2013 BMW X3 Complaint Log

BMW knows there is a problem with the 2013 x3 timing chain. I have continuously had my BMW serviced at there shops. Never once when my car was in for service did they mention the issue or proactively check. My vehicle now has the issue per the dealership snd indicated it is approximately a 20k repair which they included a new engine. I also followed BMWs recommendation to have the oil changed 1year or when miles were hit per their change program. Just has the oil changed in November and at the end of December now timing chain issues. Again multiple times this issue could have been identified and proactively fixed while under warrenty. Also has issues where the material on the glove box peeled off. BMW is also aware of this issue. Poor design and quality on these models/engine. Thank goodness i was not on the expressway when drivabilty issuev occurred!!!

While driving my 2013 BMW X3 xDrive28i under normal conditions, a “drivetrain malfunction” warning suddenly appeared, immediately followed by a “low oil pressure” warning. Within seconds, the engine lost all power and shut off completely while the vehicle was in motion. I had to coast and steer the car off the roadway and push it to safety with the help of others. My safety and the safety of other drivers were at risk due to the sudden and complete loss of propulsion in active traffic. An independent BMW-trained service center confirmed that the engine suffered catastrophic internal damage caused by failure of the timing chain system. This timing chain defect is well documented in BMW’s N20 engines and is the subject of a class action lawsuit. The vehicle is now completely undriveable and remains at the repair facility. Engine replacement is the only option and is estimated between $12,000–$15,000, far exceeding the value of the vehicle. The failed engine and vehicle are available for inspection upon request. The problem has been reproduced and confirmed by an independent BMW specialist. BMW has not yet inspected the vehicle, although I did call and report to BMW North America. They have not responded to my numerous calls and outreach. No police or insurance representatives have inspected it because there was no collision, just sudden engine failure. There were no symptoms before the incident. The drivetrain and oil pressure warnings appeared only moments before the engine shut down. I had no opportunity to safely exit traffic before the vehicle lost power completely. This sudden failure due to a known engine defect presents a significant safety concern.

The car experienced major issues and nearly stalled while driving. It was pulled off a road into a driveway where it caught fire and burned to the ground. No recall information was ever sent to my house. Very dangerous occurrence. We are lucky that no one was hurt.

I own a 2013 BMW X3 equipped with the N20 engine. After approximately 17 months of ownership and only around 11,000 miles of normal driving, the vehicle suffered a sudden and complete engine failure without warning. The independent diagnostic determined the failure was due to a timing chain and oil pump drive chain defect, which is a well-documented issue in BMW N20 engines. This defect has been acknowledged by BMW through Technical Service Bulletin SI B11 03 17 and the national class action settlement Bang v. BMW of North America. The defect causes premature wear and eventual breakage of the timing chain components, resulting in catastrophic engine damage. My vehicle is now inoperable, and the cost to repair exceeds $7,500 — far more than the vehicle’s value. There were no prior warning lights, noises, or messages. This sudden engine failure creates a safety risk, as the vehicle could lose power unexpectedly while driving. No authorized BMW dealer had ever performed timing chain replacement on this vehicle, and the issue was not disclosed at the time of sale. I am filing this complaint so NHTSA is aware of the widespread nature and serious safety implications of this defect.

The contact owns a 2013 BMW X3. The contact stated that after starting the vehicle, smoke was noticed leaking from under the hood. The contact stated that after she opened the hood, the vehicle caught on fire. No warning lights were illuminated. In addition, the contact stated that she and a neighbor had extinguished the fire utilizing a fire extinguisher. No police report was filed. The fire department did not arrive on scene. The vehicle was not towed. The vehicle was not deemed a total loss. The contact was burned on her hand however, she did not seek medical attention. Upon further inspection, the contact noticed that spark plug wires and other unknown parts were burned. The contact stated that the vehicle was previously seen by a local dealer for recall repair; however, the vehicle was not diagnosed with any recall-related failures and was diagnosed as needing a timing change replacement. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received a notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

