2011 Volkswagen Jetta Complaint Log

ON MAY 14, 2012 WHILE DRIVING HOME FROM WORK ON CALIFORNIA I-15 NORTH. I WAS STUCK IN TRAFFIC AROUND THE TAMECULA AREA, AND TRAVELING 15-20 MPH TO DUE TO THE TRAFFIC. I STOPPED MY VEHICLE BECAUSE TRAFFIC STOPPED. TRAFFIC BEGAN TO MOVE ONCE AGAIN, I PRESSED THE ACCELERATOR AND MY VEHICLE BEGAN TO MOVE ONCE AGAIN. WHEN I REACHED 15 - 20 MPH, MY VEHICLE SUDDENLY STARTED TO LOSE POWER AND SLOW DOWN. I RECEIVE A ORANGE BLINKING AMBER LIGHT ON MY DASH CONSOLE. I DOWN SHIFT, AND PRESSED THE ACCELERATOR ONCE AGAIN AND VEHICLE PRODUCED LITTLE POWER. I REFERENCED THE BLINKING ORANGE AMBER LIGHT IN OWNER'S MANUAL AND THE MANUAL STATED THE LIGHT MEANT "ENGINE MALFUNCTION" AND TO CONTACT DEALER IMMEDIATELY. I AS PROCEED ON I-15 NORTH, WHEN I HAD TO TRAVEL UP A HILL, THE VEHICLE BEGIN TO DECELERATE EVEN IF I DOWN SHIFT. THE NEXT MORNING MAY 15, 2012 I TOOK THE VEHICLE TO THE LOCAL VOLKSWAGEN DEALERSHIP TO DIAGNOSE THE VEHICLE. LATER THAT AFTER NOON, I WAS CONTACTED BY THE DEALERSHIP STATING THE FUEL SENSOR HAD GONE BAD AND NEEDED TO BE REPLACED. THE DEALERSHIP REPLACED THE FUEL SENSOR AND I PICKED UP THE VEHICLE ON THURSDAY MAY 17, 2012. ON FRIDAY MAY 18, 2012 I DROVE THE VEHICLE TO WORK. ON THE WAY HOME, AROUND THE SAME AREA ON THE I-15 NORTH TAMECULA CITY LIMITS. AGAIN MY VEHICLE EXPERIENCED THE SAME MALFUNCTION AS BEFORE, LOST OF POWER, LOST OF ACCELERATION, AND BLINKING ORANGE AMBER LIGHT. I STOPPED THE VEHICLE TURNED IT OFF AND BACK ONE I PROCEEDED TO GO, AND 20 MILES LATER RECEIVED THE BLINKING ORANGE AMBER "ENGINE MALFUNCTION" LIGHT AND "CHECK ENGINE" LIGHT. I TOOK THE VEHICLE TO THE DEALERSHIP ON THE MAY 19, 2012 AND LATER THAT DAY WAS TOLD THE FUEL SENSOR AND FUEL PUMP HAD GO BAD. IT IS MAY 29, 2012 AND THE DEALERSHIP STILL HAS THE VEHICLE. DEALERSHIP UNABLE TO DETERMINE THE PROBLEM, AND HOW TO FIX VEHICLE. VEHICLE WAS PURCHASED BRAND NEW IN AUGUST 2011. *TR

MY 2011 VW JETTAS HIGH PRESSURE FUEL SYSTEM STOPPED WORKING AND THE CAR WILL NOT START. THE DEALER SAID THAT IS WAS CAUSED BY THE FUEL. THE REPAIRS ARE WELL OVER $8000. I UNDERSTAND THAT NHTSA IS LOOKING INTO THIS PROBLEM BECAUSE IT HAS HAPPENED TO SO MANY OTHER VW DIESEL JETTA CARS. I HAVE NOW TALKED TO OVER 15 PEOPLE IN MY AREA THAT HAVE HAD THE SAME ISSUE WITH THE FUEL SYSTEM. I OWN NUMEROUS OTHER DIESEL TRUCKS THAT FILL UP AT THE SAME FILLING STATION AND HAVE NOT HAD THIS PROBLEM. PLEASE DO SOMETHING ABOUT A RECALL SO THIS IS COVERED BY VW. I CAN SEE IF THIS PROBLEMS WAS JUST A FEW CARS, BUT THE TDI WEB SITE LISTS THOUSANDS OF CARS THAT THIS HAS HAPPENED TO. *JS

COMING BACK FROM THE MALL, I TURNED ON MY CAR AND A FEW SECONDS LATER THE ENGINE SHUT DOWN AND "IMMOBLIZER ACTIVE" MESSAGE APPEARED. RESTARTED CAR AGAIN, ENGINE SHUT DOWN AND THE SAME MESSAGE APPEARED AGAIN. I TRIED IT A COUPLE OF TIMES MORE AND THEN CALLED VW ROADSIDE ASSISTANCE TO GET MY CAR TOWED TO MY DEALER, WHICH LUCKILY, IS NEAR BY THE MALL I WAS AT. ONCE AT THE DEALER (GOT THERE AT 4:30PM, AND THEY CLOSE AT 5 ON SATURDAYS), THE TECHNICIAN HAD TIME TO LOOK AT MY CAR. HE CAME BACK 15 MINUTES LATER AND WAS SURPRISED OF WHAT HE FOUND. THE DIAGNOSTIC MACHINE COULD NOT READ THE ENGINE CONTROL MODULE. HE SAID THAT PRETTY MUCH ACCORDING TO THE TEST, THE ECM/ECU DID NOT EXIST! I HAVE HAD THE CAR FOR ABOUT 8 MONTHS (BRAND NEW) AND ONLY APROX. 9500 MILES DRIVEN SO FAR. THEY WILL CHECK THE CAR IN DETAIL ON THE FOLLOWING MONDAY. WILL WAIT FOR RESULTS. *TR

CAR IS A 2011 VW JETTA TDI. I WAS TOLD BY THE VW DEALER THAT THE HIGH PRESSURE FUEL PUMP HAD FALLEN APART CAUSING METAL TO GO THROUGH THE FUEL SYSTEM.I BOUGHT THE CAR NEW IN JULY OF 2011.VOLKWAGEN IS REPLACING THE ENTIRE FUEL SYSTEM BUT I AM CONCERNED THAT DAMAGE MAY HAVE ALREADY BEEN DONE TO THE ENGINE. *JS

WITH LITTLE OR NO WARNING, ENGINE STALLED IN BUSY INTERSECTION DURING EVENING RUSH HOUR. LUCKILY CAR COST INTO ADJACENT PARKING LOT. HAD CAR TOWED TO LOCAL VW DEALER WHO SAID TOTAL FUEL SYSTEM HAD TO BE REPLACED DUE TO HIGH PRESSURE FUEL PUMP FAILURE. REPAIR TOOK SEVERAL WEEKS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED AND DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT PULLED IN THE HIS GARAGE, HE PUSHED THE START/STOP IGNITION BUTTON TO TURN OFF THE CAR, AND THEN PUSHED THE REMOTE BUTTON FOR HIS GARAGE DOOR TO CLOSE. HE OPENED HIS HOUSE DOOR AND SOON BECAME DISTRACTED AND INADVERTENTLY EXITED THE VEHICLE WITHOUT PUTTING IT IN PARK. MOMENTS LATER, THE VEHICLE ROLLED OUT OF THE GARAGE, BEFORE IF FULLY CLOSED. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 16,000. UPDATED 6/12/12 *CN

