2005 Mercury Grand Marquis Complaint Log

I STARTED MY VEHICLE, THE AIR BAG LIGHT ON THE DASH FLASHES THREE TIMES, THEN ANOTHER THREE TIMES, THAN STAYS ON SOLID. I TOOK MY CAR TO THE LOCAL FORD DEALERSHIP AND THEY DIAGNOSED THAT BOTH DRIVER AND PASSENGER SEAT BELT PRE-TENSIONERS ARE SHORTED OUT AND NEED TO BE REPLACED AT A COST OF $1608. THEY TOLD ME MY AIR BAGS WILL NOT DEPLOY DUE TO THIS MALFUNCTION. I CALLED FORD MOTOR CO AND THEY SAID THERE ARE NO PLANS TO ISSUE A RECALL OVER THIS PROBLEM. THEY DID GIVE ME A CLAIM NUMBER AND TOLD ME THAT IF I GET IT REPAIRED AT A FORD DEALERSHIP, AND THERE EVER IS A RECALL, THEY WILL CONSIDER REIMBURSEMENT. A QUICK SEARCH ON THE INTERNET INDICATES THAT THIS IS A FAIRLY COMMON PROBLEM WITH THE 2005 GRAND MARQUIS. GIVEN THAT THE AIR BAGS WILL NOT DEPLOY IN AN ACCIDENT, HOW IS THIS NOT SUBJECT TO A SAFETY RECALL? *TR

2005 GRAND MARQUIS RECALL NOTICE ON YOUR VEHICLE, IT MAY BE POSSIBLE THAT THE UPPER INTERMEDIATE STEERING SHAFT WAS SERVICED INCORRECTLY DURING PREVIOUS REPAIRS FOR SAFETY RECALL 13S08 OR REGIONAL PROGRAM 13R01. *MW THE CONSUMER ATTACHED RECALL # 14V704000. DOCUMENT IS WRITTEN IN SPANISH. *JB

AIR BAG DASH LIGHT STARTED TO FLASH SEVERAL TIMES AND THEN REMAINED ILLUMINATED STEADILY AFTER A FEW DAYS. DEALERSHIP CONDUCTED DIAGNOSTIC SCAN, WHICH REVEALED PROBLEM WITH BOTH DRIVER AND PASSENGER PRETENSIONERS, NEEDING REPLACING. THEIR ESTIMATE WAS APPROX. $1,500.00. FROM WHAT WE'VE RESEARCHED, THERE APPEAR TO BE NUMEROUS INCIDENTS OF THIS NATURE. THERE SHOULD BE A FULL INVESTIGATION WITH POSSIBLE RECALL. CANNOT AFFORD THIS REPAIR!!

I WAS DRIVING AT NIGHT AND TURNING INTO A DARK DRIVEWAY WITH MY LIGHTS FUNCTIONING FINE AND THEY UNEXPECTEDLY WENT OUT. IT WAS AN INTERMITTENT PROBLEM AND WOULD HAPPEN WITHOUT WARNING WHILE DRIVING WITH THE LIGHTS ON. WE REPLACED THE LIGHT SWITCH AND THOUGHT THE PROBLEM HAD BEEN FIXED; THE LIGHTS SEEMED TO FUNCTION PROPERLY FOR ABOUT THREE WEEKS. THE LAST TIME THIS HAPPENED, RECENTLY, I WAS ON THE INTERSTATE TRAVELING AT 73 MPH, PASSING A SEMITRAILER, WHEN THE LIGHTS WENT OUT. TERRIFYING! FORTUNATELY, I WAS ABLE TO GET PAST THE SEMI AND PULL OVER TO THE SHOULDER, THROW ON MY FLASHERS, AND FIDDLE WITH THE LIGHT SWITCH UNTIL THE LIGHTS CAME BACK ON. *TR

THE ISSUE DESCRIBED IN PE08066 HAPPENED TO ME LAST NIGHT. WHILE DRIVING AT APPROX 50 MPH MY HEADLIGHTS TUNED OFF SPONTANEOUSLY. LUCKILY I HAD OTHER CARS IN FRONT AND BEHIND ME AND COULD STILL SEE THE ROAD BECAUSE OF THEIR LIGHTS. MY TURN SIGNAL FUNCTIONED WHEN I SIGNALED I WAS PULLING OVER, AND IT APPEARED MY SIDE MARKERS WERE STILL ON (YELLOW GLOW OFF CARS AROUND ME). I DO NOT KNOW IF MY TAIL LIGHTS WERE STILL ON. I TURNED MY HEADLIGHT DIAL FROM AUTOMATIC TO MANUAL HEADLIGHTS, AND THERE WAS NO DIFFERENCE. THEN, MY HEADLIGHTS CAME BACK ON SPONTANEOUSLY. THEY WERE OUT FOR A TOTAL FOR 10-15 SECOND. THIS IS VERY DANGEROUS. *TR

