blocks when the vehicle started jumping like it was going to run out of gas again. The vehicle then shut down while I was driving it. I made it to the side of the road and put the vehicle in park and turned off the ignition with the push start button. I tried to start the vehicle again with the push start button and the vehicle would just try to start but just crank and not turn on. This ended up being a fault fuel pump. After some research I was able to find out Lexus had several thousand vehicles of the same year make and model recalled due to a faulty fuel pump that goes out while driving causing a dangerous driving condition which is exactly what occurred in my vehicle. I contacted Lexus and was told my vehicle was not included in the recall which I don’t understand due to the fact that my fuel pump went out while was driving. I am requesting this issue be investigated and the vehicle be added to the list of recalled vehicles with faulty fuel pumps

The contact owned a 2011 Lexus ES 350. The contact stated that while driving at 40 MPH, another vehicle crossed over into oncoming traffic, resulting in a head-on collision with the contact's vehicle. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact insurance provider. A police report was filed, and injuries were reported. The contact's wife was transported to an area hospital by EMT and treated for injuries to her right shoulder, left hip, left femur, and left foot, requiring surgery on her shoulder, hip, and femur. The contact also stated that it was required that a stint be placed in his wife's heart. The contact mentioned the injuries sustained resulted in over $1 million in medical treatment. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owned a 2011 Lexus 350. The contact stated that while driving at an undisclosed speed, her vehicle collided with another vehicle that ran a red light at 50 MPH on the front passenger side door. The impact caused the vehicle to careen off the roadway and collide with a billboard support beam where it came to stop. No air bags were deployed. A police report was filed, and injuries were reported. The contact was transported to an area hospital by emergency services and treated for ocular facial pain, diplopia gaze, and a possible brain aneurysm, resulting in post-concussion syndrome. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 170,000.

The contact owns a 2011 Lexus ES350. The contact stated that the passenger’s side air bag warning light was flashing constantly. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Occupant Classification Sensor needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the Occupant Classification Sensor needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V865000 (Air Bags). The failure mileage was approximately 65,000.

I own a 2011 Lexus ES350. I understand there were several times in the past when repairs for a melting dashboard was fixed with no cost to the car owner. I don’t recall receiving information on this offer in a timely manner and now the offers have apparently expired. I think most customers were concerned about the cosmetic damage of the dashboard, but I have valid safety concerns. Sometimes when the sun is out, the line of vision is blurred due to the reflection of the melted dashboard. I want this to be repaired before I have an accident.

The vehicle has severe rust and corrosion underneath affecting the suspension. The brakes and power steering needed repairs but the service would cause even more damage to the vehicle. The vehicle was confirmed by sterling mcall lexus of clear lake. 18160 Gulf Fwy, Houston, TX 77546. and also Firestone Center Pearland 2908 Broadway St, Pearland, TX 77581. This vehicle is unsafe to operate due to the corrosion. An accident may soon occur.

2011 LEXUS ES. CONSUMER WRITES IN REGARDS TO BROKEN DOOR HANDLE. THE CONSUMER STATED THE OUTSIDE DOOR HANDLE WAS BROKEN, THE DRIVER'S SEAT COVER AND OUTER BOLSTER SECTIONS WERE DAMAGED, AND THE ROOF PAINT WAS PEELING. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.

TL* THE CONTACT OWNED A 2011 LEXUS ES350. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 70 MPH, WITHOUT WARNING AN ABNORMAL NOISE WAS HEARD COMING FROM THE PASSENGER WHEEL AND WITHIN SECONDS HE LOST CONTROL OF THE VEHICLE CRASHING INTO A DITCH AND FLIPPING OVER. THE DRIVER DEPRESSED THE BRAKE PEDAL AS THE VEHICLE SLID ON THE WET ROADWAY DUE TO THE RAIN. THE DRIVER WAS EJECTED FROM THE VEHICLE THRU THE WINDSHIELD AS THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A BROKEN HIP AND FACE LACERATION AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS MADE. THE INSURANCE COMPANY WAS CONTACTED AND TOWED THE VEHICLE TO A LOT WHERE IT WAS DEEMED A TOTAL LOSS. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AS A CLAIM WAS FILED. HOWEVER NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *DT

THE DASHBOARD IS MELTING WHICH RESULTS IN THE NOXIOUS CHEMICAL SMELL AND ADHESIVE COMPOUND THAT IS STICKY TO THE TOUCH.

