2011 Volkswagen CC Complaint Log

The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 165,000.

TL* THE CONTACT'S SON OWNS A 2011 VOLKSWAGEN CC SPORT. THE CONTACT STATED THAT WHEN HER SON STARTED THE VEHICLE, THE STEERING COLUMN LOCK INDICATOR LIGHT FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE TURNED OFF INDEPENDENTLY. THE CONTACT'S SON RESTARTED THE VEHICLE AND TURNED THE STEERING WHEEL TO DISENGAGE THE LOCK TO KEEP THE VEHICLE IDLING. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO GENE LANGAN VOLKSWAGEN (816 NEW LONDON TPKE, GLASTONBURY, CT 06033, (860) 633-0261) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DECLINED TO ASSIST WITH THE REPAIRS. THE FAILURE MILEAGE WAS 127,000.*DT THE CONSUMER STATED THEY HAD TO MAKE REPAIRS TO THE VEHICLE DUE TO THE FACT THE MANUFACTURER STATED THEIR VIN WAS NOT INCLUDED IN THE RECALL. *TR

TIMING CHAIN TENSIONER

I WAS LEAVING THE STORE WHEN I NOTICED MY VEHICULAR WOULDN'T GO OVER 30 MPH. I PULLED INTO ANOTHER STORE TO ASSESS THE SITUATION. WHEN I TURNED MY CAR BACK ON AND WAS ATTEMPTING TO LEAVE MY CAR STOPPED WORKING. I HAD IT TOWED TO THE SHOP AND THEY ADVISED ME TO CALL VOLKSWAGEN BECAUSE THIS ISSUES WAS LIKELY COVERED UNDER A WARRANTY. I CALLED VOLKESWAGEN AND THEY SAID MY WARRANTY WOULD COVER IT UP TO 120K MILES AND TO TAKE IT TO THE LOCAL DEALERSHIP. I HAD THE CAR TOWED AGAIN TO THE DEALERSHIP AND THEY INFORMED ME THAT THE TIMING CHAIN WAS BROKEN AND THEY SAID MY WARRANTY JUST EXPIRED AT 100K MILES. MY CAR HAS 108K MILES. AFTER DOING A LOT OF RESEARCH I FOUND THIS TO BE A FREQUENT PROBLEM WITH THIS MANUFACTURE. I ALSO FOUND THAT THERE WAS ALREADY A CLASS ACTION LAWSUIT BUT MY VEHICLE WASN'T IN THE PERAMITERS BECAUSE OF THE MILEAGE (ENDS AT 100K). I NEVER RECEIVED NOTICE OF THE RECALL OR I WOULD HAVE TAKEN IT IN TO GET LOOKED AT BEFORE THE 100K MIKE CUTOFF. BECAUSE THEY SAID THIS WASN'T COVERED IN THE WARRANTY, I LOOKED INTO BUYING ANOTHER CAR FROM THEM. THEY INFORMED ME THAT THEY COULD GIVE ME $250 FOR MY VEHICLE. NOW I KNOW VOLKSWAGEN IS TRYING TO AVOID PAYING FOR THIS BECAUSE THEY KNOW THEY CAN MAKE MONEY.

BOUGHT THE CAR USED AND TOOK IT TO A MECHANIC TO GET IT CHECKED OUT. LOW AND BEHOLD THEY INFORMED ME I HAVE A FAILING POWER STEERING MODULE, REAR MAIN SEAL, CARBON BUILD UP ON THE INTAKE, AS WELL AS CRACKS IN BOTH FRONT CONTROL ARMS. TOOK IT TO A DEALER WHO CONFIRMED THIS DIAGNOSIS AND GAVE ME A $6250 QUOTE FOR THE WORK. CAR WAS DRIVING FINE AND FELT GREAT. AFTER TAKING IT TO THE SHOP THE CHECK ENGINE LIGHT WAS ON. CAR HAS 90K ON IT AND WAS UNDER WARRANTY UNTIL THEN. ALL THESE ITEMS WERE NEGLECTED BY THE DEALER.

