2018 Ram 2500 Complaint Log

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where the contact was informed that parts were unavailable. The contact was fearful of driving the vehicle due to the unrepaired recall. The manufacturer was contacted. The contact had not experienced a failure. 

My 2018 Ram 2500 was involved in a collision with another vehicle. The vehicle in front of me had to slam on their brakes for an object in the roadway. When I slammed on my brakes, the ABS and Traction Control lights lit up on the dash, my tires locked up, and I skid approx 100' and rear ended the vehicle in front of me. There was no shoulder to pull off to and oncoming vehicles in the other lane. There was no way out of the collision. If the ABS system had worked properly, my vehicle and the vehicle in front if me would not have collided. The faulty component is the Hydraulic Power Unit for the Antilock Braking System. The last time I brought the truck in for service at Southland Dodge in Houma, LA, USA, they offered to fix the recall. I gladly accepted. When I picked the vehicle up the system was still malfunctioning.

The contact owns a 2018 Ram 2500. The contact was notified of NHSTA campaign Number: 25V720000 (Engine and Engine Cooling); however, the recall remedy was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded the reasonable amount of time for the recall repair. The manufacturer was contacted, and a case was filed. The contact had not experienced a failure.

No incident has happened yet but I don’t want an incident to happen to get this fixed. The HCU and ABS are not working properly or at all I’m not too sure. The sensors on the truck don’t work. The 4x4 don’t work either. The cruise control doesn’t work either. I need my truck fixed asap.

I am still waiting on them to complete the recall for a safety issue related to the HBU. The recall number is 24V-896 and has been open for 18 months with no effort to replace the unit.

The contact owns a 2018 Ram 2500. The contact stated that while attempting to tow a trailer, the electronic braking system became inoperable with the ABS, ESC, and EBS warning lights illuminated. The contact stated that the electric braking system failed to function properly while towing, preventing the trailer brakes from operating as needed. Additionally, the cruise control feature was inoperable. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the parts for the recall repair were not yet available. The vehicle was taken to several dealers but was not diagnosed or repaired. The dealers confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 130,121.

The contact owns a 2018 Ram 2500. The contact stated that while driving at 40-45 MPH, the brakes and steering became inoperable, causing him to crash into an unknown vehicle. The air bags in the other vehicle did deploy. There were no reported injuries, air bag deployments, or fire for the contact's vehicle. A police report was filed. The traction control and ABS warning lights illuminated. The local dealer was contacted, where it was diagnosed that the failure was related to the HCU and ABS control unit/NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The parts were backordered, and the vehicle was not repaired. The manufacturer was not notified. The failure mileage was approximately 90,598.

The contact owns a 2018 Ram 2500. The contact stated while driving at an undisclosed speed or while starting the vehicle, the ABS and ESC warning lights unexpectedly illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed with HCU failure. The contact stated that the HCU needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available and referred the contact to the NHTSA Hotline for assistance. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 107,814.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light, traction control system warning light, and other unknown warning lights were intermittently illuminated, causing the cruise control mode to become inoperable. The message to service the electronic braking system was displayed. The vehicle was taken to a local dealer and to several unknown dealers, where the contact was informed that the vehicle could not be repaired because the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 20,000.

abs and traction control not working due to a recall with no parts available causing my truck to not stop correctly the dealership where i got the truck will not do anything about it and just keep telling me there are no parts available and thats there is nothing they can do about it

My vehicle is under an active recall C4B/NHTSA 24V-896. This recall was issued on Nov 27, 2024. According to the manufacturer there is no repair part available as of today Mar9, 2026. That is completely unacceptable. My ABS system has been compromised for 2 years now. I have been driving with an ABS system that has failed and poses a great risk. Since this recall was issued 15 months have gone by. I find it implausible that the manufacturer has not been able to engineer a remedy for this. They are leaving a huge risk on the road. They should not be allowed to let this much time elapse. If they can not come up with a repair then they should be replacing my vehicle. I would like to know what the NHTSA is doing about this situation.

Brakes

Subject: Safety Defect / Recall Not Properly Completed – 2018 Ram 2500 Steering Drag Link Vehicle: 2018 Ram 2500 VIN: [XXX] Recall Campaign: 19V‑021 / V06 – Steering Drag Link Jam Nut Complaint Description: I am filing a safety complaint regarding a potential unresolved defect on my 2018 Ram 2500. This vehicle was included in Recall 19V‑021 / V06, issued to address a safety issue where the steering drag link jam nut may loosen, potentially resulting in loss of steering control. The dealership claimed that the recall was performed on my truck. However, upon inspection, I have observed the following: 1.The jam nut on the outboard drag link is completely smooth with no tack weld, and it spins freely by hand. 2.The drag link steering arm has snapped completely in half. This failure occurred while driving at low speed (~30–35 mph) and could have caused a serious accident or fatality. 3.The installed components appear to be the original, pre-recall parts, not the upgraded or properly repaired components required by the recall. Due to these observations, it is clear that the recall repair was either not performed or performed incorrectly. This poses an immediate and serious safety risk. I request that NHTSA investigate this matter to ensure that my vehicle and others like it receive proper recall repairs, and to hold the manufacturer accountable for reporting and completing recall repairs accurately. I have photographs of the failed component and the jam nut condition available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission failure at 125,000 miles. Vehicle has been used minimally for towing. Mainly highway driving. Looking at a $10,000 repair bill.

