2007 Mercury Milan Complaint Log

MY WIFE WAS DRIVING ON HAGGERTY RD AND THE INTERSECTION WITH REUTER RD, DEARBORN, MI, 48126. THERE IS NO STOP SIGN FOR MY WIFE ? HOWEVER, THERE IS A STOP SIGN ON REUTER FOR THE OTHER CAR TO STOP. THE DRIVER DID NOT STOP AND PURSUE DRIVING WITH HIGH SPEED ABOVE (25MPH). HITS MY WIFE CAR, THE DRIVER FRONT WHEEL AND SUSPENSION FULLY BENDED AND BROKEN. THE FENDER FULLY DAMAGED AND THE DRIVER DOOR FULLY DAMAGED. THE AIR BAG NEVER BLOW UP (THE DRIVER, THE PASSENGER, THE DRIVER SIDE DOOR)- AIR BAGS NEVER BLOW. MY WIFE LEFT ARM AND NECK IS HIGHLY IMPACTED. SHE IS ALMOST DISABLED << AIR BAG NEVER BLOW AT ALL DURING A BIG ACCIDENT>> *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT UNLOCK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOCKING MOTOR MECHANISM WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE INTERIOR DOOR HANDLES FOR EACH DOOR FAILED AND WERE ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 57,400. UPDATED 01/25/2017*CT UPDATED 7/9/18*JB *TR

DOOR HANDLES AND LATCHES POPPING OFF. DOOR HANDLES ON DRIVER AND PASSENGER DOOR CAME RIGHT OFF. DRIVER DOOR SWINGS OPENS AND SWINGS BACK SHUT AS SOON AS YOU OPEN THE DOOR. LOCKING INDIVIDUALS OUT OF THE CAR WITHOUT BEING LOCKED.

ON THREE OCCASIONS SINCE MID SEPTEMBER I WOULD HIT A ROAD ANOMALY, USUALLY A SMALL POTHOLE, WHILE BRAKING AND THE BRAKE PEDAL WOULD GO TO THE FLOOR INSTANTLY. WITH A FEW RAPID PANIC PUMPS ENOUGH BRAKING IS RESTORED TO STOP. TRIED BLEEDING SYSTEM AFTER FIRST INCIDENT BUT APPARENTLY THAT IS NOT THE PROBLEM AS EVENT HAPPENED MULTIPLE TIMES AFTER THE BLEEDING. *TR

NOTICED AIR BAG COVER IS BUCKLED. TOOK CAR INTO DEALER FOR OTHER WORK AND ASKED THEM ABOUT IT. SAID IT MIGHT BE DUE TO WARM SUMMER WEATHER AND WOULD HAVE TO REPLACE COMPLETE DASHBOARD TO CORRECT PROBLEM. WHAT SHOULD I DO ABOUT THIS? *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE TOOK AN EXCESSIVE AMOUNT OF TIME TO SLOW DOWN. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. ... .UPDATED 11/16/17 *BF THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE ABS PUMP WAS REPLACED. UPDATED 12/18/2017*JS

THE DASH BOARD WHERE THE PASSENGER AIR BAG IS STARTING TO TURN LOSE. I'M WORRIED IT WILL MAKE THE AIR BAG DEPLOY OR BECOME DEFECTIVE. *TR

INCIDENT OCCURRED ON 7/12/2014 WHILE DRIVING 2007 MILAN PREMIER AT APPROXIMATELY 50-55 MPH IN PROCESS OF NEGOTIATING AN INTERCHANGE OF TWO INTERSTATE HIGHWAYS . THE CAR BEGAN TO SHUDDER AND VIBRATE VIOLENTLY. VEHICLE DASH LIGHTS CAME ON, THERE WAS A LOSS OF POWER STEERING, THE ENGINE CUT OUT COMPLETELY AND THE STEERING LOCKED UP IN THE MIDDLE OF DRIVING. DRIVER, DRIVER MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD, BUT ONLY AFTER A NEAR MISS BY 2-3 TRACTOR TRAILERS. THE CAR WAS TOWED TO AN INDEPENDENT MECHANIC FOR EVALUATION. THERE WERE NO PRIOR INDICATIONS OF ISSUES, AND CAR HAD UNDERGONE A 90,000 MILE EVALUATION AT AN AUTHORIZED FORD DEALER 7/2/2014, ABOUT 10MDAY PRIOR TO THE INCIDENT. THE INDEPENDENT MECHANIC IS STATING THAT THE IGNITION COILS BURNED/CRACKED AND THAT A NEW COMPUTER, PLUGS AND COILS WOULD BE REQUIRED. HE ALSO STATED THAT FORD IS AWARE OF THIS PROBLEM AN HAS BEEN EXTENDING THE PCM (COMPUTER) WARRANTY TO 80,000 MILES. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE MECHANIC THAT THIS IS VERY UNUSUAL. ALTHOUGH WE WILL BE OUT OVER $3,000 WE ARE LUCKY THAT OUR KIDS WERE NOT SPLATTERED ON THE GRILLE OF A TRACTOR TRAILER. ARTICLES RESEARCHED AND TECHNICIANS CONTACTED THUS FAR SEEM TO CONTRADICT THAT THIS IS A RARE OCCURRENCE. *TR

BATTERY DIED IN MY 2007 MERCURY MILAN. AFTER REPLACING THE BATTERY THE THROTTLE BODY MALFUNCTIONED. CAR WOULD NOT ACCELERATE AND CHECK ENGINE LIGHT IS ON. *JS

