2010 Volkswagen CC Fuel System Problems

STARTED THE CAR IT TURN OVER AND AUTOMATICALLY SHUTOFF FUEL INJECTION IT WAS ON A CITY STREET AND STOPPED SMACK IN THE MIDDLE CAUSING CARS TO GO AROUND ME

I AM A U.S SERVICE MEMBER STATIONED OVERSEAS. I WILL BE SERVING OVERSEAS UNTIL NOVEMBER 2021. WHILE DRIVING ON THE AUTOBAHN WITH MY FAMILY, I GOT ON THE LEFT LANE TO PASS A VEHICLE NEXT TO ME. WHEN I HIT ON THE ACCELERATOR, OUT OF THE BLUE, MY VEHICLE SEEMS TO LOSE POWER AND THE EPC CODE ON MY DASHBOARD STARTED FLASHING. THE VEHICLE STARTED CHOKING AND SLOWED DOWN INSTEAD. IN CONFUSION AND THE LOUD HONKING FROM THE VEHICLES BEHIND AND NEXT TO ME, I TURNED MY HAZARD LIGHTS AND SWITCHED TO THE FAR RIGHT LANE. I IMMEDIATELY CONTACTED THE LOCAL VW DEALERSHIP IN GERMANY AND WAS INFORMED THAT THERE WAS A RECALL ON MY VEHICLE FOR THE FUEL PUMP MODULE AND TAKATA AIRBAG BUT IT COULD ONLY BE DONE IN THE STATES. I CONTACTED OMSC AND THEY INFORMED ME THAT THERE WAS NOTHING THEY COULD DO AND I WOULD HAVE TO CONTACT VW AMERICA. WHEN I CONTACTED VW AMERICA AND TOLD THEM ABOUT MY SITUATION, I WAS INFORMED I WOULD HAVE TO WAIT UNTIL 2021 WHEN I RETURN TO THE U.S. I AM WORRIED FOR MY SAFETY AND THAT OF MY FAMILY DRIVING THIS VEHICLE. ANY HELP WOULD BE APPRECIATED.

AROUND 8/8/18 I POPPED MY HOOD TO GIVE A GUY A JUMPSTART & SMELLED GAS. THOUGHT THAT WAS AS ODD SO WITH THE HOOD OPENED I STARTED THE CAR. WHEN I RETURNED TO LOOK UNDER THE HOOD I NOTICED A STREAM OF GASOLINE COMING OUT OF THE TOP OF THE HIGH PRESSURE FUEL PUMP (BOSCH MFG: 06H127025N SKU: 3649). THE DEALERSHIP SAID THAT THE RETAINING CLIP ON THESE FUEL PUMPS AT THE TOP OF THE CONNECTOR ARE KNOWN TO BE WEAK AND GIVE OUT CAUSING LARGE FUEL LEAKS. I'VE NOTICED WHILE RESEARCHING REPLACEMENT PARTS THAT SOME MANUFACTURERS USE BOLTS RATHER THAN A THIN RETAINER CLIP THAT GIVES OUT. AFTER FINDING THIS LEAK I HAVE NOTICED THAT THE GAS CONTINUES TO SPEW OUT EVEN AFTER THE CAR IS OFF, AND AT TIMES STOPS THEN STARTS AGAIN. WHICH COULD HAVE SOMETHING TO DO WITH THE RECALL FOR THE CONTROL MODULE THAT PLUGS INTO THIS PUMP & STATES IT COULD CONTINUOUSLY RUN, WHICH IS BAD ENOUGH BUT THEN ADD IN THAT THE PUMP THAT IS ALWAYS RUNNING IS KNOWN TO LEAK FUEL, VERY DANGEROUS.

DEALER HAS NOT COMPLETED RECALL IN TIMELY MANNER. KEEPS STATING THAT THEY CAN'T COMPLETE IT. NHTSA RECALL NUMBER 17V509 MANUFACTURER RECALL NUMBER 20AE SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER FROM THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. RECALL STATUS RECALL INCOMPLETE REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE. SAFETY RISK DESCRPITION A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (REEVES VOLKSWAGEN TAMPA, 11337 N FLORIDA AVE, TAMPA, FL 33612) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF UNION SERVICE CENTER (1180 SPRINGFIELD RD, UNION, NJ 07083, (908) 687-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,094. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE CAR IS HESITATING, CHUGGING AND/OR JUMPING IN SLOW TRAFFIC WHEN NEEDING TO HAVE CONTROL OF THE SLOWER SPEED OF CAR ESPECIALLY IN STOP AND GO TRAFFIC TO AVOID AN ACCIDENT. THE CAR IS ALSO GOING THROUGH HIGHER AMOUNTS OF GAS RECENTLY...WENT FROM 28 MPG DOWN TO 20 MPG WITHIN THE PAST WEEK AND THERE HAS BEEN NO CATALYST, NO CHANGE IN TYPE OF DRIVING OR ANYTHING...ALSO MY EXHAUST AND ENGINE WARNING LIGHT IS NOW ON AND THERE IS NOTHING WRONG WITH MY ENGINE ACCORDING TO DIAGNOSTIC CHECK.

