2002 Volvo S60 Complaint Log

FOR ABOUT A WEEK OUR 2002 VOLVO S60 HAS HAD A STRONG GASOLINE ODOR INSIDE AND HAS BEEN HARD TO START. THE GASOLINE SMELL IS ALWAYS THERE, AND STARTING THE CAR IS A PROBLEM EVERY TIME. WE LIVE IN TEXAS, WHERE IT HAS BEEN EXTREMELY HOT, AND A LITTLE RESEARCH SEEMED TO POINT TO A PROBLEM WITH THE FUEL PUMP. WE WILL BE TAKING THE CAR INTO THE VOLVO DEALERSHIP SOON TO BE REPAIRED. WE BELIEVE THIS REPAIR SHOULD BE COVERED UNDER EITHER THE RECALL OR WARRANTY, BUT WE ARE OFFICIALLY FILING A COMPLAINT TO COVER OUR BASES. *TR

2002 VOLVO S60 - TRANSMISSION CLUNKS WHEN ENGAGING GEAR IN DRIVE. PROBLEM IS MOST NOTICEABLE WHEN SHIFTING FROM REVERSE. HESITATION TO ENGAGEMENT CAN BE UP TO 2 SECONDS, THEN ENGAGES VERY HARSHLY PRODUCING THE "CLUNKING". WAS TOLD A SOFTWARE FLASH MAY CORRECT ISSUE BUT I AM RELUCTANT TO SPEND $80 TO DISCOVER IT DID NOT WORK. VEHICLE STARTED DEMONSTRATING PROBLEM AT 80K MILES WHEN MANUALLY DOWNSHIFTING TO FIRST GEAR TO COME TO A STOP. NOW HAS 114K MILES AND DRIVEN VERY CAREFULLY WITH FOOT HARD ON BRAKE WHEN SHIFTING FROM REVERSE TO DRIVE. I NO LONGER PERFORM ANY SORT OF MANUAL SHIFTING WHEN IN FORWARD MOTION. *TR

EXTENDED RECALL 07V152000 DESCRIPTION FOR FUEL PUMP REPLACEMENT - FIRE HAZARD. ASIDE FROM FUEL ODOR, IT SHOULD INCLUDE SETTING OF DASH MIL INDICATOR OF ODB11 SMALL EMISSIONS LEAK AS A PRECURSOR INDICATION OF FUEL LEAK. *TR

TL*THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WENT INTO LIMP MODE AND WAS UNABLE TO DRIVE MORE THAN 15 TO 20 MILES PER HOUR. THE FAILURE OCCURS OFTEN WHILE BEING DRIVEN. THE VEHICLE WAS TAKEN TO A MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. ANOTHER MECHANIC STATED THAT NHTSA CAMPAIGN ID NUMBER 06V441000 (VEHICLE SPEED CONTROL) WAS RELATED TO THE FAILURE. THE DEALER STATED THAT HIS VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE IS CURRENTLY IN THE PROCESS OF BEING INSPECTED BY THE SECOND MECHANIC. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A SERVICE CENTER. THE FAILURE MILEAGE WAS 112,000 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 4/14/09 *CN UPDATED 04/17/09.*JB

I HAVE A 2002 VOLVO S60 THAT IS RECALLING CARS WITH LEAKING FUEL PUMPS. WE HAVE HAD THIS CAR FOR ABOUT A YEAR AND IT'S BEEN LEAKING GAS SLOWLY AND NOW GAS IS COMING OUT OF OUR CAR A LOT. I CALLED VOLVO AND THEY AREN'T ABLE TO REPAIR THE CAR BECAUSE THE WARRANTY EXPIRED FOR MY VIN IN JULY 2002. I DO THINK THAT OUR CAR SHOULD QUALIFY TO BE REPAIRED. *TR

THE FRONT PASSENGER SEATBELT RETRACTED AND WOULD NOT MOVE TO ENGAGE THE PASSENGER. IT WAS STUCK IN PLACE. THE DEALER EXAMINED IT AND SAID IT WAS NOT POSSIBLE TO FIX BECAUSE IT IS A 'CLOSED SYSTEM' AND WOULD NEED TO BE REPLACED. THEY WOULD CHARGE OVER $650 TO REPLACE IT FOR PARTS AND LABOR. *TR

WHILE DRIVING ON THE PA TURNPIKE, MY GLASS SUNROOF INEXPLICABLY JETTISONED OUT OF THE CAR. THE GLASS WAS INTACT AND SHATTERED ON THE SHOULDER OF THE ROAD. FORTUNATELY, I WAS DRIVING IN THE SLOW LANE AND THERE WAS NO ONE BEHIND ME. THE POTENTIAL FOR SERIOUS INJURY AND PROPERTY DAMAGE WAS AVOIDED, ALTHOUGH IT IS CLEAR THAT A DEFECT CAUSED THIS OCCURRENCE. THE MANUFACTURER (VOLVO) IS UNWILLING TO ADDRESS THE PROBLEM ALTHOUGH I HAVE CONTACTED THEIR NORTH AMERICAN OFFICE SEVERAL TIMES. I TOOK MY CAR INTO THE DEALERSHIP AND THEY TOLD ME IT WAS MY PROBLEM. *TR

