2016 Ram 2500 Complaint Log

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT ON SEVERAL OCCASIONS UNKNOWN WARNING LIGHTS FLASHED ON AND OFF ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO ROLL DOWN WHILE THE IGNITION WAS IN ACCESSORY MODE. THE CONTACT ALSO STATED THAT SEVERAL ATTEMPTS WERE NEEDED ON OCCASIONS TO START THE VEHICLE. ADDITIONALLY, WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL WAS TURNED TO THE RIGHT HOWEVER, THE VEHICLE WENT IN THE OPPOSITE DIRECTION. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TO (GLENN POLK AUTOPLEX - CHRYSLER, DODGE, JEEP, RAM GLENN POLK AUTOPLEX - CHRYSLER, DODGE, JEEP, RAM) FOR DIAGNOSIS AND REPAIRS HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, THE ENGINE REVVED WITHOUT WARNING. WHEN THE CONTACT PLACED THE GEAR SHIFT LEVER IN PARK, TURNED OFF AND RESTARTED THE VEHICLE, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710 (520) 258-6000) WHERE IT WAS DIAGNOSED THAT THE SPEED CONTROL SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 83,888.

WHEN DRIVING MY 2016 RAM 2500 THERE IS WOBBLE OR SEVERE VIBRATION. AT HIGHWAY SPEEDS I SOMETIMES HAVE TO FIGHT WITH THE STEERING. IT FEELS LIKE IT IS EFFECTING THE FRONT OF THE TRUCK. THIS IS AN ALIGNMENT PROBLEM, HOWEVER, IN RESPONSE TO THE DRAG LINK RECALL THE DEALER HAS WELDED THE DRAG LINK IN PLACE PREVENTING IT FROM BEING ALIGNED. NEWER MODEL TRUCKS THAT WERE PART OF THE RECALL HAD THE PART REPLACED BUT THE OLDER MODEL (MINE IS 2016) WERE WELDED IN PLACE. IN ORDER TO HAVE ALIGNMENT ADJUSTED THE WELD WILL HAVE TO BE BROKEN AND THEN REWELDED. EVERYTIME THE WELD IS BROKEN AND REDONE TO ALLOW FOR ALIGNMENT IT WEAKENS THE METAL. THIS IS NOT SAFE BUT THEN AGAIN, NEITHER IS DRIVING WITH THE FRONT END WOBBLING. IN ADDITION, NONE OF THE REPAIR SHOPS WANT TO HAVE ANYTHING TO DO WITH BREAKING THE WELD AND ALIGNING MY TRUCK DUE TO THE LIABILITY OF DOING SUCH.

TL* THE CONTACT OWNS A 2016 RAM 2500. AFTER STARTING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE EMERGING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO PLAZA CHRYSLER DODGE JEEP RAM (2077 HWY 44 W, INVERNESS, FL 34453, (352) 726-1238) WHERE IT WAS DIAGNOSED THAT THE TENSION PULLEY FRACTURED AND SNAPPED. THE FAILURE DAMAGED THE SERPENTINE BELT, WATER PUMP, AND WIRING HARNESS. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE ATTEMPTING TO SHIFT GEARS, THE GEAR SHIFTER SEPARATED FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO BRYANT MOTORS (2901 SOUTH LIMIT AVE, SEDALIA, MO) WHERE THE FAILURE WAS REPAIRED. LATER, WHILE BACKING OUT OF THE GARAGE, THE TRANSMISSION WOULD NOT SWITCH INTO THE DRIVE POSITION. THE VEHICLE WOULD ONLY DRIVE IN FOURTH GEAR AND WAS TAKEN BACK TO THE DEALER WHO REPLACED THE BRAKE TRANSMISSION SHIFT INTERLOCK SOLENOID. ON ONE OCCASION, AFTER SWITCHING INTO THE PARK POSITION WITH THE ENGINE STILL RUNNING, THE DRIVER EXITED THE VEHICLE. MOMENTS LATER, THE VEHICLE ERRONEOUSLY DROVE BACKWARDS AND KNOCKED THE DRIVER TO THE GROUND. THE VEHICLE ALSO STRUCK TWO ADDITIONAL INDIVIDUALS WHO WERE POSITIONED BEHIND THE VEHICLE. THE VEHICLE THEN CRASHED INTO TWO PARKED VEHICLES AND A MOTORCYCLE. THE DRIVER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE CAUSE THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED ABOUT THE CRASH. THE FAILURE MILEAGE WAS 36,000.*DT

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING, THE VEHICLE SHUT OFF AND LOST BRAKING AND STEERING ABILITY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO SHIFT INTO PARK AND TURN THE IGNITION TO RESTART THE VEHICLE WHILE IT WAS STILL ROLLING. THE CONTACT DROVE TO NATIONAL DODGE CHRYSLER JEEP RAM (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (910) 347-3777) WHERE A CODE APPEARED THAT WAS UNRELATED TO THE FAILURE. THE CONTACT STATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED ELECTRICAL FAILURES FROM PAST REPAIRS. THE DEALER COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE UNTIL THE VEHICLE WAS AT THE DEALER'S SHOP. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT NO FAILURE WAS FOUND. THE FAILURE MILEAGE WAS 24,000.

