2021 Ram ProMaster Complaint Log

Back brakes are locked up. Identical issue on the same 2021 promaster 2500 we have. I'll submit a seperate request

The back brakes are locked up. The identical issue on the same 2021 promaster 3500 we have. I'll submit a separate request

Seat belt doesn’t retract or extent when in use or not in use. When you break, it lets loose and when you are driving it locked down.

Solar panels blew off. Faulty bracket hardware

The contact owns a 2021 Ram Promaster. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Winnebago Solis built on a 2021 Ram Promaster 2500 chassis. The contact received notification of the NHTSA Campaign Number: 23V049000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the manufacturer was notified of the issue and was advised to have the technician call to order the parts. The contact had not experienced a failure. Parts distribution disconnect.

Prior to receiving recall notice via email I noticed that the van didn’t fully engage being in “park” some of the time. I had to stop it from rolling.

While driving Highway 95 in Bullhead City, AZ the awning deployed. I heard a very large noise and the BMPro making a noise as if the awning button was being pressed. I was in the middle lane of the 3 lane hwy and immediately pulled over to the right. My friend removed it on scene and put it in the van. 1. 12 Jan drove it to California. Turned in my van and awning to [XXX], Santa Fe Springs, CA on 13 January. I haven’t heard from the dealership but have a lot of email correspondence from the manufacturer, Thor. I don’t know what they did with the part. Mileage was 7,740 miles. I opened the awning once at my house right after I bought it. It’s never been opened since. 2. I could have been injured or died if it would have hit something or someone else and I would have been traveling at a higher rate of speed. Others driving could have been injured or died and at the very least a great deal of property damage. 3. I have no idea what Mike Thompson Dealership did when I dropped it off. My service advisor said they were going to have the local Thor Rep look at it to determine if it was under warranty. After service Rep told me this, I contacted Thor and described what happened and the lady said it was absolutely covered under warranty. I have been in email contact with Thor and have all the emails between us but can’t figure out how to get them in this report. 4. I don’t know when and if the local Thor Rep reviewed the damage. Dealership has not communicated with me. 5. Absolutely no warning this would happen. Like I said, as it was happening and when I pulled over, the sound of the awning deploying was coming from the BMPro. As a side note… this incident has given me PTSD feeling like I cannot trust that this will not happen again and that I might not be so lucky next time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While driving on a straight highway, no wind, no weather, 65 mph, both hands on wheel, the van started revving and lost power. I pulled over with engine still running. There were no codes or warning light. I tried to drive again. It continued to rev and not get up to speed. I pulled over again and shut it down. I waited a few minutes and then started it. When pulling back on freeway it ran normal with no more issues for another 700 miles. I took it in to the Dodge dealer on 1-13-23 to have it checked. They couldn't find anything. I'm reporting this because it was a very scary and dangerous incident. I was lucky to have a place to pull over and not be in heavy traffic.

This vehicle is a new Thor motorcoach model 18m with onboard propane system. Within the first 2 weeks of ownership i turned on the propane and immediately a rubber propane hose burst at a bend and started leaking propane. I was able to shut off the supply at the tank and get it in for repair where they replaced the hose. On December 3rd we drove the van 9 hours to Disney and parked for check in. upon return from check in I smelled propane and heard hissing under the van again. The fire department was called to the scene and they found the main fitting on the inlet of the tank leaking. It bled about 3/8 of the propane before they secured it enough that I was able to get it home. I took it to the dealer again for repair yesterday and they made a repair. I left the dealer with 1/4 tank of propane. This morning there was a very strong smell of propane again and my tank is empty. I have notified them again and am waiting....... I am unaware of where it is leaking from now, but I have lost all faith in the safety of this propane system and thor motorcoach quality control.

Blind Spot Detection (BSD) goes off randomly when driving. Not having the BSD on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the BSD option). There are multiple PromasterForum complaints about this (many people are having this problem) - two solutions have been identified, but RAM has not acknowledged the problem. The shortest form is https://www.promasterforum.com/threads/blind-spot-detection-shutting-down-while-driving.95972/

LUG NUT LOOSE ON HUB AND RIMS. LUG FALL RIGHT OFF WHILE DRIVING PUTTING STRAIN ON OTHERS AND RIM BECOMES DETACHED FROM HUB, STUB BREAK OFF AND VEHICLE BEGINS TO WOBBLE.

