2009 Mercury Milan Complaint Log

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS FLUID LEAKING FROM THE BRAKE CYLINDER. THE BRAKE PEDAL WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

I HAVE RECEIVED A RECALL LETTER DATED JULY 2016 AND NO ACTION BY THE DEALER OR FORD MOTOR COMPANY....NONE, ZERO NOT EVEN A EXPLANATION FROM THE DEALER SERVICE DEPARTMENT WHAT HAPPENED TO THE RECALL FOR THE "AIR BAG" REPLACEMENT. IF THIS IS A TROUBLED VEHICLE I REALLY WOULD LIKE TO HAVE ACTION AND A REPLACEMENT OF THE VEHICLE MY RECALL NUMBER IS 16S26. FORD MUST HAVE AN ANSWER....

BRAKES FAIL WHEN NEEDED IN EMERGENCIES; ESPECIALLY DURING WET CONDITIIINS.

I WAS NOTIFIED ABOUT THE AIRBAG RECALL. TWO MONTHS AFTER NOTIFICATION I WENT TO THE OXMOOR FORD DEALERSHIP TO FIND OUT THE TIME TO HAVE CAR FIXED. THEY TOLD ME THEY WILL CALL ME WHEN THEY GET THE PARTS IN. OVER A YEAR AND A HALF LATER, I HEARD NOTHING. PLEASE NOT2 I AM BABYSITTING MY YOUNGER GRANDCHILDREN AND USE MY CAR FOR TRANSPORTATION. I HAVE BEEN BACK SEVERAL MORE TIME TO TALK TO THEM. (AND PHONE CALLS) WHICH I AM TOLD OVERTIME THEY DO NOT HAVE THE PARTS. OVERTIME I AM TOLD THEY HAVE ME ON THEIR LIST BUT OVERTIME I GO THEY NEVER HEARD OF ME. I FEEL LIKE I AM BEING PUT OFF. P>S> I GOT AN OFFER TO BUY ANOTHER CAR FROM THEM.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL FAILED AND SEIZED INTERMITTENTLY. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE BRAKE PAD HAD AT LEAST 20,000 MILES LEFT. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.

AFTER AN ANTI-LOCK-BRAKE-ASSISTED BRAKING MANEUVER, ON BOTH WET AND DRY ROAD SURFACES, THE BRAKE PEDAL GOES SOFT, AND REQUIRES EXTRAORDINARY PRESSURE TO ACTIVATE THE BRAKES. I HAVE EXPERIENCED THIS PROBLEM ON BOTH WET ROAD SURFACES (FOR EXAMPLE, DURING OR AFTER RAIN) AND DRY ROAD SURFACES (FOR EXAMPLE, ROUGH SURFACES OR OTHER IRREGULARITIES IN THE ROAD). THIS PROBLEM HAS BEEN OCCURRING REGULARLY FOR ABOUT A YEAR. WHILE THE ANTI-LOCK BRAKES AREN'T USED REGULARLY WHILE DRIVING, THE 5-6 TIMES THEY HAVE BEEN ACTIVATED IN THIS TIME FRAME HAVE INCURRED THE PROBLEM. AFTERWARDS, I HAVE TO APPLY MUCH MORE PRESSURE TO THE BRAKE PEDAL TO GET THE CAR TO STOP. THIS HAPPENS DURING NORMAL STOP-AND-GO TYPE SITUATIONS ON BOTH WET AND DRY ROAD SURFACES.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN FORD DEALER IN SAINT PAUL AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THROTTLE BODY FAILURE....CAR ENTERED LIMP MODE OUT OF THE BLUE WHILE EXCELERATING FROM A STOP AT A TRAFFIC LIGHT.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PUMP MOTOR CIRCUIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,893. UPDATED 09/22/16*LJ *CN

TAKATA RECALL. WE RECEIVED A RECALL NOTICE BACK IN EARLY 2016 ABOUT THE PASSENGER AIRBAG. WE RECEIVED ANOTHER LETTER SAYING THEY ARE STILL WORKING ON GETTING VEHICLES TO FORD DEALERSHIPS SO IT CAN BE FIXED. I'M A STAFF SERGEANT IN THE US ARMY CURRENTLY STATIONED IN FORT WAINWRIGHT ALASKA. I CAN'T HAVE ANY OPEN RECALLS ON MY VEHICLE IN ORDER FOR THE ARMY TRANSPORTATION. I CAN'T LEAVE MY CAR IN ANOTHER STATE WHILE I MOVE TO ANOTHER DUTY STATION WITH MY FAMILY. THERE HAS BE AWAY THIS ISSUE CAN BE FIXED SOON.

