2010 Mercury Milan Complaint Log

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD NOISE EMERGED FROM THE FRONT OF THE VEHICLE. THE CONTACT STOPPED AND PULLED THE VEHICLE OVER WHEN HE NOTICED THAT A SECOND LUG NUT DETACHED FROM THE FRONT DRIVER SIDE WHEEL. THE FIRST LUG NUT DETACHED FROM THE SAME WHEEL ON JULY 1, 2017. THE MANUFACTURER WAS CONTACTED AND THE OWNER WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE CHECK FUEL WARNING INDICATOR ILLUMINATED AND THERE WAS AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO AUTO ZONE WERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO THE QUIRK FORD DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER NECK WOULD NEED TO BE REPLACED. A YEAR PRIOR TO THE FAILURES, THE VEHICLE WAS TAKEN TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS INSPECTED AND FOUND TO HAVE NO LEAKS. THE SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.

POWER STEERING ASSIST HAS PROBLEMS. POWER STEERING LOCKS UP AND CAR THEN CAN'T BE STEERED. HAPPENS SOMETIME IN THE MIDDLE OF DRIVING IT. FORD REFUSES TO FIX IT. EVEN THOUGH THEY KNOW IT HAS BEEN A PROBLEM. THEY EVEN HAVE CLASS ACTION LAWSUITES AGAINST THEM FOR IT.

I WAS DRIVING IN THE ROAD AND DROVE OVER A POTHOLE. AS I PRESSED THE BREAK PEDAL, THE PEDAL VIBRATED AND WENT "SOFT." I HAD TO PRESS THE BRAKE ALL THE WAY DOWN TO THE FLOOR TO GET THE CAR TO STOP. IT HAPPENED THREE TIMES. THE FIRST TWO TIMES, THE BRAKES RETURN TO NORMAL IN A ABOUT 15-30 MINUTES, BUT AFTER THE THIRD TIME, THE BREAKS STOOD "SOFT." I TALKED TO SERVICE SPECIALIST AT A FORD DEALER AND THEY ARE AWARE OF THIS PROBLEM. MY INVESTIGATION LEAD TO THIS PROBLEM AFFECTING MILANS FROM 2009 AND BELOW. WELL MINE IS A 2010 AND IT ALSO HAS THIS ISSUE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE POWER STEERING AND TRACTION CONTROL INDICATORS ILLUMINATED. THE LOCAL DEALER (JORGENSON FORD, 8333 MICHIGAN AVENUE, DETROIT, MI 48210) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

TAKATA RECALL. I RECIEVED NOTICE OF RECALL IN JUNE 2016 AND I HAVE BEEN UNABLE TO GET AIRBAG REPLACED. EVERYTIME I CALL DEALERSHIP IM TOLD THE PARTS IS NOT AVAILABLLE. THAT IS TO DANGEROUS SITUATION TO BE RIDING AROUND WITH. BUT IT IS YOUR ONLY CAR.

THIS IS THE 2ND TIME I AM HAVING ISSUES WITH THE THROTTLE BODY. I BROUGHT THE CAR IN, IN 2015 FOR THE EXACT SAME PROBLEM. I'M DRIVING ALONG AND THE CAR STARTS HESITATING THEN STARTS BUCKING LIKE CRAZY AND CONKS OUT. I START THE CAR BACK UP AND IT DRIVES FINE UNTIL THE NEXT TIME IT DOES IT AGAIN. THIS IS VERY DANGEROUS AND ALMOST RECENTLY GOT ME IN AN ACCIDENT. I WAS IN THE LEFT HAND TURNING LANE OF A VERY BUSY ROAD CROSSING OVER 2 LANES & STARTED TO PROCEED AS THE CAR STARTED HESITATING, SLOWED DOWN AND CONKED OUT. I ALMOST GOT HIT BY ONCOMING TRAFFIC. I CALLED FORD TODAY TO FIND OUT IF IT WAS STILL A COVERED ITEM AND WAS TOLD IT WAS UNDER THE CUSTOMER SATISFACTION PROGRAM FOR A ONE TIME FIX, WHICH I ALREADY HAD. SO NOW IT'S MY RESPONSIBILITY TO PAY FOR THE REPAIR OF A DEFECTIVE PART?? THIS SHOULD HAVE BEEN A RECALL. THE COMPLAINTS ARE STILL ROLLING IN ON THE MILAN'S AND SEVERAL OTHER FORD VEHICLES.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VAN BORTEL FORD (71 MARSH RD, EAST ROCHESTER, NY 14445, (585) 586-4415) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JS

