2021 Ram ProMaster Complaint Log

The contact owns a 2021 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, but provided no assistance. The contact was informed that the recalls were not associated with the VIN. The contact had not experienced a failure.

On [XXX], while driving my 2021 Ram ProMaster 2500 at highway speed in Florida, the van suddenly lost all power and came to a near stop, then re-engaged. Vehicles were in front and behind me, creating an immediate risk of serious collision, injury, or death. I pulled over ~30 minutes, restarted, but it could not exceed 20 mph while RPMs were high. AutoZone confirmed limp mode and advised a dealer. I drove it home to Port Charlotte, then had it towed to Gettel Dodge Chrysler Jeep Ram, Punta Gorda, FL, where after two weeks it was diagnosed with a failed transmission requiring replacement. The transmission can be inspected at the dealership. No warning lamps appeared before failure. Problem confirmed by AutoZone and the dealer. I contacted Stellantis (Case #[XXXX], contact Regina Knox; dealership contact Noel), but repair assistance was denied. The van also has two active recalls, including risk of rolling out of park, unremedied. This transmission failure constitutes a serious and imminent safety defect, creating a hazard to myself and the public. I request NHTSA investigate this defect, compel Stellantis to repair it at their cost, and consider any further regulatory action necessary to prevent injury or death. Vehicle info: 2021 Ram ProMaster 2500, 130,000 miles, VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased the vehicle above used on 4/22/2024 with roughly 70,000 miles on it. At 121,000 miles I lost the reverse gear in the transmission and the vehicle displayed 2 code P0736 and P0792. I call my local Chrysler dealership and inform him of the situation, and the service manage advise me of a recall 44A / NHTSA 23V-301 and asks for the VIN. He tells me that the recall has been completed on the vehicle and the cost to fix (replace the transmission) the vehicle will cost me about $4,000.00. I read the recall notice, and it states the vehicle effected had roughly 133,000 miles. The recall must have been closed by the previous owner but that does not change the fact that the manufactures initial repair did not cure the problem being that my vehicle had the catastrophic failure close to when the manufacture stated the problem in the recall. There are many owners of the same vehicle out there that will attest to the transmission failure on these vehicles. I would hope your department will take a serious look into this matter and hold the manufacture accountable and reimburse the cost of the repairs to the owners.

Recall Remedy Failure NHTSA Recall Numbers: 25V-720 (67C) & 25V-552 (59C) I am reporting a failure by FCA US LLC to provide a timely remedy for Recall 25V-720. As of Jan 2026, the remedy remains "under development" since Oct 2025. Specific Safety Concerns for RV Owners: My vehicle is a 2022 Thor Tellaro motorhome. The admitted "Risk of Vehicle Fire" is critical because the vehicle contains propane and lithium/AGM battery systems. Despite the Part 573 report on the NHTSA server listing a "Do Not Drive. Park Outside" advisory, the manufacturer has failed to check these boxes on the consumer-facing summary and has broken links ("File Not Found") for the 67C technical documents on their owner portal. This lack of transparency and the 90+ day delay for a fire-risk remedy has rendered my vehicle unusable. I request that NHTSA investigate why these safety advisories are being obscured from consumers and force the manufacturer to provide a buy-back or immediate repair.

The 2021 Ram ProMaster 2500 I purchased from a dealer on 12/6/25 now has a serious safety defect. The transmission began grinding when shifting into Drive on 1/27/26. Immediately after, the vehicle started rolling backwards while fully in Park with the engine running. This indicates a failure of the parking pawl or internal gearset. The backup camera also does not function, there are coolant and power steering leaks, and the axle/wheel bearing is failing. The dealer claimed the van passed a “120-point inspection,” but it is clearly unsafe and unfit for operation. This defect poses a risk of rollaway injury, crash, and property damage.

The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted; the garage door, driveway, side door, and some of the landscape were damaged. The fire department was called and extinguished the fire. No police report was filed. The contact was informed by the fire department that the fire started due to a mechanical issue in the engine area. Afterwards, the contact was informed by the fire department that the investigation into the origin of the fire was inconclusive. The insurance company was notified and towed the vehicle to an unknown location. The insurance company declared the vehicle a total loss. The manufacturer was notified of the fire. The manufacturer advised the contact that a field inspector would be sent to inspect the vehicle. The field inspector had inspected the vehicle. The contact received an email from the manufacturer stating that the damage was not their responsibility and the claim had been closed. The contact stated that two weeks prior to the fire, a message saying "rear camera not available" was displayed, and an unknown warning code was illuminated on the instrument panel. Upon further investigation, the contact discovered that NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) was associated with the VIN. The failure mileage was approximately 64,000.