STARTED VEHICLE TO MOVE IT IN MY DRIVEWAY. PUT IT IN DRIVE AND THROTTLE STUCK OPEN AND VEHICLE SLAMMED MY GARAGE CORNER. TRIED PUTTING IT IN PARK AND IT WENT INTO REVERSE (BRAKE OVERRIDE DID NOT WORK) INSTEAD AND CROSSED STREET, WENT ACROSS NEIGHBORS LANDSCAPING STONES AND SLAMMED INTO THE HOUSE NEXT DOOR'S FRONT PORCH AT WHICH TIME THE IGNITION SHUT DOWN AND THE CAR CAME TO A STOP. MANY THOUSANDS OF DOLLARS IN DAMAGES TO ALL THREE HOMES. *JS

NIGHTTIME, TURNED CAR OFF IN DRIVE THROUGH LINE AT FAST FOOD PLACE 185 MILES FROM HOME. HAVE LIGHT SWITCH ON AUTOMATIC. TURNED CAR ON AND DROVE OFF ONLY TO REALIZE THAT MY HEADLIGHTS WERE NOT ON. STOPPED IN ADJACENT PARKING LOT AND BEGAN PLAYING WITH THE SWITCH, TURNING CAR OFF AND ON, TRYING TO FIGURE OUT HOW TO DRIVE THREE HOURS WITH NO LIGHTS... HIGH BEAM FLASH MODE WOULD FUNCTION, BUT WOULD BE VERY UNSAFE ON TWO LANE HIGHWAY. SUDDENLY BEGAN WORKING ON OWN. STOPPED ONE TIME IN ROUTE HOME BUT AGAIN PLAYED WITH IT TILL IT CAME ON AGAIN. FEAR THIS IS A BIG SAFETY ISSUE. *TR

AIR BAG LIGHT STAYS ON. FORD DEALER SAYS $1,300 REPAIRS NEEDED. *JS

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE IN ORDER FOR THE HEADLIGHTS TO RESUME NORMAL FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE LIGHTING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE LIGHTING MODULE HAD BEEN REPAIRED PREVIOUSLY UNDER AN UNKNOWN MANUFACTURER'S RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,300.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG PRETENSIONER FAILED. AS A RESULT, THE SEAT BELT RETRACTOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE. UPDATED 7/16/15*CN THE CONSUMER STATED THE PARTS HAVE NOT BEEN IN STOCK SINCE 10-10-14. UPDATED 07/23/15*JB

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO THE LIGHTING CONTROL MODULE ISSUES. *SMD THE CONSUMER STATED FAILURE OF THE LIGHTING CONTROL MODULE, CAUSE THE HEADLIGHTS TO GO OUT WITHOUT WARNING. THE ONLY WAY TO TURN THEM BACK ON, WAS TO REACH UNDER THE DASHBOARD AND TAP THE AFFECTED MODULE WHICH WORKED SOMETIMES AND SOMETIMES IT DIDN'T. THE PART WAS ORDERED ON NOVEMBER 6, 2014. HOWEVER, THE DEALER HAD NO IDEA WHEN THE SHIP WOULD BE FOR THE PART. *JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS SUDDENLY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

HEADLIGHTS WENT OUT. I RECEIVED A NOTICE FROM FORD IN APRIL OF 2014 THERE WAS AN ELECTRICAL/LIGHTS PROBLEM AND THEY WOULD REPAIR IF OWNER ACTUALLY HAD THIS PROBLEM. I HAD NO PROBLEM UNTIL OCT 2014. WENT TO MY DEALER QUICK LANE/FORD IN TOPEKA, KS. THEY REPORTED THAT PART HAS BEEN ON BACK ORDER SINCE MAY OF 2014. CONTACT ANOTHER FORD DEALER WHO REPORTED SAME. LIGHT HAVE REGULARLY GONE OFF SINCE THAT TIME. WHAT IS A REASONABLE TIME TO EXPECT THAT THEY WOULD HAVE CORRECT PARTS TO REPLACE AS NEITHER DEALER HAD ANY REPORT AS TO WHEN PART MIGHT COME. VIN: [XXX] FIELD SERVICE ACTION NUMBER: 14N01 FSA TITLE: EXTENDED WARRANTY COVERAGE ON LIGHTING CONTROL MODULE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON THE EXPRESSWAY WITH THE HEADLIGHTS ON AUTO-ON, THE HEADLIGHTS ON OUR VEHICLE TURNED OFF. I ATTEMPTED TO TURN THEM ON MANUALLY, BUT THEY WOULD NOT COME ON. THIS SITUATION HAS HAPPENED SEVERAL TIMES AND CREATES A VERY DANGEROUS SITUATION. THEY DO EVENTUALLY COME ON, SOMETIMES WHEN PLAYING WITH THE LIGHT SWITCH MANUALLY AND SOMETIMES NOT UNTIL YOU STOP, TURN THE VEHICLE OFF AND THEN TURN THE VEHICLE BACK ON AGAIN. OCCURRENCES ARE RANDOM. THERE IS NO STEADY PATTERN. THANKS. *TR