I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE CAR LOST ALL POWER IN TRAFFIC. I WAS LUCKY THAT I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT A SERIOUS INCIDENT OCCURRING. I WAS A BIT SHAKEN AS THE CAR JUST TOTALLY FAILED IN TRAFFIC. THE CAUSE ACCORDING TO THE DEALER IS CATASTROPHIC FAILURE OF THE INJECTOR PUMP (DIESEL). DEALER INFORMED ME THAT THE INJECTOR PUMP, INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, PRIMARY FUEL PUMP, AND THE FUEL TANK ALL HAD TO BE REPLACED BECAUSE THE INJECTOR PUMP TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. THIS CAR HAS LESS THAN 21K ON IT. DEALER ADMITTED THAT THE INJECTOR PUMPS ARE OF QUESTIONABLE QUALITY AND THERE IS A HISTORY OF FAILURE DUE TO INFERIOR PARTS IN THE PUMPS. DEALER SAID THAT THE NEW PUMP IS UPGRADED AND AFTER THE ENTIRE FUEL SYSTEM IS REPLACED THE CAR WILL BE TROUBLE FREE. DEALER ALSO NOTED THAT THE FUEL PUMPS ARE DESIGNED TO OPERATE ON EUROPEAN DIESEL WHICH CONTAINS SULFUR FOR LUBRICITY. US DIESEL WHICH HAS LOW SULFUR IS DESTROYING THE PUMPS. SEEMS AS THOUGH A TOTAL RECALL SHOULD BE ORDERED TO REMOVE THESE BAD INJECTOR PUMPS. DEALER STATED THE TOTAL COST OF THE WORK IN EXCESS OF 10K WHICH WILL BE PAID BY VW AT NO COST TO ME. *TR

FILLED UP WITH 13.455 GALLONS OF #2 ULSD DIESEL ON 01/25/12 WITH 11,363 MILES ON THE VEHICLE. PRIOR TO FILLING THE VEHICLE HAD LESS THAN A 1/4 TANK OF DIESEL. ON 02/05/12 WAS TRAVELING IN VEHICLE AT APPROXIMATELY 45 MPH AND STARTED TO HEAR PINGING NOISES FROM THE ENGINE BAY. SLOWED TO A STOP WHERE THE ENGINE DIED AND REFUSED TO START. THE VEHICLE HAD 11,721 MILES ON IT, 358 MILES (90% WHICH WERE HIGHWAY MILES) SINCE THE PREVIOUS FUELING. VEHICLE WAS TOWED TO LOCAL VW DEALER WHERE I WAS TOLD THE TANK WAS DRY AND HPFP HAD FAILED AS A RESULT. CONTESTED THE FACT THAT THE TANK WAS DRY GIVEN THE FACT THE VEHICLE HAD SLIGHTLY LESS THAN 1/4 TANK PRIOR TO THE FAILURE AND THAT IT WAS IMPOSSIBLE THAT IT HAD RUN DRY GIVEN THE FACT THAT THE TANK HAD BEEN FILLED TO THE TOP AT THE PRIOR FILLING AND THAT I HAD NOT DRIVEN ENOUGH DISTANCE TO HAVE USED UP THE FUEL. VW TECH CONFIRMED THAT THE GAS GAUGE WAS OPERATIONAL AND CORRECT. VW DEALER REPLACED HPFP UNDER WARRANTY BUT WOULD NOT LISTEN TO ME WITH REGARDS TO RUNNING THE TANK DRY. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE'S HORN AND RADIO DID NOT FUNCTION, THERE WAS A BURNING ODOR, AND THE WINDOWS FUNCTIONED INDEPENDENTLY. IN ADDITION, THE VEHICLE FELT AS IF IT WOULD LOSE POWER, THE AIR BAGS WERE NOT FUNCTIONING, AND THE EXTERIOR LIGHTS WERE MALFUNCTIONING. THE EPC AND CATALYTIC CONVERTER MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

APPROXIMATELY A YEAR AGO, MY ENGINE BEGAN TO GIVE A CLEAR SENSE OF THE CAR SHUDDERING OR ROCKING BACK AND FORTH. WHILE SOMETIMES THE FEELING WOULD OCCUR EVEN WHEN STOPPED AT A LIGHT, THE VAST MAJORITY OF THE TIME THIS OCCURRED WHILE I WAS DRIVING AT CONSISTENT LOW SPEEDS. IN ALMOST ALL CASES, I WAS ATTEMPTING TO MAINTAIN A CONSISTENT SPEED AROUND EITHER 13PMH OR 30 MPH. EVENTUALLY, I FOUND THE ROCKING MOTION VERY EASY TO REPRODUCE. I'D SET THE CAR TO 30 MPH VIA CRUISE CONTROL AND DRIVE DOWN A STRAIGHT ROAD WITH VERY SLIGHT UPWARD AND DOWNWARD SLOPES. WHILE IT HAPPENS EVEN ON FLAT GROUND, I FOUND THAT A SLIGHT DECLINE IS MOST LIKELY TO REPRODUCE THE FEELING. MY BEST GUESS IS THAT THERE'S SOMETHING ABOUT THE WAY THE FUEL SUPPLY SYSTEM/TRANSMISSION IS TRYING TO DETERMINE WHETHER OR NOT DIESEL NEEDS TO BE SUPPLIED TO THE ENGINE. THE FUEL SUPPLY SYSTEM SEEMS TO ALMOST CUT OUT BECAUSE GIVING DIESEL WOULD PRODUCE A SPEED TOO HIGH, AND THEN IT COMES BACK ON SUDDENLY, BECAUSE GIVING IT NO DIESEL WOULD CAUSE THE CAR TO SLOW TOO MUCH. WHILE SOMETIMES THIS IS SIMPLY A NUISANCE, I HAVE HAD ON MANY OCCASIONS FELT THAT IT WAS A GENUINE SAFETY HAZARD SINCE I COULDN'T PREDICT HOW THE ENGINE WOULD REACT. THIS IN COMBINATION WITH OVERLY STRONG ENGINE BREAK WHEN LETTING OFF OF THE ACCELERATOR AND DELAYED ACCELERATION WHEN STEPPING ON THE PEDDLE THAT CAN CAUSE INCONSISTENCIES AND SAFETY HAZARDS WHEN MANEUVERING IN STOP AND GO TRAFFIC ON THE HIGHWAY. I'VE MENTIONED THIS PROBLEM EVERY SINGLE TIME I'VE TAKEN MY CAR IN FOR IT'S REGULARLY SCHEDULED MAINTENANCE. THE VEHICLE HAS A DIESEL DSG ENGINE, AND AS I'VE BEEN TOLD BY SERVICE TECHNICIANS AND REPRESENTATIVES, SOME OF THE THINGS LIKE STRONG ENGINE BREAKING ARE ASSOCIATED WITH THIS TYPE OF ENGINE. HOWEVER, THE CAR'S ROCKING MOTION CERTAINLY GOES BEYOND ANYTHING THAT COULD REALISTICALLY BE CONSIDERED NORMAL AND SAFE. *TR

