2011 Volkswagen Jetta Complaint Log

ABS Control Module total failure No warnings appeared prior to the total failure of the ABS Control Module to indicate that the car needed servicing. ABS would have failed in an emergency braking according to the dealership. Just driving the car without knowing the ABS had issues put my family at risk. After the lights appeared I took it to the dealership who performed the diagnostics and determined that the ABS needed total replacement and advised that the car was not safe to drive. Lights appeared after the failure. There were no brake issues' warning lights prior to the failure. For at least 8 years I've complained that my brakes screeched and for years I was told that my brakes were fine. I've had diagnostics done on the car and not once were issues found with the ABS system. To realize that my car has no warning indicator for a major safety feature such as the brakes until that ABS components' total failure is horrifying. Yet when my tires need air a light appears. There were previous ABS recalls on other Volkwagen Jetta models/years that my car VIN was not part of.

driving on freeway (speed around 70mph) out of nowhere i start smelling strange burning smell then about 1 minute later the car brakes lock up in the front and I loose control of car but luckily it was in light traffic and I regained control enough to get it off to the shoulder. I got out to address the issue and notice the front tires smoking alot and it was at night and the inside (rotor, brake caliper, and rim were glowing bright red and the heat was melting the tire". Then I notice a flame and grabbed a bottle water and applied the tire and extinguish it. I sat there for a good 30 minutes to let everything cool down and the car would not move. "THIS IS A SERIOUS SAFTEY RECALL" AND IF IT'S NOT IT SHOULD BE ADDRESSED A.S.A.P PLEASE ADDRESS THIS ISSUE WITH VOLKSWAGON! AND HAVE THIS SERIOUS SAFTEY ISSUE CORRECTED thank you.

The f16 fuse in the engine bay that connects power to multiple exterior lights as well as the abs brake system melts and melts part of the fuse tray. This is the same thing that happens with the vw Tiguan in campaign am97. Look into am97 as this can ruin your abs brake system. This should be recalled and fixed. This picture is not mine but is exactly what happened.

Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.

Component/System Failure/Malfunction: ignition switch and starter, possibly transmission Yes, available for inspection upon request. Car has randomly stalled while in motion; ignition and starter switch have been replaced as well as microswitch panel - yet problem persists. Power steering shuts down, steering wheel becomes very difficult to turn. Have to put car in neutral, typically, and try to restart while in motion. Has happened over 100 times; replaced alternator as well. Battery was replaced, brand new, yet was drained multiple times - recharged at Autozone. Vehicle was brought to Larry H. Miller Volkswagen - was advised the problem was fixed, as well as recall repairs (microswitch), paid for the service, went to leave dealership and problem immediately happened again. Complete shut off. Would stay running a little longer while in neutral or AC on. When the vehicle stalls the only light that comes on is the battery light. All other lights and systems work. Ran diagnostic codes through personal mechanic, friend, and dealership... Code states "Key/Ignition/Computer" but unsure what specifically. The 2011 Volkswagen Jetta also does not have the original key fob. May be improper programming? Continued to research all other recalls, services have been completed and yet the problem persists.

EGR is getting stuck open / closed

Air bag light came on showing both driver and passenger airbags off without having any collision then pulled into gas station, car was fine pumped gas and tried to start vehicle and couldn't turn key further than interior lights. Was locked in ignition. Also had all brake pads and rotors replaced 1.5 years ago, now service center says they need replaced again already. Diagnostics from VW shoe ignition switch lock cylinder malfunction needs replaced.there are recalls for the airbags and ignition switch cylinder and brakes for my exact year, month,make and model(11 recalls) but shows 0 recalls under vin. Vw wants to charge me $1,200 to fix what should be free under recalls.

I recently bought a 2011 volkswagen jetta tdi last owner wasn't aware of recalls, car started throwing white smoke, my local service mecanics NORTHWEST EXPRESS AUTO CARE let me know that the problem is a recall on emission need to fix but dealer don't want to do it

Car keeps turning off while driving and battery light comes on the dash board. Restarts and light no longer comes on until it turns off again. Drives for awhile again and same thing happens. Have changed numerous parts but without anything showing, can't diagnose it. Unpredictable to when it will turn off.

