2017 Ram 2500 Complaint Log

My 2017 Ram 2500 Cummins pick-up truck started displaying symptoms of a bad HCU module several months ago, "Service Electronic Braking System" warning message, ABS dash light indicating loss of ABS, and Traction Control Light indicating loss of traction control, as well as kicking the vehicle out of Cruise Control when this set of condition lights are, albeit intermittently illuminated. There are times where these condition light persist for long periods of time from several hours to several days, and then times when these condition lights aren't present and will only intermittently come on and then times when these lights blink/ding on and off constantly for several minutes until it comes to rest in an always on state or an intermittent state. After having the issue confirmed by a third-party reputable mechanic shop AND a RAM Dealership Service department I was told the module is on backorder. Being that it is a safety system I don't trust the "aftermarket parts industry" to provide me with authentic manufacturer trusted equipment. Which leaves me encumbered with the stress and risk of having to operate my vehicle with unreliable ABS, Traction Control, Cruise Control. This is beyond a unique to me issue as there are plenty of well documented cases of RAM 2500-3500 series vehicle with this issue as well as a recall on the 2019 & up series of the same. So why would they not issue the recall for the other trucks with this safety issue? Condition persists at any speed regardless of road and weather conditions, no matter the duration of vehicle operation per trip.

The truck’s warning lights indicated failures in the Anti-lock brake system module, HCU module, and cruise control. Truck experience issues such as the loss of anti-lock braking, cruise control, and traction control. These missing features and systems significantly compromise the control and handling of the Ram trucks, particularly in adverse weather conditions like wet or snowy roads, where braking becomes more challenging. Replaced the HCU and Mod once 8-1-2022 already and within 10k miles it has failed again.

This has been going on since May of 2022 Every time I start my truck I get a warning that my ABS is not working and that my electronic braking needs to be serviced. While these lights are active, I have no ABS, traction control, or cruise control. After about 10 to 15 minutes of driving, the warnings go out. The lights sometimes will stay off for twenty to thirty minutes, but normally flash on between off and on at random intervals. I also noticed that I immediately loose ASB and traction control during emergency braking. The lack of ABS has recently caused me to lock up the wheels on wet concrete while towing a camper as a car cut me off to exit the highway. The lock-up caused the trailer to jack-knife, and nearly roll over an embankment. I

I have had Abs alarm going off on my truck for 3 months. The dealerships claim there is a nationwide back order on the ABS pump motor control part to fix the problem . They have told me the first shipment is expected in Feb 2024. This is unacceptable. This is a safety feature that is faulty. Also , unacceptable. Please advise why this is not being addressed and I cannot afford to park my vehicle until February 2024 and even then they claim they don’t know how many will be sent to them on that shipment. I have paid a mechanic on my own to try and clean up the wires and components but this didn’t fix it. What can I do about this?

Service Antilock Brake System & Service Electronic Brake System on 2017 Ram 6.4 hemi

Problem #1- I had to replace the ABS module and HCU on this truck at about 10k miles. (this was completed under warranty). Then at 50k miles truck was diagnosed with the same problem. I had to pay out of pocket for this repair. I ordered these parts from the dealer in November 2021, and they did not get me in until August 19, 2023. I had to pay ($1152.33). This is very dangerous when it has this error it causes the service sabitrac and service abs pop up on the display nonstop with no way to clear it. It also chimes every time. it is very distracting. while these service lights are on, I had no cruise control or traction control. Problem # 2 Transmission over drive failed. I had to replace transmission and transfer case. This makes for an unsafe vehicle that could leave me stranded on the side of the road. this repair cost me ($7,500). Failed at 67,675 miles. Problem # 3 turbo actuator failed and had to replace at 68,565 miles this cost me ($1750). this is an extended warranty on the 2015 model year pickups. Should be all across the board for all trucks using the same design/parts. In total on just repairs under 70k miles I have been forced to spend ($10,402.33). This truck is not road safe at all and I should be reimbursed for all my money I had to spend. At the bare minimum i should be compensated for all my down time plus repairs.

the truck experience issues such as the loss of anti-lock braking, cruise control, and traction control. These missing features and systems significantly compromise the control and handling of the Ram trucks, particularly in adverse weather conditions like wet or snowy roads, where braking becomes more challenging. ABS service light / traction control light / no cruise control flash ON this has been an issue for almost a year truck has 68k now

The service ABS light warning comes on frequently. I took it to a local RAM dealer who confirmed. They stated that the code for pump motor general failure needs HCU and ABS module. They also stated that this has been a massive component failure across several years, and that replacement parts cannot even be ordered until March 2024!!! Obviously, if this is as widespread a braking problem across several models and years, Stellantis/Chrysler should do something to correct this widespread issue. People are driving on public roads without operating brake systems.

