2013 Volkswagen Passat Complaint Log

2013 VW PASSAT TDI SEL THE CHECK LEFT LOW BEAM LIGHT RADOMLY WOULD COME ON THEN GO OFF. THEN IT STAYED ON, LEFT LOW BEAM WAS NO LONGER WORKING. LIGHT WAS REPLACED BUT DID NOT WORK. BULB DID WORK IN RIGHT SIDE. WHEN INSPECTED MODULE THAT BULB WAS INSERTED INTO, NOTICED A MELTED AREA. CHECKED INTERNET AND DISCOVERED A RECALL FOR LEFT LOW BEAM HEADLIGHT FOR 2012-2013 PASSATS DUE TO THIS SAME ISSUE. CALLED LOCAL DEALERSHIP, EXPLAINED ISSUE, SAID THEY WOULD CHECK AND NEVER GOT BACK TO ME. CALLED VW EXPLAINED THE ISSUE, WAS TOLD THAT THEY HAVE TO LEGAL OBLIGATION TO FIX IT AS MY CAR IS NOT INVOLVED IN RECALL DESPITE THE SAME ISSUE. TOLD ME THAT NHSTA WOULD NOT LET THEM FIX IT. THE RECALL FIX INVOLVES REPLACING A SMALL SECTION OF WIRING AND THE MODULE THAT BULB IS INSERTED INTO.

LEFT FRONT LOWBEAM WENT OUT, REPLACED BULB BUT STILL COMES ON INTERMITTENTLY. CONTACTED VW AND MY CAR WAS NOT PART OF ORIGINAL RECALL , HOWEVER MY VW DEALER HAS SAID HUNDREDS OF THIS MAKE AND MODEL NOT COVERED UNDER ORIGINAL RECALL HAVE HAD SAME ISSUE.

THE DRIVER SIDE DOOR HAS BEEN HAVING THE ISSUE WHERE IT FIRST WILL NOT OPEN FROM THE OUTSIDE. THEN AFTER A FEW WEEKS IT STARTED TO NOT OPEN FROM THE INSIDE. EVENTUALLY IT GOT TO THE POINT WHERE IT WILL NOT EVEN LATCH SO IT'S VERY MUCH A SAFETY HAZARD. NOTHING HAS CAUSED THIS TO HAPPEN TO THE DRIVERS SIDE DOOR. I HAVE SEEN SEVERAL COMPLAINTS ONLINE IN REFERENCE TO THIS EXACT SAME ISSUE. THE VEHICLE HAS NEVER BEEN IN A WRECK AND ONLY HAS 50K MILES ON IT.

CURRENTLY, I HAVE A FAILING (CLICKING NOISE WHILE TURNING) CLOCK SPRING MY 2013 PASSAT TDI THAT WENT IN FOR THE CLOCKSPRING COVER RECALL IN 2016 AND ALSO THE AIRBAG RECALL IN 8/2017 AND HAS BEEN DIAGNOSED AS A "FAILING CLOCKSPRING" 11/24/2017, PUT IN FOR GOODWILL REPAIR TO VW CORPORATE AND WAS IMMEDIATELY REJECTED AND THE DEALER CHARGES OVER $700 FOR REPLACEMENT. SERVICE TECH SAID SINCE I AM A LOYAL CUSTOMER OF A HEAVILY RECALLED TDI MODEL, THEY COULD REPAIR IT FOR $550 (12/10/2017). THIS IS DISAPPOINTING...I AM WAITING FOR IT TO FAIL COMPLETELY BEFORE I CHART MY NEXT COURSE OF ACTION.

IN OCTOBER 2017 I PURCHASED A PASSAT TDI FROM ARMSTRONG VOLKSWAGEN IN GLADSTONE OREGON. I THEN FOUND OUT ABOUT THE CLOCK SPRING RECALL. WITHIN A MONTH OF OWNING THE VEHICLE, MY ENTIRE STEERING WHEEL COMPONENTS STOPPED WORKING AND THE AIR BAG LIGHT CAME ON. WHILE DRIVING, MY AIRBAG LIGHT REMAINS ON, NONE OF MY STEERING WHEEL CONTROLS WORK, WHEN I TURN MY STEERING WHEEL IT ALMOST MAKES A CRUNCHY NOISE BEHIND THE STEERING WHEEL, AND I AM CONCERNED FOR MINE AND MY FAMILIES SAFETY WHILE DRIVING MY CAR. I CONTACTED THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER WHO INFORMED ME THAT THEY PERSONALLY REPLACED THE CLOCK SPRING IN JANUARY 2016. I ASKED THEM IF THEY WOULD PLEASE RE-FIX IT, AS THE FIRST FIX DID NOT WORK, AND THE CLOCK SPRING WAS ALREADY BAD AGAIN, LESS THAN 2 YEARS LATER. THE SERVICE MANAGER TOLD ME THAT THEY HAD DONE WHAT WAS LEGALLY REQUIRED OF THEM, AND THAT THEY WOULD NOT BE FIXING MY CAR. I THEN ASKED TO SPEAK TO THE GENERAL MANAGER, WHOM I LEFT A VOICEMAIL FOR, TO SEE IF HE COULD HELP. HE HAS YET TO CALL ME BACK, TWO WEEKS LATER.

