2009 Toyota Matrix Complaint Log

ONGOING STEERING PROBLEMS ON 2009 MATRIX CAUSE IT TO OVER STEER WHEN CAR HITS BUMPS OR WHEN THERE IS A WIND OF ANY KIND. THE FASTER THE SPEED, THE WORSE THE PROBLEM. IT IS DANGEROUS TO DRIVE IN WINDY CONDITIONS. THE CAR BADLY OVER STEERS AND I AM AFRAID IT WILL ROLL IN WINDY CONDITIONS. *TR

2009 TOYOTA MATRIX. CONSUMER STATES PROBLEMS WITH VEHICLE THROTTLE *TGW THE CONSUMER STATED THE THROTTLE WAS OVERLY SENSITIVE UPON THE SLIGHTEST APPLICATION. THE CONSUMER STATED HIS WIFE BARELY AVOIDED AN ACCIDENT, WHEN THE VEHICLE SUDDENLY ACCELERATED. IN ORDER TO GET THE VEHICLE TO STOP, SHE TURNED OFF THE IGNITION. THE CONSUMER STATED THE UNWANTED ACCELERATION HAS OCCURRED ON SEVERAL OCCASIONS.

WHEN YOU'RE DRIVING THE CAR UNEXPECTEDLY PULLS TO THE LEFT OR THE RIGHT THEN WHEN TRYING TO CORRECT THE STEERING OVER CORRECTS THUS JERKING THE CAR IN WHICH EVER DIRECTION YOU ARE TRYING TO CORRECT. THIS ACTION OCCURS EVERY DAY. WE HAVE TAKEN THE VEHICLE TO TWO DIFFERENT DEALERSHIP SERVICE DEPARTMENTS, AT ONE WE WERE TOLD THE FRONT TIRES WERE SWAPPED AND AT THE OTHER THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM AND WE WERE TOLD THAT THERE WAS NOTHING WRONG WITH THE STEERING AND THAT WITHOUT A RECALL THERE WAS NOTHING THEY COULD OR WOULD DO TO FIX THE PROBLEM. *TR

TL*THE CONTACT OWNS A 2009 MATRIX. WHILE DRIVING 35 MPH, SHE DECREASED SPEED AND PLACED HER FOOT ON THE BRAKES; HOWEVER, THE VEHICLE ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE CONTINUED TO ACCELERATE EVEN AFTER THE CRASH OCCURRED UNTIL THE CONTACT SHIFTED INTO NEUTRAL GEAR AND CAME TO A STOP. THERE WERE NO INJURIES. A POLICE REPORT IS AVAILABLE IF NEEDED. THE VEHICLE WAS TOWED TO A DEALER TO BE INSPECTED BY A TECHNICIAN. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 30,000.

BOUGHT 2009 TOYOTA MATRIX IN SEPT. 2009... HAVE EXPERIENCED BOTH GAS PEDAL ISSUES AND STEERING ISSUES. GAS PEDAL ISSUE HAS BEEN "FIXED". IN REGARDS TO THE STEERING ISSUE, I HAVE NOTICED THAT WHEN I WAS DRIVING AT SPEEDS OVER 35MPH IT DOES PULL TO THE RIGHT AND FEELS LIKE THE CAR IS BEING PUSHED BY WIND, MY DAUGHTER & HUSBAND ALSO EXPERIENCED THIS WHILE DRIVING THE CAR. I DID NOT REPORT THE STEERING ISSUE TO ANYONE BECAUSE I DID NOT KNOW IT WAS A DEFECT, THIS IS THE FIRST TOYOTA I HAVE OWNED AND THOUGHT IT WAS A TOYOTA THING. ALSO, I WAS INVOLVED IN AN ACCIDENT IN NOV. 2009 IN THE TOYOTA MATRIX, I AM UNSURE OF WHETHER THE GAS PEDAL ISSUE MAY HAVE PLAYED A ROLE IN THAT INCIDENT. I DO NOT OWN THIS CAR NOW, I TRADED IT IN ON ANOTHER VEHICLE. *TR

ON SEVERAL OCCASIONS I NOTICE MY ACCELERAR /GAS PEDAL STICKING. ALSO AT TIMES HARD TO PRESS THE ACCELERATOR ALSO.AT 1 TIMES I ALMOST HAD AN ACCIDENT HAD I NOT BEEN ABLE TO PUT THE CAR IN NUETRAL AND STOP,ALMOST GETTING HIT DOING IT.I DIDN'T REALISE WHAT IT UNTIL I READ ABOUT THIS RECALL AND WAS NEVER CONTACTED TO THIS DAY ABOUT IT FROM TOYOTA OR ITS DEALER. *CN

I WOULD LIKE TO REPRT SERIOUS PROBLEMS WITH THE ACCELERATOR (UNINTENDED ACCELERATION) AND BRAKE PROBLEMS (DON'T STOP WELL) OF MY TOYOTA MATRIX MODEL 2009. *TR

TOYOTA ACCIDENT I DRIVE A LEASED 2009 TOYOTA MATRIX. AT 8:24 AM ON NOVEMBER 16, 2009. PULLING INTO A PARKING SPACE AT THE DOCTORS OFFICE BUILDING BOCA RATON. THE CAR WAS ALMOST STOPPED AND MY FOOT WAS ON THE BRAKE, WHEN THE CAR REVVED UP TO THE MAXIMUM, JUMPED THE CURB AND HIT A PALM TREE. I IMMEDIATELY SWITCHED OFF THE ENGINE. I WAS DAZED, AND AFTER A COUPLE OF MINUTES I GOT OUT THE CAR TO SEE THE DAMAGE. HAVING HEARD OF CAR MAT PROBLEMS, I INSPECTED THE MATS, BUT NOTHING WAS OUT OF PLACE. AFTER A FEW MINUTES, I WENT TO MY DOCTORS APPOINTMENT , BUT HAD TO LEAVE BEFORE I SAW THE DOCTOR, AS I DIDN'T FEEL WELL. DESPITE A LOT OF FRONT END DAMAGE, THE CAR WAS DRIVABLE, SO I DECIDED TO DRIVE THE CAR TO MY HOME , BUT I WAS FRIGHTENED ALL THE WAY AS I THOUGHT THE CAR MIGHT DO THE SAME THING AGAIN IN TRAFFIC. WHEN I GOT HOME I CALLED ALLSTATE AND REPORTED THE ACCIDENT. I TOLD THEM THERE IS A PROBLEM WITH THE CAR, AS IT ACCELERATED BY ITSELF, AND THE DRIVER SIDE AIRBAG DID NOT INFLATE.. PER INSTRUCTIONS FROM ALLSTATE, THE CAR HAS BEEN TOWED TO ED MORSE CADILLAC FOR REPAIR OF THE DAMAGE INCURRED. MY QUESTION IS, CAN I LEGALLY BREAK MY LEASE AND RETURN THE CAR TO TOYOTA, AS IT IS UNSAFE.. *TR UPDATED 05/25/10 UPDATED 07/29/10 UPDATED 12/21/10.*JB