THE AIR BAG WARNING LIGHT CAME ON AND STAYED ON. TURNED OFF IGNITION. RESTARTED VEHICLE AND AIRBAG WARNING LIGHT CAME BACK ON. TOOK TO FORD DEALER DIAGNOSED AS A BAD SEATBELT PRETENSIONER COST FOR DIAGNOSIS $110.00 ESTIMATED COST TO REPAIR $830.00. DID NOT HAVE REPAIRED. THIS SHOULD BE A RECALL ITEM. *TR

THIS IS A COMPLAINT ON FORD MOTOR CO. WE RECEIVED A LETTER FOR A RECALL IN APRIL, FOR THE LIGHTING CONTROL MODULE. NOT LONG AFTER, THE HEADLIGHTS WENT OUT. NOTHING COULD GET THEM BACK ON. WE TOOK THE VEHICLE TO THE DEALER. THE STATED THEY DID NOT HAVE THE PART. THAT WAS OVER TWO MONTHS AGO. THE DEALER STILL DOES NOT HAVE THE PART. SO THE CAR HAS BEEN SITTING THERE FOR THAT LENGTH OF TIME. WE COULD NOT TAKE A CHANCE OF DRIVING IT WITHOUT ANY LIGHTS. HOW CAN THE DEALER GET THE PART FROM CO? IT IS RIDICULOUS TO SEND OUT A RECALL LETTER AND THEN NOT SUPPLY THE PART. ...UPDATED 10/22/14 *BF

BOTH AIR BAG LIGHTS HAVE STAYED LIGHTED FOUR MONTHS APART. REPLACEMENT WAS A COMPLETE (USING FORD MOTOR CO PARTS) UNIT ON DRIVER-SIDE IN MAY 2014. NOW(SEPT 9,2014) THE PASSENGER SIDE UNIT NEEDS REPLACEMENT AT A COST OF $700.00 FOR EACH SIDE. THE STATE OF VIRGINIA INSPECTION PROCESS REQUIRES REPLACEMENT FOR THE VEHICLE TO PASS. I'M TOLD THE AIR BAG IS IN-OPERATIVE WHEN THE LIGHT IS ON THIS A SAFETY ISSUE. *TR

HEADLIGHTS SUDDENLY WENT OUT WHILE DRIVING ON INTERSTATE HIGHWAY AT NIGHT. I HAD RECEIVED A "CUSTOMER SATISFACTION PROGRAM" RECALL FROM FORD MOTOR COMPANY IN APRIL OF THIS YEAR ADVISING THAT THE "LIGHTING CONTROL MODULE" (LCM) COULD FAIL CAUSING THE LOSS OF HEADLIGHTS. I TOOK MY CAR TO THE LOCAL DEALERSHIP THE NEXT DAY. THE CAR WAS EXAMINED, THE DEFECT WAS ACKNOWLEDGED, AND THE REPLACEMENT LCM WAS ORDERED. IT HAS NOW BEEN WELL OVER TWO MONTHS SINCE THE LCM WAS ORDERED. THE DEALERSHIP CLAIMS THAT THE SUPPLY OF THE LCM IS SHORT DUE TO THE MASSIVE NUMBER OF DEFECTS. I HAVE PLEADED FOR RELIEF BY EMAILING FORD BUT THEY HAVE NOT SEEN FIT TO EVEN RESPOND TO MY COMMUNICATION. IT IS BEYOND MY COMPREHENSION HOW ANY PRUDENT PERSON, CORPORATION, OR ADMINISTRATION COULD CATEGORIZE LOSING THE HEADLIGHTS AS ANYTHING OTHER THAN A SAFETY ISSUE! IT IS FOR THIS REASON THAT LITTLE ACTION IS BEING TAKEN TO CORRECT THIS POTENTIALLY FATAL SITUATION. *TR