THIS WEB SITE (THE NHTSA) SAYS THERE IS NO RECALL ON THIS VIN, BUT TOYOTA/LEXUS SITE SAYS THERE IS, FOR THE AIRBAGS. THIS MISLEADING INFORMATION ON A GOVERNMENT WEB SITE CAN BE DANGEROUS.

N/A

SUPPLEMENTAL RESTRAINT SYSTEM (SRS) WARNING LIGHT IS ILLUMINATING ON INSTRUMENT PANEL AND DOES NOT GO OUT WHEN CAR IS STARTED AND DRIVEN.

THE LEATHER ON BOTH DRIVER AND PASSENGER SEATS HAVE FAILED AND SPLIT, DETERIORATED AND THE LEATHER ON THE ARMREST BETWEEN SEATS HAVE DETERIORATED.

TAKATA RECALL - NO INCIDENT YET

I WAS DRIVING ON INTERSTATE JUST OUTSIDE BEAUMONT, TEXAS ON THURSDAY, NOVEMBER 2 WHEN I HEARD A LOUD NOISE SIMILAR TO A GUNSHOT OR AN EXPLOSION. IMMEDIATELY AFTER I HEARD THE NOISE, I NOTICED MY SUNROOF COVER SHAKING AND WIND COMING THROUGH THE TOP OF MY CAR. I PULLED THE COVER BACK JUST A LITTLE AND NOTICED SHATTERED GLASS. WHEN I PULLED OVER AT THE NEXT SERVICE STATION, I GOT OUT AND REALIZED MY SUNROOF WAS SHATTERED. I CONTACTED LEXUS AND THEY PRETENDED TO BE SURPRISED; HOWEVER, AFTER FURTHER RESEARCH, I DISCOVERED A CLASS ACTION LAWSUIT AND MANY OTHER COMPLAINTS REGARDING THIS SAME ISSUE. I HAVE SINCE HAD THE SUNROOF REPAIRED, BUT NOT BY LEXUS. THE DEALERSHIP OFFERED TO REPAIR IT TO THE TUNE OF $2,000. THE SUNROOF REPAIR COMPANY WHERE I TOOK MY CAR REPAIRED IT FOR A FRACTION OF THAT. THIS MORNING I RECEIVED A PHONE CALL FROM LEXUS CORPORATE OFFICE STATING THAT THE DAMAGED SUNROOF WAS DUE TO "IMPACT," WHICH IS NOT TRUE. OF COURSE, LEXUS IS NOT TAKING ANY RESPONSIBILITY FOR MY VEHICLE. I SUSPECT THEY WILL CONTINUE TO KEEP THEIR DEFECTIVE VEHICLES ON THE ROAD UNTIL AN ADEQUATE NUMBER OF PEOPLE HAVE DIED FROM THE DEFECTS. THE GENERAL MANAGER OF LEXUS OF CLEAR LAKE REACHED OUT TO ME ON THIS PAST SATURDAY AND ASKED THAT I EMAIL HER, WHICH I DID. HOWEVER, I NEVER HEARD ANYTHING BACK FROM HER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FWY, HOUSTON, TX 77074 (713) 995-2600) STATED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STERLING MCCALL LEXUS (10025 SOUTHWEST FWY, HOUSTON, TX 77074; 713-995-2600) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *LN CONSUMER STATED A NEW AIRBAG PART WAS INSTALLED 10/12/17 THUR 10/13/17 A LOANER CAR WAS PROVIDED. YOU MAY CLOSE THIS CASE. UPDATED 7/24/18*JB *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WESTSIDE LEXUS (12000 KATY FWY, HOUSTON, TX 77079; 281-558-3030) AND WAS INFORMED THAT HE WOULD BE NOTIFIED ONCE PARTS BECAME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL", AFTER CONTACTING LOCAL LEXUS DEALERSHIP I MADE AN APPOINTMENT ON 9/8/2017 TO HAVE REPAIRS MADE, I WAS TOLD NO REMEDY AVAILABLE PER THE LOCAL LEXUS DEALERSHIP (LEXUS OF BELLEVUE). IT IS NOW 12/19/2017 AND STILL NO REPAIRS OR REMEDY FROM LEXUS.