GOT RECALL NOTICE JULY. IT IS NOW SEPTEBER AND NO ONE HAS CONTACTED ME. YOUR LETTER STATES WE WILL BE NOTIFIED WHEN PARTS COME AVAILABLE. IS THIS A JOKE? HOW LONG DO I NEED TO WAIT?

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED THE ATTACHED RECALL NOTICE IN JULY 2016 FROM FORD MOTOR COMPANY CONCERNING A DEFECTIVE AIRBAG INFLATOR. TO DATE, I HAVE NOT RECEIVED ANY FURTHER NOTIFICATION FROM FORD MOTOR COMPANY ABOUT THE AVAILABILITY OF THE PART AND INSTRUCTIONS ON WHAT TO DO IN ORDER TO REMEDY THIS DANGEROUS CONDITION. I HAVE CONTACTED THE FORD DEALERSHIP, AUTO NATION IN MARIETTA, GEORGIA, A NUMBER OF TIMES TO DETERMINE THE STATUS OF THIS AND HAVE BEEN TOLD THAT THE PART IS NOT YET AVAILABLE. CONSIDERING THE DANGEROUS CONDITION THAT THEY DESCRIBE IN THE RECALL NOTICE, I CERTAINLY THINK THAT THIS HAS DRAGGED ON MUCH TOO LONG, AND I AM EXTREMELY CONCERNED ABOUT THE DANGER OF DEATH OR SEVERE INJURY.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SANTEE FORD OF MANNING, SOUTH CAROLINA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/29/17*LJ *CN

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE TROPICAL FORD DEALER (9900 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837), BUT WAS NOT REPAIRED DUE TO LACK OF PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ UPDATED 10/26/2017*JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (GEORGE COLEMAN FORD 47 PLAZA DRIVE, TRAVELERS REST, SC 29690) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AS REPORTED BY SEVERAL OTHER MILAN OWNERS , WHICH NHTSA IS CURRENTLY INVESTIGATING, MY BRAKES ARE "SOFT". WHILE IN MOTION AND ATTEMPTING TO BRAKE, THE PETAL GOES TO THE FLOOR, LEAVING ME TO ONLY HOPE MY CAR WILL STOP IN TIME TO AVOID PERSONAL OR VEHICULAR INJURY. I AM A RETIRED FORD ENGINEER AND KNOW THIS IS AN FMVSS, SERIOUS VIOLATION. I HAVE TAKEN IT TO THREE REPAIR SHOPS , INCLUDING TWO FORD DEALERS, AND EACH HAS TOLD ME I NEED A NEW HYDRAULIC CONTROL CYLINDER WHICH IS ABOUT A $2000 REPAIR. THIS REPAIR COST IS ABOUT HALF THE CURRENT VALUE OF THE VEHICLE. I AM HOPING THAT YOUR INVESTIGATION WILL FORCE A RECALL REPAIR AT LITTLE OR NO COST TO ME. I PURCHASED THIS VEHICLE NEW FROM FORD. PLEASE ADVISE ANY OTHER ACTIONS I NEED TO PURSUE. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MOYER FORD, 2980 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-1661) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (COCONUT CREEK AUTO MALL, COCONUT CREEK, FL , 866-847-2753) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 8/1/18*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GOSCH FORD HEMET AT (951) 396-7250 (436 CARRIAGE CIR, HEMET, CA 92545) AND RACEWAY FORD AT (800) 286-9861 (5900 SYCAMORE CANYON BLVD, RIVERSIDE, CA 92507) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED VILLAGE FORD AT (352) 233-2900 (11660 SE NORTH, US-441, BELLVIEW, FLORIDA 34420) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (AUTONATION FORD ST PETERSBURG, 2525 34TH ST N, ST PETERSBURG, FL 33713) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NOTHING BAD HAS HAPPENED, YET. A COUPLE OF YEARS AGO, WE NOTICED THAT THE BRAKES BECAME MUCH SOFTER. IT BECAME NECESSARY TO PUSH FURTHER DOWN ON THE PEDAL TO ENGAGE THEM. WE TOOK THE CARE TO A SHOP IN MARCH OF 2016. THE MECHANICS CHECKED THE WHOLE SYSTEM, AND THOUGHT IT WAS THE MASTER CYLINDER, SO HE PUT A NEW ONE IT. HE CALLED US TO TELL US, THAT WASN'T THE ISSUE, SO HE REMOVED IT, AND DID NOT CHARGE US. I DID SOME ON LINE SEARCHES, WHICH I'VE CONTINUED, AND SAW THAT THERE WERE SIMILAR ISSUES WITH THAT NHTSA WAS LOOKING AT, AND HEIR MIGHT BE A RECALL. I'VE CONTINUED TO CHECK EVERY FEW MONTHS, OR SO , FOR THE PAST 2 YEARS, BUT STILL NO WORD OF A RECAP. I CHECKED ON MUFFED.COM TODAY, AND FORD STILL HAS NOT RECALLED THE PROBLEM. THE ONLY RECALL APPEARING FOR THAT CAR IS THE CURRENT AIR BAG ISSUE (16S26). MY WIFE TELLS ME THAT NOW SHE'S USED TO IT AND THAT IF IT IS A SAFETY ISSUE, FORD WOULD RECALL IT. I WON'T DRIVE THE CAR. I THINK IT'S A ACCIDENT WAITING TO HAPPEN. I DOUBT THIS WILL ACCOMPLISH ANYTHING, OR THAT I'LL GET A RESPONSE, BUT I'D LIKE TO KNOW THE STATUS ON THIS SITUATION, AND WANT TO GO ON RECORD AS REPORTING IT. MAYBE FORD WILL TAKE CARE OF IT EVENTUALLY IF ENOUGH PEOPLE COMPLAIN.