ATTEMPTED TO START 2011 JETTA TDI WITH 11000 MILES AFTER IT HAD BEEN SITTING IN A PARKING LOT FOR 9 HOURS. TEMPERATURE 45F OUTSIDE. VEHICLE STARTED PERFECTLY AND THEN DIED SECONDS LATER. ATTEMPTED TO START VEHICLE AGAIN, BUT WOULD NOT TURN OVER. HAD A LOT OF TROUBLE GETTING IT TO START AND WHEN IT DID IT WAS RUNNING VERY ROUGH AND THEN WOULD DIE IMMEDIATELY. FINALLY ABLE TO START VEHICLE AND KEEP IT RUNNING AFTER APPROXIMATELY 30 MINUTES. WAS ABLE TO DRIVE 30+ MILES HOME - STARTED FINE AFTER. THIS IS THE SECOND OCCURRENCE. THIS FIRST OCCURRED APPROXIMATELY 1 MONTH AGO WITH 8000 MILES ON VEHICLE. OUTSIDE TEMPERATURE WAS IN MID FORTIES. CAR WOULD NOT START AT ALL - KEPT TURNING OVER, BUT WOULD NOT START. GLOW PLUG LIGHT FLASHED INTERMITTENTLY. AFTER WAITING APPROXIMATELY 45 MINUTES TO 1 HOUR THE CAR STARTED UP FINE WITHOUT HESITATION. VEHICLE WAS AT DEALER 2 DAYS PRIOR TO SECOND INCIDENT, BUT THEY COULD NOT FIND ANYTHING. VEHICLE WILL BE RETURNING TO DEALER ASAP. *TR

AS I'M DRIVING ALONG THE INTERSTATE GOING 60 MPH MY TIRE PRESSURE LIGHT COMES ON A MILE LATER THE STEERING WHEEL JERKS OUT OF MY HAND AND I CAN HEAR THE TIRE FLAPPING. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE WITHOUT AN ACCIDENT. I TAKE THE TIRE TO THE DEALER WHERE I BOUGHT THE CAR FIVE MONTHS (AUGUST) AGO AND THEY SAID THERE IS NOTHING THEY CAN DO BUT SELL ME ANOTHER TIRE. THE DEALER ALSO REFUSED TO GIVE ME THE NUMBER TO CONTACT CONTINENTAL DIRECTLY ABOUT THE TIRE. SO FAR NOTHING HAS BEEN DONE ABOUT THE TIRE. *TR

THE CAR MADE LOUD KNOCKING NOISES AND STOPPED. THE SERVICE ADVISOR FIRST SAID THERE WAS AN IGNITION IN THE FUEL PUMP, THEN 10 DAYS LATER HE SAID IT WAS FUEL PUMP FAILURE. ALL DIESEL FUEL I PURCHASED FOR THE CAR WAS PURCHASED AT PMM MOBIL, 26393 VERMONT AVE., HARBOR CITY CA., 90710. I HAD JUST FILLED UP WITH FUEL 10 MILES EARLIER AND I WAS 1/2 BLOCK AWAY FROM MY HOME WHEN THE CAR FAILED, I COULD HAVE BEEN ANYWHERE! THE SAME SERVICE ADVISER GAVE NO SUGGESTIONS TO HELP PREVENT ANOTHER FAILURE, LEAVING ME TO RELY ON THE INFORMATION ON THE INTERNET TO KEEP THE CAR RUNNING. *TR

THIS CAR STALLS OUT AS IT SLOWS DOWN. IT DOES NOT CHANGE TO A LOWER GEAR IN TIME WHEN DECELERATING AND STALLS OUT. IT WILL NOT STALL OUT EVERY TIME I SLOW DOWN. I NEVER KNOW WHEN IT WILL STALL. IT'S VERY RANDOM AND I HAVE STALLED OUT IN THE MIDDLE OF INTERSECTIONS AND ANY SITUATION SLOWING DOWN. I BROUGHT THIS CAR BACK TO THE DEAL TWICE AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I PLEADED WITH THEM THAT THE CAR IS DANGEROUS BUT THEY SENT ME PACKING. I AM WRITING THIS BECAUSE I DO NOT WANT THEM TO RESELL THIS CAR TO SOMEONE, THE CAR STALLS OUT AND THEY GET INJURED. FOR FOUR YEAR, I HAVE HAD TO DRIVE THIS CAR USING EITHER THE MANUAL SHIFT, OR PUT IT INTO NEUTRAL WHEN SLOWING DOWN. I AM RETURNING THE CAR TODAY. PLEASE DON'T LET THEM RESELL THIS CAR. ALSO, SOMETIMES THE CAR WILL NOT SHIFT INTO 6TH GEAR. THE DRIVER SIDE WINDOW WILL NOT STAY UP. I WILL ROLL IT UP AND IT WILL AUTOMATICALLY ROOM DOWN LIKE SOMETHING IS OBSTRUCTING IT. *TR

THIS IS A RE-OCCURRENCE OF THE COMPLAINT 10425920 THAT WAS SUBMITTED BY ME ON 17 SEPTEMBER AND IS LISTED ON THIS SITE. IT HAS HAPPENED AGAIN. SYMPTOMATICALLY IT IS THE SAME. WHILE TRYING TO GAIN ACCESS TO THE VEHICLE THE KEY FOB WOULDN'T OPEN THE DOORS. AFTER GAINING ENTRY TO THE VEHICLE ALL LOCKS ARE INOPERATIVE AND THE FUSE IS BLOWN. THE INITIAL ISSUE WAS WORKED ON BY MY LOCAL VW DEALER BUT DUE TO THE ODD NATURE OF THE ISSUE VW TECH WAS CONSULTED. THE SYSTEM FUSE WILL ONLY BLOW IF I TRY TO GAIN ENTRY TO THE CAR WITH THE KEY FOBS. IF A NEW FUSE IS INSTALLED AND THE SENSORS ON THE ACTUAL DOOR HANDLES ARE USED THE FUSE WILL NOT BLOW. THE DEALER HAD THE CAR FOR A WEEK AND VW WAS INDECISIVE ABOUT WHAT TO DO. VW ADVISED THE DEALERSHIP TO JUMP OUT THE FUSE AND RETURN THE VEHICLE TO ME (AND THEY DID!) UNTIL THEY COULD FIGURE OUT THE WAY AHEAD. I WAS ASKED TO RETURN THE VEHICLE TO THE DEALER A FEW WEEKS LATER AND A COMPLETE REPLACEMENT CENTRAL LOCKING CONTROL UNIT WAS INSTALLED. I AM RETURNING THE CAR TO THE DEALER FOR ANOTHER ATTEMPT AT SOLVING THE PROBLEM. I AM QUITE SURE THAT VW SHOULDN'T BE ADVISING DEALERSHIPS TO JUMP OUT FUSES AND RETURN VEHICLES TO CUSTOMERS FOR USE. BEYOND THE TECHNICAL ISSUE VW TECHLINES BEHAVIOR IS ALARMING AND IT WOULD BE WORTH ASKING TO SEE THE DIALOG FILES FOR MY ISSUE. I WILL ADVISE REGARDING THE OUTCOME OF THIS NEXT VISIT. *TR

