2010 Toyota RAV4 Complaint Log

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

HAD RECALL ON TOYOTA RAV 4 FOR REAR LOWER SUSPENSION ARMS. TOOK IT BACK TO THE DEALER FOR REPAIR, THEY DIDN'T HAVE THE PARTS AND HAVE TO RESCHEDULE WHEN THE PARTS COME IN. THIS IS WHAT TOYOTA SAID WILL BE DONE TO REPAIR IT: IF ANY RUST IS FOUND ON THE INTERNAL THREADED PORTION OF THE ARM(S), THE ARM WILL BE REPLACED. AFTER THE INSPECTION OR REPLACEMENT THE REAR SUSPENSION ALIGNMENT WILL BE SET AND THE ARMS WILL BE SEALED WITH AN EPOXY. LABELS WILL ALSO BE APPLIED STATING THE ARM IS NO LONGER ADJUSTABLE. HOW ARE ALIGNMENTS GOING TO BE MADE TO THE REAR SUSPENSION IF THEY ARE NOT ADJUSTABLE? IS IT GOING TO BE AT OWNERS EXPENSE TO REPLACE BOTH REAR LOWER SUSPENSION ARMS TO REALIGN THE REAR END? THE DEALER COULDN'T ANSWER THAT QUESTION. THEY JUST A VOIDED ME WHEN WE PICK THE CAR UP LATER. *TR

ON A LOVELY SATURDAY AFTERNOON, MY HUSBAND AND I WERE RETURNING HOME FROM A FAMILY PICNIC. WE HAD JUST EXITED THE HIGHWAY AND WERE TRAVELING ON A TWO-LANE ROAD IN DOVER, NJ. SUDDENLY, THE CAR WAS VIOLENTLY THROWN INTO THE LEFT LANE WITH ON COMING TRAFFIC. I THOUGHT WE HAD A BLOW OUT BUT WAS PROVEN WRONG. MY HUSBAND JUST MISSED A CAR BY INCHES AS HE WRESTLED THE CAR BACK INTO THE RIGHT LANE ALL THE WHILE MORE CARS WERE COMING AT US. HE WAS ABLE TO DIRECT THE CAR TO A SIDE STREET. WHEN WE GOT OUT OF THE CAR WE FOUND THAT THE RIGHT REAR SUSPENSION ARM WAS DETACHED AND HANGING LOOSE OFF THE CAR. THIS NECESSITATED CALLING FOR A TOW TRUCK FROM THE TOYOTA DEALERSHIP. OUR ANGUISH AND PALPABLE TERROR WAS CAUSED BY THE FAILURE OF NUMEROUS RECALLS TO THIS TOYOTA RAV 4 FOR REAR LOWER SUSPENSION ARM TO BE PROPERLY & SAFELY REPAIRED. MY HUSBAND WORKS AROUND THE CORNER FROM THE TOYOTA DEALERSHIP AND UPON THE RECEIPT OF NUMEROUS RECALL NOTICES, RESPONSIBLY TOOK THE VEHICLE IN FOR SERVICE EACH TIME. THE MOST RECENT SERVICE VISIT WAS ONLY A WEEK PRIOR TO THE INCIDENT. THE DEALERSHIP SERVICE MANAGER CALLED US AND APOLOGIZED AND TOLD US HE TOOK COMPLETE RESPONSIBILITY FOR THE IMPROPER REPAIRS. WE COULD LONGER FEEL SAFE IN THIS VEHICLE AND TRADED IT IN IMMEDIATELY. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HAD EXCEEDED A REASONABLE AMOUNT OF TIME IN ORDER TO PERFORM THE REPAIRS. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER HAD ALSO BEEN MADE AWARE OF THE DELAY AND WOULD NOT PROVIDE A TIME FRAME WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE. UPDATED 8/12/14*CN

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE DRIVER LOST CONTROL WHILE MAKING A TURN AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19,500.

