2019 Ram 1500 Complaint Log

The contact owns a 2019 Ram 1500. The contact stated that she lived in an area with a lot of fog, and after activating the defroster and driving at an undisclosed speed, the rear driver’s side window shattered. The vehicle was taken to a local dealer, where it was diagnosed with a possible small fracture that could allow moisture to intrude and shatter the glass. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 23-098-23. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2019 Ram 1500. The contact stated while driving at slow speeds, the steering wheel failed to turn in the intended direction. No warning lights were illuminated. The contact stated that the failure occurred while changing lanes and while turning. The vehicle was driven to the residence. An unknown dealer was made aware of the failure and informed the contact of an unknown recall with a similar failure, but the VIN was not associated under recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was significantly dangerous, and that the steering wheel was difficult to turn. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 75,900.

Car shut off while driving without warnings.

Rear window of ram truck leaks and ram will not authorize proper window replacements. Caulk is not the answer as they’ve suggested

I am the owner of a 2019 Ram 1500. An airbag deployment incident occurred and Stellantis initiated an investigation into the airbag system. During that investigation, Stellantis and/or its contractor Bosch extracted Event Data Recorder (EDR) crash data from the vehicle's airbag control module using Bosch Crash Data Retrieval (CDR) equipment. Despite multiple requests, Stellantis has refused to provide the extracted EDR data to the vehicle owner. Under Texas Transportation Code §547.615, information recorded by an Event Data Recorder in a motor vehicle is the property of the vehicle owner. The data was taken from my vehicle, yet the manufacturer is refusing to release the information. Because this data relates directly to the airbag system and crash safety systems of the vehicle, I am requesting that NHTSA review this matter and determine whether the manufacturer is improperly withholding safety-related crash data from the vehicle owner.

I bought this truck 11/13/2025 and it has been in the shop since I bought it. It’s been “fixed” 4 times, including replacing the fuel pump. The vehicle is still stalling out and the same check engine code po62A keeps popping up. The engine light has popped up right after I’ve picked it up from the mechanic every time. It’s been to 3 different mechanics and no one can seem to fix the issue. It has become unsafe for me to drive. The dealership is no longer returner my calls or helping with these issues. I’m stuck paying off a vehicle that isn’t properly running.

The contact owns a 2019 Ram 1500. The contact stated that while occupying the vehicle with the vehicle turned off and in park(P), the rear glass shattered without impact. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 140,000.

Right front axle seized in front differential both axle splines worn and identical needs replacement. No parts available.

Instrument cluster does not work. This has been happening for months now, making vehicle speed and none of the guages or warning lights visible.

The power folding mirrors have plastic gears in them that strip out. Once the gears are stripped out the mirrors are loose and can fold in while traveling due to the wind.

Sun visor randomly falls. This is a know issue, it has now happened to both of mine. There’s a defect with the mounting bracket that mounts the sun visor to the vehicle.

UKNOWN ENGINE SIEZED WHILE DRIVING LOW OIL LIGHT CAME ON BRIEFLY BEFORE STALL. NO EVIDENCE OF AN OUL LEAK BEFOREHAND. TRUCK WILL NOT START.

2019 ram 1500 bighorn Power steering is going out intermittently while driving without notice or indication that it's going to happen, and it's throws power steering service light.The behavior matches exactly to the confirmed recall from Dodge "Safety Recall VB8 / NHTSA 19V812 Electric Power Steering Gear", I'm unclear why this vehicle VIN was not part of the recall as the recall description matches exactly in behavior, make, model and year of the truck. It's poses a safety risk to myself and drivers around me when losing control of steering unexpectedly.