TAKATA RECALL

AS I WAS DRIVING I STARTED TO NOTICE A RUSTLING SOUND WHENEVER I WOULD TURN THE STEERING WHEEL. ABOUT 20 MINUTES LATER MY DASH LIGHT STATING THAT THERE WAS AN AIRBAG ERROR CAME ON FOR THE DRIVERS SIDE AIRBAG. THE HORN AND THE OTHER CONTROL BUTTONS IN THE STEERING COLUMN CEASED WORKING AS WELL.

HAIR OR OTHER FIBERS MAY CONTAMINATE THE AIRBAG CLOCK SPRING (A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIRBAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED). THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG. A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG WILL PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF A VEHICLE CRASH, INCREASING THE RISK OF INJURY.

TAKATA RECALL - I WOULD LIKE TO GET FIXED ASAP INSTEAD OF WAITING FOR THIS TICKING TOME BOMB TO EXPLODE.

TAKATA RECALL

TAKATA RECALL

TAKATA AIRBAG RECALL OVER THE PAST YEAR OR SO, I HAVE LEFT SEVERAL MESSAGES FOR THE REPAIR DEPARTMENT TO HAVE THE REPLACEMENT ON THE AIRBAGS DONE. I CANNOT GET AHOLD OF ANYONE IN THIS DEPARTMENT ON THE PHONE. NO ONE HAS CALLED BACK. I TRIED TO SCHEDULE ONE ONLINE. THAT WAS NOT DONE. I TRIED AGAIN TODAY, I COULD NOT GET THROUGH, BUT LEFT ANOTHER VOICE MESSAGE. THE NAME OF THE COMPANY IS VW UPTOWN. THEY ARE LOCATED AT 8201 LOMAS BLVD NE, ALBUQUERQUE, NM 87110. THEIR NUMBER IS 505-260-5055. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PASSAT SEL YEAR 2013 2.5 GAS ENGINE. O9G TRANSMISSION HARD SHIFTING CLUNKY SLIPPING VERY UNCOMFORTABLE TO DRIVE ESPECIALLY ON TRAFFIC STOP AND GO JERKY TRANSMISSION IT HAPPENED FOR VERY LONG TIME OIL AND FILTER WAS DONE STILL HAVE THE SAME ISSUE

PERIODICALLY WHILE DRIVING, THE SEAT BELT LIGHT WILL COME ON, THE THE DRIVER'S SEAT BELT WILL LOSE TENSION. THE PUSH START BUTTON HAS BE PRESSED MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. I RECEIVE THE ERROR MESSAGE ON THE DASH, "KEY NOT IN RANGE" WHEN THE KEY FOB IS ON MY PERSON. THE BUILT-IN TRACTION DOES NOT HANDLE WELL, BECAUSE THE WEIGHT DISTRIBUTION IS NOT 50/50. THERE IS ENTIRELY TOO MUCH BODY ROLL FOR THIS VEHICLE. THE 2013 VOLKSWAGEN PASSAT 3.6 SEL SHOULD HAVE BEEN MANUFACTURED AS AN ALL-WHEEL DRIVE, AND A HARD BODY. THE TRANSMISSION IS SLUGGISH BETWEEN 1ST AND 2ND GEARS. I USED TO OWN A 2005 VOLKSWAGEN PASSAT GLX V6 4MOTION, AND IT WAS A MUCH BETTER BUILD QUALITY THAN THE 2013 PASSAT. THE QUALITY OF VOLKSWAGEN PASSAT IS IN MAJOR DECLINE, AND IS NOT THE SAME AS IT WAS IN THE EARLY 2000S.

I BROUGHT MY CAR A YEAR AGO TO CENTRAL AUTO GROUP IN PLAINFIELD, CT FOR A LOW BEAM LIGHT OUT ON MY CAR. I REPLACED THE BULB AND IT STILL DIDN'T WORK. THE WARNING LIGHT WAS ON ALSO. THEY CLEANED AND LOOKED FOR RECALL ON THE CAR BUT DIDN'T FIND ONE. THEY SAID BULB WAS FINE. I WAS TOLD NOT TO SLAM HOOD AND BE CAREFUL. EVERYTHING FOR RECALL 14V125000 APPLES TO MY CAR BUT IT IS NOT ON LIST. I STILL HAVE THE CAR WAREHOUSE OF WHEN IT WAS MADE IN 2012. WHY IS MY CAR NOT INCLUDED IN THIS RECALL. I HAVE TO REPLACE THE LIGHT HOLDER? THIS IS NOT RIGHT. THERE ARE MANY PEOPLE OUT THERE HAVING THE SAME ISSUE. MY SON DRIVES THIS CAR. I WOULD LIKE ASSISTANCE. MY LOW BEAM LIGHT IS OUT AGAIN. I CHANGED THE BULB BUT IT WON'T WORK. THE WARNING INDICATOR LIGHT IS LIT UP ALSO. THANK YOU FOR YOUR TIME.