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE STEERING WHEEL TURNED TO THE RIGHT ON ITS OWN. THE CONTACT STATED THAT THE RIGHT TIRES WERE WORE DOWN DUE TO THE FAILURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT CALLED QUALITY CHRYSLER OF GREENWOOD (LOCATED AT 1525 SC-72, GREENWOOD, SC 29649, (864) 642-0668) AND WAS INFORMED THAT THEY DID NOT HAVE ANYONE QUALIFIED TO WELD THE NUTS TO THE ADJUSTER SLEEVE. THE CONTACT DECLINED TO HAVE THE REMEDY COMPLETED ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 38,005.

BRAKE LINE FROM MASTER CYLINDER RUPTURED DUE TO CHAFING AGAINST PLASTIC ABS BOX UNDER THE HOOD CAUSING MASSIVE LOSS OF BRAKE FLUID AND A LOSS IN BRAKING EFFECTIVENESS. IT WAS DISCOVERED AFTER PULLING OVER TO INVESTIGATE THE BRAKES SPONGINESS AND LACK OF STOPPING POWER.

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING APPROXIMATELY 45 MPH AND MAKING A LEFT TURN, THE STEERING COMPLETELY MALFUNCTIONED. THE VEHICLE VEERED TO THE RIGHT AND CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE WHILE TOWING A CARGO TRAILER. UPON INSPECTION, IT WAS DISCOVERED THAT THE AXLE BOLT SHEERED OFF. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000(STEERING). THE FAILURE OCCURRED ON COMPONENTS THAT HAD BEEN WELDED AS PART OF THE RECALL REMEDY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 46,000.

RECEIVED A RECALL EARLIER THIS YEAR IN REF. TO MY 2016 RAM 2500 DIESEL. THE STEERING DRAG LINK COULD COME LOOSE AND CAUSE AN ACCIDENT. A FEW MONTHS AGO I WAS SENT ANOTHER NOTICE THAT THE REPAIRS HAVE BEGUN. IT WAS SUPPOSE TO BE A 2 HOURS FIX AND I WAS DIRECTED TO TAKE IT TO THE DEALERSHIP. ON JULY14, 2019 I CALLED OURISMAN DODGE RAM JEEP OF BOWIE MARYLAND AND MADE AN APPOINTMENT FOR THE REPAIR FOR JULY 23, 2019 AT 8:20 HOURS. I ARRIVE SLIGHTLY EARLY AND WAS CONFRONTED BY AN UNKNOWN SERVICE REP WHO TOLD ME THAT I COULD NOT HAVE AN APPOINTMENT BECAUSE THEY WERE NOT ACCEPTING OR SCHEDULING ANY RECALL REPAIRS ON THE RAM TRUCKS. I ASSURED HIM THAT I HAD MADE AN APPOINTMENT AND SINCE THIS WAS SUCH A DANGEROUS RECALL, I NEED MY VEHICLE SERVICED. HE REFUSED. HE DID SAY THAT HE WOULD TAKE THE TRUCK, BUT IT MAY BE 3-4 WEEKS BEFORE HE HAD TIME TO LOOK AT IT. I THOUGHT THAT WAS UNACCEPTABLE. HE STATED THAT ALL MARYLAND DEALERSHIPS WERE "BACKED UP" AND WOULD NOT COMPLETE THE RECALL WORK. HE TOLD ME TO GO TO VIRGINIA AND HAVE THE WORK DONE. I PURCHASED THIS TRUCK FROM THIS DEALERSHIP AND THOUGH THAT WAS POOR CUSTOMER SERVICE. I CALLED THE SERVICE MANAGER (SCOTT DONALDSON) AND IT'S BEEN 2 DAYS AND HE HAS NOT RETURNED MY TELEPHONE CALLS. CAN A DEALERSHIP REFUSE TO HONOR RECALL/WARRANTY WORK??

TL* THE CONTACT OWNS A 2016 RAM 2500 EQUIPPED WITH FALCON TIRES, TIRE LINE: UNKNOWN, TIRE SIZE: 275/70/R18 (NA). THE CONTACT STATED THAT THE INNER THREADS ON BOTH REAR TIRES WERE DEPLETED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT SHOP WHERE THE VEHICLE WAS PURCHASED. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO GO THROUGH THE MANUFACTURER. NO FURTHER ASSISTANCE WAS OFFERED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND DOT NUMBER WERE NOT AVAILABLE. THE VEHICLE AND TIRE FAILURE MILEAGE WERE UNKNOWN.