I WAS ON MY WAY BACK FROM A TRIP AND MY CAR STALLED OUT MULTIPLE TIMES. I WOULD BE GOING AT HIGHWAY SPEEDS AND IT WOULD JUST CUT OUT. I WAS ABLE TO SAFELY GET INTO THE SERVICE LANE AND RESTART THE CAR WITH NO PROBLEM, BUT THEN IT WOULD HAPPEN AGAIN. AFTER 7 TIMES OF THIS HAPPENING IN ABOUT AN HOUR, I EVENTUALLY PULLED OVER AND WAITED FOR A TOW. I DID MY RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH MERCURY CARS IN MY MODEL YEAR DUE TO FAULTY THROTTLE BODY ISSUES. BECAUSE THE PROBLEM WAS SO WIDESPREAD, FORD ISSUED AN EXTENDED WARRANTY THAT WOULD COVER A THROTTLE BODY REPAIR FOR 10 YEARS OR 150,000 MILES, WHICHEVER CAME FIRST. BASED ON THIS INFORMATION, IT SEEMED LIKE MY CAR WOULD BE COVERED. HOWEVER, AFTER TAKING IT TO THE DEALERSHIP, THEY CLAIMED THAT IT WOULD NOT BE COVERED BECAUSE MY VIN DOESN'T MATCH THE LISTS AND ESTIMATED THE REPAIR AT $500-$700. THIS IS COMPLETELY CRAZY TO ME BECAUSE IT OBVIOUSLY HAPPENS TO CARS LIKE MINE AND HAS BEEN FIXED BY THE COMPANY AT NO COST. I BELIEVE I SHOULD ALSO RECEIVE THAT BENEFIT. I TALKED TO THE COMPANY AND HAVE LODGED A FORMAL COMPLAINT, AND I WILL ALSO BE SENDING A LETTER BECAUSE THIS IS JUST NOT ACCEPTABLE. STALLING ON A HIGHWAY GOING 70+ IS DANGEROUS AND I COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED HAD I BEEN HIT.

AS I WAS PREPARING TO EXIT A PARKING LOT, DRIVING AT A SLOW RATE OF SPEED AND TURNING, THE DRIVER SIDE DOOR SWUNG OPEN UNEXPECTEDLY. I WAS STILL IN THE PARKING LOT WHEN THIS HAPPENED. I PULLED OVER TO SHUT THE DOOR, BUT IT WOULD NOT LATCH AT FIRST. IT TOOK A FEW TRIES TO FINALLY GET IT TO LATCH. LATER THAT EVENING WHEN MY HUSBAND CAME HOME FROM WORK, HE NOTICED THE SAME DOOR WAS OPEN, AS MY CAR SAT PARKED IN THE DRIVEWAY. AGAIN, IT TOOK A FEW TRIES FOR HIM TO GET IT TO LATCH CLOSED.