I PUT THE CAR IN REVERSE AND THE CAR DROVE FORWARD. IT HAS ALSO ACTED AS THOUGH IT IS IN NEUTRAL WHILE IN REVERSE. EVERY TIME THIS OCCURS THE DASH TRANSMISSION LIGHT BLINKS. AT TIMES IT STUTTERS WHEN ACCELERATING FROM A STOP AND MAKES CLICKING NOISES WHEN STOPPED. THERE IS APPROXIMATELY 80K MILES ON THE TRANSMISSION, ALL SERVICES HAVE BEEN DONE AND HAS NOT BEEN IN ANY ACCIDENTS. THERE ARE NO RECALLS FOR THIS PROBLEM.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO HESITATE. THE VEHICLE WAS TAKEN TO DUBLIN VOLKSWAGEN (6085 SCARLETT COURT, DUBLIN, CA 94568) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN TENSIONER FAILED AND NEEDED REPLACEMENT. THE SAME DEALER REPAIRED THE VEHICLE IN 2015, 2016, AND 2017 FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 194,000.

THE REAR VIEW CAMERA IMAGE IN THIS CAR'S RADIO (MODEL RNS-510) COMES ON EXTREMELY SLOWLY. IF THE CAR HAS NOT BEEN USED FOR MORE THAN 30 MINS, MOSTLY LIKELY IT WILL TAKE 30 SECONDS FOR THE REAR VIEW CAMERA IMAGE TO SHOW UP ON THE SCREEN, RENDERING THE REAR VIEW CAMERA MOSTLY USELESS. WE HAVE MANY KIDS IN OUR AREA, THIS IS NOT SAFE. I CHECKED THE INTERNET, THERE ARE TONS OF COMPLAINS FROM OTHER DRIVERS ABOUT THIS RADIO FOR THIS ISSUE. VW IS DOING NOTHING ABOUT IT. THIS RADIO NEEDS A FIRMWARE UPDATE TO ADDRESS THIS ISSUE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ENGINE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN HONDA OF LAUREL (3371 LAUREL FORT MEADE RD, LAUREL, MD 20724, (301) 498-7400) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

VEHICLE KEEPS MISFIRING. CHECK ENGINE LIGHT REMAINS ON. EPC LIGHT COMES ON PERIODICALLY AFTER FUEL PUMP WAS REPLACED. WHILE DRIVING CAR JERKS AND CHECK ENGINE LIGHT BEGINS TO FLASH. LOTS OF WEAR TO TIRES WITHIN A FEW THOUSAND MILES. BREAKS MUST BE PUSH ON HARD TO STOP. THE DEALERSHIP SAID THE ONLY THING THAT WAS WRONG WAS A CODE FOR CARBON BUILDUP. DEALERSHIP WOULD NOT PROVIDE CODE JUST A PRICE OF $1000. SPARK PLUGS AND COILS WERE CHANGED BEFORE PURCHASING VEHICLE. I'M CERTAIN THE FUEL PUMP WAS NOT CHANGED. THE VEHICLE USES 1/8 OF A TANK TO WARM UP.

I RECEIVED A RECALL FOR MY FUEL PUMP. I WENT AND GOT THE FUEL PUMP REPLACED. NOW THAT THE FUEL PUMP HAS BEEN REPLACED, MY CAR IS NOT STARTING, SHAKING AT RED LIGHTS, TURNING OFF ON ITS OWN, WINDOWS COMING DOWN ON ITS OWN, AIR NOT WORKING AND COMING BACK ON. I WAS IN MOTION BACKING UP AND MY CAR JUST TURNED OFF ON ITS ON. I AM AT A STANDSTILL WITH WHAT AM I SUPPOSED TO DO IF THE VEHICLE HAD A RECALL- THAT WAS SUPPOSEDLY REPLACED BUT MADE THE CAR WORSE.