REFERENCE: NHTSA ACTION NUMBER: EA11003 - PLEASE ADD US TO ONGOING INVESTIGATION OUR 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI ONLY 4 MONTHS OLD WITH 3500 MILES - FAILED ON THE HIGHWAY WHILE TRYING TO ACCELERATE AROUND A DANGEROUS SITUATION. THE A BLINKING GLOW PLUG LIGHT CAME ON AND THE CAR WENT INTO LIMP MODE (NO POWER) ON THE HIGHWAY AT HIGH SPEEDS. (FWIW - A BABY + PREGNANT WIFE DRIVING). ABLE TO REPRODUCE AFTERWARDS - PRESSING A HARD THROTTLE/ACCELERATING WOULD DISABLE THE VEHICLE INTO LIMP MODE. REPORT CAME BACK THE ENTIRE FUEL SYSTEM - HPFP NEEDED TO BE REPLACED. A BRAND NEW VEHICLE SHOULD NOT HAVE A FAILURE LIKE THIS FROM JUST FILLING UP THE TANK THE PREVIOUS DAY. WE HAVE KEPT ALL RECEIPTS, LOGGED MILES AND HAD THE STATE DEPT SHUT DOWN THE STATION AND PULL A FULL LAB REPORT ON THE FUEL. EVERYTHING CHECK OUT OK BY THE STATE STANDARDS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE THE VIBRATION DAMPER ISOLATIONS INSTALLED IN THE FUEL INJECTION LINES. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) AND DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND UPON EXITING THE VEHICLE, THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE ALSO WOULD NOT SHUT OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE PUSH TO STOP BUTTON FAILED. A SWITCH CLIP ON THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. UPDATED 05/31/12*LJ

I WAS TRAVELING ON A PA INTERSTATE WHEN A WARNING LIGHT BEGAN FLASHING ON MY DASHBOARD. I IMMEDIATELY LOST ACCELERATION IN MY VEHICLE, AND WHEN I PULLED OFF TO THE SHOULDER OF THE ROAD DIESEL FUEL WAS RUNNING FROM BENEATH MY VEHICLE OFF TO THE SHOULD OF THE ROAD. I WAS UNABLE TO MAKE IT TO THE NEAREST EXIT AND HAD TO WAIT FOR ASSISTANCE FROM THE POLICE AND A TOWING COMPANY. THERE WAS NO WARNING THAT ANYTHING WAS GOING WRONG UNTIL IT HAPPENED. THE EVENTS ALL HAPPENED WITHIN 20 SECONDS OF EACH OTHER, WITH NO OTHER WARNING. *TR

BOUGHT MY JETTA TDI NEW 4 MONTHS AGO. FILLED UP WITH DIESEL ON A MONDAY MORNING AND HAD DRIVEN APPROXIMATELY 70 MILES BEFORE I HAD THIS PROBLEM. WAS DRIVING HOME TUESDAY (AT 60MPH) WHEN SUDDENLY LOST ACCELERATION AND GLOW PLUG LIGHT STARTED FLASHING. WAS ABLE TO LIMP TO A VW DEALERSHIP ABOUT 1 MILE BACK BUT CAR WOULD NOT ACCELERATE ABOVE 35MPH. THE NEXT DAY THE DEALERSHIP GAVE THE DIAGNOSIS OF WATER IN THE DIESEL AND TOLD ME "EVERYTHING THAT THE DIESEL HAD TOUCHED" WOULD HAVE TO BE REPLACED (FUEL TANK, LINES, FILTER, ETC.) .THEY SAID THE VW WARRANTY WOULD PAY FOR IT THIS ONE TIME BUT IF IT HAPPENED AGAIN I WOULD BE RESPONSIBLE FOR THE OVER $5000 COST. WHEN I ASKED HOW I COULD AVOID THIS IN THE FUTURE I WAS TOLD I JUST NEEDED TO PURCHASE MY DIESEL FROM A "REPUTABLE" PLACE. (SERIOUSLY!!! DO THEY THINK I AM BUYING "BUBBA'S HOME BREWED BIODIESEL" ON THE SIDE OF THE ROAD OR SOMETHING???) I REPORTED TO THE TEXAS DEPT OF AGRICULTURE THAT THE VW DEALERSHIP WAS CLAIMING THE DIESEL I HAD PURCHASED ON MONDAY HAD WATER IN IT. THE TDA PROMPTLY CAME OUT AND INVESTIGATED THE STATION WHERE I PURCHASE FUEL AND REPORTED TO ME THAT THEY FOUND NOTHING WRONG WITH THE DIESEL. THIS SOUNDS TO ME LIKE A MAJOR OVERSIGHT ON THE PART OF VW IF THERE IS NO WAY TO AVOID SUCH A POTENTIALLY DANGEROUS AND COSTLY PROBLEM. I TRADED A MUCH NICER AND MORE COMFORTABLE SUV FOR THIS JETTA IN AN ATTEMPT TO SAVE $$$ ON FUEL. I THINK I'VE MADE A HUGE MISTAKE. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE STALLED WITHOUT WARNING. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE FUEL LINES, PUMP, AND THE FUEL TANK. THE CONTACT STATED THE ENTIRE FUEL SYSTEM WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 14,299.

THE PLASTIC SILVER LINING UNDER THE SIDE WINDOWS DOES NOT FIT PROPERLY. THIS CREATES A VIBRATION/RATTLING NOISE WHICH IS ANNOYING AND IS DISTRACTING TO THE DRIVER. THIS CAN CAUSE A SAFETY ISSUE. *JS

KEY STUCK IN IGNITION MULTIPLE TIMES HAVING GREAT DIFFICULTY TURNING ON AND OFF CAR. PROBLEMS APPEARS TO OCCUR ON A MORE FREQUENT BASIS, CAR DEALERSHIP INDICATED NOT A PROBLEM WHILE UNDER WARRANTY TOLD JIGGLE THE KEY WILL SOLVE THE PROBLEM. PROGRESSIVELY WORSE AS MY WIFE CAN'T DRIVE THE CAR FOR FEAR OF BEING STUCK, SHE EXPERIENCED THIS PROBLEM JULY 6, 2014 AS SHE HAD TO WALK HOME. TURNING THE STEERING WHEEL, MOVING THE TRANSMISSION IN AND OUT OF GEAR AND MOVING THE KEY AROUND WILL EVENTUALLY ALLOW THE KEY TO MOVE INTO A ON/OFF POSITION.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE DEALER REPLACED THE FUEL TANK, HIGH PRESSURE FUEL PUMP, AND THE FUEL LINES. THE STALLING FAILURE WAS CORRECTED, BUT THE VEHICLE NO LONGER PERFORMED WITH THE SAME FUEL EFFICIENCY. THE CONTACT FELT THAT THE RECALL REPAIRS CAUSED THE DECREASE IN FUEL EFFICIENCY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DENIED ASSISTANCE WITH THE FUEL EFFICIENCY FAILURE. THE FAILURE MILEAGE WAS 14,299 AND THE CURRENT MILEAGE WAS 20,558.