WE HAVE A 2009 TOYOTA MATRIX THAT WOULD NOT STOP AS MY HUSBAND WAS DRIVING DOWN OUR LONG DRIVEWAY. HE WENT OVER A CURB, HIT SOME BUSHES, WENT DOWN THRU A FIELD AND ALMOST INTO OUR POND--THIS HAPPENED TWICE BEFORE HE FINALLY GOT IT STOPPED BEFORE HITTING A LARGE BOULDER. WE WANT THE SCRATCHES FIXED.

DRIVING MY 2009 TOYOTA MATRIX - I WAS DRIVING IN BACK OF A TRUCK AND HE SLAMMED HIS BRAKES ON. I HAD TO BE DRIVING ONE CAR AWAY FROM HIM THEN ALL OF A SUDDEN HE SLAMMED ON HIS BRAKES - I HAD TO BE GOING 25 MILE PER HOUR. MY CAR ACCELERATE UP AND BY THE TIME I PUT MY BRAKES ON I HAD SLAMMED INTO HIS CAR GENTLY. IT WAS BECAUSE OF HOW SLOW I WAS GOING THAT SAVED ME. *TR

TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. WHEN STARTING THE VEHICLE ALL OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE SPEEDOMETER FAILED, AND THEN THERE WAS A LOSS OF POWER STEERING. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALERSHIP FOR INSPECTION. A TECHNICIAN STATED THAT BECAUSE THEY COULD NOT DUPLICATE THE FAILURE THEY COULD NOT PROVIDE A REMEDY. THE CURRENT AND FAILURE MILEAGES WERE 72483. UPDATED 12/17/09 *BF THE WARNING LIGHTS REMAINED ON UNTIL THE IGNITION WAS TURNED OFF. THE SPEEDOMETER AND TACHOMETER NEVER LEFT ZERO. UPDATED 12/21/09

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE ENGINE WOULD MAKE A VERY LOUD NOISE, SIMILAR TO THAT OF A DIESEL TRUCK. ONCE THE NOISE CEASED, THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD STALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS, WHERE THE CONTACT WAS INFORMED THAT THE CRANK SENSOR, FRONT ROTORS, AND COMPUTER ALL EXPERIENCED FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 66,000. UPDATED 09/28/2011 *LN

I HAVE A 2009 TOYOTA MATRIX WITH 5000 MILES ON IT. IT WILL BE MOVING DOWN THE ROAD FINE AND START MOVING TO THE LEFT INTO THE NEST LANE ON THE HIGHWAY. UPON TRYING TO CORRECT IT WILL GLIDE TO THE OTHER LANE ON THE RIGHT. IT SEEMS LIKE A REAL STRUGGLE TRYING TO KEEP THE CAR IN THE LANE. I HAVE HAD THIS HAPPEN SEVERAL TIMES AND MY HUSBAND HAS ALSO EXPERIENCED THIS. WE TRIED TO BLAME IT ON THE WIND AND THE SHAPE OF THE CAR, BUT IT HAS NOT BEEN WINDY EVERY TIME THIS HAS HAPPENED. WE LIVE IN A SNOW BELT AND ARE CONCERNED IF THIS WOULD HAPPEN ON SNOW OR ICE WE WOULD NOT BE ABLE TO CORRECT AS NORMAL.

ON SEPT 9 2009, I WAS ON MY WAY TO LAS VEGAS NEVADA IN MY 2009 TOYOTA MATRIX SPORT AND NOTICED WHEN I EXCEEDED ALITTLE OVER THE SPEED OF 65 MY CAR BEGAN TO SWERVE SIDE TO SIDE NEARLY LOOKING LIKE I'M ABOUT TO SIDE SWIPE THE CAR IN THE NEXT LANE OVER..AND THIS IS NOT THE ONLY TIME THIS HAS HAPPENED A FEW MORE TIMES ON MY WAY TO WORK. AND I HAVE TAKEN MY CAR TO TOYOTA AND THEY KEPT ON TRYING TO CONVINCE ME THAT I NEED NEW TIRES AND I NEED ALIGNMENT DONE, SO REALLY THEY DIDN'T TO ANYTHING FOR ME MY CAR IS STILL NEW AND I DIDN'T NEED TIRES AT ALL I STILL HAD ALOT OF TIRE TREAD, AND IF YOU LOOKED AT THE TIRES YOU WOULD NOTICE I WAS BURNING NOTHING BUT SHOULDER WERE GOING SINCE I GOT IT. SO I'VE BEEN VERY UNHAPPY WITH TOYOTA THEY HAVEN'T DON'T ANYTHING TO MAKE ME HAPPEN BUT JUST WANT TO TRY AND CHARGE ME FOR SO MANY "SERVICES" THAT MY CAR "NEED". :( VERY SAD THAT I BOUGHT A TOYOTA, I THINK I SHOULD HAVE GOTTEN A FORD. *TR

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE ALL-WEATHER FLOOR MAT INTERFERED WITH THE ACCELERATOR PEDAL AND CAUSED THE DRIVER TO EXPERIENCE UNINTENDED VEHICLE ACCLERATION. THE CONTACT IS AWARE OF THE SAFETY RISK AND THE POTENTIAL FOR A CRASH IF THE FLOOR MAT INTERFERED WITH THE ACCELERATOR OR BRAKE PEDALS. THE FAILURE AND CURRENT MILEAGES WERE 400. UPDATED 12/7/09 *CN UPDATED 12/08/09.*JB