The contact owns a 2021 Ram ProMaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he lost income because the parts were not currently available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2022 Thor Scope RV built on a 2021 Ram Promaster 1500 Chassis. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

This is in regards to cooling fan overheating and causing fire. My closest dealer scheduled me for the recall knowing why I was coming in. When I arrived they told me it was a lengthy repair but confirmed it would be done by the end of day. I changed my plans around this and when end of day came they said the did not have the parts on hand to complete the recall and needed to order them but confirmed the vehicle indeed needed the recall parts. why would they schedule the service, check on the timeline, and then figure out they didn't have the parts? I was down a work truck, work day, transport cost to and from dealer, added an oil change because I would be there only to be let down like this. I have heard nothing from the dealer as a follow up on getting this resolved

The rearview camera intermittently fails when the vehicle is shifted into reverse. The image flickers, becomes distorted, upside down, or goes completely blank. This is a known issue covered under Recall #59C, but the dealer stated there is currently no available remedy. The failure makes backing up unsafe and unpredictable.

The vehicle suddenly and without warning experienced a complete loss of steering control, rendering it undrivable and forcing it to stop on the side of a public roadway. This created a significant risk to my personal safety and to public safety. On the same day, the vehicle was towed to an authorized RAM dealership for inspection. The dealership confirmed that the serpentine belt had broken, there was abnormal noise from the alternator, and the entire power steering system was internally contaminated with metal shavings, requiring complete replacement of the power steering system. The selling dealer has refused to accept rescission of the sale and has also refused to cover the necessary repair costs. The vehicle was unlawfully sold to me while it was subject to an unresolved safety recall, demonstrating a serious disregard for my safety and the safety of others.

The contact owns a 2021 Ram Promaster 3500. The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA Campaign Number: 25V552000 (Structure). The contact called an unknown local dealer and was referred to a Dodge dealer for assistance. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle and the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available. The failure mileage was approximately 14,272.

The vehicle experienced a sudden and complete loss of steering control during normal driving on a public roadway. The steering wheel became extremely difficult to turn, and the vehicle became immobilized, creating a serious risk of collision and injury. The vehicle was towed to an authorized RAM dealership, where inspection confirmed a broken serpentine belt, abnormal alternator noise, and metal contamination throughout the entire power steering system. The dealer advised that the entire power steering system requires replacement. The presence of metal debris in a critical steering system indicates a pre-existing mechanical defect that could not reasonably develop within 27 days of normal use. No warning lights or messages appeared prior to the failure. At the time of sale, the vehicle was also subject to unresolved safety recall(s). The selling dealer refuses to rescind the sale or provide a refund.

The contact owns a 2021 Ram Promaster 2500. The contact stated that while driving at various speeds, the headlights were not producing adequate lighting while driving at night. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact called Mopar and was referred to the dealer for assistance. The manufacturer was not contacted. The failure mileage was approximately 35,000.

The contact owns a 2021 Ram Promaster 1500 equipped with Nexen Tires, Tire Line: Rodian CT8, Tire Size: P225/75/R16, DOT Number: 8EAKHMEL3420. The contact stated that while driving at 65 MPH, the passenger’s side rear tire experienced tread separation. The contact was able to replace the tire with the spare. While driving, the driver's side rear tire also experienced tread separation, and the vehicle became difficult to control. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the tires needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate tire mileage was 1,000. The vehicle failure mileage was approximately 13,304.

There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue but is not covered under the recall.

My 2021 Ram ProMaster 2500 has two open safety recalls with no remedy available: NHTSA Recall 25V-552 (rearview camera FMVSS 111 compliance issue) issued August 26, 2025 NHTSA Recall 25V-720 (cooling fan fire risk) issued October 23, 2025 As of April 2026, no remedy has been provided for either recall. The vehicle is used commercially for rental income, and the lack of a repair has caused financial loss of approximately $500–$1,000 per month. One of the recalls involves a potential vehicle fire risk. The prolonged delay without a remedy is concerning for both safety and financial reasons.

Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.

The contact owns a 2021 Ram Promaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated while shifted in reverse(R), the rearview camera failed to display a clear image of the rear of the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

21st century auto group in Springfield, NJ 908-883-3988 305 US Highway 22, Springfield, NJ 07081 sold me a non compliant vehicle where the esc system didn’t work violating Fmvss 126 when I tried to return the non compliant vehicle they wouldn’t give me money back.

Ram Promaster van continued to roll (backward) when securely shifted into park

The contact owns a 2021 Ram Promaster 2500. The contact stated that the driver’s and passenger’s side seat belts' webbing was frayed. The contact had not experienced a failure with the seat belts; however, due to the safety concerns, the vehicle was taken to the dealer, and the seat belts were replaced. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure. The failure mileage was unknown. The VIN was not available.

The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notification of NHTSA Campaign Number: 25V552000 ( BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that several employees refused to drive the vehicle due to safety concerns. The failure mileage was approximately 45,000.

ABS ESC lights came on and near crash most likely due to loose ground wire. From unrepaired recall 24V-290 (43b)

There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue, but is not covered under the recall.

Backup camera work intermittently

The contact owned a 2021 Ram 3500 Promaster. The contact stated one of his employees was driving at 40 MPH, when a burning odor was emitted from the vehicle. Smoke was emitting from under the hood and entered the vehicle through the A/C vents. The driver exited the vehicle. The driver did not sustain any injuries. None of the air bags deployed. It was unknown if any warning lights were illuminated. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to a towing yard. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was approximately 80,000.

Tire size LT225/75R16. Tires are OEM on 2021 Ram Promaster 3500 - Purchased New in February 2022. Vehicle has 24,500 miles and tires are regularly rotated. Presure check of tires showed tires were at proper inflation for vehicle. TPMS did not issue a warning, because tire never lost pressure. On February 6, 2024 when driving southbound by mile marker 250 on Interstate 75 in Florida, the steering wheel started feeling funny like I was driving on a really rough road. When I looked out my rear camera, it appeared that tire tread scraps were coming from my vehicle. After slowing down to the breakdown lane, I inspected all four tires and found that tread had separated from the middle of the drivers side rear tire. I was able to slowly make my way to a nearby rest area, when I got help changing the tire out to the spare. The tread separated and caused the van to be unstable. The flying tread pieces were a danger to other vehicles on the road. If I had continued driving, the tire could have exploded causing damage to my van and to other vehicles on the road. Called dealer and was told these tires only have a 90 warranty.

The backup camera failed and the screen is black with an error message. In a large cargo van it becomes nearly impossible to see behind you. The problem was reported to the RAM dealer in Broomfield, they inspected the camera and agreed it needed to be replaced. This issue had been going on for a full year at least.

The back up camera in the screen is upside down.

Bought RV new 4-27-2022, on Nov. 18, 2024 with 27,028 miles RAM dealer discovered l/rear NEXEN factory installed tire had failed due to tread separation.

The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that the camera had stopped operating in 2024. Additionally, the contact had stopped driving the vehicle due to a recent recall letter received for NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact made several calls to the local dealer but was advised that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 59,000.

While preparing for a trip, I noticed the upper kitchen cabinetry is detaching from the ceiling and in danger of falling. This section is part of the cabinetry housing the microwave. The detaching cabinet has a glass plate attached to the bottom as a heat guard for the stove directly below it. The stove also has a glass top. It has the potential to injury an occupant both by its weight and glass breakage during travel or when stationary. Occupants can be sitting directly across from the cabinet on the couch which has seat belts. There is a 16 inch aisle between the stove top and the edge of the couch. I'm not sure if this is the appropriate type of safety issue for your agency, but I felt it could surely injure occupants in the kitchen area.