The driver side lugs keep coming off even when torqued correctly. It causes the vehicle to put pressure on the small stems which are breaking off or sheared off due to the heat and pressure. Vehicle wobbles immediately making the vehicel unsafe to drive. Several drivers have reported the issue to us. this is a fleet vehicle. Ram Promaster 3500 - 2021. We have documented invoices with this issues on 4 other Ram Promasters 3500. Please help as this is causing a serious problem with these vehicle going into the community. I can provide all other vins and invocies.

LUG NUT ISSUE ON THIS ONE AS WELL. LUG NUTS FALLLING OFF HUB. DETACHES THE RIM OR HUB AND VEHICLE MAKING IT WOBBLE.

While driving my winnebago Travato, we heard a sudden loud noise from the passenger side. We immediately stopped the van in the middle of the street, looked out the side and noticed that our awning was hanging off the side of the RV We turned on the hazard lights and went outside. Once outside, we realized the awning had completely broken down, unfurled, and was dragging on the street. One of the arms even broke in half and fell off. There was absolutely no warning whatsoever and we were in shock when it happened, especially since we were in the middle of a busy street and there were many cars around us.

Propane monitor alarm went off while driving and continued while parked. RV tech found that LPG line leading to Truma Combi water heater/furnace kinked, cracked, and leaking propane gas. Tech disconnected propane and recommended the RV be returned to the manufacturer.

blind spot alert disables itself. had vehicle back to dodge dealer three times . dealer resets but blind spot disables itself ,sometime it is ok for days sometimes only hours very random.very dangerous, and unreliable almost had accident .

LUG NUTS ARE LOOSE ON RIMS, NO SPECIFIC ONES HOWEVER UPON CHECKING IT IS AT TIMES ONE, TWO OR THREE AT A TIME LOOSE. LUGS ARE TORQUED ACCORDING TO SPECS BUT BOCOME LOOSE WHEN DRIVING. ONCE IT HAPPENS RIM DETACHES FROM HUB AND BREAKS STUBS OFF MAKING VEHICLE INOPERABLE. VEHICLE WOBBLES

Blind spot warning randomly disables itself and has to be enabled again through the control panel.

The lugs become detached from rim and anchor stubs are reaped off for pressure. All lugs on torqued to specification however the issue is the wheel become to wobble and breaks off. This is one of 5 Ram Promasters 2021 - 3500 cargo vans.

Blind spot monitor system was disabled until recently since I purchased the 2022 Jayco Swift January 2022. Went to local Dodge dealer on July 11, 2022 to have them look at the Blind spot monitor and other items, see attached document item #3. I then learned from the Dodge Promaster Forum that many other owners had the same problem with the blind spot monitor would get disabled while driving with Promaster vans going back to 2016 at least. The Dodge technician could not diagnose the problem due to the original radio being replaced by the Jayco RV company, he could not see the signal from the computer to the blind spot sensors see note in item #3 from Rainier Dodge. I took the RV into the dealership that I purchased the RV from Valley RV Supercenter in Kent, WA on August 17, 2022. The technician there showed me how to activate the blind spot monitor system through the installed radio, but we were not able to verify it was working in the deal's lot. So it was agreed that I would verify that it was working on the drive home. Got on the road and it was working great, but while driving south on I-5 I hit some traffic and while driving in traffic I witnessed the system turning itself off in heavy traffic when it was most important to have it on. It made making lane changes in traffic more difficult and more dangerous. Could not turn on the system again while the vehicle was moving. I believe that repeated hitting the brakes turned the system off. I had to pull off the interstate and stop to turn on the blind spot monitor again. When I called the dealership and explained what had happened they told me I had to take it back to the Dodge dealership for them to look at it again.