The contact's daughter owns a 2013 BMW X3. The contact stated that the vehicle was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact took the vehicle to the dealer for the recall repair; however, the dealer found no signs of contamination and installed a water pump connector cap. The contact stated that a month after the repair, the engine was overheating while idling, and there was while smoke coming from the engine with an unknown warning light on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic, where the water pump and the battery were replaced. The mechanic informed the contact that the water pump connector cap was faulty and had caused the failure. The contact was reminded by his wife of the water pump recall and that the connector cap was replaced due to the recall. Despite the repair, the vehicle shut off soon after starting the vehicle. Due to the failure, the vehicle was towed to a BMW specialist, who discovered that an antifreeze leak had caused corrosion of several electrical wires inside the engine. The specialist informed the contact that the vehicle needed two engine wiring harnesses, an engine computer, and an IVM (Integrated Supply Module). The manufacturer was notified of the failure, and the contact filed paperwork online to be reimbursed for the repairs made to the vehicle. The manufacturer denied the reimbursement because the vehicle had been serviced by an independent mechanic and not a dealer. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact called on behalf of the owner of a 2013 BMW X3. The contact stated that the owner received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that while her mother was driving 60 MPH, the vehicle jerked, with an abnormal sound coming from the engine before the engine seized. The message "Service Engine" was displayed. After several attempts, the vehicle was able to restart; however, an abnormal sound was coming from the engine. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The contact had received the notification after the failure. The manufacturer was not made aware of the failure. The failure mileage was 116,262.

I am submitting this report to highlight a serious safety defect involving premature timing chain failures in BMW vehicles. The case relates to a 2013 BMW X3, but the problem is widely documented across multiple BMW models from this production era. The timing chain is intended to last the lifetime of the engine. If it stretches, loosens, or fails, the engine can shut down immediately, causing sudden loss of power steering, power brakes, and overall control of the vehicle. This creates an extreme risk of accidents at highway speeds or in traffic. Unlike tires or brakes, this is not a normal wear component and should not fail under ordinary driving conditions. In this vehicle, the timing chain issue was identified at under 72,000 miles. A timing chain should last well over 400,000 miles under normal operation. The premature failure reflects a design flaw, not normal aging or maintenance. The vehicle had recently undergone major servicing at a BMW authorized dealer. At that time, the timing belt and other components were replaced at significant cost. The dealership did not disclose any timing chain concerns during that service. Only shortly afterward, during a recall-related visit, did they report that the timing chain required replacement, with a repair estimate of several thousand dollars. This matter was raised with BMW of North America, including a direct letter to its CEO. BMW acknowledged receipt but declined to take responsibility, treating the matter as outside warranty coverage rather than as a safety defect. The timing chain issue is widely reported, and BMW is aware of it. The sudden engine failure that can result from this defect presents a major safety hazard that warrants NHTSA’s attention.

The contact owns a 2013 BMW X3. The contact stated that while operating the vehicle, there was smoke coming from under the hood of the vehicle, and there was oil leaking from the engine compartment. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine gasket was faulty and needed to be replaced. Additionally, the contact was informed that the subframe of the vehicle was rusted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.

The contact owns a 2013 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that for the past several months the vehicle needed several attempts before the vehicle started. The contact called a dealer and was informed that parts were not available. The vehicle was not diagnosed or repaired. The failure mileage was approximately 114,000. Parts distribution disconnect.

There has been no communication from bmw regarding the engine coolant pump recall besides the initial notice of the recall. I have not been able to drive my vehicle for almost 3 months because the engine coolant pump could leak onto electrical components and cause a fire. I have been unable to obtain a loaner vehicle during this time and this is affecting my livelihood.

The contact owns a 2013 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Engine stalling and would not restart immediately while in traffic. I was able to get to side of road and restart engine after a few minutes. NHTSA campaign number: 23V707 should have covered the repair/replacement of vanos bolts. BMW is not authorizing the repair under the recall by excluding my VIN number form their voluntary recall.