WHILE MY VEHICLE IS IN MOTION, EVERY TIME THAT I HIT A LARGE BUMP OR HAVE TO ENGAGE THE ABS SYSTEM BY HAVING TO STOP VERY QUICKLY, THE BRAKE PEDAL GOES SO SOFT THAT EVEN TO STOP AT A STOP LIGHT AFTER GOING AT LOW RATES OF SPEED, I HAVE TO PUSH IT ALL THE WAY TO THE FLOOR SO THAT I CAN COME TO A FULL STOP. THE PROBLEM EVENTUALLY CORRECTS ITSELF, BUT IT TAKES AT LEAST A FEW HOURS AND SOMETIMES UP TO A DAY OR MORE. THIS CAN HAPPEN IN ALL ANY DRIVING CONDITION (CITY STREET, HIGHWAY, DRIVEWAY, ETC...), AND AT ANY SPEED (AS LOW AS 5 MPH). I RECENTLY READ THAT 2007-2009 MODELS WERE BEING INVESTIGATED FOR THE EXACT SAME REASON, AND WANTED TO MAKE SURE THAT THE 2010 MODEL WAS ADDED TO THE LIST BECAUSE I FEEL VERY UN-SAFE DRIVING MY CAR SOMETIMES, AND THE ABS SYSTEM IS SUCH A VITAL COMPONENT TO A SAFE DRIVE. ALSO, AFTER READING THE NEXT PAGE, THE MOST RECENT INSTANCE HAPPENED JUST YESTERDAY (5/21/17), BUT THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN JANUARY OF 2011. MY MECHANIC HAS NEVER BEEN ABLE TO EXPERIENCE IT, SO HE DOESN'T KNOW HOW TO FIX IT, BUT FROM WHAT I'VE READ, THE HYDRAULIC BRAKE CONTROLLER IS THE FAULTY PART. CAN YOU PLEASE PUT A RE-CALL OUT ON THIS??

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL AND THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500) WHERE IT WAS DIAGNOSED THAT A NEW FUEL TANK WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO FOUND THAT THE REAR BRAKES NEEDED TO BE REPLACED. NEW BRAKES WERE INSTALLED; HOWEVER, FRONT BRAKES WERE INSTALLED INSTEAD OF REAR BRAKES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE STATIONARY, THE VEHICLE LEAKED FUEL ONTO THE GROUND. THE VEHICLE WAS TOWED TO KAISER MILLER FORD IN COLLEGEVILLE, PENNSYLVANIA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACKORDER FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 170,000.

WHILE DRIVING THE CAR THE POWER STEERING SUDDENLY STOPS AND THE CAR BECOMES EXTREMELY DIFFICULT TO DRIVE. THIS IS A VERY DANGEROUS SITUATION AND HAS HAPPENED THREE TIMES IN THE PAST 2 MONTHS. IT HAS ALSO OCCURRED SEVERAL TIMES PREVIOUSLY, BUT IT SEEMS TO BE GETTING WORSE. VERY DANGEROUS!

I JUST NOTICED THAT I NOW HAVE A MISSING WHEEL STUD AND LUG NUT ON BOTH OF MY FRONT WHEELS. THIS CAR DOES HAVE THE 17" STEEL WHEELS. THERE WAS A RECALL FOR STUDS BREAKING BACK IN 2011, 11S23, AND ACCORDING TO FORD CUSTOMER SERVICE, THE STUDS WERE INSPECTED AND LUGS NUTS WERE REPLACED BEFORE I PURCHASED THIS VEHICLE IN JUNE OF 2011. THE CAR CURRENTLY HAS 86,805 MILES ON IT. THE LAST TIRE ROTATION WAS JUST ABOUT A YEAR AGO AT 75,114 MILES AND WAS DONE AT THE FORD DEALERSHIP. AT THAT POINT I PAID TO HAVE ONE OF THE FRONT WHEEL STUDS REPLACE BECAUSE THEY SAID IT WAS STRIPPED OUT.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE DRIVING 35 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE VEHICLE PULLED TO THE RIGHT AND STRUCK THE CURB SLIGHTLY. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO A FUEL STATION. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND THE SERVICE ADVANCETRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNFAMILIAR WITH THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,200.