WHILE DRIVING DOWN THE STREET IF I HIT A BUMP OR POT HOLE WHILE PRESSING THE BRAKES THE BRAKE PEDAL GOES TO THE FLOOR BUT DOES NOT RETURN TO NORMAL POSITION. THE CAR WILL COME TO A STOP AND THE BRAKES WILL ENGAGE TO STOP THE CARE BUT THE PEDAL GOES TO THE FLOOR BEFORE IT WILL STOP. THE FIRST TIME IT HAPPENED THE PEDAL RETURNED TO THE POSITION A FEW HOURS LATER. AFTER MULTIPLE TIMES OF TURNING THE CAR ON AND OFF. THE SECOND TIME IT HAPPENED I TOOK IT INTO THE CAR DEALERSHIP. THEY DID GET THE CAR TO DUPLICATE THE PROBLEM BUT SAID THAT THEY COULDN'T FIND A PROBLEM WITH MY BRAKES. THE DEALERSHIP CONTACTED FORD AND WAS TOLD THAT THEY HAVE NEVER HEARD OF THAT PROBLEM AND IT MAY JUST BE A CHARACTERISTIC OF MY CAR. I ALSO CONTACTED FORD MYSELF AND THEY TOLD ME THEY HAVE NOTHING ON RECORD FOR A PROBLEM LIKE THAT AND TO TAKE IT TO ANOTHER DEALERSHIP AND HAVE THEM LOOK AT IT. FORD CUSTOMER CARE KEPT TELLING ME THAT MY CAR WAS NO LONGER UNDER WARRANTY. IT HAS SINCE HAPPENED A COUPLE MORE TIMES BUT NOW THE PEDAL IS NOT RETURNING TO NORMAL POSITION IT IS GOING TO THE FLOOR BEFORE THE CAR STOPS. I KNOW MY CAR IS NO LONGER UNDER WARRANTY I JUST WANT TO GET THE PROBLEM FIXED. I CAN NOT BELIEVE THAT THIS IS A CHARACTERISTIC OF MY CAR THAT I HAVE OWNED FOR 5 YEARS AND NEVER HAD THIS PROBLEM BEFORE THIS.

2007 MERCURY MILAN. CONSUMER REQUESTS TO HAVE AIRBAG DEACTIVATED UNTIL REPLACEMENT BECOMES AVAILABLE. *SMD

I DON'T RECALL EXACTLY WHEN THIS ISSUES STARTED BUT IT WAS AT LEAST 2015 POSSIBLY 2014. WHEN AN ABS EVENT OCCURS, THE BRAKE PEDAL GOES SOFT, TO THE FLOOR, AND TAKES LONGER TO BRAKE. THE PEDAL CONTINUES TO BE SOFT FOR ABOUT A DAY INITIALLY BEFORE RETURNING TO NORMAL. NOW IT OCCURS FOR EXTENDED PERIODS OF TIME. THIS REQUIRES TO START BRAKING EARLIER AND LEAVE LOTS OF SPACE BETWEEN MY CAR AND THE CAR IN FRONT OF ME WHICH ISN'T ALWAYS POSSIBLE IN TRAFFIC. THE TIRES TEND TO SLIDE ON WET ROAD CONDITIONS NORMALLY BUT THE BRAKING ISSUE MAKES IT WORSE. VERY SCARY. I HAVE BEEN OVERLY CAUTIOUS AND HAVE HAD MANY CLOSE CALLS BUT NOT HAD AN ACCIDENT BY SOME MIRACLE. REMOVING THE TWO ABS FUSES (8 & 10) WHICH HAS HELPED BUT THIS RESULTED IN THE ABS AND BRAKE LIGHT TO BE ON PERMANENTLY. WITH THE BRAKE LIGHT ON, CAR WILL NOT PASS INSPECTION. BUT WITH THE FUSE IN, IF MY PEDAL IS SOFT AND GOES TO THE FLOOR BEFORE BRAKING, IT WILL NOT PASS INSPECTION EITHER. A GOOGLE SEARCH RESULTED IN THE FOLLOWING VIDEOS: 1) HTTPS://WWW.YOUTUBE.COM/WATCH?V=0R46_UNYYK8 2) HTTPS://WWW.YOUTUBE.COM/WATCH?V=VWFLKCXXZTY GOOGLE IT AND NUMEROUS OTHER VIDEOS WILL BE EASILY FOUND. NOTE: DATE, MILEAGE, AND SPEED IN FOLLOWING QUESTIONS WERE ESTIMATED. I KNOW APPROXIMATELY WHEN IT STARTED. REPORTING A SAFETY ISSUE IN THIS MANNER WAS NOT AN OPTION THAT I WAS AWARE OF.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO LUNGE FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO DIAGNOSED THAT SIX IGNITION COILS, SIX SPARK PLUGS, AND THE DC COMPUTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT DID NOT RECTIFY THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 33,000. UPDATED 6/10/14 MA UPDATED 08/20/14

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE SPARK PLUGS, THE THROTTLE BODY AND THE POWER TRAIN CONTROL MODULE (PCM) WERE REPLACED. THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