PRIMEWELL VALERA TOURING II 215/55R 17 TIRES. THE TIRES AFTER 5000 MILES HAVE DEVELOPED A ROARING SOUND AND THE SIDEWALLS ARE CRACKED. THE ROARING HAS BECOME SO LOUD I HAD THE WHEEL BEARINGS REPLACED BECAUSE OF THE NOISE. THE NOISE IS IN FACT COMING FROM THE TIRES. THE TIRES WERE BOUGHT BY THE DEALER WE PURCHASED THE CAR FROM. IN FACT, IT WAS PART OF THE DEAL THAT THE CAR HAD NEW TIRES PUT ON. BECAUSE OF THIS FACT, THE TIRES ARE NOT UNDER WARRANTY. I TOOK THE CAR TO MY LOCAL FIRESTONE DEALER, THEY HAVE PRIMEWELL TIRES MADE EXCLUSIVELY FOR THEM. THE DEALER WAS NICE ENOUGH AND TOLD ME ABOUT THE RECALL FOR THE TIRES, BUT MY SPECIFIC SIZE WAS NOT LISTED UNDER THE RECALL. THE NEXT SIZE UP AND DOWN WERE LISTED, BUT NOT OUR SPECIFIC SIZE. HE DID OFFER A DISCOUNT ON A NEW SET OF TIRES THOUGH. HE HONESTLY TRIED TO HELP US OUT. BEFORE I SPENT AN ADDITIONAL $500 PLUS DOLLARS I CALLED FIRESTONE CORPORATE. AFTER STATING MY CASE, HE SAID THERE WAS ABSOLUTELY NOTHING HE COULD DO. I ASKED HIM IF HE WOULD LET HIS WIFE DRIVE A CAR WITH CRACKED SIDEWALL TIRES, HE COMMENTED IF IT WAS HIS CAR, HE WOULD GET THEM REPLACED, BUT HE OFFERED ABSOLUTELY NO HELP TO DO SO AND WAS UNAPOLOGETIC TO SAY THE LEAST. I EXPECT MORE FROM FIRESTONE / BRIDGESTONE. YOU WOULD THINK AFTER ALL THE BAD PRESS FROM THE FORD EXPLORER TIRE INCIDENT THEY WOULD BACK THERE PRODUCTS UP BETTER, OR AT LEAST OFFER A PRODUCT THAT LASTS LONGER THAN 5000 MILES. PLEASE BE AWARE BEFORE BUYING THERE PRODUCTS, I KNOW I NEVER WILL AGAIN!

HEATER CORE: HEATER CORE BECOME CLOGGED EVEN WITH REGULAR FLUSHES. ON 3RD HEATER CORE IN LESS THAN 4 YEARS OF OWNERSHIP. VW'S REPLACEMENT PROGRAM DOES NOT RESTART AFTER NEW HEATER CORE IS INSTALLED, BUT AT PURCHASE OF VEHICLE. VERY DISINGENUOUS. CAR ENGINE AREA STARTS TO OVER HEAT WITHOUT PROPER FLUENT CIRCULATION.

I'VE HAD MY 2013 VOLKSWAGEN PASSAT 3.6 SEL PREMIUM SINCE 6/2017, AND I HAVE BOUGHT 2 SETS OF VW WHEEL CENTER CAPS, BECAUSE THEY KEEP FAILING OFF. IT'S QUITE OBVIOUS THIS IS A MANUFACTURER'S DEFECT WITH VOLKSWAGEN. THIS IS AN EXPENSIVE VEHICLE, AND VOLKSWAGEN SHOULD DO A BETTER JOB AT ENGINEERING PARTS THAT DON'T FALL OFF OF THE CAR. THESE WHEEL CAPS ARE ROUGHLY $26 AT VOLKSWAGEN BEFORE TAX.

I RECEIVED A WRITTEN NOTIFICATION THAT MY CAR WAS COVERED UNDER A RECALL FOR THE DEFECTIVE AIRBAG. WHEN I TRIED TO MAKE AN APPOINTMENT WITH PRIORITY VOLKSWAGEN CHESTER VA. THEY REFUSED TO MAKE AN APPOINTMENT TO FIX THE CAR STATING THAT THE PARTS WERE NOT AVAILABLE AND THEY WOULD NOT MAKE AN APPOINTMENT OR TELL ME WHEN THE PART WOULD BE AVAILABLE. THE WRITTEN NOTICE SAYS TO SCHEDULE THE REPAIR IMMEDIATELY AND I AM TRYING TO DO THIS BUT THE DEALER REFUSES TO ASSIST. I TRIED TO CONTACT VOLKSWGEN DIRECTLY BUT GOT A RECORDING STATING THAT DUE TO HIGH CALL VOLUMES I SHOULD GO TO THEIR WEB SITE. WHAT A CROCK. SO WHO IS RESPONSIBLE IF THE AIRBAG INJURES OR KILLS SOMEONE WHEN THERE IS AN ACTIVE SAFETY RECALL AND THE MANUFACTURER REFUSES TO EVEN SCHEDULE THE REPAIR? HOW DO YOU SUGGEST I PROCEED FROM HERE.

