2004 MINI Cooper Complaint Log

The contact owns a 2004 Mini Cooper. The contact received notification of NHTSA Campaign Number: 15V660000(STEERING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure, causing the driver to lose control of the steering and drive off the road. The exact cause of the failure was not determined, and the vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 160.000. Parts distribution disconnect.

Mini felt like it was getting pushed by the wind . Realized wasn't wind Mini loss of completely all functions of steering wheel. On super busy highway. Devine intervention Was in far left car went left to right lanes then hit median gaurd rail spun around Finally got it to stop. Never Hitting and hurting anyone around me. Nobody hit me. Car is totalled ! Still at tow place. I saw my life flash as cars were zooming by me. Someone should be held responsible for my car and almost my life. Called out of work can't move upper body that well.

WAS DRIVING CAR ON 18 JULY 2020 AND POWER STEERING QUIT WORKING AND MADE STEERING DIFFICULT, ALSO COOLANT FAN,LOW SPEED AND HIGH SPEED STOPPED WORKING SAME TIME AS POWER STEERING QUIT. THE ASC LIGHT CAME ON AND IT WILL NOT TURN OFF. NO BLOWN FUSES IN ENGINE COMPARTMENT OR BY DRIVERS KICK PANEL. I WAS DRIVING THE CAR ON A STATE ROAD WHEN THIS OCCURRED.

TL* THE CONTACT OWNS A 2004 MINI COOPER S. THE CONTACT STATED THAT WHILE DRIVING AT ATTEMPTING TO MAKE A TURN, THERE WAS AN ABNORMAL GRINDING SOUND COMING FROM THE STEERING COLUMN. THE CONTACT ALSO STATED THAT THERE WAS A POWER STEERING FLUID LEAK PRESENT. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO MINI OF STEVENS CREEK LOCATED AT (4201 STEVENS CREEK BLVD, SANTA CLARA, CA 95051), AND DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,000.

THE POWER STEERING IS VERY STIFF TO DRIVE AND CANNOT DRIVE MY COOPER BECAUSE I CAN NO LONGER STEER THE VEHICLE.

WHEN YOU TURN WHEEL LEFT OR RIGHT IT MAKES A NOISE AND IT'S VERY HARD TO TURN. SO I THINK IT'S THE STEERING: ELECTRIC POWER ASSIST SYSTEM. RECALL ID # 240625.

MY WIFE WAS DRIVING OUR 2004 MINI COOPER HOME TRAVELING UPHILL ON A STEEP PAVED MOUNTAIN ROADWAY TRAVELING A MAXIMUM OF 15 MPH WHEN FOR SOME UNKNOWN REASON THE VEHICLE LEFT THE ROADWAY; STRUCK A TREE WITH ITS LEFT FRONT AND BURST INTO AN EXPLODING FIRE KILLING MY WIFE WHO WAS NOT ABLE TO ESCAPE THE BURNING VEHICLE. THE NC STATE POLICE ARE INVESTIGATING THE CAUSE OF THE FIRE AND DEATH. THEY DO NOT KNOW YET WHETHER THE VEHICLE CAUGHT FIRE PRIOR TO STRIKING THE TREE BUT, FEEL THE FIRE COULD NOT HAVE BEEN CAUSED BY THE VEHICLE STRIKING THE TREE AT A LOW IMPACT AND SPEED. NC MV ACCIDENT REPORT#[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

ALL MODELS FROM 2005 ONWARD HAVE BEEN RECALLED, YET EARLIER MODELS HAVE THE SAME PROBLEMS WITH NON FUNCTIONING AIRBAGS. THE AIRBAG WARNING LIGHT IS ON CONTINUALLY, AND THERE ARE KNOWN PROBLEMS WITH WIRING, PRESSURE MATS AND CONNECTORS IN THESE VEHICLES. BMW IS INTENTIONALLY IGNORING THESE ISSUE. MY OWN PERSONAL VEHICLE HAS THIS PROBLEM AND AS A GOVERNMENT MANDATED SAFETY DEVICE I BELIEVE THAT EARLIER MODELS OF MINI COOPERS SHOULD BE INCLUDED IN THE RECALL!