As I was backing up, my car suddenly accelerated. I was shocked and tried to brake as fast as I could. I did slow down, but still hit a car that was parked nearby. This happened at a gas station. I did have the codes read, but nothing showed up. There were no warning indicators. At first I thought it was a driver error on my part, but after a great deal of thought and internet searching, I believe this to be car issue. I do have the surveillance security camera video from the gas station.

The contact owns a 2013 BMW X3. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal sound coming from the vehicle, with the drivetrain warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a stretched timing chain. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.

I had a terrible BMW X3 (2013) Engine timing chain failure leading to Engine failure (known BMW X3 N20 engine time chain and engine coolant pump defect). The Car is non drivable and had to be towed to BMW Cleveland dealership and should be available for inspection. While driving on busy [XXX] , suddenly showed “low coolant” indicator and yellow engine light which turned red after sometime and the car stalled complelely on the road that caused huge safety risk for me the driver and incoming traffic. Had to call 911 to help manage incoming traffic and help with towing the car to the dealership. Dealership reported engine timing chain and pump failure and recommending replacing them along with total engine replacement at a cost of $21000. There is also an open recall for this car, which was not fixed by the dealership (NHTSA Recall Number 24V608: ENGINE COOLANT PUMP) and I was told there is no remedy for this available. Due to the severe damage to car owing to faulty engine coolant pump and engine timing chain, I request NHTSA to order a recall and fix of all defective BMW 2013 X3 engines, coolant and fuel pumps by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owned a 2013 BMW X3. The contact stated while driving 45 MPH, there was smoke coming from the engine compartment and the vehicle suddenly lost automotive power. The contact exited the vehicle and discovered a fire on the water pump. The fire spread throughout the entire vehicle causing major cosmetic damage. No warning light was illuminated. The vehicle was towed to an auto body shop where it was determined that the vehicle was totaled. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2013 BMW X3. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that the engine overheating warning light was illuminated. The contact stated that there was an abnormal odor in the cabin of the vehicle. The contact was unable to restart the vehicle. The contact had the vehicle towed to the dealer. The dealer diagnosed the vehicle and determined that low oil pressure had damaged the engine and the entire engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact related the failure to the recall. The failure mileage was approximately 139,000.

The contact owns a 2013 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 BMW X3. The contact stated that while driving at an undisclosed speed, an unknown message displayed, and the vehicle lost motive power. The check engine warning light was illuminated. Additionally, the low brake fluid message displayed intermittently even when the brake fluid level was not low. The vehicle was towed to the dealer, where it was determined that the engine needed to be replaced. The vehicle was not repaired. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 130,000.

Purchased a used bmw x3 2013 about 2 years ago in may of 2023 since the beginning it was smoking and almost caught fire. I did open a case with the dealers commission / dmv to go after the mom and pop seller. But it was unfounded thankfully. It was at the dmv facility for a few months. Once it was unfounded in January of 2024 we immediately had it towed from the dmv inspections to bmw in Warwick . Where we were at first told it was a $5000 fix ( book value was only $9000 which we had paid $8000) then told it was a $7000 fix ended up being a $12,750 fix I was mortified but already too far in to do anything we were assured once the car came back it would have no lights on the dash and everything would be fixed and under warranty if anything did go wrong needless to say it took us months to come up w the $ that car sat there till may of 2024 as they was about 1/3 of my salary for the whole year . Needless to say we were paying monthly which was ok’d by the dealership . Once my wife went to pick it up immediately all lights were still on dash all same code service rep wasn’t there that day had to bring it back the next day for them to tell us it was something else causing that code and gave me a new estimate with some of the thing that we even just paid to repair on the new work order when my wife asked about it they said they would see if it was covered under warranty . We opened a case with bmw Warwick who did nothing but tell me to contact the corporate . October 2024 a recall was issued on the parts we supposedly just paid to fix bmw Warwick claimed there was a fuel leak and that’s what we paid to repair early but on the recall letter almost word for word it claims there was a coolant leak and could cause smoking an even in some cases a fire . From the same area of the vehicle that we just paid to repair which would explain why they “fixed it” and they were sure what happens . Less than a year later engine seized up same as before