TAKATA RECALL; I HAVE MAJOR CONCERN RELEVANT TO NOT ONLY THE PASS/SIDE AIR BAG, BUT TO THE DRIVER SIDE AIR BAG ALSO. I REQUEST BOTH SIDES BE REPLACED, UNLESS YOU CAN PROVIDE DATA THAT WILL CONFIRM THERE IS NO ISSUE WITH DRIVERS SIDE AIR BAG. DEALER/SEWELL ADVISED MY WORK WOULD BE DONE IN SEPT 17. THEY HAVE YET TO SET UP AN APPT FOR MY REPAIRS. PLS HELP. THANKS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - IT HAS BEEN OVER A YEAR AND LEXUS HAS NOT COME UP WITH A SOLUTION, PUTTING ME AND MY FAMILY IN DANGER!

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED LEXUS OF MEMPHIS 2600 RIDGEWAY RD, MEMPHIS, TN 38119, PHONE NUMBER: (901) 362-8833, WHERE IT WAS CONFIRMED THAT THE RECALL REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/05/17*LJ *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 10/23/17 *BF UPDATED 11/1/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE PERFORMANCE LEXUS DEALER (LOCATED AT 4328 KINGS WATER DR, CINCINNATI, OHIO; 513-677-0177) WHO INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/2017 *LN THE CONSUMER STATED THE RECALL WAS REPAIRED. *TR

TAKATA RECALL

"TAKATA RECALL"; IT HAS BEEN 14 MONTHS SINCE ORIGINAL RECALL NOTIFICATION FROM LEXUS; MAY 2016. NO FURTHER UPDATES HAVE BEEN RECEIVED. I LIVE IN THE SW FLORIDA CLIMATE WHICH IS CLASSIFIED AS MOST DANGEROUS FOR POSSIBLE EXPLOSION. WWW.SAFERCAR.GOV STILL LISTS NO SOLUTION YET. THIS NEEDS SOME STRONG GOVERNMENT INVOLVEMENT

1. BODY PAINT HAS DETERIORATED GREATLY ON ROOF, FRONT HOOD AND TRUNK, PICTURES ATTACHED. 2. LEATHER SEATS DETERIORATED. DRIVER SEAT BROKE IN VARIOUS PARTS. PASSENGER AND REAR SEATS ALSO DETERIORATING. PICTURES ATTACHED. DATE RECORDED ON THE WHEN DID THIS HAPPEN FIELD IS AN APPROXIMATE WHEN WE FIRST NOTICED THE IMPLICATION OF THESE ISSUES.

TAKATA RECALL NOTICE RECEIVED FROM MANUFACTURER OVER A YEAR AGO. AFTER SEVERAL INQUIRIES I HAVE HEARD NOTHING. THE NOTICE STATED THAT I COULD NOT TRADE OR SELL MY CAR OR HAVE PASSENGERS IN THE FRONT SEAT SAFELY UNTIL THE ARIBAG RECALL IS REMEDIED.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THAT CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE MANUFACTURER ADVISED THAT PARTS WOULD BE AVAILABLE IN SEPTEMBER OF 2017. HOWEVER, THE MANUFACTURER HAD NOT VERIFIED IF INDEED THE PARTS WERE PRESENTLY AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS RECALL INCOMPLETE REMEDY NOT YET AVAILABLE.

