2017 Ram 2500 Complaint Log

No incident. Just a gripe... The last emissions recall they ran absolutely killed my gas milage.... It dropped off like 4-5 miles per gallon immediately following the update.... What is the point of emissions updates if they cause you to burn 20% more fuel...

The contact owns a 2017 Ram 2500. The vehicle was taken to the local dealer for a recall firmware update. After leaving the dealer, the contact noticed that the electronic brake warning light was illuminated. The dealer informed the contact that the failure was not related to the firmware update. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not diagnosed, and the contact was informed that the part was on backorder. The vehicle was not repaired. The manufacturer was contacted and confirmed that the part was on backorder. The failure mileage was approximately 139,000.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the ABS and Stabili-trak warning lights remained illuminated. The contact related the failure to the recall. The failure mileage was 215,000.

The contact owns a 2017 Ram 2500. The contact stated that upon starting the vehicle, the ABS warning light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was taken to two independent mechanics who informed the contact about the recall. The vehicle was taken to a transmission shop, and the contact was informed that the transmission was working as designed. The contact called the local dealer, who confirmed there was no recall coverage on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 119,000.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was illuminated. The dealer was contacted but was unable to provide a date for parts availability. The manufacturer was notified of the issue and confirmed that the part was not yet available for the recall repair. The failure mileage was approximately 21,000.

Today I was attempting to come to a complete stop as the light was turning yellow but my brakes were hard to push down and eventually I ending up passing the red light and went gliding through the street. Thankfully no vehicles were passing or oncoming. It was a very horrible experience to have, I no longer trust the car to go on freeways as I am terrified to crash.

The contact owns a 2017 Ram 2500. The contact stated while driving at various speeds, there was an abnormal grinding sound while depressing the brake pedal. Additionally, the contact stated that additional force was needed while depressing the brake pedal to slow and stop the vehicle. The contact stated that brake fluid had leaked from the vehicle unto the driveway. The contact stated that the brake fluid warning light was illuminated, with the “Service Electronic Brake System” message displayed. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The contact referenced NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC) as a probable cause for the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

Illuminated warning lights: The ABS warning light, as well as service messages for the electronic brake control and anti-lock braking system, will turn And off. Check engine light will come on and off. Dinging sound and message on the screen: A persistent, intermittent dinging sound may accompany a flashing message on the instrument cluster indicating a system problem.

Grid Heater bolt failure. Grid heater bolt is secured by a nut below intake area. The nut on bolt melts and causes pieces and shards into cylinder #6 if not fixed immediately. This is a terrible design and expensive fix. I am 3rd person to have this problem recently amongst my friends. Metal in side motors should not be melting and or rotting into cylinders. Please see attached pictures showing melted bolt and shards in the intake area. If this is a part that needs maintenance it should be listed in the scheduled maintenance somewhere

Can not get the dealership to repair the recall c7b. Stating the parts are not available. Been several months waiting on parts and scared to drive my truck due to the danger?

This is related to recall C4B/NHTSA 24V-896. The ABS/ESC/Traction control warning lamps come off and on while driving. The recall states that this issue may cause a vehicle to crash without prior warning.

The grid heater bolt failed and fell into the intake runner. The bolt then fell into the number 6 cylinder causing engine failure. The vehicle has 73554 miles on it. The grid heater bolt failure is a known problem and has been recalled on other vehicles.

While driving the anti-skid anti-lock failure light flashes with an audible warning. This has routinely been happening since early 2025, with the only local dealer advise is to rapidly depress the gas pedal with the key on (engine off). There’s been zero advancement to provide remedy to date. When I ask the dealer, he says “we haven’t been notified yet of parts being available. You’ll be notified when we get to okay. This is in reference to safety recall 24V-896.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not available. The contact stated that while driving at various speeds, the ABS and check engine warning lights illuminated. The vehicle was initially taken to the dealer to be diagnosed. The diagnostic test determined that there was a failure with the ECM. The ECM was replaced; however, soon after the repair, the warning lights returned with the vehicle going into LIMP Mode. The vehicle was taken back to dealer, where the vehicle remained for months while attempting to determine the cause of the failure. The contact was then informed that the transmission needed to be replaced. The contact was provided an estimate for the repair, and the vehicle was towed to an independent mechanic, where a diagnostic test indicated a failure with the hydraulic control unit (HCU). Several repairs were performed, but failed to correct the failure. The mechanic replaced the transmission twice; however, the failure returned after each repair. The manufacturer was notified about the failure, and the contact was provided with two case numbers. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was 82,792.