I OWN A 2002 VOLVO S60 ABOUT 4-5 MONTHS AGO I NOTICED MY CAR SMELT LIKE GAS. I THOUGHT THIS WAS ODD SINCE IT WAS WINTER. I TOOK IT INTO MY MECHANIC AND HE SAID IT WAS LEAKING GAS. HE THEN ADVISED ME ABOUT THE RECALL FOR 2002 S60S. I LOOKED ONLINE ABOUT THE RECALL AND SURE ENOUGH MY MAKE AND MODEL HAD A RECALL, SO I CALLED VOLVO, AND THEY QUICKLY DISMISSED MY CLAIM. THEY SAID THAT MY VIN DID NOT MATCH THE RECALL. I EXPLAINED IN THE ONLINE STATEMENT THAT THE RECALL WERE FOR CARS IN HOT AND DRY AREAS SUCH AS AZ AND NV. I LIVE IN UTAH, AND I AM CERTAIN THIS VEHICLE HAS A MANUFACTURE DEFECT. I WOULD LIKE TO SEE VOLVO TAKE RESPONSIBILITY FOR THEIR MISTAKES. HOW CAN I GO ABOUT HAVING MY VEHICLE RESTORED? *TR

I OWN A VOLVO S60 AND AM HAVING PROBLEMS (RACING IDLE, UNCONTROLLABLE CRUISE CONTROL, AND COMPLETE DYING OF ENGINE RANDOMLY) WHICH ARE RELATED TO EVENTUAL FAILURE OF THE ETM WHICH COULD BE A CATASTROPHIC EVENT, RESULTING IN SERIOUS INJURY OR DEATH. VOLVO HAS ISSUED A LIMITED RECALL BUT IN ORDER TO BE GRANTED THIS FIX ONE'S VEHICLE MUST FAIL A CERTAIN TEST. IF THERE IS NO FAILURE, NO FIX.(THE TEST IS NOT A COMPREHENSIVE METER OF FAILURE) A SOFTWARE UPGRADE IS OFFERED WHICH IS ESSENTIALLY AN OVERRIDE , IN WHICH THE SYSTEM IS SET TO IGNORE SYMPTOMS, SO THAT THE CHECK ENGINE LIGHT DOES NOT EMPLOY. THIS IS NOT A FIX.. THE PROBLEM EXISTING IS THAT MY CAR EXHIBITS ALL THE PRELIMINARY PROBLEMS OF THE EVENTUAL FAILURE OF THE ETM WHICH WILL RESULT IN A LIMP HOME MODE ,WHEREAS THE CAR WILL ONLY GO APPROX 15MPH, AND IS IMMEDIATE, MEANING THAT WHEN THIS HAPPENS ONE HOPES THEY ARE NOT ON THE FREEWAY .... WELL, ONE CAN USE ONES IMAGINATION. THIS IS VERY DISTURBING. STILL VOLVO WISHES TO WAIT UNTIL THE COMPLETE FAILURE OBVIOUSLY, AND I DO NOT WISH TO GAMBLE WITH MY LIFE IN THIS WAY. THE SYMPTOMS AT THIS TIME ARE RANDOM, INDICATIVE OF COMPLETE FAILURE IN THE FUTURE. VOLVO HESITATES TO TAKE COMPLETE RESPONSIBILITY OF THIS PROBLEM; BUT ARE AWARE OF THE DEFECTIVE ENGINEERING RESPONSIBLE FOR IT. EVEN THEIR FIX FOR THIS PROBLEM IS TO REPLACE WITH THE SAME ETM (ELECTRONIC THROTTLE MODULE) WHICH AGAIN, IS ONLY BUYING TIME UNTIL IT FAILS ALSO. BUT JUST TRY TO GET YOUR MODULE REPLACED ; NOT AN EASY THING TO DO, UNLESS U WANT TO PAY FOR IT OUTRIGHT, AND THAT IS WRONG CONSIDERING THIS IS A VOLVO PROBLEM, AGAIN, THAT THEY ARE AWARE OF. I GUESS MAYBE DEATH COULD BE THE GREAT MOTIVATOR. *TR

I HAVE A VOLVO S60 2002 AND IN OCTOBER IN A CHEKPOINT THE BORDER PATROL AGENT NOTICED AN ODOR OF FUEL AND A LEAK HE WAS SOME WHAT ALARMED AND SO I WAS INSPECTED AND SO ON I STARTED TO RESEARCH FOR THIS PROBLEM AND FOUND THAT MY CAR HAD A RECALL ON THE FUEL PUMP NHTSA CAMPAIGN 07V152000 THAT MATCHED ALL THE SY MPTOMS AND SO I CALL TO VOLVO AND THEY SAID THAT I DON'T HAVE A RECALL BUT AN EXTENDED WARRANTY ON THE FUEL PUMP, AND SO I WENT TO THE DEALER LEFT THE CAR PICKED IT UP AND NOW MY CAR NOT ONLY LEAKS FUEL ON THE OUTSIDE BUT INSIDE I HAVE A STRONG FUEL FUMES SMELL AS WELL AND SO I CONTACTED VOLVO AGAIN NOW VIA EMAIL AND WHAT THEY SAID IS THAT THEY ARE NO EXACTLY RESPONSIBLE FOR THE WAY THEIR FRANCHISES WORK LIKE THE HAVE A MIND OF THEIR OWN, THE PROBLEM FOR ME IS THAT THE NEXT AVAILABLE VOLVO DEALER IS 4 HORS AWAY, SO WHAT I AM SUPPOSED TO DO! THE COST OF REPLACING THE FUEL PUMP IS LIKE $700.00...................! I DO HAVE LIKE A HEADACHE LIKE EVERY DAY BECAUSE THE FUMES.....! *TR