WHEN I STARTED TURNING THE STEERING WHEEL A FEW DAYS AGO I WOULD HEAR SOMETHING KINDA TICKING LIKE SOMETHING WAS CAUGHT BETWEEN THE STEERING AND COLUMN SECTION. TODAY AFTER I STARTED MY CAR AND THE STEERING WHEEL AIR BAG CAME AND HAS STAYED ON. THUS MY HORN AND BUTTONS TO CONTROL MY INSTRUMENT PANEL NO LONGER WORK.

TAKATA RECALL, I HAVE BEEN CALLING FOR MONTHS THE DEALERSHIP TO SCHEDULE AN APPOINTMENT, SPECIFICALLY: SERRAMONTE VW LOCATED AT: 711 SERRAMONTE BLVD, COLMA, CA 94014. THEY NEVER GET ME THROUGH TO SERVICE, AND EVERY TIME I LEAVE MY NAME AND NUMBER THEY NEVER CALL ME BACK. HOW TO I SCHEDULE THE REPAIR!

2013 PASSAT RECALL ON THE LOW BEAM HEADLIGHT HEADLIGHT WAS WORKING WHEN PURCHASES 3 DAYS AGO HEADLIGHT HAS NOW STOPPED WORKING DO IT YOURSELF AS PER OWNER'S DID NOT WORK WENT TO LOCAL VOLKSWAGEN DEALERSHIP PRESENTED INFORMATIO FROM WEBSITE CONCERNING LOW BEAM HEADLIGHT RECALL NO ASSISTANCE PROVIDED CONTACTED VOLKSWAGEN CUSTOMER CARE CENTER THERE ARE OTHER VEHICLES THAT ARE BEING AFFECTED BY THE LOW BEAM HEADLIGHT RECALL

I HAVE HAD 2 RECALLS. I LIVE ON AN OUTER ISLAND IN HAWAII. IN ORDER TO GET A REPAIR I AM BEING TOLD I WILL HAVE TO SHIP, VIA OCEAN BARGE, MY CAR TO OAHU.. I THINK IF VW SELLS TO OUTER ISLANDS THEY AT LEAST NEED TO HAVE AN AUTHORIZED SERVICE REP ON THAT ISLAND. I AM NOT ABLE TO AFFORD TO SHIP A CAR TO OAHU FROM KAUAI AND BACK. WHEN I PURCHASED THE CAR THE SHIPPING TO MY ISLAND WAS INCLUDED IN THE PRICE. PLEASE ADVISE

BECAUSE THE VEHICLE ALSO WAS TDI, VW BOUGHT THE VEHICLE BACK FROM ME ON 21 DECEMBER 2016, I.E., I NO LONGER OWN THE VEHICLE. I RECEIVED A RECALL NOTICE FOR THE THIS CAR A FEW MONTHS AGO AND FILLED OUT THE FORM TELLING ADDRESSEE (VW) THAT THEY HAD BOUGHT MY VEHICLE AND I SHOULD NOT RECEIVE ANY MORE NOTICES. I CALLED VW THIS MORNING (28 JULY 2017) TO GET THEM TO STOP SENDING ME RECALL NOTICES. THEY TOLD ME THEY DID NOT SEND IT YOU DID. THEY SUGGESTED THAT I CONTACT THE FLORIDA DMV, BUT THAT IS MORE THAN USELESS: THEY DO NOT SEND THE NOTICES AND KNOW THAT I KNOW LONGER OWN THE VEHICLE IN QUESTION. SINCE VW WAS KIND ENOUGH TO SELL ME A REPLACEMENT VW PASSAT FOR LESS MONEY THAN THEY PAID ME FOR THE 2013 PASSAT, I BOUGHT IT. SO, WHEN I GET A VW RECALL NOTICE I THINK IT IS FOR THE NEW ONE NOT THE OLD ONE. THIS IS VERY UNPLEASANT, SINCE WE WERE ON PINS AND NEEDLES FROM SEPTEMBER 2015 UNTIL DECEMBER 2016 WONDERING IF THE AIR BAG WAS GOING TO BLOW UP IN OUR FACES. CAN YOU FIND A WAY TO STOP SENDING ME RECALL NOTICES FOR THIS VEHICLE, PLEASE? IT WOULD BE APPRECIATED GREATLY. I WILL FILL OUT THE FORM AGAIN TELLING VW THAT I DO NOT OWN THE CAR, BUT HAVING DONE THAT BEFORE AND GIVEN THAT THE TOLD ME TODAY THEY HAD NO WAY TO STOP THE FLOW OF NOTICES FROM THEIR END, I AM ASKING YOU TO PLEASE CLOSE THE FILE ON THIS VEHICLE AS FAR AS I AM CONCERNED. YOU NEED TO SEND THIS NOTICE TO VW TO TELL THEM TO FIX THE AIR BAG IN THE CAR THEY BOUGHT BACK FROM ME. YOUR HELP AND COOPERATION IN THIS REGARD WOULD BE APPRECIATED GREATLY, THANKS IN ADVANCE IN CASE YOU CAN DO THIS FOR US.