AFTER 87K MY 2011 VW CC HAS AN ISSUE WITH THE TIMING CHAIN TENSION AND HAS RUINED MY ENGINE IN LESS THAN 72 HOURS. I RECEIVED A CHECK ENGINE LIGHT NOTIFICATION AND IMMEDIATELY SCHEDULED A SERVICE APPOINTMENT, BUT BY THE TIME I GOT IT INTO THE SHOP, MY ENGINE WAS DESTROYED. EVEN THOUGH I NEVER RECEIVED A LOW OIL NOTIFICATION, I NOTICED THE OIL WAS LOW BY THE DIP STICK AND THEREFORE ADDED A FEW QUARTS OF OIL. WHEN I GOT TO THE DEALERSHIP FOR SERVICE THE ENGINE WAS ALMOST COMPLETELY OUT OF OIL AND MY ENGINE WAS DAMAGED. THE TOTAL ESTIMATE FOR REPAIRS IS OVER $10,000 AND THEREFORE EXCEEDS THE VALUE OF THE VEHICLE($5K).

VW & AUDI TIMING CHAIN TENSIONER DEFECT ' CLASS ACTION LAWSUIT. ENGINE FAILED DUE TO TIMING CHAIN TENSIONER DEFECT. THE VEHICLE WAS STATIONARY. WENT TO START VW CC AND IT HAD A DELAYED OR SLOW CRANK. WHEN THE ENGINE STARTED IT WAS VIBRATING LIKE CRAZY. HAD THE CAR TOWED TO THE DEALER AND A FEW DAYS LATER WAS TOLD THAT IT WAS THE TIMING HAD SLIPPED DUE TO THE TENSIONER. I DID SOME RESEARCH AND FOUND OUT ABOUT THE CLASS ACTION LAWSUIT. ACCORDING TO THE INFORMATION PRESENTED ON CARCOMPLAINTS.COM SEVERAL BULLETINS IN REGARDS TO THIS ISSUE WHERE SENT TO THE DEALERS SERVICE DEPARTMENTS AND OF COURSE THE SERVICE MANAGER THAT I AM DEALING WITH HAS NO KNOWLEDGE OF SUCH AN ISSUE AND HAS WORKED AT THE DEALERSHIP FOR MANY YEARS AND IT WOULD COST $3000 - $9000 DEPENDING ON ENGINE DAMAGE BUT MOST LIKELY NEED A NEW ENGINE. THE INFORMATION ALSO STATES THAT THIS COULD AND DOES HAPPEN WHEN THE VEHICLE IS MOVING WHICH COULD PROVE TO BE VERY DANGEROUS. THIS NEEDS BE INVESTIGATED AND THE SIMPLE FACT THAT DEALERS, SERVICE DEPARTMENTS AND VW CALL CENTER PERSONNEL ARE NOT AWARE OF THIS ISSUE AND BASICALLY DENY ANY KIND OF LIABILITY IS EXTREMELY UNJUST.

MY CAR SHUT DOWN WHILE I WAS DRIVING THE CAR HAD FUEL AND WASN'T ABLE TO REGISTER THERE WAS FUEL IN THE CAR AND WAS TOLD IT WAS THE THROTTLE BODY AND THAT MY CONVERTER WENT BAD. IT HAD ALL THE SIGNS OF A FUEL COMPONENT PROBLEM. I AM TOLD THE CONVERTER AND THROTTLE BODY DAMAGE CAN BE DIRECTLY FROM THE FUEL PUMP ISSUES.