MY 2010 MILLAN WITH ONLY 45,000 MILES ON IT, WIFE WAS DRIVING WHEN POWER STEERING SHUT DOWN CAUSING HER TO DRIVE OFF THE ROAD BEFORE SHE COULD STOP IT. WENT TO GOOGLE TO SEE IF ANYONE ELSE HAD ISSUES, SAW RECALL: 15S18 WAS ISSUED BUT FOR ONLY 2011 MILLANS PLUS. ALL ERROR CODES WERE SAME AS LISTED ON RECALL, DEALER IS CHARGING ME 1400 DOLLARS AND THEN TOLD ME IF CAR HAD BEEN 1 YEAR NEWER, WOULD HAVE BEEN COVERED 100%. JUST WONDERING IF YOU COULD HELP AND SEE IF ISSUE ALSO EFFECTED SAME CAR BEING JUST 1 YEAR OLDER, THANKS FOR ANY HELP

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE ATTEMPTING TO DRIVE, THE STEERING WHEEL WAS DIFFICULT TO MOVE. THE DEALER DIAGNOSED THAT THE STEERING GEAR ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT NO RECALLS WERE ASSOCIATED WITH THE VEHICLE. THE FAILURE MILEAGE WAS 7,600. UPDATED 06/07/17*LJ *CN

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 35 MPH, THE POWER STEERING BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER OFF THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.

GOT SERVICE POWER STEERING NOW & SERVICE ADVANCETRAC WARNINGS AND LOST POWER STEERING AND LOST POWER STEERING. THERE WERE NO PREVIOUS WARNINGS TO THE EFFECT INDICATING SERVICE PRIOR TO FAULT. IT WAS A SUDDEN EVENT THAT COULD HAVE CAUSED AN ACCIDENT OR DEATH IF SOMEONE NOT AS STRONG AS I WAS DRIVING. I WAS ABLE TO MUSCLE THE CAR TO KEEP IT WITHIN THE LANES AND DRIVE SAFELY BACK HOME.

WHILE DRIVING, IT BECAME EXTREMELY HARD TO TURN THE STEERING (LOST ALL POWER STEERING CAPABILITY). COULD NOT MAKE TURNS AND ALMOST FORCED INTO ON COMING TRAFFIC.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE POWER STEERING SYSTEM FAILED. THE CONTACT MENTIONED THAT THE STEERING WHEEL FAILURE TO TURN LEFT OR RIGHT. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO REGAIN POWER STEERING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,862.

POWER STEERING!!!! ON 03/07/17 MY STEERING WENT OUT. CAR VEERED OFF INTO ONCOMING HIGHWAY TRAFFIC AND NEARLY MISSED A HEAD ON COLLISION!! NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT WAS HAPPENING. DROVE HOME AND DISCONNECTED BATTERY FOR AN HOUR AND STEERING WORKED AGAIN. LEFT OUT OF MY DRIVE AND AS I STARTED TO TURN UNTO ROAD THE STEERING WENT OUT AGAIN. THIS TIME, I HIT MY PROPERTY FENCE AND NOW HAVE A FRONT BUMPER THAT IS SMASHED!!! "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. PLEASE PLEASE LETS ALL START A SECOND CLASS ACTION LAWSUIT FOR US 2010 MERCURY MILAN OWNERS THAT ARE BEING SCREWED BY BIG CORPORATE HEADS AND TRUST THAT THEY WILL BE PAYING TO FIX MY STEERING AND MY FRONT BUMPER AND THEY SHOULD BE GLAD IT'S NOT MY LIFE THEY COULD BE PAYING FOR FROM THE FIRST TIME I NEARLY ESCAPED A HEADON COLLISION.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MATTHEWS CURRIE FORD IN NOKOMIS, FLORIDA 34275 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING ABOUT 30MPH ON A STRAIGHT CITY ROAD & THE STEERING BECAME DIFFICULT. THE MESSAGE ABOUT SERVICE POWER STEERING CAME ON, BUT IT SEEMED LIKE THE STEERING CHANGED BEFORE THE MESSAGE POPPED UP. I WAS REQUIRED TO DRIVE AT A VERY SLOW PACE TO BE ABLE TO KEEP THE CAR IN CONTROL. I WAS CLOSE TO HOME & JUST WENT BACK THERE TO PARK. I AM CONCERNED THAT THE 2011 MODEL HAD A RECALL & WONDER WHY THE 2010 MODEL WAS NOT INCLUDED. I DON'T RECALL 2011 BEING A BIG MODEL CHANGE YEAR FOR THE MILAN. I THINK THEY HAVE SIMILAR POWER STEERING SYSTEMS & COVING 2010 MAY WANT TO BE CONSIDERED. I HAVE AN ESTIMATE OF $350 TO DIAGNOSE THE PROBLEM. THE FIX IS MOST LIKELY ANOTHER $1500 OR MORE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). LAWRENCEVILLE FORD LINCOLN MERCURY (2920 BRUNSWICK PIKE, LAWRENCEVILLE, NJ) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF POWER WHILE DRIVING HIGHWAY SPEEDS. THE ENGINE STALLED AND THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS SCHEDULED FOR AN APPOINTMENT WITH THE DEALER. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS INCLUDED IN A CUSTOMER SERVICE PROGRAM CONCERNING THE ELECTRIC THROTTLE BODY REPLACEMENT. THE CONTACT WAS UNCERTAIN IF THE VOLUNTARY SERVICE CAMPAIGN FROM THE MANUFACTURER WOULD PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN REVERSE. THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL SEIZED. THE ADVANCETRAC AND POWER STEERING ASSIST INDICATORS ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO TWO DEALERS WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING.) THE APPROXIMATE FAILURE MILEAGE WAS 74,900. *JS