RECEIVED NOTIFICATION OF RECALL DUE TO REAR LOWER SUSPENSION ARMS OVER 6 MONTHS AGO. HAVE BEEN WAITING FOR REMEDY FROM TOYOTA WHICH OBVIOUSLY NEVER CAME. STARTING TO HEAR NOISE FROM THE SIDE AND REAR OF VEHICLE. NO ACCIDENT AS OF YET, BUT AM NOT WILLING TO WAIT ANY LONGER. COMPLETELY IRRESPONSIBLE ON TOYOTA'S PART . SHAME ON YOU - DOES SOMEONE HAVE TO GET HURT OR WORSE BEFORE YOU STEP UP AND FIX THIS PROBLEM. MY FIRST AND LAST TOYOTA BUY. *TR

RECALL ~ NO PARTS WILL BE AVAILABLE FOR WEEKS HELLO, I RECEIVED NOTICE OF A RECALL FROM TOYOTA TWO WEEKS AGO. WHEN ATTEMPTING TO GET IT FIXED WITHIN A 51 MILE RADIUS ON JUNE 13, I WAS TOLD BY THREE DEALERS THAT TOYOTA DOES NOT HAVE THE PARTS AVAILABLE. NONE OF THE ESTABLISHMENTS ARE ABLE TO REPAIR THE VEHICLES BECAUSE TOYOTA IS VERY SLOW IN SUPPLYING THE PARTS. I WOULD IMAGINE THAT THEY ARE STILL MAKING NEW CARS AND WOULD ACTUALLY HAVE THE PARTS AVAILABLE. CAN THIS PLEASE BE ADDRESSED. THIS IS MY ONLY VEHICLE AND IT NEEDS TO SAFE TO DRIVE. THANK YOU FOR ALL THAT YOU DO TO ASSIST CONSUMERS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/6/2014 *JS