HEADLIGHTS INTERMITTENTLY FAIL WITHOUT WARNING AND CANNOT BE REGAINED WITH HEADLIGHT SWITCH. IN FACT, NO POSITION OPERATES WITH THE HEADLIGHT SWITCH - NO PARKING LIGHTS, NO HEADLIGHTS, ETC. ONLY AFTER A SEEMINGLY RANDOM COOLING PERIOD WILL THE MODULE ALLOW THE CIRCUIT TO RE-ENGAGE. FORD ISSUED RECALL 14N01 BUT TO DATE HAS NOT PROVIDED CAR DEALERS NOR RETAIL CUSTOMERS WITH A REPLACEMENT SWITCH. ONE FORD DEALER ( TOM PECK FORD 608-676-2273) SAYS BACK ORDERS ARE UNFILLED . NO FORD DEALERS NOR AFTER MARKET AUTO PARTS COMPANIES ARE ABLE TO OBTAIN THE PART. EVEN IF THE VEHICLE OWNER ATTEMPTS TO PURCHASE AND REPLACE THE SMALL CIGARETTE SIZED BOX CALLED A "LIGHT CONTROL MODULE" OUT OF POCKET, RATHER THAN WAITING ON FORD, IT CANNOT BE FOUND ON THE MARKET IN COMPANIES LIKE ADVANCE AUTO PARTS. THIS IS NOT INTENDED AS A SHRILL COMPLAINT ABOUT FORD. BUT THE DANGER IS HUGE TO THE DRIVER AND OTHER VEHICLES WHEN THIS PART RANDOMLY CAUSES ALL POWER TO BE LOST TO THE HEADLIGHTS. AT HIGHWAY SPEEDS, IT IS VERY DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE TO A STOP IN TOTAL DARKNESS. THE PART FAILURE IS INCREASING IN FREQUENCY, AND IS HAS BECOME A SAFETY MENACE. SOME FORD OR MERCURY OWNERS MAY NOT BE AFFLUENT ENOUGH TO OWN A SECOND VEHICLE TO DRIVE ONLY AT NIGHT. NO DRIVERS WANT TO ENCOUNTER ANOTHER VEHICLE WITH THAT KIND OF MALFUNCTION. IN FACT, ALL THE VEHICLES WITH THAT KNOWN HAZARD SHOULD BE OFF THE ROAD AT NIGHT. NO DOUBT FORD HAS BEEN ADDRESSING THE LIGHT CONTROL MODULE ISSUE SINCE THE APRIL 2014 RECALL, BUT CERTAINLY NOT WITH THE URGENCY REQUIRED. *TR

ALL HEADLIGHTS AND PARKING LIGHTS SHUT OFF WITHOUT WARNING WHILE DRIVING AT NIGHT IN THE DARKEST PART OF THE ROAD. IT HAPPENS WHEN THE LIGHTS ARE SET ON AUTOMATIC, AND WHEN THEY ARE SET ON MANUAL. THERE WAS ONLY A DITCH ON EITHER SIDE OF THE ROAD (NO SHOULDER) AND NO STREET LIGHTS....SCARY!!!!! *TR

FAILED LAMP CONTROL MODULE, HEADLIGHTS FAIL TO WORK, ONLY HIGH BEAMS WORK WHEN LEVER IS HELD IN FLASH POSITION. FORD ISSUED AN EXTENDED WARRANTY PROGRAM 14NO1 IN THE SPRING OF 2104 FOR JUST THIS PART FOR 15 YEARS OR 250,000 MILES. NO REPLACEMENT PARTS ARE AVAILABLE IN THE USA. THE DEALER SAYS THEY HAVE A WAITING LIST THAT GOES BACK SIX MONTHS. HAVE TALKED TO REGIONAL MANAGERS IN DEARBORN, MICH. ALL SAY THEY HAVE NO IDEA OF A SHIPPING DATE, MUCH LESS A DELIVERY DATE, FROM SUPPLIER. WON'T INDICATE HOW MANY VEHICLES ARE EFFECTED, BUT HAS TO BE MANY DUE TO EXTENDED WARRANTY PROGRAM. THEIR SOLUTION IS IF THE LIGHTS DON'T COME ON OR GO OUT WHILE DRIVING IS TO HIT UNDER THE DASH TO THE RIGHT OF THE STEERING COLUMN AND THEY SHOULD COME ON. THIS MEANS THERE ARE CARS ON THE ROAD THAT PEOPLE ARE DRIVING DURING DAYLIGHT HOURS KNOWING THAT THEIR CARS HEADLIGHTS ARE NOT WORKING CORRECTLY, BUT NO PARTS AVAILABLE FROM FORD TO HONOR WARRANTY. THIS MEANS THAT CARS ARE BEING USED THAT MAY NOT BE LEGAL TO DRIVE IN THE RAIN (MOST STATES HAVE HEADLIGHT ON IF RAINING LAW) AND ALSO WILL NOT PASS STATE INSPECTION. I UNDERSTAND THAT PARTS ARE NOT ALWAYS READILY AVAILABLE, BUT SHOULD BE AVAILABLE IN SEVERAL DAYS. IF THIS IS A KNOWN PROBLEM, WHY ARE THERE NO PARTS? NO OTHER HELP OR LOANER VEHICLE PROGRAM IS AVAILABLE. *TR