MAINLY WHILE COLD AND AT LOW SPEED'S THE WHEEL SUDDENLY BECOMES VERY HARD TO TURN AND I WAS TOLD BY A MECHANIC BUT IT'S A FAULTY HYDRAULIC POWER STEERING PROBLEM

VERY HARD TO TURN STEERING WHEEL AT TIMES ESPECIALLY WHEN MOVING SLOWLY; COMING TO A TURN AT A LIGHT, BACKING OUT OF A PARKING SPOT, ETC.

2004 MINI COOPER PURCHASED NEW APROX 62 MILES ON IT AND THE CVT TRANSMISSION IS GONE & THERE WAS A CLASS ACTION LAWSUIT FOR THE REPLACEMENT OF THIS, I WAS NEVER NOTIFIED AND WANT THIS FIXED AT NO COST TO ME. AT APROX. 50 TO 60 MPH THE CAR ENGINES GOES WAY BEYOND THE PROPER RPM.

AIRBAG LIGHT COMES ON AND STAYS ILLUMINATED. WE ARE UNSURE IF THE SYSTEM IS WORKING PROPERLY. WE HAVE NOT RUN DIAGNOSTIC CODES ON THE SYSTEM.

I OWN A 2004 MINI COOPER. I WAS DRIVING AND LOST ALL POWER STEERING ALMOST CAUSING A ACCIDENT. THERE IS A OPEN RECALL ON THIS ISSUE. I CONTACTED MINI AND THEY INFORMED ME THAT MY VEHICLE WAS NOT INCLUDED WITH THE RECALL. I EXPLAINED THAT MY CAR WAS EXPERIENCING ALL THE ISSUES ADDRESSED IN THE RECALL, BUT THEY STILL WOULD NOT HELP ME OUT.

THE VEHICLE WAS HARD TO STEER AND SMOKE WAS COMING FROM THE ENGINE. TOOK THE CAR HOME, DID NOT SEE FLAMES, PARKED CAR IN THE DRIVEWAY SWITCHED CARS AND LEFT. RECEIVED A CALL FROM THE FIRE DEPARTMENT THAT MY MINI WAS ON FIRE AND I NEEDED TO RETURN TO MY HOUSE.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE ELECTRIC POWER STEERING WARNING INDICATOR WAS NOT ILLUMINATED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) AND NHTSA ACTION NUMBERS: EA11005 (STEERING) AND PE10038 (STEERING). THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

THE POWER STEERING IN MY 2004 MINI COOPER S FAILED LAST MONTH, PROMPTING ME TO RESEARCH WAYS TO FIX THE VEHICLE ONLINE. I FOUND THAT MINI USA HAD ISSUED A RECALL ON MY CAR, BUT WAS INFORMED BY THE DEALERSHIP AND THEN MINI THAT MY VIN NUMBER DID NOT FALL AMONG THOSE VEHICLES RECALLED. I'M WONDERING WHETHER MINI APPROPRIATELY LIMITED THEIR RECALL CONSIDERING MY VEHICLE HAS THE SAME PROBLEM THAT PROMPTED THE RECALL, AND FALLS WITHIN THE SAME MODEL AND YEAR RANGE. I THINK THE DEPARTMENT SHOULD INVESTIGATE WHETHER TO EXPANDING THE RECALL.

MINI COOPER POWER STEERING PUMP FAILURE. VEHICLE WAS RECENTLY DRIVEN AND WAS PARKED ON THE STREET. WE STARTED THE VEHICLE AND BACKED UP TO PULL OUT OF THE PARKING SPOT. THERE WAS NO POWER STEERING. WE HAD TO ATTEMPT TO BACK UP AGAIN TO GET OFF OF THE STREET AND IN TO THE PARKING SPOT. A BURNING SMELL AND SMOKE STARTED FROM UNDER THE HOOD. THE POWER STEERING PUMP AND COOLING FAN HAD FAILED. THERE ARE DOCUMENTED ISSUES WITH THIS FAILURE. WHEN I CONTACTED THE DEALERSHIP, I WAS TOLD THE EXTENDED WARRANTY FOR THIS ISSUE EXPIRED IN APRIL. THIS HAPPENED JUNE 12TH.