The contact owns a 2019 Ram 1500. The contact stated that while driving at various speeds, there was a whining sound coming from the rear of the vehicle. The contact stated that later, while driving the vehicle, there was a clucking sound coming from the vehicle, and the vehicle lost power to the rear axle. The vehicle was towed to the local mechanic, who examined the vehicle. After removing the rear axle casing, the mechanic discovered metal shavings and bearings inside the rear axle casing. The contact was advised that the rear axle needed to be replaced. The vehicle was not repaired. The contact indicated that the VIN was not included in NHTSA Campaign Number: 18V556000 (POWER TRAIN); however, the vehicle had experienced the failure listed in the recall. The local dealer and manufacturer were not contacted regarding the failure. The failure mileage was 84,000.

Dashboard has bubbled. I contacted the dealership because I have an extended warranty with CNA and the claim was denied due to weather/ sun damage. My truck is a 2019 model and should not have this issue. The Service Rep. at the dealership told me he has noticed several dodge vehicles with the same issue. He said the glue that was used was an inferior adhesive. He said they recently repaired a 2021 Jeep Grand Cherokee with the same problem.

While riding in the passenger seat of my 2019 Ram 1500 the driver had a hard braking event due to being pulled out in front of. During the braking event the steel seat belt cable that goes into the floor mount came out of the mount throwing me into the dash board of the truck.

Rear back glass frame is not sealed and the water is getting in truck doing cold morning the windshield get so much condensation witch would freeze inside the cabin soaking the dash and floor front and rear all coming from the problem of the back glass the frame that surrounds the glass has fracture point , warranty won't cover the repairs needed

My 2019 RAM 1500 diesel (built 12/12/2019 is included in Recall 23V-411 for tone wheel delamination. My tone wheel has failed (confirmed by technician). Stellantis provides free tone wheel replacement under Recall 73A for 2014 and 2016 models but excludes 2015/2017/2018/2019 models despite having the identical defect from the same supplier. I received only Recall 66A (software) which did not prevent failure. Stellantis now wants me to pay $3,037 to replace the defective part they replace free in other model years. This discriminatory recall remedy is inadequate and unjust.

Service electronic braking system message came on along with the traction control light

The etorque alternator bearing failure locked it up causing the vehicle to die in traffic while attempting to make a left turn. This alternator had been replaced 13 months earlier due to a bearing failure. I have now been waiting 2.5 months for replacement and was told today by Ram dealer that orders are blocked until the end of feb. The last time it failed I found the only one in the state to make the repair but not as lucky this time. 5000 on backorder nationwide with no delivery date. Truck is now useless

The contact owns a 2019 Ram 1500. The contact stated that after stopping at a red traffic light, the vehicle hesitated and failed to accelerate as intended while the accelerator pedal was depressed. The contact stated that another driver was behind and assisted the contact, and the contact noticed that the parking brake was unintendedly activated. No warning light was illuminated. Upon further inspection, the contact noticed the transmission had unexpectedly shifted from drive(D) to park(P). The vehicle was taken to a local dealer, where it was diagnosed; however, the failure was not identified. The vehicle was also taken to two other local dealers; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. Prior to the failure, the contact stated that occasionally, while driving at various speeds, the vehicle would independently shift into lower gears. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

Start stop/ Battery/ Engine lights all came on and warning messages said, stop start unavailable and some electrical power loss. Vehicle was taken to dealership for repairs. MGU was defective (Motor Generator Unit). Was informed parts were not available back ordered. 5000 units on order no available parts.

Cannot put gas in tank without the gas pump continuously shutting off the flow. Was told by Dodge technicians that it was a faulty roll-over valve ( believe this is a safety item ) in the gas tank. Was told the only way to fix it is to replace the gas tank. They have had other dodge trucks in for the same problem. Being this is a safety item ( keeps gas from spilling out during a roll-over accident) I would think there should be a recall to repair. If possible could you also give me information on how to contact Dodge headquarters to register a complaint. This is a 1600.00 fix that I feel I should not be held responsible for. There are no warning lights accompanying this. Techs at JOHNSONS AND SONS dodge dealer in Wis. Rapids, WI. have recommended replacement to fix the problem. Thanks in advance for your attention to this matter it is appreciated.