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE GEAR SHIFTED INTO FIRST GEAR ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, AND TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, (877) 475-0721) WAS CONTACTED TO SCHEDULE A SECOND DIAGNOSTIC TEST. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE REPAIR. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

DRAG LINK JAM NUTS KEEP COMING LOOSE. THIS IS THE 3RD TIME SINCE OWNING THE TRUCK.

"ETC" WARNING LIGHT, ELECTRONIC THROTTLE CONTROL , KEEPS COMING ON AND TAKING IT BACK TO THE DEALER MONDAY FOR THE 3RD TIME. THE THROTTLE GETS STUCK AND WON'T IDLE---THE PEDAL WORKS FINE, IT'S AN ELECTRONIC PROBLEM. MY WIFE ALMOST RAN THREW THE GARAGE DOOR. THIS HAPPENS WHILE DRIVING AND IDLING ANYWHERE.

2016 DODGE RAM . CONSUMER WRITES IN REGARDS TO DRAG LINK SAFETY RECALL. *LD THE CONSUMER STATED THE WELDED BOLTS FOR THE DRAG LINK WOULD CAUSE AN ISSUE WITH HAVING AN ALIGNMENT PERFORMED ON THE VEHICLE. *JS

TL* THE CONTACT'S HUSBAND OWNS A 2016 RAM 2500. WHILE THE VEHICLE WAS PARKED IN A DRIVEWAY, IT SHIFTED OUT OF PARK AND ROLLED IN REVERSE UP A SMALL HILL, CRASHED INTO A HOUSE, AND THE VEHICLE CAME TO A STOP ONLY BECAUSE THE DRIVER SIDE DOOR WAS OPEN WHICH STOPPED THE VEHICLE FROM REVERSING ANY FURTHER. THE CONTACT MENTIONED THAT THE DRIVER WAS UNLOADING AT THE TIME AND DID NOT SUSTAIN ANY INJURIES DUE TO THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR THE FAILURE. TESTING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAN) AT DAYTON ANDREWS DODGE CHRYSLER JEEP RAM DEALER, (LOCATED AT 2301 24TH ST N, ST PETERSBURG, FL 33713, (727) 321-0500). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) SERVICED AT DALE WILLEY CHRYSLER DODGE JEEP RAM LOCATED AT 2300 W 29TH TERRACE, LAWRENCE, KS 66047. THE CONTACT WHILE DRIVING AT 57 MPH, THE CONTACT BECAME AWARE THAT THE STEERING WHEEL WAS NOT CENTERED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THE WELDED NUT WAS FRACTURED. THE CONTACT STATED HE WAS ABLE TO FIX THE FRACTURE ON HIS OWN. THE DEALER WAS CONTACTED AND WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 62,917. *DT

DODGE RECALL V06 THE VEHICLE STEERING SINCE THE RECALL WAS COMPLETE IS LOOSE AND WHEN YOU HITA BUMP IN THE TRUCK VEERS TO THE LEFT DOESNT FEEL STABILE ABOVE 40 MPH DOESNT TURN INTO A CORNER AS IT USED TO DIFFICULT TO MAKE TURNS AND PARK

STEERING DRAG LINK. FCA SAFETY RECALL THEIR FIX WAS TO WELD THE ADJUSTERS NOW STEERING ALIGNMENT CANNOT BE CORRECTED UNLESS FCA CUTS AN REWELDS. THEY WERE SUPPOSED TO REPLACE WITH NEW DESIGN DRAG LINK WHICH THE 2019 HD TRUCKS NOW HAVE! CANNOT PROPERLY ALIGN TRUCK PULLING WITH TIRE WEAR.

THIS IS IN REFERENCE TO 19V-021. CHRYSLER'S FIX IS TO WELD A JAM NUT WHICH WILL NOT ALLOW THE VEHICLE TO HAVE AN ALIGNMENT. IF THE RECALL FIX BREAKS MY VEHICLE IN ANOTHER WAY IT IS NOT REALLY A FIX.

