2009 Nissan Murano Complaint Log

THE WARNING LIGHT KEEPS COMING ON SAYING THE BACK HATCH IS OPEN WHICH MAKES MY AUTOMATIC DOOR LOCKS CONSTANTLY OPEN AND CLOSE. I TOOK IT TO NISSAN AND THEY SAY THE BACK HATCH LATCH ASSEMBLY NEEDS TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE BATTERY OF HER VEHICLE HAD TO BE REPLACED 3 TIMES AND THE AIR BAG AND TPMS WARNING LIGHTS WERE ILLUMINATED. THE DEALER STATED THAT THE SENSORS WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 700. *TR

THE KEYLESS REMOTE APPEARS TO LOCK THE DOORS AND SET THE SECURITY SYSTEM. THE DOOR HANDLE WAS PULLED ALLOWING ENTRY INTO THE CAR WHILE IT WAS THOUGHT TO BE LOCKED. THE ALARM SOUNDS BUT THE CAR CAN BE ACCESSED WHEN IT APPEARS AND SOUNDS AS IF IT IS PROPERLY LOCKED. ONLY THE DRIVERS DOOR LOCKS. THE DOOR CAN BE OPENED WHILE IN MOTION FROM THE INSIDE. *TR

WHEN VEHICLE IS ACCELERATED FROM A STOP, LOUD THUMP IS FELT AND HEARD FROM FLOORBOARD. NISSAN DEALER REFUSED TO COVER REPLACEMENT OF CRACKED FRONT END MOTOR MOUNTS. OTHER MURANO OWNERS REPORT THE SAME PROBLEM. THIS IS AN OBVIOUS SAFETY ISSUE. *TR

SHORTLY AFTER PURCHASING OUR 2009 NISSAN MURANO IN SEPT 2012 A LOUD NOISE WAS HEARD AT TIMES IN THE FLOOR BOARD...IT WAS DISCOVERED TO BE A BROKEN MOTOR MOUNT...THIS WAS REPLACED UNDER 30 DAY WARRANTY FROM PLACE OF PURCHASE. THE SUNROOF COVER ALSO WAS DEFECTIVE AS IT WOULD NOT OPEN COMPLETELY AT TIMES AND ALSO REQUIRED REPLACING. SINCE THIS TIME IN 2013 THE WIPERS DO NOT WORK PROPERLY AT ALL TIMES...THIS HAS NOT BEEN RECREATED FOR A TECH TO INSPECT....SOMETIMES THEY DO NOT GO AS FAST AS SHOULD IF HEAVY RAIN AND OTHER TIMES GO TOO FAST IF BARELY DRIZZLING, THIS IS ON THE INTERMITTENT FUNCTION. FEBRUARY 2014 WAS DUE TO TAKE IN FOR ROUTINE OIL CHANGE THAT DAY AND SERVICE ENGINE SOON LIGHT CAME ON THAT MORNING...WAS ADVISED NEEDS NEW CATALYTIC CONVERTER, WAS AT 85K, MANF. WARRANTY WENT OUT AT 80K, EXTENDED WARRANTY WE PURCHASED AND PAID EXTRA FOR WAS TO COVER UP TO 150K; HOWEVER, DOES NOT COVER THIS PART. NISSAN SAYS NOTHING ON THEM, FUNNY THEY ARE THE ONES WHO MADE THE VEHICLE, AND REGARDLESS OF THIS BEING A USED VEHICLE (WE ARE THE SECOND OWNER) THIS IS NOT SOMETHING YOU CAN TELL IN ADVANCE IS GOING OUT...WE HAVE NOT HAD ANY NOISE PRIOR AND THIS WAS FIRST TIME LIGHT CAME ON. THIS IS VERY COSTLY AND SOMETHING THAT HAS TO BE FIXED IN ORDER TO PASS INSPECTION OR I WILL NOT HAVE A VEHICLE TO DRIVE. *TR

I OWN A 2009 NISSAN MURANO S MODEL. MY DRIVER'S SIDE DOOR POWER LOCK JAMMED 3 DAYS AGO FOR NO APPARENT REASON WHATSOEVER. I WENT TO WORK AND WHEN I CAME OUT THE KEYLESS ENTRY KEY DID NOT UNLOCK THE DRIVER'S SIDE DOOR. ALL OTHER DOORS WERE FINE. I BROUGHT IT THE DEALER ON MONDAY WHO COULD NOT GET THE DOOR UNLOCKED AND THEN NOTIFIED ME THAT THE DOOR PANEL ACCESS WAS IN THE PART OF THE CAR INACCESSIBLE BECAUSE THEY COULD NOT GET THE DOOR OPENED AT ALL. I WAS ASKED TO BRING THE CAR BACK TO NISSAN. I WILL UPDATE THIS COMPLAINT AT THAT TIME. RIGHT NOW THIS IS A SERIOUS SAFETY ISSUE, NOT TO MENTION THE INCONVENIENCE TO ME AS A CUSTOMER CLIMBING OVER THE CENTER CONSOLE. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE PASSENGER AIR BAG LIGHT ILLUMINATED. THE CONTACT WAS INFORMED OF RECALL NHTSA CAMPAIGN ID NUMBER: 08V521000 (AIR BAG). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 51,000. UPDATED 10/17/12 *CN UPDATED 10/24/2012 *JS