My van began making a loud squeaky sound, louder at low speeds and less at higher speeds. It sounded like it was coming from the wheels or undercarriage. There were no dash warning lights, alarms, or any other indicator of a serious issue. I drove the van around town for a few days approximately 30 miles. The van is heavy and I live in a hilly area, so I use the parking brake fairly often. I applied the parking brake within that week on an incline, and when I released the parking brake and drove forward, the squeak was louder then ever, so much so, people stared. There were no error or warning message on the dash or elsewhere. The parking brake indicator had come on normally while engaged and went off when it was released. I drove it directly to the local Ram dealer, as it seemed worse, hoping it was just in need of minor lubrication. It had just been serviced at the same dealer a few months earlier and I was told "it was like new with its low 12,500 miles". I explained the new noise and that I didn't want to cause damage by driving it, although there were no warning lights on. My van is still under the original warranty for a few more months. Even though they were booked, an employee went out and felt by the rear driver's side wheel and said it was really hot and likely a frozen brake caliper. They were able to fit me in and discovered the parking brake was frozen, which was causing the noise. They ordered the parts to repair, disengaged the parking brake, and said it was safe to drive as the main brakes were a separate system. They said not to apply the parking brake again as it would hang up as before. -The dealer ordered the parts over a month ago, but said the brake parts are not only on back order, but with no estimated shipping date, meaning they aren't even manufacturing them. -I am driving without a parking brake in a heavy vehicle in a hilly area with no pending solution and heading into winter weather. This is a safety issue! Please help ASAP.

The component that failed/malfunctioned is the CV axle, the part is no longer available for inspection. The safety risk posed is loss of control of the vehicle, subsequent damage to other vital steering and stability parts such as the wheel bearings, axles, alignment, and lower ball joint. The problem has been confirmed by a RAM dealership, and corrected under an extended warranty. The component has not been inspected outside of the RAM dealership technicians and potentially the warranty provider. There were no warning lights or indicators from the computer/OBD. Physical symptoms and signs included uncontrollable vehicle shaking/vibration, and difficulty maintaining control at high speeds. Other symptoms/signs may include the frequent need for realignment, and unique tire tread wear patterns. Symptoms appeared around 58,000 original miles. With a fleet of these vans, this problem has been noted more than once.

The driver was driving uphill when his RAM ProMaster suddenly lost power and rolled back down the hill, hitting a tree and stopping. During this time, the driver had absolutely no control over the vehicle, and the brakes didn’t work at all. The driver attempted to steer the vehicle, pumped the brakes, turned the key, and pulled the emergency brake, but nothing worked. Internal and external cameras captured the entire event. Will provide video upon request, cannot upload.

When we started the engine, the awning deployed and almost injured one of us. We have already supposedly had this problem repaired due to a recall. Obviously it is still a danger to ourselves and others.

Solar panel on RV roof detached and was hanging by connector only when flagged by other motorist.

There were two recalls for the Carefree Awning unexpectedly deploying on Winnebago Travato camper vans. I recently went in for the 2nd recall and after completing it, the awning failed when the shop was testing it after completing the recall. Recall letter arrived on April 8th and called my dealer (McLain’s in Denton) on April 9th, and they ordered parts. They texted on June 13th to say the parts had arrived. I called and scheduled the first slot. I arrived on Jun 24th at 9am. By early afternoon, the lead tech came to visit me and said this recall was very complicated, and it appeared it would not be complete that day. My wife drove the 80+ mile round trip to pick me up that afternoon. On Tuesday (6/25) about mid-day they called and said they were done, but when testing it, the awning shot out at high speed. They said the wedge had been installed, which was supposed to prevent this issue, so I don’t understand how it failed. They said there were ordering a new motor. I sent emails to both Winnebago and Carefree to alert them to this failure and ask that they investigate how this recall did not solve the issue of awning deployment from a broken gear. Winnebago responded, "We would recommend McClain's review this issue with our tech support. If the awning recall is done properly, this should not happen. The recall remedy has been thoroughly tested and approved by NHTSA.” I replied to them and ask them to reach out to McClain’s and do a thorough investigation. On Wednesday (6/26), I checked with McLain’s, and they said they were still waiting for Winnebago to approve the replacement motor. Friday (6/28). I got a text at 9am saying the part arrived. Carefree did respond and said they would need a photo of the wedge installation to make sure it was done correctly. Winn and Carefree should be taking this more seriously and investigating. They completed it and I picked it up on Sat (6/29). It is working, but I have no confidence they fixed the root issue.