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE ACCELERATOR PEDAL WAS STUCK THREE TIMES WHICH CAUSED UNINTENDED ACCELERATION. HE KICKED THE ACCELERATOR PEDAL THE FIRST TIME AND IT RELEASED. HE ALSO ENGAGED THE BRAKE PEDAL WHEN THE FAILURE OCCURRED TO PREVENT AN ACCIDENT. HE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT MAY ONLY NEED A LUBRICANT ON THE PEDAL AFTER THE SECOND FAILURE OCCURRED. WHEN THE THIRD FAILURE OCCURRED, THE DEALER REPAIRED THE VEHICLE PER RECALL 10V017000, VEHICLE SPEED CONTROL, ACCELERATOR PEDAL. THE CONTACT WAS NOT CONFIDENT WITH THE REMEDY. THE CONTACT WROTE A LETTER TO THE MANUFACTURER AND WAS INSTRUCTED TO FILE A DISPUTE. THE CURRENT MILEAGE WAS 22,626. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

THE CONTACT THAT THE 2009 TOYOTA COROLLA MATRIX STALLS EVERY TIME THE CONTACT STOPS AT AN ENTER SECTION. AND WHEN THE CONTACT TURNS THE CAR BACK THE VEHICLE HAS NO POWER. THE CALLER HAS OWNED THE VEHICLE FOR 5 MONTHS. THIS HAS ALSO HAPPENED WHEN THE CONTACT TRIES TO PULL OFF FROM THE INTERSECTION. PROBLEM STARTED AT 3000 MILES CURRENT MILES IS 9000. UPDATED 12/30/09 *BF THE CONSUMER STATED THE STALLING WOULD OCCUR AFTER PULLING INTO AN INTERSECTION AFTER IDLING AT A RED LIGHT. THE DEALER STATED THEY DID NOT KNOW HOW TO ADDRESS THE PROBLEM, BUT THEY RESET THE ENGINE CONTROL MODULE, HOWEVER THE STALLING CONTINUED. UPDATED 12/30/09.*JB

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED RAPIDLY AFTER SHE DEPRESSED THE ACCELERATOR PEDAL TO MAKE A LEFT TURN. THE VEHICLE CRASHED INTO ANOTHER VEHICE. THE AIR BAGS DID NOT DEPLOY. BOTH THE CONTACT AND DRIVER OF THE OTHER VEHICLE SUSTAINED NECK INJURIES; A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE IT WAS REPAIRED AT THE CONTACTS EXPENSE. THE MANUFACTURER CALLED THE CONTACT AND REQUESTED TO TAKE THE VEHICLE APART TO REPAIR THE PROBLEM. THE CONTACT WANTED REIMBURSEMENT FOR THE REPAIRS AND WANTED TO GIVE THE VEHICLE BACK ,AS SHE WAS STILL EXPERIENCING SUDDEN ACCELERATION INTERMITTENTLY. THE FAILURE MILEAGE WAS APPROXIMATELY 289. THE CURRENT MILEAGE WAS APPROXIMATELY 2,900.

TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THREE WEEKS AFTER THE VEHICLE WAS PURCHASED SHE MADE A LEFT TURN, THE VEHICLE ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AN AUTHORIZED DEALER WHO REPAIRED THE VEHICLE PER NHTSA CAMPAIGN ID NUMBER: 10V023000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL); HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ADVISED THE MANUFACTURER THAT SHE WANTED TO REPLACE THE VEHICLE; HOWEVER, THEY WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 300 MILES AND THE CURRENT MILEAGE WAS APPROXIMATELY 4,000.

2009 TOYOTA MATRIX SINCE PURCHASE HAS HAD A THROTTLE/BRAKE/TRANSMISSION ANOMALY THE CAR ACCELERATES SUDDENLY WHEN GOING DOWN A BIG HILL OR WHENEVER I BRAKE APPROACHING A RED LIGHT. ADDITIONAL BRAKE PRESSURE - SO FAR - HAS STOPPED THE CAR..BUT I EXPECT A VEHICLE TO SLOW DOWN NOT ACCELERATE WHEN I USE THE BRAKE PEDAL. THE RECALL FIX HAS BEEN APPLIED - SAME ACTION. I AM CONCERNED I AM DRIVING A VEHICLE THAT MAY SUDDENLY CAUSE A LIFE THREATENING PROBLEM, FOR ME OR SOMEONE IN FRONT OF MY VEHICLE. DEALER SHRUGGED - EXPECTED THE RECALL TO WORK. *TR

I WAS TRAVELING AT EASTBOUND AT 25 MPH AND ENTERED A CONTROLLED INTERSECTION IN MANITOWOC, WISCONSIN. A MOTORCYCLIST TRAVELING NORTHBOUND APPROACHING SPEEDS OF 60 MPH RAN A YIELD SIGN AND T-BONED MY 2009 TOYOTA MATRIX S 5 SPD MANUAL IN THE BACK PASSENGER DOOR AND BACK QUARTER PANEL. THE FORCE OF THE IMPACT SPUN MY MATRIX 180 DEGREES SO I ENDED UP FACING WESTBOUND AT THE CURB. THE PASSENGER-SIDE CURTAIN AIRBAG DEPLOYED. HOWEVER, THE DRIVER'S SIDE CURTAIN AIRBAG FAILED TO DEPLOY AND I ENDED UP WITH A MILD HEAD INJURY AND A SPRAIN/POSSIBLE DISLOCATION OF MY LEFT SHOULDER FROM WHERE I STRUCK THE INSIDE OF THE VEHICLE. MY CONCERN IS WHY THE DRIVER'S SIDE AIRBAG CURTAIN FAILED TO DEPLOY WHEN I WAS T-BONED BY A MOTORCYCLE AT 60 MPH TURNING MY CAR 180 DEGREES TO FACE THE OPPOSITE DIRECTION I WAS TRAVELING. IN MY OPINION, BASED ON THE IMPACT, MY SIDE CURTAIN AIR BAGS SHOULD HAVE DEPLOYED AS THE DIRECTION AND FORCE OF THE IMPACT WOULD OBVIOUSLY FORCE MY BODY IN THE SAME DIRECTION, NORTH, INTO THE SIDE OF MY CAR; THE SAME DIRECTION THE MOTORCYCLE WAS HEADED. THE FAILURE OF MY DRIVER'S SIDE CURTAIN AIRBAG DEPLOYMENT LED TO A HEAD INJURY AND A SHOULDER INJURY; POSSIBLY A DISLOCATION OF MY SHOULDER. I AM AWAITING THE RADIOLOGISTS REVIEW OF THE X-RAYS TAKEN TODAY AT AURORA HEALTH CARE CENTER ON REED AVENUE IN MANITOWOC, WISCONSIN. TOYOTA SHOULD TAKE MY CONCERNS SERIOUSLY AND INVESTIGATE THE AIR BAG SYSTEMS IN THEIR 2009 MATRIX MODELS. *TR