PROBLEM WITH THE TILT AND TELESCOPE OF THE STEERING COLUMN. WHEN TURNING ON THE CAR, GEARS SEEM TO BE GRINDING AND THE AUTOMATIC FEATURE NO LONGER WORKS. WHEEL DOES NOT RETURN TO THE PRE-SET LOCATION. ALSO THE AUTO SEAT FEATURE DOES NOT RETURN TO THE PRE-SET LOCATION. THERE'S A BIG PROBLEM WITH THE ELECTRICAL SYSTEM IN THE 2009 NISSAN MURANO. A COUPLE OF MONTHS AGO, IT COST ME OVER $500 TO GET THE REAR HATCH DOOR FIXED WHEN ALL OF A SUDDEN IT LOCKED SHUT. OF COURSE, THERE'S NO WAY TO UNLOCK THIS MANUALLY FROM INSIDE THE VEHICLE AND THIS COULD BE A POTENTIAL SAFETY HAZARD. *TR

I WAS DRIVING THIS CAR AND IT FEELS LIKE IT IS CHOKING OR RUNNING OUT OF GAS ( WHEN IT HAS GAS IN THE TANK) AND ENGINE STOPS IN THE MIDDLE OF THE ROAD OR FREEWAY AND STEERING WHEEL BECOMES VERY HARD. WHEN IT HAPPENED FIRST I TOOK IT TO MY LOCAL NISSAN DEALER SHIPR (TROPHY NISSAN MESQUITE TX) THEY SAID THE MY AIR FLOW METER AND SENSOR WAS BAD THEY CHANGED IT AND CHARGED ME $700.00 I TOOK THE CAR HOME AFTER 3-4 DAYS SAME PROBLEM AGAIN VEHICLE ENGINE STOP WHILE DRIVING ON THE ROAD. I TOOK THE VEHICLE BACK TO TROPHY NISSAN AND THEY KEPT VEHICLE FOR ABOUT 4 DAYS AND TOLD ME THAT THEY CAN NOT DUPLICATE THE PROBLEM . AGAIN I TOOK THE VEHICLE WITH ME AND NEXT DAY I HAVE THE SAME PROBLEM IT FEELS LIKE CHOKING AND ENGINE STOPS IN THE MIDDLE OF THE ROAD. IT IS REALLY DANGEROUS TO DRIVE THIS VEHICLE IN THIS CONDITION, I AM NOT GETTING ANY HELP FROM NISSAN DEALER SHIP TROPHY NISSAN IN MESQUITE TX . *TR

WE OWNS A 2009 NISSAN MURANO. WHILE STARTING THE CAR, WE NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS STARTED OR IN MOTION OR WHEN AC WAS ON PRIOR TO STARTING THE CAR. AFTER THIS ISSUE THE SERVICE ENGINE SOON LIGHT ILLUMINATED ALSO. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO US THAT FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE AUTHORIZED DEALER MENTIONED OTHER CARS HAVE HAD SAME PROBLEM AND THIS MODEL MIGHT BE COVERED UNDER A RECALL BUT IT WAS NOT BASED ON THE VIN NUMBER. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE DEALER WILL CHARGE $450 TO REPAIR THE ISSUE WHICH IS AN ISSUE FOR OTHER NISSAN CARS. WE ARE PAYING THE DEALER TO FIX THE ISSUE BUT THIS SHOULD NOT BE CHARGED TO CUSTOMER IF THE ISSUE IS WITH OTHER NISSAN CARS. *JB

I PURCHASED MY MURANO 5 YEARS AGO AND I'VE HAD A FEW ISSUES BUT BEEN VERY HAPPY WITH PURCHASE OTHER THAN 2 THINGS! 1 THE WHEEL VALVES HAVE BEEN A COMMON ISSUE IN ON MY THIRD SET OF TIRES BUT I'M CONSTANTLY HAVING TO AIR THEM DUE TO THE VALVE IN SIDE THE TIRE! MINE ISN'T LISTED UNDER RECALL IT THERE IS A RECALL ON OTHER NISSAN WITH SAME ISSUE. THE SECOND MY STEREO LOCKED UP CDS AND THE WARRANTY DIDN'T COVER THIS WAS A WEEK AFTER PURCHASE THAT WAS. WET DISAPPOINTING AFTER PAYING OVER 30,000 FOR IT! *TR

I WAS DRIVING AT ABOUT 25-30 MPH AND THE ENGINE JUST SHUT DOWN.. NO WARNINGS NO LIGHTS JUST STOPPED IN DRIVE.. I THEN TRIED TO START IT PUTTING IT IN PARK AND COULD NOT TRIED ABOUT 25 MIN. I FINALLY GOT IT STARTED BY PUTTING MY FOOT ON THE BRAKE AND PUSHING THE START BUTTON AND THEN QUICKLY HITTING THE GAS, ONCE GETTING IT STARTED I PULLED IT OVER OFF THE ROAD AND LET IT IDLE. I WAS ABLE TO GET IT HOME WITH OUT ANYMORE PROBLEMS.. I THEN TOOK IT TOO MY NISSAN DEALER AND THEY COULD NOT FIND ANYTHING WRONG COMPUTER DID NOT READ ANY ERRORS.. I ONLY HAVE 25000 MILES ON THE CAR AND IS LESS THEN 3 YEARS OLD AND ALWAYS SERVICED. *TT

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S DOOR EMITTED A LOUD NOISE WHEN IT WAS OPENED OR CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LOCK ACTUATOR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 137,785.