The blind spot monitoring function frequently disables while driving this vehicle. This occurs more often during warmer weather and in my case only seems to happen when the brakes are applied. For a few minutes after each "blind spot disabled" warning, you cannot reset the blind spot alert function through the touchscreen system. This is a safety issue because you often don't notice that the blind spot alert is disabled and expect to see or hear the blind spot warning when driving if an approaching vehicle is in your blind spot. This issue seems to primarily affect 2021 Ram Promaster vans. There are many posts in the ram promaster online forum about it @ [XXX] . My dealer connected my promaster to their computer just after the disable warning and there was no indication that it had happened--even though you could visually see that the blind spot monitor was off in the vehicle touchscreen monitor. They kept the vehicle for an afternoon and could not determine what was causing this malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ram Promaster 1500. The contact stated that while reversing, the rear-view camera displayed a dim image, impairing the view of driver. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, parts were not yet available. The contact stated that because of the failure, the contact was involved in two minor crashes while reversing. The contact was excited to learn about the recall; however, the parts were not yet available. The contact stated that the manufacturer needed to take accountability and provide the parts for the repair. The manufacturer was made aware of the failure, and a case was filed, and the complaint was escalated. The failure mileage was approximately 15,000.

The Transmission in these vehicles have been known to fail. This is just one of 38 in our fleet. Currently there are 8 of these vehicles at dealerships with transmission problem. We also have 4 more now that have to wait for dealerships to have room for them. Between the 2 dealerships within 6 miles of our business headquarters, they currently have almost 70 ProMasters with transmission problems and can only fix one at a time due to lack of parts. Some wont shift out of first, some wont shift into drive at all, and only work in reverse. The danger comes from not being able to shift while on busy roadways. leaving drivers stranded sometimes many miles from our fleet people that can help them get back to headquarters. If this is not the proper agency to report this to, then may we kindly request being pointed in the proper direction

The contact owns a 2021 Jayco Swift RV built on a 2021 Ram Promaster 3500 Chassis. The contact stated that while driving downhill at an undisclosed speed, the transmission failed to shift out of low gear, and the RPMS were significantly high. The vehicle was taken to the dealer, where it was determined that the motorhome standard weight had exceeded the transmission and engine capacity. The contact stated that the only equipment that was added to the RV standard weight was a spare tire. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.

The contact owns a 2022 Jayco Entegra hauled by a 2021 Ram Promaster 3500. The contact initially heard an alarm sound coming from inside the RV. Upon opening the RV door, heavy, white smoke filled the entire RV. The fire department was called to the scene where they discovered the source of the smoke coming from the RV's battery; however, no flames were seen. The fire department was able to extract the battery from the RV and let the battery air out in an open field until the smoke dissipated. A fire report was filed and no injuries were reported. The manufacturer was notified of the failure. The contact later received a recall notice for NHTSA Campaign Number: 24V160000 (Electrical System) which was linked to the failure. The vehicle remained in the owner's possession where it had yet to be diagnosed or repaired. The failure mileage was 10,589.

Every time the vehicle is driven downhill for an extended period, such as over a mountain pass, the brake system light comes on and can only be turned off by stopping the vehicle and turning the car off. This has happened every time I go over a mountain pass for the last 1-1/2 years. I have reported this to the Ram dealer and have been told that this is a known issue on Ram Promasters and that there is no resolution by multiple technicians. It is disconcerting every time it comes on, but I worry that when I really have a brake issue I will not know it since the brake light comes on all the time already.

Sir/ma'am GM. The issue with the PROMASTER is water getting into the engine bay. It appears that gaps appear in between the windshield and the cowling. Researched multiple social media posts and this is a growing issue with the PROMASTER. Water flows through the center of the cowling and accumulates on the engine and other electrical components within the engine bay. This creates a safety hazard while not while driving but also while parked.

The contact owns a 2021 Ram ProMaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that while in reverse on several occasions, the rear-view camera failed to activate, and the instrument panel was black. The vehicle was taken to the same dealer on several occasions and the security gateway module was replaced. The vehicle was repaired twice however, the failure reoccurred. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 3,000.

The contact owns a 2021 Ram Promaster 2500. The contact stated that while parking the vehicle, the back-over prevention camera failed to operate as needed. The vehicle was turned off and restarted. The vehicle was diagnosed by the dealer and the failure was stated as a manufacturer’s defect. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.

This unit will not go up hills. The RPM are 5-6 and the speed is only 40mph Semi trucks pass us going up hills We cannot drive speeds beyond 55-60 mph with highway driving This causes a danger to ourselves and the drivers around us. The backup of traffic is not safe. The dodge ram dealership advised us the unit is not road ready for hills because of its weigh. Can you access the safety of this unit