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE REVERSING OUT OF THE DRIVEWAY THE STEERING WHEEL SEIZED. THE "POWER STEERING" AND "SERVICE ADVANCE TRACKING SYSTEM SOON" WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL VEERED TO THE LEFT. THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO AVOID ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THE APPROXIMATE FAILURE MILEAGE WAS 135,000. UPDATED 05/31/17*LJ *CN

ON 2/1/17, STEERING WENT OUT. ALMOST HIT CO-WORKER'S PARKED CAR. NO WARNING MESSAGE OR SIGNAL OF ANY KIND. DIDN'T UNDERSTAND WHAT HAPPENED. TURNED CAR OFF AND THEN BACK ON. OPERATED WITHOUT INCIDENT. ON 2/3/17, STEERING WENT OUT AGAIN. THIS TIME, "SERVICE POWER STEERING" MESSAGE DISPLAYED FOLLOWED BY "SERVICE ADVANCE TRAK SYSTEM". TURNED CAR OFF AND BACK ON. OPERATED WELL ENOUGH TO DRIVE TO LOCAL FORD DEALERSHIP, WHERE I WAS TOLD THAT I WOULD NEED A NEW RACK AND PINION ($2,800). LOOKED ONLINE TO DISCOVER THAT THIS IS A KNOWN SAFETY ISSUE BY FORD AS THEY RECALLED THE 2011 AND 2012 MILANS FOR THE SAME PROBLEM. MY 2010 HAS THE SAME COMPONENTS! THERE WAS A CLASS ACTION LAWSUIT FILED AGAINST FORD IN 2015 FOR THIS VERY SAME COMPLAINT. BOTH NHTSA AND FORD NEED TO STEP UP AND RECOGNIZE THE 2010 HAS THE SAME SAFETY HAZARD AND ITS OWNERS SHOULD RECEIVE THE BENEFIT OF THE SAME RECALL (#15V340000) THAT WAS ISSUED FOR THE 2011 AND 2012 MODELS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

ENGINE GOES TO 4000 AT HIGHWAY SPEED AND TRANSMISSION SLIPS WHILE DRIVING AT 70 ON INTERSTATE. WON'T SHIFT UNLESS THROTTLE IS BACKED WAY OFF. AT LOW SPEED ON 2-1 DOWNSHIFT, IT BANGS INTO GEAR JERKING YOU OUT OF THE SEAT AND CAUSING POSSIBLE LOSS OF CONTROL. ONLY DOES IT ON SLIGHT INCLINES. I PURCHASED NEW 11/3/2009 CAR ONLY HAS 24,818 MILES ON IT AND HAS BEEN SERVICED ONLY AT FORD DEALERS. *TR