AIR BAG LIGHT ILLUMINATED. DEALER SAID THE PASSENGER SIDE SEAT BELT PRETENSIONER NEEDED TO BE REPLACED AT A COST OF 500.00+. HE MENTIONED THAT THIS WAS A CHRONIC PROBLEM WITH 2005 GRAND MARQUIS VEHICLES. HE ALSO MENTIONED THAT WHEN THE AIR BAG LIGHT WAS ILLUMINATED AND THAT THE AIR BAG SYSTEM WOULD NOT FUNCTION. I ALSO DID AN INTERNET SEARCH AND FOUND THAT THIS IS INDEED A CHRONIC PROBLEM WITH FORD VEHICLES IN GENERAL FOR 2005 MODEL VEHICLES. I HOPE TO SEE THIS ISSUE ADDRESSED BY A RECALL AS I CANNOT AFFORD TO PAY TO HAVE IT REPAIRED. THIS VEHICLE WAS PURCHASED NEW AND HAS 32416 MILES AND HAS NEVER BEEN INVOLVED IN AN ACCIDENT. *TR

LIGHTING CONTROL MODULE INTERMITTENTLY NOT WORKING. NOT RELIABLE FOR EVENING TRAVEL. PART ON BACK ORDER FROM FORD DEALER WITH NO ESTIMATED DELIVERY DATE - I WAS TOLD ANYTIME FROM 1 WEEK UP TO ONE MONTH. WILL NEED TO RENT A VEHICLE. WHAT COMPENSATION FOR CAR RENTAL DO YOU OFFER DUE TO THE FACT THERE IS NO ESTIMATED DELIVERY DATE FOR THIS PART? *TR

MY 2005 MERCURY GRAND MARQUIS AIRBAG LIGHT IS ON. DEALERSHIP CLAIMS THE AIRBAGS WILL NOT DEPLOY DUE TO A MALFUNCTIONING SEATBELT PRETENSIONER. REPAIR/REPLACEMENT WILL COST $1800 TO DO BOTH PASSENGER AND DRIVER. CAR ONLY HAS 29,250 MILES ON IT. I HAVE FOUND WHERE THIS SEEMS TO BE AN ONGOING PROBLEM WITH THIS MODEL. ALSO, SAW WHERE THIS ISSUE HAS CAUSED AIRBAGS NOT TO DEPLOY IN A COLLISION. SOME HAVE REPORTED THE PROBLEM REOCCURRING AFTER REPAIR. THIS IS A BAD DESIGN BY MERCURY AND A HUGE SAFETY CONCERN THAT SHOULD HAVE BEEN ISSUED A RECALL! *JS

MANIFOLD HEAT SHIELD FELL OFF AND JAMMED STEERING WHEEL SHAFT, COULD NOT TURN STEERING WHEEL. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHT SYSTEM MALFUNCTIONED. THE DEALER STATED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

WHILE DRIVING DOWN THE HIGHWAY @ 65 MPH THE HEADLIGHTS SUDDENLY WENT OUT CAUSING A VERY DANGEROUS SITUATION. I TRIED THE SWITCH IN EVERY POSITION TO NO AVAIL THE ONLY SOLUTION WAS TO USE THE FLASH TO PASS BAR. I SAFELY PULLED OFF THE ROAD AND TRIED RESTARTING THE CAR AND MOVING THE SWITCH TO DIFFERENT POSITIONS, NOTHING WOULD WORK. THE ONLY WAY TO USE THE LIGHTS IS THE FLASH TO PASS (BRIGHT LIGHTS) SWITCH WHICH CAUSES NOT ONLY A SAFETY HAZARD TO MY FAMILY AND OTHER DRIVERS BUT IS AGAINST THE LAW TO DRIVE WITH ONLY BRIGHT LIGHTS. FORD HAS ISSUED (CUSTOMER SATISFACTION PROGRAM 14N01) WHICH IS A STEP IN THE RIGHT DIRECTION BUT THE DEALERSHIPS ALL SAY THAT THE LCM IS ON BACKORDER AND WILL BE AT LEAST 45 DAYS TO RECEIVE THIS SAFETY HAZARD PART. MT FAMILY IS NOW STUCK IN A VEHICLE THAT CAN ONLY BE SAFELY DRIVEN DURING DAYLIGHT HOURS. PLEASE HELP, PARTS STORES HAVE THESE PARTS AND FORD SHOULD HAVE TO BE REQUIRED TO PURCHASE THEM IF THEY CAN NOT PROVIDE THE PARTS UNTIL 45 DAYS LATER. IS THIS SAFETY ISSUE GOING TO TAKE SOMEONE DYING *TRBEFORE IT IS RECTIFIED? *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 65 MPH, THE VEHICLE WAS SHAKING VIOLENTLY AND EXTREMELY DIFFICULT TO CONTROL SINCE THE STEERING WAS COMPLETELY UNSTABLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING). THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 74,588.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND HIGH BEAMS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