DASHBOARD DISPLAYED ERROR TO CHECK RIGHT LOW BEAM. PURCHASED REPLACEMENT BULB. INSTALLED BULB AND PROBLEM PERSISTED. DID ONLINE SEARCHES AND FOUND A RECALL FOR A "150,201 2012-'13 VOLKSWAGEN PASSAT SEDANS BECAUSE A LOW-BEAM HEADLIGHT BULB COULD LOSE ELECTRICAL CONTACT, LEADING TO REDUCED VISIBILITY". I SWAPPED THE WORKING SOCKET/BULB COMBO FROM THE LEFT AND IT WORKED IN THE RIGHT HAND HOUSING. I FOUND THE PART NUMBER FOR THE REPLACEMENT SOCKET, AND BOUGHT IT AT LOCAL DEALER. THE PART APPEARS TO HAVE BEEN REDESIGNED. INSTALLED WITH THE ORIGINAL BULB AND IT WORKED FINE. THE OLD SOCKET HAS ONE TERMINAL THAT HAS MELTED PLASTIC AROUND IT. I CALLED VW CUSTOMER SERVICE AND THEY CLAIMED MY CAR WAS NOT COVERED UNDER A RECALL FOR THIS CONDITION AND THEY REFUSED REIMBURSEMENT FOR THE PART.

TAKATA RECALL. THE DEALER REFUSES TO REPAIR MY RECALLED AIRBAGS EVEN AFTER 2 YEARS OF CONCERN. I HAVE ASKED SINCE NOTIFIED OF THE RECALL FOR THE AIRBAGS TO BE FIXED AND ALWAYS GET THE SAME AANSWER THAT THE PARTS ARE NOT AVAILABLE. I CAN NOT DRIVE THE CAR DUE TO THE SAFETY AND CAN NOT SELL THE CAR BECAUSE THERE IS AN OUTSTANDING RECALL. WHAT CAN BE DONE?

THE REPAIRED CLOCK SPRING FAILED AGAIN PER DEALER. SO THE AIR BAG DOESN'T WORK AND NEITHER DOES THE HORN OR ANY OTHER STEERING WHEEL CONTROLS. SHE WAS DRIVING AND TURNED THE STEERING WHEEL AND HEARD A POP !

WHILE TRAVELING AT FULL SPEED, THE DIESEL ENGINE STUMBLED, THE GLOW PLUG LIGHT ILLUMINATED, THEN BOGGED TO A STOP ALONG THE SIDE OF THE ROAD IN TRAFFIC. TOWED TO DEALER WHO SAID ALL DIESEL COMPONENTS EXCEPT THE FUEL TANK INCLUDING ALL THE HOSES AND TUBING WOULD NEED TO BE REPLACED BECAUSE THE HIGH PRESSURE FUEL PUMP FAILED SENT METAL SHAVINGS THROUGHOUT THE SYSTEM. CAR HAS 98K MILES AND HAS NOT YET HAD ANY DIESEL FIX INSTALLED AS PART OF THE DIESEL SCANDAL. WAS GOING TO HOLD ONTO CAR FOR A SHORT TIME LONGER THEN SELL BACK TO VW. BOY, WHAT A COSTLY MISTAKE BECAUSE THE CAR MUST BE RUNNING TO RETURN IT. NOT HAPPY WITH VW FOR THIS AND A HANDFUL OF OTHER SERIOUS FAILURES AND ILLEGAL (AND QUITE FRANKLY, SHOCKINGLY BRAZEN) BEHAVIORS THIS COMPANY HAS DEMONSTRATED. MY ADVICE IF YOU STILL HAVE A TDI, DON'T WAIT, TURN IT IN NOW. MY ADVICE FOR FUTURE VAG (VW/AUDI/PORSCHE) BUYERS, THESE VEHICLES ARE NOT WELL DESIGNED FOR RELIABILITY AND ARE VERY EXPENSIVE TO MAINTAIN. FURTHERMORE, VAG HAS PROVEN ITSELF TO PUT PROFITS ABOVE ALL ELSE INCLUDING YOUR SAFETY AND WITH COMPLYING WITH LAWS. BEST TO BUY SOMETHING ELSE AND LET THIS DISHONEST COMPANY SUFFER UNTIL IT REALIZES IT MUST DO BETTER. IF YOU JUST HAVE TO HAVE ONE OF THE PRODUCTS OF THIS DISHONEST COMPANY, BE SURE TO NEVER LET THE WARRANTY EXPIRE AS LONG AS YOU OWN IT BECAUSE ODDS ARE YOU WILL NEED IT OVER AND OVER TO COVER THE FREQUENT AND EXPENSIVE REPAIRS...THE DIESEL FUEL EFFICIENCY WILL NEVER PAY BACK DUE TO THE FREQUENT REPAIR COSTS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CHECKERED FLAG LOCATED AT 3033 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452 877-863-8193) WHO STATED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ENGINE LIGHT POPS UP AND EPC CODE. HARD TO PICK UP SPEED

STALLING, SPUTTERING ERRATICALLY. IT SPUTTERS, BUMPS AND MAY STALL. WHEN IT STALLS IT IS NECESSARY TO TURN IGNITION COMPLETELY OFF AND START AGAIN IN PARK.