TL- THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER REPLACED THE FUEL PUMP AND THE O RING. THE DEALER HAS MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE; HOWEVER, THE VEHICLE WAS CONTINUING TO LEAK FUEL. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER WHO PERFORMED THE REPAIRS. THE CURRENT MILEAGES WERE 82,000 AND THE FAILURE MILEAGES WERE 60,000. BW

TL*THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE FAILURE WAS RELATED TO THE THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE FAILURES WERE RELATED TO RECALL#07V152000, FUEL SYSTEM; HOWEVER, HER VIN WAS EXCLUDED. THE FAILURE AND CURRENT MILEAGES WERE 102,000.

GAS SMELL ON 02 VOLVO S60 LIKE LISTED ON NHTSA CAMPAIGN NUMBER 07V152000 AND VOLVO HAS CAMPAIGN NUMBER R176. THIS RECALL SHOULD BE EXTENDED TO ALL STATES AS WE ALL HAVE HIGH TEMPERATURES. *TR

VOLVO S60 DRIVEN ON FREEWAY AT 65 MPH FOR 30 MINUTES, LARGE BANG, THEN COMPLETE BLOWOUT - ALL THE TREAD SEPARATED FROM THE MICHELIN TIRE IN THE BACK RIGHT SIDE. TIRES HAD BEEN INSPECTED VISUALLY AUG. 17 BY OWNER, MAY 6 BY VOLVO DEALER AND WERE IN GOOD SHAPE. IN MAY, 2008, THE FRONT RIGHT TIRE, SAME MICHELIN BRAND, HAD BEEN DESTROYED BY PERFORATIONS OF THE TIRE EVEN THOUGH NO IMPACT OCCURRED. THE MAY EVENT ALSO HAPPENED DRIVING ON A FREEWAY AT 65 MPH. *TR

I HAVE A 2002 S60 VOLVO. IT IS HARD TO START WHEN COLD AND THERE IS A SLIGHT GAS ODOR. NHTSA CAMPAIGN # IS 07V15200 AND VOLVO CAMPAIGN IS R176. I UNDERSTAND IT IS A FAULTY FUEL PUMP AND VOLVO REFUSES TO REPLACE IT BECAUSE I DO NOT LIVE IN NEVADA OR ARIZONA. I LIVE IN FLORIDA ABD IT IS HOT HERE ALSO. *TR

THROUGH NORMAL USE, IN THE COURSE OF THE LAST TWO YEARS BOTH OF THE FRONT INTERIOR DOOR HANDLE ASSEMBLIES HAVE BROKEN. MANUFACTURER'S SUGGESTED FIX IS TO REPLACE ENTIRE INTERIOR DOOR PANEL ASSEMBLY, AS LINKAGE FOR DOOR IS BUILT INTO DOOR PANEL, AN EXORBITANT COST AND EXTRAVAGANT FIX FOR SOMETHING SO SMALL. BROKEN INTERIOR DOOR LINKAGE MEANS OCCUPANTS MUST ROLL WINDOWS DOWN, AND ACCESS EXTERIOR DOOR HANDLE THROUGH WINDOW IN ORDER TO OPEN CAR DOOR. THIS IS A POTENTIAL SAFETY CONCERN IN EVENT OF A CRASH AND EMERGENCY EGRESS NEEDS TO BE MADE FROM THE VEHICLE. *TR

TL*THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING 65 MPH, THE VEHICLE REDUCED IN SPEED GOING TO 35 MPH. THE CONTACT APPLIED PRESSURE TO THE ACCELERATOR PEDAL AND THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A VOLVO DEALER WHO DIAGNOSED THE FAILURE AS THE ETM AND WAS REPLACED IT AT THE OWNERS EXPENSE. THE ETM FAILURE RECURRED. THE VEHICLE WILL BE DIAGNOSED BY THE DEALER. THE FAILURE MILEAGE WAS 110000 AND THE CURRENT MILEAGE WAS 154000.