THE AIRBAG LIGHT IS ON FOR THE PASSENGER SIDE PRESSURE MAT BUT THE DEALERSHIP INDICATES THERE IS NO OPEN RECALL ON THIS PARTICULAR CAR EVEN THOUGH MANY CARS WITH SIMILAR PROBLEM WERE RECALLED. SCAN TOOL INDICATES PASSENGER SIDE PRESSURE MAT. THE DEALERSHIP INDICATED THIS MODEL WAS OUTSIDE OF THE RECALLED VINS. WE DON'T KNOW WHETHER THE AIRBAG WOULD WORK OR NOT IF IT WERE NEEDED.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE'S BATTERY WAS LOCATED IN FRONT OF THE FIREWALL ABOVE THE GEAR BOX. THE BATTERY ACID LEAKED ONTO TWO SHIFTER CABLE LINKAGES, WHICH CAUSED THEM TO MELT UNEXPECTEDLY. THE VEHICLE WOULD NOT SHIFT GEARS. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED ONE OTHER TIME. THE VEHICLE WAS REPAIRED SIX MONTHS AGO BECAUSE OF THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE LOST POWER STEERING AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING); HOWEVER, THE DEALER REFUSED TO PERFORM THE REPAIR DUE TO THE UPDATED PART PREVIOUSLY BEING INSTALLED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. PARTS DISTRIBUTION DISCONNECT.

DRIVING DOWN HONDA PARKWAY I HEARD POP SOUND. TPMS LIGHT STARTED FLASHING AND SMOKE STARTED COMING OUT FROM UNDER HOOD. I PULLED OFF OF ROAD INTO A GAS STATION. AT THAT TIME I DIDN'T HAVE ANY POWER BRAKES.THE CAR WAS FULLY ENGULFED IN FLAMES IN ABOUT 10 MINS. THE FIRE DEPT PUT OUT FIRE.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER TO BE REMEDIED; HOWEVER, THE CONTACT BELIEVED THAT THEY DID NOT INSPECT THE VEHICLE. THE CONTACT WAS NOTIFIED BY A TECHNICIAN THAT IT SHOULD HAVE TAKEN FOUR HOURS TO COMPLETE THE INSPECTION AND PERFORM ANY NECESSARY REPAIRS. THE CONTACT DID NOT BELIEVE THE REPAIR WAS ADEQUATELY PERFORMED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/27/16*LJ CONSUMER STATED THE DEALERSHIP SAID CAR WAS FINE, CONSUMER WANTS TO KNOW IT IF IT WAS RECALLED WHY THE PARTS WERE NOT REPLACED UPDATED 6/12/18*JB

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. . THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT DOWN. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS NORMAL. THE DEALER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 145,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MINI COOPER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ELECTRIC PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. VIN TOOL CONFIRMS PARTS UNAVAILABLE.

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2004 MINI COOPER S. THE CONTACT STATED THAT THERE WAS A PROGRESSING CONDITION IN WHICH THE STEERING WHEEL MADE AN ABNORMAL NOISE AND WAS DIFFICULT TO TURN LEFT OR RIGHT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE INTERMITTENTLY BECOMES EXTREMELY DIFFICULT TO STEER.

POWER STEERING HAS BEEN AN ISSUE OVER A YEAR OR TWO. NO TOTAL FAILURES BUT IT DOES NOT QUALIFY AS POWER STEERING. THE COOLING FAN DOES NOT WORK. STEERING IS NOT GOOD....FOR POWERED STEERING THAT IS. SLOW SPEED STEERING IS HORRENDOUS AND NON EXISTENT.