2007 MERCURY MILAN CAME TO A COMPLETE STOP ON A 2 LANE HIGHWAY, AT A SPEED OF APPROXIMATELY 55 MPH IN THE LEFT HAND LANE WITH HEAVY TRAFFIC, NO INDICATION OF PROBLEM TO TRY AND EVEN PULL OVER. TOWED TO GARAGE, WAS UNABLE TO FIX. THEY TOWED IT TO A FORD DEALERSHIP, COILS, SPARK PLUGS, THROTTLE BODY AND PCM REPLACED, STILL WOULD NOT RUN. TOWED BACK TO ORIGINAL GARAGE. DID A SMOKE TEST ON CATALYTIC CONVERTER AND STATED 1 HAS TO BE REPLACED (WILL NOT PASS INSPECTION) BUT BECAUSE OF THE NUMBER OF "MISFIRES" THEY STRONGLY RECOMMEND REPLACING ALL THREE. AFTER SOME SEARCHING I HAVE FOUND THAT THIS IS A PROBLEM THAT FORD HAS NOT ONLY KNOWN ABOUT, BUT STATED THAT THEY WERE COOPERATING FULLY WITH THE GOVERNMENT, HOWEVER , THERE WAS NEVER A RECALL. I HAVE PLACED A COMPLAINT WITH NHTSA. I REQUESTED A QUOTE TO TRADE THE CAR IN, BUT BECAUSE OF IT'S PRESENT SITUATION THEY OFFERED ME $3400.00, KELLY BLUE BOOK VALUE IS $7000.00, I STILL OWE $3700.00 ON THIS VEHICLE, STILL HAVE TO HAVE CATALYTIC CONVERTERS REPLACED AND JUST HOPE THAT IT RUNS, AND DO NOT EVEN AT THIS TIME KNOW THE AMOUNT OF REPAIRS THIS FAR. I CONTACTED FORD HEADQUARTER AND THEY RESPONSE WAS FIRST TO HAVE IT TOWED AGAIN TO THE FORD DEALER. BUT WHEN I QUESTIONED WHY I WOULD NEED TO PAY YET ANOTHER TOWING FEE, SHE ABRUPTLY STATED . "THERE IS NOTHING WE CAN DO BECAUSE YOU DIDN'T HAVE IT INITIALLY DIAGNOSED BY FORD. THIS CAR POSES A POTENTIAL LIFE AND DEATH SITUATION FOR THE CONSUMER. *TR

WHILE DRIVING TO WORK AND THEN BACK HOME FROM WORK I CROSS OVER A COUPLE OF RAILROAD TRACKS. GOING OVER THEM RATHER ROUGH ONE TIME, I NOTICED MY ABS SYSTEM LIGHT ENGAGED AND CAME ON. EVERYTHING APPEARS OKAY, ABS LIGHT GOES BACK OFF SO WE CONTINUE DRIVING. HOWEVER, THE BRAKES ARE EXTREMELY SOFT AND OFTEN HAVE TO BE PUSHED ALL THE WAY TO THE FLOOR TO ENGAGE ANY REAL ABILITY TO STOP THE VEHICLE. WE FOUND THAT PUMPING THE BRAKES SEEMS TO HELP THEIR SOFTNESS, BUT IT IS NOT A FIX FOR THE SITUATION AS THE BRAKE PEDAL WILL STILL RETURN TO THE FLOOR WHEN THE NEXT NEED FOR BRAKING ARISES. THEN WE WILL HAVE PERIODS OF DRIVING WITH NO ISSUES. BUT HAVE HAD THIS SAME PROBLEM WITH THE BRAKE PEDAL RE-OCCUR WITH SOME MILD ROAD ABNORMALITIES. SINCE THIS IS NOT AN ISSUE THAT WAS CONSTANT AT THE TIME, WE LEARNED A WAY TO GET AROUND IT BY PUMPING THE BRAKES TO PUT AIR BACK IN THE MECHANISM. BUT NOW IT IS HAPPENING EVERY COUPLE OF WEEKS. MY HUSBAND WAS HIT ON OUR FRONT FENDER BY A GENTLEMAN DRIVING THE WRONG WAY AND THE SMALL 'TAP' FROM THE ACCIDENT SEEMED TO HAVE RETRIGGERED THE SOFT BRAKING ISSUE SO THE MECHANICS LOOKED INTO IT SINCE WE DESCRIBED OUR PROBLEMS. *TR

TAKATA RECALL I LIVE IN A VERY HOT AREA WHICH I UNDERSTAND AFFECTS THE DEFECTIVE AIRBAG. THIS HAS BEEN GOING ON OVER 3 YEARS AND NOT YET FIXED. I NEED MY CAR IT'S TIME TO DO SOMETHING

TAKATA RECALL I WAS NOTIFIED OF THE RECALL SEVERAL YEARS AGO AND ATTEMPTED TO HAVE THE INFLATORS REPLACED OR REPAIRED AT THAT TIME. SINCE MERCURY HAD GONE OUT OF PRODUCTION, I WAS REFERRED TO A FORD DEALER, BUT WHEN I CONTACTED THE NEAREST ONE (IN WOODBRIDGE VIRGINIA, I WAS TOLD THAT PARTS FOR REPAIR OF MY VEHICLE WERE NOT YET AVAILABLE AND I WOULD HAVE TO WAIT BUT THAT , IN THE MEANTIME, I SHOULD NOT DRIVE MY VEHICLE WHICH WAS TOTALLY IMPRACTICAL SINCE THE DATE OF ARRIVAL WAS UNKNOWN. I WAS NEVER NOTIFIED THAT THE PARTS EVER CAME. WHEN THE FORD COMPANY FINALLY NOTIFIED ME THAT PARTS WERE AVAILABLE ABOUT A YEAR AGO, I CONTACTED ANOTHER DEALER--ALSO IN WOODBRIDGE--- BUT WAS TOLD THAT I WOULD HAVE TO WAIT AS PREFERENCE WAS BEING GIVEN TO PEOPLE WHO HAD DECIDED TO RENT CARS (FOR WHICH THEY HAD TO PAY AFTER 30 DAYS). I AGREED TO THIS BUT, AGAIN, WAS NEVER NOTIFIED THAT MY TURN HAD COME. I CAN ONLY DEDUCE THAT THE FORD MOTOR COMPANY AND/OR ITS DEALERSHIPS WERE NOT HONESTLY ATTEMPTING TO MAKE THE REQUIRED REPAIRS A ND THEY HAVE, THEREFORE, NEVER BEEN MADE. FORTUNATELY, SINCE THE MERCURY IS MY PRIMARY VEHICLE, I HAVE NEVER STOPPED DRIVING IT AND THERE HAS BEEN NO PROBLEM. IN TODAY'S WASHINGTON POST, I NOW SEE THAT THE RECALL PROGRAM IS REPORTEDLY BEING MANAGED BY NHTSA, SO I AM BRINGING THIS SITUATION TO YOUR ATTENTION. ACCORDING TO THE ARTICLE, THE AMMONIUM NITRATE WHICH POWERS THE AIRBAGS CAN DETERIORATE OVER TIME. IF THIS IS SO, I WOULD THINK PRIORITY FOR REPAIR WOULD BE GIVEN TO OLDER CARS FIRST, AND SINCE MINE IS NOW 11 YEARS OLD I SHOULD HAVE BEEN NOTIFIED TO BRING IT IN TO A DEALER WHO WOULD PROMPTLY MAKE THE REPAIR. I WOULD THINK YOUR AGENCY WOULD BE AWARE OF THIS PROBLEM, BUT IF NOT, I WOULD APPRECIATE IT GREATLY, IF YOU WOULD NOW INVESTIGATE AND CORRECT THE SITUATION. THANK YOU

