2011 Jeep Grand Cherokee Body & Structure Problems

While driving, an electric fire started in my Jeep due to a vanity lamp short (NHTSA Campaign Number: 15V879000) which is a known issue: Chrysler (FCA US LLC) recalled certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. "In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring." I had this recall completed in November of 2017, which was confirmed by the manufacturer during my phone conversation today. There were no warning lamps, messages or other symptoms of the problem prior to the failure. My safety and others was at extreme risk as I was driving when this fire occurred above my head and I had to quickly pull over and exit my vehicle in a very busy area. There was also melting material dripping from the visor that nearly reached me in the driver's seat, but thankfully I was able to move out of the way and it melted my driver seat instead (as shown in picture). The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected yet by the manufacturer or insurance representatives or any others, it is at the Jeep dealership and I am waiting to hear back from the manufacturer on next steps for the extensive damage before anything is done.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER MATERIAL COVERING DASHBOARD LOOSENED AND OBSTRUCTED THE AIRFLOW COMING FROM THE AIR VENTS CAUSING THE DEFROSTER/DEFOGGER TO NOT WORK AS DESIGNED. THE WINDSHIELD WAS NOT DEFOGGED AS DESIGNED. THE LOCAL DEALER STATE LINE CHRYSLER JEEP DODGE RAM LOCATED AT 1491 BRAYTON POINT RD, SOMERSET, MA 02725 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. *LN*JB*JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT DUE TO EXCESSIVE EXPOSURE OF THE SUN, THE DRIVER'S SIDE DASHBOARD WAS RUINED. THE VEHICLE WAS TAKEN TO DON JACKSON CHRYSLER DODGE JEEP RAM (LOCATED AT 3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229) WHERE THE DASHBOARD WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS STILL OCCURRING. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

ON MY 2011 JEEP GRAND CHEROKEE AT SPEEDS ABOVE 65 A LOUD BUZZING NOISE IS CREATED AS RESULT OF POOR SEALING BETWEEN THE WINDSHIELD GLASS AND THE FLEXIBLE SEAL AT THE BOTTOM OF THE WINDSHIELD. WHEN TAPE WAS APPLIED ACROSS THE SEAL AT THE LOWER WINDSHIELD THE NOISE WAS ELIMINATED. ON NEWER MODELS OF THE SAME STYLE THE SEAL HAS BEEN REDESIGNED.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGER SIDE WAS TORN TO THE POINT THAT IF IT BECAME FULLY LOOSE, THE TORN PIECE COULD STRIKE THE PASSENGER. THE VEHICLE WAS TAKEN TO BOSAK MOTORS (3111 W LINCOLN HWY, MERRILLVILLE, IN 46410, (888) 452-2323), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 111,058.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL THE LEATHER ON THE DASHBOARD WAS BUCKLING. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS TAKEN TO SOUTH COUNTY DODGE CHRYSLER JEEP RAM (LOCATED AT 7127 S LINDBERGH BLVD, ST. LOUIS, MO 63125), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 52,925.

THE LEATHER COVERING ON THE DASHBOARD SHRANK, CRUMPLED AND WRINKLED POPPING THE AIR VENT COVERINGS OUT. THE PROBLEM NOT ONLY RESTRICTS AIR FLOW (DEFROSTING, ETC) IT ALSO MAY PREVENT THE DEPLOYMENT OF AIRBAGS. IT LOOKS HORRIBLE AND DECREASES THE VALUE OF MY CAR, BUT IT PRESENTS SAFETY ISSUES. THE COMPANY HAS ACKNOWLEDGED THE PROBLEM AND APPROVED MY VEHICLE FOR REPAIR, BUT THEY HAVE ALSO RESTRICTED THE NUMBER OR REPAIR KITS AVAILABLE AND I HAVE BEEN WAITING FOR MONTHS AND AM TOLD IT COULD BE MONTHS MORE. THEY WILL NOT GIVE A DATE.THIS WAS A MANUFACTURING DEFECT. I NEED IT TO BE FIXED AND THEY HAVE DELIBERATELY RESTRICTED THE NUMBER OF PARTS AVAILABLE TO CUSTOMERS WITH DEFECTIVE AUTOMOBILES. IN ADDITION, MY VEHICLE HAS A FUEL PUMP RELAY RECALL. THIS PART HAS ALSO NOT BEEN AVAILABLE FOR MONTHS AND HAS NO PREDICTED DELIVERY DATE. I DON'T BELIEVE IT IS ACCEPTABLE TO ACKNOWLEDGE THE ISSUES, THEN DELIBERATELY SLOW PRODUCTION OF THE PARTS REQUIRED FOR REPAIRS. BOTH THE DEALERSHIP AND FCA CUSTOMER SERVICE SAY THAT THERE IS NOTHING THEY CAN DO FOR ME. OBVIOUSLY THIS ISSUE NEEDS TO BE ADDRESSED AT A HIGHER LEVEL, BUT THERE IS NOT AN OPTION FOR THAT IN THE PHONE TREE. I NEED MY CAR FIXED.

IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.