I WAS DRIVING AROUND 40 MILES PER HOUR AND THE CAR ABRUPTLY SLOWED DOWN THEN SPED UP WITHOUT ANY WARNING, IF ANOTHER CAR WAS BEHIND ME, IT WOULD HAVE CAUSED SOME SERIOUS DAMAGE. NOW MY CAR WOULDN'T SHIFT SHIFT OUT OF FIRST GEAR. I WAS TOLD BY MY MECHANIC THAT THE CVT TRANSMISSION IS GONE. AFTER REACHING OUT TO MINI USA, THEY TOLD ME THEY HAVEN'T HAD ANY PROBLEM WITH THIS TRANSMISSION AND IT'S PASS THE WARRANTY DATE. IF THE FOLKS AT MINI USA HAD BEEN HONEST WITH ME I COULD HAVE MADE THE DEADLINE FOR A SETTLEMENT PERTAINING TO THE SAME PROBLEM THEY CLAIMED THEY HAD NO IDEA ABOUT. THIS PRODUCT NEED TO BE RECALLED! AFTER DOING EXTENSIVE RESEARCH THE CVT TRANSMISSION HAVE HAD PROBLEMS ALL ALONG AND THE COMPANY HAVE BEEN SETTLING CLAIMS FOR QUITE SOME TIME. WHY ARE THEY ALLOWED TO RUN HARD WORKING FOLKS INTO DEATH BECAUSE THEY KNOW MOST OF US CAN'T AND WOULDN'T PURSUE THIS MATTER. IT WILL COST ME 6500.00 FOR THE PART AND ANOTHER $2200 FOR LABOR, THE CAR IS NOW VALUED AT $5500.00. IT THERE SOMETHING WRONG WITH THIS?

THE ENGINE STARTING CUTTING OUT AND RABBITING AND FINALLY DIED AND COASTED INTO PARKING LOT AND COULD NOT GET IT STARTED. TOOK TO BARON BMW AND THEY SAID THE ENGINE WAS TOASTED BECAUSE OF LOW OIL PRESSURE FROM A HABITUAL PROBLEM WITH THEIR OIL FILTER HOUSING THAT THEY NEVER RECALLED BECAUSE THEY DIDN'T THINK IT WAS A SAFETY ISSUE WHEN THE CAR CUTS OUT AND RABBITS ON ACCELERATION ONTO THE HIGHWAY AND EVERYTIME YOU TAKE OFF FROM A START. *TR

I WAS DRIVING MY DAUGHTER TO SCHOOL WHEN IT FIRST HAPPENED, THE WHEEL GOT SO TIGHT AND I HIT THE CURB. THANK GOD I WAS IN A SCHOOL ZONE AND THEREFORE I WAS DRIVING SLOW. AFTER THAT, I NOTICED THAT SAME DAY THAT MY BATTERY WAS DRAINED WHEN I WAS LEAVING FROM WORK. I GOT A JUMP BUT THEN IT HAPPENED AGAIN WHEN I STOPPED FOR GROCERIES. I FIGURED SOMETHING MUST BE WRONG WITH THE BATTERY (WHICH IS FAIRLY NEW) OR THE ALTERNATOR. I TOOK MY CAR TO A SHOP AND THEY DIAGNOSED THE BATTERY AND THE ALTERNATOR WAS FINE. BUT THEY ALSO SAID THERE WAS A STRANGE NOISE COMING FROM MY POWER STEERING PUMP. I BOUGHT POWER STEERING FLUID THINKING THAT WAS THE REASON, BUT AFTER I POURED SOME ITS STILL THE SAME. I STARTED RESEARCHING AND I FOUND OUT A LOT OF PEOPLE ARE HAVING THIS SAME ISSUE AND ITS A DEFECTIVE ISSUE FOR THIS MINI GENERATION. *TR

THE POWER STEERING ON MY 2004 MINI COOPER, BASE, SPORADICALLY QUITS WORKING, ESPECIALLY IN COLD WEATHER. I WAS TOLD BY MINI DEALERSHIP THAT IT IS A KNOWN DEFECT BUT THEY WILL NOT REPLACE IT UNTIL IT FAILS COMPLETELY. VERY SUB-PAR CUSTOMER SERVICE, AS THEY KNOW IT IS A PROBLEM. UNHAPPY. *TR

ON MY 2004 MINI COOPER, BASE, WITH CVT, IT THE RPMS JUMP TO ~3800 BETWEEN 50-65 MPH. WHEN I ACCELERATE TO ABOVE 65, THE RPMS RETURN TO THE NORMAL RANGE. UPON SLOWING DOWN, THE RPMS THEN JUMP AGAIN BETWEEN 50-65. *TR