As I was driving back home from the airport on 1/21/25 both front brakes started smoking and my vehicle became noticeably difficult to drive. At the same time an ABS brake warning light came on as well. Although the vehicle was more difficult to drive I drove slower to prevent a crash & arrive home. On 1/22/25 I brought my vehicle into Midas Sarasota where they diagnosed a failed brake hydraulic control unit (HCU,ABS pump). In addition Midas stated that the failed hydraulic control unit damaged both front calipers causing them to stick which is why my brakes were smoking. Midas also stated that the failed HCU caused damage to the mesh in my brake lines and that they had to be replaced. As a result of the failed HCU Midas had to install a new HCU, install new front calipers on both sides, and install new brake lines for a total cost of $1600.00 A few weeks after I had my vehicle repaired for this issue I received a recall letter from Stellantis for this issue. Since I had already had the repair completed I submitted a copy of my repair order and proof of payment to www.fcarecallreimbursement.com, Reference number 91970284. A customer service agent - Ronald emailed me several times and reviewed by reimbursement request and stated that my claim was approved for $1342 for reimbursement. I questioned Ronald about why Stellantis would not pay for the full amount of $1600 because both front calipers and my brake lines were damaged as a result of the failed HCU unit. Ronald simply stated in his email that he could only approve repair charged for the failed HCU. I explained to Ronald that the HCU failure caused irreparable damage to both front calipers and to the mesh in my brake lines as shown on page 2 of the Midas Repair order that I sent him. I explained to Ron that if Stellantis has a part recall that causes damage to other vehicle components then Stellantis is responsible for the costs of all repairs, NOT just the recalled part. Can NHTSA please assist, OEM won't help.

Brake shift interlock clamp around column gear shift broke. There was a recall T-79 but it’s says our vehicle is not included. As we bought this vehicle used we are guessing it was repaired? But repaired with another defective part.

I was driving when m ABS system errored failure as I was preparing to haul horses. I completely lost traction behind. Accordingly my truck is now completely unsafe.

My HCU has failed resulting in loss of traction & locked steering wheel. The truck is not safely operable at this time and dealerships have repeatedly told me they can’t fix it. This has been going on for 2 months.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lurched forward, and the transmission inadvertently shifted into neutral(N). No warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 85,000.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The message "Check Brakes" was displayed. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 26,000.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 60 MPH the contact was cut off by another driver while in traffic and depress the brake pedal and all four wheels locked up. The contact was able to avoid a crash. The vehicle was towed to the residence. The local dealer was contacted and advised the contact that a Service Tech was not available but would be reaching out. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 154,000. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The contact stated that a diagnostic scanner was used to retrieve DTC: P2609; which indicated a failure in the intake air heater system. The vehicle was not yet repaired. The local dealers were contacted and indicated that the part was not available to order. No further information was available. The manufacturer was not yet contacted regarding the failure or parts availability. The failure mileage was 123,200.

The heater grid bolt busted loose ultimately resulting in total engine failure. The bolt went through the intake, beat cylinder 6 all to heck resulting in the piston going through the block and wrapping around the cam shaft. Over $20,000 in repairs later and I have a working truck again. This is a known issue. My mechanic has fixed several of these in the last year. If you own one of these trucks, it is only a matter of time before it happens to you.

My vehicle is under the Manufacturer Recall # CB4 (NHTSA Recall #24V-896) On January 1, 2025, while driving on a rural road, all the warning lights for the ABS and Traction Control systems lit up and I lost all braking power. I pushed the brake pedal to the floor, no brakes. I veered off into a field to stop the vehicle. Turned the vehicle off and back on. Still no brakes. I started to drive the vehicle to my house (3 miles away) and after a right turn the brakes locked. The Ram Recall center apologized for the incident and said I would be authorized a rental and gave me a case # but that there was no remedy for my vehicle. My 3rd call to Ram, the representative said they aren't sure if a rental is authorized, and that Ram would not cover towing my vehicle to the dealership even though the brakes are locked and cannot move. After 3 weeks of waiting, I had the vehicle towed to a local mechanic who was able to get the vehicle back on the road. I am still waiting for a remedy for my vehicle.

Stellantis cant get the part to fix my vehicle. its been over a year. they keep telling me no fix. This is crazy!!!

Lost diesel exhaust brake transmission down shifts trying to slow vehicle bolt in cold start heater plate dropped into engine via intake manifold causing extensive internal damage

Continuous warnings and tones showing issues for anti lock brakes and stability traction control. In less than 3 months will be a year since the recall was announced and there is no remedy. This is a nuisance and safety issue and should absolutely be a priority to fix. NHTSA #24V-896

I was notified about a recall (NHTSA 24V-896) with the HCU being susceptible to failure around 1-15-2025. They have yet to fix the problem. They claim they are still working on a fix. I had the original replaced at 7336 miles and now the second unit is sending "check ABS system" lights. It has been 6 months of "chimes and warning lights" and they still claim they do not have a fix yet. Are they even trying to fix the problem or trying to figure out a way to get out of doing it. I would like to NHTSA to look into this matter and urge RAM to fix their manufacturing problem.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the ABS and traction control warning lights illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the hydraulic control unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 60,000.

My ABS and electronic braking system is doing the same thing that is covered in the ABS recall just issued for other 2017 Rams but apparently my van is not covered.

