2011 Jeep Grand Cherokee Brakes Problems

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a loud hissing sound. There was no warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal depressed to the floorboard without warning while attempting to stop the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective brake booster. The mechanic discovered NHTSA Campaign Number: 14V154000 (Service Brakes, Service Brakes, Hydraulic) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was then referred to the manufacturer. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 157,000.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the brake pedal was slow to respond. The driver had to continuously pump the brake pedal to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer for repair under NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was towed to the local dealer, where it was diagnosed that the brake booster and brake master cylinder needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the repairs were not covered under recall or warranty. The failure mileage was approximately 115,000.

There was a recall on my car for the brake booster water shield, water could get into the brake booster and cause corrosion and can cause the brakes to stop working. The recall was "fixed" about a month ago, but the brake booster still failed - my best guess is because water already got inside of the booster and already caused corrosion. My brakes began to fail while driving on the highway. When the brake booster blew out it also caused so much pressure that it blew out the master cylinder. The master cylinder is not part of the recall - according to JEEP No damage caused by the recall of the brake booster is under the recall and warranty EXCEPT the brake booster. The supposed fix itself here is faulty. This could have had a way worse outcome if I could not get my car to a stop. The other part of this is that the piece to fix this is on national back order with no estimated ship date.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle shut off inadvertently. The contact was able to pull over to an open lane, where the vehicle stopped. The vehicle failed to restart. The contact's husband charged the battery with a portable charger, and the vehicle restarted. The contact was able to continue driving. The contact's husband replaced both the battery and the alternator; however, the failure recurred a week later. The battery warning light was illuminated. The contact's husband replaced the alternator; however, the failure persisted. Additionally, the contacted stated that the check engine warning light and the brake warning light were illuminated. The contact later became aware that the VIN was included in NHTSA Campaign Numbers: 15V879000 (Electrical System, Interior Lighting), 19V813000 (Electrical System) and 17V572000 (Service Brakes, Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The local dealer and two other dealers were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. Parts distribution disconnect.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at approximately 30 MPH, the brake pedal was depressed and the vehicle lunged forward. The contact stated that the RPM light and an unknown warning light were illuminated when the crash occurred. The contact stated that when the vehicle lunged forward, the front bumper of the vehicle crashed into the rear bumper of the other vehicle. The contact's vehicle came to a stop once the impact was made and damage was sustained to the front bumper and the rear bumper of the other vehicle. The vehicle was driven to a dealer where the vehicle's front bumper was repaired. The dealer was unable to determine the failure. A police report was filed and there were no injuries. The contact stated that the failure recurred while in the driveway. The contact stated that the brake pedal was depressed and the vehicle lunged forward. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The contact also stated that the mechanics informed her that the vehicle's alignment was off and as a result the tires would wear down ina a unusual way. There is also an issue with the key fob that causes the vehicle to think that the key isn't nearby and causes the alarm to go off.

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the hubcaps were extremely hot while driving. While driving, the vehicle was shaking and pulling. The vehicle was taken to the local dealer where it was diagnosed that the rotors, hose, front, and rear brake pads needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred. The vehicle was taken to an independent mechanic who replaced the rotors, calipers, and brake pads. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH ON A HILL THE CONTACT ATTEMPTED TO DEPRESS THE BREAK PEDAL HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT STATED SHE ALLOWED THE VEHICLE TO COAST IN TO A PARKING LOT AT THE END OF THE HILL. THE CONTACT STATED SHE PUSHED HER VEHICLE OVER TO A BODY SHOP IN THE SAME PARKING LOT BECAUSE SHE DID NOT WANT TO DRIVE THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT BRAKE BOOSTER RUSTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED ROBERT GREEN CHEVROLET (236 BRIDGEVILLE RD, MONTICELLO, NY 12701) TO SCHEDULE A RECALL REPAIR APPOINTMENT AS THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 162,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED CITY AUTO PARK (4395 US-130, BURLINGTON, NJ 08016, (888) 289-4816) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CITYAUTOPARK DEALER LOCATED IN BURLINGTON,NJ, UNWILLING TO RESOLVE 2 SAFETY RECALLS ON MY VEHICLE. FOR A SEVERAL MONTH IGNORED MY REQUEST BASED ON UNAVAILABILITY OF NEEDED PARTS, MEANWHILE SENDING ME A POSTCARDS WITH URGENT SAFETY RECALLS.THIS KIND OF SERVICE IS NOT ACCEPTABLE, ESPECIALLY WHEN IT CONCERNING PUBLIC SAFETY. RECALLS ON MY VEHICLE 1.BRAKES; 2.FUEL SYSTEM. I HOPE YOU WILL HELP ME TO RESOLVE MY PROBLEM WITH THIS IGNORENT CUSTOMER SERVICE. THANK YOU.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. DWAYNE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WA 98204) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), WHICH HAD BEEN REVISED. ALBERIC CHRYSLER DODGE JEEP (AVE. KENNEDY KM 2.5 SAN JUAN, PR 00936-8320) STATED THAT THEY WOULD ONLY REPLACE THE WATER SHIELD PER THE RECALL AND NOT THE ACTUAL BRAKE BOOSTER. THE CONTACT THEN SPOKE WITH FLAGSHIP CHRYSLER DODGE JEEP RAM (CARR. #2, KM 14.7, HATO TEJAS, BAYAMN, 00959, PUERTO RICO, +1 787-301-0408) AND WAS INFORMED THAT THEY WOULD HAVE TO INSPECT THE VEHICLE TO DETERMINE THE REMEDY FOR THE RECALL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS CORRODED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE RECALL REPAIR HAD NOT BEEN PERFORMED. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR IN THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS ALSO SMOKE COMING FROM THE PASSENGER'S SIDE FRONT WHEEL AS WELL AS THE DRIVER'S SIDE REAR WHEEL. THE CONTACT STATED THAT THE BRAKE CALIPER CEASED. THE CHECK ENGINE WARNING LIGHT, AND ECM AND PCM WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE UNKNOWN REPAIRS WERE PERFORMED. AN UNKNOWN DEALER WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,037.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE VEHICLE PULLED OUT OF THE DRIVEWAY AT 5 MPH, IT STALLED AND ROLLED INTO THE MIDDLE OF THE ROAD. THE CONTACT STOPPED THE VEHICLE AND HAD TO SHIFT THROUGH ALL GEARS TO RESTART THE VEHICLE. THE CONTACT CALLED GENGRAS CHRYSLER DODGE (460 CONNECTICUT BLVD, EAST HARTFORD CT, 06108 860-956-5083) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