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE EXTERIOR SIDE VIEW MIRRORS ON BOTH SIDE OF THE VEHICLE BLOCK THE CONTACT'S VIEW WHENEVER A TURN IS BEING MADE. SHE STATED THAT THE MIRRORS PREVENTED HER FROM PROPERLY SEEING THE ROAD. THE DEALER STATED THAT THE MIRRORS WERE PLACED IN THE PROPER POSITION. THE FAILURE MILEAGE WAS 20 AND CURRENT MILEAGE IS 1,100. UPDATED 07/28/09. *LJ UPDATED 07/30/09.*JB

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE HEAD RESTRAINT WOULD MOVE UP INVOLUNTARILY AND NO LONGER SUPPORTED HER NECK AND HEAD. THE CONTACT CALLED THE DEALER WHO STATED THAT THEY WOULD PUT THE PERMANENT INDENTATIONS ON THE METAL FOR THE RESTRAINT SO THAT IT WOULD NOT MOVE; THE DEALER ALSO STATED THAT THE PROBLEM COULD BE IN THE SEAT DESIGN AND TO TAKE IT IN FOR DIAGNOSIS AS IT WAS. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. THE CURRENT MILEAGE WAS APPROXIMATELY 19,100.

I RECENTLY BOUGHT A 2010 TOYOTA CAMRY AND WAS NEVER CONTACTED BY THE DEALERSHIP OR TOYOTA ABOUT THE TWO RECALLS ON MY CAR. WHEN I CALLED THE DEALERSHIP TO MAKE AN APPOINTMENT TO FIX MY CAR, I WAS TOLD BY THE SERVICE PERSON THAT WHY DID I NEED TO FIX IT FOR, HE ACTED LIKE HE DIDN'T EVEN KNOW ABOUT THE RECALLS. THEY MADE ME WAIT TWO WEEKS FOR THE APPOINTMENT AND THEN HAD TO KEEP MY CAR FOR A WHOLE DAY. BEFORE THE 2010 CAMRY I HAD BOUGHT A 2009 MATRIX THROUGH ANOTHER DEALERSHIP AND I FINALLY THIS PAST WEEK RECEIVED A SAFETY RECALL ON THAT VEHICLE, WELL UNFORTUNATELY I DON'T HAVE THE CAR ANYMORE SINCE I HAD A CAR ACCIDENT IN MARCH OF 2009, WHERE I ALMOST LOST MY LIFE. HAD I KNOWN THE VEHICLE HAD ISSUES I WOULD HAVE IMMEDIATELY RETURNED THE CAR. I WENT THROUGH MONTHS OF PHYSICAL AGONY AND MEDICAL APPOINTMENTS AND TODAY I AM STILL NOT BETTER A YEAR LATER. I FEEL THAT I WAS BETRAYED BY TOYOTA NOT ONCE BUT TWICE. I WOULD NEVER BUY ANOTHER VEHICLE FROM TOYOTA. I FEEL THAT THE WAY THEY HANDLED THIS WHOLE RECALL SITUATION IS UNETHICAL. I COULD HAVE LOST MY LIFE AND NEVER KNOWN ABOUT THE CAR PROBLEMS. THEN I WATCH THE NEWS AND SEE THAT THERE HAS BEEN MANY DEATHS BECAUSE OF THIS AND I COULD HAVE BEEN ANOTHER STATISTIC. *TR

I PURCHASED A 09 TOYOTA MATRIX 5DR, 2WD, CUV ON 1/24/09. DURING THE FIRST WEEK IN MARCH 2009 I WAS DRIVING ON A 45 MPH CITY STREET GOING A LITTLE LESS THAN THE SPEED LIMIT WHEN ALL OF A SUDDEN MY CAR SPED UP. I GAVE THE GAS PEDAL A TAP THINKING IT HAD JUST STUCK, BUT THE MOTOR KEPT RACING AS I PICKED UP SPEED. I TOOK MY FOOT OFF THE GAS PEDAL AND PUT MY FOOT ON THE BRAKE PEDAL, BUT THE CAR WOULD NOT SLOW DOWN. I NEVER LOOKED TO SEE HOW FAST I WAS GOING, I WAS TOO BUSY, TRYING TO SLOW DOWN AND FIND A PLACE TO PULL OVER BEFORE I CAUGHT UP TO THE CAR AHEAD OF ME AND RAMMED INTO IT. LUCKILY THE TRAFFIC WAS LIGHT AND THE CAR IN FRONT OF ME A WAYS OFF, AND I WAS IN AN OUTER LANE AND FOUND A PLACE TO PULL IN, CONTINUING TO PRESS DOWN ON THE BRAKE PEDAL AS HARD AS I COULD. I IMMEDIATELY TURNED OFF THE KEY AND PUT THE CAR IN PARK. I TRIED TO START IT UP AGAIN AFTER A FEW MINUTES, BUT THE MOTOR CONTINUED TO RACE IN PARK. I TUNED THE IGNITION OFF, AND I THEN DISCOVERED THAT A FLOOR MAT HAD SLIPPED UNDER THE GAS PEDAL, SO I PULLED IT OUT AND STARTED THE CAR AGAIN. I STARTED NORMALLY. MY HEART WAS RACING AND IT TOOK ME MORE THAN AN HOUR TO GET MY EMOTIONS UNDER CONTROL BECAUSE I KNEW WHAT COULD HAVE HAPPENED HAD I BEEN DRIVING ON NEARBY RT. 95 WHERE TRAFFIC MOVES AT A FAST CLIP AND THERE IS REALLY NOWHERE TO PULL OVER. A FEW MONTHS LATER I SAW ON TV ABOUT OTHER PEOPLE HAVING THE SAME PROBLEM, BUT WITH HEART WRENCHING RESULTS. I CALLED TOYOTA HEADQUARTERS AND HAD THE INCIDENT DOCUMENTED. IT HAS ONLY BEEN A FEW DAYS THAT I SAW THE RECALL IN THE NEWSPAPER, SO I AM WAITING TO HEAR FROM TOYOTA. *TR

