2009 Nissan Murano Complaint Log

The car just had no power and the battery had no energy to it i was stalled on hwy and had to call Aaa emergency roadside assistance

I was going 35 MPH, normal operation speed and there was no extreme weather or road conditions. I slowed down to get into the center turn lane ended up coming to a complete stop due to on coming traffic. I was stopped for about 30 seconds to maybe a minute when I finally had enough clearance to make my turn. When I pressed the accelerator it began to accelerate but stalled out almost immediately. So I pressed and depressed the accelerator rapidly several times then it finally accelerated. When it did finally accelerate it accelerated much to quickly like it just took off. I’d like to say that this excessive acceleration was terrible but it saved my passenger from getting slammed by the now on coming traffic due to the lack of power. This is not the first time it has happened it does it allot when the weather gets warmer as well as when exiting the highway coming to a complete stop and then when trying to accelerate it stalls I’d say 25% of the time. I’ve taken it to multiple repair shops and they all say they can’t find the problem. I know their is a problem and I’ve read of this happening to many other owners so why is there no recall on it yet I’m surprised no one has been seriously injured or worse. In my opinion I feel like the manufacturer has complete disregard to the consumers safety. It’s unsettling.

We bought our 2009 Murano new back when we were expecting our baby cause it was rated one of the safest suv on the market. For the most part besides some brake issues and the steering linkage that I had scheduled to have replaced last month its treated us well. Last month with our now [XXX] old daughter I took it to go to a concert an hr from our house. On the highway I felt it swaying which I found weird cause it was swaying from the rear of the vehicle not the front where the linkage is. We drove home slowly and the next day I dropped it off at our mechanics to have the linkage replaced and asked him to check out the sway I felt. He immediately called me after he got it on the lift and said I needed to head to the shop that our suv was JUNK! When I got there I could not believe my eyes and thanked God that I and even more my daughter made it home safely. My mechanic of 35yrs in business said we were lucky we didn't end up in the woods on the highway and that the entire rear k member/ frame is completely rotted out and the rear tires could have flown off at any moment. I have read that there is a recall on this issue but not in the salt belt states. That is ridiculous and is an excuse to not have to back your vehicle. We live in Dartmouth MA and have barely had any snow in the past 10 yrs to salt for and even if we had this hasn't happen to any other vehicles we own. 2003GMC, 2006 Saab and my wifes Jeep all gd. Whats the point of getting a safety check during the annual inspection when you know your frame is junk and its a death trap!How in good faith can you not back your products when this is clearly a major issue. Nissan needs to do the right thing and take care of the people who have taken care of them by buying there vehicles. This vehicle has always been meticulously maintained, washed constantly at car wash with the extra fee of undercarriage spray for what when its rotting from the inside out as you are aware off. Make it a recall before people get killed! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2009 Nissan Murano. The contact stated while driving at an undisclosed speed, the transmission started slipping. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 216,000.

My battery went dead, and I was trapped inside my car, there is not way to get out of the vehicle with out someone having the hidden key inside the fob, or lock smith, or break the window, this is a huge safety issue especially in extreme weather or hazardous situations. I parked my vehicle to get gas in a small town, and was stuck inside my car for over 30 mins, until I finally got someone to assist me,

The contact's daughter owns a 2009 Nissan Murano. The contact stated that occasionally, while driving at an undisclosed speed, the brake pedal was depressed but went to the floorboard. The contact stated that the brakes had become inoperable However, moments later the brakes became operational. There were no warning lights illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 105,000.

After noticing a noise on the left rear of my car after hitting a pothole, I took my 2009 Nissan MURANO to my local mechanical garage. What was found was a rusted sub frame. Obviously this could have resulted in injuries

The contact owns a 2009 Nissan Murano. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the front passenger air bag failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 94,000.

When starting my vehicle, it would shake and hesitate to turn on. While driving, It would hesitate when accelerating. When driving at 70 miles, the vehicle would hesitate then drop 3 to 4 miles below speed on its own. The dashboard would indicate drive mode then change to reverse mode then back to drive mode, then reverse mode continuously while driving. The car was also making a loud clanking noise. When I was at a standstill at a red light with foot on the brake, the car was jerking forward on its own. I was driving the car with my 2 year old when this happened and decided to take it to a mechanic who confirmed that it is a transmission problem as well as a broken axle on the left. I left the car at his shop and started shopping around for a transmission replacement which is very costly. My concern is, if this has been a faulty issue with 2009 Nissan Murano transmissions, then it is likely that this can happen again if I purchase a used transmission which at this time, I cannot afford so it is sitting at the mechanics repair shop until I either save money for a transmission or use the money to get a better used vehicle. At this time I have to take my mom to work and use her car so i can go to work. I’ve been doing this for the past 2 weeks and unsure as to how much longer I can keep doing this as our work hours are conflicting.