VEHICLE WAS IN SHOP FOR MAJOR (60K) MAINTENANCE. INSPECTIONS SHOWED SOME LEAKAGE OF COOLANT FROM TOP OF ENGINE, DIAGNOSIS CONFIRMED AS LEAKING HEAD GASKETS. HAVE PURSUED COMPLAINTS WITH NISSAN DEALER AND NISSAN CONSUMER AFFAIRS. THIS IS A MAJOR DEFECT REQUIRING EXPENSIVE REPAIR IF NOT CORRECTED COULD LEAD TO ENGINE OVERHEATING AND FAILURE. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THE VEHICLE HAD A KEYLESS LOCK AND THE FRONT DRIVER'S SIDE WOULD NOT LOCK WITH THE REMOTE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE ACTUATOR FAILED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 70,000.

PASSENGER DOOR WON'T OPEN. *TR

DASHBOARD AIR BAG WARNING LIGHT BEGAN FLASHING. SUBSEQUENT TRIP TO THE DEALER DIAGNOSED A DEFECTIVE PASSENGER SEAT SENSOR, WHICH IS BUILT IN TO THE SEAT BOTTOM, SO THE ENTIRE UNIT MUST BE REPLACED. ALTHOUGH I HAD PURCHASED AN EXTENDED WARRANTY, THAT PART WAS NOT COVERED AND THE SEAT BOTTOM MUST BE REPLACED AS IT IS A SAFETY ISSUE. FORWARDED A REQUEST FOR ASSISTANCE TO NISSAN USA, AND THE JURY IS STILL OUT ON THAT MOVE. THERE HAVE BEEN VERY FEW PASSENGERS IN THAT AUTOMOBILE, WITH THE GREAT MAJORITY OF THE MILES ON THE CAR BEING DRIVER ONLY MILES. *KB

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED WHILE ATTEMPTING TO ADJUST THE STEERING WHEEL, IT BECAME STUCK IN THE UP POSITION AND COULD NOT BE LOWERED. SINCE THE CONTACT WAS UNABLE TO LOWER THE STEERING WHEEL IT WAS DIFFICULT TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE TILT MOTOR FOR THE STEERING WHEEL WAS DEFECTIVE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 70,000.

HEAD GASKET LEAKING. *TR

THIS IS A SERIOUS SAFETY HAZARD. THE NUT HOLDING THE TPMS SENSOR/TIRE FILL VALVE FAILED CATASTROPHICALLY WITH 2 LONGITUDINAL CRACKS WHILE TRAVELING 70 MPH ON INTERSTATE 5 NEAR VALENCIA, CALIFORNIA. TIRE PRESSURE RELEASED SUDDENLY (NO PREVIOUS WARNING BY THE TPMS SYSTEM). THE CAR PULLED STRONGLY TO THE LEFT (FAILURE WAS IN THE FRONT LEFT TIRE). REGAINED CONTROL OF THE CAR AND PULLED OFF TO SHOULDER. NUT SHOWS EVIDENCE OF CORROSION AND DIRT IN ONE OF THE TWO CRACKS. TIRE WAS UNDAMAGED BY ANY ROAD HAZARD, ONLY THE TPMS SENSOR/FILL VALVE WAS LOOSE IN THE WHEEL, AND THE NUT CAME APART WHEN HAND INSPECTING THE VALVE. A NISSAN SERVICE BULLETIN EXISTS FOR CORRODED NUTS IN EASTERN STATES WHERE SALT IS USED ON ROADS, HOWEVER THIS VEHICLE HAS STRICTLY BEEN IN CALIFORNIA, WITH LESS THAN 10 TRIPS TO SKI AREAS IN CALIFORNIA, WHICH DOES NOT USE SALT ON ITS ROADS. TIRE AND NUT ARE AVAILABLE FOR INSPECTION. THIS APPEARS TO BE A SIGNIFICANT SAFETY ISSUE AS CONTROL OF THE VEHICLE IS AT RISK DUE TO THE SUDDEN NATURE OF THE TIRE PRESSURE LOSS AND DEFLATION. *TR

ON APPROX. 10 JAN 2012 THE AIRBAG LIGHT ON THE DASH BEGAN FLASHING. I MADE AN APPOINTMENT WITH JOHN LEE NISSAN TO HAVE IT CHECKED AND SERVICED. AFTER RESEARCHING THE CODES THE DEALER DETERMINED THE AIR BAG SENSOR IN THE PASSENGER SEAT CUSHION FAILED. THE SENSOR IS BUILT INTO THE SEAT CUSHION THEREFORE REQUIRING A NEW SEAT. THE VEHICLE IS OUT OF WARRANTY SO I OPENED A CASE WITH NISSAN CONSUMER AFFAIRS (NCA). FILE # 7357731. THE SERVICE MANGER AT JOHN LEE NISSAN SENT HIS REPORT TO NCA WITH HIS DETERMINATION THAT GIVEN THE FAILURE IS A DIRECT RESULT OF ENGINEERING AND A SAFETY CONCERN FOR THE PUBLIC, NCA SHOULD COVER THE COST OF REPAIRS. NISSAN HAS HAD VIN SPECIFIC RECALLS FOR SEAT-SEATBELT-AIRBAG COMPONENTS IN 2009. SEE RECALL INFORMATION LISTED BELOW. I POINTED OUT TO THE DEALER AND TO NCA THE LISTED RECALL BUT THEY INFORMED ME IT DID NOT INCLUDE MY VIN. AFTER NUMEROUS CONVERSATIONS WITH [XXX]AT NCA HE ALSO FELT THE REPAIR SHOULD BE COVERED BY NISSAN. HE WAS NOT ABLE TO MAKE A DECISION DUE TO THE CASE BEING ELEVATED TO A HIGHER TEAR WITHIN NCA. NCA HAS DENIED THE CLAIM. RELEASE: NISSAN NORTH AMERICA, INC. 20081007 COMPONENT: SUMMERY NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU). CONSEQUENCES: THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. NISSAN NORTH AMERICA, INC. 20081007. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ABS MODULE FAILURE. NEEDS REPLACEMENT. IN CASE OF EMERGENCY, ABS,VDC AND STABILITY CONTROL ARE NOT GOING TO CONTROL THE VEHICLE. ALSO THE TIRES LIGHTS WARNING AND THE BRAKES ARE ON. *TR