RECALL FIX FOR DRAG LINK, PER MANUFACTURER IS FOLLOWING YOUR REQUIREMENTS TO WELD ADJUSTMENT NUTS TO DRAG LINK ADJUSTER. NO PARTS AVAILABLE AT THIS TIME, NO FUTURE FIX IS UNDERWAY. I FEEL THIS IS AN UNACCEPTABLE FIX. WELDING A STEERING PART THAT IS DESIGNED TO BE ADJUSTABLE IS NOT A SAFETY FIX. I PURCHASED AN AFTERMARKET DRAG LINK AND REPLACED IT MYSELF UNTIL A SAFE FIX IS AVAILABLE. FCA REFUSED TO REIMBURSE ME FOR THE REPLACEMENT DRAG LINK. NOTE THE REPLACEMENT IS NOT WELDED, SUPER GLUED OR DUCK TAPED FIX. THE WELDING OF THE DRAG LINK WOULD REQUIRE IT TO BE CUT TO BE ADJUSTED AND THEN REWELDED. IF ANY FUTURE REPAIRS ARE REQUIRED A REPUTABLE REPAIR SHOP WILL NOT WORK ON THIS VEHICLE DUE TO THE POORLY DESIGNED FIX. THE ONLY REPAIR THEN WOULD BE THE DEALER WHO IS NOT A CERTIFIED WELDING COMPANY. IT WOULD NOT ALLOW ME TO TAKE MY VEHICLE FOR REPAIR OR MAINTENANCE TO ANY SHOP I WOULD WANT. I WAS UNAWARE THAT YOU ARE THE ONES THAT DESIGN A REPAIR AND NOT REQUIRE THE MANUFACTURER TO HAVE REPLACEMENT PART. I HOPE THE LUG NUTS OR STEERING WHEEL DOES NOT FAIL, THEY WILL WANT TO WELD IT ALSO. POOR DESIGN AND POOR FIX. I AM SURE THAT YOU WOULD NOT TRANSPORT YOUR CHILDREN, FAMILY MEMBERS OR GRAND CHILDREN IN A POORLY REPAIRED FIX.

MY VEHICLE HAS A RECALL FOR THE DRAG LINK. WHEN I TOOK IT TO THE DEALER THEY WELDED THE DRAG LINK TOGETHER WITH THE STEERING WHEEL OFF CENTER. NOW I CANNOT ADJUST THE STEERING WHEEL. THIS IS DANGEROUS WHEN A NEW DRIVER USES THE TRUCK AND DOES NOT REALIZE THE STEERING WHEEL IS OFF CENTER. THE DEALER REFUSES TO CORRECT SAYING THIS PART OF AN ALIGNMENT. WHEN THE DEALER FIXES A SAFETY PROBLEM BY WELDING THE ADJUSTERS SHUT THEY SHOULD BE REQUIRED TO ADJUST THE STEERING BEFORE THEY REMOVE ALL CAPABILITY TO ADJUST.

MY VEHICLE HAS WAS HAS BEEN COINED AS "DEAD PEDAL" THE TRUCK WILL HESITATE FOR A SECOND WHILE ACCELERATING. THIS PROBLEM HAS BEEN WELL DOCUMENTED BY MANY OTHER RAM DIESEL TRUCK OWNERS. THIS WILL HAPPEN WHEN MERGING INTO TRAFFIC OR CROSSING A STREET AND CAN BE VERY DANGEROUS.

CLOCKSPRING PROBLEM GIVING AN AIRBAG FAULT. HAPPENS DRIVING DOWN THE ROAD AND STATIONARY. STEERING WHEEL GENERALLY IN "STRAIGHT" DOWN THE ROAD POSITION

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TRANSITOWNE JEEP CHRYSLER DODGE RAM WILLIAMSVILLE (7408 TRANSIT RD, WILLIAMSVILLE, NY 14221) AND THE DRAG LINK WAS WELDED SHUT. THE FOLLOWING DAY, THE DEALER INFORMED THE CONTACT THAT THE VEHICLE COULD NO LONGER BE ALIGNED DUE TO THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DRAG LINK HAS BEEN RECALLED ON MY PICKUP. WAS GIVEN WHAT WAS SUPPOSED TO BE A TEMPORARY FIX BY THE DEALERSHIP THAT INVOLVED WELDING THE NUTS TO THE ADJUSTER SLEEVE. NOW THERE IS A PERMANENT FIX AND I WAS TOLD BY CHRYSLER AND THE DEALERSHIP THAT THE WELD IS GOOD ENOUGH. I AM UNABLE TO HAVE MY VEHICLE ALIGNED DUE TO THIS WELD. I WILL BE UNABLE TO HAVE ANY FUTURE WORK THAT INVOLVES THE STEERING DONE DUE TO THIS WELD. IF THE WELD FAILS, I'LL BE LEFT ONCE AGAIN WITH A BAD DRAG LINK. HOW IS THIS ACCEPTABLE? THE NITS HAS TO BE TIGHTENED THREE TIMES BEFORE THEY WERE WELDED!