When the vehicle is being driven, if a person is sitting in the rear seat of the RV while wearing the seat belt, any slight bump or uneven pavement causes their body to repeatedly bounce erratically up and down. The RV is sold stating that they have seats in the rear (2 lap belts in sofa) which is why I purchased the vehicle. From my first experience of sitting in this seat, it is not functional and cannot be used when the RV is in transit without compromising someone's safety. This was brought to the attention of the dealer and the warranty company. They went for a test drive and experienced the same situation. At my appointment with the warranty company , they inspected it and confirmed my problem. They said it was not something they were able to fix, nor was it covered under warranty. They did state "test drove...the rear pull out bed does seem bouncy, it unfortunately appears to be the quality of this design" and suggested I call the manufacturer to discuss further. When I called the manufacturer, Thor Motor Coach Inc., the representative was unaware of this problem but thanked me for letting them know and said they would look to fix this problem in future designs. They proceeded to tell me there is nothing they can do for me and denied offering any compensation or adjustments with my vehicle. Therefore, I'm reaching out to you to see if there is anything that can be done to resolve this issue. I worked hard my entire life, finally retired, and bought this RV so I could spend time with my grandchildren and bring them along with me on trips. Now I will not be able to do this because the seat cannot be used safely. I would appreciate your assistance with this matter as I feel this is a safety hazard and would not want to see anyone hurt while sitting in these seats.

The contact owns a 2022 Thor Scope RV constructed on a 2021 Ram 1500 chassis. The contact stated that the rear passenger's side seat belt was inoperable due to the length of the seat belt. The RV was taken to the dealer, where it was diagnosed that the seat belt was installed as designed. The RV was not repaired. The manufacturer was made aware of the failure and confirmed that the seat belt was installed as designed. The failure mileage was approximately 3,072. The consumer stated the authorization to address has been declined multiple times.

Blind Spot Warning disables many times over an hour. Most obvious seemed to be related to braking.

The Blind Spot Monitor turns itself off spontaneously. Complained to dealer for 18 months but they were unable to replicate. I finally realized I could lock in the "fault" if the headlights were left ON. Mechanic was able to determine the vehicle thought there was a trailer attached which disconnects the monitor intentionally. Cause could not be determined but a lighting module was replaced as it was their best guess. It has not reoccurred since and may have been resolved but I am reporting this as many owners of '21 Promasters have reported the same issue on a model specific forum.

The contact owns a 2021 Ram Promaster. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. The vehicle was taken to the dealer where there were no codes retrieved; however, the contact was informed that the failure was related to the power control module. The vehicle was not repaired. The vehicle was taken to Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 89th St, Scottsdale, AZ 85251, (480)424-3559) and Tempe Chrysler Jeep Dodge (7975 S Autoplex Loop, Tempe, AZ 85284, (480)496-4000) however, the mechanics were unable to retrieve fault codes. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 6,000.

We took the van on a trip out West in May 2022. During that time the Blind Spot Monitoring System would randomly shut off during our travels. It was random. Would happen a few time one day and none the next day. There were no warnings but the system alarm would ring when blind spot was disabled. I just had neck surgery and relied on the system during heavy traffic.

Most times when going down long grade over 6 + percent a dash warning comes on about service brake system. Once we get to flat area and turn ignition off the message goes away. We haven't had an issue braking. We are on Facebook group with other promaster 3500 and over 80 other similar vehicle owners stated this happens to them. Everyone says it's a "known problem" and not an issue and just ignore. We are worried what happens if it really is a problem. It happens every time we do mountain driving. I'd say over 10 times this year.

I had to replace my backup camera as it was faulty and the newer models had a recall. My blind spot monitoring system cuts off randomly going down the road. We have paid out of pocket for a new camera and the dealership can't figure out why the blind spot indicator cuts off.

When driving on the expressway at highway speeds in this 2021 Ram 2500, the side mirrors started to vibrate and folded/slammed into the vehicle. Rear and blind spot visibility was eliminated. Fortunately, a passenger could adjust passenger side and driver could adjust driver sidemirror, but they are now damaged and do not properly stay in position. A online Dodge Ram Forum indicates this is a common problem. DANGEROUS!

