2010 Cadillac SRX Suspension Problems

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.

See attached document for complaint

Service rear axle message is displayed on the driver information center. The code indicates AWD has been turned off which can put my safety and or safety of others at risk. Service Bulletin (PI0703B) was issued for numerous 2010 Cadillac SRX, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for DTC c0407 with symptom code 64, the exact same code that was found with my vehicle.

The contact owns a 2010 Cadillac SRX. The contact stated she received notification of NHTSA Campaign Number: 21V473000(Suspension) and she took the vehicle to the dealer for repairs. The contact stated after a couple of weeks the contact noticed that the rear end suspension had damaged both rear tires. The vehicle was taken to the dealer again, where they attempted aligning the rear end with the front end of the vehicle but were not successful. The manufacturer was contacted but was not able to further assist. The failure mileage was 156,368.

The contact owns a 2010 Cadillac SRX. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension) however, immediately after the repair she noticed that the vehicle had been fishtailing while driving. The contact called the dealer who completed the recall repair and was informed to bring the vehicle back for further review. There were no further repairs performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.

The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac SRX. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under NHTSA Campaign Number: 14V571000 (Suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding noise detected. The stabilitrak and ABS warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not available and referred the contact to the manufacturer. The contact called another local dealer Bill Gatton Chevrolet (1000 W. State St, Bristol, TN 37620, (423) 482-0409) and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle or while driving at an undisclosed speed, the vehicle made abnormal sounds when the road was wet. The stability track and tire pressure warning lights were illuminated. The vehicle was towed to the dealer, but the dealer informed the contact that parts were not available for the recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that parts were available and referred the contact to tow the vehicle to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact received NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an unknown speed, the traction control, stabilitrak, and rear axle warning lights illuminated. The contact stated that the vehicle started to shake uncontrollably, and the steering wheel became difficult to turn, with an abnormal noise. The contact mentioned that the tires were wearing unevenly due to the defective toe link. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to fix the defect. The dealer was contacted and hung up the phone when the contact asked for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet Center Inc (101 Cypress Gardens Blvd, Winter Haven, FL 33880, (863) 294-7371) who also confirmed that parts were not available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The local dealer was contacted and informed the contact that parts were on order but could not confirm when parts would be available. The manufacturer was made aware of the issue and informed the contact to call a local dealer as some dealers might have parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an unknown speed, the rear of the vehicle swayed. The contact stated that the swaying was worse while driving in the rain. The contact stated that the traction control and the service StabiliTrak warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The failure mileage was unknown.

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact then received a notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer was not notified of the failure. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was 144,464. Vin tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, the vehicle would independently decelerate with the stabilitrak warning light illuminated. The contact pulled over and restarted the vehicle to resume normal driving. The contact then received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the failure and acknowledged the recall; however, the part for the recall repair was not available. The contact was then given the option to have a diagnostic test performed on the vehicle which she declined. The manufacturer was also notified of the failure and offered to assist her with the failure. The contact was informed that she would receive a callback. The contact had yet to receive a callback from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was swaying from left to right. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not contacted. The approximate failure mileage was 160,000.

The contact owns a 2010 Cadillac SRX. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.

TL* THE CONTACT OWNED A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TRACTION CONTROL, ENGINE, REAR AXLE SERVICE, AND POWER TRAIN WARNING LIGHTS ILLUMINATED. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AS THE VEHICLE PULLED TO THE LEFT. THE CONTACT TRIED TO REGAIN CONTROL OF THE STEERING WHEEL HOWEVER CRASHED INTO A TELEPHONE POLE. ALL AIR BAGS DEPLOYED. MEDICAL ATTENTION WAS CONTACTED. THE CONTACT WAS TAKEN TO THE HOSPITAL FOR MINOR INJURIES TO BOTH ARMS. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT WHERE THE CONTACT WAS AWAITING HER INSURANCE ADJUSTER RESPONSE. THE POLICE DEEMED THE VEHICLE A TOTALED LOST. THE DEALER NOR MANUFACTURER WERE CONTACTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,500.