TAKATA RECALL/NO LEXUS REMEDY AVAILABLE DUE TO THE FACT THAT LEXUS HAD NO PLAN IN PLACE TO HANDLE THE AIR BAG RECALL AND I DID NOT WANT TO BE BEHIND THE WHEEL OF A TICKING TIME BOMB, I FELT THAT IT WAS IN MY BEST INTEREST TO TRADE IN/SELL MY LEXUS. I ENDED UP TRADING MY LEXUS INSTEAD OF SELLING IT BECAUSE I HAD TO INFORM ANY PERSPECTIVE BUYER OF THE PENDING RECALL AND WHAT IT ENTAILED. I ENDED UP TRADING FOR A 2014 TOYOTA CAMRY SE AND IN DOING SO COST MYSELF APPROXIMATELY $2000.00 TO $2500.00 BECAUSE I DID NOT GET THE TRUE VALUE FOR THE TRADE IN WHICH WAS LISTED BETWEEN $18,000 - $18,500 IN ALL OF THE RECOGNIZED APPRAISAL COMPANIES I CHECKED AND HAD TO SETTLE FOR A $16,000.00 TRADE IN VALUE DUE TO THE RECALL NOTICE STILL AFFECTING MY LEXUS. NHTSA RECALL NUMBER 17V006 RECALL DATE: JANUARY 9, 2017 MANUFACTURER RECALL NUMBER: G2G REMEDY: LEXUS IS CURRENTLY PREPARING THE REMEDY FOR THIS CONDITION AND WILL PROVIDE ADDITIONAL INFORMATION AS IT BECOMES AVAILABLE. THE REMEDY, WHEN AVAILABLE, WILL CONSIST OF THE REPLACEMENT OF THE AIRBAG INFLATOR OR THE AIRBAG ASSEMBLY, DEPENDING ON THE VEHICLE MODEL. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA INFLATORS NO REMEDY ONE YEAR LATER!!!

TAKATA RECALL . I WAS ADVISED ABOUT THIS ISSUE WHEN I TOOK MY CAR IN FOR SERVICE LAST TIME. AT CROWN LEXUS OF ONTARIO. I REMINDED THE DEALER THAT I HAD RECEIVED A NOTICE LAST YEAR BUT LEXUS HAS NOT DONE ANYTHING FOR IT YET . I ALSO TOLD THE DEALER THAT THIS IS A SAFETY ISSUE AND NEEDS TO BE FIXED SOON.

I RECEIVED FROM LEXUSIMPORTANT SAFETY RECAL ABOUT AIR BAG RECALL ON MAY 23 2016. I CALL LEXUS DIVISION TO REQUEST REPLACE THE AIR BAG AT :1-800-255-3987 ABOUT 3 TIME BUT THEY SAID AIR BAG ARE NOT AVALABLE AND THE SAID WHEN EVER AIR BAG AVAILABLE THEY WILL CALL BUT I STILL WAIT UNTILL TODAY AND NOT THING HAPEN. PLEASE HELP THANK, [XXX] PHONE: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TAKATA RECALL NHTSA RECALL NUMBER 16V340 MANUFACTURER RECALL NUMBER G2G AS OF APRIL 23 2017 O AIRBAG REPLACEMENT FOR RECALL BAG HAS BEEN PROVIDED BY LEXUS AND DANGER REMAINS

TAKATA RECALL. I RECEIVED A RECALL NOTICE ELEVEN MONTHS AGO. MAY 2016. I WAS TOLD THE REPLACEMENT WOULD TAKE PLACE IN LATE DECEMBER 2016 OR BY JANUARY 2017. IT IS NOW APRIL 20, 2017 AND AS OF THIS DAY NOTHING. TOYOTA HAS HAD AMPLE TIME TO RESOLVE THIS ISSUE. MY VEHICLE IS IN ZONE A RECALL

TAKATA AIR BAG RECALL - THE RECALL LETTER FOR AIR BAG WAS ISSUED ON MAY 23, 2016 AND THE CAR MANUFACTURE LEXUS HAS NO REMEDY YET FOR PASSENGER AIR BAG REPLACEMENT. IT IS APPROACHING ONE YEAR SINCE THE RECALL FOR THE PASSENGER AIR BAG RECALL. IT IS UNACCEPTABLE TO TAKE ALMOST ONE YEAR WITHOUT REMEDY.