THE OCCUPANT SENSOR FAILED WHICH DISABLES THE ENTIRE AIRBAG SYSTEM. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE RACK AND PINION LEAKED. THE CONTACT ALSO STATED THAT THE VEHICLE MADE A LOT OF NOISE AND HAD TO CONSTANTLY HAVE TO HAVE THE POWER STEERING FLUID REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE RACK AND PINION UNIT NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 101,000. UPDATED 6/4/12 *CN UPDATED 06/11/12

ALTERNATOR WENT OUT AND SENT VEHICLE INTO "FAIL SAFE" MODE AND STOPPED THE VEHICLE. MY WIFE WAS COMING ON FROM WORK AND IT PUT HER IN THE MIDDLE OF A BAD NEIGHBORHOOD. THIS IS THE SAME THING WITH THE MURANO FROM THE 2005 RECALLS. IT IS STILL HAPPENING AND NISSAN IS DOING NOTHING FOR THE NEWER VEHICLES. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE FUEL LEVEL READING. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED TO THE CONTACT THAT TWO FUEL LEVEL SENSORS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PERMANENT DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATE 03/01/12 *BF THE CONSUMER STATED THE MANUFACTURER REFUSED TO MAKE ANY REPAIRS. THE FAILURE USUALLY OCCURRED WHEN THE FUEL TANK WAS LESS THAN 1/2 FULL. UPDATED 03/16/12

10 MINUTES AFTER VEHICLE WAS PARKED, WITH DOORS LOCKED AND WINDOWS ROLLED UP, MY WIFE WAS ALERTED BY A PASSERBY THAT HER CAR WAS ON FIRE. FIRE STARTED IN THE FORWARD PASSENGER COMPARTMENT AND SPREAD THRU THE PASSENGER COMPARTMENT VERY RAPIDLY. VEHICLE WAS A TOTAL LOSS. VEHICLE HAD NO AFTERMARKET WORK AND HAD NOT BEEN INVOLVED IN ANY ACCIDENTS. ALL SERVICE WORK WAS PERFORMED BY A CERTIFIED NISSAN DEALER ON SCHEDULE.PROGRESSIVE INSURANCE INVESTIGATED AND FOUND OWNER NOT TO BE AT FAULT (CLAIM #[XXX] WAS PAID). I HAVE REQUESTED NISSANS INTERNAL INVESTIGATION ROOT CAUSE ANALYSIS REPORT TO DETERMINE CAUSE OF FIRE, BUT THEY WILL NOT RELEASE THE INFORMATION TO ME. I FEEL THEY HAVE SOMETHING TO HIDE . NISSAN POC[XXX] SHE WOULD NOT PASS ME UP THE CHAIN AT NISSAN SO THAT I COULD SPEAK TO SOMEONE OTHER THAN HER. CONCERN IS THERE MAYBE OTHER INCIDENCES OF NISSAN MURANO FIRES THAT ARE NOT BEING REPORTED. I WAS LUCKY THAT THE FIRE OCCURRED OUTSIDE THE HOME AND NOT IN THE GARAGE AT MY HOUSE WHERE IT IS ALWAYS PARKED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE STEERING WHEEL COLUMN ADJUSTER FAILED. WHEN THE ENGINE WAS STARTED, THE CONTACT HEARD A GRINDING NOISE AND WAS UNABLE TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A WHISTLING SOUND AND FELT A VIBRATION IN THE VEHICLE. THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THE TRANSMISSION AND THE TRANSFER CASE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

POWER DOOR LOCKS DO NOT WORK ON TWO OF THE DOORS -- DRIVER'S DOOR AND RIGHT REAR PASSENGER DOOR. ONE DOOR LOCK STOPPED WORKING LAST WEEK; THE OTHER DOOR LOCK STOPPED WORKING YESTERDAY. REAR DOOR CANNOT BE LOCKED TO KEEP OUR CHILDREN IN -- A SAFETY ISSUE -- AND IT HAS TO BE LOCKED MANUALLY. IN THE EVENT OF AN ACCIDENT, I WILL BE UNABLE TO UNLOCK THE DOOR AND ALLOW THE CHILDREN TO ESCAPE; AGAIN, A SAFETY ISSUE. *TR