I WAS SOLD A DEFECTIVE 2009 TOYOTA MATRIX. MY SON WAS DRIVING THE VEHICLE MERGING INTO TRAFFIC. HIS LANE WAS ENDING AND THERE WASN'T AN OPENING FOR HIM TO MERGE. HE WASN'T ABLE TO STOP THE CAR AND ENDED UP RUNNING INTO A TELEPHONE POLE WHICH FELL ON THE VEHICLE AND IT WAS TOTALED. HE SAID THAT HE DIDN'T UNDERSTAND WHY HE COULDN'T STOP AND COULDN'T EXPLAIN WHAT HAPPENED. THE POLICE OFFICER WAS UPSET AT MY SON BECAUSE HE SAID THERE MUST HAVE BEEN A REASON HE CRASHED INTO THE POLE AND SINCE NO ONE COULD FIGURE IT OUT THE POLICE OFFICERS ONLY CONCLUSION WAS TO ASSUME THAT MY SON WAS SLEEPY. IN MARCH OF THIS YEAR I RECEIVED A CALL FROM THE LOCAL TOYOTA DEALER STATING THAT OUR 2009 MATRIX IS BEING RECALLED FOR THE DEFECTIVE ACCELERATOR PEDAL AND THAT I SHOULD BRING IT IN TO BE REPAIRED. I EXPLAINED TO THEM IT WAS TOO LATE THE VEHICLE HAS BEEN TOTALED IN AN ACCIDENT. I WAS ORIGINALLY INFORMED THAT TOYOTA WOULD DO AN INVESTIGATION. THEN AFTER SEVERAL WEEKS THEY TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THE VEHICLE IS NOT AVAILABLE FOR AN INVESTIGATION AND ALSO BECAUSE NO ONE ELSE HAS REPORTED PROBLEMS WITH THE MATRIX. THE FACT IS I WAS SOLD A DEFECTIVE CAR AND MY FAMILY AND I WERE IN DANGER EVERY TIME THE VEHICLE WAS DRIVEN. THE STEERING WHEEL WAS ALSO DEFECTIVE. THE AIRBAG WAS COMING OUT OF THE STEERING WHEEL AND THE WHOLE STEERING WHEEL. IT WAS REPLACED BEFORE THE ACCIDENT.

THE SIDE REAR-VIEW MIRROR IS LARGE AND CREATES A LARGE BLINDSPOT SO THAT IT IS VERY DIFFICULT TO SEE OBJECTS WHEN TURNING LEFT. I WAS TURNING INTO MY SUBDIVISION AND ALMOST HIT A VEHICLE THAT WAS WAITING FOR ME TO COMPLETE MY TURN BEFORE ENTERING THE INTERSECTION. I BELIEVE THE VEHICLE WAS A RED BMW SEDAN (SMALL), AND I DIDN'T SAW IT UNTIL WE ALMOST COLLIDED. FORTUNATELY I WAS GOING SLOWLY ENOUGH TO MAKE A QUICK CORRECTION WHEN THE DRIVER OF THE OTHER VEHICLE HONKED. I HAVE HAD NUMEROUS OTHER SIMILAR INCIDENTS DURING THE SIX MONTHS I HAVE DRIVEN MY CAR. *TR

2009 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SAFETY AND OPERATIONAL ISSUES WITH VEHICLE AND SEEKS TO RETURN VEHICLE FOR REFUND OF THE PURCHASE PRICE. *SMD THE CONSUMER STATED SHE HAS EXPERIENCED SEVERAL NEAR ACCIDENTS BECAUSE OF THE INABILITY TO SEE ONCOMING VEHICLES APPROACHING FROM THE LEFT AND TRAFFIC (PARTICULARLY PEDESTRIAN TRAFFIC) BLOCKED COMPLETELY FROM HER VIEW ON THE RIGHT BY THE LARGE SIDE MIRRORS. ADDITIONALLY, BACKING UP AND DETECTING APPROACHING VEHICLES FROM BEHIND CREATED AN ISSUE, BECAUSE THE PILLARS BY THE REAR WINDOW BLOCKED HER VIEW. IN ADDITION, THE VEHICLE MADE A GRINDING SOUND WHILE IDLING, AND THE UNDER MOUNT SOUNDED AS THOUGH THERE WAS A METAL GRINDING ON METAL.

BRAKE FAILURE--ROLLED INTO PARKING SPOT, STEPPED ON BRAKE AND CAR DIDN'T STOP. PRE-RECALL FIX ON TOYOTA MATRIX. *TR

FEBRUARY 09 I WAS DRIVING IN BACK OF A TRUCK AND STAYING FAR IN ADVANCE NOT CLOSE TO THE TRUCK. THE TRUCK WENT TO PUT HIS BRAKES ON AND MY CAR ACCELERATED AND I WENT TO PUT MY BRAKES ON AND THE CAR HIT THE TRUCK FROM THE BACK. *TR

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH; THE VEHICLE SUDDENLY SURGED AS THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ACCELERATOR PEDAL WAS REPAIRED, THE FLOOR MAT WAS REMOVED AND THE VEHICLE WAS RECALIBRATED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE CURRENT MILEAGE WAS APPROXIMATELY 35,000.