The contact owns a 2013 BMW X3. The contact stated that the vehicle was leaking engine oil. The contact stated that the vehicle was hesitating while attempting to accelerate. The vehicle was taken to the dealer who had diagnosed that the turbo charger had failed and needed to be repaired. The vehicle was repaired. After the repair was completed, the failure reoccurred, and the turbo charger failure warning light illuminated. The vehicle was diagnosed, and it was determined that the turbo charger had failed, and that there was an oil leak due to the head gasket failure. The turbo charger and head gasket were repaired. The manufacturer was not made aware of the failure. The failure mileage was 100,000.

Cold weather start camshaft adjuster bolt broke and seized camshaft in place. As a result the oiling system didn’t work properly and ruined the camshaft bearings and crankshaft and rod bearings. Replacement engine exceeds value of the car.

The timing chain guide broke while I was driving on the highway. The broken guide did not allow oil to lubricate the engine which destroyed the engine. BMW settled a class action lawsuit several years ago due to the premature failure of the primary and secondary timing chain assemblies for N20 & N26 engines. The time limit has expired for me to file a claim. However, owners of these vehicles should have been notified of this documented and potentially extremely hazardous problem. My guess is that there are thousands of these vehicles on the road with this defective part that could suddenly cause the engine to cease working, resulting in an accident that could cause injury or death.

The contact owns a 2013 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 65 MPH, the vehicle started to lose motive power. The vehicle displayed a message to reduce the speed as the vehicle was losing motive power. The contact merged to the side of the road and contacted a tow truck company; however, before the tow truck arrived, the contact was able to restart the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with turbo failure. The vehicle was repaired; however, the failure persisted. On another occasion, the failure recurred, and the failure became more frequent. The contact received the notification, and the vehicle was then taken to a dealer; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

Drive train warning goes off & the N20 timing chain belt needs replaced. Very dangerous when driving. Car goes in limp mode, not being able to go over 30th. Engine blows if not fixed immediately. Quoted 7,000-10,000 to fix. More than vehicle is worth. Happened 3 weeks after warranty expired. Has never failed inspection previously and havent any issues. Should be recalled for being a lemon. 2013 BMW x3 28i.

Drivetrain malfunction popped up and the car cut off and went into neutral while driving on the road which almost led us to lose control and wreck. Many issues with the fuel pump.

March 9, 2023 @ 7: 53 PM, timing chain failure. Mechanic confirmed March 10, 2023 at 11:10 AM. that I need a new engine due to this failure. Had oil changed less then 1000 miles prior to this failure. Never received recall notice for this timing chain issue, which is a class action lawsuit against BMW. My X3 has only 95000 miles on. The engine in my 2013 X3 is the N20 which is what this lawsuit is about. I was driving on a highway 60 MPH when "oil dangerously low, drive moderately, pull over and shut off engine warning appeared on dash. less than 30 seconds later "drivetrain malfunction" then appeared on dash. Engine stopped, the engine just stopped while I was going 60 MPH on a major highway. I was able to gradually coast off highway on the exit I was approaching. Coasted into a shopping plaza where auto stopped in the centre of the parking lot and stopped. Could not move it or get it out of park to push it out of the path of other cars entering and exiting the plaza. BMW should have notified me of this pending issue; they should be responsible for the repair of my X3.