THE HEADLIGHTS WOULD NOT COME ON EVEN TRIED TO TURN THEM ON MANUALLY. HAD TO DRIVE HOME HOLDING THE DIMMER SWITCH BACK TO HAVE HIGH BEAMS. *TR

JUNE 10 WHILE DRIVING 65 MILES PER HOUR MY LIGHTS FAILED. I WAS FORTUNATE THERE WAS NO ACCIDENT. TOOK CAR TO FORD DEALERSHIP AND WAS ADVISED IT WAS THE LIGHT MODULE. DEALERSHIP ADVISED THAT FORD ACKNOWLEDGED THIS WAS A FAULTY PART AND THE WARRANTY ON SAID PART HAD BEEN EXTENDED FOR 15 YEARS. THE LOCAL DEALERSHIP ORDERED THE PART 45 DAYS AGO BUT HAS NOT BEEN RECEIVED. I PERSONALLY CALLED FORD'S CUSTOMER SERVICE SEVERAL TIMES BUT FORD STILL CANNOT GIVE ME AN ESTIMATED DATE THE PART WILL BE RECEIVED. THIS SAME DEALERSHIP HAS WORKED ON MY CAR SEVERAL TIMES BUT NO ONE MENTIONED THE DEFECTIVE MODULE. THIS COULD EASILY LEAD TOE DEATH AND DESTRUCTION. YOUR HELP IN RESOLVING THIS MATTER WOULD BE APPRECIATED. MY CASE #WITH FORD IS [XXX] I RAN GOOGLE SEARCH AND THIS IS A VERY SERIOUS PROBLEM AND MANY PEOPLE ARE NOT AWARE OF IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

IN EARLY JUNE THE HEADLIGHTS STARTED GOING OUT WITH NO WARNING. THEY WOULD ALSO FLASH ON AND OFF WHEN THE WIPERS WERE ON. TOOK THE CAR TO A MECHANIC AND HE SAID THE LCM WAS BAD. $500 TO REPAIR. WAS LOOKING ONLINE FOR A LCM AND SEEN THAT FORD WAS EXTENDING THEIR WARRANTY ON THE LCM UNDER THE NUMBER 14N01. LOOKED AT MY FORD RECALL LETTERS AND SEEN THAT FORD SENT OUT THIS WARRANTY 14N01 TO ME IN APRIL OF 2014. TOOK CAR TO THE DEALER ON 11 AUGUST AND THEY CONFIRMED THE LCM WAS BAD AND WOULD REPLACE IT. IT IS NOW 15 SEPTEMBER AND THE PARTS ARE STILL NOT AVAILABLE. NOW THE WIPERS AND WIPER WASHER COME ON EVEN WHEN THE WIPER SWITCH IS OFF. LIGHTS COME ON WHEN THEIR NOT SUPPOSED TO. ANTI-SKID WAS ALSO FLASHING ON AND OFF. CAR MAY BE UNSAFE TO DRIVE BUT I NEED TRANSPORTATION FOR WORK AND CANNOT ALWAYS USE MY WIFE'S CAR. FORD WILL NOT OFFER A CAR FOR ME TO USE. SHOULD THIS BE A SAFETY RECALL? DO I HAVE ANY OPTIONS WITH FORD? *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAMS FAILED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS UNABLE TO INDICATE A SPECIFIC TIMEFRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,836.