2009 LOW MILEAGE TOYOTA MATRIX STALLS SUDDENLY IN TRAFFIC, COMPLETE STALL, MUST RESTART. OCCURRED SEVERAL TIMES IN ALL SORTS OF WEATHER, BUT MOSTLY IN HUMID CONDITIONS. RESTART CLEARED ENGINE COMPUTER DEALERSHIP HAD DIFFICULT TIME REPLICATING FAILURE. FINALLY REMEDIED WITH REPLACEMENT OF ELECTRONICS PART IN JUNE 2009. *TR

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE IDLING AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS REAR-ENDED. A POLICE REPORT WAS FILED. THERE WAS A STEEL PLATE ON THE LOWER PORTION OF THE DRIVER'S SEAT, WHICH IS A NEW DESIGN ON THE 2009 TOYOTA MATRIX MODELS (ACTIVE HEADREST). AS A RESULT, THE CONTACT SUSTAINED INJURIES TO HIS LOWER BACK, A HERNIATED DISC, AND OTHER MAJOR INJURIES AS A RESULT OF THE IMPACT TO HIS BODY. THE MANUFACTURER WOULD NOT ASSIST AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 6,535 AND CURRENT MILEAGE WAS LESS THAN 12,111. UPDATED 03/17/09. *LJ UPDATED 03/17/09. *JB

I HAVE A 2009 TOYOTA MATRIX XR. IT STALL INTERMITTENTLY , MORE FREQUENTLY IN HUMID WEATHER. CAN NOT "RECREATE" SITUATION, BUT HAPPENS AT LEAST 5 TIMES PER WEEK NOW THAT WE ARE IN A MORE RAINY SEASON. I FIRST NOTICED THIS PROBLEM IN NOVEMBER BUT IT CLEARED UP DURING THE COLD MONTHS AND NOW IS BACK WITH THE FURY. I TOOK IT TO THE DEALERSHIP IN DECEMBER--AGAIN COULD NOT RECREATE FOR DEALER. YESTERDAY IT HAPPENED TWICE IN CITY TRAFFIC. I HAVE DROPPED OFF CAR AT DEALER AND THEY LOOKED AT IT TODAY AND COULDN'T FIND ANYTHING WRONG. THE CAR HAD 60 MILES ON IT WHEN I PURCHASED IT IN NOVEMBER AND CURRENTLY HAS 6,300 MILES. I HAVE SERVICED IT ACCORDING TO SCHEDULE. I HAVE DRIVEN A MANUAL TRANSMISSION EXCLUSIVELY FOR OVER 20 YEARS WITH NOT SIMILAR PROBLEMS. DEALER WILL LOOK AT IT BUT WILL NOT PROVIDE ME WITH LOANER CAR. *TR

THE 2009 TOYOTA MATRIX HAS A SAFETY ISSUE IN MY OPINION. I BOUGHT MY MATRIX (NEW) FROM DOWNEAST TOYOTA IN BREWER, MAINE, ON OCTOBER 6, 2008. WHILE DRIVING THIS CAR DURING A TEST DRIVE IN THE PROXIMITY OF THE DEALERSHIP ABOUT 60 DAYS PRIOR TO MY PURCHASE, THERE CAME A TIME WHEN I HAD DO MAKE A LEFT-HAND TURN AS DIRECTED BY THE DEALERS SALESMAN WHO WAS WITH ME. BEFORE I MADE THE TURN I NOTICED A YOUNG LADY ON THE EDGE OF THE ROAD TO WHERE I WAS TURNING. THIS BROUGHT ON A CAUTION IN MY MIND TO BE EXTRA CAREFUL IN MAKING THE TURN. AS I PROCEEDED THE TURN, THE OVERSIZED (IN MY OPINION) SIDE VIEW MIRROR ON THE DRIVER'S SIDE THAT IS SITUATED TOO HIGH (IN MY OPINION) BLOCKED ABOUT 80 % OF MY VIEW. AT ONE POINT IT WAS DIRECTLY IN MY LINE OF VISION. I LET OUT A, "WHOA, ERIC" (TO THE SALESMAN)," I CAN'T SEE A THING." HE DID NOT SAY A WORD. I LIKED THE MATRIX OTHERWISE, SO ABOUT SIXTY DAYS LATER, I BOUGHT IT (I THOUGHT THE "BAD VISION INCIDENT" WAS A FLUKE.) WHILE RETURNING HOME FROM MY DOCTOR'S APPOINTMENT TWO DAYS LATER, I CAME UPON A LEFT-HAND TURN IN DOWNTOWN ORONO, MAINE. TO MY ABSOLUTE DISAPPOINTMENT, I COULD NOT SEE WHERE I WAS TURNING WHEN THE OVERSIZED SIDE MIRROR CAME IN MY LINE OF VISION. AGAIN, APPROXIMATELY 80 % OF MY VISION WAS BLOCKED! I RETURNED THE MATRIX TO THE DOWNEAST TOYOTA DEALERSHIP IN BREWER. I TOLD SEVERAL PEOPLE AT THE DEALERSHIP, IN PERSON, AND BY PHONE FROM HOME, THAT I COULD NOT DRIVE THE MATRIX BECAUSE OF A SAFETY ISSUE. I ASKED FOR MY MONEY BACK. THEY MORE OR LESS AGREED, TOGETHER, THAT I NOW OWNED THE VEHICLE AND THAT THEY WOULD NOT RETURN MY MONEY EXCEPT THAT I COULD TRADE THE MATRIX IN ON ANOTHER VEHICLE AS A USED CAR. NOW, I KNOW YOU CAN'T DO ANYTHING FOR ME ON THE FAIRNESS ISSUE. I AM HERE SAYING THAT THERE IS A SAFETY ISSUE WITH THE 2009 TOYOTA MATRIX. I LOVE TOYOTAS. I'VE DRIVEN THEM FOR YEARS. THIS MATRIX SHOULD BE RECALLED. THANK YOU. ROBERT DUBAY *TR

2009 TOYOTA MATRIX WITH 1.8 L ENGINE STALLS AT INTERSECTIONS. DEALER VERY RESISTANT TO ADMITTING TO THE PROBLEM, BUT ALLEGEDLY "RESET" CONTROL MODULE, RESULTING IN LESS FREQUENCY OF OCCURRENCE. POTENTIALLY VERY DANGEROUS SITUATION AS NOT POSSIBLE TO PREDICT WHEN STALL WILL OCCUR AND MORE LIKELY IN INTERSECTIONS. STALLING OCCURRED NUMEROUS TIMES, ESPECIALLY FROM 8000 TO 10000 MILES. VEHICLE CURRENTLY AT APPROXIMATELY 19000 MILES AND HAS OCCASIONAL STALLS. *TR