PASSENGER SIDE HEADLIGHT TURNED OFF, AFTER REPLACING BULB, IT STILL COMES OFF AND ON. AFTER TAKING IT TO THE VW DEALERSHIP THEY SAID I'LL NEED A NEW HEADLIGHT AND CONTROL UNIT MODULE. THIS EXACT PART WAS RECALLED FOR THE SAME ISSUE FOR MY MAKE AND MODEL BUT THEY ARE STATING MY VIN # IS NOT ELIGIBLE. THEY NEED TO EXPAND THEIR RESEARCH AS I'VE NOTED OVER 97 OTHER OWNERS HAVING THE SAME ISSUE BUT ARE NOT UNDER THIS RECALL.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, THE VEHICLE WAS REAR ENDED AND THEN CRASHED INTO THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THERE WERE A TOTAL OF FOUR VEHICLES IN THE CRASH. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES REPORTED. THE INSURANCE COMPANY RETRIEVED THE VEHICLE FOR EVALUATION AND THE DEALER WAS NOT CONTACTED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 96,500.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT REACHED OUT TO THE DEALER (VOLKSWAGEN IN LYNBROOK). THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE BUTTONS ON THE STEERING WHEEL FAILED AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE VOLKSWAGEN OF VAN NUYS DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

I RECEIVED A LETTER NOTIFYING ME OF THE RECALL OVER A YEAR AGO AND STILL THE DEALERSHIP WHERE I SERVICE MY CAR IS UNABLE TO HELP WITH THE RECALL AND THEY SAY THEY HAVE NO DIRECTION AND ARE WAITING FOR FURTHER DETAILS FROM VW IN TERMS OF HOW TO ADDRESS THE RECALL. I HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES AND THEY JUST SAY THEY CAN'T DO ANYTHING ABOUT IT.

TAKATA RECALL - I'M PLACING MYSELF IN DEBT DUE TO THE REPAIRS FOR A CAR THAT ISN'T THAT OLD. I'M HAVING ELECTRICAL PROBLEMS, STEERING WHEEL AND BRAKE ISSUES. THIS COMPANY HAS NUMEROUS ISSUES, RECALLS AND LEGAL ISSUES WITH THEIR CARS. I DIN'T SIGN-UP TO PAY ALL THIS MONEY OUT OF POCKET, AND THE AIRBAG RECALL STILL ISN'T AVAILABLE. THEY WERE SUPPOSED TO FIX THE STEERING WHEEL RECALL, AND NOW MY HORN DOESN'T WORK OR ANY CONTROLS ON THE STEERING UNIT. NOW HOW MUCH MORE MONEY DO I HAVE TO PUT INTO THIS CAR? I'M GOING TO NOTIFY THE BETTER BUSINESS BUREAU. I EXPECT CERTAIN EXPENSES, BUT THIS IS A BIT MUCH AND UNFAIR TO THE CONSUMER TO INCUR MORE DEBT THAN ANTICIPATED. I HAVE OBLIGATIONS AND I HAVE TO BE AT WORK AND CAN'T AFFORD TO BE OFF DUE TO ALL THESE MECHANICAL ISSUES. ESPECIALLY WHEN THE CONSUMER IS PAYING A CAR NOTE AND THE CAR WAS NEVER REPORTED IN AN ACCIDENT. WHAT DO YOU PROPOSE I DO AT THIS POINT?