The contact owns a 2021 Ram Promaster 3500. The contact stated that while there were passengers occupying the dinette booth, the seat belts failed to accommodate the passenger. The local dealer was not contacted. The vehicle was diagnosed and repaired. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 1,200. Consumer stated he would like to withdrawal the complaint.*JB

After van was put in reverse, when put in forward, the left rear caliper seized up and wheel would not turn. Was able to free wheel after putting in forward and reverse a few times. Seized again later that day. Was able to free up again and drive to dealer. Dealer stated rear and front driver-side calipers were not functioning correctly and will need replaced. Currently, van is at dealer awaiting repair. There was no accident. I don't recall any warning lights.

Since brand new, blind spot monitoring system would turn itself off repeatedly after being turned on. I cannot replicate how or why it occurs and it has happened at various highway and lower speeds.

RV build from Forest River/Coachmen. Nova model. Inverter settings were incorrect from the factory. This in turn caused too much voltage to go to house battery. House battery was then out gassing hydrogen into the coach. This hydrogen collected inside and was setting off the CO detector.

The blind spot detection system randomly turns itself off. The problem is the van is quite large with lots of blind spots, and you think the system is working because you have it turned on and it turns off by itself. Chrystler is not concerned with the problem, nor do they have a fix for it. This a safety concern that needs an immediate fix. The potential for loss of life is extremely high with this defect.

THOR cabinet fell off also pulling down microwave. This cabinet contains all the HVAC controls, wifi connectivity, system control panel, and solar control panel. The passenger bench seat with seat belts is across from this cabinet. No one was hurt. The cabinet was hanging by its wires. The dealer came to our house to examine damage. No warning, No visible signs that it was coming apart.

Blind Spot System constantly disables while driving under varied circumstances.

On August 5, I descended on California Highway 88 East from the Carson Pass; less than 1 mile down a warning appeared to “Service Brake System”. The warning disappeared but the “brake” light on the instrument cluster remained on. I took the vehicle to Carson Dodge on August 6. The dealer performed diagnostics and made two repairs based on generated codes (C1223-68 & P0556). I picked it up on August 13 and drove about 200 miles; the warning re-appeared each time I drove it. I returned the vehicle to Carson Dodge on August 16. The “brake” warning was visible both times it was in for service. The 8/16 work order shows the same problem codes as the August 6 work order. The 8/16 order states that the technician was told by Star (Dodge technical support) that the warning was “normal operations caused by extended braking from a high altitude” so no repairs were required (and ignoring the two codes). I contacted Dodge Customer Service on 8/16. Jagen, a Promaster Case Manager called on 8/17 and told me that he investigated the issue and the “Service Brake System” safety warning was normal when going downhill. I asked if it was normal then where this was published; he said it was proprietary information and not published. I asked if he would provide confirmation in writing; he refused. “Jim”, a supervisor, called on 8/24; he repeated that going downhill would result in the warning light coming on and this was normal operations. That a safety warning consistently appears in normal driving on ordinary roads (e.g. from South Lake Tahoe to Carson City on Highway 50) and is “normal operations” is absurd. If I ignore this warning as “normal operations”, then how do I know when there is an actual problem? If normal, why isn’t it published anywhere? I am unable to confidently use the vehicle as I can’t know if the brakes will function. Brake reliability is a life-threatening safety issue, yet Dodge is telling me to ignore the vehicle’s safety warnings.

The Blind Spot Detector is not working. The van can be inspected upon request. This is a large vehicle and blind spot detection is an extremely important safety feature. A Dodge dealer found the following stored codes: U1700-87, c100B29, and c100e29 - I don't know if these are blind spot sensor codes or not. They have indicated they do not know how to fix it. This van is a Ram ProMaster 3500 that Jayco has converted to a class B RV (Jayco Swift T). It has not been inspected by Jayco or any others. The message center in the dash indicates the Blind Spot Detector is Disabled each time the van is started. This has appeared from the time of purchase of the van in early July. It continues to this day.

Vehicle bottomed out and lodged on concrete entering driveway. Thor Scope Ram Promaster 1500 Chassis sits low and Thor installed Cummins Onan generator and 2 Trojan batteries under the chassis, that sit 2 or more inches below the rear axle against the Cummins install guidelines. The generator needs 6 to 8 inches for ventilation according to manual and RV mechanics. Both generator and batteries collocated together coming in contact with road debris, objects, water on roadways may cause critical failure of systems resulting in hazardous conditions (stalling, loss of control, fire, explosion) to drivers.