ON APRIL L9, 2008 WITH 2788 MILES ON MY NEW CAR THE FRONT TIRE WENT SOFT AND WHEN TAKEN TO DUNN TIRE THEY TOLD ME THE TIRE WAS DEFECTIVE. I WAS NATURALLY UPSET WITH SO FEW MILES BUT PUT A NEW ONE ON WHICH COST ME $L61. A FEW WEEKS AGO, MY CAR WAS PULLING TO THE RIGHT AND THE MECHANIC AT MONRO MUFFLER TOLD ME I HAD A "BAD TIRE" AND WOULD HAVE TO REPLACE BOTH FRONT TIRES ($408) I COULD NOT AFFORD IT AND CALLED GOODYEAR WHO TOLD ME THEY WOULD CHECK IT OUT AND PERHAPS REPLACE THE TIRES. AFTER TWO WEEKS I CALLED AGAIN AS NOTHING WAS DONE AND I FEEL I AM DRIVING ON UNSAFE TIRES AS NOW IT PULLS TO THE LEFT. MY CONTENTION IS THAT DEFECTIVE GOODYEAR TIRES WERE ON MY CAR WHEN PURCHASED. THEY ARE EAGLERS-A SPORT TIRES. I DO NOT KNOW IF GOODYEAR WILL OFFER TO REPLACE THEM OR NOT BUT FEEL THERE IS A SAFETY ISSUE INVOLVED HERE AND I SHOULD NOT BE RESPONSIBLE FOR REPLACING 3 TIRES ON A CAR THAT AT THE TIME OF THE LAST TIRRE CHECK HAD L5,701 MILES ON IT. I KNOW GOODYEAR RECALLED SOME OF THEIR TIRES BUT NOT SURE IF THE ONES ON MY CAR ARE INCLUDED. THINK NOT.

I SIGNED UP A LEASE WITH HUDSON TOYOTA FOR A MATRIX 2009 PRESUMABLY A BRAND NEW ONE. I SIGNED THE PAPERS AND BROUGHT IT HOME ON SEPT.3,2008. I DRIVE IT TO NYC ON SEPT.4,5,6 THEN IT WAS PARKED ON MY DRIVEWAY THE WHOLE DAY ON SEPT.7. ON SEPT.9,IT WAS DEAD. I CALLED SERVICE AND DESCRIBED THEM THE PROBLEM,THE SERVICE PERSON SAID "THE BATTERY IS DEAD ,GO GET A JUMPER AND START AS SOON AS IT STARTS BRING IT TO THE NEAREST TOYOTA SERVICE". AND I DID JUST THAT,I FOLLOWED HIS INSTRUCTIONS TO A TEE. I BRING IT TO THE TOYOTA ROCKLAND SERVICE,THEY TESTED IT THEY SAID ITS WEAK,THEN ITS DEAD. THEY DID SOME MORE TESTS AND THEY SAID ITS THE ABS MOTOR THAT IS DEFECTIVE,THEY HAVE TO ORDER IT SO THEY SAID THEY WILL REPLACE THE BATTERY BUT EVERY NIGHT WHEN I TURN OFF THE ENGINE,YOU TAKE OFF THE SWITCH INSIDE,"YOU OPEN THE FRONT TO EXPOSE THE ENGINE AND YOU TAKE OUT THAT PART,IN THE MORNING WHEN YOU ARE READY TO GO YOU PUT THE THING BACK ON"THE ABS MOTOR WILL COME ON THURSDAY BUT THURSDAY MORNING IT WAS NOT YET THERE IT CAME LIKE IN THE AFTERNOON ALREADY SO THEY PUT IT IN. THE FOLLOWING DAYS THE ABS SIGN WILL STILL TURN ON BUT IT WILL TURNED OFF AFTER AWHILE. NOW ITS THE AWD SIGN IS ON SO I BRING IT TO HUDSON TOYOTA BUT NOBODY WANTS TO TALK TO ME ON THE PHONE SO I CAME THERE EVEN IF ITS LATE. I SAW XX AND XX AND I SHOWED THEM THE LIGHTS AND TELL THEM WHAT HAPPENED THEY SAID THEY'RE SORRY AND I ASKED THEM ABOUT MY REGISTRATION AND THE PLATES THEY SAID THEY DO NOT HAVE PLATES ONLY REGISTRATION. XX SAID I CAN SAVE A LOT OF MONEY BY USING THE SAME PLATES FROM MY OLD CAR AND IN THAT WAY I DON'T HAVE TO PAY FOR ONE REGISTRATION'S TALKED TO MR??,WELCOMING ME TO THE LEASE PROGRAM BUT WHEN I STARTED TELLING HIM MY DISAPPOINTMENT,HE OFFERED TO PAY 1ST MO.LEASE BUT DECLINED. HE SAID YOU'RE SMART YOU KNOW YOU CAN NEVER GET ANOTHER CAR NOR CAN YOU GET YOUR MONEY BACK. I PAID $6246 THAT DAY. AND ITS STILL NOT RIGHT. NOW THE AWD LIGHT IS STILL ON AND WHEN I PARKED THE CAR SMELLS BURN UP. THE END. *TR