EXPLODING SUNROOF

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. ALWAYS HAVE PASSENGER SEATING IN THE FRONT SEAT. CALL LEXUS 1 800 255 3987 TWO TIMES IN 12/2016 AND 03/2017 AND WAS TOLD REMEDY DATE IS UNKNOWN AND IT WILL TAKE A LONG TIME. AND IN THE RECALL, THERE IS A STATEMENT SAYING:"YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT"

TAKATA RECALL RECEIVED A RECALL NOTICE IN JULY 2016. RECEIVED NO CONTACT FROM THE MANUFACTURER ABOUT SCHEDULING REPAIRS. CONTACTED THE MANUFACTURER IN MARCH 2017. I WAS TOLD THAT THEY HAD NO IMMEDIATE PLANS TO REPLACE THE AIRBAGS DUE TO LACK OF REPLACEMENT PARTS. MY VEHICLE IS SEVEN YEARS OLD, AND BASED ON THE INFORMATION PUBLISHED REGARDING DEGRADATION OF THE ORIGINAL AIRBAGS, I UNDERSTAND THAT MY VEHICLE IS IN GREATER DANGER OF HAVING DEFECTIVE AND POSSIBLY DANGEROUS AIRBAGS. AS A RESULT, I REQUESTED A REPLACEMENT OR LOANER VEHICLE UNTIL REPAIRS COULD BE MADE TO MY VEHICLE AND WAS TOLD I WOULD BE CONTACTED BY A LOCAL DEALER REPRESENTATIVE TO ARRANGE ONE, BUT WAS NEVER CONTACTED THEREAFTER. MANUFACTURER CASE NUMBER IS 1701061699.

AIR BAG DID NOT INFLATE VEHICLE STATIONARY IN TRAFFIC WHEN HIT FROM REAR DRIVING VEHICLE INTO ANOTHER CAR ON RT 27 SUNRISE HIGHWAY.

TAKATA RECALL-I JUST RECEVE A NOTICE FEB 23RD 2017 AND THEY HAVE BEEN AWARE OF ISSUE SINCE MAY 2016.THEY HAVE NO SOLUTION BUT FO ME TO NOT HAVE PPL RIGJT IN MY FRONT SEAT.THAT UNACCEPTABLE. THEY ARE PUTTING MY FAMILY AT RISK AND TELL ME NOT TO UTILIZE MY FIURE TO FULL CAPACITY.NOT ONLY TJE SAFTY PART BUT I PAY MONTHY ON MY CAR AND THEY GONNA TELL ME THERE NO SOLUTION AFTER A YEAR.THEN I CALL THE NUMBER ON THE NOTICE AND THEY TOLD ME CALL MY NEAREST DEALER TO LET THEM DEAL WITH IT COMPLETELY UNACCEPTABLE I COULDNT EVEN REACH SOMEONE AT THE DEALER TO TALK TO.

TL* THE CONTACT OWNS A 2011 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE CONTACT HAD NOT EXPERIENCED A FAILURE THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ *CN

TAKATA RECALL. I HAVE TAKEN MY VEHICLE IN FOR AN AIRBAG REPLACEMENT DUE TO NOTIFICATION OF RECALL ON JEN 16, 2017 AND WAS TOLD THE REMEDY IS NOT YET AVAILABLE. IT IS NOW ROUGHLY 8 MONTHS LATER AND THEY STILL DO NOT HAVE A REMEDY READY FOR MY VEHICLE. THIS IS BEYOND UNACCEPTABLE AS THEY IDENTIFY RISK TO PASSENGERS IN THE VEHICLE IN THE EVENT OF DEPLOYMENT. EACH TIME I CONTACT THE DEALER THEY SIMPLY STATE THERE IS NOT REMEDY AVAILABLE AT THIS POINT AND JUST WAIT LONGER. MY COMPLIANT IS THAT THIS IS WELL BEYOND A REASONABLE AMOUNT OF TIME TO MAKE A CUSTOMER WAIT FOR A DEFECTIVE PRODUCT REPAIR.

NOTHING HAS HAPPENED. WHY IS IT TAKING LEXUS SO LONG TO FIX THE PROBLEM? ESPECIALLY SINCE THERE IS POTENTIALLY SERIOUS DANGER POSSIBLE.