MANY MONTHS AGO, TOYOTA HAD A SAFETY RECALL RELATED TO THE REAR LOWER SUSPENSION ARMS... SUPPOSEDLY, TOYOTA REPAIRED THE PROBLEM, WHEN IN ACTUALLY THE PROBLEM WAS NOT REPAIRED SO THERE WAS A SECOND SAFETY RECALL. THAT WAS MONTHS AGO. I HAVE REPETITIVELY CONTACTED THE DEALERSHIP AND I AM NOT RECEIVING ANY TYPE OF COMMUNICATION FROM TOYOTA... HOW CAN I GET THIS FIXED BECAUSE I'M CONCERNED ABOUT THIS PROBLEM ESPECIALLY SINCE I HAVE A ONE YEAR OLD SON. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE BLACK BOX DATA DETECTED THAT THE BRAKES WERE NOT FAULTY. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE CONSUMER STATED IT WAS NOT THE FIRST TIME, SHE AND HER HUSBAND EXPERIENCED BRAKE FAILURE, WITH THE VEHICLE CONTINUING TO ACCELERATE. THE DEALER INFORMED THE CONSUMER, THAT AN UPDATE ON THE BRAKES HAD NOT BEEN MADE. THE CONSUMER STATED SHE NEVER RECEIVED ANY TYPE OF NOTIFICATION, TO HAVE SERVICE DONE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL PERTAINING TO THE SUSPENSION. THE AUTHORIZED DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AFTER THE CONTACT HAD ALREADY SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TO WHOM IT MAY CONCERN, LAST SPRING (MARCH 2014) I RECEIVED A RECALL NOTICE FOR MY 2010 RAV 4 TO COME IN FOR AN INSPECTION FOR MY REAR LOWER SUSPENSION ARM. I IMMEDIATELY CALLED AND WAS PUT ON A WAITING LIST TO BE SEEN. EVERY MONTH OR SO I WOULD CALL TO CHECK THE STATUS OF GETTING SEEN. THEY WOULD SEEM CONFUSED EACH TIME I WOULD CALL, BUT WOULD VERIFY THAT I WAS ON THAT "LIST." BUT OVER THE MANY MONTHS, I HAVE STILL YET TO BE SEEN. A 2ND RECALL NOTICE WAS ISSUED THIS PAST DECEMBER OR EARLY JANUARY. THE LAST I HEARD, AFTER OVER 9 MONTHS OF BEING ON A WAIT LIST WAS THAT I WAS STILL ON THE LIST AND I WAS HIGHER ON THE LIST TO BE SEEN. UPON RECEIVING THE 2ND NOTICE, I CALLED KENDALL TOYOTA AND THEY TOLD ME THAT THE LIST NO LONGER EXISTS AND THAT THEY WILL BE STARTING A NEW LIST TO SEE PEOPLE BEGINNING IN MARCH. THIS WILL NOW HAVE BEEN AROUND A YEAR OF WAITING TO BE SEEN FOR THE RECALL. I AM CONCERNED, NOT ONLY THAT I WILL NOT GET SEEN IN A TIMELY FASHION, BUT IF MY CAR WERE TO GET IN ANY SORT OF ACCIDENT DUE TO THE RECALL, WOULD THE RESPONSIBILITY FALL ON THE COMPANY OR ON MYSELF? KENDALL TOYOTA OF ANCHORAGE ALSO INFORMED ME THAT THEY ARE THE ONLY LOCATION THAT CAN DO THE RECALL MAINTENANCE HERE IN THIS AREA. I'M FRUSTRATED BY THE CONTINUING DELAYS AND WOULD LIKE TO SEE IF THERE IS ANYTHING ELSE THAT CAN BE DONE TO BE SEEN SOONER RATHER THAN LATER. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING IN REVERSE AT APPROXIMATELY 5 MPH, THE VEHICLE UNEXPECTEDLY ACCELERATED TO 55 MPH. THE BRAKE PEDAL WAS ENGAGED NUMEROUS TIMES HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE THEN CRASHED INTO A NEARBY PARKING SIGN AND A TREE. THE CONTACT SUSTAINED NO INJURIES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V373000 (SUSPENSION) AND 13V383000 (SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING 25 MPH IN LOW SPEED, THE STEERING WHEEL VIBRATED VIOLENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER DIAGNOSED THAT THE VENTILATION FAN COVER CAUSED THE VIBRATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED ON AND OFF SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V014000 (AIR BAGS AND SEATS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65000.

NOTHING HAS HAPPENED YET OTHER THAN I THINK THIS HAS CAUSED MY TIRES TO WEAR PREMATURELY AND AM WORRIED THIS REPAIR IS TAKING EXTREMELY LONG TO GET REPAIRED. I NEED NEW TIRES AND ALIGNMENT BUT WILL NEED ANOTHER WHEN MY REPAIR GETS DONE. I THINK TOYOTA SHOULD REPAIR AND REPLACE ALIGNMENT AND TIRES FOR FREE. TIRES DID NOT WEAR EVEN. FOUND OUT FROM DEALER NEW TIRES ARE REQUIRED. 6/32 OUTER EDGE OF TIRE AND CENTER OF TIRE BUT 2/32 ON INNER EDGE OF TIRE. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION). THE CONTACT STATED THAT SHE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND THERE WAS NO DATE AVAILABLE FOR WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS. THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.

SAFETY RECALL NOTICE 16V-596 REGARDING REAR LOWER SUSPENSION ARM (NO.1) ASSEMBLIES. WE HAVE BEEN TRYING TO GET THIS RECALL REPAIRED SINCE THE NOTICE WAS SENT OUT. TO DATE TOYOTA HAS BEEN UNABLE TO SUPPLY THE PART TO REMEDY THIS PROBLEM. I DO NOT HAVE THE EXACT DATE OF THE RECALL BUT HAS BEEN OVER THREE YEARS. I AM CONCERNED THAT IF THE PART FAILS, AS NOTED IN THE RECALL, IT COULD CAUSE LOSS OF CONTROL OF THE AUTO. REGARDING THIS, WHO IS RESPONSIBLE IF AN ACCIDENT WERE TO OCCUR?