WHILE FIRST DRIVING MY CAR FROM A STANDSTILL, I NOTICED THE "WRENCH IDIOT LIGHT" ON. THE CAR SEEMED TO BUCK AS IT WENT THROUGH IT'S GEARS. ALSO, THE SPEEDOMETER REGISTERED "0" AT THIS TIME. UPON ENTERING THE HIGHWAY, THE CAR WOULD NOT GO INTO WHAT I THINK IS 4TH GEAR. SEVERAL TIMES, THE CAR LURCHED FORWARD AND THEN THROTTLED BACK TO A LOW RPM, BEFORE RESPONDING TO THE GAS PEDAL. EVENTUALLY, I COULD RUN AT 55 MPH @ 3000 RPM'S, BUT IT WOULDN'T SHIFT ANY FURTHER, EVEN WHEN I WENT FASTER. AT THIS TIME, THE SPEEDOMETER NEEDLE FINALLY REGISTERED MY TRUE SPEED. A COUPLE OF TIMES, THE RPM'S SUDDENLY SHOT-UP AND THEN THE ENGINE THROTTLED BACK. HOWEVER, THE CAR FELT LIKE IT SHOULD HAVE GONE INTO IT'S FINAL FORWARD GEAR BUT COULDN'T. ON LOCAL ROADS. IT SHIFTS EXTREMELY HARD INTO IT'S GEARS. THE WHOLE TIME, THE CAR'S "WRENCH" LIGHT WAS ON. *TR

WHILE IT WAS DRIVEN IN THE SNOW, THE VEHICLE SLIDE AND HITS AN ELECTRICAL POLE. THIS IS AN ACCIDENT AT WHICH THE VEHICLE HITS FROM FRONT. THE ACCIDENT FULLY DAMAGES THE HOOD, THE RADIATOR, ANTI-FREEZE CONTAINER, THE WASHER WATER. THE CHASSIS WAS HIGHLY IMPACTED WITH MANY OTHER DAMAGE. . DURING THE ACCIDENT, THE DRIVER NOR THE PASSENGER AIR BAG BLOW MY DAUGHTER HAD CONCUSSION. SHE WENT TO THE DMC IN DETROIT. MY DAUGHTER HAS HEADACHE SINCE THEN. SHE CAN NOT SEE WELL SINCE THEN MY SON, [XXX] HAD A KNEE ISSUE AND CHEST PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

[XXX] WHILE IT WAS DRIVEN IN THE SNOW, THE VEHICLE SLIDE AND HITS AN ELECTRICAL POLE. THIS IS AN ACCIDENT AT WHICH THE VEHICLE HITS FROM FRONT. THE ACCIDENT FULLY DAMAGES THE HOOD, THE RADIATOR, ANTI-FREEZE CONTAINER, THE WASHER WATER. THE CHASSIS WAS HIGHLY IMPACTED WITH MANY OTHER DAMAGE. DURING THE ACCIDENT, THE DRIVER NOR THE PASSENGER AIR BAG BLOW. MY DAUGHTER ([XXX]) HAD CONCUSSION. SHE WENT TO THE DMC IN DETROIT. MY SON, [XXX[ HAD A KNEE ISSUE AND CHEST PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE WIRES CONNECTED TO THE SPARK PLUGS OVERHEATED AND TRANSMITTED AN INCORRECT CODE TO THE VEHICLE PROCESSOR. THE DEALER REPAIRED THE VEHICLE AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 82,344. UPDATED 09/15/14*LJ THE CONSUMER STATED THE PROCESSOR FAILED AND SENT AN INCORRECT CODE TO THE COILS, WHICH FRIED THE COILS AND SPARK PLUGS. UPDATED 1/7/2014 *JS