I RECEIVED A LETTER JAN/2018 FOR A POWER BRAKE BOOSTER RECALL. TOOK THE VEHICLE INTO THE DEALERSHIP HAD THE REPAIR DONE FEB/2018. JUNE 5TH, 2018 I PULLED INTO THE GAS STATION AND FILLED UP, WHEN I PULLED OUT OF THE GAS STATION I TAPPED THE BRAKE AND THERE WAS NOTHING THERE. THE BREAKS WENT COMPLETELY OUT, I WAS FORCING MY WHOLE BODY WEIGHT ON THE BREAKS TO GET THE JEEP TO STOP!! THERE WAS A TRUCK COMING AND ALL I COULD THINK OF IS MY SMALL CHILD IN THE BACK SEAT. I HAVE VERY QUICK RESPONSES, BUT I WAS NOT EXPECTING THIS TO HAPPEN AT ALL OR EVEN AFTER A RECALL FIX???? I HAVE NEVER BEEN SO TERRIFIED IN MY WHOLE LIFE AND BEING SO HELPLESS IN THIS SITUATION! I AM REALLY SHAKEN UP AND GLAD NO ONE GOT HURT. IT WAS TOO CLOSE TO BE A CLOSE CALL. CHRYSLER YOU NEED TO FIX THIS ISSUE OR GET ALL OF THESE MODELS OFF THE ROAD BEFORE SOMEONE GETS SERIOUSLY HURT OR WORSE KILLED. NOW I HAVE TO TRADE THIS JEEP IN BECAUSE IT IS A DEATH TRAP AND I WILL ALWAYS BE TERRIFIED TO DRIVE IT ESPECIALLY TOTING MY KIDS AROUND. BREAKS ARE VERY IMPORTANT AND THIS IS A SERIOUS RECALL ISSUE!!!!

PART SUPPOSEDLY REPLACE WEEKS AGO AT FAMILY CHRYSLER/DODGE/JEEP (I AM STILL WAITING ON VISORS TO BE REPLACED), BUT DURING THE NOR'EASTER, BRAKES LOCKED UP CAUSING VEHICLE TO SLIDE. MADE THREE ATTEMPTS TO SETUP APPOINTMENTS WITH NO SUCCESS.

THE VEHICLES STOPPING POWER IS REDUCED AT TIMES. SOMETIMES THE BRAKES WORK FINE, BUT SOMETIMES I PUT MY FOOT ON THE BRAKE AND IT WILL NOT STOP ALL THE WAY. THE STOPPING POWER IS GREATLY REDUCED AT TIMES AND I THINK THERE IS SOMETHING CAUSING THE PROBLEM WITH BRAKING BY WHAT THE MANUFACTURER HAS DONE AS MY BRAKE PADS ARE FINE AND HAVE PLENTY OF LIFE.

ON SEPTEMBER 7TH 2017 WHILE DRIVING BACK FROM JFK AIRPORT MY CAR LOST BRAKING POWER, WHEN I PRESSED THE BRAKES THE BRAKES TOUCHED THE FLOOR BUT THE CAR WOULD STILL KEEP MOVING. IT ALMOST CAUSED ME TO HIT MULTIPLE CARS THANKS TO GOD I WAS IN THE LEFT LANE AND WENT OVER A CURB AND GRASS AND INTO A SERVICE PLAZA ON BELT PARKWAY. THIS WAS VERY FRIGHTENING, WE COULD HAVE REAR ENDED THE CAR IN FRONT OF US GOING 55-60 MPH. WE GOT SO SACRED WE WERE ALL SHAKING, WE COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE. THIS IS A SERIOUS ISSUES. WHEN I HIT THE BRAKES NOW THE CAR SLOWS DOWN BUT DOES NOT COME TO A STOP IF YOU ARE MOVING FAST. I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL ON BRAKE BOOSTER WHICH CAUSED SIMILAR ISSUE BUT ACCORDING TO THEM MY CARS VIN NUMBER IS NOT UNDER THIS RECALL. THE CAR HAS LESS THAN 63000 MILES ON IT AND THIS IS UNBELIEVABLE. I HOPE THIS WILL HELP SOMEONE FROM GETTING SERIOUSLY INJURED. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE DRIVER ATTEMPTED TO REVERSE THE VEHICLE, THE BRAKES DID NOT HOLD AND THE VEHICLE CRASHED INTO A LIGHT POLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER, WHICH WAS REMEDIED PER AN UNKNOWN RECALL APPROXIMATELY A YEAR AND A HALF AGO, FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE DEALER NOT TO DO ANYTHING UNTIL THE MANUFACTURER'S ADJUSTOR INVESTIGATED THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.