ON THE EVENING OF MARCH 26, 2019 I WAS DRIVING MY TRUCK ON A RESIDENTIAL STREET WHEN I HEARD A RUBBING NOISE THAT I THOUGHT WAS AN INDICATOR THAT MY BRAKES WERE WORN AND NEEDED REPLACED. I VISUALLY INSPECTED UNDER THE TRUCK AND FOUND NO LEAKING FLUIDS, OR DEBRIS CAUGHT BETWEEN MY ROTOR AND BRAKE PAD. ON THE MORNING OF MARCH 27, 2019 I WAS DRIVING ON THE HIGHWAY WHEN I HEARD WHAT I BELIEVED TO BE A METAL ON METAL SOUND. I WAS UNSURE IF THE SOUND CAME FROM MY VEHICLE OR A PASSING VEHICLE. AS I GOT AT OR AROUND 2 MILES FROM THAT LOCATION MY ABS LIGHT CAME ON AND I HEAR A LOUD POPPING NOISE. THE FRONT OF MY TRUCK BEGAN VIOLENTLY BOUNCING UP AND DOWN. I STRUGGLED TO MAINTAIN CONTROL OF THE VEHICLE AS THIS MALFUNCTION HAPPENED. I WAS ABLE TO GET MY TRUCK TO THE SIDE OF THE ROADWAY AND UP THE EXIT RAMP. I EXITED THE VEHICLE AND EXAMINED UNDERNEATH FOR ANY FLUIDS OR ANY OTHER SIGNS OF MALFUNCTION. AS I WENT TO THE PASSENGER SIDE OF THE VEHICLE I OBSERVED MY FRONT PASSENGER WHEEL WAS CANTERED OUT AND UP AS SEEN IN THE ATTACHED PHOTOGRAPH. IT SHOULD BE NOTED THAT I HAVE AFTER MARKET WHEELS AND TIRES, HOWEVER THEY HAVE ONLY BEEN ON THE VEHICLE SINCE SEPTEMBER OF 2018. I HAD THE VEHICLE TOWED TO JOHN JONES RAM IN CORYDON IN WHERE IT WAS DIAGNOSED AS A WHEEL BEARING FAILURE. THE FAILURE ALSO DAMAGED MY CALIPER, ROTOR AND SPEED SENSOR. IN MY EXPERIENCE I HAVE NEVER HAD A WHEEL BEARING FAIL SO QUICKLY AND CATASTROPHICALLY. AS A PROFESSIONAL FIREFIGHTER I HAVE DRIVEN A MULTITUDE OF EMERGENCY VEHICLES AND IT TOOK ALL OF MY ABILITY TO KEEP FROM LOSING CONTROL OF MY VEHICLE WHEN THE FAILURE OCCURRED. THIS VEHICLE IS A 2016 RAM 2500 WITH ABOUT 56,000 MILES.

HAVE 2016 RAM TRUCK, JUMPS OUT OF GEAR HITS A FENCE. TAKE IT TO A DEALER THEY ADMIT THERE IS A RECALL. THEY REPAIR THE RECALL AND TELL ME TO CALL FCA CUSTOMER SUPPORT 1800-992-1997 I SPEAK WITH QUINTIN AND HE TELLS ME SINCE THE DEALER ALREADY REPLACED THE PART, THEY CAN NOT CONFIRM THAT IS WHY MY TRUCK ROLLED INTO A FENCE. AND DENIED THE BODY REPAIRS. I ASK FOR DOCUMENTATION THAT STATES WHY THEY ARE REFUSING TO REPAIR DAMAGE DUE TO THEIR DEFECTIVE PRODUCT. THEY TELL ME THAT IS CONFIDENTIAL AND THAT I NEED TO GO THRU MY INSURANCE TO MAKE A CLAIM. SO I HAVE TO PAY FOR THEIR FAULTY EQUIPMENT. LESSON LEARNED DON'T PURCHASE FROM CHRYSLER ...

HEATER COULD EXPLODE GETTING PLUGGED AND LEAKING. WAS INFORMED BY DODGE IT IS A COMMON PROBLEM.

AT ABOUT 50,000 MILES THE BRAKE MASTER CYLINDER ON MY 2016 RAM 2500 DIESEL PICKUP COMPLETELY FAILED WHILE I WAS DRIVING ON THE FREEWAY TOWING A 24' CARGO TRAILER. I TRIED TO PURCHASE A NEW MASTER CYLINDER FROM A RAM DEALERSHIP BUT WAS TOLD THAT THE BRAKE MASTER CYLINDER PART # 68386723AA WAS DISCONTINUED AND THAT THE REPLACEMENT WAS ON 'EXTREME BACK ORDER' THERE ARE NO AVAILABLE REPLACEMENT BRAKE MASTER CYLINDERS AVAILABLE IN ANY OF THE WESTERN UNITED STATES.