NOTE: TDI (DIESEL) ENGINE, HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE. DRIVER WAS DRIVING 75 MPH ON THE INTERSTATE WHEN THE ENGINE MALFUNCTION (FLASHING COIL) LIGHT ILLUMINATED AND THE CAR STALLED. CAR COASTED TO A STOP, BUT WOULD NOT RESTART. CALLED MANUFACTURER ROADSIDE ASSISTANCE AND THEY PROMPTLY SENT A FLATBED TOW TRUCK TO TRANSPORT VEHICLE TO DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS METAL DEBRIS IN DIESEL FUEL FILTER AND IN HIGH-PRESSURE FUEL PUMP (HPFP) AND THAT THE HPFP HAD FAILED DESTRUCTIVELY DISTRIBUTING METAL DEBRIS THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM (TANK TO INJECTORS) WAS REPLACED UNDER WARRANTY BY MANUFACTURER. UPDATED 11/07/11 *BF

WE HAD JUST ARRIVED TO OUR NEPHEW'S POP WARNER FOOTBALL GAME. WHEN WE GOT OUT OF THE VEHICLE WE TOLD OUR 8 YEAR OLD SON TO STAND BY THE CAR WHILE WE PULLED OUT OUR OTHER SON'S STROLLER OUR OF THE TRUCK. OUR 8 YEAR OLD LEANED AGAINST THE DRIVER SIDE REAR END WHEN SUDDENLY WE HEARD HIM SCREECH IN PAIN. WE ASKED WHAT HAD HAPPENED HE SAID THAT HE FELT SOMETHING HOT HIT HIS LEG. WHEN WE LOOKED WE NOTICED THAT HE HAD BURNED HIS RIGHT CALF AND IT WAS BECAUSE THE EXHAUST PIPES STUCK OUT TOO FAR. WE TRIED TO TREAT THE BURN OURSELF WITH BURN OINTMENT BUT IT WAS NOT ENOUGH. THE NEXT DAY WE TOOK HIM TO THE EMERGENCY ROOM TO HAVE A DOCTOR LOOK AT IT AND SHE SAID THAT HE HAD 3RD DEGREE BURNS AND THAT IT WAS INFECTED.

THE DIESEL FUEL HIGH PRESSURE FUEL PUMP FAILED CAUSING METAL PARTICLES TO CONTAMINATE THE ENTIRE FUEL SYSTEM. *TR

CAR JERKS WHEN UP SHIFTING AND DOWN SHIFTING I WAS TOLD BY THE DEALER THAT THE TRANSMISSION NEEDED A PART THAT HAD TO BE ORDER FROM GERMANY. THEY CALLED THE MECHATRON THEY TOLD ME IT WAS THE COMPUTER BRAIN FOR THE TRANSMISSION I WAITED TWO WEEKS AND AFTER HAVING THE CAR FOR A FEW DAYS IT IS DOING THE SAME THING I'M TAKING IT BACK TOMORROW. SOMETIMES IT FEELS LIKE THE CAR DOESN'T WANT TO COME OFF A HIGH GEAR I''M AFRAID THAT I WONT BE ABLE TO STOP THE CAR .I WISH I COULD GET MY MONEY BACK. *TT

THE VEHICLE IMMOBILIZER ACTIVATES, PREVENTING THE VEHICLE FROM BEING STARTED AND LEAVING DRIVER STRANDED. *TR

STEERING PULLED SHARPLY TO THE RIGHT, COULD NOT GET THE CAR STRAIGHT AND WENT INTO THE CURB. ALL OF THE LIGHTS ON THE DASHBOARD LIT UP DURING THE INCIDENT. *TR

2011 VW JETTA TDI BEGAN TO FEEL SLUGGISH AROUND 7,200 MILES. AT 8240 GOING 35 MPH CAR DIED AND WOULD NOT START. TOLD ENTIRE FUEL SYSTEM NEEDS REPLACED. *TR

I PURCHASED A NEW VOLKSWAGEN JETTA 2011, IT HAS 3700 MILES ON BOARD, DURING MY TRIP TO WORK (MY SPEED WAS ABOUT 35M/H) BEFORE THE INTERSECTION I TRIED TO BRAKE ON RED LIGHT, AND MY BRAKES DID NOT WORK, THEY JUST STOPPED WORKING, I PRESSED BRAKE PEDAL 3 TIMES TILL IT BEGAN WORKING AGAIN. I PASSED THE INTERSECTION LINE AND FORTUNATELY THERE WAS NO ANY CARS IN FRONT OF ME AND VERY FORTUNATELY MY SPEED WAS LOW. WHAT COULD HAPPEN IF I WERE ON HIGHWAY? THAT EVENT HAPPENED AFTER 3 DAYS I PASSED SERVICE CHECK AT DEALERSHIP. MY CAR WAS TOWED TO DEALERSHIP AND IT WAS CHECKED. AFTER I WAS CALLED FOR TEST DRIVE AND THEY WERE CONVINCING ME THAT EVERYTHING WAS FINE WITH THE CAR, COMPUTER REALLY SHOWED 0 PROBLEMS. I DID NOT WANT TO PICK UP MY CAR AND ASKED THEM TO TEST THE CAR TILL THE PROBLEM APPEARS AGAIN, BECAUSE I THINK THAT IS VERY MAJOR PROBLEM. IN THE END THE PROBLEM OCCURRED, AND THEY REALIZED THAT THE PROBLEM REALLY HAD PLACE. I WAS GIVEN A REPORT FROM VOLKSWAGEN SERVICE AND I SAW THAT THE CAUSE WAS: INTERNAL FAILURE AT BRAKE MASTER CYLINDER, SO THEY REPLACED: 1 MASTER CYLINDER, 2 BRAKE FLUID AND 1 GASKET WERE REPLACED. IT MEANS THAT CAR REALLY HAD A PROBLEM IN SPITE IT IS NEW. NOW I AM AFRAID THE SAME PROBLEM NOT TO OCCUR AGAIN. I AM TRYING TO REPLACE THE CAR, BUT VOLKSWAGEN DOES NOT DO THAT, THEY TELL ME THAT THE CAR WAS REPAIRED UNDER WARRANTY. NOW, WHEN I AM DRIVING THAT CAR, I ALWAYS TRY MY BRAKES, BEFORE INTERSECTION, ON HIGHWAYS AND EVERYWHERE. I DO NOT WANT TO DRIVE THAT CAR ANYMORE, I ALWAYS THINK THAT THE SAME PROBLEM MAY OCCUR AGAIN AND IT CAN CAUSE A REAL ACCIDENT. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STARTED THE VEHICLE AND SHIFT GEARS FROM PARK INTO THE REVERSE POSITION AND IMMEDIATELY THE VEHICLE SURGED FORWARD. THERE WERE SEVERAL ATTEMPTS BEFORE THE VEHICLE RESPONDED IN REVERSE. THE IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WILL NOTIFY THE MANUFACTURER REGARDING THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 1,710.