THE ENGINE MALFUNCTION LIGHT CAME ON, IT WAS LATER DIAGNOSED AS THE TIMING CHAIN. THIS WAS ESPECIALLY SCARY AS I WAS NOT CLOSE TO MY HOME. I LOOKED INTO THIS ISSUE AND IT IS VERY COMMON. IT IS A SHAME THAT THIS IS NOT AN ACTIVE RECALL. UP UNTIL THAT POINT THERE HAD BEEN NO ISSUES. THIS WAS THE SECOND INCIDENT WITH THIS VEHICLE AND A TIMING CHAIN FAILURE, IT IS ALSO THE 3RD POWER TRAIN RELATED INCIDENT.

On Tuesday, January 31, 2023, my engine failed while driving my car. The answers to your questions regarding the incident are listed below: •Component or system that failed: The Engine failed. •Safety risk: My safety, as well as the safety of others was at risk. I was driving and suddenly without warning, I felt a strong jolt and noticed a loss of power. I looked down and noticed that my car shifted into neutral without warning. I tried to move the gear back into drive, but it would not shift. I had just enough power to glide into a parking lot and I turned the car off hoping I would restart it to place the car back into gear. After I turned the car off, it would not start and I had the car towed to the dealership. This is a dangerous safety issue and I could have been in a serious accident because my car suddenly stopped while driving. This could have placed other drivers at risk as well. After my incident, I researched the issue and discovered that other BMW X3 owners have had engine failures as well. This issue is known by BMW and they are putting their customers at risk by not issuing a recall for this problem. •Problem confirmed by dealer: Yes, the BMW dealership did confirm that it was an engine failure. Please see attached file for details. •Vehicle component been inspected: The vehicle has not been inspected by parties other than the dealership. •Prior warnings: Before my engine failed, I did not receive any warning lights or messages. Also, my car did not exhibit any other symptoms. In fact, my car was repaired for another issue two weeks before my engine failed and the dealership did not alert me to any engine issues. Lastly, they ran a diagnostic on my car when I got new brakes in December and there were no issues related to the engine.

I purchased this as a used car online and had it delivered to me. It hasn’t been a year of owning it yet and my car is now un-drivable. I was driving down the road and my transmission malf light came in and my car went into limp mode. I had to get it towed and the local shop who has it said it’s a broken timing chain from a failure. I’ve never had any issues and then all of a sudden now I have an estimate of $3627 to be able to drive my car. Upon researching, my model/year has a known issue for this happening. I feel stuck and don’t know what to do but feel like I need help so I can get my car back running. It barely has 105k miles on it. The dealership I purchased it from never mentioned any known issues with it.

While being parked with the engine off and in a covered condominium garage for 12 days, my 2013 BMW X3 caught fire and burned until the fire fighters extinguished the fire. The engine burnt to the point of virtually disintegrating. Other areas of the car suffered extensive damage because of the heat but the insurance investigation established that the fire originated in the engine compartment. The car in the next parking spot also was a total loss and the building had damages. Fortunately, there were no injuries. The engine had been replaced by BMW, at an authorized dealer, in November of 2021 as part of a class action suit settlement. Therefore, although the car had approximately 76000 miles, the engine had only about 7000 miles. The last service it had was a regular oil change on October 6, 2022. The fire department investigation and a third party investigation contracted by my insurance company were not able to determine the cause of the fire, only that it started in the engine, but the third party report stated that further investigation could be conducted by a mechanical engineer to try to determine the root cause of the fire. BMW was contacted and initially offered to inspect the car but 4 weeks later they officially communicated to me that they were declining the inspection and offered me $1000 if I signed a general liability release. The car will be available for inspection for a limited time after the title is transferred to the insurance company. No indications of a problem had been noticed during the last days/weeks/months it was driven. No warnings of any kind or other symptoms. Additional photos of the car and the damages are available for review at any time. The insurance company investigation report is also available upon request.

The vehicle (at 102k mileage) failed to start at the heavy traffic interaction without any warning signs, and was then towed to a local BMW shop. A mechanic found the broken timing chain guard with many debris of plastic guard recovered from the engine during repairing. A total cost to replace the timing chain was $3685.05. The vehicle had oil change at a local BMW dealership about 6 months before the incident.