See attached document for complaint. I am submitting this complaint regarding an unresolved safety recall on my vehicle and the continued lack of an available remedy. I own a 2018 Ram 2500 affected by Stellantis/FCA Safety Recall C7B (NHTSA 24E-100) involving the ABS hydraulic control unit (HCU). I received the recall notice on or around January 2025. I took my vehicle to Dodge of Tampa Bay and on 2/4/26 they tested the vehicle and confirmed the vehicle requires a ABS HCU replacement charging me 225.97 for the diagnosis. Since then, every time I contact my Ram dealer and Stellantis, I am told that “no remedy is currently available” and that there is no estimated date when parts will be available. My concern is that this is a safety-related defect affecting the braking system, yet the manufacturer has not provided a way to repair the vehicle within a reasonable time. I rely on this truck for daily transportation and the unresolved recall has impacted how and when I can use the vehicle. I am particularly concerned about the risk of reduced braking performance, loss of ABS, or increased stopping distance, especially when towing or driving in adverse conditions. To date, I have taken the following steps: Contacted my dealer on 04 Feb 2025, and was told each time that parts are unavailable and they cannot schedule the repair. Contacted Stellantis customer service multiple time (21, 24, 29 Jan 2025 and received the same answer: there is no remedy and no ETA for parts. I am asking NHTSA to review whether Stellantis is meeting its obligation to provide a free remedy within a reasonable time for this safety defect, and to ensure that owners like me are not left indefinitely with an unfixed brake-related safety issue.

The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 20 MPH in a snowstorm on icy roads, the contact pressed the brake pedal and the vehicle slid off the road and side swiped into a telephone pole, where it crashed into a ditch and came to a stop. The police were called to the scene, and the vehicle was towed out of a ditch and driven home. No injuries were reported. A police report was filed. The contact indicated that prior to the crash, the ABS and Traction Control warning lights were constantly illuminated due to a failure related to the NHTSA Campaign Number: 24V896000(SERVICE BRAKES, HYDRAULIC ). The manufacturer and local dealer were not contacted regarding the crash. The contact and manufacturer were notified regarding the recall. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 92,000.

The contact owns a 2018 Ram 2500 equipped with Michelin Tires, Tire Line: LTX MS2, Tire Size: 245/75/R17, DOT Number: [XXX]. The contact stated that while driving at an undisclosed speed, the low-pressure tire warning light illuminated, indicating that the passenger’s side rear tire pressure was low. The contact pulled over and inflated the rear passenger’s side tire, but the warning light illuminated again days later. The vehicle was then taken for an oil change at dealer, and a slow leak was found on the side of the tire. The tire was not replaced by the dealer. The vehicle was taken to where the tires were purchased, and it was diagnosed that there was a slow leak through the sidewall of the passenger’s side rear tire, and the tire could not be repaired. The tire was replaced. The manufacturer was notified of the failure, and the contact was advised to return to the store for the tire to be evaluated. The failure mileage was approximately 57,414. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not made aware of the issue. The contact had not experienced a failure related to the recall; however, the 4WD option was inoperable. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was unavailable. The contact stated that the parts for the recall repair had been unavailable for almost two years. In addition, the vehicle had not been driven since the recall notification was received. The dealer was contacted, and the contact was informed that the parts were not available. The manufacturer was contacted, and the contact was informed that the parts were not available. The contact had not experienced a failure.

The brake system malfunctioned. After applying the brakes, instead of slowly stopping, the truck began to slide. The truck has a factory recall that RAM doesn't have a fix for. Our truck has a light that says our ABS needs servicing. This has been on for several months. We took it to the dealer but they said they can't fix it because RAM doesn't have a fix for it. This is truly unacceptable. Next time it could cause an accident. The traction control light also comes on and goes off.