FOR THE MONTH OF AUGUST 2011, MY 2009 NISSAN MURANO HAS EXPERIENCED FOUR (4) STEERING WHEEL FAILURES THAT COULD'VE RESULTED IN SERIOUS BODILY INJURY OR DEATH. HAWKINSON NISSAN REPLACED THE SERPENTINE BELT AT LEAST TWICE IN LESS THAN A TWO-WEEK PERIOD IN AUGUST OF THIS YEAR BECAUSE IT WAS SHREDDED. ALTHOUGH THE DEALERSHIP HAD DONE MULTIPLE MULTI-POINT INSPECTIONS THIS MONTH, THEY REPORTED THAT THERE WAS NO EVIDENCE OF ANY PENDING FAILURE OF THE SERPENTINE BELT WHEN THEY DID THE INSPECTIONS. IN ADDITION, ON AUGUST 8, 2011, THE TECHNICIAN FOUND A "PASS SIDE RACK AND PINION BOOT FILLING UP WITH FLUID FROM BAD SEAL IN POWER STEERING RACK," ACCORDING TO THE INVOICE. NISSAN FOUND A LEAK IN THE POWER STEERING HIGH PRESSURE LINE. NISSAN REPAIRED THE PROBLEM BY REPLACING THE HIGH PRESSURE POWER LINE AND POWER STEERING RACK. THEY ALSO BLED THE POWER STEERING FLUID SYSTEM AND PERFORMED A FRONT END ALIGNMENT, ACCORDING TO THE INVOICE. I DO NOT THINK THE 2009 NISSAN MURANO IS SAFE TO DRIVE BECAUSE I WAS NEARLY KILLED OR BADLY INJURED MULTIPLE TIMES. THEY NEED TO RECALL THE VEHICLE SINCE THEY'VE ATTEMPTED TO CORRECT ISSUES WITH THE STEERING WHEEL ON MULTIPLE TIMES WITH NO AVAIL. I'M AFRAID OF THEM RETURNING THE VEHICLE TO ME SINCE THE MECHANICS OBVIOUSLY CANNOT FIX THE PROBLEM SINCE IT'S MOST LIKELY A DEFECT THAT'S CAUSING THE SERPENTINE BELT TO CONSTANTLY SHRED WITH NO PRIOR EVIDENCE OF PENDING FAILURE OR WEAR AND TEAR. *TR

ON TUESDAY, AUGUST 2, 2011, I WAS DRIVING ON A MAJOR EXPRESSWAY. WHILE TRYING TO EXIT FROM THE EXPRESSWAY, THE STEERING WHEEL ON MY 2009 NISSAN MURANO LOCKED, MAKING IT IMPOSSIBLE FOR ME TO TURN IT. I WAS ALMOST HIT BY AN 18-WHEEL SEMI-TRAILER TRUCK. THE INCIDENT RESULTED IN BLACK SKID/TIRE MARKS ON THE SIDE OF THE ROAD BY MY CAR AND THE TRUCK THAT WAS TRYING TO AVOID FROM HITTING ME. NISSAN'S CONTRACTED TOWING SERVICE HAD TO TOW MY VEHICLE INTO NISSAN'S SHOP SINCE THE VEHICLE COULD NOT BE DRIVEN SAFELY AFTER THE INCIDENT. ON AUGUST 3, THE SERVICE ADVISOR CALLED TO SAY THAT THE PROBLEM WITH THE STEERING WHEEL HAD BEEN FIXED. HE INDICATED THAT THE STEERING WHEEL WOULD NOT TURN BECAUSE OF A FAULTY SERPENTINE BELT. HE SAID THE SERPENTINE BELT WAS REPLACED, THAT THEY HAD TEST DROVE THE VEHICLE BEFORE ITS RELEASE TO ME, AND THAT THE VEHICLE WAS NOW SAFE TO DRIVE. IT SHOULD BE NOTED THAT MY NISSAN HAD PREVIOUSLY BEEN IN NISSAN'S SHOP BARELY A WEEK BEFORE THE AUGUST 2ND INCIDENT, ON JULY 21ST, FOR OTHER DEFECT ISSUES WHICH WERE COVERED BY WARRANTY. WHEN THE CAR WAS IN THE SHOP FOR THE JULY REPAIRS, THE SERVICE REPRESENTATIVES HAD INDICATED THAT THEY HAD DONE A FULL INSPECTION OF THE VEHICLE. WHAT IS INTERESTING TO ME IS THAT DURING THE FULL INSPECTION, NISSAN DID NOT DISCOVER ANYTHING WRONG WITH THE SERPENTINE BELT THEN. IF THE BELT WERE WEARING AWAY, NISSAN SHOULD HAVE BEEN ABLE TO DISCOVER AND DISCLOSE THE WEAR AND TEAR DURING THE FULL INSPECTION IN LATE JULY. EVEN AFTER THE SERPENTINE BELT WAS REPLACED ON AUGUST 3, 2011, THE STEERING WHEEL IS STILL DIFFICULT TO STEER. I'M NOT SURE WHETHER THIS IS A MANUFACTURING/DESIGN DEFECT, BUT I THINK THIS SHOULD BE LOOKED INTO CAREFULLY SINCE THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE. IF A DRIVER IS SLOWING DOWN TO GET READY TO TURN BUT SUDDENLY CANNOT TURN BECAUSE OF A PROBLEM WITH THE STEERING WHEEL, ANOTHER VEHICLE TRAVELING BEHIND COULD EASILY HIT THE DRIVER IN FRONT. THIS COULD RESULT IN A TRAGIC ACCIDENT. *TT

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 70 MPH THE CONTACT NOTICED THAT THE AIR CONDITIONER FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS STATED THE FRONT BUMPER ON THE VEHICLE HAD THREE SMALL HOLES WHICH ALLOWED DEBRIS INTO THE ENGINE AND DAMAGED THE CONDENSER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,600.