The contact owns a 2017 Ram 2500. The contact stated that while driving on the highway at 55 MPH and attempting to depress the brake pedal, the brake pedal went to the floorboard, and the vehicle failed to respond immediately to the brake pedal being depressed. The contact pumped the brake pedal, and the vehicle began to slow down. The ABS, brake, and traction control warning lights were illuminated. The contact drove the vehicle with caution until parking at the vehicle at the residence. The contact used a scanner to diagnose the vehicle and retrieved codes for the ABS pressure and ABS Pump Motor failure. The contact referenced NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the VIN was not included. The local dealer was contacted however the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 126,000.

Antilock brakes module failed part is unavailable for 6 months I am wondering why it is not being recalled

I received notification of Manufacture Recall C4B (NHTSA Recall 24V-896) in Nov 2024. My intermittent ABS light on my dashboard is continuously going on and off, indicating a problem with the anti-lock braking system since 2024. This prevents the setting of cruise control as well as a constant alarm sound. I feel this directly correlates from the brake hydraulic control unit HCU susceptible to failure or malfunction as stated in the recall and feel unsafe to drive my vehicle due to the potential risk of loss of ABS/ESC/Traction control that may cause my vehicle to crash without prior warning. I have attempted to remedy this situation by contacting the Washington, NC and Greenville, NC Dodge dealerships and Mopar Parts Support (800-765-7732) directly for immediate repair only to be told that they do have my information on a ticket but do not have a part to fix it, but in the same breath tell me I can buy an after market part at my local auto parts store at my cost and have the dealership install at my cost to resolve my issue. This is unacceptable, as I now have a financed vehicle that I purchased from a Dealership and I am unable to confidently drive due to safety concerns that my life and others on the roadway may be in danger. In addition I am continually paying my monthly finance payment, auto insurance , yearly taxes/tags since the recall November 2024 and it is now August 2025 and I have an unsafe undriveable vehicle! I am seeking your assistance to demand the manufacture fix the problem by repairing it, replacing it or repurchasing the vehicle.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Received a re-call letter from FCA US LLC back in November of 2024 stating there was a re-call for the HCU which will affect the ABS as well and the ESC. ( Letter attached). Upon receiving the letter, I immediately ( with a day) starting calling around to dealerships to get it fixed, and not one was able to help me. Stating the part isn’t available, which was odd as I just received the letter. So I was thinking maybe I called to soon. I called once a month, every month since November 2024. Thinking this would be enough time to find the part, or find a new company or have the part fabricated some how? After months of no luck, I called Mopar/ Fiat. I was told the company that makes the part is no longer in business and when I asked about any other company making this part, no one was able to give me an answer or even another option for getting the re-call fixed. So, that leaves no solutions to get it fixed. Not to mention the chance of failure ( safety) and that fact that it’ll affect my trucks trade-in value. I have been patiently waiting, but nothing seems to be happening. No one is in a rush to find a solution. This is disheartening, as I have been a loyal Ram owner for 10+ years ( 3 trucks in total).

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS and Electronic Stability Control (ESC) warning lights illuminated and alarmed the passengers inside the vehicle. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 30,020.

ABS/TRACTION CONTROL lights on, the systems do not work and the NTSB knows this. Numerous recalls on different years and Dodge models yet you won't recall the 2017. IT IS A SAFETY ISSUE. [XXX] and issue a recall on ALL YEARS and MODELS, or are you in their pocket????? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Loss of brake function

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving from Kentucky to Florida at an undisclosed speed, while pulling into a parking lot, the brake pedal was depressed, and the driver’s side brake caliper locked up and blew the seals out. The vehicle was towed from Northern Alabama to Florida after the failure. The contact stated that the brakes and the caliper were replaced, and the vehicle was repaired. The contact stated that recently, while at a stop sign and attempting to make a left turn, the vehicle lost traction control and ESC functionality and spun around and almost went into a ditch. The contact stated that the manufacturer and the dealer were notified of the failure, but were unable to provide information on when parts would be available for the recall repair. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the ABS warning light, traction, and other unknown warning lights illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). The local dealer was contacted; however, the contact was informed that parts for the recall repair were not yet available. The manufacturer was contacted about parts availability for the recall repair. The contact stated while driving 35 MPH with snow on the ground, while depressing the brake pedal the vehicle slid to a stop. There was no warning light illuminated. On another occasion while driving 25 MPH while it was raining, the contact depressed the brake pedal and the vehicle slid while coming to a stop. The vehicle was not repaired. The approximate failure mileage was 125,000.

Repeated ABS service message on dash. Light and chime turn on and off while depressing brake pedal, turning, hitting bumps. ABS module and hydraulic module were already replaced 20k miles ago for same issue. Code C0020-01

The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the speedometer dropped to zero, and the ABS, traction control, and parking brake warning lights illuminated. Additionally, the doors failed to lock, and the brake lights remained illuminated after the vehicle was turned off. The contact needed to manually lock and unlock the doors using the fob key. The vehicle was taken to the dealer, where it was determined that the ABS, hydraulic control unit and hydraulic motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.