AFTER COMPLETING A 5 BLOCK DOWNHILL DRIVE IN SECOND GEAR WITH LITTLE USE OF EITHER THE ACCELERATOR OR THE BRAKE, I THEN BRAKED AS I TURNED INTO MY GARAGE IN ORDER TO PARK MY VEHICLE. AS I ENTERED MY GARAGE AND WHILE STILL BRAKING AND AT SLOWING SPEED THE VEHICLE'S ENGINE SUDDENLY ACCELERATED AND THE VEHICLE LURCHED FORWARD VIOLENTLY. I IMMEDIATELY APPLIED HEAVY BRAKE PRESSURE AND UP SHIFTED IN AN ATTEMPT TO TAKE THE VEHICLE OUT OF GEAR. MY BRAKING MAY HAVE SLOWED, BUT DID NOT STOP, THE VEHICLE'S FORWARD ACCELERATION. WHEN I PUT THE VEHICLE INTO PARK, THE WHEELS LOCKED, FORWARD PROGRESS STOPPED (JUST IN FRONT OF THE BACK WALL OF MY GARAGE), AND I SHUT THE ENGINE OFF USING THE IGNITION SWITCH. I DID NOT THINK OF TRYING TO TURN OFF THE IGNITION SWITCH FIRST AND I DID NOT HAVE TIME FOR DIFFERENT OPTIONS; I HAD ONLY A FEW SECONDS TO GET THE VEHICLE UNDER CONTROL OR IT WOULD HAVE HIT THE BACK WALL OF MY GARAGE. ONCE THE ENGINE WAS STOPPED, I WAITED A FEW SECONDS, RESTARTED THE VEHICLE (WHICH STARTED NORMALLY), AND THEN BACKED INTO MY PARKING SPACE. I HAVE NOT USED THE VEHICLE SINCE. THE CONSUMER STATED HE EXPERIENCED SUDDEN ACCELERATION TWICE IN 4 YEARS. UPDATED 04/08/14

CLUNKING NOISE WHEN TURNING THE VEHICLE, A KNOCK OR RATTLE NOISE FROM ENGINE .. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT SHE WAS VERY CONCERNED FOR HER SAFETY SINCE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO REPAIR RECALL NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE. THE VEHICLE CURRENT MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V383000(SUSPENSION). THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THERE WERE NO FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT SHE WAS VERY CONCERNED ABOUT HER SAFETY SINCE THE MANUFACTURER HAD NOT MADE THE PARTS AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHEN DRIVING 30 MPH AND BELOW, THE VEHICLE WOULD DRIVE ROUGHLY. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V373000 (SUSPENSION) AND 13V383000 (SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED OR INSPECTED TO DETERMINE THE EXACT CAUSE OF THE SUSPENSION ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

TL- THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT THE AUTHORIZED DEALER STATED THAT THEY DO NOT HAVE A REMEDY TO REPAIR THE VEHICLE AT THIS TIME. THE CONTACT WAS TO BE NOTIFIED WHEN THE REMEDY IS READY.THE CONTACT RECEIVED NOTIFICATION OF A TOYOTA RECALL NUMBER: (CSJ AND COJ) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER ADVISED THAT PART WAS NOT AVAILABLE TO COMPLETE THE REQUIRED REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DYD