AS I WAS DRIVING DOWN THE TURNPIKE ABOUT 65 MPH CAR BEGAN TO SLOW AND WOULD NOT ACCELERATE PAST 40 MPH EVEN WITH GAS PEDAL PRESSED FULLY - SLOW TO PICK UP ANY SPEED AFTER BRAKING. WRENCH LIGHTS CAME ON DASH. VERY DANGEROUS. I SEE THIS IS AN ISSUE (THROTTLE BODY) WITH LATER MODELS TOO. REPAIR SHOULD BE COVERED ON THIS YEAR AS WELL. *TR

I WAS DRIVING MY 2010 MERCURY MILAN. I HAD A FLAT TIRE. NOW THE "SERVICE THE ADVANCE TRACK" AND THE "SERVICE THE POWER STEERING" WARNING MESSAGE WILL NOT TURN OFF AND THE CAR NO LONGER HAS POWER STEERING. THIS IS A RECALL ISSUE ON THE 2011 MILAN. THE 2010 HAS THE IDENTICAL PART. WHY IS THE DEFECT A RECALL ON THE 2011 MILAN AND NOT ON THE 2010? IT IS THE SAME DEFECTIVE PART.

WHILE DRIVING DOWN THE STREET THE POWER STEERING ON MY 2010 MERCURY MILAN WENT OUT. IT STARTED WITH A WARNING ON THE DISPLAY "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. THE STEERING WHEEL WAS VERY DIFFICULT TO TURN. TURNED THE CAR OFF AND WAITED A FEW MINUTES. TURNED THE CAR BACK ON AND IMMEDIATELY RECEIVED THE "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. I HAVE RESEARCHED AND FOUND THAT THE COST OF REPAIR IS ABOUT 2K. I AM VERY UPSET THAT THERE WAS IS A RECALL FOR THE SAME ITEM BUT ONLY FOR THE 2011 MILAN THAT USED IDENTICAL PARTS. *TR

WITH SOME SNOW AND ICE ON ROAD ON 1/8/17 IN ROANOKE, VA, CAR BRAKES WENT ALMOST ALL THE WAY TO FLOOR AND THEN REAR WHEEL STARTED LOCKING UP INTERMITTENTLY. THIS OCCURRED AS BACKING OUT OF DRIVEWAY AND STARTING DOWN RESIDENTIAL STREET. I GOT OUT OF CAR AND HAD SON DRIVE BACK INTO DRIVEWAY. I WITNESSED THE DRIVERS SIDE REAR WHEEL LOCKED DOWN FOR ABOUT 30 FT. BEFORE THE WHEEL STARTED ROLLING AGAIN. WAS GOING VERY SLOW AT TIME SO NO ACCIDENT. STRUGGLED JUST TO GET CAR BACK IN DRIVEWAY. WILL TAKE CAR TO DEALER WHEN WEATHER CLEARS.

WHILE DRIVING THE VEHICLE THE ADVANTAGETRAC AND SERVICE POWER STEERING WARNING MESSAGES APPEARED IN THE INFORMATION CENTER. I DROVE TO MY DESTINATION AND TURNED THE VEHICLE OFF. A HALF HOUR LATER I RESTARTED THE VEHICLE TO SEE IF THE ERROR CODES WERE RESET. AT THIS TIME THE "SERVICE POWER STEERING NOW" WARNING CAME ON AND THERE WAS NO ASSISTED POWER STEERING MAKING THE STEERING WHEEL EXTREMELY HARD TO TURN. I HAD THE VEHICLE DROPPED AT THE DEALERS WHERE I WAS TOLD THERE WAS A RECALL ON THE 2011 MERCURY MILAN FOR THE SAME ISSUE. I WAS FURTHER INFORMED BY THE DEALER THAT THE 2010 MERCURY MILAN WAS NOT INCLUDED EVEN THOUGH BOTH MODEL YEARS HAD THE SAME POWER STEERING COMPONENTS AND SYSTEMS. THE LOSS OF POWER STEERING ON A VEHICLE WHILE DRIVING IS A SERIOUS AND DANGEROUS ISSUE. FORD'S RECALL NEEDS TO BE EXTENDED TO COVER THE 2010 MERCURY MILAN MODEL YEAR ALSO. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER AND A WRENCH SYMBOL ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