The contact owns a 2009 Nissan Murano. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard, with the ABS warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed with brake failure. The contact was informed that the brake pads needed to be replaced. The vehicle was repaired but the failure recurred. The dealer was contacted; however, the vehicle was not repaired after the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

The contact owned a 2009 Nissan Murano. The contact stated that while the vehicle was parked in the apartment building parking lot and turned off for approximately five hours, the vehicle caught fire and was destroyed. The fire department was called to the scene and extinguished the flames. The cause of the fire was not determined. A fire report was taken at the scene that indicated the fire originated in the engine compartment. Two parked vehicles were also damaged during the incident. The contact indicated that the engine was recently replaced at the dealer days before the incident. The manufacturer and local dealer were notified of the failure. The failure mileage was 94,000.

Falla en abs y ruedas riesgo al frenar tarda demasiado luces de abs vdc off AWD y tpms

Abs/vdc off/awd en el tablero

Abs

The contact owns a 2009 Nissan Murano. The contact stated that while inspecting the vehicle, it was discovered that the entire subframe was rusted. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 160,000.

Car has 120 000. Miles on it. Subframe is completely rotten and broken. UNDRIVEABLE!!!!!! WELL KNOW ON 2009 MURANO'S. What can Nissan do about this?

While driving the car, you could hear a squeaking noise coming from the rear passenger side of the car. It would get louder if you hit a bump. It took mechanics awhile to figure out what it was but it turned out to be the rear subframe had rusted through on the rear passenger side. The rest of the subframe is not rusted. However, it is now not safe to drive.

My car hesitates then launches after a stop. It is the CVT transmission I assume. It is not safe when I am accelerating into traffic or trying to merge. Only 132,000 miles on the car.

Blinking airbag sign in my Nissan Murano since week. Reset did not work by mechanic..

This has happened on two different occasions. While driving the vehicle the alternator has gone out and there is no warning that there is any problem but you lose your throttle control and the car loses power and is unable to accelerate. The 1st time this happened I was in the middle of an intersection trying to make a left turn and lost all power to be able to move the car. Luckly no one was coming in the other direction, or I could have been involved in a serious accident!!! I had the alternator check and it was bad, so we replaced it. The second time this happened was two days ago I was doing 65 MPH on a four-lane highway and without any warning I lost power and could not accelerate I was able to pull to the side of the road, but m emergency flashers were of no use due to the battery was low because the entire car was using it for power. The car has no gauge or light of any type to warn you that the alternator has failed till you lose power and are unable to accelerate.

Passenger seat sensor light for air bag stays lit, flashing 1 steady and 5 bursts. Shows airbag off even with adult sitting in passenger seat

See attached document for complaint

Tire pressure monitoring system is not working although the air pressure is kept as requested. The light is always ON which makes identification of loss of air pressure difficult to dictate, and can cause loss of vehicle control and serious damage in highways.

The contact owns a 2009 Nissan Murano. The contact stated that while driving at an undisclosed speed, the engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission seal. The vehicle was not repaired. The vehicle was taken to another independent mechanic, who confirmed the diagnosis and advised the contact to take the vehicle to a dealer. The vehicle was then taken to the dealer, who diagnosed failures with the axel seals, rear differential axle seal, and left TPMS sensor. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 139,000.

When driving at a slow speed and applying full brakes, the car rather than stopping quickly took more time to stop and thus resulted in an accident - collided with the car in front. There was a recall for this car in 2019 for exactly this problem - R1814. Apparently, the fix the dealer has performed didn’t alleviate the problem. I sincerely request you to perform a thorough assessment of the recommended fix for this recall to safeguard others from this serious safety issue. Also, if possible, I request you to arrange for assessment of my vehicle to confirm if my ABS concerns are true which I truly believe they’re.

The contact owns a 2009 Nissan Murano. The contact stated while having routine brake service performed, the mechanic notice that the rear subframe was rusted. The vehicle was not repaired. The manufacturer was contacted but the manufacturer provided no assistance. The failure mileage was 119,000.

While trying to make a turn in a busy intersection, the car stall and loses power it goes into a limp mode. The car slowly limps out of traffic to the side. Note VDC off and 2 red - neg sign brake light is on. Turn the ignition off for a few minutes. Turn ignition back on and no problem. The car starts up no problem. I had the brakes check out and no issues. I took to Nissan dealership . They said it is the alternator. I had new alternator put in 6 months ago. Took back to the company who put the alternator on He said it is working. They said this car notorious for the CVT transmission issues. This problem has happen twice in traffic. This is not safe.... I am afraid to drive this car.