I WAS CHANGING LANES IN A HEAVY TRAFFIC SITUATION AND MY POWER STEERING QUIT CAUSING THE CAR TO CONTINUE IN THE "CHANGING" DIRECTION. THIS NEARLY CAUSED ME TO HIT A CAR IN ANOTHER LANE BECAUSE I COULD NOT MOVE INTO THE INTENDED LANE. *TR

I EXPERIENCED A SUDDEN LOSS OF POWER STEERING ON MY VEHICLE. FORTUNATELY THIS DID NOT RESULT IN A CRASH BUT IT SURE SCARED ME. I AM CONCERNED ABOUT MY SAFETY DRIVING THIS VEHICLE AND MAY CONSIDER GETTING RID OF IT. I AM DISAPPOINTED IN MINI'S UNRESPONSIVENESS TO THIS ISSUE. *TR

WAS ABOUT TO PARK MY CAR AND ALL OF SUDDEN THE STEERING BEGAN FEELING TIGHT. IT SEEMS THAT ALL ASSISTANCE WITH THE POWER STEERING WAS LOST. UPON INVESTIGATION OVER THE INTERNET IT SEEMS THAT THE POWER STEERING PUMP IS BLOWN. FORTUNATELY, I WAS NOT DRIVING FAST,BUT THIS CAN CAUSE A POTENTIAL FATAL INJURY. *TR

MERGING ONTO INTERSTATE I ACCELERATED AND SUDDENLY LOST POWER. ENGINE WAS RUNNING BUT I COULD NOT GET ANY SPEED. EML MESSAGE LIT UP ON DASH. THIS WAS VERY DANGEROUS SITUATION, LOSING POWER AS I MERGED WITH TRAFFIC THAT WAS GOING AT HIGHWAY SPEED. I MANAGED TO LIMP TO SIDE OF THE ROAD. SHUTTING OFF CAR AND RESTARTING RESET SOMETHING AND EML MESSAGE DISAPPEARED AND ENGINE OPERATED NORMALLY. GOOGLING PROBLEM SHOWED MY EXPERIENCE WAS NOT UNIQUE AND THAT COULD EXPECT IT TO OCCUR AGAIN. AND IT SEEMS DEALER CAN ONLY DIAGNOSE SOURCE OF PROBLEM IF ERROR MESSAGE IS ON. *TR

TL* THE CONTACT OWNS A 2004 MINI COOPER S. THE CONTACT NOTICED THAT THE VEHICLE'S AIR BAG WARNING INDICATOR WAS CONSTANTLY ILLUMINATED AND BOTH FRONT WINDOWS HESITATED TO ROLL UP AND DOWN. ALSO, THE AIR BAG INDICATOR WOULD ILLUMINATE WHEN THE FRONT SEAT BELTS WERE BUCKLED OR UNBUCKLED. THE DEALER STATED THAT THERE WAS A POSITIVE CABLE IN THE FUSE BOX THAT MALFUNCTIONED. THE CONTACT WAS INFORMED THAT THE FAILURE COULD DESTROY THE ELECTRICAL SYSTEM, CAUSE A FIRE, AND KEEP THE AIR BAG FROM DEPLOYING IN A CRASH. THE SEAT BELT BUCKLES WERE REPAIRED, BUT THE FAILURE RECURRED. THE DEALER ALSO DISCOVERED THAT THE CABLE WAS BEING STRETCHED AND THE CENTER SWITCH PACK CASE WAS SEPARATED, WHICH COULD CAUSE THE WINDOWS TO DETACH FROM THE VEHICLE WHILE DRIVING HIGH SPEEDS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 124,500.