MY DAUGHTER HAD TWO EPISODES WHERE WHEN THE ABS BRAKES WERE ACTIVATED SHE THEN WOULD EXPERIENCED A SOFT PEDAL FOR BRAKES. THE FIRST EPISODE WAS ON A DIRT ROAD AND THE SECOND EPISODE WAS ON ICE. MY HUSBAND MET HER AT THE SECOND EPISODE SITE AND SURE ENOUGH THE BRAKE PEDAL WENT TO THE FLOOR. MY HUSBAND TURNED THE CAR OFF AND WHEN THE CAR RESTARTED THE BRAKES WORKED FINE. WE TOOK THE CAR TO THE ROMEO FORD TO BE SERVICED BUT THEY COULD REPRODUCE THE PROBLEM. WE WERE FORCED FOR OBVIOUS REASONS TO REPLACE BOTH PARTS OF THE ABS BRAKES. MY HUSBAND SPENT HOURS INVESTIGATING THIS ISSUE AND FOUND OTHER OWNERS WITH SIMILAR STORIES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PRIOR TO THE INCIDENT DESCRIBED THE CAR WAS ACTING PERFECTLY FINE AND HAD NEVER DIED OR BEEN DIFFICULT TO START. ON THE MORNING OF SEPT 23RD I GOT IN THE CAR I STARTED IT AND IT DIED IMMEDIATELY. I STARTED THE CAR AGAIN AND DROVE FOR APPROXIMATELY 1 BLOCK AND IT DIED AGAIN. I RESTARTED IT AND IT DROVE A COUPLE MORE BLOCKS AND WHEN I STOPPED AT A STOP SIGN IT DIED AGAIN. AFTER THIS THE CAR WOULD START BUT WOULD SHUT OFF AS SOON AS I PUT THE CAR IN GEAR. EVERY TIME THE CAR DIED THE CHECK CHARGING SYSTEM LIGHT WOULD COME ON. THE CAR WAS TOWED TO THE LOCAL FORD DEALER. THE DEALERSHIP RAN THE COMPUTER WHICH INDICATED THE ELECTRICAL THROTTLE BODY WAS BAD. WHEN THE DEALERSHIP REMOVED THE FAULTY THROTTLE BODY THEY COULD NOT FIND ANY DAMAGE THAT WOULD CAUSE IT TO GO BAD. THEY EXPLAINED THAT IT MUST BE A FAULTY PART. WHEN THE THROTTLE BODY WAS REPLACED A CODE INDICATED THAT THE MASS AIR FLOW SENSOR WAS ALSO BAD. THE DEALERSHIP COULD NOT FIND DAMAGE ON THE SENSOR EITHER AND EXPLAINED THAT THE THROTTLE BODY GOING OUT BLEW THE SENSOR. *TR

MY CAR SUDDENLY LOST POWER AND THE WRENCH LIGHT CAME ON, AT THE STOP SIGN I SHUT THE CAR OFF AND RESTARTED AND IT WAS GONE. THIS HAPPENED INTERMITTENTLY UNTIL RECENTLY THE CAR SHUTTERS AND DIES IN RUSH HOUR TRAFFIC WHEN YOU SLOW OR COME TO A STOP. IT ALSO LOSES POWER AND ACCELLERATES VERY SLOWLY. NOW THE WRENCH LIGHT IS ALWAYS ON AND THE CAR SURGES WHEN DRIVING. I UNDERSTAND OTHERS ARE HAVING TROUBLE WITH THIS VERY ISSUE. ALL MY MILAGE IS HIGHWAY MILES AS I DRIVE 160 MILES ROUND TRIP PER DAY. THE THROTTLE BODYS ARE VERY EXPENSIVE AND A DEFINATE SAFETY HAZARD AS THE TROUBLE JUST KICKS IN AT ANY GIVEN TIME AND THE SUDDEN LOSS OF POWER OCCURING DURING BUMPER TO BUMPER IS A SAFETY CONCERN. I HAVE MAINTAINED MY CAR AND TRIED TO KEEP IT LIKE NEW. I THINK THE ISSUE NEEDS TO BE ADDRESSED AND THE THROTTLE BODYS NEED TO BE RECALLED. *TR

I WON A 2007 MERCURY MILAN WITH A 3.0L DOHC MOTOR. I WAS TURNING ONTO THE ROAD I LIVE ON, STARTED TO ACCELERATE, AND IT STARTED SPITTING AND SPUTTERING. IT FELT LIKE IT WAS RUNNING ON ONLY A FEW CYLINDERS. WE HAD THE COMPUTER SCANNED, AND REPLACED THE TWO COILS THAT IT CLAIMED WERE THE ISSUE. DROVE IT DOWN THE ROAD, AND IT STILL DID THE SAME THING. WE THEN TOOK IT TO A LOCAL AUTOMOTIVE ELECTRICIAN, WHO TOLD US THAT ONE OF THE COILS WE DIDN'T REPLACE (WHICH NEVER SHOWED UP AS BAD) MELTED SO BADLY, AND SHORTED OUT THE PCM. HE REPLACED A FEW MORE COILS, THE PCM, HAD THE COMPUTER FLASHED/REPROGRAMMED. I'VE READ ALL OVER THE INTERNET THAT THIS HAS HAPPENED SEVERAL TIMES WITH THIS SAME MOTOR, AND I'M WONDERING WHY FORD/MERCURY HAVE NOT BOTHERED TO ISSUE A RECALL. *TR

LOST MY FRONT BRAKES AFTER HITTING POTHOLE ON ONE OCCASION AND HAS HAPPENED A FEW TIMES IN WET WEATHER WITH MINOR BUMPS, FIGURED OUT THAT I HAD TO TURN MY VEHICLE OFF TO RESET COMPUTER AND PUMPED MY BRAKES AS IF I JUST CHANGED THEM AND THEY CAME BACK.THE FIRST TIME THIS HAPPENED WAS ABOUT THREE YEARS AGO MADE SOME CALLS TO DEALERS WITH NO ANSWERS AND MY MECHANIC COULDN'T FIND ANYTHING AND HAS HAPPENED AT LEAST 4 TIMES SINCE THEN