Nissan has a voluntary recall for faulty air bag sensors on 2009 Nissan Murano but when you take it in they say your vin is not included. This is fraud because they know that ALL Muranos from 2009 and other years have a faulty sensor in the passenger seat and the air bags will NOT deploy. They lie because the fix is a new seat cushion which is expensive. They try to charge owners $5000 to repair a safety issue that is their responsibility. There are many, many complaints for this issue and many people are driving around without airbags because of Nissan’s dereliction. How many people will die??

In reference to my 2009 Murano, I like to bring my concern/complaint into your attention that since Jan 07, 2023, my Murano's airbag light is blinking. On Jan. 16, 2023, I took my SUV to ACME Nissan dealer situated at 2050 Highway 130, South Brunswick, NJ. 08852 for checkup and repair. Dealer diagnosed airbag issue code B1018 and advised "in control unit K8820-1AL0A and 873A2-3Z53A seat sensor are bad and need to be replaced. Dealer mentioned that they cannot replace these part/sensors, because they are not available thru Nissan anymore. Dealer also tried to get these parts from the aftermarket dealer. But these parts are also not available in aftermarket. Not functioning of airbags is a big-time Safety issue. I contacted Nissan customer service support and opened the case (48254432). But some reason they are not helping me at all in resolving this safety issue. Their answer is, they cannot do anything for this issue. While going through the Nissan forum, I noticed that this safety issue is common in Nissan Murano. This wonders that why Nissan have not issued any recall on this airbag safety issues. Are they going to issue the recall after someone die in the accident because of this airbag issues. Now I cannot even trade my SUV because of this safety issue. Now I am too afraid to drive my 2009 Murano. I love my Murano so much it runs like a new and I am not in the position to buy a new Murano at this time. I would really appreciate if you can request Nissan to rectify this issue as soon as possible.

The icon for the passenger airbags are flashing on my vehicle dashboard about two months ago (11/2022). Back in 2013 my vehicle was in a crash with substantial front end damage…no other vehicle was involved. Also the airbags in front row seats did not deploy. I’m planning on taking in my vehicle to get it checked out and tuned. Any guidance from NHTSA is greatly appreciated. Thank you.

The contact owns a 2009 Nissan Murano. The contact stated while driving approximately 15 MPH and making a left turn, she heard a sound like loosened bolts coming from the rear driver's side tire. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that the rear end subframe was severely rusted and parts of the suspension had fractured and detached from the subframe. The mechanic determined that the entire rear end needed to be replaced. The contact previously had the brake pads, rotors, and calipers replaced on the rear of the vehicle prior to the frame failure and was informed by the mechanic that the stress of having had brakes installed might have contributed to the frame being fractured. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 135,000.

My 2009 Nissan Murano had a bad battery and starter, after replaced them the ABS/VDC/Slip control light were illuminated and ABS function lost. I searched online and found a lot of the Murano owners had the same issue by just replacing a battery then got these DTCs. At the end we found Nissan know this issue and issue a TSB for repair with customer's expense. They know this is factory issue but not recall it or even not notify their customer, it's safety issue and still need the customer to search it and repair with the customer's money (to pay their faults). TSB: NTB10-113a

Brake pedal now goes to floor before brakes engage. This occurred after stopping suddenly. Mechanic changed master cylinder and bled system but no change. No warning lamps on dashboard.

The contact owns a 2009 Nissan Murano. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the passenger's side air bag needed to be replaced; however, the parts were not available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the passenger's side air bag part was no longer being manufactured. The failure mileage was approximately 90,000. The consumer stated that a replacement part was available from a salvage dealer but it wouldn't work because her vehicle would need the exact make and model that it came with. The vehicle is yet to be repaired and the passenger air bag sensor is still faulty.

The contact owns a 2009 Nissan Murano. The contact stated while driving approximately 67 MPH, the sunroof suddenly detached. The dealer was contacted and stated that the sunroof needed to be replaced. The contact also contacted a certified auto body shop that stated the same. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 179,000.

The contact owns a 2009 Nissan Murano. The contact stated that while her granddaughter was driving 15 MPH and slowing down for a traffic light, the brake pedal was depressed however, the vehicle failed to slow as needed. The contact stated that the vehicle stopped in the middle of the intersection. The contact stated that her granddaughter was not aware if a warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic determined that the front calipers, brake pads, brake lines, and rotors needed to be replaced. The vehicle was repaired; however, the brake failure persisted. The contact researched online and related the failure to NHTSA Campaign Number: 18V916000 (Service Brakes, Hydraulic). The manufacturer had been informed of the failure. The failure mileage was approximately 159,000.

TPMS light always ON. The tire pressure are all good but still shows the sign.

Airbag warning light blinking. Checked with mechanic and the passenger airbag will not deploy if an accident occurs.

The contact owns a 2009 Nissan Murano. The contact stated while driving at various speeds, he heard abnormal sounds coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the entire subframe was severely corroded and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 190,000.