COMPLETE PRESSURE LOSS ON BRAKES AND PEDAL GOES ALL THE WAY TO THE FLOOR. CAR WON'T STOP PROPERLY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER (METRO FORD, 2860 S NOLAND RD, INDEPENDENCE, MO 64055) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKES WORKED INTERMITTENTLY. THE FAILURE ONLY OCCURRED WHEN THE ABS WAS ACTIVATED. THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. DURING SOME OF THE FAILURES, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.

TAKATA RECALL.I CALLED THE FORD GARAZE NUMEROUS TIMES ABOUT THIS AIR BAG NEEDING REPLACED AND EVERY TIME I CALL THEY TELL ME THE PART IS ON ORDER AND CANT GET IT IN..MY AIRBAG HAS BEEN SEPARATING AT THE SEAM AND IM CONCERENED THAT IT WILL EXPLODE WITH MY CHILD IN THE FRONT SEAT

TL* THE CONTACT OWNED A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE DEALER DIAGNOSED THAT THE BRAKES WERE SPONGY, BUT GOOD. ONE MONTH LATER, THE FAILURE RECURRED WHILE DRIVING APPROXIMATELY 35 MPH. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE CRASH ALSO AFFECTED THREE OTHER VEHICLES. THE DRIVER'S SIDE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WERE NO FAILURES WITH THE OEM TIRES UNTIL AFTER THEY WERE CHANGED. THE VEHICLE WAS TAKEN TO SPITZER FORD (3737 STATE RD, CUYAHOGA FALLS, OH 44223, (330) 325-4195) AND THEY STATED THAT THEY COULD NOT PROVIDE A PERMANENT REMEDY, BUT WOULD RESURFACE THE ALUMINUM AROUND THE TIRES, WHICH WAS THE CAUSE OF THE FAILURE. THE FAILURE WAS NOT CORRECTED AFTER TAKING THE VEHICLE TO THE DEALER SEVERAL TIMES. THE CONTACT WAS UNCERTAIN IF THE AIR PRESSURE MAY GO COMPLETELY LOW TO FLAT WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKES MALFUNCTIONED CAUSING THE VEHICLE TO SLIDE AND THE BRAKING DISTANCE TO BE EXTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO DIAGNOSED THAT THE ANTI LOCK BRAKING SYSTEM WAS DEFECTIVE. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME TO PROVIDED THE REMEDY REPAIR. THE LOCAL DEALER GANLEY FORD LOCATED AT 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET CONTACTED. THE FAILURE MILEAGE WAS 50,000.*DT*JB

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 10 MPH, THE BRAKING SYSTEM FAILED WITHOUT WARNING. THE VIN WAS NOT AVAILABLE. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE, BUT IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/07/15*LJ *CN

THE CAR LOST POWER AND DROPPED SPEED. WRECH ICON WAS LIT ON DASH BUT IT WASN'T OBVIOUS ON PAGE 10 OF OWNERS MANUAL. FOUND ICON ON PAGE 13 AND TOOK CAR BACK HOME ALONG BACK ROADS AS IT WASN' T RUNNING UP TO SPEED TO STAY ON HIGHWAY. LOOKED ONLINE FOR SIMILAR ISSUES AND CONTACTED FORD AT 888-392-3673 FOR POSSIBLE "CUSTOMER ASSISTANCE PROGRAM." WAS TOLD THAT CAR WAS NOT ON LIST BUT KEEP ALL RECEIPTS IN CASE IT DOES GO ON A RECALL LIST.