After starting the 2019 Ram 1500 Bighorn in the morning, or after starting the truck and putting it in Drive, the vehicle sometimes shifts itself from Drive into Neutral as we come to a stop. When this happens, the gear indicator on the dashboard begins blinking and displays the message: “Shift to P then desired gear.” On one occasion, as my wife was merging onto the freeway in front of an 18-wheeler, the vehicle suddenly went into Neutral as she slowed down to merge. When she pressed the gas pedal, the truck did not move, putting her in immediate danger and forcing her to coast while traffic approached from behind. This issue has made the vehicle unsafe to drive because it can unexpectedly drop into Neutral at critical moments for example, while crossing lanes, merging, or pulling into intersections. There are no warning lights or alerts before this occurs. Sometimes, the truck will lunge forward or move forward unexpectedly when slowing down. Other times, it just rolls even though we are pressing the gas because it’s actually in Neutral. The problem has been repeatedly reported to the local dealership, which has replaced several parts -including the transmission and performed multiple repair attempts, but the issue continues. No other independent mechanic or third party has inspected the vehicle only the local dealership. Due to the ongoing safety hazard and repeated failure to repair, I am requesting that NHTSA investigate this issue. The unpredictable shifting poses a serious risk to drivers/passengers and others on the road.

Intermittent short discovered in the electric power steering (EPS) system. I took the vehicle to the dealership to perform diagnostic testing and the dealership confirmed the issue is a short-circuit within the EPS system. This issue has already been covered in a separate NHTSA recall (19E-077) however my VIN was not included. Amplifying information for this being a prevalent issue includes backorders from the OEM for replacement EPS systems, as well as multiple other sources online claiming to have similar issues.

Diagnosed brakes at repair shop and advised ABS Module failing. Saw online recalls for certain vehicles yet our 2019 has the issue and nothing was noted for recall. I have 4 daughters and our safety and the safety of others is at risk with a faulty system, The lights on the dash appeared a few days ago and went away and now have come back and have stayed on.

Hello. There is a recall on this vehicle (VB1) for vehicles manufactured up to 10/2019 My vehicle was manufactured 12/2019 with the same defective EGR COOLER that caused the recall on this vehicle. The manufacturer is saying they will not take car of the issue under warranty as my VIN number is not included in the recall. They are saying I need to contact you folks to include my VIN number into the recall. Are they correct? Are you able to assist in that? Really appreciate any help or guidance on this. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power steering. Steering warning light (Steering service required) comes on randomly for a second or two and then goes away. Making steering and controlling the vehicle very difficult. Several trips to repair shops that run a diagnostics computer scams come up with nothing. Mechanics have check for shorts but say nothing looks out of the normal. This make model and year has had 197 vehicles recalled for what I believe to be this issue. Has been happening for the past couple of weeks

Intermittent total electrical communication failure ('No Bus' error) triggered by warm weather. While driving at any speed, the instrument cluster gauges drop to zero and the vehicle loses all control of turn signals, hazards, cruise control, and windshield wipers. This has created several near-miss situations in traffic and rain. The failure also prevents the vehicle from starting. Despite multiple dealership visits and an open Star Case, the manufacturer has failed to provide a remedy for this safety-critical defect.

The infotainment touch screen options are becoming unusable. The screen is bubbling and no longer works when I touch certain options on the screen.

The contact owns a 2019 Ram 1500. While driving at an undisclosed speed, the sun visor frequently fell, obstructing the driver’s view of the roadway, creating a safety hazard. The vehicle was taken to a dealer for inspection, but the vehicle remained unrepaired. The manufacturer was notified of the failure. The failure mileage was approximately 71,000.