Passenger airbag warning lights on/off for about a year. Currently the car has 60,000 miles. When I mentioned to dealer, (car in for emission recall), I was informed that the occupancy detection mat was faulty and needed to be replaced ($1821.04). If not replaced, vehicle would not pass Mass State Inspection. Had the work done at BMW dealer to have it replaced, as the car is due soon for an inspection sticker.

Engine failure Defective timing chain and components BMW part/guide unstable plastic on low mileage vehicle

The component/systems affects is VANOS, exhaust: control error, camshaft is stuck; Boost pressure control: shutdown as a follow-up reaction. This is available for inspection upon request. My safety and the safety of others are at risk because the VANOS assembly (engine) bolts may, over time, loosen, and eventually break. If this occurs, a reduced engine power “safe mode” may be activated. In some cases, the engine may not be able to be restarted after switching off and, in rare cases, the engine could stall which could increase the risk of a crash. This problem has been confirmed by two BMW dealerships. After multiple visits and thousands of dollars spent on attempts at repair, the problem still exists. The resolution offered was to purchase another vehicle or spend thousands more at another attempt to remedy this problem. Although, it is my understanding that there is an open recall for this part (VANOS solenoid). The drivetrain malfunction warning appears and this problem began in July 2022.

We dropped our BMW X-3 on April 11, 2022, to get checked out, due to a continued check engine light. We had dropped it a few weeks prior because of the same issue. We thought they had corrected the problem as the check engine light was no longer on after the first time we received it back. The car stalled a couple of times at the stop light when accelerating. They have done extensive work, they said, in trying to analyze the problem. They are trying to force us to bring the loner back and take our car back unfixed. They have exhausted the third party warranty money because they went down the wrong rabbit hole. The warranty company obviously doesn't want them tearing apart the engine and going in another direction because Rockvile BMW has already had the car so long they could have rebuilt the whole vehicle from scratch. It doesn't make sense for us to tell them to go ahead and spend our money either as they obviously don't know what they are doing. I called BMW headquarters in NJ. The gentleman there suggested I ask them to call the regional dedicated group of service engineers to help with the problem. He also suggested that if they have gone that route that I escalate the problem to the general manager of Rockville BMW. I called the dealership and spoke to William Rodriguez, the service assistant who had been keeping us abreast of what was being done to our vehicle. He said they had designated regional service engineer come over and look at the vehicle, and that person also had no luck with the fix. William said there was nothing else that they could do. More details in attached file.

I have a 2013 BMW X3 i28 4-cylinder turbo with 70 383 miles. I have maintained it regularly through my BMW service center here in Ft. Lauderdale, FL. I was away and had my car since I brought it north on the auto train to save wear and tear and mileage. Unfortunately, on July 14th, I was headed from Buffalo, NY, to Rhode Island on the NYS thruway when my engine died on me; thank god I could get it to a shoulder, or I would have been dead, seeing there were a few semis behind me. I called a tow truck a nightmare since tow companies have a monopoly on towing off state thruways. It was towed to Towne BMW in Williamsville, NY, They did a diagnostic, and it was only the battery, so they said. So I went and returned my rental car and paid my bill, the time was now 6:00 pm, and I was good to go, so they said I didn't even make it across the street, and the engine did the same thing. This time they tell me my engine has seized up, and oh well, too bad, not their problem. They never gave me a diagnosis of what was completed on both days, and they continued to make a new narrative on the issue. In both instances, a light that said turn the engine off appeared after the engine shut down. I have contacted BMW North America, but they haven't done anything. Best, PH