WENT INTO PARKING LOT AND CRANKED VEHICLE AND SELECTED REVERSE. THE VEHICLE WOULD NOT REVERSE. SHUT VEHICLE OFF, STARTED AGAIN, AND PUSHED ACCELERATOR HARDER. THE VEHICLE MOVED, BUT WOULD ONLY ACCELERATE TO ABOUT 30-40 MPH. DROVE CAR TO THE DEALERSHIP WHERE I PURCHASED IT. THEY STATED THAT THE VEHICLE WAS IN SAFE MODE. ALL OF THE DRIVE MODES WERE BLINKING. DEALER DID A DIAGNOSTIC TEST ON THE CC. THE END RESULT WAS THAT THE TRANSMISSION HAD FAILED. THE CC ONLY HAS 99,500 MILES ON IT.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION AND FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES, BUT A FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

I HAVE TAKEN MY CAR TO VW SERVICE DEPARTMENT 5 TIMES SINCE 3/23/18 FOR AN ENGINE LIGHT PROBLEM. FIRST IT WAS THE THROTTLE BODY, THEN IT WAS THE FUEL SYSTEM, NEXT THE INTAKE MANIFOLD. THE CAR IS BACK AT THE DEALER BECAUSE THE ENGINE LIGHT IS ON AGAIN. VW OF AMERICA IS NOT HELPFUL AT ALL.

(THIS COMPLAINT IS BEING MARKED FOR DELETION; DUPLICATE OF ODI # 11092333) TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ANTELOPE VALLEY VOLKSWAGEN IN PALMDALE, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING THIS CAR WITH MY KIDS IN THE BACK SEAT. CAR STOPPED SUDDENLY IN THE MIDDLE OF THE STREET. MOVED MY CAR WITH THE HELP OF OTHERS AND THE CAR RESTARTED WHEN I SWITCHED OFF AND ON THE CAR.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 35 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PRIORITY VOLKSWAGEN, 16300 PRIORITY WAY, CHESTER, 23831) FOR DIAGNOSTIC TESTING, BUT THE RESULTS HAD NOT BEEN PROVIDED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AT 81K MILES THE TIMING CHAIN TENSIONER FAILED LEADING TO ENGINE FAILURE. $5K TO REPAIR. IT STARTED RUNNING ROUGH AFTER I STARTED IT. I DROVE IT 15 MILES TURNED IT OFF AND IT WOULD NOT START AGAIN.

FUEL PUMP CONTROL MODULE THERE HAS BEEN NO REMEDY/REPAIR FOR EITHER OF THESE RECALLS AND I AM CONCERNED FOR THE SAFETY OF MYSELF, MY FAMILY AND OTHER VEHICLES. I AM NOT SATISFIED WITH THE NOTICE I RECEIVED STATING THAT THERE IS A SERIOUS ISSUE WITH MY CAR AND THERE IS NO REMEDY FOR IT. I CANNOT CONTINUE TO DIVE MY VEHICLE IN FEAR OF A MALFUNCTION THAT COULD TAKE MY LIFE.

TAKATA RECALL / FUEL PUMP CONTROL MODULE THERE HAS BEEN NO REMEDY/REPAIR FOR EITHER OF THESE RECALLS AND I AM CONCERNED FOR THE SAFETY OF MYSELF, MY FAMILY AND OTHER VEHICLES. I AM NOT SATISFIED WITH THE NOTICE I RECEIVED STATING THAT THERE IS A SERIOUS ISSUE WITH MY CAR AND THERE IS NO REMEDY FOR IT. I CANNOT CONTINUE TO DIVE MY VEHICLE IN FEAR OF A MALFUNCTION THAT COULD TAKE MY LIFE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED QUIRK VOLKSWAGEN MANCHESTER AT 603-206-2990 AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CHECK ENGINE LIGHT CAME ON, CAR STARTED TO MISFIRE AND DEALERSHIP INFORMED ME THAT TIMING CHAIN TENSIONER WAS BAD. CAR ALSO HAS OIL LEAKING ISSUES. CAR WAS AT DEALERSHIP FOR OIL PROBLEM WHEN IT THREW SEVERAL CODES FOR PVC VALVE AND TENSIONER.