TOYOTA HAS SENT OUT TWO RECALLS (#COJ AND CSJ). I HAVE CALLED THE DEALERSHIP TWICE FOR THE LATEST RECALL, #CSJ, AND TWICE THE DEALER HAS SAID THEY ARE OUT OF PARTS. WHEN I CALLED TOYOTA DIRECTLY, THEY STATED THERE WERE NOT ENOUGH REPLACEMENT PARTS MADE AND ARE WAITING FOR MORE. HOW CAN THIS HAPPEN? THIS IS ABSOLUTELY TERRIBLE HOW TOYOTA HAS HANDLED THIS SITUATION. FIRST, THEY COULDN'T PROPERLY REPAIR THE FIRST RECALL. SECONDLY, THEY DON'T MAKE ENOUGH PARTS TO COVER THE RECALL. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE EXHIBITED A RECURRING RAPID ACCELERATION FAILURE. THE CONTACT WAS SITTING AT A LIGHT, AND WHEN SHE REMOVED HER FOOT FROM THE BRAKE, TO MOVE UP SLIGHTLY THE VEHICLE MOVED VERY FAST AND FORWARD AND HIT THE VEHICLE IN FRONT OF HER. THE VEHICLE BACKED UP AND SHE HIT THE VEHICLE AGAIN. THE MANUFACTURER WAS CONTACTED, WHO DETERMINED THAT THEY WOULD PROVIDE AN EXTENSIVE INSPECTION OF THE VEHICLE. THE MANUFACTURER LATER ADVISED THE CONTACT THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,400. UPDATED 04/30/14*LJ

2010 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD A COUPLE OF MONTHS AFTER PURCHASING THE VEHICLE, THE CONSUMER NOTICED WHEN THE BRAKE WAS APPLIED TO SLOW DOWN, THERE WAS A SUDDEN PICK UP OF SPEED. THE CONSUMER CRASHED INTO A CONCRETE POST, DUE TO THE SUDDEN ACCELERATION. UPDATED 12/16/13

AFTER TAKING TWO SHORT 90 DEGREE TURNS AT A PARKING FLOOR (4TH FLOOR), THE VEHICLE WAS HALF WAY IN THE PARKING SLOT WHEN IT SUDDENLY PICKED UP SPEED AND CRASHED INTO WIRE CABLES AND A CONCRETE POST. THIS TYPE OF SPEED HAD HAPPENED TWICE IN THE PAST WITHIN THREE MONTHS OF PURCHASING THE CAR AS A NEW VEHICLE (BROUGHT IN JAN 2010). AFTER THE 2ND SUCH INCIDENT THE VEHICLE WAS TAKEN TO THE DEALER. THEY COULD NOT DUPLICATE THE ISSUE. THE VEHICLE HAD BEEN TAKEN IN THE PAST FOR GPS CHECK AS WELL. SUBSEQUENTLY THE VEHICLE WAS ASKED TO BE BROUGHT IN FOR A RECALL SERVICE AND THAT WAS COMPLETED AS WELL. THIS INCIDENT WAS THE NEXT TIME WHEN TRYING TO BRAKE TO COME TO A SLOW SPEED IT PICKED UP SPEED. WROTE TO TOYOTA WITH ALL DETAILS BUT THEY SAY THAT THEY COULD NOT DUPLICATE THE ISSUE AND THE VEHICLE DOES NOT SEEM TO HAVE FAULTS. OUR CONCERN IS JUST THAT - THEY CANNOT DUPLICATE THE ISSUE WHICH MEANS IT CAN HAPPEN ANYTIME WITHOUT ANY WARNING. WE ARE 100% SURE THIS WAS NOT DRIVER ERROR AND THAT IT WAS IDENTICAL TO THE PAST INSTANCES. TOYOTA EXPECTS US TO DRIVE THIS VEHICLE WE BELIEVE HAS SOME FORM OF A FAULT. THEY WERE NOT WILLING TO DRIVE IT TO AND FROM THE TEST LOCATION EVEN AFTER THEY SAY THE TEST REVEALED NO FAULTS - THEY HAD IT TOWED BOTH WAYS. THIS IS A PURE SAFETY ISSUE AND THIS CAR SHOULD NOT BE ON THE ROAD EVER AGAIN. MANY PEOPLE CAN GET HURT OR DIE DUE TO PURE CALLOUSNESS OF A VEHICLE MANUFACTURER. TOYOTA MAY MANUFACTURE AND DESIGN GREAT VEHICLES BUT THEY SHOULD ALSO TAKE RESPONSIBILITY FOR ANY SYSTEM OR TECHNICAL MALFUNCTIONS OF THEIR VEHICLES. WE WOULD APPRECIATE THAT YOUR ORGANIZATION TAKES SOME ACTION REGARDING THIS WITH TOYOTA SO THAT THEY TAKE THIS CAR OFF THE ROAD. WE WOULD HATE TO RELY ON TOYOTA'S LETTER KNOWING THEY ARE ACTING WITH NEGLIGENCE AND THEN SELL THIS CAR TO AN INNOCENT BUYER. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE APPLYING THE BRAKES IN AN ATTEMPT TO PARK, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A RESIDENTIAL GARAGE DOOR. THERE WERE NO INJURIES. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,857.