It appears that BMW may be hiding a fact from customers and victims and refuses to issue a class action or address concerns for cars older than 2015. BMW NA’s negligence has caused too many hardships for many people and today is the day they need to stop; this company needs to be held responsible for its actions and stop blaming the consumer. As a result, you have been impacted by this issue with your 2013 BMW X3 i28 4-cylinder turbo with 70,383 miles, I purchased the vehicle with 56,832 miles on it. After owning the car for a year and a half (11/12/2020 – 07/14/2022) and only 13,551 miles driven, I was forced to voluntarily give it back to the finance company due to financial hardship caused by the car issues. The vehicle had oil issues on several occasions which I always ensured I had extra in my vehicle, however, since BMW NA offered no solutions to the N20 engine, the maintenance centers did nothing for a solution. As a 52-year-old male with disabilities, you relied on BMW for the maintenance of your car, which was serviced at a BMW service center in Ft. Lauderdale, FL. In June of 2022, I boarded the Autotrain from Florida to Virginia, this was to ensure I didn’t add more wear and tear, as well as mileage on my vehicle, it was cleared to travel a month earlier by BMW of Fort Lauderdale. While traveling from Buffalo, NY to Rhode Island on July 14th, 2022, the engine suddenly died on me while driving on the NYS Thruway, which could have been a potentially deadly situation. I had the car towed to Towne BMW in Williamsville, NY, where they conducted a diagnostic and claimed the problem was just the battery. However, the engine died again as soon as you left the dealership, and they claimed it had seized up. They refused to take responsibility and never provided a clear diagnosis of what they had done on both days. When I contacted BMW North America, they accused me of being negligent with your vehicle, despite having documentation from Fort Lauderdale BMW to p

On July 15, 2022, my 2013 BMW X3 i28 broke down on the NYS Thruway; I reside in Fort Lauderdale; I've owned the Vehicle for a year and a half, have serviced it at BMW of Fort Lauderdale, and actually had it In to change a lightbulb and make sure all was good. It was towed to Towne BMW in Williamsville, NY, as I was in town visiting family. I purchased the car from Carvana in November 2020; the extended warranty was only effective for a year, and I was shopping for a new one. My Vehicle looks brand new; its garage is stored and well maintained per manufacturer recommendations. The Vehicle only just hit 70,383 miles, since I transport it on the autotrain when I head north for a few months. Towne BMW said they found the problem it was the battery, I pay the $685.78, plus the $300 in towing charges I made it across the street from the service center, and it stopped again I am still trying to figure out how a vehicle that was in excellent condition the day before is now dead? My Vehicle is sitting in my sister's driveway just outside of Buffalo NY with a dead engine. I have a rare genetic syndrome so trying to do everything is killing me; I almost had a heart attack from this ordeal. I still owe on the Vehicle. I contacted BMW of NA; This 2013 X3 come to find out was the worst year yet. There was a class action filed against them, which has expired, Currently this year alone there are an additional 134 vehicles I was able to find on the web, yet we all experienced just the same and in the end a dead engine. When I contacted BMW NA told him the situation, and he gave me a runaround; oh I'll contact the dealership and find the reason, and maybe out of good faith we can provide you with a new engine; I have all his crap emails trying to stall for as long as he could. Towne BMW won't even return my calls, I asked them for a list of the diagnostics they completed, and I received nothing. I had to tow the Vehicle to a german specialis so they could tell me the engine was seize

Timing chain failure

2013 BMW X3. CONSUMER WRITES IN REGARD TO VEHICLE SHUTTING DOWN ABRUPTLY WITHOUT WARNING. THE CONSUMER STATED IT WAS DIFFICULT TO TOW THE VEHICLE BECAUSE THE SHIFT LEVER WAS LOCKED INTO PLACE. THE DEALER STATED THE TIMING CHAIN MAY HAVE FAILED. THE ENGINE WOULD PROBABLY NEED TO BE REPLACED.