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAIRDON'S CHRYSLER DODGE JEEP RAM OF MONROE (16413 W MAIN ST, MONROE, WA 98272, (360) 805-5500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL- AFTER TRAVELING 2 HOURS TO WORK IN -6 DEGREE WEATHER I HAVE TO ROLL THE WINDOW DOWN FOR THE SECURITY CHECK. AFTER 2 HOURS OF DRIVING WITH THE TRUCK WELL HEATED INSIDE MY DRIVER SIDE WINDOW POPPED AND BELIEVE THAT THE WINDOW TRACK IS MOVING WITHOUT THE WINDOW. HAD TO OPEN THE DOOR SINCE I COULD HAND THE GUARD MY ID THROUGH THE WINDOW. I'VE RESEARCHED ONLINE AND HAVE FOUND NUMEROUS COMPLAINTS ABOUT MY MODEL AND YEAR TRUCK SO I KNOW THAT I AM NOT ALONE. APPARENTLY THE DESIGN OF THE WINDOW CLIPS AND TRACK ASSEMBLY IS DIFFERENT THEN THE YEARS PRIOR. THE CLIPS ARE FLIMSY AND SOMETIMES BREAK. I UNDERSTAND THE WINDOW COULD FREEZE BUT AFTER TWO HOURS OF DRIVING YOU WOULD THINK THAT IT WOULD BE SAFE TO OPERATE THE WINDOW. ALL OF MY OTHER WINDOWS ARE WORKING FINE AFTER I HAD THE ISSUE WITH MY DRIVER SIDE WINDOW.

RECALL V06 CALLS FOR PART THE STEERING COMPONENTS TO BE WELDED. IF THE JAM NUTS ARE LOOSE OR THE THREADS ARE BAD THE DRAG LINK IS REPLACED. I DON'T FEEL COMFORTABLE WITH A NOT CERTIFIED WELDER WELDING A STEERING COMPONENT THAT WAS NEVER DESIGNED TO BE WELDED. I AM ALSO NOT COMFORTABLE WITH THE FACT THAT ONCE THEY ARE WELDED I CAN NEVER HAD MY TRUCK ALIGNED AGAIN. FCA ALSO UPDATED THE DESIGN FOR THE 2019 MODEL YEAR INDICATING THAT THEY FELT THE WELDING IS NOT THE BEST SOLUTION. FCA DOES NOT KNOW WHY THE DRAG LINKS ARE SEPARATING. THE THREADS COULD BE BAD AND WELDING THE JAM NUTS WILL NOT PREVENT A SEPARATION. FURTHER MANY STATES WILL FAIL A VEHICLE FOR INSPECTION IF ANY OF THE STEERING SYSTEM HAS ANY WELDED REPAIRS. VIRGINIA CODE 19VAC30-70-470 THE STATE OF UTAH WHERE I LIVE HAS MANUAL TO INSPECT VEHICLES. IT ALSO STATES TO REJECT A VEHICLE IF A WELDED REPAIR IS PRESENT. SO HOW CAN FCA PUT OUT A RECALL FIX THAT WOULD CAUSE THE VEHICLE TO FAIL A SAFETY INSPECTION? FCA SHOULD REPLACE THE DRAG LINK WITH THEIR UPDATED VERSION THAT DOES NOT HAVE A SEPARATION ISSUE.

I AM THE OWNER OF A 2016 RAM 2500 WITHTHE DRAG LINK RECALL. THE PROPOSED FIX TO THE DRAG LINK DOES NOT CORRECT THE ISSUE. WHLE IT PROVIDES A WORK AROUND, THERE ARE COMPLIANTS THAT EVEN AFTER THE PARTS ARE WELDED OWNERS EXPERIENCE THIS ISSUE. THIS SHOULD BE FURTHER INVESTIGATED AND THE ROOT CAUSE WHICH IS DEFECTIVE PARTS SHOULD BE REPLACED AND NOT SIMPLY WELDED. I HAVE CONTACTED CHRYSLER SEVERAL TIMES IN AN ATTEMPT TO GET THE PARTS REPLACE BUT THEY HAVE INDICATED THEY WILL NOT COMPLY WITH MY REQUEST. I WOULD LIKE TO KNOW HOW THIS "FIX" IS ACCEPTABLE BY NHSTA TO MAKE IT SAFER AND ACCEPTABLE. NHTSA CAMPAIGN NUMBER: 19V021000

SAFETY RECALL V06 / NHTSA 19V-021 DRAG LINK - JANUARY 25, 2019 THIS SO CALLED FIX IS ABHORRENT! IT CALLS FOR WELDING AN ADJUSTABLE PART OF THE STEERING LINKAGE RENDERING IT NON-ADJUSTABLE WHEN HAVING THE FRONT END ALIGNED IN THE FUTURE. NOT TO MENTION THE EFFECT OF WELDING, POTENTIALLY CAUSING A PROBLEM WITH THE INTEGRITY OF THE METAL. THE CORRECT FIX FOR THIS SAFETY ISSUE IS TO REPLACE THIS STEERING LINKAGE COMPONENT, THE ENTIRE DRAG LINK! NOT DO A "BACK YARD, SHADE TREE MECHANIC" WELD JOB ON THE STEERING LINKAGE OF ALL THINGS! I AM APPALLED THAT NHTSA APPROVED SUCH A THING. PLEASE REVISIT THIS ISSUE AND DO THE RIGHT THING. REQUIRE CHRYSLER (FCA US LLC) TO REPLACE THIS DEFECTIVE PART WITH THE PROPER PART. NOTE.... CHRYSLER IS NOT WELDING THE NUTS ON THE DRAG LINKS ON TRUCKS COMING OFF THE ASSEMBLY LINE! THEY ARE COMING OFF WITH PROPER, SAFE, ADJUSTABLE DRAG LINKS! SIGNED, OWNER OF A 2016 RAM 2500 WHICH I ORDERED AND PURCHASED NEW.