INCIDENT OCCURRED AS DRIVER OF MERCURY MILAN 2007 AWD PREMIER VEHICLE WAS DRIVING ON THE HIGHWAY AT A SPEED OF AROUND 50-45MPH. THE CAR BEGAN TO SHUDDER AND VIBRATE. VEHICLE DASH LIGHTS AND ENGINE CUT OUT COMPLETELY IN THE MIDDLE OF DRIVING, DRIVER MANAGED TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. CAR WAS TOWED TO NEARBY AUTO SERVICE FACILITY. UPON INSPECTION THE PCM MODULE WAS FOUND TO BE DEFECTIVE. THE PCM MODULE SHORTED OUT ALL 6 IGNITION COILS AND DUMPED FUEL INTO THE CONE OF ONE CATALYTIC CONVERTER STOPPING IT FROM WORKING. FURTHER INVESTIGATION SHOWED THAT THE PCM MODULE IS A DOCUMENTED PROBLEM FOR A VARIETY OF MAKES AND MODELS OF FORD/MERCURY CARS. THE PCM MODULE WAS ALSO ON BACKORDER FROM MULTIPLE LOCATIONS. THE MECHANIC ALSO MADE EXTENSIVE INQUIRIES ABOUT THE CURRENT PCM MODULE AND THE BACKORDERED PCM (WITH NEW DRIVERS AND PROGRAMMING). THE MECHANIC WAS INFORMED THAT PLACING THE OLD PCM IN THE CAR WOULD RESULT IN SIMILAR ELECTRICAL COMPONENTS BEING COMPROMISED BECAUSE OF THE FAULTY VERSION OF THE PCM. TOTAL BILL RESULTED IN $3600, GROSS SAFETY HAZARD FOR THE CAR SHUTTING DOWN ON A BUSY HIGHWAY. IT IS MY HOPE THAT FORD BEGINS TO EVALUATE THIS AS AN ISSUE AND PUSH IT TO THE RECALL LIST BEFORE SOMEONE GETS SERIOUSLY HURT. LASTLY, THE BACK ORDERED PART MEANT THE CAR WAS NOT AVAILABLE TO DRIVE FOR OVER A MONTH. *TR

I WAS LEAVING WORK (5/23) ON MY WAY HOME WHEN MY CAR OUT OF NO WHERE STARTED TO SPUTTER. I PULLED OVER AND TURNED IT OFF. I WAITED A FEW MINUTES AND RESTARTED THE VEHICLE. IT SEEMED FINE SO I DROVE IT HOME. THAT EVENING MY HUSBAND CAME HOME AND STARTED IT TO SEE WHAT THE ISSUE WAS AND IT SPUTTERED AND SHIMMIED AGAIN. TOOK THE CAR TO DEALERSHIP ON FRIDAY (5/24) SO THEY COULD DIAGNOSE IT. I WAS INFORMED THAT IT WAS THE COILS AND THE PCM HAD TO BE REPLACED I AM STILL WITHOUT MY CAR BECAUSE FORD HAS YET TO SHIP THE PART. IT IS MY UNDERSTANDING THAT THE PCM IS ON SALES HOLD. IT IS NOW JUNE 11TH. THIS IS NOT THE FIRST TIME MY PCM WAS REPLACED. THIS IS GETTING TO BE A COSTLY SITUATION AND I NEED TO KNOW WHAT FORD IS GOING TO DO ABOUT THIS. THEY KNOW THERE IS A PROBLEM THAT EFFECTS THE FUSION, TAURUS, EDGE, LINCOLN ZEPHYR AND MK AND MKX, MERCURY MILAN AND SABLE. *TR

BRAKE PEDAL AT TIMES GOES ALL THE WAY TO THE FLOOR AND VEHICLE WILL NOT STOP. THIS SEEMS TO OCCUR AFTER HOTTING A RUT OR POTHOLE, OR THE ABS SYSTEM KICKS IN. VERY UNSAFE TO DRIVE WHEN THIS HAPPENS.

DRIVER SIDE DOOR LATCH BROKE. DOOR COULD NOT BE OPENED FROM THE INSIDE. THIS WOULD BE A GREAT ISSUE IF IT HAPPENED DURING A TRAFFIC ACCIDENT. REQUIRED REPLACEMENT OF THE HANDLE ASSEMBLY. $65 FOR THE NEW PART. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AS THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO JERK AND SUDDENLY LOST ACCELERATION POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,811. THE CURRENT MILEAGE WAS 103,000.

DRIVER SIDE INNER DOOR LATCH BROKE WHEN TRYING TO OPEN DOOR NORMALLY. COULD NOT GET OUT OF CAR. DOOR LATCH MECHANISM MADE OF POOR QUALITY PLASTIC. NOT STRONG ENOUGH TO PREVENT BRAKING. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO CLOSE THE DRIVER FRONT DOOR BUT THE DOOR LATCH FAILED. THE CONTACT HAD TO HOLD THE DOOR SHUT IN ORDER TO DRIVE TO THE DEALER FOR INSPECTION. THE DEALER STATED THAT A PIECE WITHIN THE LATCH SYSTEM HAD FAILED AND NEEDED TO BE REPLACED. THE DEFECTIVE PART WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED .THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.

