2017 Volkswagen Golf Powertrain & Transmission Problems

The contact owns a 2017 Volkswagen Golf Alltrack. The contact stated that while parking the vehicle and shifting to the park, the contact turned off the vehicle and the vehicle rolled backward. The driver depressed the brake pedal and activated the parking brake to stop the vehicle from rolling. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 170,000.

This is related to VW recal 37M2. My VIN is not in the recall list, but it has the exact same issue with the shifter assembly. The car does not recognize when the transmission is placed in Park. Unable to lock doors

I am resubmitting a previous complaint as I have learned and experienced more problems with the vehicle since my initial complaint. My 2017 VW GTI only has 57K miles and I have been taking it to the dealer for proper and timely maintenance. My fuel system is showing signs of failure. Based on research I have been doing online ( I could be wrong) it seems the Volkswagen golfs have a part inside the gas tank that fails and starts causing a safety hazard. My gas tank builds up pressure and literally expels gas out from somewhere. I started finding a small pool of fuel behind my car when I park at work or at home. I have since parked my vehicle and will be taking it into the dealer for inspection and repair. I read online that the 2015 models have had a recall for a part called a “suction pump” in the gas tank. I think it is safe to assume that my 2017 is having the same issue as the 2015s. Although my year make and model has not had a recall for the unsafe issue. My car is not safe to drive currently. I cannot put gas into the tank, it throttles down and up sporadically and it literally burps and expels gas from somewhere under in the back of the vehicle and the refueling neck. Please look into this issue as I am not the only person who has experienced this. Thank you.

My car started to loose coolant around 50K. This is a common problem for MK7 Golf which is usually caused by failure of the waterpump housing. VW is aware of this issue since 2016 but never addressed this problem. I request a formal investigation of this issue and demand VW to recall the vehicles.

WITH LESS THAN 17,000 MILES AND WITHIN 2 WEEKS OF HAVING A 3YR/30K SERVICE PERFORMED, CAR SUDDENLY LOCKED UP ON HIGHWAY WHILE TRAVELING OVER 60MPH. DID NOT HAVE ENOUGH TIME TO PULL TO SHOULDER. IN PROCESS ALSO LOCKED UP BREAKS. AFTER 15 MINUTES , FOUND THAT BY HOLDING POWER BUTTON WAS ABLE TO GET WHEELS UNLOCK SO THAT I COULD IDLE TO A SAFER SPOT. DEALERSHIP DISCOVERED REAL DIFFERENTIAL LEAKING AND HAD FAILED. DEALERSHIPS WERE UNABLE TO PROVIDE TRAVEL ASSISTANCE/COMPENSATION (RENTAL) OR RETURN OF CAR TO MY AREA EVEN THOUGH I WAS OVER 150-200 MILES FROM HOME, CAR WAS BOUGHT NEW WITH EXTENDED WARRANTY, AND PART DELIVERY AND REPAIR TOOK 10 DAYS/7 BUSINESS DAYS.

I NOTICED A VIBRATION AT SPEEDS NEAR AND OVER 80 MPH. I TOOK IT TO THE VW DEALER WHERE I HAD PURCHASED AND THEY FOUND THE BOLTS WHERE THE DRIVER FRONT AXLE CONNECTS TO THE TRANSMISSION OUTPUT SHAFT WERE LOOSE AND BACKING OUT. THEY REPLACED THE BOLTS, BUT I'M STILL HAVING VIBRATION IN THE DRIVELINE. I'M WORRIED WHAT OTHER BOLTS MAY BE LOOSE OR WHAT ASSOCIATED PARTS MAY HAVE BEEN COMPROMISED AS THIS IS POTENTIALLY A VERY DANGEROUS SAFETY SITUATION FOR MYSELF AND ANYONE NEAR MY VEHICLE WERE THE AXLE TO COME APART AT SPEED.

TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF ALLTRACK. WHEN THE VEHICLE WAS STARTED DURING A RAINSTORM, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. UPON RESTARTING THE VEHICLE, IT WOULD NOT ACCELERATE AND HAD TO BE TOWED TO COASTAL VOLKSWAGEN (1 SATURN DRIVE, HANOVER, MA 02339, (781) 871-4600. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD CHECK TO SEE IF THE VEHICLE'S WARRANTY WOULD COVER THE REPAIRS. THE FAILURE MILEAGE WAS 27,000.