I STARTED THE RAV 4 AND BEGAN BACKING OUT OF THE PARKING PLACE. I IMMEDIATELY NOTICED THE STEERING WAS VERY HARD. I RESTARTED THE CAR A COUPLE OF TIMES WITH NO CHANGE AND THEN CALLED FOR A TOW TO THE DEALERSHIP. ARRIVING AT THE DEALERSHIP I WENT TO PULL THE CAR INTO THE SERVICE BAY AND THE STEERING WAS NORMAL AGAIN. THEY CHECKED THE ONBOARD COMPUTER AND FOUND AN ERROR CODE INDICATING THAT THE STEERING COMPUTER HAD A PROBLEM AND I PAID $1,000 TO REPLACE IT, AS I WAS AFRAID OF THE STEERING GOING OUT AGAIN WHILE DRIVING THE CAR. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR TO BE PERFORMED. THE CONTACT STATED THAT A VIBRATION AND A CLUCKING NOISE WAS BEING HEARD FROM THE REAR OF THE VEHICLE WHEN TRAVELING A MINIMUM OF 40 MPH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,000.

I WAS DRIVING ABOUT 25 MPH ON THE SMALL STREET. THE ROAD CURVED A LITTLE IN ONE PLACE AND TWO RIGHT WHEELS OF MY CAR WENT TO THE SHOULDER WHICH WAS THE SAME LEVEL AS THE ROAD BUT A LITTLE BUMPY OR GRAVELED. IT TOOK ME A COUPLE SECONDS TO BE BACK ON THE ROAD BUT AT THE MOMENT I WAS THERE THE RIGHT SIDE CURTAIN AIRBAG SUDDENLY DEPLOYED. I WAS VERY SCARED AND STOPPED AND CHECKED THE CAR AND THE WHEELS ' THERE WAS NOTHING AT ALL EXCEPT TWO RIGHT WHEELS WERE DUSTY. I BELIEVE THAT IT WAS A MALFUNCTION OF A SENSOR BECAUSE THERE WAS NO IMPACT AND THERE WERE NO ANY BIG ROCKS OR POT HOLES ON THE ROAD. BUT TOYOTA REFUSED TO REPAIR AIRBAGS AND INTERIOR; THEY FOUND A SCRATCH ON THE WHEEL AND CLAIMED THE WHEEL WAS BENT. IT WAS NOT TRUE AS IT WAS FOUND DURING REPAIR IN BODY SHOP. THE REPAIR COST WAS ALL FOR AIRBAGS / SENSORS AND ROOF LINING WITH JUST A FRACTION FOR BALANCING THE WHEEL TO BE SURE IT WAS INDEED OK. IT WAS A NORMAL USE OF THE CAR, NO ANY IMPACT, BUT FAULTY SENSOR. *TR