The contact owns a 2013 BMW X3. The contact stated that when he started the vehicle, he noticed that the seat belt warning light was red and the message on the instrument panel displayed "passenger restraint system failure." The contact stated that the front passenger’s side seat belt was identified on the instrument panel. The contact had taken the vehicle to a local dealer and was told by the mechanic that the failure of the seat belt system could not be repaired immediately. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

The contact owns a 2013 BMW X3. The contact stated that the vehicle was previously serviced at a collision center after it was rear-ended in a collision; however, after the vehicle was repaired, an abnormal sound was coming from the vehicle and a burning odor was detected while driving. The vehicle was taken to the dealer. The dealer's mechanic was test driving the vehicle and it lost motive power. The mechanic inspected under the hood and saw that the engine had caught fire. The police and fire department were on the scene but the fire was extinguished by itself. A police report was filed. The vehicle was towed to a tow yard and then to BMW of Schererville (1400 US-41, Schererville, IN 46375) where it remained and was not repaired. BMW of Schererville diagnosed the vehicle with a starter and engine failure and informed the contact that the engine did not catch fire. The insurance company did not deem the vehicle totaled but informed the contact that it was a manufacturer's defect for the electrical wiring. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

I was driving the car when the car began smoking. I pulled over and the was fire underneath the vehicle. It burned the car up completely within 10 mins.

Car was parked and when I came out of Walmart it was on fire coming from the steering box. I tried to put it out with my jacket but yellow fire was too much. Fire department came on scene as well as police. By stander had large thermos of coffee and extinguished the fire before fire truck arrived.

The timing chain broke at highway speed causing the engine to become completely inoperable. Apparently this is EXTREMELY COMMON in the BMW N20 ENGINS. This is extremely dangerous considering literally everything from driving to steering and braking is powered by the engine. When it fails this puts people in severe situations. Please do SOMETHING to make BMW remedy this situation.

My wife was driving the car (her main, work car) with our 13 year old. She called me upset and told me that the car would barely move. This was disturbing. She was in heavy traffic. Also the car has been mostly reliable and we only have above 120k on the vehicle after almost 10 years. My wife slowly made it down busy Stocton Blvd. A few hundred feet and safely made it to a business parking lot. I came ASAP. (20min later). There was a message from the car - "Drive Train malfunction " it looked very serious. (Note: My wife is about the best, skillful and careful driver I know. Especially for a person originally from foreign country (China). I gave my wife and child my car and took over the situation. The car would only putt along at 5 mph. So with my emergency flashers on I drove it all the way home using the shoulder. Its about 5 miles home, (more or less). It was pretty crazy situation with how fast people drive on 65th Street expressway. This was my fastest route and only option. Before this a Firestone happened to be just across the street where my wife had parked it so I ask if they could help. "Not today" was their answer. I called BMW of Elk Grove, Ca. where we have always have taken it. Monica at BMW told me it sounded like a recall that had been happening. This was relieving since we haven't been financially well off. It was already 4-5pm so that's why I made the decision to try to make it home. At home I could get my affairs (phone) numbers in order and call for a tow in a much safer place. The unsafest part was getting the dangerous 5-10 miles home. It was Sunday but Monica at BMW said "no problem " just drop it off and they would look at it Monday morning. BMW is telling me over $1800 just to inspect. Not to mention how much for a new timing chain. Monica didn't tell me how much that us. I since looked it up. That's when I saw several similar stories of 2013 X3's which seems much more than coincidence so I'm writing you. Thank you for the opportunity

My drive belt got worn out and when it snapped it got sucked in to the engine and warped around my timing chain I started looking into it and this has happened to a lot of people who have a BMW X3 and the shop told me that because they have had other BMW X3 but my was the worst that they have seen they have now change there policy for dealing with a BMW X3 when it comes in

The contact's daughter owns a 2013 BMW X3. The contact stated that while her daughter was driving 30 MPH, the vehicle stalled as the engine malfunction warning message appeared on the instrument panel. Due to the failure, the contact's daughter had the vehicle towed to the dealer where they performed a diagnostic test and diagnosed the vehicle with engine failure. The contact's daughter then had the vehicle towed to an independent mechanic who also diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.