I WAS DRIVING ON THE FREEWAY AND WITHOUT WARNING THE ENGINE LOST POWER AND THE CHECK ENGINE LIGHT CAME ON. I COASTED OFF TO THE SHOULDER AND THE ENGINE WOULD ONLY IDLE, AND EVEN THAT WAS ROUGH. THE MESSAGE INDICATOR ON THE DASH SAID SOMETHING LIKE "REDUCED ENGINE PERFORMANCE". I HAD THE CAR TOWED TO GENGRAS VOLVO IN MERIDEN. THEY REPLACED THE ETM , SOFTWARE AND THROTTLE BODY AT THE COST OF $1195.43. ABOUT TWO WEEKS LATER, I WAS DRIVING ON THE FREEWAY AND THE SAME THING HAPPENED. THIS TIME THE DEALERSHIP SAID THE ELECTRICAL CONNECTIONS TO THE ETM MUST BE BAD AND REPLACED SAME AT NO COST TO ME. NOW ABOUT 10 DAYS AFTER THAT REPAIR, THE SAME THING HAPPENED TO ME ON THE FREEWAY AGAIN. SINCE IT IS THE WEEKEND, I HAVE TO WAIT UNTIL MONDAY FOR THE DEALER TO GIVE ME THE DIAGNOSIS THIS TIME. SINCE THE SECOND FAILURE OF THE PART I HAVE ONLY DRIVEN IN THE RIGHT MOST LANE OF THE HIGHWAY SO THAT WHEN THE CAR DIES AGAIN I CAN GET TO THE SHOULDER SAFELY. IT IS A GOOD THING I DO THIS AS THE ISSUE COMES ON SUDDENLY AND WITHOUT ANY WARNING. *TR

I OWN A 2002 VOLVO S60 AND HAVE HAD A STRONG FUEL ODOR. IT DOES NOT START RIGHT AWAY WHEN TURNING THE KEY, MOST TIMES IT TAKES PUMPING THE PEDAL FOR THE CAR TO START. I LIVE IN NORTH CAROLINA WHERE THE WEATHER IS HOT. I HAVE READ IN A RECALL (NHTSA HAS A CAMPAIGN NUMBER 07V152000 AND VOLVO HAS CAMPAIGN NUMBER R176 ) THAT THIS PROBLEM IS A RECALL BUT ONLY FOR ARIZONA AND NEVADA. THIS RECALL SHOULD BE FOR ALL STATES ESPECIALLY STATES LIKE NC AND FLORIDA THAT GET JUST AS HOT. THIS IS A SAFETY ISSUE FOR OTHER STATES ALSO. *TR

ON A CAR THAT IS DRIVEN 7,500 MILES PER YEAR, I JUST SPENT $1,068 TO REPLACE AN ALTERNATOR AND $157.18 FOR A NEW BATTERY BECAUSE VOLVO REFUSED TO HAVE A RECALL OR COVER THEIR KNOWN FAILING ALTERNATORS. THIS CAUSE MY CAR TO FAIL ON THE 101 FREEWAY AND LEFT ME STRANDED IN TRAFFIC ON MILBRAE AVENUE. *TR

THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE ASSEMBLY BROKE. DEALER SAID THE ONLY FIX WAS TO REPLACE THE ENTIRE INTERIOR DOOR PANEL ASSEMBLY, AS LINKAGE FOR DOOR IS BUILT INTO DOOR PANEL. DEALER ESTIMATE TO REPLACE PANEL $575. IT APPEARS LIKE VEHICLES HAVE HAD THE SAME ISSUE. THE MANUFACTURER SHOULD STEP UP TO RESOLVE THIS ISSUE WITH LITTLE FINANCIAL IMPACT TO THE OWNER(S). *TR

TL*THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT NOTICED A VERY STRONG FUEL ODOR COMING FROM THE FUEL PUMP. FROM THE EXTERIOR OF THE VEHICLE, THE ODOR WAS VERY OVERPOWERING, BUT WAS ALSO NOTICEABLE FROM INSIDE THE PASSENGER COMPARTMENT. THERE WERE ALSO FUEL STAINS ON THE FUEL TANK THAT WERE NOTICEABLE. THE DEALER REFUSED TO REPAIR THE VEHICLE AND STATED THAT THE REPAIR WOULD COST $850.50 PLUS TAX. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE ENTIRE FUEL PUMP NEEDED TO BE REPLACED IN ORDER TO REMEDY THE FAILURE. NHTSA CAMPAIGN ID NUMBER 07E023000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER) AND VOLVO RECALL NUMBER R176 MENTION IDENTICAL FAILURES; HOWEVER, THE VEHICLE DOES NOT FALL UNDER THE CLIMATE STIPULATIONS OF THE RECALL. THE FAILURE MILEAGE WAS 157,000 AND CURRENT MILEAGE WAS 169,000.

