Volvo · XC60 · 2020
2020 Volvo XC60
6
Recalls
17
Complaints
5/5
Safety Rating
The 2020 Volvo XC60 has 6 recalls and 17 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: service brakes (4 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Volvo XC60 page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is service brakes with 4 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Compare the recall list with the complaint mix to see whether the most reported issues overlap with formal NHTSA safety campaigns.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Volvo XC60 currently shows 6 NHTSA recalls listed on this page and 17 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are service brakes (4), electrical system (2), unknown or other (2).
- Vehicle
- 2020 Volvo XC60
- Recalls
- 6
- Complaints
- 17
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
15.5% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: NoLane Departure Warning: Standard
Recall Notices
NHTSANHTSA ID: 25V179000March 24, 2025
ELECTRICAL SYSTEM:SOFTWARE
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Remedy Status
Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
NHTSA ID: 23V001000January 05, 2023
STEERING
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Remedy Status
Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
NHTSA ID: 21V716000September 15, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Remedy Status
Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10120.
NHTSA ID: 21V414000June 02, 2021
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Remedy Status
Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.
NHTSA ID: 20V503000August 25, 2020
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.
Remedy Status
Volvo Car will notify owners, and dealers will tighten the nuts holding the front windshield wiper arms in position, free of charge. The recall began September 29, 2020. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10044.
NHTSA ID: 20V144000March 12, 2020
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Remedy Status
Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
Owner Complaints
17 totalSERVICE BRAKES
Nov 30, 2024
Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 2...
Preview excerpt
UNKNOWN OR OTHER
Nov 7, 2024
The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also...
Preview excerpt
WHEELS
Sep 18, 2024
Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that...
Preview excerpt
ENGINE
May 25, 2024
Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.
ELECTRICAL SYSTEM
Jan 22, 2024
Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.
UNKNOWN OR OTHER
1 injuryOct 22, 2023
I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especia...
Preview excerpt
ENGINE
May 23, 2023
The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The veh...
Preview excerpt
POWER TRAIN
May 1, 2023
- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off ...
Preview excerpt
SERVICE BRAKES
Nov 30, 2022
We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately ...
Preview excerpt
ELECTRICAL SYSTEM
Nov 7, 2022
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks o...
Preview excerpt
Showing 10 recent complaints from 17 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Volvo models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Volvo XC60 Years
2021 Volvo XC60Compare this year against 2020 for complaint and recall shifts.5r40c2019 Volvo XC60Compare this year against 2020 for complaint and recall shifts.8r34c2022 Volvo XC60Compare this year against 2020 for complaint and recall shifts.6r64c2018 Volvo XC60Compare this year against 2020 for complaint and recall shifts.5r35c2023 Volvo XC60Compare this year against 2020 for complaint and recall shifts.5r44c2017 Volvo XC60Compare this year against 2020 for complaint and recall shifts.4r14c
More 2020 Volvo Models
2020 Volvo XC90Another 2020 Volvo option for same-year comparison.7r24c2020 Volvo XC40Another 2020 Volvo option for same-year comparison.1r10c2020 Volvo S60Another 2020 Volvo option for same-year comparison.4r9c2020 Volvo V60Another 2020 Volvo option for same-year comparison.3r7c2020 Volvo S90Another 2020 Volvo option for same-year comparison.3r2c2020 Volvo V90Another 2020 Volvo option for same-year comparison.2r1c
Frequently Asked Questions
How many recalls does the 2020 Volvo XC60 have?
The 2020 Volvo XC60 has 6 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Volvo XC60?
NHTSA has received 17 owner-reported complaints for the 2020 Volvo XC60.
What is the NHTSA safety rating for the 2020 Volvo XC60?
The 2020 Volvo XC60 received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Volvo XC60?
The most commonly reported complaint categories for the 2020 Volvo XC60 are service brakes (4 reports), electrical system (2 reports), unknown or other (2 reports).
Does the 2020 Volvo XC60 have any recalls?
Yes. NHTSA has 6 recalls on record for the 2020 Volvo XC60. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.