POWER STEERING DOES NOT WORK. WAS WORKING FINE AND JUST TURNED THE CAR OFF ONE NIGHT AND THE NEXT MORNING I COULD NOT STEER. ITS A 2010 MILAN WITH 78,000 MILES ON IT. I'M WORRIED TO SEE WHAT THIS COSTS. FORD SHOULD STAND BEHIND THESE TROUBLES.

THE POWER STEERING NOT WORKING AT ALL, READ ONLINE ON REPORT ON SIMILAR CASE. FORD HAS RECALL FOR THIS ISSUE, BUT ONLY FOR CARS FROM 2011 AND BEYOND.

A FEW WEEKS AGO, I HAD A HARD TIME STEERING MY CAR AT AN INTERSECTION. WHEN I TRIED STEERING, THE CAR WOULD SHAKE AS I TURNED. ALTHOUGH THE ROADS WERE WET, MY TIRES ARE RELATIVELY NEW, SO I NEW IT WASN'T THE TRACTION. I TURNED OFF THE ELECTRONIC STEERING ASSISTANCE AND IT STARTED TURNING AGAIN. A FEW DAYS AGO, I WAS TURNING, THE ROADS WERE DAMP, BUT NOT WET AND I HAD MY STEERING ASSIST ON (IT GOES ON BY DEFAULT). WHEN I TUNED, THE CAR WENT THE OPPOSITE WAY OF THE DIRECTION I WAS TURNING. I HAD TO TURN OFF MY STEERING ASSIST IN ORDER TO REGAIN CONTROL OF MY CAR. THERE WERE NO ALARMS, NOTICE OR ALERTS ON MY CONTROL PANEL. ALSO, WHEN IT'S BEEN A HOT DAY OR A COLD DAY, THE CAR WON'T START.

COMPLETE POWER STEERING FAILURE!! MY WIFE PARKED THE CAR IN THE DRIVEWAY ON 12/6 AS NORMAL. THE NEXT MORNING SHE ATTEMPTED TO LEAVE AND THE CAR HAD NO STEERING. CAR STARTED AND RUNS NORMAL BUT NO POWER STEERING AT ALL. THE CAR CANNOT BE DRIVEN. I INVESTIGATED POSIBILITIES THAT EVENING AND CHECKED ALL RELEVANT FUSES TO NO AVAIL. I BEGAN RESEARCHING POTENTIAL PROBLEMS VIA INTERNET AND WAS AMAZED TO LEARN FORD KNOWS ABOUT THIS SERIOUS ISSUE. IN FACT, THEY HAVE RECALLED MULTIPLE MODELS AND YEARS BUT EXCLUDED THE 2010 MILAN EVEN THOUGH IT HAS THE SAME STEERING SYSTEM!!! I CONTACTED THE DEALER WHERE PURCHASED AND THEY OFFERED NO HELP EXCEPT TO TOW IT IN AND THEY WILL DIGNOSE. THERE IS A PLETHARA OF COMPLAINTS AND INVESTIGATIONS REGARDING THIS PROBLEM. ALL THE INFORMATION I'VE FOUND IS VERY CLEAR..THIS IS SERIOUS PROBLEM AND SIGNIFICANT EXPENSE ! THIS MUST BE ADDRESSED BY FORD AND CORRECTED. THEY KNOW THE PROBLEM EXISTS WITH THIS STEERING SYTESM BUT ARE DENYING THEIR RESPONSIBILITEIS TO CUSTOMERS FOR FAIR RESOLUTION!