WHILE TRAVELLING ON THE HIGHWAY AT SPEED, MY ENGINE CUT OUT AND LEFT ME WITH NO POWER. I WAS TRAVELLING UP A HILL SO THERE WAS A DRAMATIC DECREASE IN SPEED, CAUSING OTHERS TO SWERVE AROUND ME AS I MADE MY WAY TO THE SHOULDER. FORTUNATELY NO ACCIDENT OCCURED, BUT I FEEL LIKE I WAS LUCKY. I WAS TOWED TO A VW DEALERSHIP, AND THEY INDICATED THAT THE FUEL PUMP CONTROL MODULE HAD MELTED. NOT ONLY DID THIS CAUSE MY VEHICLE TO STALL, BUT BECAUSE THE FUEL PUMP CONTROL MODULE IS LOCATED ABOVE THE FUEL PUMP AND TANK, I WAS LUCKY THE VEHICLE DIDN'T CATCH ON FIRE. I LET THE DEALERSHIP KNOW THAT THE FPCM WAS UNDER A RECALL FOR BEHAVIOR LIKE I EXPERIENCED, BUT THEY DID NOT KNOW, AND FORCED ME TO PAY $998.25 TO REPLACE THE FUEL PUMP CONTROL MODULE AND THE FUEL PUMP ASSEMBLY, WHICH WAS DAMAGED WHEN THE FPCM MELTED. I'VE LOOKED UP THE TIMING ON THIS RECALL AND THEY SAY THAT A FIX HAS NOT BEEN ISSUED DUE TO A SHORTAGE OF PARTS OR UNKNOWN FIX. THIS IS COMPLETELY UNACCEPTABLE, AS THE FPCM THAT WAS PLACED IN MY VEHICLE WHEN IT WAS FIXED IS A NEW REVISION WHICH ISN'T COVERED UNDER THE RECALL. IT SEEMS THAT THEY DO HAVE THE PARTS, WHY HAS IT TAKEN OVER 8 MONTHS FROM THE RECALL NOTICE TO FIGURE OUT HOW TO MOVE IT TO A BETTER LOCATION? THIS ISSUE NEEDS TO BE EXCALATED AND A FIX NEEDS TO BE ISSUED PROMPTLY. NOT ONLY DO YOU HAVE AN ISSUE WITH VEHICLES STALLING ON THE ROAD, BUT THE POTENTIAL OF A VIOLENT FIRE IS SIGNIFICANTLY HIGH.

THERE IS NO RECALL FOR VW CC 2010 BUT WHEN I PUT MY VIN NUMBER IN IT SHOWS MY VEHICLE IS ON RECALL FOR FUEL MODULE. I HAVE HAD NO PROBLEMS.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE DRIVING 40 MPH. THE CONTACT STATED THAT THE FAILURE OCCURRED ON THREE SEPARATE OCCASIONS. THE CONTACT PUSHED THE VEHICLE TO HER RESIDENCE. AFTER THE FAILURE OCCURRED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. EXECUTIVE VOLKSWAGEN OF NORTH HAVEN (444 STATE ST, NORTH HAVEN, CT) DIAGNOSED THAT THE FAILURE WAS DUE TO NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO PERFORM THE REMEDY WERE UNAVAILABLE. SINCE THE CAMPAIGN WAS STILL PENDING, THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AND THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE DEALER (BERGE VOLKSWAGEN, 385 W BASELINE RD, MESA, AZ 85210) SUPPLIED THE CONTACT WITH THE CONTROL MODULE TO GO OVER THE TOP OF THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

REGARDING NHTSA RECALL # 17V509, THE MANUFACTURER HAS YET TO ISSUE A REMEDY IN ORDER FOR ME TO GET THE CAR FIXED. I'VE HAD NUMEROUS TIMES IN WHICH MY BATTERY DRAINED AND I HAD TO GET MY CAR JUMPED. I COULDN'T UNDERSTAND WHY IT KEPT HAPPENING UNTIL I RECEIVED A TAKATA NOTICE REGARDING AIRBAGS ALSO BEING RECALLED AT WHICH POINT I RAN A SEARCH VIA VIN AND DISCOVERED THE FUEL PUMP RECALL INSTEAD. PLEASE ASSIST. THANK YOU.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE IDLING, THE VEHICLE STALLED AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT, BUT THE FAILURE RECURRED A TOTAL OF SIX TIMES WITHIN ONE HOUR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (GBF AUTO, 1640 BLACKWELL RD, COOKEVILLE, TN, 38506) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE LOCAL DEALER (HALLMARK VOLKSWAGEN, 2431 GALLATIN PIKE N, MADISON, TN, 37115) STATED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER CONFIRMED THAT THE REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/13/18*JB

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO GALPIN VOLKSWAGEN (15421 ROSCOE BLVD, NORTH HILLS, CA 91343 (818) 895-3800) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL MODULE NEEDED TO BE REPLACED. THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 65,337. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLOW VOLKSWAGEN WILIMINGTON (5011 NEW CENTRE DR, WILMINGTON, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STONE MOUNTAIN VOLKSWAGEN OF STONE MOUNTAIN, GEORGIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT UNAVAILABLE. *TT

RECALL HAS BEEN OUT FOR 7 MONTHS WITHOUT A REMEDY. AUG 16,2017 MANUFACTURER RECALL NUMBER20AE NHTSA RECALL NUMBER17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. SAFETY RISK A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF BOARDMAN IN BOARDMAN, OHIO WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. COLONIAL VOLKSWAGEN OF WESTBOROUGH (89 TURNPIKE RD, WESTBOROUGH, MA 01581, (508) 366-8383) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.