First got an Service Antilock Brake System and Stability Control light. A couple days later, lost speedometer and park sense lights came on along with "Service Trailer Brakes", but I haven't had a trailer hooked up to this truck ever.

HCU failure causing abs faults and traction control faults, intermittently. Part required is not available and dealerships Say this is an ongoing issue with these trucks. Just hit 50,000 miles on vehicle, changed front brakes, Rotors and pads as well as the front Wheel Speed Sensors.

72,000 miles on vehicle. Received error messages - service electronic brake system and service abs brake system. The error is intermittent and causes loss of ABS functionality and a potential safety hazard. The repair is to replace the ABS system Module (68437098AB) and the ABS Modulator (68143491AA). This is not a small repair. From reading on the internet, this is component defect and a reoccurring problem on these vehicles, and the manufacturer refuses to acknowledge this as a problem. I am recommending that the NHTSA consider this as a recall.

HCU failure causing abs faults and traction control faults. Part required is not available and dealerships Say this is an ongoing issue with these trucks.

Abs module has failed for the second time in 3 years. Dealership will not pay for it.

My truck is a 2017 Ram 2500 and is experiencing the same issues as those included in NHTSA Recall No. 24V-896. However my truck was produced before the April 1, 2017 range listed. I have replaced the HCU as recommended by the dealer on [XXX] at my own cost and this did not resolve the issue. The dealer says the control module is faulty, but Chrysler will not provide the part as they say the HCU I purchased is in the Faulty range also but they say that even though the part I purchased to correct the issue is under recall, my truck is not and they have not responded to my request to correct the issue. This is a safety concern as it affects ABS, TSC, Parking Assist sensors and most importantly prevents the vehicles 4WD system from engaging which is an extreme safety concern in the mountains of North Carolina in winter. I have been trying to fix the problem at my own cost for a year and a half and the gross negligence on the part of Chrysler and Stellantis will not even allow me to purchase the needed parts. I am seriously considering legal action due to this total disregard for the safety and lives of their customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ABS light on and antiskid light came on and the bell is ringing and the cruise control not working when on

The contact owns a 2017 Ram 2500. The contact stated while driving 70 MPH with the Adaptive Cruise Control engaged, the contact depressed the accelerator pedal to overtake another vehicle; however, after overtaking the other vehicle, the vehicle continued to accelerate independently. The contact depressed the brake pedal; however, the vehicle decelerated temporarily and continued to accelerate independently. The contact pulled to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure reoccurred while driving. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall repair was previously performed on the vehicle. The dealer informed the contact that a fee would be charged for the repair. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance. The failure mileage was approximately 140,000.

ABS and Traction control light come on, code states ABS module general electric failure.

The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the service electronic brake control warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS control module and pump. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 165,000. The VIN was not available.

Service electronic braking system and service ABS System is intermittently coming on and off with the vehicle every time it is driven.

The contact owns a 2017 Ram 2500. The contact stated while driving at undisclosed speeds, the vehicle was not aligned. The steering wheel was upside down. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated they would have to break the welds. The mechanic declined to repair the vehicle. The contact called the local dealer, who stated that they would break the welds and reweld the drag link. The vehicle was not repaired. The manufacturer was contacted, who opened a case and informed her the coverage had expired. The failure mileage was approximately 60,000.

I have been getting the "service electronic braking system" warning light, and when I brought the vehicle to the dealership for repairs back in November I was told that the parts needed to fix this known issue are backordered for many months. Checked again today and was told probably not available until July at the earliest. Upon researching this issue, I learned that this failure is common to 2017 Ram 2500 trucks. I need to haul some heavy loads with a trailer, and am concerned that this failure of the braking system is putting me at risk for an accident.

The contact owns a 2017 Ram 2500. The contact stated that the Service Electronic Braking System warning message had appeared on the instrument panel. As a result, both the remote electrical start and the cruise control features failed to operate as needed. The dealer acknowledged the failure but informed the contact that the part needed to repair the failure was unavailable. Once the part became available, the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover for part of the repair; however, once the part became available, the manufacturer no longer offered any financial assistance. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.

Abs and traction control lights going off and on . Had pump and control module replaced april 2022.Now it showing same problem 9000 miles later.

ABS CONTROL MODULE AND HYDRAULIC CONTROL UNIT FAILING. REPLACED COMPONENTS IN 2021 AND 2022 AND FAILING AGAIN IN 2023. THIS IS A SERIOUS SAFETY ISSUE BECAUSE IF THESE UNITS FAIL THEN IT CAUSES LOSS OF ANTILOCK BRAKING AND SPEED CONTROL

While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.