THE STEERING KNUCKLE ON MY CAR HAS BECOME PREMATURELY WORN FOLLOWING A STEERING PUMP FAILURE, AND CONSEQUENTLY, THE STEERING HAS BECOME IMPRECISE AND THE CAR HARD TO CONTROL AROUND CURVES. I WAS NOT MADE AWARE OF THE DESIGN DEFECT (DOCUMENTED BY DOT) OF THE STEERING PUMP UNTIL I RESEARCHED THE STEERING ISSUE AND DISCOVERED THERE WAS AN 'UNOFFICIAL' RECALL TO FIX THE PUMP. MY COMPLAINT IS THAT FOR TWO MONTHS, BMW USA STILL HAS THE STEERING KNUCKLE ON BACK ORDER. MEANWHILE MY VEHICLE IS BECOMING HARDER TO DRIVE AND WILL SOON BE A SAFETY CONCERN. IT IS IMPERATIVE THAT DOT FORCE BMW USA TO MAKE THIS PART AVAILABLE IMMEDIATELY BECAUSE IT IS A CRUCIAL COMPONENT IN THE SAFETY OF THE VEHICLE. *TR

3 MONTHS AGO I BECAME AWARE OF A FAULT IN MY MINI COOPER 2004 REGARDING THE POWER STEERING COOLING FAN. STEERING HAD BECOME OVERLY DIFFICULT, AND AFTER TAKING THE VEHICLE TO MY USUAL MECHANIC AND THEN BMW, THIS WAS FOUND TO BE DEFECTIVE. I THEN DISCOVERED THE ISSUE HAD BEEN THE SUBJECT OF AN UNOFFICIAL RECALL BY MINI USA (BMW), AND TOOK THE CAR TO THE NEAREST DEALERSHIP, IN BEVERLY, MA, A ROUND TRIP OF 200 MILES, TO HAVE THE ITEM FIXED. AFTER THIS, THE CAR BECAME HARD TO CONTROL ON CURVES. IT APPEARS THE FAILURE OF THE POWER STEERING COOLING FAN PUT UNDUE STRAIN ON THE STEERING KNUCKLE, AND AT 80,000 THIS HAS BECOME PREMATURELY WORN. CONSEQUENTLY, THE VEHICLE IS VERY HARD TO HANDLE PROPERLY ON TURNS, AND IS BECOMING A SAFETY ISSUE. FOR THREE MONTHS MY MECHANIC HAS BEEN TRYING TO SECURE THIS PART FROM MINI USA TO NO AVAIL. MEANWHILE MY CAR IS BECOMING MORE UNDRIVABLE BY THE DAY. THIS PART IS AN ESSENTIAL COMPONENT OF THE SAFETY OF THE VEHICLE. I HAVE PETITIONED BMW FOR AN ANSWER, AND AFTER TWO WEEKS OF PEOPLE AVOIDING THE ISSUE, IT SEEMS THE PART REMAINS UNAVAILABLE. MINI USA(BMW)'S BEST RESPONSE WAS TO ASK ME TO DRIVE BACK TO MA TO HAVE THE CAR LOOKED AT, WHICH POINT THEY MAY OFFER ME A LOANER. BUT THIS IS BESIDE THE POINT: ASIDE FROM NOT PROVIDING AN ESSENTIAL COMPONENT THAT AFFECTS THE SAFETY OF THE VEHICLE, THEY WANT ME TO WASTE A DAY DRIVING TO MA, THEN PAY THE DEALER'S OVER-INFLATED SERVICE CHARGES, BECAUSE THEY MADE IT CLEAR ON THE PHONE THEY WILL NOT SELL THIS PART TO NON-MINI REPAIR FACILITIES WHEN IT FINALLY DOES ARRIVE (THERE IS STILL NO DATE FOR THIS, BY THE WAY). ESSENTIALLY THEY ARE COVERING UP AN ISSUE BY KEEPING THE MATTER IN-HOUSE, FAILING TO PROVIDE A COMPONENT, AND FORCING CUSTOMERS TO DRIVE HUNDREDS OF MILES AND USE ONLY THEIR FACILITIES. CLEARLY THIS IS OUTRAGEOUS AND ILLEGAL. ANY ASSISTANCE FROM YOUR OFFICE WOULD BE APPRECIATED. *TR

WHILE DRIVING AROUND TOWN THE POWER STEERING QUIT WORKING MAKING THE CAR VERY HARD TO TURN. IT WAS NOT NOTICEABLE DRIVING STRAIGHT, BUT WHEN TAKING A LEFT OR RIGHT TURN YOU ALMOST CANNOT MAKE THE TURN UNLESS YOU REALLY CRANK ON THE STEERING WHEEL. THIS PROBLEM HAS BEEN HAPPENING INTERMITTENTLY WITHOUT NO WARNING. IN ORDER TO GET THE POWER STEERING BACK, THE IGNITION HAS TO BE COMPLETELY SHUT OFF, AND THEN RESTARTED. *TR