THE SUBJECT VEHICLE, VIN: [XXX] A 2018 GOLF ALLTRACK SUDDENLY AND WITHOUT WARNING DOWNSHIFTED AT HIGHWAY SPEEDS CAUSING RAPID DECELERATION. THIS OCCURRED ON A TWO-LANE RURAL HIGHWAY AND AT ABOUT 60 MPH DOWN TO 40 MPH. THE YELLOW "!" ILLUMINATED WITH A MESSAGE LIKE "TRANS ERROR, REV UNAVAILABLE, SEE DEALER". WHILE I WAS ABLE TO PULL OFF THE ROADWAY SAFELY, THE TWO VEHICLES BEHIND WERE CAUGHT OFF-GUARD BY THE SUDDEN AND RAPID DECELERATION. I CONFIRMED THE TRANSMISSION WOULD NOT OPERATE IN REVERSE AND THE PADDLE SHIFTERS WERE ALSO NOT ABLE TO CHANGE GEARS. MAXIMUM ROAD SPEED WAS 41 MPH @ 9100 RPM, SO UNSAFE TO CONTINUE. THERE WAS NO DEALER IN THE AREA, SO I CYCLED THE KEY OFF THEN RESTARTED THE VEHICLE AND WAS ABLE TO CONTINUE AND OBTAIN SERVICE. THE DEALER REPORTED THERE WAS AN "INTERNAL PART FAILURE" OF THE TRANSMISSION. HAD THIS CONDITION PRESENTED IN A HIGH TRAFFIC OR ADVERSE WEATHER SITUATION, IT WOULD HAVE LIKELY RESULTED IN A SERIOUS ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS IS THE SECOND RECORDED INSTANCE OF THIS ISSUE. A SIMILAR INCIDENT OCCURRED ON JULY 27. WHILE DRIVING ABOUT 45MPH ON AN INCLINE THE VEHICLE ENGINE SUDDENLY INCREASED TO 3000RPM AND THE ACCELERATOR PEDAL STOPPED RESPONDING. HAD TO APPLY BRAKES AND PULL OVER TO SIDE OF THE ROAD. ONCE VEHICLE REACHED 0MPH IT IDLED AND THE ACCELERATOR PEDAL BEGAN FUNCTIONING NORMALLY AGAIN. TOOK THE VW DEALER SERVICE CENTER THE NEXT DAY. ONCE AGAIN THEY COULD FIND NO PROBLEM CODES. SERVICE CENTER TRIED TO RETURN VEHICLE AGAIN BUT WE PERSISRED. MECHANIC OFFERED TO TEST DRIVE FOR A FEW DAYS TO SEE IF HE COULD RECREATE THE ISSUE BUT IT DID NOT REOCCUR. CONTACTED VW CORPORATE AND REGION CASE MANAGER INFORMED US THAT THEIR TECHNICAL TEAM WOULD WORK WITH THE SERVICE CENTER. AFTER ABOUT A WEEK THEY STILL CONTINUE TO CLAIM THEY CAN FIND NO PROBLEM WITH VEHICLE TO REPAIR.

TRAVELING ALONG A SLIGHTLY HILLY ROAD AT 35MPH WHEN THE ENGINE SUDDENLY SPIKED TO 3000RPM AND THE CAR'S ACCELERATOR PEDAL STOPPED FUNCTIONING. HAD TO APPLY BRAKES AND PULL TO THE SIDE. ONCE CAR REACHED 0MPH IT IDLED AND THE ACCELERATOR PEDAL BEGAN FUNCTIONING AGAIN. TOOK TO VW DEALER SERVICE CENTER NEXT DAY. THEY REPORTED THAT THEY COULD FIND NO PROBLEM CODES. THEY CHANGED OIL, ROATATED TIRES AND RETURNED THE CAR. PROBLEM WAS NOT RESOLVED AND REOCCURED ON AUGUST 8.

VEHICLE IS A 2017 VW GOLF ALLTRACK S WITH A 6-SPEED MANUAL TRANSMISSION; LESS THAN 2 WEEKS OLD WITH ~400 MILES ON ODOMETER AND A LITTLE OVER 1/4 TANK OF 87-OCTANE GASOLINE. ISSUE OCCURRED AT APPROXIMATELY 10PM ON AUGUST 25TH, 2017. VEHICLE WAS ACCELERATING AWAY FROM A RED LIGHT AT A HIGHWAY INTERSECTION CROSSING ON A SLIGHT DOWNHILL GRADE. MANUAL TRANSMISSION WAS SHIFTED FROM 1ST INTO 2ND GEAR DURING ACCELERATION, AND THE VEHICLE PROMPTLY LOST ENGINE POWER, POWER STEERING AND BRAKES NEAR THE MIDDLE OF THE INTERSECTION. MY WIFE COASTED THE VEHICLE ACROSS THE INTERSECTION AND WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITH THE HELP OF PASSING MOTORISTS WHO WERE KIND ENOUGH TO STOP AND HELP. THE "ENGINE" LIGHT AND "EPC" LIGHT WERE BOTH ILLUMINATED ON THE DASH. DURING THE 45 MINUTE WAIT FOR A TOW TRUCK, MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. THE ENGINE WOULD TURN OVER AND SOMETIMES "CATCH", BUT WOULD NOT START OR IDLE. HEADLIGHTS, BLINKERS, WIPERS, ETC. REMAINED FUNCTIONAL THROUGHOUT THE ORDEAL. VEHICLE WAS TOWED TO THE VW DEALERSHIP AND REMAINS THERE FOR DIAGNOSTICS. THERE IS NO IDENTIFICATION OF A CAUSE FOR THIS ISSUE AT THE MOMENT. IT IS WORTH NOTING THAT THIS ISSUE IS A MAJOR SAFETY CONCERN FOR MY FAMILY AND MOTORISTS AROUND US: A NEW VEHICLE SUDDENLY AND UNEXPECTEDLY LOOSING POWER AND ALL CONTROL FEATURES IS ENTIRELY UNACCEPTABLE, AND COULD VERY EASILY LEAD TO A SERIOUS ACCIDENT.