DURING SHORT DRIVE HOME, THE GLOW PLUG LIGHT STARTED FLASHING, THE CAR THEN WENT INTO LIMP MODE. WHEN I GOT HOME, 2 MILES LATER, THE CAR DIED AND WOULD NOT START. I HAULED THE CAR TO THE VW DEALER AND THEY SAID MY HPFP FAILED. VW IS GOING TO FIX IT UNDER WARRANTY, I PRODUCED THE LAST 4 FUEL FILL UPS SHOWING NO GAS HAD BEEN PUT IN THE CAR. THIS WAS A 2011 JETTA TDI, MANUFACTURE DATE UNKNOWN, BUT CAR WAS PURCHASED IN JANUARY. *TR

DRIVING DOWN ROAD WHEN GLOW PLUG LIGHT, CHECK ENGINE LIGHT CAME ON THEN CAR DIED AND WOULD NOT RESTART. HPFP FAILURE. DEALER CLAIMS CONTAMINATED FUEL. I HAVE RECEIPTS FOR EVERY TANK FULL. *TR

AUTOMATIC DOOR LOCKS FAIL TO WORK. MANUAL ENTRY MUST BE GAINED TO VEHICLE AND DOORS OPENED ON ALL DOORS OTHER THAN DRIVERS BY PULLING ON INSIDE HANDLES. UNABLE TO ACCESS TRUNK WITHOUT GRABBING LONG HANLED STICK AND ACCESSING TRUNK EMERGENCY OPENING LATCH THROUGH BACK SEAT ARM REST TRUNK OPENING. WHILE INVESTIGATING FOR A POSSIBLE BLOW FUSE IT WAS NOTED THAT VW FAILS TO PROVIDE A FUSE MAP/DIAGRAM FOR THESE CARS IN THE OWNERS MANUAL AND ON THE BACK OF BOTH THE UNDERHOOD AND IN CAR FUSE PANELS. VW EXPLAINS THIS AWAY IN THE OWNERS MANUAL ON PAGE 324 AS A DECISION THEY MADE DUE TO THE " CONSTANT ONGOING DEVELOPMENT OF THE CAR" BEYOND THE ISSUE WITH THE LOCKS I BELIEVE THAT FAILING TO PROVIDE THE OWNER OF THE VEHICLE WITH THE FUSE MAPS COULD HAVE POETENTIAL RAMIFICATIONS AS AN OWNER MAY BE UNABLE TO SOLVE A SIMPLE TECHNICAL FAULT ON THEIR VEHICLE THUS HAZARDING THEMSELVES AND OTHERS. INSPECTION AND CHANGING OF FUSES IS OWNER LEVEL MAINTANENCE/TROUBLESHOOTING AND VOLKSWAGEN SHOULD BE MADE TO PROVIDE THAT INFORMATION TO OWNERS. IF YOU WEB SEARCH VW FUSE DIAGRAM OR MAP YOU WILL SEE HUNDREDS OF COMPLAINTS. THANKS FOR YOUR TIME. *TT

LOSS OF POWER WHEN ACCELERATING AWAY FROM A STOP SIGN ON A LARGE BUSY INTERSECTION. WEATHER CONDITIONS WERE LIGHT RAIN TEMP IN THE 70'S. CONTINUED TO DRIVE FOR SEVERAL MILES AT SLOWER SPEEDS (ABOUT 40 MPH). NOTICED A DASH WARNING LIGHT WAS ALSO FLASHING, SOMETHING ABOUT A GLOW PLUG. ALL GAUGES LOOKED NORMAL. SEVERAL DAYS LATER NOTIFIED THE VW DEALER OF THE OF THE CONDITION THE CAR WAS TO GET THE 20,000 MILE SERVICE. SERVICE PERSON SAID HE WOULD CHECK IT OUT. CALLED NEXT DAY TO ASK IF I HAD USED BIO DIESEL FUEL. REPLIED I HAD NOT AND THE SAME FUEL IN THE TANK HAD BEEN UN USE WHEN THE POWER LOSS WAS NOTICED. CALLED NEXT DAY TO REPORT PARTS WERE ON ORDER.GOT CAR BACK ABOUT 5 WEEKS LATER AND CAR WORKS OK. SAID THEY FOUND PARTICLES OF METAL IN THE FUEL SYSTEM. CHANGED THE FUEL PUMP AND A BUNCH OF OTHER FUEL SYSTEM PARTS ON WARRANTY. *TR

AT STEADY THROTTLE ANGLE OF ACCELERATOR PEDAL, SLOW SPEEDS PULLING OUT ON TO MAIN ROAD WITH HEAVY TRAFFIC. DSG CAN NOT SELECT THE PROPER GEAR AND HESITATES SO BADLY THAT WE WERE ALMOST T- BONED IN THE DRIVERS SIDE OF THE JETTA BY ON COMING TRAFFIC. I GUESS ABOUT .1 TENTH OF A SECOND NO MOVEMENT FOR THE JETTA. THIS DSG HAD A DAUL CLUTCH FLYWHEEL AND IS A COMPUTER SHIFTED MANUAL TRANSMISSION ON DUAL SHAFTS TO OUTPUT DRIVE. I CALLED THIRD DIFFERENT DEALER AND ALL SAY THIS IS THE WAY THE JETTA WITH DSG PERFORMS. DEALER GUNTHER VOLKSWAGEN IN BUFORD WAS HELPFUL, AND ACKNOWLEDGED THE PROBLEM. VOLKSWAGEN HAS NO SOFTWARE FIX. VILLAGE VOLKSWAGEN CHATTANOOGA, TN ADVISOR SHARED THAT ALL DSG TRANSMISSIONS HAVE THE PROBLEM. VOLKSWAGEN DESIGNED AND MAKE THE DSG, WHY CAN THEY NOT FIX THE PROBLEM? THIS IS A SAFETY PROBLEM THAT WILL END UP GETTING DRIVERS AND PASSENGERS HURT. THE JETTA JUST STANDS STILL IN THE MIDDLE OF THE LANE AS THE COMPUTER DECIDES WHAT GEAR SELECTION IS NEEDED. THIS HAS HAPPENED TO US THREE DIFFERENT TIMES. MY WIFE IS SCARED TO DRIVE THE JETTA FOR FEAR OF A ACCIDENT. WE HAVE CONTACTED VOLKSWAGEN OF AMERICA ABOUT THE PROBLEM. AFTER MARKET SOFTWARE COMPANY UNITRONICS HAS A SOFTWARE FIX AT A COST OF $500.00. PLEASE CONTACT ME! *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TRANSMISSION DID NOT SHIFT PROPERLY. AS A RESULT, THE VEHICLE HESITATED AND DECELERATED ALMOST TO A COMPLETE STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING UNDER NORMAL CONDITIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 8,700. UPDATED 04/11/12*LJ CONSUMER STATED THERE WERE 3 INCIDENTS OF HESITATION WITH THE VEHICLE WHILE DRIVING ON ROADS WITH SPEED LIMITS OF 55 MPH. CONSUMER ALSO STATED VEHICLE HESITATED ALMOST TO A COMPLETE STOP WHILE SLOWING DOWN. CONSUMER TOOK TO VW DEALER ON 12/19/11 AND DEALER INFORMED CONSUMER TRANSMISSION SHIFTED NORMALLY. ON 12/30/12 THE DEALER UPDATED SOFTWARE .CONSUMER SEARCHED ONLINE FOR TECHNICAL SERVICE BULLETINS AND FOUND INFORMATION ABOUT THE DELAY ON ACCELERATION ON CONSUMERS VEHICLE. UPDATED 6/7/12 *SD