SUNROOF EXPLODED OUT WHILE TRAVELING AT HIGHWAY SPEED (70 MPH) AT APPROXIMATELY 0930 AM. WEATHER CONDITIONS: CLEAR AND SUNNY. ROAD CONDITIONS: DRY AND SMOOTH, NO DEBRIS. NO OTHER VEHICLES TO THE FRONT OR SIDES SO IT IS IMPOSSIBLE TO BE ROAD DEBRIS DAMAGE SUCH AS ROCKS OR OTHER DEBRIS. APPEARS TO BE A PRODUCT OR DESIGN DEFECT. *TR

CAN NOT FILL THE TANK WITH FUEL NO MATTER HOW SLOW YOU TRY. THE MECHANIC SAYS THE ROLL OVER SAFETY DEVICE IS THE PROBLEM WHICH REQUIRES A WHOLE NEW GAS TANK AT A COST OF OVER $1000.00

DRIVING ON I-79 - LIGHT OUT - MANY OTHERS ON ROAD - NO DEBRIS - TIRE BLEW OUT - SENSOR ON AND IMMEDIATE BLOWOUT - NO PRIOR PROBLEMS AND HAD NOT RUN OVER ANYTHING PRIOR. NISSAN TERRIBLY UNRESPONSIVE. HAD TO PROACTIVELY CALL THEM 10-20 TIMES. 1ST PERSON COULDN'T CONVERSE IN ENGLISH - GAVE ME FALSE INFORMATION. SUPERVISOR WAS CONSTANTLY UNAVAILABLE AND NEVER RETURNED CALLS. ULTIMATELY THEY SAID THEY DIDN'T HAVE SIMILAR REPORTS. I DON'T BELIEVE THEM. TIRE COMPANY SAID SAW THIS PROBLEM MANY TIMES - SAYS THE TIRE SENSOR CORRODED AND FELL INTO THE TIRE WHICH SPRANG THE LEAK. FOUND NO OTHER DAMAGE TO TIRE. COULD HAVE DIED ON THAT HIGHWAY. MOST PEOPLE WOULDN'T TAKE THE TIME TO WRITE THIS SO I'M DOING IT FOR THEM. SHAME ON THE COMPANY FOR DOING NOTHING TO RESEARCH IT FURTHER. WOULDN'T EVEN PAY FOR THE TIRE.

WE OWN A 2009 NISSAN MURANO SL BOUGHT NEW AND THE HEAD GASKET CRACKED LEAKING FLUIDS AND EMITTING A STRONG SMELL OF COOLANT. WE HAVE HAD A FEW UNPLEASANT REPAIRS, NEW BRAKES AT 30,000, NEW TIRES AT 32,000 AND NOW AT ONLY 57,000 MILES CRACKED HEAD GASKETS. WE HAVE HAD ALL THE RECOMMEND SERVICES PERFORMED. HAD WE WAITED WE JUST WOULD NEED TO GET USE TO THE SMELL OF COOLANT. IT WAS COVERED UNDER THE WARRANTY. BOTH THE NISSAN DEALER AND AN INDEPENDENT SHOP CONFIRMED THE NEED TO REPLACE BOTH HEAD GASKETS. THE ENGINE NEEDS TO BE DROPPED IN ORDER TO COMPLETE THE REPAIR. WE HAVE BEEN WAITING A WEEK FOR THE COMPLETION OF THE REPAIRS. MANY REPORTS SHOW THAT THEIR MURANO JUST WAS NOT THE SAME AFTER THE HEAD GASKET ISSUE AND WE DON'T WANT TO HAVE ANOTHER FAILURE AND FIND OUT WHAT WILL HAPPEN WHEN IT OUR NISSAN TURNS 60,001....OUR CONCERN IS THE NUMBER OF MURANO'S THAT THIS KNOWN DEFECT AFFECTS. NISSAN HAS YET TO RELEASE THIS PROPRIETARY INFORMATION. *TR

NISSAN PERFORMED WARRANTY TO CVT AXLE SEAL AND TRANSFER ASSY. CASE SEALS AT MILEAGE 50,332. THEN AT 55,5570 ON AUG 02, 2011 NISSAN HAD TO REPLACE THE TRANSFER CASE ASSY. (PART NUMBER 3310-JP11B) UNDER WARRANTY , THEN ON DEC 12, 2012, MILEAGE 80,841, THE TRANSFER CASE ASSY. (PART NUMBER 3310-JP11C) FAILED AGAIN WHICH NISSAN REPLACED BUT NO LONGER CONSIDER IT UNDER WARRANTY AND AT A COST TO ME OF $3700.66. THEN AT MILEAGE 80,935 THE TRANSFER CASE ASSY. SEALS BEGAN LEAKING WHICH THE DEALER FIXED UNDER WARRANTY FROM THE PREVIOUS REPAIR WORK. WE CALLED THE NISSAN OFFICE AS WE THOUGHT THE TRANSFER CASE ASSY. WAS COVER UNDER THE CVT SYSTEM EXTENDED WARRANTY. NISSAN IS NOW CLAIMING THIS IS NOT PART OF THE CVT SYSTEM WHICH THEY EXTENDED THE WARRANTY ON UP TO 10 YEARS OR 120,000 MILES EVEN THOUGH IT IS AN INTEGRAL PART OF THE SYSTEM. *TR

CRACKED METAL TRANSFER CASE UNDER NORMAL WORK-COMMUTE DRIVING CONDITIONS AT 60,200 MILES. CASE AND SEALS HAD TO BE REPLACED. CANNOT DRIVE VEHICLE. NISSAN HAS HAD THIS PROBLEM BEFORE - NOTE NISSAN SERVICE BULLETIN NTB04129. *TR