LETTER FROM CONSTITUENT REGARDING AS ISSUE WITH HER TOYOTA 2010 RAV 4 - 4CYL AND FORDHAM TOYOTA SERVICE AND PARTS CENTER; SHE THINKS THE VEHICLE SHOULD BE INSPECTED, THE MATTER SHOULD BE INVESTIGATED AND PROVIDED AND APPROPRIATE REMEDY. *SMD THE CONSUMER AND HER HUSBAND TOOK THE VEHICLE TO THE DEALER FOR A BRAKE INSPECTION. THE DEALER INSPECTED THE VEHICLE, AND STATED THE FRONT BRAKE PADS NEEDED TO BE REPLACED. THEY REPLACED THE FRONT PADS AND RESURFACED THE ROTORS. THE CONSUMER STATED AFTER RETRIEVING THE VEHICLE FROM THE DEALER, HER HUSBAND THEN TOOK POSSESSION OF THE VEHICLE. AS HER HUSBAND WAS DRIVING, HE HEARD A CRACKING SOUND COMING FROM UNDER THE VEHICLE, AND ALL OF A SUDDEN, WHEN HE APPLIED THE BRAKE PEDAL, THE BRAKES DID NOT RESPOND. HER HUSBAND WAS A ABLE TO MANEUVER THE VEHICLE AND BROUGHT IT TO A STOP. ONCE HE EXITED THE VEHICLE, THE CONSUMER DISCOVERED A BRAKE PAD BEHIND THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. AN INSPECTION REVEALED A BOLT HOLDING THE BRAKE PAD HAD CRACKED.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE REAR END OF THE VEHICLE BEGAN SHAKING CONTINUOUSLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 13V383000 (SUSPENSION) HOWEVER, THE REMEDY PART WAS NOT AVAILABLE FOR THE CONTACT TO HAVE THE REPAIR PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,100.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE SITTING AT A STOP LIGHT, THE ENGINE RPMS INCREASED EXCESSIVELY. THE CONTACT TURNED THE VEHICLE OFF FOR A FEW MINUTES BEFORE RESTARTING THE VEHICLE. THE ENGINE RPMS CONTINUED TO INCREASE. THE CONTACT TOOK THE VEHICLE TO THE DEALER HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 37,000. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV 4. THE CONTACT STATED THAT HE RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THERE ARE NO FAILURES AT THIS TIME.

USUALLY AFTER A RAIN STORM OR IF I GO THROUGH A DEEP PUDDLE THE IDIOT LIGHTS FOR "CHECK ENGINE, SLIP INDICATOR AND 4 WHEEL DRIVE" LIGHTS COME ON AND STAY ON FOR ABOUT 30 MILES. WEDNESDAY THEY CAME ON AND STAYED ON EVEN THOUGH IT HASN'T RAINED IN WEEKS. I'VE TALKED WITH SEVERAL DEALERS AND THEY TELL ME EITHER THERE IS NO FIX FOR IT OR TOYOTA IS INVESTIGATING THE PROBLEM. I'VE ALSO TALKED TO OTHERS WITH OLDER RAV4'S AND THEY TELL ME THAT THEY HAVE THE SAME SITUATION GOING ON. DOES TOYOTA NEED A LITTLE NUDGE FROM THE GOV'T?

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A CURB AND THEN INTO A BUILDING. AFTER CRASHING IN TO THE BUILDING, THE CONTACT COULD STILL HEAR THE VEHICLE ATTEMPTING TO ACCELERATE. THE CONTACT SUFFERED INJURIES TO HER HEAD AND KNEE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO REPAIR THE BODY. THE ACCELERATION FAILURE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 28,500.

THE PART BETWEEN THE ROOF AND FRONT WIND SHIELD IS CORRODED SO BAD. EVERYBODY ASKED WHAT HAPPENED. I TOOK THE CAR TO THE DEALERSHIP IN SAVANNAH, GA., CHARLESTON AND LUGOFF, SC., NEITHER ONE OF THE DEALERSHIPS CARED. THEY PASSED IT OFF AS NOTHING. HOWEVER, IT IS A PROBLEM WITH THE PAINT. THE PAINT IS PEELING ALL OVER THE CAR. I WILL UPLOAD A PICTURE OF THE MAIN PART THAT PEELING.