THE HARDWARE SECURING THE EXHAUST MANIFOLD TO THE ENGINE HEADER BREAK AND CAUSE AN EXHAUST LEAK. EXHAUST CAN BE SMELLED IN THE CAB WHEN RUNNING THE HEATER.

REAR WINDOW LEAKING WATER ON ROOF, SEATS, AND CARPET. TRUCK WAS SITTING IN DRIVEWAY

NOT SURE IF THIS IS THE RIGHT PLACE FOR THIS BUT FIGURED IT WAS A START. I HAVE A 2016 RAM 2500 WITH THE CUMMINS DIESEL. EVERY SO OFTEN THE TRUCK LEAKS FUMES INTO THE CAB OF THE TRUCK. I HAVE READ ON MANY FORUMS ONLINE IT SEEMS TO BE A COMMON PROBLEM NOT ONLY WITH THE 1500 ECO TRUCK BUT WITH THE BIGGER 2500,3500 TRUCKS. RAM SAYS THERE IS NO PROBLEMS FROM WHAT I HAVE READ BUT IT SEEMS TO ME THAT THIS IS A SERIOUS SAFETY ISSUE!! ONE GUY POSTED THAT RAM JUST TOLD HIM TO USE THE RECIRCULATE BUTTON TO STOP THE SMELL. THAT'S FINE AND DANDY BUT WHEN YOU DO THAT YOU CAN NOT USE THE DEFROST WITCH IS A PROBLEM IN THE RIGHT WEATHER CONDITIONS BECAUSE THE WINDOWS WILL FOG UP. SO YOU HAVE TO ROLL THE WINDOWS DOWN TO GET FRESH AIR. I WOULD APPRECIATE ANY INFO YOU HAVE ON THIS ISSUE OR COULD POINT ME TO THE RIGHT AGENCY THAT COULD HELP ME FORCE RAM TO FIX THIS PROBLEM. AGIAN BIG SAFETY PROBLEM! IF SOMEONE HAS NO SENSE OF SMELL LIKE ONE OF MY BEST FRIENDS HTHEY COULD PASS OUT WHILE DRIVING AND KILL HIMSELF IF SOMEONE ELSE. THANKS AGAIN

The contact owns a 2016 Ram 2500. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V821000 (Power Train). The contact stated that while the vehicle was turned off with the key out of the ignition, the vehicle rolled backward and crashed into some trees. Additionally, the contact was able to move the gear shifter while the vehicle was turned off. The contact's son was inside the vehicle when the failure occurred; however, no injuries were sustained. No Police report was filed. The vehicle was taken to the dealer, and the contact was informed that the recall repair failed prevent the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

INTEGRATED BRAKE CONTROLLER DOES NOT OUTPUT ENOUGH POWER TO APPLY BRAKES ON CAMPER PROPERLY

INTERMITTENT DIESEL EXHAUST ENTERS VEHICLE WHEN USING HEATER. THIS OCCURS WHEN DRIVING, ENGINE TEMPERATURE NORMAL, DIESEL EXHAUST WILL ENTER THROUGH HEATER VENTS. IT STOPS IF THE HEATER IS TURNED OFF AND DOES NOT OCCUR WHEN HEATER IS TURNED IN A FEW MINUTES NOR MAY IT REOCCUR FOR AN EXTENDED LENGTH OF TIME. IT IS BAD ENOUGH TO CAUSE A HEADACHE. I HAVE TO OPEN THE WINDOWS TO CLEAR THE FUMES. AS IT IS INTERMITTENT I HAVE NOT BEEN ABLE TO REPRODUCE FOR THE RAM DEALER.

DRIVING 73 MPH AND LOUD 'EXPLOSION' AND VIOLENT SHAKE CAME FROM CENTER OF TRUCK. CLOSE TO LITHIA DODGE IN BRYAN TX. PULLED IN TO SEE TRANSMISSION FLUID POURING FROM TRANSMISSION. TRUCK HAS BEEN IN THE SHOP FOR TWO WEEKS. SERVICE ADVISOR INDICATED THAT U JOINT FAILED AND CRACKED THE TRANSMISSION. REQUIRING THE REPLACEMENT OF TRANSMISSION AND DRIVE SHAFT. DANGEROUS SITUATION. CHRYSTLER SHOULD BE HELD ACCOUNTABLE. VERY CONCERNED THAT TRUCK COULD HAVE BE SENT VIOLENTLY ACROSS THE ROAD.