THIS IS IN REFERENCE TO NHTSA CAMPAIGN NO. 07V152000. REF. FUEL SYSTEM, GASOLINE: DELIVERY:FUEL PUMP. IN THIS CASE YOU INDICATE THAT THE PROBLEM INVOLVES VEHICLES REGISTERED IN ARIZONA AND NEVADA. I AM HAVING THIS PROBLEM WITH A VEHICLE IN FLORIDA. MAYBE THIS PROBLEM IS NOT LIMITED TO ONLY 2 STATES. *TR

FUEL SMELL VOLVO S60 YEAR 2002 NHTSA HAS A CAMPAIGN NUMBER 07V152000 AND VOLVO HAS CAMPAIGN NUMBER R176. *TR

I NOTICED A FUEL SMELL COMING FROM THE PASSENGER COMPARTMENT, WHICH STEADILY GOT WORSE. I BROUGHT IT TO MY MECHANIC AND FOUND THE FUEL PUMP WAS LEAKING. I PAID TO HAVE IT REPLACED. *TR

FUEL PUMP LEAKAGE AND SMELL INSIDE AND OUTSIDE OF VOLVO S60. THIS IS A KNOWN ISSUE AND VOLVO HAS ISSUED A RECALL IN THE STATES OF NEVADA AND ARIZONA FOR A DEFECTIVE PLASTIC PUMP HOUSING. R176 IS VOLVO'S RECALL NUMBER AND NHTSA'S NUMBER IS 07V152000. VOLVO REFUSED TO REPLACE MY FUEL PUMP AS I'M IN FLORIDA. THE LOCAL VOLVO DEALER DID NOT HAVE THE FUEL PUMP IN STOCK BECAUSE IT WAS ON NATIONAL BACKORDER SO THEY KNOW THERE IS A PROBLEM WITH THE DESIGN YET REFUSED TO ACKNOWLEDGE ANYTHING WAS WRONG. I BELIEVE VOLVO IS BEING DISHONEST ABOUT FIXING THEIR SAFETY DEFECTS. *TR

LEAKING GAS FROM THE TOP OF THE GAS TANK. CURRENTLY HAVE A NHTSA CAMPAIGN NUMBER 07V152000 THAT ONLY COVERS CARS IN ARIZONA AND NEVADA. *TR

MY VOLVO LEAKS GASOLINE FUMES. UPON SOME INVESTIGATION I FOUND THE NHTSA HAS A CAMPAIGN NUMBER 07V152000 AND VOLVO HAS CAMPAIGN NUMBER R176 ADDRESSING THIS EXACT PROBLEM. VOLVO WILL ONLY FIX THESE PROBLEMS AT DEALER COST IN ARIZONA AND NEVADA. HOW IS THIS? THIS MAKES NO SENSE. *TR

NHTSA CAMPAIGN NUMBER: 07V152000 I HAVE THE SAME ISSUE WITH MY FUEL PUMP ON MY 2002 VOLVO S60, BUT BECAUSE I AM NOT IN ARIZONA OR NEVADA, VOLVO WON'T REPLACE MY FUEL PUMP. JUST BECAUSE I LIVE IN CALIFORNIA DOESN'T MEAN HAVE LESS CHANCE OF A FIRE. *JB

TL*THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING 15 MPH, THE CONTACT SMELLED GASOLINE THROUGHOUT THE ENTIRE VEHICLE. THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V152000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). HE TOOK THE VEHICLE TO THE DEALER AND THEY CONFIRMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT PAID FOR THE REPLACEMENT, BUT STATED THAT IT SHOULD HAVE BEEN THE MANUFACTURER'S RESPONSIBILITY. THE FAILURE AND CURRENT MILEAGES WERE 68,000.

EXPERIENCE EXTREME GAS SMELLS WHICH PERMEATED INTO THE HOUSE VIA GARAGE WALLS. AFTER HAVING IT INSPECTED BY A MECHANIC, IT WAS DETERMINED THAT THERE WAS A CRACK IN THE DELIVERY MECHANISM OF THE TANK. REPLACED PARTS AND PROBLEM HAS BEEN CORRECTED. *TR

TL*THE CONTACT OWNS A 2002 VOLVO S60. THE VEHICLE UNNECESSARILY GOES INTO UNEVEN ENGINE IDLING WHEN DRIVING BETWEEN 10-30 MPH. THE FAILURE PREVENTS THE BRAKES FROM WORKING PROPERLY. WHEN DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD CONTINUE TO ROLL INSTEAD OF STOPPING. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER, THEY REPLACED THE THROTTLE, INSTALLED A NEW ECM, AND REPLACED THE MASS AIR FLOW PIPE. THE CURRENT MILEAGE WAS 63,600 AND FAILURE MILEAGE WAS 59,554. UPDATED 12-12-07. *KB THERE WAS A MASS AIR FLOW FAILURE. UPDATED