THEY SENTIDO ME A LETTER

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WEST HOUSTON VOLKSWAGEN AT 281-675-8600 (17113 KATY FWY, HOUSTON, TX 77094) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING AT AN UNSPECIFIED SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO THE SAME VOLKSWAGEN DEALER, AT THE RECOMMENDATION OF THE MANUFACTURER, AND THE FUEL CONTROL MODULE WAS REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS NOT THE RECALL REMEDY. THE FAILURE RECURRED THREE TIMES AND THE SAME PART WAS REPLACED BY THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ELECTRICAL POWER FOR OVER A YEAR WHILE WAITING TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. PATTERSON TYLER VOLKSWAGEN (3800 CHANDLER HWY, TYLER, TX 75702, (903) 218-6222) AND HEWLETT VOLKSWAGEN (7951 HEWLETT LOOP, GEORGETOWN, TX 78626) WERE CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE DEALERS COULD NOT DETERMINE WHEN THE PART WOULD BE PROVIDED TO THE MANUFACTURER. THE CONTACT NO LONGER DROVE THE VEHICLE TO PREVENT A POTENTIAL FAILURE OR SAFETY RELATED SITUATION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A NOTICE THAT MY FUEL PUMP WAS BEING RECALLED FOR SAFETY PRECAUTIONS. I IMMEDIATELY CALLED MY LOCAL VW DEALERSHIP AND THEY PROCEEDED TO TELL ME THAT EVEN THOUGH THIS WAS A SAFETY ISSUE, THE PART WAS NOT YET AVAILABLE FOR THE DEALERSHIPS TO REPAIR. I HAVE HAD ISSUES WITH THE CAR NOT GOING WHEN I PRESS ON THE GAS AND THEN ALL OF A SUDDEN IT GOES FROM 5 MPH-55 MPH WITHOUT ME INITIATING IT. THIS IS VERY SCARY ESPECIALLY CONSIDERING I HAVE NO CHOICE BUT TO TRANSPORT MY PRECIOUS CHILDREN TO AND FROM SCHOOL AND WORK EVERYDAY IN THIS DEFECTED VEHICLE.

DRIVING ON THE HIGHWAY IN MORNING RUSH-HOUR TRAFFIC, THE TRANSMISSION UNEXPECTEDLY DOWNSHIFTED TO 2ND GEAR AND THE GEAR INDICATOR BEGAN BLINKING. THIS CAUSED RAPID DECELERATION FROM HIGHWAY SPEED DOWN TO 30-40 MPH. I WAS FORTUNATELY ABLE TO MANEUVER AWAY FROM TRAFFIC. DEALER DIAGNOSED LEAKING REAR MAIN SEAL, BAD PCV VALVE AND A CATASTROPHIC MECHANICAL FAILURE OF THE TRANSMISSION.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED. IT WAS DIAGNOSED THAT THE CAM SHAFT ADJUSTMENT VALVE FAILED (PART #: N205) AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

TIMING BELT TENSIONER FAILED DUE TO THE ORIG DESIGN OF THE PART. VOLKSWAGEN KNEW IT WAS AN ISSUE AND REDESIGNED THE PART. BUT THEY LEFT THE ORIGINAL PURCHASER WITH THE ORIG DEFECTIVE PART. WHEN THAT PART FAILS, IT CAUSES A CATASTROPHIC ENGINE FAILURE. WHICH LEAVES THE ORIG PURCHASER TO REPLACE THEIR ENGINES AT THEIR OWN COST. THE FACT THAT THE PART FAILS WHILE DRIVING IS A SAFETY ISSUE, IT CAUSES THE CAR TO LOOSE ALL POWER REGARDLESS OF THE SPEED, DRIVING CONDITIONS AND LOCATIONS. STRANDING THE OWNER IN A POSSIBLY PRECARIOUS SITUATION THAT COULD CAUSE INJURY OR DEATH.