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE TAILGATE UNLATCHED AND OPENED INDEPENDENTLY, WHICH CAUSED THE ITEMS ON THE BED OF THE VEHICLE TO FALL ONTO THE HIGHWAY. THE VEHICLE WAS TAKEN TO URSE DODGE CHRYSLER JEEP RAM (14 TYGART VALLEY MALL, WHITE HALL, WV 26554, (304) 363-9300), BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE TAILGATE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,800. **TR *JB

PULLED OUT OF A SIDE ROAD MAKING A LEFT ONTO MAIN ROADWAY (ROADWAY WAS DAMP AFTER A RAIN STORM) TRACTION CONTROL LIGHT FLASHED AND THROTTLE PEDAL BECAME INOPERATIVE. I RECEIVED A SERVICE ELECTRIC THROTTLE MESSAGE ON THE DASH. I WAS WITHOUT ANY THROTTLE CONTROL FOR ABOUT TWO MINUTES AND IN THAT TIME WAS ALMOST REAR ENDED TWICE.

I WAS DRIVING DOWN THE STREET AT 35 MPH WHEN ALL OF A SUDDEN I LOST MY BRAKES. I HAD TO SWERVE TO AVOID HITTING ANOTHER CAR AND ENDED UP ON THE SIDEWALK. I THEN PUSHED MY EMERGENCY BRAKE IN TO STOP. I RAN INTO A STREET SIGN AND THE FRONT PASSENGER QUARTER PANEL, LIGHT AND MIRROR WERE DAMAGED. ONCE I WAS ABLE TO GET A TOW TO MY OFFICE I REALIZED THAT WHAT HAD HAPPENED WAS THE SHOCK HAD BROKEN OFF THE AXLE AND SEVERED THE BRAKE LINE. THIS IS THE FOURTH TIME THAT THIS SHOCK HAS COME OF THE AXLE AND DODGE HAS DONE NOTHING TO SOLVE THE PROBLEM. NOW MY LIFE WAS PUT IN DANGER ALONG WITH THAT OF OTHERS ON THE ROAD. THANK GOD A PEDESTRIAN WASN'T ON THE SIDEWALK OR THEY WOULD BE DEAD.

FOR THE LAST YEAR OR SO, I HAVE BEEN HAVING AN ISSUE WITH THE 4WD SHIFT IN PROGRESS MESSAGE COMING ON AT RANDOM TIMES. I HAVE HAD IT TO THE DEALERSHIP WHERE I PURCHASED IT AT, VICTORY RAM OF KANSAS CITY AND THEY "COULD NOT DUPLICATE THE PROBLEM".

2016 RAM DIESEL 2500 4WD HEAVY DUTY, 27,022 MILES/33 MONTHS. NOTICED SEVERE CORROSION ON BOTH 12V BATTERIES 'NEGATIVE' POSTS. AFTER REMOVING CONNECTIONS, FOUND MULTIPLE CRACKS ON THE BATTERY ITSELF WHERE THE NEGATIVE POSTS ARE INSTALLED. CRACKS ALLOWED BATTERY ACID AND FUMES TO ESCAPE (BOTH CORROSION HAZARD, BREATHING HAZARD, AND EXPLOSIVE FUME SITUATION). THESE ARE OEM BATTERIES, LEFT IN ITS ORIGINAL STATE SINCE PURCHASED NEW FROM DEALER.

I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.

I HAVE TWO OUTSTANDING RECALLS ON MY TRUCK. THE DIESEL WATER PUMP RECALL AND THE BRAKE TRANSMISSION SHIFT INTERLOCK BOTH OF THESE RECALLS WERE ISSUED IN 2017 AND NEITHER HAS A REMEDY.

ON 6/22/18, THE OPERATOR NOTICED A KNOCKING OR CLUNKING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT TO THE WOODSTOCK GARAGE WITH 23358 MILES. REPAIR ORDER 17572 WAS COMPLETED AND IT WAS FOUND TO HAVE A LOOSE LEFT INNER TIE ROD LOCK NUT LOOSE. IT WAS INSPECTED, REPAIRED AND ALIGNED. INITIALLY WE WERE CHARGED FOR THE REPAIR, BUT LATTER RECEIVED CREDIT, ON 13 SEP 18 IT WAS AGAIN FOUND TO HAVE A LOOSE LOCK NUT, IT WAS REPAIRED UNDER WARRANTY WITH 26498 MILES. AS A PRECAUTION IT WAS BROUGHT BACK TO WOODSTOCK GARAGE TO HAVE THE FRONT END INSPECTED UNDER RO 19288 MILES 28224. RO INDICATES ALL STEERING COMPONENTS WERE TIGHT.