LOST HEADLIGHTS. LIGHTING CONTROL MODULE FAILED. IT WAS DARK AND I WAS OUT OF STATE, APPROXIMATELY 325 MILES FROM HOME. I STAYED IN VA AND RETURNED HOME IN NY STATE THE NEXT DAY DURING DAYLIGHT HOURS. I TRAVELED THROUGH A MANDATORY "HEADLIGHT ONE ZONE" ON ROUTE 15 IN MARYLAND. I TRAVELED THROUGH CONSTRUCTION ZONES IN PA ON I81, WHERE HEADLIGHTS ARE REQUIRED TO BE ON. APPROXIMATELY TWO WEEKS EARLIER I RECEIVED A LETTER FROM FORD(CUSTOMER SATISFACTION PROGRAM 14N01) NOTIFYING ME THAT THIS FAILED PART WAS NOW PART OF AN EXTENDED WARRANTY. PROBLEM IS THAT THE PART IS NOT AVAILABLE AND FORD MOTOR CO. CANNOT TELL ME WHEN IT WILL BE AVAILABLE. THIS SHOULD HAVE BEEN A SAFETY RECALL. IMAGINE AN UNSUSPECTING DRIVER, DRIVING AT NIGHT ON A TWO LANE COUNTRY ROAD WHEN THIS PART FAILS. IF THIS DRIVER IS GOING AROUND A CORNER, THE CAR WOULD ALMOST CERTAINLY LEAVE THE ROAD AND CRASH. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO OPERATE. THE CONTACT HAD TO TAP THE SIDE OF THE LIGHTING FIXTURES TO GET THE HEADLIGHTS TO FUNCTION. FAIRWAY FORD (444 US-117, BURGAW, NC 28425, 910-259-2371, 1-(800) 291-7714) WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED AND REPAIRED. DEACON JONES FORD-LINCOLN (3301 MCLAIN ST, GOLDSBORO, NC 27534, (919) 736-3387) INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) IN THE SPRING OF 2015; HOWEVER, THE FAILURE RECURRED. THE DEALER ALSO SCHEDULED A DIAGNOSTIC APPOINTMENT FOR JULY 30, 2019 REGARDING NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. EACH TIME THE VEHICLE WAS DRIVEN, THE HEADLIGHTS FAILED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO BATES FORD (1673 W MAIN ST, LEBANON, TN 37087, PHONE: (615) 444-8221) WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. *TT CONSUMER STATED HEADLIGHTS UNEXPECTEDLY WOULD NOT SHINE.UPDATED 8/23/18*JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A NOTICE FOR A MANUFACTURER'S RECALL AND WAS INFORMED THAT THE PART COULD NOT BE REPLACED IF HE WAS NOT EXPERIENCING A FAILURE BUT FELT THAT IT SHOULD BE REPLACED BEFORE A FAILURE OCCURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/22/14*CN

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL REPAIR FROM A DEALER (COURT STREET FORD, 558 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914, (815) 939-9600) FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). SIX MONTHS AFTER THE REPAIR, THE LIGHTS FAILED TO FUNCTION FOR THE LOW BEAMS, HIGH BEAMS, AND DAY TIME RUNNING LIGHTS INTERMITTENTLY. THE DEALER WAS INFORMED SEVERAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT FELT AS IF THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE PART NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED THAT THE REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND ALSO INDICATED THAT THE PART STILL NEEDED TO BE REPLACED AFTER THE REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

STARTED CAR AND THE AIR BAG STARTED FLASHING THEN STAYED ON. THIS SAME PROBLEM REOCCURS EVERY TIME I START THE CAR. *JS

HEADLIGHTS SHUT OFF IN DARK. *TR

THE DRIVER SEAT WILL NOT GO UP AND DOWN IT WILL THROW YOU BACKWARDS IF YOU TRY TO RAISE THE SEAT UP. *TR

MY HEAD LIGHTS STARTED GIVING ME THIS PROBLEMS ON APRIL 1 2014 THEY WON'T STAY ON SO I HAVE TO HOLD MY HIGH BEAM SWITCH SO I CAN DRIVE USING MY HIGH BEAMS SOMETIMES MY HEADLIGHTS DO CONE ON BUT VERY RARELY I HAVE READ BLOGS AND I'M NOT THE ONLY ONE HAVING THIS PROBLEMS. *TR

WE WERE DRIVING AND ALL OF THE SUDDEN THE HEAD LIGHTS WENT OUT RANDOMLY. WE TRIED TO TURN THE SWITCH THE OTHER WAY AND BACK AND FORTH BUT THAT DID NOT WORK. THE ONLY TIME THE LIGHT WORK IS IF YOU HOLD THE HIGH BEAM SWITCH TOWARDS YOUR BODY MAKING IT VERY DANGEROUS TO DRIVE. SOMETIMES THEY COME ON WHEN YOU FIRST TURN THE CAR ON AND THEN TURN OFF AGAIN WITHIN MINUTES. *TR