I AM APPEALING FOR YOUR ASSISTANCE REGARDING THE CAR'S INCLUSION IN NHTSA CAMPAIGN 06V-441000. IN PARTICULAR, I HAVE A 2002 VOLVO S60 2.4T W/37,500 MILES. WHILE PULLING OUT OF A PARKING SPOT 2 MONTHS AGO, MY CAR'S ENGINE BEGAN SPUTTERED, AND WHEN I GOT ONTO A MAJOR ROADWAY, THE CAR SUDDENLY WENT INTO LIMP MODE, WHEREBY IT WENT 5 MPH MAXIMUM. *AK THE SUDDEN CHANGE IN SPEED ALMOST RESULTED IN MY CAR GETTING REAR-ENDED. I TOOK THE CAR TO THE DEALER, CHERRY HILL VOLVO IN NEW JERSEY, AND THEY DIAGNOSED THE PROBLEM AS PERTAINING TO THE ELECTRONIC THROTTLE MODULE (ETM). THE DEALER SAID THAT THE ETM NEEDED TO BE CLEANED, AND THEY PROCEEDED TO CLEAN IT. A WEEK AGO, I FOUND OUT THAT NHTSA 06V-441 WAS ISSUED, WHICH ADDRESSES THIS EXACT PROBLEM. HOWEVER, I WAS TOLD BY VOLVO THAT MY CAR, SINCE IT'S A TURBO, WAS NOT INCLUDED IN THE NHTSA LIST, BECAUSE THE ETM IS A DIFFERENT DESIGN. WHAT I'M SUGGESTING IS THAT THE ETM ON MY CAR HAS THE SAME PROBLEM AS THE OLD DESIGN ETM, AND THAT MY FAMILY COULD BE IN DANGER. FROM WHAT I'VE READ ON MESSAGE BOARDS, EVENTUALLY, I WILL NEED TO REPLACE THE ETM AT A COST OF $1100. VOLVO HAS WARRANTIED THE ETM ON MODELS OTHER THAN MINE, FOR 200,000 MILES OR 10 YEARS. I WOULD LIKE TO GET MY CAR ON THAT LIST. HAVE THERE BEEN OTHERS WITH A TURBO LIKE ME WHO HAVE HAD THIS PROBLEM? IS THERE A WAY TO GET MY MODEL CAR ON THE AFFECTED CARS LIST? THANK YOU, MARC FRIEDMAN 732-323-1603 (DAY)

WHILE PULLING OUT OF A PARKING SPOT 2 MONTHS AGO, THE ENGINE OF MY 2002 VOLVO S60 2.4T W/37,500 MILES, BEGAN SPUTTERING, AND WHEN I GOT ONTO A MAJOR ROADWAY, THE CAR SUDDENLY WENT INTO "LIMP" MODE, WHEREBY IT WENT 5 MILES PER HOUR MAXIMUM. THE SUDDEN CHANGE IN SPEED ALMOST RESULTED IN MY CAR GETTING REAR-ENDED. I TOOK THE CAR TO THE DEALER, CHERRY HILL VOLVO IN NEW JERSEY, AND THEY DIAGNOSED THE PROBLEM AS PERTAINING TO THE ELECTRONIC THROTTLE MODULE (ETM). THE DEALER SAID THAT THE ETM NEEDED TO BE CLEANED, AND THEY PROCEEDED TO CLEAN IT. A WEEK AGO, I FOUND OUT THAT NHTSA 06V-441 WAS ISSUED, WHICH ADDRESSES THIS EXACT PROBLEM. HOWEVER, I WAS TOLD BY VOLVO THAT MY CAR, SINCE IT'S A TURBO, WAS NOT INCLUDED IN THE NHTSA LIST, BUT IT SHOULD BE.

SEP 29,2006 MY WIFE WAS DRIVING HOME AND THE CAR SHUT OFF AS SHE WAS MAKING A TURN. SHE ALSO NOTED THE SIGNAL LIGHTS AND DASH LIGHTS WERE ACTING ERRATICALLY. COME MONDAY WE ARE SCHEDULING A VISIT TO THE DEALERSHIP. THIS APPEARS TO BE A SAFETY ISSUE THE REASON BEING SUPPOSE SHE HAD BEEN IN HIGHWAY TRAFFIC. *JB

CAR BEGAN TO ACCELERATE AND DECELERATE ERRATICALLY WITH NO CHANGE IN ACCELERATOR POSITION WHILE ON A 250 MILE TRIP. AT ONE POINT WHEN ATTEMPTING TO PASS A TRUCK THE CAR SUDDENLY DECELERATED AND ACTED LIKE IT WOULD STALL THEN JUST AS SUDDENLY ACCELERATED. THIS ALMOST CAUSED AN ACCIDENT AS THERE WERE CARS BEHIND US PASSING AS WELL AND ONCOMING TRAFFIC. A VERY SCARY SITUATION. *NM

I WAS DRIVING A CAR AND IT JUST LOST ALL POWER AND TOLD ME THAT THE ENGINE IS UNDERPERFORMING. THE THROTTLE JUST DROPPED AND EVEN THOUGH THE CAR WAS RUNNING , IT WAS UNABLE TO ACCELERATE. I THANK GOD THIS HAPPENED AT NIGHT ON A HIGHWAY WHERE THERE WAS ROOM TO PULL OVER SAFELY. I DO NOT EVEN WANT TO THINK WHAT COULD HAVE HAPPENED TO MYSELF OR OTHERS IF THIS HAPPENED DURING THE DAY IN BUSY HIGHWAY TRAFFIC. I WOULD STRONGLY URGE VOLVO TO HELP ME RESOLVE THIS ISSUE. THIS PUTS THE LIVES OF MY FAMILY AT VERY HIGH RISK. AND I THOUGHT VOLVO CLAIMS TO BE A SAFE VEHICLE ? PLEASE HELP. *JB