I am submitting this complaint about Safety Recall C4B / NHTSA 24V‑896 for my 2018 Ram 2500 (VIN: [XXX] ). I am active‑duty military living in Virginia; the truck is registered in Tennessee. FCA’s recall notice says the brake hydraulic control unit (HCU) may fail, causing intermittent then permanent loss of ABS, ESC, and traction control, and that this “may cause a vehicle crash without prior warning.” My truck shows as affected, but I have been unable to get the recall repair. The notice also states that the remedy is “not currently available” and that FCA will contact me when it is. As of February 2026, more than a year after the recall was initiated, I am still being told that parts are unavailable and there is no firm ETA for when the repair can be performed. In the meantime, I continue to drive with a known safety defect FCA has already acknowledged. My truck’s ABS and ESC lights cycle on and off while driving, consistent with the defect description. This creates real concern about whether ABS/ESC will function during emergency braking or low‑traction conditions, especially given that I use the truck for commuting and towing. I am also aware that FCA is reimbursing owners who have already paid out of pocket to replace failed HCUs, which suggests that replacing the HCU is the recognized fix, even as owners like me are told there is “no remedy available” under the recall. This appears to leave many vehicles on the road with a known safety defect and no timely, practical way to obtain the promised free repair. I respectfully request that NHTSA review FCA’s handling of Recall 24V‑896, evaluate whether FCA is providing a remedy within a reasonable time, and consider any enforcement or additional oversight needed to ensure parts are supplied and repairs completed promptly for all affected vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the ABS and traction control warning lights were illuminated and were no longer operable. The dealer was contacted, and it was confirmed that the parts was not yet available. The contact spoke with another dealer, Mark's Discount Truck & Auto Sales (214 Rockingham Rd, Londonderry, NH 03053); and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue, and it was confirmed that the part was not yet available. The failure mileage was 40,872.

Traction control and ABS are not functioning. This vehicle is not safe to drive.

Manufacturer is claiming to have "No Remedy" for this recall (C4B). However, they were able to replace the defective part, charged me for the repair and offered a reimbursement. However, they are not offering to reimburse the full cost of the repair. It has come to my knowledge that Ram does have a remedy, as they have reengineered the HCU part affected by this recall and issued a new part number for the updated parts. Original part was 68143491AA and has since been updated to 68143491AB after this recall was issued. It appears that Ram is lying to consumers about having "No Remedy" when they do in fact have one. I am assuming they do not want fix these vehicles unless the original part fails as a cost savings on this recall. The issue is they are refusing to cover the entire cost of the recall repair when the vehicle did need to be fixed. I was charged $1185.56 for this repair in February of 2026 and Ram is only offering $1141.85 as the reimbursement amount. This recall should have been covered at zero charge and without requiring me to pay upfront for the repair, as it is evident by updated part numbers that Ram does in fact have a remedy.

The contact owns a 2018 Ram 2500. While driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was determined that the hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The mechanic attempted to contact the manufacturer to order parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 49,700.

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V896000(SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving approximately 40 MPH. The braking system had failed, causing the grandson to drive off the road and crash into a ditch. The vehicle was towed out of the ditch and driven home. No injuries were reported, and no police report was filed. Later, the grandson discovered that the front passenger side braking system had overheated and was concerned that the front tire had melted. No further information was available. The manufacturer was notified of the failure. The failure mileage was 153,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

See attached document for complaint. I received this notice will over a year ago. My local dealer, Diehl's keeps saying no parts available. I use this truck on my farm and haul cattle with it. The ABS service light comes on constantly and beeps too. Could you please tell me when parts are available? And, why is it taking so long? Thank you so much for any information you could give me as to when repairs could be made?

I have been in need of a repair for the C4B recall for well over a year. My truck is unsafe to drive. No ABS, no traction control, no cruise control. I also cannot use 4wd with this issue. My truck has been undriveable for this time frame.

This has been a recall for almost 2 yrs now and the dealer is saying no parts available. There are 1000s of RAM trucks driving around waiting for parts. A simple google search shows there are parts available on line. What is taking so long. This should have been resolved a year ago.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at 55 MPH, there was an abnormal sound coming from the engine. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure.

ABS TRACTION CONTROL LIGHT HAS BEEN ON/OFF SINCE 2020. Can't drive on snow ice due to traction control abs 4-wheel drive doesn't work correct. I almost hit the divider/wall on Interstate 30 on 01/28/26 due from poor braking.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated, with an audible chime. The traction control system became inoperable but operated as needed intermittently. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, parts were not yet available. Several local dealers were contacted; however, the vehicle was not diagnosed or repaired. The dealers confirmed that parts were not yet available, even though one Parts Department at one of the dealers indicated that the HCU unit part might be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 105,600.

The contact owns a 2018 Ram 2500. The contact stated that while driving 10 MPH in the driveway in the snow, the ABS failed to operate as needed. The contact stated that the brake pedal was depressed to the floorboard and the brakes were inoperable. The ABS and traction control warning lights were illuminated. The message “Service Electronic Stability Control” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted by email, but no response was provided. The failure mileage was approximately 70,000.

The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the ABS and traction control warning lights remained illuminated. During the failure, the cruise control feature was inoperable. The contact stated that the vehicle skidded while attempting to accelerate and stalled while abruptly stopping to avoid hitting a dog. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 34,000.