Vehicle’s electrical system shuts off as I am driving. This happened at night , almost caused a crash.

Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.

At various times my car will randomly stall and it's not showing any warning lights to indicate what's wrong or when it will happen.

The contact owns a 2011 Volkswagen Jetta. The contact stated that upon arriving to her destination, while turning the key in the ignition, the vehicle failed to turn off, with the key stuck in the ON position. After several attempts, the contact was able to turn off the vehicle by disconnecting the battery terminals. No warning lights were illuminated. The vehicle was taken to the dealer, who failed to diagnose the failure. The vehicle was not repaired. The failure mileage was 80,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine stalls intermittently while driving as listed in a recall for 2011 VW Jettas. How was your safety or the safety of others put at risk? I was at risk of an accident when the car stalls while driving on the road and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ontario Volkswagen dealership has been able to see the car intermittently stalling while being serviced. I took the car to the Volkswagen dealership and asked them to contact corporate for a solution to the problem. They replaced 2 sensors and the problem still persists. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights or messages appear prior to engine stalling.

Volkswagen Jettas between 2011-2014 received a recall for the clockspring issue that occurs. I just learned that I am experiencing the same issue and my car is the same year and make. Both the airbag light is on and the horn does not work properly which is a major safety risk. VW said they will not cover the repair however this is a serious safety issue which has clearly been a problem.

The contact owns a 2011 Volkswagen Jetta. The contact stated while driving at various speeds, the vehicle shut off without warning. The contact initially linked the failure to a defective battery and the battery was replaced; however, the failure persisted. Upon investigation, the contact discovered NHTSA Campaign Number: 11V196000 (Electrical System) which was then linked to the failure. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was then taken to the dealer where it remained. The vehicle was not repaired. The failure mileage was unknown.

The car stalls in traffic and is slow to accelerate. The service department attributes the cause from a problem with a contaminated fuel system. However, the car has had a series of problems with the electrical system where I was told the "radio is draining the battery". The car would be parked without the keys in the ignition and it failed to start and the cause being the radio draining the battery. The issue is both electrical and diesel engine related.

Water pump busted while driving at 20 miles an hour

It started singing real load and my light for my coolant started blinking red

The power window never works the way it is suppose to, when I row my window down it MESSES with the speakers for some reason, my wipes don't work all the time and freeze easy. When driving does nor like to shift out of 1st it's got that mk shifter, it will stay in first gear unless the gas is pressed and released fast also can smell like a burnt wire or/ candle was smell. When I try to put the air on the smell becomes worse.

Unknowns

Lights coming on by themselves while in park position and draining the battery. Replaced battery 3 times in the last 7 months.

Was driving about 25-30mph when we heard a pop sound and the car started to become very hard to control. Everytime I would press the brakes the car would become even harder to control. I tried to turn into a driveway to see what happened and the car jerked and caused us to go into a deep ditch. The front passenger tire hit a concrete water drain and the car stopped abruptly. Impact caused the rim to completely break in half and also snapped the front axel in half. The tow truck driver informed us that the drivers rear axle trailing arm was broke in half and he had never seen anything like that before. That night we learned of the recall for that exact part. Over the weekend I've had a chance to go out and look a little better under the rear of the car and it appears to have the steel inlay piece that was supposed to fix the recalled part. The welding is terrible and most of it is rusty so it's been broken for a while it seems. I pulled a car fax on the vehicle and it has went in several times for maintenance at various car dealerships but it doesn't seem that anyone put the fix in the system for it. It has definitely been repaired but nothing shows that. We are waiting on insurance to look at the car. It is available as of right now to be seen. No warning lamps were on in the car. This accident could have resulted in major injuries or even death if they wouldn't have hit the ditch. I have a ton of pictures if you need more. The police did come but didn't file a report because it was a 1 car accident.

Ignition switch. Having a hard time turning car off.

I have a clockspring issue in my 2011 Jetta, which was associated with the Volkswagen recall in 2015. I called VW of America and was told that my VIN was not one of the cars part of that recall, and they would not be able to assist me in fixing this issue. With this problem occurring and being associated with a recent recall, I feel as if Volkswagen should help me in fixing my vehicle as it is a safety issue.