I took my truck to the RAM Dealership to check my ABS light on and Brake light on and 4 warning messages that the Brake system needs to be serviced. In the afternoon I called the dealer and the answer was that the ABS module failed and needs to be replaced, but the part is on national backorder and they cannot provide an estimate on when and even if a part will ever be available for my ABS module repair. Now I will be handed the keys to my truck back tomorrow where all warning lights are still on and no repair is even on the horizon, and it is still safe because the hydraulic brakes are still working. The ABS module however might not be replaced in a long time and I will be driving my vehicle without it working properly.

Power steering completely goes out at random occasions and may or may not reset. Multiple times I have lost power steering driving on roadways and luckily was able to avoid a crash. Doing research they are expensive to replace the so called guilty parts. Rack and pinion on the eps module

The contact owns a 2019 Ram 1500. The contact stated the "Service Park Brake" light was illuminated. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to the dealer, and the software update was performed. The contact stated that days after the recall repair, while starting the vehicle, the same warning illuminated. After starting the vehicle, the manual brake automatically engaged and failed to release, making it difficult to move the gear shifter to park. The contact restarted the vehicle several times before being able to move the gear shifter. The TPMS warning light was illuminated. The vehicle was returned to the dealer, who diagnosed that the ABS module had failed and needed to be replaced due to the software update failing to fix the vehicle. The ABS module was replaced; however, the ABS warning light illuminated, and other repairs were needed. The ABS module was replaced twice. There were no additional repairs completed. The vehicle remained at the dealer for 7 weeks. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.

The contact owns a 2019 Ram 1500. The contact stated that while driving 45 MPH down the road, the brakes unintendedly activated, and the vehicle stalled. The vehicle was towed to a mechanic who was unable to retrieve a fault code. Several unknown warning lights were illuminated. The vehicle was towed to the local dealer, where it was diagnosed, but the dealer was unable to determine the cause of the failure. Upon additional research, it was determined that the recall was completed under NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), but the update was not performed, completed, or done correctly. The vehicle was repaired. While driving at an undisclosed speed, the power steering became inoperable. The vehicle was towed to the residence. Upon investigation, the contact located a Class Action Lawsuit. The local dealer was contacted, and it was diagnosed that the power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 136,000.

Exhaust Manifolds are cracked as others have noted. This a known issue by the manufacturer and they have issued a TSB but those of us out of warranty have to pay to replace their known defective part. This should be a full recall.

The RFH module is defective for the year and has already been replaced by a new model. When the module goes bad it can leave you stranded because it runs the security section of the computer. The computer will not recognize the key fobs, and the car can shut off and not restart leaving you stranded. Mechanic also informed me that it could also cause issues during driving not just when you stopped. The main warning lamp is the check engine light will illuminate and will throw a code for ECU not initializing.

While driving a 2019 Ram I heard a winding noise then a rattling noise. I went immediately to the mechanic. He said it was my E-torque generator. He said I was lucky to get there because I could have had a complete loss of power or could have damaged other parts of the vehicle. A loss of power could be very dangerous on the highway possibly causing an accident or leaving me on the side of the highway exposing me to traffic driving by at 70mph+. The mechanic cannot get the replacement from RAM. Ram is not making them right now. There are over 5000 on back order. That means there are over 5000 people making payments on a work truck they can't use. Some people have been waiting for nearly a year.

The contact owns a 2019 Ram 1500. The contact’s wife stated that while the vehicle was parked and shut off, the driver’s front door became inoperable. The contact reported that the front driver’s side door hinge began to detach, causing the contact’s wife to fall from the vehicle. As a result, the contact’s wife sustained ankle and wrist injuries and was transported to a local emergency room for treatment. The contact expressed concern that the failure posed a serious safety hazard to occupants and bystanders. The contact also stated that the front passenger’s door was beginning to exhibit similar issues, raising concern that the defect could result in additional injuries if not addressed. The contact mentioned that the passenger side door hinge was starting to detach prematurely. The vehicle was taken to the dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 122,000. The VIN was invalid.