FOR A WHILE WHEN I WOULD APPLY MY BRAKES I WOULD LOSE THEM IN THE FACT THAT I WOULD HAVE TO PUSH THEM ALL THE WAY TO THE FLOOR. AFTER THIS HAPPENED A FEW TIMES I WOULD HAVE NO BRAKES AT ALL. MY MECHANICS COULD NOT FIGURE THIS OUT BECAUSE AFTER THE CAR WOULD SIT OR I PUMPED THE BRAKES THEY WOULD RETURN UNTIL FINALLY THEY JUST WENT COMPLETELY. AT THIS TIME I CAME TO FIND OUT THAT THE ABS SYSTEM HAD TO BE REPLACED. THEY TOLD ME THAT THIS WAS A DEFECT. THE ONLY COMPANY I COULD GET THE PART FROM WAS FORD! NO OTHER COMPANY OR AFTER-MARKET WAS COMPATABLE. TELL ME FORD DID NOT KNOW ABOUT THIS???? COST ME OVER $1K

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 35 MPH, A GRINDING NOISE WAS HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED THE BRAKES BEGAN TO LOSE PRESSURE AND FAILED TO STOP THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, PUMPED THE BRAKE PEDAL, AND WAS ABLE TO RESUME DRIVING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS TOLD BY THE TECHNICIAN THAT THE FAILURE COULD BE DUE TO THE ABS PUMP SYSTEM THAT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 192,319. UPDATED 03/07/17*LJ *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED, ON THE FRONT DRIVER?S SIDE DASHBOARD, THAT THE SEAM OF THE AIR BAG COVER STARTED TO SEPARATE. THE CONTACT CALLED CREST AUTOMALL (185 AMITY RD, WOODBRIDGE, CT 06525, (203) 389-7100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE AIR BAG SEAM WAS A DESIGN FLAW. THE CONTACT'S HUSBAND GLUED THE SEAM TOGETHER AS A TEMPORARY REMEDY; HOWEVER, THE CONTACT BEGAN TO NOTICE THAT THE SEAM WAS CONTINUOUSLY SEPARATING FROM THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO CREST AUTOMALL AND WAS INFORMED THAT THEY WOULD ONLY REPLACE THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE TO BECOME AVAILABLE WITHIN THE THIRD QUARTER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONTACT STATED BEFORE AIRBAG ISSUE SIDE PASSENGER DASHBOARD WAS SEPARATING AND DEALER SAID IT COULD NOT BE REPLACED BECAUSE IT WAS A COSMETIC ISSUE AND NOT UNDER WARRANTY. CONTACT DID RESEARCH ONLINE AND FOUND IT WAS A COMMON ISSUE THEN LATER RECEIVED NOTICE OF AIRBAG DEFECT. DEALER SAYS PART MAY NOT BE AVAILABLE UNTIL END OF YEAR.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHEN ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WENT TO THE FLOORBOARD. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED ON FOUR OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE BRAKE FLUID WAS REPLACED AND THE VEHICLE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

ON MULTIPLE OCCASIONS, WHILE DRIVING ON CONCRETE AND GRAVEL SURFACE ROADS AND DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD BECOME MUSHY, RESULTING IN THE PEDAL GOING ALL THE WAY TO FLOOR BEFORE THE VEHICLE WOULD COME TO A STOP. THE FIRST TIME IT OCCURRED I WAS PREPARING TO MAKE A LEFT TURN ON VAN DYKE AVENUE IN STERLING HEIGHTS, MICHIGAN, THE BRAKE PEDAL, WHICH WAS FUNCTIONING AS EXPECTED PRIOR TO THIS, BECAME MUSHY AND HAD TO BE DEPRESSED ALL THE WAY TO THE FLOOR BEFORE THE VEHICLE CAME TO A STOP. THIS INCIDENT OCCURRED ON A SATURDAY MORNING, AND THE BRAKES WERE FINE BY MONDAY MORNING. PUMPING THE BRAKES APPEARED TO FIX THE ISSUE. OVER THE NEXT YEAR OR SO, THIS SAME INCIDENT OCCURRED A FEW MORE TIMES, USUALLY WHEN APPLYING THE BRAKES WHILE GOING OVER A BUMP. NORMAL FUNCTIONING WOULD USUALLY BE RESTORED AFTER A COUPLE OF DAYS AND BY PUMPING THE BRAKE PEDAL. ON MULTIPLE OCCASIONS DURING OCTOBER AND NOVEMBER 2015, WHILE DRIVING ON A SURFACE STREET THAT WENT FROM CONCRETE TO GRAVEL, THE BRAKES WENT MUSHY AGAIN. I HAD THE VEHICLE SERVICED FOR THIS ISSUE, WHERE THE HUNTINGTON FORD DEALER BLED THE BRAKES. THIS FIXED THE ISSUE TEMPORARILY. AROUND THE END OF JULY 2016, THE BRAKES WENT MUSHY AGAIN WHEN APPLYING THEM WHILE GOING OVER A BUMP ON A CONCRETE SURFACE ROAD. AFTER A WEEK OR MORE, THE BRAKES NEVER DID RESTORE TO NORMAL FUNCTIONALITY. I TOOK IT IN FOR SERVICE ON 8/5/16 WHERE IT WAS DETERMINED THE HCU WAS FAILING. THE DEALER REPLACED THE HCU AT A COST OF $1340.10. SINCE REPLACING THE HCU, THIS ISSUE HAS NOT RESURFACED. NOTE: I DO NOT RECALL IF THE FIRST INCIDENT WAS IN 2014 OR 2015.