I AM THE OWNER OF A 2007 MERCURY MILAN.IN JANUARY OF 2013 ONE OF MY FRONT WHEELS HIT A SMALL BUMP IN THE ROAD WHILE BRAKING WHICH CAUSED THE ABS SYSTEM TO ENGAGE. IMMEDIATELY AFTERWARDS MY BRAKE PEDAL WENT TO THE FLOOR. I TOOK IT TO THE DEALER AND THEY REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER, WHICH WERE BOTH COVERED UNDER THE EXTENDED WARRANTY. HOWEVER THEY ALSO SAID THAT MY FRONT AND REAR ROTORS AND BRAKE PADS WERE RUINED AND ALL MUST BE REPLACED. THIS WAS NOT UNDER WARRANTY. THE PRICE TAG FOR THIS WAS $604.51. I WAS TOLD IF I GOT THE WORK DONE ELSEWHERE I WOULD VOID THE WARRANTY. SO I PAID THE $604.51. IN JUNE 2016 WHILE GOING DOWN A STEEP HILL I HAD TO BRAKE LIGHTLY WHEN ONE OF MY FRONT WHEELS HIT A SMALL POTHOLE, THE ABS ENGAGED AND AGAIN MY BRAKE PEDAL IMMEDIATELY WENT TO THE FLOOR AGAIN. RESEARCHING THE PROBLEM I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2007 MILAN'S AND FUSIONS. THE ABS PUMP IS DESIGNED POORLY AND THE VALVES TEND TO STICK AFTER AN ABS EVENT. FURTHER RESEARCH REVEALED THAT FORD HAS KNOWN ABOUT THIS PROBLEM SINCE 2007 AND CHOSE TO DO NOTHING ABOUT IT. THIS TIME THE COST TO FIX IT COST $112.80. THE DEALER ALSO TOLD ME IF IT HAPPENS AGAIN THE 'HCU/ECU' UNIT WILL HAVE TO BE REPLACED AT A PRICE OF $1900. I AM SURE THAT THIS PRODUCT DEFECT HAS BEEN WELL KNOWN AND DOCUMENTED BY FORD. I'VE PAID A TOTAL OF $717.31 FOR A PROBLEM THAT FORD HAS KNOWN ABOUT FOR THE BETTER PART OF NINE YEARS. I WOULD LIKE TO BE COMPENSATED FOR THESE CHARGES. I WROTE A LETTER TO FORD MOTOR COMPANY ONLY TO GET A GENERIC LETTER BACK STATING THAT I NEED TO GO THROUGH THE DEALER IF I HAVE ANY CONCERNS. I DID THIS ONLY TO BE TOLD THAT ANYONE CAN FIND ANYTHING ON THE INTERNET WHEN I DESCRIBED TO THEM ALL THE OTHER PEOPLE WHO WERE HAVING THE SAME PROBLEM WITH THEIR MILAN. I SAW A RECENT ARTICLE THAT FORD IS BEING INVESTIGATED SO I DECIDED TO WRITE TO YOU ABOUT THIS! *TR

BRAKES GO SOFT OR SPONGY RESULTING IN INCREASED BRAKE DISTANCE/LESS RESPONSIVE. WHILE DRIVING ON ON A MAJOR ROAD I HIT A BUMP AND LOST ALL OF THE PRESSURE. THEY WERE NEVER THE SAME AGAIN. I HAVE TO PUSH THE PEDAL TO THE FLOOR TO BRAKE.

WHILE DRIVING APPROXIMATELY 35 MPH, I TOOK MY FOOT OFF THE ACCELERATOR AND THE VEHICLE ACCELERATED UNTIL IT WAS THEN GOING APPROXIMATELY 50 MPH. I PUSHED DOWN ON THE BRAKE PEDAL TO SLOW DOWN SEVERAL TIMES, BUT THE CAR DID NOT SLOW DOWN IT CONTINUED TO DRIVE AT THAT SAME SPEED. THE VEHICLE THEN STRUCK A STOP SIGN AND CAME TO A STOP. *TR

DOG RAN INTO ROAD AND BREAKS WERE DEPRESSED WITH FORCE GOING APPROXIMATELY 20MPH, STRAIGHT, IN A NEIGHBORHOOD. AFTER, BREAKS BEGAN TO SINK TO FLOOR WITH EACH STOP. BROUGHT TO DEALERSHIP AND BREAK PADS WERE REPLACES, ISSUE WAS NOT RESOLVED. AFTER, BREAKS CONTINUING TO SINK TO FLOOR THEN BREAKS LINE LEAKED ALL FLUID. BROUGHT BACK TO DEALERSHIP FOR SERVICE. TOLD "COMPUTER" OR "CHIP" NEEDED TO BE REPLACED (ALL TOTALLY $1000). CAR HAS PERFORMED FINE SINCE ALTHOUGH BREAKS SEEM TO BE WEARING DOWN QUICKER. (DATE IS APPROXIMATE AS JUST NOTICED ALL COMPLAINTS AND WANTED TO REPORT MINE AS WELL)

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE DASHBOARD BECAME WARPED AND BEGAN TO RISE UPWARD, NEAR THE FRONT PASSENGER'S SIDE AIR BAG HOUSING. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER AND THEY INFORMED THE CONTACT THAT THE ENTIRE DASHBOARD WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 4/1/13 *CN

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 60 MPH THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO SPUTTER AND THEN STALLED. THE VEHICLE WAS RESTARTED AND TAKEN TO A DEALER FOR DIAGNOSIS. THE DEALER INFORMED THE CONTACT THAT THE DISTRIBUTOR SHORTED OUT CAUSING IT TO MELT AND SPIKED VOLTAGE TO THE POWER TRAIN CONTROL MODULE DESTROYING IT. AS A RESULT, ALL THE DISTRIBUTORS AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, THE DEALER STATED THAT THE MANUFACTURER HAD DEVELOPED A KIT TO HELP RESOLVE THE FAILURE IN THE POWER TRAIN CONTROL MODULE. THE FAILURE AND CURRENT MILEAGE WAS 107,000. UPDATED 11/27/12 *CN UPDATED 12/10/12

DRIVER WAS PULLING INTO A PARKING SPACE AT THE CAR DEALER. VEHICLE WAS ALMOST STOPPED WHEN IT SURGED FORWARD AND HIT THE CORNER OF THE DEALERSHIP OFFICE BUILDING.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES FAILED WHILE EXITING THE HIGHWAY AT 55 MPH. THE CONTACT DROVE OVER AN UNEVEN ROAD SURFACE AND AS THE BRAKES WERE DEPRESSED, THE BRAKE PEDAL RELEASED TO THE FLOORBOARD. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT DID NOT LOCATE A BRAKE FLUID LEAK OF ANY KIND. IN ADDITION, THERE WAS NO WARNING OF THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WAS 67,000.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SIDE AIR BAG MODULE WOULD HAVE TO BE REPLACED. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME. THE TECHNICIAN STATED THAT THE FRONT PASSENGER SIDE SEAT RAIL, SEAT SENSOR, AND MODULE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