ABS Module failed. Lost abs function. Lost traction control and cruise control i also got 2 warning lights in the dash for ABS and traction control. Was confirmed by genes Chrysler Ram of fairbanks AK. First appeared July 24th 2023

The contact owns a 2017 Ram 2500. The contact stated that while driving in inclement weather at approximately 65 MPH, the brake pedal was depressed; however, the ABS failed to operate as needed. The traction control and ABS warning lights were illuminated. The vehicle was taken to a dealer where it was determined that the ABS module and hydraulic control unit (HCU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 102,500.

Failure of ABS pump module and ABS electrical connection has taken place and is available for inspection. This failure has caused failure of my ABS system, traction control system as well as my ability to use my trailer brakes when hauling which I have to do on a regular basis which in turn puts all drivers around me in danger as well as myself and any passengers I have while driving. Problem is repeated on a fairly regular basis however I am unable to know when it will or will not occur. It has been looked at by a service center with codes sent to local dealership who stated “those parts are under engineering review and are unable to be ordered through normal procedures” however he stated he would be able to put in a special request to Mopar to get one of the “under review” parts sent to his dealership. Vehicle has not been inspected by anyone other than my local service mechanic. The problem has been associated with alarms, abs lights, traction control lights and multiple messages on my dash board screen hundreds of times while driving long distances.

I took my 2017 Ram 2500 to my local dodge dealer because my service ABS light has come on. After paying 150.00 for a diagnostic test, they concluded that 2 ABS parts needed to be replaced. My ABS does not work and the parts are backlogged in the supply chain. They said the soonest they could fix it is possibly Jan 2024! On top of the 2000.00 they wanted to charge me. Isn’t this a safety issue and shouldn’t this be a recall?(the service center lasdy actually admitted to me that the current abs sensors are not good and the reason why it is taking so long to get the parts in is due to a lot of people having the same issue. I haul, tow and use my truck alot and I just can’t believe that this isn’t a recall due to safety issues.

At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37,XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.

ABS, Traction control light came on. Shut down 4wd, parking assist, cruise control. Trucks not braking evenly. Feels like differential is locked

abs and tcs lights came on had the truck inspected found out it was a faulty hydraulic control unit causing my abs and traction control to be inop parts were under a engineer review and was told they would be avaible on July 16th 2023 however at that time I called the dealership and then was told it would be February of 2024 before the parts would be released causing me to either drive with no abs for over 7 months or park the truck Wich I need to get back and fourth to work

The contact owns a 2017 Ram 2500. The contact stated while starting the vehicle, the ABS warning light illuminated. Additionally, the contact stated that while driving 30 MPH and hauling a camping trailer, he depressed the brake pedal to make a turn, but the vehicle failed to respond. The contact stated that he made the turn and engaged the electronic parking brake to stop the vehicle. The contact was able to continue driving and used the electronic parking brake to stop the vehicle as needed. The vehicle was taken to the dealer, where it was diagnosed that the brake master cylinder had detached from the hydro boost. The dealer informed the contact that both parts needed to be replaced. The vehicle was repaired; however, the contact stated that while driving, the front brakes locked up. The vehicle was taken back to the dealer, where it was being diagnosed with the remote assistance of Chrysler engineers. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 62,400.

While driving down the road my vehicles ABS and Traction control light go on and off, most of the time the lights are stuck on. Causing the vehicle to not have ABS and traction control during the rain and snow months of the year an further more the cruise control does not work. At this point the truck is unsafe to drive in all conditions as it does not retain its safety braking systems, I will not put my family in the vehicle. Moving forward ask my local Ram dealer about the repairs and they say they can not get the parts they have been on back order.

Keep getting an intermittent ABS failure / check brake system light, which also turns off the cruise control. Ram says may need replacement of hydraulic control unit, but no parts available.

ABS AND TRACTION CONTROL ALARMS GOES ON AND OFF. ONLY STARTED AFTER DODGE PERFORMED THE RECALL

Turn on the truck and the ABS/Traction Control lights are off, drive the truck, and with no consistency, the ABS and traction control come on and off. It does not matter if it is raining/wet or sunny, around a turn or straight the lights turn on and off on their whim. When the lights are on the truck has different braking characteristics than when the lights are off. The truck stops in a longer time frame and the brakes seem as if they have less braking power or are soft compared to them when the lights are off.

ABS module and, hydraulic control unit bad at 36,500 miles on vehicle

ABS dash light illuminated. "Service Electronic Braking System" message. ABS, Traction Control, and Cruise Control disabled, while driving. Repair shop indicates faulty ABS Module/Control Unit. This part is widely known to be faulty on this year/make/model. Part also extremely backordered and not available for replacement or repair. The replacement part has been redesigned/updated - yet no recall issued for known faulty part.