I took my son to a birthday party. We were both out of the car for 30-45 minutes when my son wanted to get something out of the backseat. When he opened the back passenger side door, black smoke came pouring out of the car. Upon further inspection, the driver's door was on fire. It appears to have started in the door panel wiring harness - where the window control buttons are.

Car was being driven and coils snapped caused, tire to pop damaging front end. Car was being driven and randomly shut off in middle of road. Driving vehicle shifting into gear lags, check engine light is on, had reader and said that valve 2 has low pressure. As a result clanking and loose noise sounds are heard when driven from drivers side.

Going down the road - in town - at about 35 mph and I started to hear loud clanking while I felt as the rear of the car felt "stiff" all of a sudden. I parked the car as soon as I could to check it over. The rear passenger side coil spring just snapped as you'd break a pretzel... I have never seen a broken coil spring in any of the cars we owned over three decades. As I looked for information online, it seems that this MK6 generation of Volkswagen vehicles made in MEXICO were manufactured with springs that are PRONE TO FAILURE! Even the next generation MK7 especially vehicles manufactured between 2015-2019 had a RECALL for this exact failure - 42J5. - 56,000 vehicles including Golf hatchbacks, Golf SPORTWAGEN, Jetta sedans and Tiguan SUVS. How come VW didn't have a recall for the previous generation? Obviously this is manufacturing with below par parts.

While changing lanes we heard a twang sound and felt an impact in the floor boards. The left rear of the car was unloaded from weight shift when the noise and impact was felt. When I was able to check the car over, I found the left rear spring was broken. The vehicle only has roughly 85k miles. I have heard many other stories of this happening to others as well.

The contact owns a 2011 Volkswagen Jetta. The contact stated while driving approximately 30 MPH, the steering wheel locked and the vehicle started jerking with the check engine warning light illuminated. The vehicle was taken to several independent mechanics; however, there was no failure detected. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 126,600.

The car turns off while driving and it has put me in several safety problems that I feel could an accident

Unknown , The vehicle is a slap shift and I can't put it in sport mode as well when driving I've been in just regular automatic it will shift slow but hard when it's in slap shift it it shifts Hard and when it is in sport mode it will shift fast and hard it's like a jerk it has a very rough idol and sometimes the windshield wiper's will work sometimes they won't and my cruise control does not work and I put my code reader on it and it says $7E8 and $7E9 along with not being able to complete smog test, and it acted like it wanted to die when I was in drive through it has well over half tank gas. Also it seems to be sucking more gas and my miles are going really fait's going really fast like they're not matching what I'm actually driving.

It's the transmission when the mph needle just Bob's constantly, when sometime up to 60 mph the rps stays above the three for at least 15 sec before sometimes going down others have to push the gas pedal fast to shift gears. Constant thud sound from the motor and more condensation then should be coming from tailpipe.the odor coming from the air vents is absolutely nauseating.

This engine or transmission is acting odd it boggs down for no reason and I know for a fact there should be a recall from the wiring harness back in 2011. I accidentally clicked it was fixed when I pushed the wrong button and it wouldnt let me undue it. Stalls white smoke out the tail pipes in gusts. Foul smell in vents

The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the brakes locked up causing the vehicle to spin 180 degrees. The vehicle was taken to an independent mechanic and diagnosed with Antilock Brake System (ABS) control module failure. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not included in the recall. The failure mileage was approximately 88,000. Consumer would like to remove the complaint.

The contact owns a 2011 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the catalytic convertor warning light illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the particle filter needed to be removed and reinstalled. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken to a different dealer who determined that the particle filter needed to be checked and reinstalled. Additionally, the EGR cooler needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact had taken the vehicle back to the second dealer; however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2011 Volkswagen Jetta. The contact stated that while operating the vehicle, the ABS and traction control warning lights illuminated and remained illuminated. Additionally, the brake light had continued to flash. While driving approximately 35 MPH, the vehicle spun out after lightly depressing the brake pedal. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 85,000. Consumer would like to withdrawal the complaint.*JB

The vehicle ignition systems skips and locks the steering wheel. The makes the vehicle stops and disabled.