AT ABOUT 65,000 MILES THE DRIVER DOOR LOCK ACTUATOR QUIT WORKING. ALL 4 DOOR LOCK ACTUATORS ACTUATORS QUIT WORKING SHORTLY AFTER. THIS IS A SAFETY ISSUE BECAUSE MY CHILD'S DOOR COULD BE OPENED NOW SINCE THEY NO LONGER WILL LOCK AUTOMATICALLY. I AM AFRAID TO MANUALLY LOCK THE DOORS IN THE CASE OF AN CAR ACCIDENT IN WHICH WE WERE INCAPABLE OF GETTING OUT OF THE CAR TO SAVE HIM, THEN EMERGENCY PERSONNEL COULD EASILY OPEN DOORS IF ACTUATORS WORKED. THE UNLOCK BUTTONS WILL NOT WORK. ALSO, MY WIFE TRAVELS THROUGH DANGEROUS NEIGHBORHOODS IN WHICH SHE SHOULD BE ABLE TO LOCK ALL DOORS WITHOUT PULLING OFF THE ROAD. THE LOCK BUTTONS WILL NOT WORK. PLEASE HELP! *TR

I WAS DRIVING LAST NIGHT AND MY AIR BAG SENSOR STARTED BLINKING IN THE DASH FOR NO APPARENT REASON. LESS THEN 6 MONTHS AGO I HAD THE SAME ISSUE. I CONTACTED THE DEALERSHIP AND NISSAN CONSUMER AFFAIRS TO INFORM THEM OF THE PROBLEM. THEY HAD MY CAR FOR ALMOST A MONTH AND I THOUGHT IT HAD BEEN FIXED. THIS IS THE SECOND TIME FOR THIS ISSUE TO OCCUR. I DO NOT IN ANYWAY FEEL SAFE IN THIS CAR. IT GOES BACK TO THE DEALERSHIP TO BE REPAIRED AGAIN AND I WANT IT PERMANENTLY FIXED. I DON'T KNOW THE EQUIPMENT DETAILS SO YOU'LL HAVE TO CHECK WITH NISSAN. I HAD TO PUT SOMETHING IN ORDER TO PROCEED WITH COMPLAINT. *TR

THE NIGHTTIME VISIBILITY WHEN DRIVING MY RECENTLY ACQUIRED MURANO IN REVERSE IS EXTREMELY POOR. IT MAKES DRIVING DANGEROUS. NISSAN HAS REFUSED TO FIX THIS SAFETY DEFECT, EVEN IF I AGREE TO PAY A REASONABLE AMOUNT FOR THE NECESSARY REPAIR. THE VEHICLE HAS VERY DARK TINTED WINDOWS. IT DOES NOT HAVE A REAR VIEW CAMERA. I BELIEVE NISSAN SHOULD BE REQUIRED TO REMEDY THIS SAFETY DEFECT.

OUR VEHICLE IS A 2009 NISSAN MURANO SL WITH RELATIVELY LOW MILEAGE. AROUND NOVEMBER OF 2010 THE DOOR LOCK ACTUATORS BEGAN TO RANDOMLY FAIL TO WORK ON THIS VEHICLE. OVER A PERIOD OF SEVERAL MONTHS THE MALFUNCTIONING DOOR LOCK ACTUATORS SPREAD TO ALL FOUR OF THE DOORS ON THIS CAR. I HAVE CONTACTED TWO DIFFERENT DEALERSHIPS AFTER HAVING LEARNED THAT THIS IS A VERY COMMON FAILURE ON MULTIPLE YEAR MODELS OF NISSANS. BOTH DEALERS EXPLAINED THERE WAS NO RECALL AND THAT THE REPAIRS WOULD LIKELY RUN $1200 TO $1800 TO FIX ALL FOUR DOORS. LIVING IN THE HOUSTON AREA AND HAVING A GRANDCHILD, THIS IS AN EXTREMELY DANGEROUS SITUATION. NISSAN SHOULD BE REQUIRED TO RECALL THE VEHICLES SUFFERING FROM THIS DEFECT. OTHER VEHICLES THAT I HAVE OWNED FOR MANY YEARS NEVER SUFFERED A FAILURE OF SUCH A CRITICAL COMPONENT. THE PRICE DEALERS ARE CHARGING FOR THIS REPAIR IS OUTRAGEOUS IN LIGHT OF THE FACT THAT IT IS SO CRITICAL TO SAFETY. THE INABILITY TO QUICKLY AND SAFELY LOCK A VEHICLE INVITES OCCUPANTS TO BE EJECTED IN THE EVENT OF A CRASH AND MAKES OCCUPANTS OF THE VEHICLE MUCH MORE VULNERABLE TO CAR JACKING OR OTHER FORCED ENTRY CRIMES. PLEASE LOOK INTO THE FREQUENCY AND SEVERITY OF THIS ISSUE AND FORCE NISSAN TO ACKNOWLEDGE THIS VERY SIGNIFICANT DEFECT IN THEIR VEHICLES. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN THE SUNROOF SUDDENLY EXPLODED AND SHATTERED. THE CONTACT DID NOT NOTICE AN ISSUE WITH THE SUNROOF BEFORE THE FAILURE. THE CONTACT WAS INJURED AND CUT FROM THE GLASS SHATTERING. THE VEHICLE WAS BEING REPAIRED BY AN AUTHORIZED DEALER. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 25,000.