I WAS ENTERING A TOLL BOOTH AT A SPEED OF 5 MPH. MY BRAKE PEDAL LOST ALL PRESSURE AND WAS CLOSE TO THE FLOOR. THIS HAPPENED ON 2 OCCASIONS. THE BRAKE PEDAL RETURNED TO NORMAL AFTER TURNING THE CAR OFF AND RESTARTING. THE SITUATION WAS TRIGGERED BY A SMALL BUMP IN THE ROAD AT THE TOLLBOOTH. HOLMAN FORD REPLACED THE ABS HYDROLIC CONTROL UNIT AND THE MODULE. I HAVE THE RECEIPT FOR THE REPAIR.

I STARTED MY CAR AND TWO IDIOT LIGHTS WENT ON . THE ENGINE LIGHT AND A WRENCH LIGHT. THE THROTTLE BODY PART WENT BAD. I HAD MY CAR TOWED TO THE CLOSEST MERCURY DEALERSHIP. WHICH IS WEISLER DEALERSHIP ON BRIDGE AVE, IN POINT PLEASANT, NJ THE WANT TO CHARGE ME $425 FOR THE PART REPLACEMENT AND $275 FOR LABOR. I WILL HAVE A $700 BILL FOR A PART THAT FORD HAS HAD MANY PROBLEMS WITH AND RECALLS ON. I WOULD LIKE SOMEONE TO LOOK INTO THIS AND PLEASE GET BACK TO ME. I WILL ALSO BE CONTACTING THE FORD HEADQUARTERS IN CA. MY NAME IS [XXX] . CELL NUMBER: [XXX]. THANK YOU FOR LOOKING INTO THIS SITUATION. I LOVE THE CAR BUT DO NOT FEEL COMFORTABLE AFTER READING ALL THE COMPLAINTS FROM FORD CUSTOMERS CONCERNING THE THROTTLE BODY PART PROBLEM. FORD FOLKS NEED TO LOOK INTO THIS PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 2/10/2016 *JS

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 71,000.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP BY DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL TRAVELED TO THE FLOOR. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY GOING UP ONTO A CURB. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

I WOULD LIKE THAT KNOW WHY OR IF MY AIR BAGS WERE DEFECTIVE. I WAS JUST IN AN ACCIDENT MONDAY 11/24/14 TRAVELING 30 MPH THAT CAUSED WITH SEVER FRONT AND SIDE DAMAGE TO MY CAR AND CAUSES IT TO BE TOTALED AND NOT 1 ON MY AIR BAGS WAS DEPLOYED. *TR

2009 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO INFORMATION THAT PERTAINS TO RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, HER VEHICLE WAS NOT INCLUDED IN THE RECALL. *JB

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE SUDDENLY DECELERATED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL REPEATEDLY IN ORDER FOR THE SPEED TO INCREASE. THE VEHICLE WAS TAKEN TO A DEALER WHO INDICATED THAT THE CIRCUIT BOARD MAY NEED TO BE REPLACED. THE CONTACT WAS AWAITING A RESPONSE FROM THE DEALER WHO MENTIONED THAT APPROVAL WAS REQUIRED FROM THE MANUFACTURER. THE VEHICLE WAS TO BE REPAIRED BY THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING 42,000 AND SOME MILES ON IT. MY VEHICLE HAS ONLY ABOUT 60,000 AND STILL DOES THIS. THIS PROBLEM NEEDS TO BE FIXED.