CRACK IN SUPPLY LINE TO #2 INJECTOR. FUEL SPRAY ALL OVER BACK OF ENGINE/ENGINE COMPARTMENT AND ONTO GROUND WHILE DRIVING, FUEL MIST/FILM ALL OVER BACK OF CAR. "ENGINE CONTROL FAILURE" WARNING LIGHT CAME ON. STOPPED TO INVESTIGATE, NOTICED DIESEL SMELL, BUT DIDN'T SEE ANYTHING ELSE (IT WAS DARK). RESTARTED, LIGHT NO LONGER ILLUMINATED. AFTER ABOUT 2 MILES, LIGHT CAME BACK ON ALONG WITH "CHECK ENGINE" WARNING LIGHT. I WAS CLOSE TO HOME, SO I CAME ON TO THE HOUSE. THERE I NOTICED A STRONGER DIESEL SMELL, THE FILM ON THE BACK OF THE CAR. GOT FLASHLIGHT AND NOTICED THE FUEL DRIPPING AND THE FUEL IN THE ENGINE COMPARTMENT. CALLED VW 24 HOUR ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO NEAREST DEALER ON THE NEXT MORNING, A SATURDAY. THEIR DIAGNOSIS (MONDAY) WAS CRACKED FUEL LINE. I ASKED WHICH CYLINDER/INJECTOR, SHE SAID #2. I ASKED THEM TO SAVE PARTS AND TO DOCUMENT AND INFORMED THEM THAT THERE WAS AN INVESTIGATION. THE REPAIR SHOULD BE COMPLETED BY END OF DAY ON TUESDAY. PART HAD TO BE OVER-NIGHTED FROM SOMEWHERE ELSE. *TR

ON 9/9/2011 WHILE DRIVING ON CA 91 FWY, I STARTED NOTICING ABNORMAL DROP IN THE FUEL TANK, BY MONITORING MY DASHBOARD, AT THE TIME I HAD HALF TANK OF FUEL. I STOPPED THE CAR ON A SAFE LOCATION, AND DISCOVERED A FUEL LEAKAGE UNDERNEATH THE TRUNK. THE FUEL WAS COMPLETELY DRAINED, AND I HAD TO CALL FOR VOLKSWAGEN ROAD SIDE ASSISTANCE TO TOW THE VEHICLE TO THE NEAREST DEALER. THE VEHICLE WAS TOWED TO A VOLKSWAGEN DEALER IN GARDEN GROVE, CA. THE DEALER INVESTIGATED IT THE PROBLEM, AND ACKNOWLEDGED THAT THE PROBLEM WAS DUE TO PROBABLE ASSEMBLY LINE FAULT. THE DEALER ORDERED NEW PARTS, AND FIXED THE PROBLEM, UNFORTUNATELY, THE FUEL SMELL STILL EXIST, BUT I CAN'T SEE LEAKAGE. *KB

THIS CAR HAS AN AUTOMATIC TRANSMISSION. IT'S A JETTA TDI. IF YOU STOP ON A SHARP INCLINE THE CAR WILL ROLL BACKWARDS WHEN YOU TAKE YOUR FOOT OFF OF THE BRAKE AND PUSH THE GAS PEDAL. I'VE TRIED PUSHING THE GAS PEDAL BEFORE LETTING OFF THE BRAKE BUT IT STILL ROLLS BACKWARD. I TOOK IT TO THE DEALER AND EXPLAINED THAT I AM AFRAID I WILL ROLL BACKWARD INTO ANOTHER VEHICLE OF EVEN A PEDESTRIAN. THE DEALER SAID ROLLING BACKWARD IS NORMAL FOR THIS CAR. I THINK THIS IS UNSAFE FOR ME AND THE PEOPLE AROUND ME. I BOUGHT THIS CAR NEW FROM TOM BUSH REGENCY MOTORS 9850 ATLANTIC BLVD. JAX., FLORIDA 32225. PH (904) 725-0911. *TR

ENGINE POWER LOSS, UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE RPM RESPONSE TO ACCELERATOR PEDAL POSITION 8/30 NEW CAR DEALER FUELED FULL TANK OF DIESEL 6PM: STOPLIGHT INTERSECTION PULL AWAY ON GRN LIGHT:: ENGINE RPM DROPS TO IDLE IN MIDDLE OF INTERSECTION <RESPONSE: DEPRESS ACCELERATOR NO CHANGE IN RPM MOMENTARILY THEN INSTANT ACCELERATION @ MODERATE-TO-HIGH RPM> UNCONTROLLED SITUATION AS TRAFFIC BEHIND DIDN'T HAVE ANY WARNING OF SLOW IN MIDDLE OF INTERSECTION, NO BRAKE LIGHTS, FORCED TRAFFIC BRAKING TO AVOID OVERRUNNING MY STALLING CAR. 7:40PM: IN-TOWN DRIVING:: DROPOUT OF RPM LOSS OF POWER MOMENTARILY <2000RPM <NO RESPONSE> NO CONSEQUENCE 8/31 7:55AM: RH TURN FROM LEVEL ROADWAY TO MODERATELY STEEP INCLINED SIDE STREET:: ENGINE RPM DROPPED COMPLETELY TO IDLE AND SUSTAINED LOSS OF POWER < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION DURING DROP THEN DEPRESSED EXPECTING RPM RECOVERY CONTINUING TO WOT WHEN NO CHANGE IN RPM {BRAKE TO HOLD CAR ON INCLINE} RELEASE PEDAL AND STARTOVER> NO CONSEQUENCE 7:56AM: LH TURN INTO PARK:: NO THROTTLE RESPONSE RPM DROP FROM LOW RPM TO IDLE < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION WATCHING FOR RPM POWER RECOVERY OR PICKUP IN RPM TO NO EFFECT {BRAKE TO STOP CAR FROM HITTING STRUCTURE IN FRONT OF PARKING PLACE} STARTOVER> DANGEROUS CIRCUMSTANCE WITH OBSTACLE IN FRONT OF CAR PARKING SPOT WITH 2 FT. REMAINING TO PULL CAR OUT OF TRAVELED ROADWAY AND INTO THE PARKED POSITION. I DID NOT LIKE THE LOSS OF ENGINE CONTROL UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE POWER RESPONSE TO DRIVER INPUT. FIRST INDICATION THAT THESE REPEATING ENGINE FAILS ARE NOT BENIGN. *TR