The contact owns a 2009 Nissan Murano. The contact stated that upon starting the vehicle, the air bag warning light was illuminated. The contact stated that a diagnostic test was performed on the vehicle by the dealer and it was determined that a sensor in the front driver’s side seat was defective, causing the failure. The contact was provided an estimate for the repair. The manufacture was also notified of the failure and informed the contact that there was no recall on the VIN and the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 207,000.

The contact owns a 2009 Nissan Murano. The contact stated that months after she purchased the vehicle, while she was driving, the brake pedal was depressed, and the vehicle started to jump. Additionally, the contact stated that on a separate occasion while driving, the vehicle intermittently went into Limp Mode and stalled. The check engine warning light was illuminated. The vehicle was towed the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that assistance would not be provided. The failure mileage was approximately 104,000.

I brought this vehicle from a car dealership in cash. The dealership told me everything is working fine within the car since it's a used car. I've only used it 3 weeks from the date I brought it now it not running anymore. Tried to get ahold of the dealership they don't answer any of my calls.

Right rear subframe rusted out - suspension has become disconnected from chassis. Car is unsafe to drive. The car is available for inspection. We could have lost control of the car because of this issue. Nissan did not identify the rust and sub-frame issue, another independent auto repair shop did (Worldwide Auto: bloomington, IN). Nissan missed this when we brought it in for investigation but rather blamed it on a steering wheel sensor malfunctioning. The component hasn't been inspected by police or insurance rep. Dashboard light came on before we brought it to Nissan, who then misdiagnosed the issue.

The contact owns a 2009 Nissan Murano. The contact stated that while driving at various speeds, a loud clunking type noise was present coming from the rear of the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the rear subframe had separated due to severe corrosion and rusting and advised that the vehicle was unsafe to drive. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 133,000.

When stopped at stop lights or even a stop sign & it's my time to go my vehicle will "creep" at a snail's pace regardless of my position on the gas petal, then all of a sudden jerk & take off fast. On 2 occasions my vehicle would not even go when the turn light went to green & I quickly shifted to "L" where it did take off & the rooms jumped to 5000 & after getting out of heavy traffic I put it back in Drive. This issue occurs randomly & I've had a verbal conversation with a mechanic in my family that says, my 2009 Murano has a CVT transmission, they are very costly to replace. I only have 159,000 miles on my Murano & I drive my Autistic grandson to school & home only. I'm only bringing this to your attention to fund out if I'm the only person that has had issues with the CVT transmission bc a $4-$5000 new transmission is impossible for us. This has been happening off & on for about 6 months.

The contact owns a 2009 Nissan Murano. The contact stated that while operating the vehicle, the passenger’s side airbag warning light would remain illuminated. The vehicle was taken to an independent mechanic who diagnosed that the occupant classification control unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 08V521000 (Air Bags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 105,000.

The contact owns a 2009 Nissan Murano. The contact stated that while driving, the brake pedal was depressed to the floorboard. Additionally, while driving, the brake pedal was depressed and was slow to respond. The diagnostic trouble code C1109: (Anti-Lock Brake System (ABS) Module Actuator (Electrical Control Unit) and low voltage battery message were displayed. The vehicle was taken to the local dealer where it was diagnosed twice. The contact was informed that the brakes needed to be flushed. The vehicle was repaired but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 95,000.

The contact owns a 2009 Nissan Murano. The contact stated that upon the depression of the brake pedal, additional brake pedal travel time would be required to stop the vehicle as the brake pedal would depress to the floorboard. The contact described the brake as feeling "spongy" upon depression and that no warning light was illuminated on the instrument panel. The contact initially contacted an independent mechanic who bled the brake lines; however, the failure persisted. The contact then called the dealer who linked the failure to NHTSA Campaign Number: 18V916000 (Service Brakes, Hydraulic) however, the contact was given an estimate for a diagnostic. The manufacturer was also notified of the failure and referred him back to the dealer for assistance. The dealer agreed to repair the vehicle under recall; however, the failure remained. The contact then took the vehicle to another independent mechanic who repaired the brake master cylinder and the brake booster; however, despite these repairs, the failure persisted. The manufacturer was called back and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 200,000.

The brake pedal gets really stiff, hard to depress and the brakes gradually engage until they almost stop the vehicle. All the brakes get extremely hot when this occurs.

The contact owns a 2009 Nissan Murano. The contact stated that while his daughter was driving at an unknown speed, the passenger’s side air bag light flashed on the instrument panel. The vehicle was taken to the dealer where the battery was reset, and the warning light disappeared. A few weeks later, the warning light returned, and the vehicle was taken back to the dealer. The dealer diagnosed the failure with a defective sensor inside the passenger’s side seat. Upon investigation, the contact linked that failure to NHTSA Campaign Number: 08V521000 (Air Bags, Electrical System). The manufacturer was notified and informed that contact that there were no open recalls on the vehicle. The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 200,000.