I WAS DRIVING THE ENGINE DIED AT FREEWAY SPEEDS. WITH NO POWER IT WAS DANGEROUS FOR ME TO GET TO THE SIDE OF THE ROAD SAFELY. IF IT HAD BEEN AT NIGHT, IM NOT SURE I WOULD HVE MADE IT. THE PROBLEM TURNED OUT TO BE N205 VALVE. IT IS A KNOW PROBLEM THAT THERE IS A SCREEN THAT CAN FALL APART AND BLOCK THE VALVE FROM MOVING OIL TO THE CAM SHAFT. CAUSING THE TIMING TO MOVE AND CAUSE CATASTROPHIC ENGINE FAILURE. THE MECHANICS AT THE DEALERSHIP SAY IT IS A ISSUE THEY SEE ALL THE TIME. THEY SAID THE NEW VERSION OF THE PART IS TO CORRECT THAT. PROBLEM IS WHEN CATASTROPHIC ENGINE FAILURE HAPPENS THE DEALERSHIP ATTITUDE SEEMS TO BE WE KNOW ITS A PROBLEM BUT IF THE COST IS TO HIGH TO FIX, THEY WILL NOT DO ANY THING UNTIL THERE IS A RECALL. THAT PUTS PEOPLES SAFETY AT RISQUE BECAUSE OF THERE UNWILLINGNESS TO FIX THE PROBLEM DUE TO THE COMPANIES BOTTOM LINE.

IGNITION COIL FAILURE ON NUMBER TWO CYLINDER. REPLACED ALL FOUR IGNITION COILS AS RECOMMENDED BY DEALER.

I WAS NOTIFIED BY VW THAT MY AIRBAG WAS MADE BY TAKADA AND WAS RECALLED, NEEDED REPLACEMENT. BUT THEY ALSO TOLD ME THAT VW HAD NO PART. IT'S BEEN DRAGGED ON UNTIL THIS DAY. PLEASE HELP.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO TEAM VOLKSWAGEN OF HAYWARD (25115 MISSION BLVD, HAYWARD, CA 94544, (510) 885-1000) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP MODULE NEEDED TO BE RELOCATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

STEERING COLUMN LOCK DEFECTIVE WARNING KEEPS COMING ON WHEN STARTING VEHICLE AND SOMETIMES WHEN VEHICLE IS IN MOTION.

TAKATA RECALL. RECALL DATE WAS FEBRUARY 9, 2016 AND THERE IS STILL NO RESOLUTION. THIS IS AFFECTING THE TRADE-IN VALUE OF MY VEHICLE BY $2,000 AND SEEMS TO BE TAKING TOO LONG TO RESOLVE.

I AM RECEIVING THE ERROR MESSAGE STEERING COLUMN LOCK DEFECTIVE. THE DEALERSHIP TOLD ME THIS WAS PART OF A RECALL, THEN REVOKED THE STATEMENT AT A LATER TIME.I HAVE SEEN OTHER COMPLAINTS AND WONDER IF THIS SHOULD BE A RECALL. SEEMS TO BE A SPORADIC ERROR. *TR

TAKATA RECALL. I AM IN A POSITION WHERE I CANNOT TRADE IN MY CAR DUE TO THIS RECALL. IT IS FRUSTRATING AS I HAVE A NEW JOB I DO A LOT OF DRIVING AND WAS LOOKING TO GET A SAFER MORE ECONOMICAL AWD CAR. I AM AT A LOSS THAT I AM STUCK UNTIL THERE IS A FIX WHICH HAS NO ESTIMATED TIME FRAME. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD GRINDING NOISE WAS HEARD AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