I PURCHASED A SUNSHINE KIDS RADIAN XTSL CONVERTIBLE CAR SEAT IN FEBRUARY, 2010. I JUST MOVED MY CHILD TO A FORWARD FACING POSITION, AND THE SUPER LATCH LOWER ANCHOR BELT WILL NOT STAY TIGHTENED. THE BELT LOOSENS UP EVERY TIME I PUT MY SON IN AND TAKE HIM OUT OF THE CAR SEAT. IT ALSO LOOSENS UP WHEN HE KICKS THE SEAT IN FRONT OF HIM, JUST FROM THE MOVEMENT. THIS BELT IS DEFECTIVE AND WOULD NOT BE EFFECTIVE IN AN ACCIDENT AT ALL. (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=MERCURY, MODEL=MILAN). *TR

FRONT PASSENGER SIDE DOOR LATCH MALFUNCTION. DOOR WOULD NOT CLOSE. HAD TO DUCT TAPE DOOR TO GET TO DESTINATION. ONE PASSENGER WHO WAS SEAT BELTED, BUT STILL A GREAT SAFETY HAZARD. *TR

DRIVING ON INTERSTATE AT APPROXIMATELY 75 MPH ON 11/16/2011 WHEN VEHICLE SUDDENLY LOST POWER, ENGINE STILL RUNNING BUT NO RESPONSE TO ACCELERATOR. FORTUNATELY THERE WAS MINIMAL TRAFFIC AND I WAS ABLE TO COAST AND EXIT THE HIGHWAY INTO A TRUCK STOP. VEHICLE WAS TOWED TO A STATION THAT IDENTIFIED A THROTTLE ACTUATOR SHUTDOWN. SYSTEM WAS RESET BUT NO OTHER PROBLEM COULD BE IDENTIFIED AT THAT TIME. THE SAME THING HAPPENED ON 6/15/2012, TRAVELING AT APPROX. 40 MPH ON A BACK ROAD, NO OTHER TRAFFIC, WAS ABLE TO SAFELY PULL TO THE SIDE. VEHICLE MILEAGE AT TIME OF SECOND INCIDENT WAS APPROX 100,040. VEHICLE WAS TOWED TO A DEALERSHIP WHERE THE PART TO BE REPLACED WAS IDENTIFIED. MY CONCERN IS THIS REPRESENTS A POTENTIAL SAFETY HAZARD WERE THIS TO OCCUR ON A BUSY HIGHWAY. THERE IS ALSO A HARD JARRING OF THE TRANSMISSION WHEN THE THROTTLE SHUTDOWN OCCURS. *TR

WHILE DRIVING AND GOING AROUND A TURN, EXITING A PARKING LOT THE PASSENGER SIDE DOOR FLEW OPEN. AFTER THAT THE DOOR WOULD NOT LATCH SHUT. AT THIS TIME THE DOOR MUST BE HELD SHUT WHILE DRIVING. *KB

DRIVER'S INSIDE DOOR LATCH BROKEN - NO LONGER CAN OPEN DOOR FROM THE INSIDE. IF IN AN ACCIDENT, COULD NOT EXIT VEHICLE QUICKLY IF NEEDED. MATERIALS FOR THE DOOR LATCH ARE CHEAP PLASTIC. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. IMMEDIATELY AFTER THE DOOR WAS CLOSED THE REAR WINDOW DISINTEGRATED INSIDE THE VEHICLE. THERE WERE NO DEFECTS PRESENT IN THE WINDSHIELD PRIOR TO THE FAILURE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE COULD NOT DETERMINE IF THE WEATHER WAS A FACTOR. THE VEHICLE WAS ALWAYS PARKED IN THE GARAGE WHICH WAS WHERE THE FAILURE OCCURRED. THE CONTACT WILL NOTIFY THE DEALER TO DETERMINE IF THE VEHICLE SHOULD BE TOWED OR DRIVEN SO THAT IT CAN BE REPAIRED. THE FAILURE MILEAGE WAS 54,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE REAR WINDOW WAS REPLACED AT HIS EXPENSE. SAFETY WOULD HAVE BEEN AN ISSUE IF PEOPLE HAD BEEN SITTING IN THE BACK SEAT WITH THE WINDOW DISINTEGRATED. UPDATED 07/28/11

THE VEHICLE JERKED WHILE ON A STATE HIGHWAY REPEATEDLY UNTIL I WAS ABLE TO PULL OVER AND THEN IT FAILED. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE DEALER IS VERY UNUSUAL. ONCE THE IGNITION COILS WERE REPLACED, THEY DETERMINED THE PCM(COMPUTER) HAD TO BE REPLACED. KEEP IN MIND THAT MY VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES BEFORE REGARDING MY RADIO AFTER THEY REPLACED THE RADIO 4 TIMES, THEY REALIZED THAT IT WAS ALSO THE PCM THAT CAUSED THIS PROBLEM. EVERY PROBLEM THAT I HAVE HAD HAS BEEN ELECTRICAL. ELECTRICAL PROBLEMS ARE NOT EASY TO DETERMINE PRIOR TO IT HAPPENING LIKE IF IT WERE MECHANICAL. I HAVE FOUGHT WITH FORD OVER AND OVER AND THEY WILL NOT TAKE RESPONSIBILITY FOR THE DEFECTS IN THIS VEHICLE. NO ONE SHOULD HAVE TO REPLACE A RADIO FOUR TIMES AND A PCM TWICE IN FOUR PLUS YEARS. THIS IS RIDICULOUS! *TR