My truck’s ABS warning light goes on and off repeatedly when I am driving. When the light comes on, my cruise control is not available. My traction control also does not work. The mechanic says the ABS module needs to be replaced but the part is unavailable. I have called multiple dealers across the country and cannot find one. Apparently this is a widespread problem with this vehicle… We have been researching it.

2017 RAM 2500 has known issue with Antilock Brake Unit Hydraulic Controller - This prevents brakes from operating correctly and traction control / speed control is disabled - Confirmed diagnosis with dealer - Vehicle has current Mopar Vehicle Protection (service plan) but part is unavailable to be ordered - RAM dealer stated vehicle does not pass state safety inspection. RAM Care case submitted. No accidents and 40k miles. This component failure can result in unsafe conditions while driving due to loss of control while stopping or in slippery conditions. Constant alert and lack of speed control can lead to driver fatigue.

Service Electronic brakes and service abs system along with abs light, traction control light and cruise control wont work. First issue happened at 36,000 miles covered under warranty. Vehicle now has 53,000 miles and same issue is back. Vehicle could have brakes abs system fail and cause a wreck. OEM parts are on a long wait list. After reading hours of reports online of many other vehicles and people experiencing same issues Ram needs to issue a recall.

Vehicle set code C0020-01 ABS Control Module/ Hydraulic Control Unit failure. ABS system, Traction Control and cruise control does not work. Parts unavailable to fix issue leaving me with the choice or parking the vehicle or driving and u safe vehicle. This should have been a recall and Ram is doing nothing about it.

My ABS Light is on and Service Electronic Braking System warning is on as well. I have taken it to a repair shop and they have told me that my ABS Hydraulic Control Unit needs to be replaced. This seems to be a problem with this make and model truck and it is an expensive repair.

68143491abHYDRAULIC CONTROL UNIT 68347098abMODULE. ANTI-LOCK BRAKE SYSTEM Failed and no repair parts for 7 or 8 months

In August 2021 ABS brake light is on and on 8-26-2021 I paid Approximately $1000 to have the master cylinder replaced to correct the problem. In early 2023 the problem returned intermittently. I made appointment with Goofy's brake service. When I took the truck to Goofy's appointment they determined that the problem required a Dealer service department. Made appointment with Dealer for 09/29/23. Mileage was 82,851. Dealer determined that I needed the master cylinder replaced again. Problem was that they could not obtain the necessary repair part as the part was being redesigned due to frequent failure. I was not going to be covered by warrant as it was now over 2 years since the know defect master cylinder had been replaced. They were going to call me when the newly designed part was avail. Coat was going to be around $1000 again. It is now 6-25-2024. problem is still intermittent; Dealer has never called me for part replacement. Vehicle has over 88,000 mile now. When this error message occurs, I cannot use Cruise control. I am forced to drive with a known braking problem, and I must pay to replace part I have already paid to have replaced. If and when the improved part becomes available.

HCU for ABS brake system has now failed for a second time. They can not even supply a part to repair. Now on back order hold til 02/2024. So I have to risk driving with no abs system until then and not certain if it will be extended again. This is a known issue for RAM. They should fix this and put out a recall and reimburse me for time and repairs. I hope no one gets killed for this. Alot of Rams on the road just like me now.

Having the reported issue with the ABS system where the warning lights will come on and turn off cruise control as well. I pull a 5th wheel travel trailer for work and I rely on these brakes more than most.

When I bought the truck (in Feb 2022), the dealership had just fixed the abs module. It had 87,000 miles on it when i bought it. About a year later (Feb 2023) it started dinging and flashing the abs error again. Shuts off or prevents cruise control from working, constantly dings and flashes the error while driving. Dodge said the part is on backorder and I'm waiting for them to be able to get it in to fix it.. .

Faulty part ABS/ traction control system. These parts have previously failed and been replaced two times over the past 3 years and I am having the same problem again. I was told by the dealer that parts are unavailable and offered no alternatives other than continue driving the truck as is, with a faulty brake system until the part is re-designed and made available again. As the truck is now out of warranty and the timeframe of first replacement is beyond one year, the cost of this repair will now be out of pocket. I am currently across the country trailering a fifth wheel RV along with my family with no other option than to try and make it home with a faulty brake system, obviously putting the lives of my family at risk, then possibly wait months for the part to become available. Apparently this is a known problem with this year and model truck yet NHTSA has not mandated a safety recall? I respectfully request to make a formal complaint and would appreciate A PERSONALIZED RESPONSE explaining how this is possible and what steps are being taken to remedy a situation where drivers are forced to drive vehicles with known faults in brake systems.