CLUNKING NOISE WHEN TURNING THE VEHICLE. *TR

2010 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO PREMATURE FAILURE OF REAR SHOCKS IN VEHICLE. *SMD

I WAS DRIVING UP TO TRAFFIC LIGHT TO STOP AND I WENT TO BRAKE AND MY BRAKE PEDAL SEIZED UP! IT FELT LIKE IT GOT STUCK AND WOULD NOT ENGAGE, CAUSING ME TO HAVE NO BRAKES AND I HIT CAR IN FRONT OF ME. I HAD NO BRAKES AND I COULD NOT STOP! I HAVE BEEN CITED FOR HITTING SOMEONE FROM BEHIND AND THERE WAS NOTHING I COULD DO TO STOP! I BELIEVE MY ABS- ANTILOCK BRAKING SYSTEM SOME HOW CAUSED MY BRAKES TO SEIZE UP AND BECOME INOPERABLE. *TR

I HAVE TAKEN MY 1 MONTH CERTIFIED NEWLY PURCHASED VEHICLE FOR WHAT I DESCRIBE AS BRAKES/SUSPENSION PROBLEMS. ACCORDING TO THE DEALERSHIP, THEY CANNOT FIND ANY PROBLEMS WITH THE CAR. I HAVE ALREADY STATED THAT I DRIVE WITH MY GRANDKIDS IN THE CAR. THEY SEEM TO IGNORE AND FIND NOTHING WRONG WITH THE VEHICLE. I FEEL THERE IS DEFINITELY A SAFETY ISSUE! *TR

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT WHILE ENTERING A RESIDENTIAL GARAGE, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE CONTACT APPLIED THE BRAKES BUT THE MORE THE CONTACT DEPRESSED THE BRAKE, THE FARTHER THE VEHICLE ACCELERATED. THE CONTACT SHIFTED INTO NEUTRAL AND THE ENGINE WAS TURNED OFF TO STOP THE ACCELERATION FAILURE. THE MANUFACTURER AND DEALER WERE BOTH NOTIFIED OF THE PROBLEM BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED WHILE TRAVELING AT VARIOUS SPEEDS, THERE WAS A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE SWAYED FROM LEFT TO RIGHT. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION). THE VEHICLE WAS TAKEN TO THE DEALER WHO REPAIRED THE RIGHT SUSPENSION ARM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

2010 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO VEHICLE DRIVE GEAR ISSUES. *SMD THE CONSUMER STATED THE VEHICLE WAS KEYLESS. WHEN HE PARKED THE VEHICLE, WITH THE GEAR STILL IN DRIVE, HE WAS ABLE TO TURN THE ENGINE OFF, WHICH MEANT, IF PARKED ON THE SLIGHTEST INCLINE, THE VEHICLE COULD POSSIBLY ROLL BACKWARDS. THE CONSUMER STATED IT HAPPENED ONCE, BUT LUCKILY NO ONE WAS BEHIND HIM. A TECHNICIAN FROM TOYOTA INFORMED HIM, IT WAS NORMAL.

PUTTING INTO A PARKING STALL (AT A REST STOP)WITH FOOT ON THE BRAKE PEDAL,THE RAV4 ACCEELERATED AT A HIGH SPEED,ONLY STOPPED AFTER HITTING A SIGN POLE,STILL ACCELATING ,ONLY STOPPED BY TURNING MOTOR OFF WITH IGNITOIN KEY.THE AIR BAGS DID NOT ACTIVATE WITH $8809 IN DAMAGE .THIS VEHICLE HAS 2 RECALLS ON THE ACCELLERATION PROBLEM,1 ON THE REAR SUSPENSION. ALSO REAR MIDDLE SEAT BELT NOT WORKING AND TIRE PRESSURE CONTINOUS TO NOT FUNCTION ATHER BEING FIXED. *TR