VEHICLE LOST POWER ABOVE 1000 RPM WHILE DRIVING ON FREEWAY. AFTER COASTING TO A SAFE LOCATION, FOUND ENGINE COMPARTMENT SOAKED WITH FUEL. VEHICLE HAD LEFT A TRAIL OF FUEL BEHIND IT. VEHICLE WAS REPAIRED BY DEALER: FUEL LINE FROM THE COMMON RAIL TO INJECTOR #2 WAS REPLACED. *TR

I KNOW THIS SOUNDS RIDICULOUS BUT I'VE DRIVEN ON MANY ROAD TRIPS AND THIS HAS NEVER HAPPENED UNTIL THIS VEHICLE, AND IT'S PAINFUL. BUT HERE IT IS: LEATHER-WRAPPED STEERING WHEEL CAUSES CALLUSES AT A HIGHLY UNUSUAL RATE ON LONGER DRIVES. (I HAVE BEEN ABLE TO DRIVE FOR 12 HOURS ON MULTIPLE OCCASIONS WITHOUT ISSUE. AFTER DRIVING ONLY THREE AND A HALF HOURS STEADILY, MY HANDS HURT ALL OVER.) IT'S IMPORTANT TO NOTE THAT THE LEATHER ISN'T CAUSING THIS - THE STITCHING ON THE INSIDE IS FAR TOO RAISED UP ON THE INSIDE PART AROUND THE ENTIRE 'WHEEL' OF THE STEERING WHEEL. IT IS ALSO RIGHT BEHIND THE LEFT AND RIGHT 'HANDLES' WHERE YOU CAN HOLD THE WHEEL, SO ANYWHERE YOU HOLD IT, YOU BASICALLY ARE ADVERSELY AFFECTED. I BELIEVE THIS IS A SAFETY ISSUE BECAUSE IF IT'S NOT COMFORTABLE AT ALL TO HOLD THE STEERING WHEEL, DRIVERS MAY BE INCLINED TO HOLD THE WHEEL MORE LOOSELY OR HOLD THE WHEEL EVEN LESS/LET GO WHEN THEY BELIEVE IT IS "SAFE" ... WHICH MAY LEAD TO CRASHES, INJURY, OR DEATH, DUE TO DEVELOPING PAIN IN THE HANDS/FINGERS BECAUSE OF THE WAY THIS STEERING WHEEL HAS BEEN DESIGNED. *TT

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL HOSE FRACTURED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HIGH PRESSURE FUEL HOSE WAS REPLACED. THE FAILURE MILEAGE WAS 21,015.

EVENT LEADING TO FAILURE: SUNNY MID-DAY, DRIVING ON THE HIGHWAY I HEARD A SOUND AS IF MY TIRE HAD BURST, AND MOMENTARILY LOST CONTROL OF THE VEHICLE. DID NOT CRASH. FAILURE AND DETAILS: ONCE I HALTED THE CAR, I INSPECTED MY PASSENGER-SIDE FRONT TIRE, AND THOUGH IT WAS FLAT, THERE WERE NO SIGNS OF RUPTURE OR PERFORATION. I PROCEEDED TO CHANGE IT, AND, HAVING REMOVED IT, I NOTICED A CRACK IN THE INNER LUMEN. THE CRACK WAS AN ARC OF APPROXIMATELY 6 INCHES. ACTION TO CORRECT THE FAILURE: A SPARE TIRE WAS SET IN PLACE AND THE CAR HAS BEEN TAKEN TO THE DEALER. FURTHER DETAILS: DEALER CLAIMS THAT THE DAMAGE WAS USER INDUCED, BUT I WAS DRIVING ON THE HIGHWAY AND THERE WERE NO BUMPS, DEBRIS, NOR DID I CRASH. I FEAR THIS COULD HAPPEN TO OTHERS. I HAD PREVIOUSLY TAKEN THE CAR TO THE DEALER BECAUSE THE LOW TIRE PRESSURE LIGHT WAS ON, BUT I WAS TOLD THAT IT WAS NORMAL AND THAT THE SENSOR HAD TO BE REST. *TR

WHILE DRIVING MY 2011 VOLKSWAGEN JETTA TDI SPORTWAGON ON INTERSTATE 94 IN MICHIGAN I OBSERVED WHITE SMOKE COMING OFF MY VEHICLE ENGINE. THERE WAS NO WARNING LIGHT. DUE TO THE HEAVY SMOKE AND DIESEL FUMES I PULLED THE VEHICLE TO SAFE LOCATION AND SOUGHT SERVICE. THE VEHICLE DEVELOPED A HEAVY LEAK IN ONE OF THE FUEL INJECTION LINES ON TOP OF THE ENGINE BLOCK. THE VEHICLE WAS COVERED WITH DIESEL FUEL FROM FRONT TO THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED BY VOLKSWAGEN. *TR

DRIVING ON THE INTERSTATE I CAME TO THE END OF SOME SCARIFIED PAVEMENT. WHEN I WENT ACROSS THE END OF THE SCARIFIED PAVEMENT, THE RIGHT SIDE AIRBAGS WENT OFF. THE DEALER INSPECTS UNDER THE CAR AND FINDS A SMALL SCRATCH ON THE TRAILING ARM MOUNT AND SAYS THE CAR WAS BOTTOMED. ONLY PROBLEM IS THE SCRATCH IS NOT ON THE BOTTOM OF THE MOUNT AND IS EVEN ABOVE THE PARKING BRAKE CABLE WHICH ROUTES BENEATH THE MOUNT. THE PARKING BRAKE CABLE DOES NOT HAVE ANY DAMAGE OR SCRATCHES ON IT. ALSO, WHY WOULDN?T THE FRONT AIRBAGS GO OFF INSTEAD OF THE SIDE? IF THE CAR HAD BOTTOMED ON THE PAVEMENT OR ON THE LIP OF THE PAVEMENT WHERE THE SCARIFIED PAVEMENT ENDED, THE MARK ON THE TRAILING ARM MOUNT WOULD HAVE DAMAGE FROM THE INITIAL POINT OF CONTACT AND SCRAPE ALONG THE LEADING EDGE OF THE MOUNT UNTIL WHATEVER HIT IT HAD CLEARED UNDER THE MOUNT AND IT WOULD HAVE LOOKED A LOT WORSE. ANYWAY THE DEALER WANTS $4000 TO FIX THE AIRBAGS, NOT INCLUDING A NEW SEAT COVER SINCE THEY DON?T MANUFACTURE IT ANYMORE. IF YOU WANT A PICTURE OF THE IMPACT MARK LET ME KNOW. IT?S VERY MINISCULE. ALSO, AFTER THE AIRBAG DEPLOYMENT, THERE WERE NOT ANY TIRE, RIM, OR ALIGNMENT PROBLEMS. IN COMPARISON, IN MY 1997 GOLF, MY SON HIT A BAD POTHOLE LAST SPRING THAT POPPED THE TIRE, BENT THE ALLOY RIM, AND WHACKED THE ALIGNMENT BUT THE AIRBAG DID NOT GO OFF. IF YOU NEED ANY OTHER INFORMATION FEEL FREE TO CONTACT ME. *TT