August 6, 2021 NHTSA Safety Issue ID: 21V3960000 As a first-time purchaser of an RV, what I had hoped would be an answer to some of my life’s difficulties has turned out to be a nightmare. I walked into nothing less than a predatory vehicle purchasing experience with General RV in Ashland VA and the worst customer care experience ever from Thor Motor Coach, based in Elkhart, IN. Currently, I am stuck with a brand new 2022 Thor Scope Class B RV that has been sitting in my driveway since the day I purchased it on June 29th, 2021. Between July 1st and July 7th 2021, I have spoken with Thor Motor Coach customer care many times. On July 15th, I wrote a letter to Thor and delivered it by email per a rep's suggestion. 1.There’s a Safety Recall on Thor Motor Coach Scope 18M I learned through the Thor Motor Coach owner’s blog that there is a safety recall on some of the Thor Scope 2022 vehicles. The article dated June 5th 2021 https://www.rvtravel.com states that letters would go out to owners about the safety recall by July 26th 2021. I contacted Thor Motor Coach and spoke to a customer care rep, who verified on July 12, 2021, that there is a safety recall on the VIN associated with the vehicle I purchased, specifically that the Flex 190 solar panel junction box may overheat due to an electrical short and cause a fire and potential injury. Thor Motor Coach customer care recommended that I not drive the vehicle due to the safety recall, so in addition to the low clearance generator/batteries, and bottoming out issue that I've reported to NHTSA, the vehicle is not in safe driving condition and therefore remains in my driveway. To date, I have not received any written notification about the problem nor potential unsafe condition of the vehicle although NHTSA has posted notices under the Safety Issue ID number 21V3960000, but not the VIN.

The vehicle that I have is the very short wheelbase of the Ram Promaster, the 118” one which is shorter than anything that Ford Transit of Sprinter has. The issue is that the steering is horribly sensitive, meaning that if you move the steering wheel even a tiny bit the vehicle moves a lot. It is similar to the old days of those short wheelbase Jeeps and you hear of people complaining in about steering themselves off the road. I also own a short vehicle being a Volvo XC60 but that is fine compared to this. The safety issue here, is that if a driver is not as experienced and takes their eyes off the road even for an instance that any normal reaction to the steering wheel could be deadly. I am older, in my 50’s with a a lot of experience driving and even I am nervous about this, to the point that if I sneezed I would worry about a slight movement pushing me off the road or into oncoming traffic. My question is, is there oversight on standards for a minimum amount of steering per how it affects the vehicle? I have talked with other owners of same vehicle, but they have the longer wheelbase, they have no issues, so it leads me to wonder if Ram uses the same steering on all vans, which would explain the problem, as there needs to be different steering for a very short wheelbase like mine vs a longer wheelbase vehicle. It is so bad that I will not let any of my 3 daughters drive this van. Also, when I first purchased this van new, I did reach out to Ram about this and never heard any reply, this is unacceptable. My plan going forward is to sell this van, as I recently drove a standard length Ford Transit and it drove so much safer than mine!! My hope in this email, is that the Board investigates this for safety issues, I certainly hope that no lives have been lost, and if my email can save anyone somewhere then that is a mission accomplished; And if anyone at Ram know about this and didn’t do anything then they are liable.

The contact owns a 2021 Ram Promaster 1500. The contact stated that while driving at various speeds, the blind spot monitoring system was not working properly. The system continued to play an audible chime. The system was registering that vehicles were nearby even though there was none. The contact spoke with an unknown local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 300.

THE BACK SEATBELTS SEIZE UP AND NO LONGER EXTEND. THIS CAN HAPPEN AT ANY TIME. THERE HAVE BEEN NUMEROUS COMPLAINTS ON THE FORUMS AND SOMEONE EVEN POSTED A VIDEO DESCRIBING THE ISSUE BEING RELATED TO THE LEVELING FEATURE IN THE SEATBELT MECHANISM NOT FUNCTIONING CORRECTLY: HTTPS://WWW.YOUTUBE.COM/WATCH?V=RO6BNJE-LKK