2011 VW SPORT CC - LESS THAN 52,000 MILES. STALLS WHILE DRIVING ON THE INTERSTATE. DEALER ADVISED TIMING CHAIN ISSUES AND WHILE REPAIRING THE ENGINE THEY HAD TO REPLACE UNRELIABLE PARTS. KNOWN ISSUE BUT NONE UNDER RECALL. THEY SAID A SCREEN SHATTERED IN THE ENGINE, A KNOWN ISSUE IS WHAT CAUSED ALL OF THIS. ALL MANUFACTURING ERROR. CUSTOMER CARE ADMITTED THAT AND SO DID THE DEALER SERVICE DEPARTMENT. QUOTE $1400. THEN THE NEXT DAY THEY "DISCOVERED" THE CAR NEEDED A NEW CAM SHAFT. NEW QUOTE $2200. NOTHING UNDER WARRANTY/RECALL . VW CUSTOMER CARE TOLD ME TO SAVE MY RECEIPTS INCASE A RECALL COMES ABOUT BUT DID NOT CARE ABOUT THE SAFETY OF THE CAR OR THE FACT THEY ARE REPLACING UNRELIABLE PARTS. IF THEY KNOW THEY ARE UNRELIABLE WHY ARE THEY NOT ON RECALL. WROTE A LETTER TO THE CEO AND GOT THE COST REDUCED TO $1400. RECEIPT SHOWS ONE PRICE NO BREAK DOWN OF COSTS AND WAS TOLD I COULD NOT HAVE THE PARTS BACK, EVEN THOUGH I JUST PAID $1400 FOR THEM. I HAVE NO IDEA WHAT WAS UNDER WARRANTY OR RECALL OR WAS IT ALL LABOR COST. VW DOES NOT CARE ABOUT THEIR CUSTOMERS. AND BY THE WAY THE AIR BAG IS STILL NOT REPAIRED, THAT IS UNDER RECALL. SAFETY IN VW - ZERO. *TR

TAKATA RECALL #69M9, NHTSA #16V078 - MY LOCAL DEAL ADVISED ME THEY STILL DO NOT HAVE THE PARTS TO FIX FOR THIS PROBLEM. MY VEHICLE IS IDENTIFIED AS BEING IN YOUR ZONE "A" (HIGH PRIORITY FOR REPAIR). THIS REPAIR IS A CRITICAL SAFETY ISSUE AND NEEDS TO BE CORRECTED ASAP. WHEN CAN I EXPECT MY VEHICLE WILL BE REPAIRED? DO I NEED TO TAKE LEGAL ACTION TO GET VW TO RESOLVE THIS CRITICAL SAFETY PROBLEM?

TAKATA RECALL. HAVE RECEIVED A FEW RECALL NOTICES ABOUT THE AIRBAGS STATING I WILL BE INFORMED WHEN THE PARTS WILL BE IN.TODAY WAS THE FIRST TIME I RECEIVED A CALL TO ACTION. I AM A REAL ESTATE BROKER AND HAVE MAY CLIENTS IN MY CAR. VERY CONCERNING IF THEY FAIL IN THE FUTURE!

TAKATA RECALL.

TAKATA RECALL. I LEFT MY CAR AT VW OPEN ROAD IN MANHATTAN 09/19/2016 AROUND 11:20AM FOR A RECALL FIX, THEY SAID IT WILL BE AVAILABLE 4PM , THEY CALLED ME 5:42PM TELLING ME THERE IS A PROBLEM, YOU HAVE A LOT OF THING THAT NEED TO BE FIXED LIKE ENGINE , FRONT TIRES.. AND THE LIST IS LONG.. THEY ASKED ME TO PAY $199 FEES IN ORDER TO JUST CHECK EVERYTHING AND THEN LET ME KNOW HOW MUCH I HAVE TO PAY.., INSTEAD OF THEM FIX THE 2 RECALLS I HAVE IN THAT CAR AND APOLOGIZE TO ME, THEY TRYING TO THROW THE BALL BACK TO SO IT SOUND LIKE MY PROBLEM AND I HAVE TO PAY, IT'S NOT THEIRS !!! THEY ASKED ME TO GET A NEW CAR AND OF COURSE I HAVE TO PAY FOR THE NEW CAR THEY SAID, I DIDN'T EVEN FINISH PAYING FOR MY AFFECTED ONE YET... I'M REALLY DISAPPOINTED, ANGRY, ESPECIALLY THAT I NEED THIS CAR FOR MY WORK ... I STILL LEFT THE CAR THERE IN ORDER FOR THEM CHECK WHAT NEEDS TO BE FIXED AND OF COURSE THEY SAID I HAVE TO PAY FOR IT... WHAT CUSTOMER SERVICE IS THIS ????!!!