AS A OWNER OF A BRAND NEW 2009 TOYOTA MATRIX, I WAS RECENTLY HIT BY A BICYCLE RIDER RIDING HIS BIKE IN A OPPOSITE DIRECTION ON A SIDE WALK. HE HIT MY FRONT BUMPER AND THE BUMPER WAS SLIGHTLY DAMAGED. THE BIKE RIDER HAD MINOR INJURIES. THE POLICE ISSUED THE RIDER A CITATION FOR RIDING HIS BIKE IN THE WRONG DIRECTION. I WENT TO A LOCAL CERTIFIED AUTO REPAIR SHOP AND GOT MY FRONT BUMPER REPAIRED INCLUDING A PAINT FINISH. THE COST CAME OUT TO BE $500 FOR THIS VERY MINOR DAMAGE. WHY? IT TURNED OUT TO BE SO COSTLY ? BECAUSE NOWADAYS ALL THE BUMPERS--FRONT & REAR ARE BEING MADE OUT PLASTIC BY AUTO MANUFACTURERS TO CUT COST. IF THE BUMPERS WERE TO BE MADE FROM STEEL, I WOULDN'T HAVE TO PAY FOR ANY DAMAGE COST FOR ANY MINOR IMPACT. MY QUESTION TO YOU: WHAT HAPPENED TO YOUR OLD REGULATION 10 M.P.H. IMPACT TO BUMPERS TO BE FREE OF ANY DAMAGE? DID YOU CAVE IN TO THE BIG BROTHERS --AUTO MANUFACTURERS, AND YET, THE AMERICAN CONSUMERS ARE BEING SHAFTED FOR HIGH COST OF REPAIRING THE CAR. WHY DON'T YOU FORCE THE AUTO MANUFACTURERS TO MAKE ALL BUMPERS OUT OF STEEL? THE FACT IS THE STEEL MILL HAVE ALREADY DEVELOPED THE STEEL MATERIAL WHICH IS VERY COMPARABLE TO PLASTIC TO BE LIGHTER, STRONGER AND CAN BE FORMED INTO BUMPERS VERY EASILY. PLEASE INVESTIGATE AND FORCE THE AUTO MANUFACTURERS TO COMPLY 10 M.P.H IMPACT REGULATION. THANK YOU! *TR UPDATED 09/24/08. *JB

TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE TRANSMISSION WOULD NOT ALLOW THE VEHICLE TO FREELY MOVE; IT SEEMED AS IF THE VEHICLE WAS IN THE NEUTRAL POSITION WHILE IT WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER STATED THAT ALL THE MODELS HAD THE FEATURE AND THERE WAS NOTHING WRONG WITH THE TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE IN THE MATTER. THE CURRENT MILEAGE WAS 10,107. THE FAILURE MILEAGE WAS APPROXIMATELY 400.

I HAVE A 2009 TOYOTA MATRIX AND IT CONTINUES TO HAVE ISSUES. TOYOTA HAS NEVER SENT NOTIFICATION OF RECALLS AND THIS CAR HAS A FEW. WHEN I BRING IT UP TO THE DEALER THEY ACT AS IF I HAVE NO IDEA WHAT I AM TALKING ABOUT. MY TIRES NEED REPLACEMENT AT 20,000 MILES AND THE BRAKES GRIND WHEN STOPPING EVEN AFTER THEY WERE REPLACED AT THE DEALERS EXPENSE AFTER THEY TOLD ME THERE WAS NOTHING WRONG WITH THEM TWICE! I HAD TO GO BACK TO THE DEALER 3 TIMES AS THE PARTS PEOPLE SENT THE WRONG PARTS TWICE!! THE TIRE WARNING LIGHT IS CONSTANTLY COMING ON EVEN THOUGH I HAVE HAD IT TO THE DEALERSHIP 3 TIMES AND THEY TELL ME NOTHING IS WRONG. I AM TOLD THAT THE CHANGE IN TEMPERATURE MAKES THE LIGHT COME ON. I AM TO THE POINT I AM GOING TO REPLACE THE TIRES AND BE DONE WITH IT. THE LAST THING I NEED IS A TIRE BLOW OUT ON THE INTERSTATE. THE ENGINE GETS SLUGGISH AND BOGS DOWN WHILE ON THE INTERSTATE AND THE INTERIOR FEATURES KEEP HAVING TO BE SLAMMED BACK INTO PLACE BECAUSE THEY COME OUT OF PLACE. I WAS TOLD BY A SALESMAN AT A CAR SHOW THAT IT HAPPENS WITH THE MATRIXS AND THEY DON'T KNOW WHY. EACH TRIP TO THE DEALERSHIP I AM TREATED AS A WOMAN WHO KNOWS NOTHING ABOUT CARS. MY FATHER IS A MECHANIC AND I KNOW MY WAY AROUND A CAR. COBB COUNTY TOYOTA IN KENNESAW, GEORGIA IS THE WORST DEALERSHIP. I AM GOING TO TRY ANOTHER DEALERSHIP OR JUST HEAD TO AN INDEPENDENT. I SAVED FOR 2 YEARS TO BUY IT AND NOW I FEEL VERY UPSET THAT TOYOTA CARES SO LITTLE ABOUT THE CUSTOMER. I UNDERSTAND THERE ARE A FEW MORE RECALLS OUT ON THE 2009 MATRIX, YET I HAVEN'T BEEN NOTIFIED OF THEM BY TOYOTA. WHEN I BROUGHT UP THE NEW RECALLS TO THE DEALER HE LOOKED SHOCKED AND TRIED TO TELL ME THAT WASN'T TRUE. WHY ARE NEW TOYOTA BUYERS GETTING FREE SERVICE WHEN OUR CARS ARE THE PROBLEM. I'M GOING BACK TO HONDA! TOYOTA USE TO BE GREAT. THE PRESIDENT OF THE COMPANY SHOULD BE ASHAMED AND COMMIT SEPPUKU OR AT LEAST PROVIDE CURRENT OWNERS FREE SERVICE TOO. *TR

S10 APPROPRIATE HANDLING-LETTER FROM REGARDING TOYOTA PROBLEMS *TGW 2009 TOYOTA MATRIX. THE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO VEHICLE SPEED CONTROL. THE CONSUMER STATED HE COMPLAINED IN THE SUMMER OF 2009, THE VEHICLE WAS NOT STOPPING PROPERLY, AND HE FELT AS THOUGH THE VEHICLE WAS ACCELERATING DURING CERTAIN MANEUVERS. BUT, THE DEALER CLAIMED THEY HAD HEARD OF NO SUCH PROBLEM. THE CONSUMER THEN LEARNED OF A RECALL IN FEBURARY 2010 AND WENT TO THE DEALER FOR THE REPAIR. HOWEVER, THE CONSUMER STATED AFTER THE RECALL WAS DONE, HE STILL EXPERIENCED PROBLEMS WITH THE VEHICLE ACCELERATING. *JB