I PURCHASED MY CAR IN 2014. I STARTED HAVING ISSUES WITH THE CAR AS SOON AS I BOUGHT IT. I STARTED HEARING A METAL NOISE AND I TOOK IT 3 TIMES TO THE DEALER AND THEY COULD NOT FIND ANYTHING, THEN I HAD A PROBLEM WITH THE A/C SUPPOSEDLY THEY FIXED. DURING THIS TIME THE CAR WAS STILL UNDER WARRANTY. SINCE 2015 I BEEN RECEIVING BY MAIL A RECALL (SAFETY RECALL 69M9) EVERY TIME I CONTACT THE DEALER THEY ALWAYS SAY THE DON'T HAVE THE AIR BAG IN STOCK. HAS BEEN 2 YEARS SINCE I RECEIVED THE FIRST LETTER AND THEY STILL HAVE NOT RECEIVED THE AIR BAGS, AND FOR THIS REASON THEY HAVE BEEN UNABLE TO SERVICE MY CAR. I FEEL VERY UNSAFE! DRIVING THE CAR LIKE THIS! NOW IN 2017 ANOTHER PROBLEM ARISE, WHEN I AM DRIVING THE CAR SUDDENLY BRAKES / STOPS. ( FEELS LIKE IT IS GOING TO TURNED OFF ON THE MIDDLE OF THE ROAD) THE EPC LIGHT COMES ON. THIS IS THE 4TH TIME IN HAPPENS WHILE DRIVING. FOR EXAMPLE THE FIRST 3 TIMES I WAS DRIVING AT 40 MILES PER HOUR AND THE CAR STARTING SHAKING AND THE SPEED DECREASED DOWN TO 20 MILES, I TRIED TO ACCELERATE AND THE CAR DIDN'T RESPONSE. I HAD TO PULL OVER AND TURN OFF THE CAR. I CAN DEFINITELY TELL IS GETTING WORST! IT HAPPENED AGAIN YESTERDAY AND WAS WORST, I WAS DRIVING AT 30 MILES PER HOUR AND I CAME TO A STOP AS SOON AS I BRAKE , THE EPC LIGHT CAME ON AND THE CAR WILL NOT ACCELERATE. THE CAR BEHIND ME ALMOST HIT ME, I COULD BE DEAD! HOW IS POSSIBLE THAT A 2013 CAR HAS SOME MANY PROBLEMS/?? IS ONLY 4 YEARS OLD AND HAS MORE ISSUES THAN AN OLDER CAR. I DON'T FEEL SAFE DRIVING THIS CAR. IT STOPS SUDDENLY WHILE DRIVING AND IT WON'T ACCELERATE. I HAVE TO PULL OUT TURN OFF THE CAR WAIT AND TURN IT BACK ON. WHAT ABOUT IF I'M DRIVING IN AN EXPRESS WAY?? AND THE CAR STOPS SUDDENLY? SOMEONE WILL CRASH INTO ME! AND WE BOTH COULD DIE!

CAR OVERHEATED ON DRIVE HOME. ONCE ENGINE COOLED I INSPECTED THE COOLANT AND NOTICED THAT IT WAS ORANGE OR RUST COLORED AND MILKY/NOT CLEAR. IT SHOULD BE PINK AND CLEAR. AFTER READING ABOUT VW'S HEATER CORE WARRANTY EXTENSION ON CERTAIN YEARS AND VIN'S I DETERMINED TO HAVE THE SAME ISSUES LISTED. MY HEATER CORE WAS NOT FULLY BLOCKED BUT I DID HAVE DIFFERENCES IN TEMPERATURES FROM THE DRIVERS SIDE AND PASSENGERS SIDE. VW IS NOT REPLACING MY HEATER CORE UNDER WARRANTY BECAUSE MY VIN WASN'T LISTED AS HAVING A PROBLEM. BUT THIS PROBLEM SHOULD BE EXPANDED TO COVER MORE VIN'S AS THE PROBLEM IS STILL OUT THERE. MY CAR HAS 100,600 MILES ON IT AND THERE IS NOT A FLUSH OR COOLANT CHANGE SCHEDULED FOR THE TDI'S.

TAKATA RECALL AFTER HAVING MY AIR BAGS REPLACED ON 5/5/2017 I DISCOVERED MY HORN WILL NOT FUNCTION. WHEN I CALLED THE DEALERSHIP WHO INSTALLED THE REPLACEMENT TAKATA AIRBAG THEY TOLD ME I WOULD BE CHARGED FOR THE REPAIR. I TOLD THEM THEY FAILED IN THEIR AIR BAG REPLACEMENT REPAIR WORK. I DID NOT MAKE AN APPOINTMENT. SO NOW MY CAR IS UNSAFE AS I DO NOT HAVE A HORN. THE VOLKSWAGEN DEALERSHIP IS VOLKSWAGEN OF MURRIETA, 41300 DATE STREET, MURRIETA, CA 92562, 951-894-6555.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 165V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ *AS

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FLICKERED OFF AND ON. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ALSO FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCED VOLKSWAGEN, LOCATED AT 1530 W MAIN ST, MERCED, CA 95340) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT HOUSING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING). THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,980. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. UPDATED 11/29/2017*JS

MY WIFE WAS DRIVING CAR MAKES A TURN AND HEARS A NOISE IN STEERING WHEEL. THE DRIVERS SIDE AIR BAG LIGHT COMES ON. UPON FURTHER INVESTIGATION THE STEERING WHEEL ELECTRIC CONTROLS ALSO DO NOT WORK. ONLINE RESEARCH SHOWS VOLUNTARY RECALL BY VW FOR CERTAIN 2010- 2014 PASSATS FOR CLOCK SPRING. BRING TO LOCAL MECHANIC WHO TELLS ME CLOCK SPRING IS BAD AND I SHOULD BRING IT TO VW FOR REPAIRUNDER RECALL. CALL MY DEALER IN RIVERHEAD NY WHO INFORMS ME THAT EVEN THOUGH THE PASSAT IS IN RECALL RANGE THE VIN IS NOT PART OF RECALL AT THIS TIME.VW HAS RECALL FOR 420,000 CARS FOR CLOCK SPRING BUT FOR SOME REASON MINE IS NOT INCLUDED AND I WILL HAVE TO PAY 400.00 FOR REPAIR. RECALL NEEDS TO BE EXPANDED.