A known problem with the rear power and manual sliding window backlite frame developing cracks on 2019-2021 Ram 1500 built prior to September 30, 2020. The extended warranty has only been offered to the sales codes of GFE and GFD. My vehicle was built with a different sales code in Nov 2018 for the rear power sliding window but has developed the same issue. I have attached a photo showing the crack.

Multiple times when placing the vehicle in reverse, review view camera screen shows distorted view or 'camera system not available' and blue screen. Have taken to dealer regarding issue multiple times, issue unresolved by component replacement in kind. Have researched online, found this is a common problem with Ram DS vehicles. Have tried online "tricks" to repair - they work temporarily then problem returns. Have been dealing with these issues for several years, very troublesome especially since I have small children so rear visibility when backing is critical.

I have a faulty steering column in my truck that needs to be replaced. This is not normal wear and tear. The truck only has 60k miles on it and is still under warranty till 1/17/26. The steering column is supposed to last the Life of the truck. I brought the truck to dealership (nye) to diagnose the cause of the bad steering column. But instead they tell me they cant tell me the cause of the faulty steering column. Instead I recieve a quote to pay to replace it. I have called and even emailed the manager as he is suppose to be cerified to diagnose the cause or to give his professional opinion but I get no call back or even reply to my emails. This was in an accident before but the insurance says this is not caused by the accident. Id like to mention the airbags didn't deploy when the truck drove into the telephone pole. This is unsafe to drive and needs to be addressed.

The contact owns a 2019 Ram 1500. The contact stated that upon starting the vehicle, the instrument cluster was black. The contact stated that the failure was initially intermittent but had become a permanent failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000.

Alernator / generator failure. shutdown engine while driving on the highway. Steering and breaking ability severely reduced.

I’ve had this car for four years and my motor has blown three times and they have changed the head on the motor three different times I was driving the car on the highway. The car was at the dealership for five months and the day I get the car back not even eight hours later I’m driving down [XXX] other car shuts off and says to put in park and leave me stranded on the side of the road with my [XXX] child and my girlfriend . I had to wait until they came and picked me up and told me and this is extremely unsafe and a hazard after the third head replacement at the dealer and the car still under warranty. I don’t feel safe in this car with My Child. I picked up my truck around 2pm August 25th , and the motor blew Wednesday night at 1045pm for a 3rd time INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ram 1500. The contact stated that while driving approximately 70 MPH, there was an abnormal sound coming from under the hood, and a burning fuel odor was entering the cabin of the vehicle through the air vents, before the vehicle lost automotive power. The electronic throttle warning light was illuminated. The vehicle was towed to a local dealer, where it remained for further investigation. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

On [XXX}, the alternator went out on me 4 hours north of my home. I had it towed 30 miles to Canon Ram in Greenwood, MS. The check engine light came on about 20 miles before the issue escalated to the point where I had to pull over in a rest area and then completely died. The GPU alternator was not in stock and is reportedly on backorder; however, a recall was issued for the same item in previous model year Ram trucks. It's been 4 weeks with no date in sight for this being fixed. The order number is [XXX] for part 68623194AC made on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Exhaust manifold bolts on the passenger side of the vehicle (2019, 5.7 Hemi, Larami version) have broken. The exhaust system is leaking. An exhaust smell and taste is readily detectable when standing near the cab doors of the vehicle. There is an unknown, regarding if any amount of the exhaust is being drawn into the cab air intake.

MGU (alternator) has went out on my truck and multiple dealerships have stated they can’t fix it due to parts not available. Molar can’t get the part and now I’m stuck with no vehicle. The dealership told me they have multiple people waiting for the same part and that the MGU is faulty and fails on these trucks. My wife was taking my kids to school and they were stranded on the side of the road because my truck give a battery low warning and then died. It should be illegal for ram to continue to sell these vehicles and refuse to fix them. I can’t even buy a used part to fix it because the dealership won’t program and install a used part.

Unkown, but while driving, I got these alarms all of sudden at the same time.