VEHICLE 2009 NISSAN MURANO MILEAGE 70,000 SAFETY ISSUE: HIGH SPEED WIPERS AND INTERMITTENT FRONT WINDSHIELD WIPERS DO NOT WORK ON EITHER MANUAL MODE OR AUTOMATIC RAIN SENSING MODE. ONE DEALER CAN NOT DIAGNOSE PROBLEM, BUT WANTS TO REPROGRAM COMPUTER @ $500 IN HOPES OF FIXING THE ISSUE. ANOTHER DEALER WANTS TO REPLACE WINDSHIELD FOR $1,100 AS THEY BELIEVE THAT SOMETHING IN THE COMPOSITION OF THE WINDSHIELD IS INTERFERING WITH THE RAIN-SENSING SENSOR MONITORING SYSTEM. THIS IS A WELL CARED FOR VEHICLE UNDER A PROFESSIONAL FLEET MAINTENANCE PROGRAM. THIS VEHICLE IS AVAILABLE FOR USE BY SEVERAL EXECUTIVES AND TO HAVE AN INOPERABLE HIGH-SPEED WIPER FUNCTION IS A SERIOUS SAFETY ISSUE. NISSAN'S CORPORATE SAFETY RESPONSE TO THIS BASIC SAFETY ISSUE IS TO KEEP SENDING THE VEHICLE FOR MORE DIAGNOSIS BY THE DEALER, WHO WANTS TO START REPLACING PARTS AT THE OWNER'S EXPENSE AND TO NISSAN'S PROFIT IN HOPES OF FINDING A SOLUTION. ENGINEERING PROPERLY FUNCTIONING WINDSHIELD WIPERS ON A VEHICLE THAT COST $40,000 NEW SHOULD BE A BASIC SAFETY REQUIREMENT UPON THE MANUFACTURER THIS WIPER ISSUE HAS BEEN A LONG-TERM CHRONIC PROBLEM WITH THIS VEHICLE TO WHICH I ONLY RECENTLY BECAME AWARE. AN INTERNET SEARCH INDICATES OTHER NISSANS WITH RAIN-SENSING WIPERS ALSO HAVE THIS ISSUE. *TR

COLUMN 2009 NISSAN MURANO: THE STEERING COLUMN POWER ADJUSTMENT (TILT OR TELESCOPE) DOES NOT WORK OR MAKES ABNORMAL NOISE WHEN OPERATING THE SWITCH. *TR

2009 NISSAN MURANO TPMS FAILURE. FAILURE LIGHT CONTINUOUSLY ON. DEALER SUGGESTS THAT TO FIX THE PROBLEM ONE NEEDS TO OVER INFLATE THE TIRES TO A MINIMUM OF 36 PSI. RECOMMENDED PRESSURE ON PLACARD IS 32PSI. SAYS THAT IT IS DUE TO LIVING AT HIGH ALTITUDE AND COLD WEATHER. THE DEALER MAKES YOU SIGN A DISCLAIMER THAT STATES "I UNDERSTAND THAT OVER INFLATING TIRES MAY KEEP THE TPMS LIGHT FROM COMING BACK ON, AND THAT TIRES WILL WEAR UNEVENLY AND PREMATURELY. I WISH TO HAVE MY TIRE PRESSURE SET AT A HIGHER THAN RECOMMENDED IN HOPES OF THE TPMS LIGHT NOT COMING ON DUE TO COLD WEATHER OR HIGH ALTITUDE". THEY TELL ME THAT THIS IS THE ONLY WAY TO RESOLVE THE ISSUE. ALSO THEY STATE THAT "CAUTION!! OVER INFLATING WILL CAUSE THE TIRES TO WEAR UNEVENLY AND PREMATURELY AND IS NOT RECOMMENDED BY THE FACTORY DUE TO SAFETY CONCERNS. THIS IS NOT THE RECOMMENDED SOLUTION TO THE ISSUE, BUT IS ONE COURSE OF ACTION". THE OTHER SOLUTION IS THAT YOU MUST LIVE WITH IT WHEN THE TIRES ARE INFLATED TO RECOMMENDED PRESSURE OF 32PSI. *TR

TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH IN A PARKING LOT, AND WHEN THE BRAKE PEDAL WAS APPLIED THE SPEED RATE INCREASED UP TO 25 MPH. THE VEHICLE WOULD NOT SLOW DOWN AND CRASHED INTO AN UNOCCUPIED PARKED VEHICLE. THE CONTACT SUSTAINED NO PERSONAL INJURY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE RESIDENCE, AND THEN TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN WAS UNABLE TO LOCATE THE CAUSE OF FAILURE. THE VEHICLE WAS BEING REPAIRED FOR THE BODY DAMAGES AT THE TOTAL COST OF $3,661.88. THE FAILURE MILEAGE WAS 9,000. UPDATED 11/16/10. *LJ UPDATED 12/08/10. *LJ UPDATED 12/14/10

ON MONDAY, JULY 26, 2010 I STARTED MY 2009 NISSAN MURANO AND THE PASSENGER SIDE WINDOW WENT DOWN AND WILL NOT COME BACK UP. ALSO I NOTICED THE DOOR LOCK BUTTON WAS ACTUALLY UNLOCKING MY CAR. I TOOK IT TO THE DEALER AND THEY SAID THE DOOR LOCK ACTUATOR NEEDED TO BE REPLACED. AFTER SEEING THIS SEEMS TO BE A COMMON PROBLEM EXPERIENCED BY MANY OTHER OWNERS I THOUGHT I SHOULD REPORT THIS. *TR

SEVERAL WEEKS AGO (JULY 2010) DOOR ACTUATOR ON 2009 NISSAN MURANO STARTED HAVING PROBLEMS. DOOR LOCK IS INTERMITTENT. THIS IS A SERIOUS SAFETY PROBLEM. *TR