ABS ENGAGED AND THEN BRAKES WENT TO THE FLOOR. BRAKES HAVE BEEN SOFT EVER SINCE. DEALER REPLACED HCU BUT PROBLEM PERSISTS. DEALER CLAIMS BRAKES ARE RESPONDING CORRECTLY. THEY ARE NOT.

MULTIPLE POWER ASSIST STEERING FAILURES ENCOUNTERED. STEERING BECOMES EXTREMELY STIFF AND DIFFICULT TO TURN VEHICLE. MOST OCCURRED WHEN STARTING VEHICLE

THE POWER STEERING FAILED WHILE I WAS DRIVING AND THE DASH INDICATED "SERVICE POWER STEERING". I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD WITH GREAT EFFORT. I STOPPED THE CAR AND TURNED IT OFF. AFTER RE-STARTING THE CAR THE POWER STEERING WORKED. THE NEXT TIME THE CAR WAS STARTED THE POWER STEERING DID NOT WORK INDICATING "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCE TRAC". THE CAR CANNOT BE DRIVEN.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTERER EXCEEDED A REASONALE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 7/9/18*JB

RECEIVED A MESSAGE "POWER STEERING ASSIST FAULT" AND THE WHEEL BECAME VERY HARD TO STEER. DID NOT RECEIVE A SERVICE WARNING AND WE WERE DRIVING WITH OUR GRANDCHILDREN IN THE CAR. VERY DISTURBING. THE VEHICLE HAS ABOUT 60K MILES AND THE STEERING GO OUT????? THE CHARGE TO REPAIR IS WILL OVER $2K. NO WARNING. VERY DANGEROUS!!!! MUST HAPPEN OFTEN BECAUSE OUR LOCAL DEALER STOCKS THE ITEM BUT ANY OTHER TIME I HAD MAINTENANCE DONE THE PART HAD TO BE ORDERED. HUMMMMMMM?

WHILE I WAS DRIVING MY CHILD TO SCHOOL OUT OF NO WHERE RIGHT BEFORE I TURNED THE CORNER TO GET ONTO THE FREEWAY SERVICE DRIVE A BELL WENT OFF IN THE CAR AND ON THE SCREEN IT SAID POWER STEERING ASSIST FAILURE AND AT THAT POINT I COULD NO LONGER STEER MY VEHICLE. I HAD NO CONTROL OVER IT. I LITERALLY HAD TO BACK UP AND IT TOOK ME 15 TO 20 MINUTES TO GET BACK INTO MY DRIVEWAY BECAUSE I COULDN'T TURN THE WHEEL IT WAS EXTREMELY HARD TO DO. *TR

APPROXIMATELY 3 MONTHS AGO I GOT INTO MY CAR TO GO TO WORK. I DROVE THE VEHICLE ON THE CITY SIDE STREETS TO GET TO THE HIGHWAY THAT I TRAVEL TO WORK. THE TROUBLE LIGHT INDICATOR CAME ON INDICATING POOR STEERING AND THE VEHICLE DID SEEM TO BE STEERING INCORRECTLY. I RETURNED HOME AND DROVE MY WIFE'S VEHICLE TO WORK. NEXT DAY I WENT OUT TO CHECK TO SEE IF THERE WAS A PROBLEM. I STARTED UP MY VEHICLE AND TRIED TO DRIVE THE VEHICLE OUT OF MY PARKING PLACE. THE POWER STEERING WON'T WORK AT ALL. NOW I DO NOT HAVE A VEHICLE TO GET TO WORK. THERE HAS BEEN A RECALL ON THE 2011, 2012 MERCURY MILAN FOR THIS SAME PROBLEM. WHY HASN'T THERE BEEN ONE FOR THE 2010????

DRIVER SIDE DOOR HANDLE IS BROKEN AND WILL NOT OPEN FROM THE INSIDE OF THE CAR.I HAVE TO LOWER THE WINDOW TO REACH OUT THE WINDOW TO REACH THE OUTSIDE DOOR DOOR HANDLE TO OPEN THE DOOR.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE POWER STEERING FAILED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.