AN 8-INCH CRACK APPEARED IN MY VOLVO'S DRIVER-SIDE WINDOW WHILE WE WERE DINING INSIDE. THE NEXT MORNING THE HAIRLINE CRACK HAD CROSSED THE WINDOW, LEFT TO RIGHT. OUR AUTO INSURERS GOT SAFELITE TO REPLACE THE WINDOW. THE SAFELITE EXPERT LOOKED AT THE ORIGINAL FACTORY WINDOW AND DECLARED IT DEFECTIVE AS A PIECE OF IT WAS MISSING FROM ONE CORNER WHEN THE VOLVO FACTORY INSTALLED IT IN MY 2002 S60 T5 VEHICLE. *JB

WE PURCHASED A 2002 VOLVO S60 1/21/06 AT 1:30PM WITH 58542 MILES ON IT AND 62 MILES LATER AT 6:54PM WE WERE HAVING PROBLEMS WITH THE ACCELERATOR PEDAL NOT RESPONDING, THE ENGINE ACCELERATING WILDLY AND THEN NO CONTROL OVER THE ENGINE AS IT HAS GONE INTO A LIMP MODE. WE SHUT THE CAR OFF FOR 10 MINUTES AND STARTED THE CAR UP AND IT DROVE NORMALLY SO WE COULD GET HOME. UPON GETTING HOME AND SHUTTING THE CAR OFF, THE PROBLEMS OCCURRED AGAIN AND THE COMPUTER DISPALYED NO CODES WHEN PLUGGED INTO DIAGNOSTIC EQUIPMENT. THE PROBLEM HAPPENED AGAIN 1/22/06 AND WE CALLED THE USED CAR DEALER TO HAVE THEM PICK THE CAR UP AND THEY TOOK THE VEHICLE TO THEIR GARAGE AND I WAS INFORMED 1/23/06 THAT THERE IS NOTHING IN THE COMPUTER AND THE CAR IS RUNNING FINE RIGHT NOW. I INFORMED THEM OF THE ETM WARRANTY WHICH SHOULD BE A RECALL AND THEY ARE GOING TO CONTACT LANGHORNE VOLVO TO SEE IF THE PARTS CAN BE REPLACED FREE OF CHARGE. THIS IS A SAFETY ISSUE THAT NEEDS A PERMANENT RESOLUTION AND NOT AN EXTENDED WARRANTY.*AK

I DRIVE A 2002 VOLVO S-60. SINCE AUGUST, I HAVE BEEN EXPERIENCING ENGINE FAILURE AT RANDOM TIMES, MOST NOTICABLY WHILE BREAKING. AFTER RESEARCHING ON LINE, IT SEEMS THAT OTHER VOLVOS ARE EXPERIENCING SIMILAR PROBLEMS. I TOOK THE CAR TO A DEALER 3 MONTHS AGO AND WAS TOLD THAT THEY HAVE NO IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. THE PROBLEM HAS ESCALATED SINCE THAT TIME. I RETURNED TO THE DEALER THIS MORNING AND AM HOPING FOR A BETTER RESPONSE, BUT AM CONCERNED THAT VOLVO MAY HAVE A BIGGER PROBLEM ON THEIR HANDS THAT THEY ARE NOT DEALING WITH. *NM

WE ARE A 2 VOLVO FAMILY (HAVING PURCHASED THEM "PRE-CERTIFIED FROM VOLVO 2 AND 3 YEARS AGO RESPECTIVELY). BOTH CARS (2002 S60 & 2001 CROSS COUNTRY) HAVE HAD TO HAVE THEIR TRANSMISSIONS REPLACED SINCE PURCHASE - MINE ONCE (SO FAR) AND MY HUSBAND'S THREE TIMES - ALL BEFORE 55,000 MILES. I WENT ONLINE AND FOUND LITERALLY HUNDREDS OF COMPLAINTS ON DEFECTIVE VOLVO TRANSMISSIONS: ALL VOLVO MODELS - FROM 2001 THROUGH 2006 AND MILEAGE RANGING FROM 20,000 TO 60,000. WHY HAS VOLVO USA NOT BEEN TAKEN TO TASK ON THESE DEFECTIVE FACTORY INSTALLED TRANSMISSIONS AND MADE TO STAND BEHIND THE MANUFACTURE OF THEIR CARS? *TR