"TAKATA RECALL" I HAVE RECEIVED A SAFETY RECALL LETTER ABOUT (NHTSA 16V078) FOR MY VW PASSAT 2013. THE LETTER EMPHASIZES THAT I SHOULD "NOT DELAY IN HAVING THIS RECALL REPAIR PERFORMED". I HAVE SCHEDULED A VISIT TO VW DEALER IN ARLINGTON TX "HILEY VOLKSWAGEN ARLINGTON" THROUGH THEIR WEBSITE HTTP://WWW.HILEYVW.COM/ FOR 04/20/2017 09:30 AM. I HOWEVER GOT A PHONE CALL FROM THE DEALER (A REPRESENTATIVE NAMED HUMA) TODAY (04/19/2017). SHE SAID THAT THEY DO NOT HAVE THE PART TO DO THE REPLACEMENT. SHE SAID VW ONLY SENDS THEM PARTS ONCE A WEEK AND THEY DO NOT HAVE ENOUGH TO GET MY VEHICLE SERVICED TOMORROW. SHE SAID SHE WOULD CALL ME ON FRIDAY TO LET ME KNOW WHEN I SHOULD TAKE THE CAR TO THE DEALER FOR REPAIR. I AM DISTURBED THAT THEY DELAY THE REPAIR OF MY CAR WHILE THE RECALL LETTER SAYS THAT IT SHOULD BE DONE RIGHT AWAY BECAUSE, IF NOT, IT "MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS."

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THERE WAS NO ESTIMATED TIMEFRAME FOR WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I OWN A 2013 VW PASSAT DIESEL WHICH HAS A BAD NITROGEN OXIDE SENSOR AT 47,300 MILES. I HAVE LEARNED THAT THIS PART IS NOT COVERED UNDER EMISSIONS WARRANTY AND MANY OTHER VW CAR OWNERS HAVE EXPERIENCED FAILURES WITH THIS SAME SENSOR. WITH ALL THE CURRENT EXISTING DIESEL EMISSION PROBLEMS AND FINES, YOU WOULD THINK THAT THIS CRITICAL SENSOR WOULD BE PART OF THE EMISSIONS WARRANTY. MY LOCAL VW DEALER AND THE VW CORPORATION WANTS ME TO PAY OVER $800 TO FIX A CRITICAL EMISSION PROBLEM WHICH IS AN ONGOING ISSUE WITH MANY VW OWNERS. THIS IS A DEFECTIVE PART FOR WHICH THEY HAVE BEEN FINED IN THE PAST (2005). ALL VEHICLES WITH THIS DEFECTIVE NITROGEN OXIDE SENSOR ARE INCREASING THE WORLD POLLUTION. WHY IS THIS SENSOR NOT PART OF A RECALL, NOT PART OF AN EXTENDED EMISSIONS WARRANTY, AND WHY AM I AND MANY OTHER OWNERS STUCK PAYING FOR DEFECTIVE PARTS? UNDER THE EMISSIONS SETTLEMENT PROGRAM, VOLKSWAGEN HAS AGREED TO "PROMOTE ZERO EMISSIONS VEHICLE TECHNOLOGY". SO, WHY IS THERE NOT A RECALL OR WARRANTY ON THE NITROGEN OXIDE SENSOR?

TAKATA RECALL 69M9-TAKATA DSI DRIVER FRONTAL AIRBAG INFLATORS : I WISH TO FILE A COMPLAIN AGAINST THE ROSEVILLE VOLKSWAGEN DEALER IN ROSEVILLE CA. THIS DEALERSHIP HAS IGNORED 4 SEPARATE REQUESTS TO REPLACE AND/OR REPAIR THE DEFECTIVE TAKATA FRONTAL AIRBAG INFLATORS ON MY VW PASSAT VIN [XXX]. THIS IN ACCORDANCE WITH NHTSA 16VO78. I WOULD LIKE TO REQUEST ASSISTANCE FROM NHTSA TO COMPEL THIS WV DEALERSHIP AND/OR VOLKSWAGEN AMERICA TO REPLACE DANGEROUS FRONTAL AIRBAG INFLATOR. I WOULD GREATLY APPRECIATE WHATEVER ASSISTANCE YOU CAN PROVIDE. THANK YOU VERY MUCH INDEED! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA. AIR BAG CAN'T EVEN TRADE CAR IN DEALER WON'T ACCEPT. TIMING CHAIN FAILED AND STUCK WITH A CAR I STILL OWE 9500 ON