MY 2004 MINI COOPER S HAS A PASSENGER SEAT BELT/AIR BAG LIGHT THAT IS ILLUMINATED AT ALL TIMES. ORIGINALLY, IT WAS SPORADIC, AND CONNECTING THE SEAT BELT WOULD CAUSE THE LIGHT TO GO OFF. NOW IT IS LIT ALL THE TIME, WHETHER THERE IS A PASSENGER IN THE SEAT OR NOT. I WAS TOLD TODAY THAT THE SENSOR IS BAD AND WILL COST $1600 TO FIX, WHICH INCLUDES COMPLETELY REPLACING THE ENTIRE PASSENGER SEAT. MY MECHANIC SAYS THAT THE AIR BAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. THIS IS MOST CONCERNING. OBVIOUSLY, THE DEFAULT SHOULD BE FOR THE AIRBAG TO DEPLOY. WHAT IF I AM IN AN ACCIDENT AND MY PASSENGER IS GRAVELY INJURED (OR KILLED!)?? UNACCEPTABLE! I HAVE READ THAT BMW HAS ISSUED A RECALL FOR BMW MODELS WITH A SIMILAR PROBLEM. MINI COOPER SHOULD BE INCLUDED IN THE RECALL, AS THEY ARE MADE BY BMW, OFTEN USING THE SAME PARTS! WHERE IS THE OVERSIGHT?!? *TR

STEERING FAILURE WHILST ON HIGHWAY, HEADED TO THE GRASS CURB, SMOKE IN CABIN (SMELT OF BURNING WIRE INSULATION). DID MANAGE TO RELEASE THE HOOD AND OPEN TO SEE IF I COULD EXTINGUISH, FIRE WAS FOCUSED DIRECTLY BEHIND THE ENGINE UNDER EXHAUST MANIFOLD. NOTHING TO DUE BUT WAIT FOR THE FIRE TRUCK, CAR COMPLETELY BURNED FRONT TO BACK, NOTHING LEFT TO SALVAGE. *TR

THE POWER STEERING QUIT WORKING WHILE DRIVING VEHICLE, CONTACT WAS MADE WITH THE MINI DEALER IN NASHVILLE TN AND I INQUIRED ABOUT A RECALL ON THE POWER STEERING AND WAS TOLD NO RECALL WAS PLACED ON THIS VEHICLE. *TR

REPLACEMENT OF POWER STEERING PUMP PER RECALL, BUT UNABLE TO STEER WITHOUT REPLACEMENT OF U JOINT ALSO. *TT

TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, IT WAS DIFFICULT TO CONTROL THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 125,000.

AFTER DRIVING FROM SAN FRANCISCO TO BURLINGAME, CALIFORNIA, I TURNED OFF THE ENGINE. WHEN I RETURNED 10 MINUTES LATER, I LOST POWER STEERING WHEN I STARTED THE CAR. ON THAT SAME DAY, I DROVE FROM BURLINGAME BACK TO SAN FRANCISCO. I TURNED OFF THE ENGINE. 5 MINUTES LATER, I LOST POWER STEERING AGAIN WHEN I STARTED THE ENGINE. THE CAR IS EXTREMELY DIFFICULT TO TURN WITHOUT POWER STEERING, ESPECIALLY AT LOW SPEEDS. *TR

TRAVELING EAST ON 376 APPROX. ONE MILE FROM THE SQUIREL HILL TUNNELS, A WOMEN IN ANOTHER VEHICLE ALERTED ME, TRYING TO TELL ME MY CAR WAS ON FIRE. I PULLED OFF THE HIGHWAY TO THE SIDE OF THE ROAD, PULLED UP THE HOOD AND SAW FIRE. I CALLED 911 AND THE FIRE COMPANY CAME AND PUT OUT THE FIRE. GOOGLED THE INTERENET AND FOUND THERE WAS APPROX 200,000 CASES OF FIRE WITHOUT THE MANUFACTURE RECALLING ALL VEHICLES.