WHILE DRIVING IN MY VOLVO S60 THIS PAST WEEK I HAD THE SEAT HEATER ON. I NOTICED IT GOT EXTREMELY HOT, THE SEAT SEEMED MUCH HOTTER THAN IT USUALLY GOT WHEN I DO PUT IT ON, AT FIRST I DIDN'T THINK ANYTHING OF IT SINCE IT HAS BEEN SO COLD I JUST FIGURED "WOW THIS IS WORKING GREAT!" BUT THE NEXT MORNING WHEN GOING OUT TO WORK I NOTICED A BURNT MARK CIRCLE IN SHAPE ON THE SIDE OF THE SEAT WHEN GETTING INTO MY VOLVO. I WAS UPSET SINCE I DON'T SMOKE AND I AM THE ONLY ONE WHO DRIVES MY CAR. WHEN I WENT TO PUT ON THE HEATER FOR THE SEAT THE SEAT NEVER GOT HOT. I WAS WONDERING IF THEIR IS ANYONE ELSE WHO HAS HAD THIS PROBLEM AND IF THIS CAR HAS A RECALL DUE TO A SAFETY ISSUE. TO ME IT IS OBVIOUS THAT SOMETHING WAS BURNING IN THE HEATING ELEMENT AND BURNT OUT THE SEAT HEATER. IF THERE WAS A RECALL ON THIS I NEVER RECEIVED ANY INFORMATION ABOUT IT. WHAT MADE ME WONDER IF THERE WAS RECALL ON THIS I REMEMBER READING IN THE PAPER ABOUT A WOMEN WHO HAD A FIRE IN HEATED SEAT THIS PAST YEAR. PLEASE GET BACK TO ME REGARDING THIS INFORMATION. THANK YOU, [XXX]. *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DT: THE CONTACT HAS REPLACED 5 PIRELLI TIRES IN FIRST 20,000 MILES OF OWNERSHIP BASED ON PHONE CONVERSATION ON 12-22-2005. RE EVOQ 10131977) SMCH. LAST TIRE REPLACED LAST WEEK, , LEAKED AIR AT BOTH INNER AND OUTER WHEEL WEIGHTS. *AK

THE ANGEL GEAR FAILED (ALSO KNOWN AS THE BEVEL GEAR) CAUSING A LOSS OF THE AWD SYSTEM. SYMPTOMS INCLUDE EXCESSIVE TORQUE STEER AND EXCESSIVE FRONT WHEEL SPIN. >$2300 REPAIR. DEALER INDICATED THAT THERE WAS NO SPECIFIC REASON FOR THE FAILURE AND THAT THERE WAS NO PREVENTIVE MAINTENANCE ON THIS PART. *JB

MY 2002 VOLVO S60 STALLED ABOUT 3 TIMES IN THE PERIOD OF A FEW MONTHS DURING THE SPRING OF 2005. IT OCCURRED ONLY WHILE I WAS DRIVING IN STOP AND GO TRAFFIC. I WAS ABLE TO RESTART THE CAR. I TOOK IT INTO THE VOLVO DEALERSHIP. THEY RAN ALL KINDS OF TESTS, BUT COULD FIND NOTHING WRONG. THEY REPLACED THE MASS AIRFLOW SENSOR ANYWAY ON MAY 10, 2005 AND THE PROBLEM SEEMED TO GO AWAY - UNTIL OCT 6. IT STALLED AGAIN WHILE I WAS AT A STOP LIGHT. ON OCTOBER 19, SIX DRIVING DAYS LATER (I TRAVEL OUT OF TOWN A LOT FOR MY JOB), IT STALLED AGAIN IN STOP AND GO TRAFFIC ON THE FREEWAY. I KNOW THAT YOU HAVE HAD SIMILAR COMPLAINTS ABOUT THIS, BUT NOT FOR A 2002 MODEL. I THOUGHT THAT IT WAS IMPORTANT TO TELL YOU ABOUT MY PROBLEM AS WELL. *JB

2002 VOLVO 75,000 MI HAS A DEFECTIVE ELECTRONIC THROTTLE WHICH CAUSES CAR TO SUDDENLY SHUT OFF WHILE IN DRIVE. I UNDERSTAND THIS TO BE A COMMON PROBLEM AND THERE IS A CLASS ACTION LAWSUIT FILED IN CALIFORNIA FOR MODEL YEARS 1999-2001. COST TO REPLACE IS $1200.00. *NM

RECENTLY PURCHASED 2002 VOLVO S60 FOR MY DAUGHTER, CERTIFIED USED. SHE WAS DRIVING AND THE CAR JUST STOPPED RUNNING, IT DIED IN THE MIDDLE OF THE ROAD. JUST READ YOUR ARTICLE ABOUT 1999-2001 AND THOUGHT YOU SHOULD CHECK INTO ALL YEARS. VOLVO SAID IT IS FIXED, WE PICK IT UP TOMORROW, HOWEVER I AM VERY CONCERNED THAT THIS WILL HAPPEN TO HER AGAIN. PURCHASED A VOLVO FOR SAFETY, NOW I AM VERY WORRIED. *NM

ENGINE IS IDLING VERY LOW. HAS DIED ON MAJOR THOROUGHFARES 3 TIMES IN PAST 2 WEEKS. DID RESTART. TAKING IT IN IN 2 DAYS (EARLIEST APPOINTMENT WAS A WEEK FROM WHEN I CALLED THE DEALERSHIP). *NM

CAR STALLS ON DECELERATION. *JB

DT*: THE CONTACT STATED AFTERMARKET RIMS AND TIRES WERE INSTALLED ON THE VEHICLE. WHILE MAKING LEFT TURNS THE TIRES RUBBED AGAINST THE FENDER WALL. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE AN AFTERMARKET SPACER BAR WAS INSTALLED WHICH TEMPORARILY REMEDIED THE PROBLEM. AFTERWARDS, THE DEALERSHIP PUT THE ORIGINAL TIRES AND RIMS BACK ON THE VEHICLE. THE CONTACT BELIEVES THE AFTERMARKET SPACER BAR HAS INTERFERED WITH THE INTEGRITY OF THE VEHICLE.