At first we had to replace the intake manifold and then a month later we had to replace the catalytic converter and now it’s in the shop having the DLF filter , fuel pump , & fuel lines . All dealing with the diesel exhaust and fuel distribution. It’s leaking diesel fuel with strong odor of diesel to the point it makes you feel sick. The Volkswagen dealership never informed me of any recalls on my vehicle. The dealership is Flow Volkswagen Greensboro NC

Car horn stopped working followed by an airbag sensor light that won't turn off. Seems like the clock spring failed prematurely?

P 205/55R16 Front side tire has developed cracks/cuts along side wall. Bought tires recently from NTB-National Tire & Battery in Forest City, NC. I don't know how safe is to drive like this?

Car randomly stalls while driving and shuts off without warning in the middle of the road. Immediately is able to turn back on without issues. Took to mechanic and they couldn't find any issues and said the car had zero error codes. This has happened multiple times while driving low speeds, usually when driving stop and go with street lights

The vehicle turns off by itself while driving.

The spring in the back left suspension fell off/broke. We heard a loud clank on the highway and were able to slowly steer to a local mechanic. The back left of the car sunk over the wheel, he looked under and told us the issue. And in fact, the same thing happened when we first bought the car to the front left suspension and we were reimbursed by VW Van Nuys. VW Ventura replaced the front two suspension systems. VW Seaside currently has the car and will be replacing the back two suspension systems. We looked up the issue, and many other drivers with this make and model have had the suspension springs go out, a rare and dangerous issue. There were no warning messages prior to failure and if the spring had punctured the tire it could have caused an accident and risked lives.

Vehicle hesitates on takeoff. It's a huge safety concern. When you push the throttle from a stand still or low speed, it doesn't respond..

This Jetta Sportwagen TDI is one of the "diesel gate" vehicles that was supposedly fixed. However, post fix, the vehicle has been at the dealership for repairs more than it has been on the road for various emissions related issues revolving around the exhaust gas recirculation system and diesel particulate filter. Vehicle is washed regularly, including scrubbing of the chaise pipe ends with heavy duty soot cleaning solution. vehicle takes less than a week to collect enough soot on the tailpipe to cause transference to finger when whipped. This is an indication that an excessive amount of soot is not being properly recirculated by the exhaust gas recirculating system to be rebut in the diesel particulate filter. This also indicates that the "fix" for the cheating emissions system is not doing its job and vehicle is likely emitting particulate and NOX at levels far above legal limits.

My car would randomly stall while driving, happens both when braking and not braking. When it stalls steering wheel locks up, cannot press gas pedal, and brakes stop working almost. This is incredibly dangerous because while on a road at 50mph+ and my car suddenly stops it can cause a serious accident. The dealer has been able to reproduce it multiple times, and has said it is a common problem. The only warning light that switched on was the battery light after it had stalled. Currently at the VW dealership and was told that it was the fuel filter, was not the problem and car continued to stall more. Not only was a good part replaced but created an even more dangerous situation than before.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD UNLOCK AND LOCK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUBURN VW (3109 AUBURN WAY NORTH, AUBURN, WA 9800,2 253-499-4121) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND SUGGESTED THAT THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT'S DAUGHTER OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ENGINE FAILED TO TURN OVER AFTER MULTIPLE ATTEMPTS TO START THE VEHICLE, WITHOUT WARNING. THE CONTACT THEN CALLED EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE HE WAS INFORMED THAT HE HAD TO PAY FOR A DIAGNOSTIC TEST TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

I WAS ON THE HIGHWAY WHEN IT STARTED POURING RAIN. I TRIED TO TURN ON MY WINDSHIELD WIPERS ON THE VW JETTA 2011 AND THEY DID NOT MOVE. I LOST VISIBILITY IN SECONDS AT 50MPH AND THANK GOODNESS, WAS ABLE TO PULL OVER BEFORE ANYONE WAS HURT BUT IT WAS TERRIFYING AND A CLOSE CALL. THE WINDSHIELD WIPERS DON'T WORK IN THE COLD, APPARENTLY, WHICH TO ME SEEMS VERY DANGEROUS!