The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was a high wait time. There was a message to call back during normal business hours. The contact had not experienced a failure.

The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the “Service ABS” message was displayed with an audible chime. The contact stated that the cruise control, the ABS, and the traction control systems became inoperable and failed to function as intended. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the parts for the recall repair were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 155,000.

The contact owns a 2018 Ram 2500. Upon purchasing the vehicle, the dealer informed the contact that the HCU needed to be replaced. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and traction control warning lights were illuminated, causing the cruise control feature to become inoperable. The contact stated that the brakes operated with reduced functionality. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 180,000.

The transmission is slipping and making clunking noises and I'm worried it fails while driving it could be a safety issue. I noticed other people online mention the same problem. This should be a manufacture recall to get repaired not a consumer.

Was towing with my 2018 Ram 2500 ... truck ABS failed to engage under emergency stopping narrowly missing stopped car in front of me... truck took substantially longer to stop and brakes locked up... There is an outstanding recall on this but RAM says parts are not available... there appear to be in excess of 317,000 large heavy duty Ram trucks on the road, probably most towing heavy loads, with failing ABS and Hydraulic Control Units (HCU). At what point will Ram be made to actually fix the problem and make parts available to their service dealers versus just ignoring the issue??? Now the truck has permanent ABS light on but no parts from Ram to fix???

The contact owns a 2018 Ram 2500. While driving at an undisclosed speed, the locking bolts on the steering linkage had damaged the tires. The vehicle was taken to a dealer to be repaired under a related recall. The vehicle was repaired; however, additional failure occurred after the recall repair. The vehicle was returned to the dealer, and the dealer stated the vehicle would not be repaired free of charge. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 157,748. The VIN was unavailable.

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving approximately 40 MPH, the "Service ABS " message was displayed with a continuous dinging sound, and the traction control warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed with a HECU failure. The contact was informed that the HECU needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 56,207.

Anti lock brake control has failed twice and then afects cruise control and warning bell continues to ring paid to have fixed twice and still no factory fix .it hs been on recall list for years now!

See attached document for complaint. I have a low mileage RAM 2500 Tradesman Pickup. Many months have elapsed since the original recall notice and I didn’t drive the truck for a time period. It now seems that the repair is taking an unreasonable amount of time. Your attention to this issue will be appreciated.

Recently, I experienced a dangerous incident that I believe is directly related to this unresolved recall. While driving my vehicle and towing my RV, I attempted to stop at a red light and experienced what can only be described as brake failure. The vehicle did not respond as expected when braking, and I was pushed through the intersection because I had little to no braking capability. This situation nearly resulted in a serious collision. Fortunately, I was able to avoid a collision. I was first notified of this recall nearly two years ago. Since that time, I have attempted approximately eight to nine times to contact my dealership to obtain the necessary repair or an appropriate remedy. Despite these repeated attempts, the recall has not been resolved.

The contact owns a 2018 Ram 2500. The contact stated that while the vehicle was parked and turned off, the vehicle unintendedly shifted out of park(P) while the key was not in the ignition switch. There was no warning light illuminated. The contact stated that the parking brake was engaged to prevent the vehicle from rolling away. Additionally, the contact received notification of NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic); however, the recall remedy parts were not yet available. The dealer was contacted and confirmed that the recall remedy parts were not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure related to the recall. The approximate failure mileage was 84,000.

I am forced to drive a vehicle through the winter with a known safety defect - an ABS system that does not work properly. I was told by Ram corporate they were trying to source parts - it has been several months and still no resolution. I was told I could rent a car at my expense to drive in the winter, or try and find the parts to repair and do it at my cost. They are obviously trying to avoid paying for the repair, and putting me and my family at risk.

The contact owns a 2018 Ram 2500. The contact located the recall for NHTSA Campaign Number: 24V896000 (Service brakes, Hydraulic). While driving at 55 MPH, another vehicle passed him on double yellow lines, and the anti-lock brakes locked up, and the vehicle slid and crashed into a 2008 Chevrolet. There were no reported injuries, fire, or airbag deployment. A police report was filed. The ABS light and traction control warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was emailed, but there was no response. The failure mileage was approximately 128,000.

I have had this issue for over 2 years now and the recall is almost a year old. I went to the RAM dealership in Elizabeth City, NC and they have told me that they would get back to me for over two years. I call MOPAR and they still have no fix for the issue nor do they have a timeframe of when to expect. When asked, if they are going to cover the cost of the accident that occurs when the brakes actually fail, they suggest if I am not comfortable driving the vehicle, they might offer a rental vehicle. I go through that process and since they don't have an estimated timeframe, they won't allow me to get a rental. Just need to problem fixed and they have had plenty of time to correct this issue.