AT START UP I NOTICED THE AMBER AIR BAG LIGHT STAYS ON - THEN I RESTARTED THE CAR AND READ AIR BAG LIGHT BLINKING 3 AND 4 TIMES. TOOK THE CAR TO MECHANIC, AFTER TESTING WITH SOME SORT OF COMPUTER HE FOUND OUT THAT THE PASSENGER SIDE SEAT BELT PRETENSIONER WAS BAD AND NEEDS REPLACEMENT. *TR

I WAS DRIVING ALONG WHEN MY TIRE BLEW OUT. THE CAR SPUN INTO TRAFFIC AND HIT A WALL AND GUARD RAIL BUT DID NOT HIT ANY CARS. MY WHOLE FRONT END WAS SMASHED IN AND LONG THE ONE SIDE OF THE CAR SCRAPPED UP. THE AIR BAGS DID NOT DEPLOY!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AT ABOUT 8 PM, I WAS DRIVING ON AN INTERSTATE IN HEAVY TRAFFIC WHEN THE HEADLIGHTS WENT OUT. I WAS ABLE TO PULL OFF THE INTERSTATE. I TURNED THE HEADLIGHT SWITCH ON AND OFF, BUT THE HEADLIGHTS DID NOT COME BACK ON. AFTER A FEW MINUTES, THE HEADLIGHTS JUST CAME BACK ON. I TURNED ON MY BLINKER TO GET BACK ON THE INTERSTATE AND THE HEADLIGHTS WENT OFF AGAIN. MY HUSBAND AND I SWAPPED SEATS AND HE TOOK OVER THE DRIVING. THE LIGHTS CAME BACK ON AND HE PULLED ONTO THE INTERSTATE. THE LIGHTS WENT OFF AGAIN AND AS LONG AS HE PULLED THE BLINKER TOWARDS HIM, THEN WE HAD BRIGHT LIGHTS. WHENEVER HE RELEASED THE BLINKER, THE LIGHTS WENT OUT. AFTER DRIVING FOR ABOUT 10 MINUTES WITH THE BRIGHT LIGHTS ON, THE DIM HEADLIGHTS CAME BACK ON AND STAYED ON FOR THE NEXT HOUR AS WE DROVE HOME. HE WAS TOLD AT A FORD DEALERSHIP THAT IT WAS THE LIGHT SWITCH, SO HE REPLACED THE SWITCH. THE NEXT NIGHT THE HEADLIGHTS WENT OFF AGAIN. I PULLED OFF THE ROAD FOR A FEW MINUTES AND THE LIGHTS CAME BACK ON AND STAYED ON UNTIL WE GOT HOME ABOUT 20 MINUTES LATER. WE HAVE NOT DRIVEN THE CAR AT NIGHT SINCE THEN. WE HAVE SINCE LEARNED VIA THIS SITE THAT THERE IS A PROBLEM WITH THE LIGHT CONTROL MODULE. THE SERVICE MAN IN THE FORD PARTS DEPARTMENT SAID IT WAS HIS EXPERIENCE THAT WHEN THIS HAPPENED IT WAS THE LIGHT SWITCH. SO WE SPENT $137 ON A PART THAT WE DID NOT NEED. *TR

WHILE DRIVING AT NIGHT, THE HEADLIGHTS WILL SUDDENLY GO OUT. TAIL LIGHTS AND OTHER LIGHTS CONTINUE TO WORK. I DO NOT KNOW WHAT MAKES THEM COME BACK ON SOME TIME LATER. I CAN MAKE THE HIGH LIGHTS COME ON BY HOLDING THE HIGH LIGHT, (TURN SIGNAL) LEVER TOWARD ME THIS TOO IS DANGEROUS BECAUSE I AM BLINDING ONCOMING DRIVERS. THIS IS CERTAINLY A SERIOUS SAFTY ISSUE. *TR

THE HEADLIGHTS WILL SUDDENLY GO OFF AND WON'T COME BACK ON. EVENTUALLY, THE LIGHTS WILL COME BACK ONLY TO GO OFF AGAIN. I SEARCHED THE INTERNET AND FOUND NUMEROUS INSTANCES OF THIS HAPPENING TO THIS MAKE AND MODEL YET, THERE IS NO RECALL. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS, THE HEADLIGHTS SUDDENLY FAILED TO FUNCTION. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000. UPDATED 05/12/14 MA THE CONSUMER RECEIVED A LETTER FROM FORD, STATING THE LCM WOULD BE REPLACED ON MAY 6, 2014. UPDATED 05/15/14

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE. THE MANUFACTURER ISSUED AN UNKNOWN RECALL FOR THE ELECTRICAL MODULE TO BE REPLACED, BUT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.