TAKATA RECALL - TODAY AFTER ENDLESS WAITING FOR THE DEALER TO BE ABLE TO REPAIR THE AIRBAGS IN OUR 2011 VW CC MY WIFE AND I DECIDED TO TRADE THIS CAR IN AS WE FELT THE RISK FOR AIRBAG RELATED INJURIES IN THE EVENT OF A DEPLOYMENT WERE NOT WORTH KEEPING THE CAR. WE WERE SHOCKED TO FIND THAT DEALERSHIPS WILL NOT EVEN TAKE THIS CAR IN ON TRADE DUE TO THE OPEN RECALL WITHOUT REMEDY. WE FEEL WE ARE NOW FORCED TO DRIVE A VEHICLE WITH A KNOWN SAFETY DEFECT THAT INCREASES OUR CHANCE OF INJURY AND/OR DEATH IN THE EVENT OF AN AIRBAG DEPLOYMENT. I ASKED A LOCAL VW DEALER TO BUY THE CAR BUT THEIR OFFER WAS FAR BELOW FAIR VALUE BECAUSE THEY STATED THE CAR WOULD HAVE TO SIT UNTIL THEY COULD FIX THE ISSUE. THEY OFFER NO BUY BACK PROGRAM THAT IS FAIR TO THE CONSUMER OR LOANER CAR UNTIL THIS COULD BE RESOLVED. AGAIN RESULTING IS MY FAMILY BEING FORCED TO DRIVE A VEHICLE WITH A KNOWN SAFETY ISSUE. I AM SHOCKED BY THIS BEING ALLOWED. I SPOKE WITH VW CUSTOMER SERVICE CENTER WHO ALSO OFFERED NO TIMEFRAME OR OPTIONS FOR ME AND MY FAMILY. I FAULT NOT ONLY TAKATA FOR NOT SUPPLYING THE REPLACEMENT PARTS IN A TIMELY MANNER BUT ALSO VOLKSWAGEN FOR NOT OFFERING ANY VIABLE OPTIONS FOR ME TO MAKE SURE MY FAMILY IS TRAVELING IN A SAFE VEHICLE. PLEASE PUT PRESSURE OF BOTH TAKATA AND THE MANUFACTURES TO REMEDY THIS SITUATION QUICKLY SO WE CAN EITHER GET OUR VEHICLE REPAIRED OR TRADE IT IN FOR A VEHICLE THAT IS SAFE TO DRIVE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

REAR MAIN SEAL LEAK AT 69K MILES. I BEEN DOING A RESEARCH AND MANY CARS ARE HAVING THE SAME PROBLEM WITH THAT ENGINE. (TSI 2.0) WHICH TO MY BELIEVE IT'S DUE TO A MANUFACTURER DEFECT AND SHOULD BE ADDRESSED AS A RECALL. CAR IS FAIRLY NEW TO BE HAVING A PROBLEM LIKE THIS WHICH IS COSTING ME TO REPAIR MORE THAN $1000 DOLLARS. ALSO THE PCV VALVE IS HAVING ISSUES. WHICH I HAD TO REPLACE ALREADY SPENDING $400 DOLLARS. *TR

STARTED THE CAR AND THE RED STEERING WHEEL LIGHT CAME ON. I HAVE NO POWER STEERING. TURNED THE CAR OFF, RESTARTED AND POWER STEERING WAS ACTIVE AND RED LIGHT WAS OFF BUT THE EFFORT TO TURN WAS LIGHTER THAN NORMAL. THE NEXT TIME WE STARTED THE CAR WE HAD NO POWER STEERING AGAIN. THIS IS VERY DANGEROUS, WHEN IT DOES WORK IT OVER CORRECTS THE STEERING AT HIGHWAY SPEEDS. WHEN NOT WORKING MY WIFE CAN NOT TURN THE WHEEL. THE DEALER DIAGNOSED A SHORT IN THE STEERING RACK. $2000 TO FIX SOMETHING THAT SHOULD LAST AT LEAST 100,000 MILES.