OVER A PERIOD OF ONE WEEK, BOTH OF THE TUBULAR SIDE STEPS BROKE OFF MY JEEP. IN ONE CASE, I WAS STANDING ON THE DRIVER'S SIDE TUBULAR SIDE STEP IN ORDER TO REACH A WINDSHIELD WIPER. WITH NO WARNING, THE ENTIRE TUBE DISLODGED FROM ALL THREE BRACKETS AND FELL TO THE GROUND WITH ME FALLING TOO. ONE WEEK LATER, WHILE PICKING UP A CUSTOMER AT HIS HOTEL, HE USED THE PASSENGER SIDE TUBULAR SIDE STEP TO HELP HIM ENTER THE CAR. AGAIN, WITH NO WARNING THE TUBE BROKE OFF AND FELL TO THE GROUND. MY CUSTOMER WAS INJURED PRETTY BADLY AS HIS SHIN WAS CUT OPEN BY ONE OF THE MOUNTING BRACKETS FOR THE TUBULAR SIDE STEP. UPON INSPECTION OF BOTH TUBES, IT IS EVIDENT THAT THE TUBES ARE VERY LIGHT WALL AND CORRODED AWAY IN THE VICINITY OF EACH FASTENER, ALLOWING THE FASTENERS TO PULL RIGHT THROUGH THE TUBE WALL. WHAT WORRIES ME IS THAT THERE WAS NO WARNING. NEITHER TUBE SHOWED ANY SIGNS OF BEING LOOSE. THE FASTENERS WERE (STILL ARE) TIGHTLY SECURED TO THE MOUNTING BRACKETS. WITH THIS TYPE OF "NO WARNING" FAILURE, ONE CAN IMAGINE WHAT WOULD HAPPEN IF A JEEP IS DRIVING DOWN THE ROAD AND A TUBULAR SIDE STEP FALLS OFF. I WOULD THINK THAT WOULD BE A MAJOR SAFETY CONCERN. FYI - MY LOCAL JEEP DEALER EXPRESSED THEIR CONDOLENCES, BUT STATED THAT ON A 7 YEAR OLD VEHICLE THAT WOULD NOT BE JEEP'S ISSUE IF IT CORRODED AND FELL OFF. I SUGGESTED THAT THE TUBULAR SIDE STEP FALLING OFF COULD HAVE THE SAME DEVASTATING EFFECT AS A BUMPER FALLING OFF. IT WAS SUGGESTED THAT I SHOULD ENGAGE THE DEALER IN MORE FREQUENT MULTI-POINT INSPECTIONS. YET, THEY CONFIRMED THAT CHECKING THE SIDE STEPS IS NOT ON THE MULTI-POINT LIST. I'M MAKING YOU AWARE OF THIS BECAUSE I COULDN'T LIVE WITH MYSELF IF I DIDN'T REPORT IT AND LATER HEARD OF A DEATH OR INJURY AS A RESULT OF THIS HAPPENING TO ANOTHER JEEP OWNER OR TO AN INNOCENT VICTIM.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DASHBOARD LEATHER LINER PEELED OFF AND WAS BLOCKING THE AIR VENTS. DUE TO THE FAILURE, THE WINDOWS COULD NOT BE DEFROSTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

ON MAY 28, 2016 WHILE NAVIGATING MY DRIVEWAY, MY CAR SUDDENLY ACCELERATED FORWARD AND CRASHED INTO THE BACK WALL OF MY GARAGE. DAMAGE WAS DONE TO MY HOME AND MY CAR. I HAD NO CONTROL OVER THE VEHICLE. HITTING THE BRAKE AND TRYING TO HIT THE IGNITION BUTTON DID NOTHING TO STOP THE VEHICLE. ON ANOTHER OCCASION, ABOUT TWO WEEKS EARLIER, I HAD PARKED THE CAR AT WALMART, PRESSED THE BRAKE AND THE IGNITION BUTTON TO TURN IT OFF. WHILE IN PARK AND THE ENGINE OFF, THE VEHICLE LURCHED FORWARD AND BUMPED THE SUV SITTING IN FRONT OF ME. I AM NOW AFRAID TO DRIVE THIS VEHICLE! I HAVE REPORTED THIS INCIDENT TO MY LOCAL AUTO DEALERSHIP AND CHYSLER CORP. THE DAMAGE IS BEING REPAIRED AT MY COST.

JEEP GRAND CHEROKEE LAREDO 2011 - SERIOUS FRONT CRITICAL SUSPENSION CONNECTIVITY POINT CORROSION / BINDING (LATEST 12/2015) VERY SERIOUS PROBLEM, EXTENSIVE CORROSION WITH KEY FRONT SUSPENSION CONNECTIVITY (LOWER CONTROL ARM MAIN BOLT/FRAME CONNECTION, BOTH SIDES). ISSUE SO BAD AN EVER-GROWING BINDING CREAKING NOISE BECAME AUDIBLE FROM THE CABIN. SOUND AUDIBLE WHEN ACCELERATING AND STOPPING. SEVERAL DEALER EFFORTS TO BEGIN TO ADDRESS WITH SERVICE EFFORTS SPANNING NEARLY 1.5 YEARS. VERY CONCERNING AS THIS IS A CRITICAL SUSPENSION CONNECTIVITY POINT, IF IT FAILS THE FRONT END WOULD COLLAPSE. SERVICING DEALER VICTORY CHRYSLER ABLE TO DIAGNOSE SHARED HOW EXTENSIVE CORROSION IS BUT COULD NOT EXPLAIN WHY THIS CORROSION AND BINDING OCCURRED. SUGGESTED WE SPEAK TO CHRYSLER, WHICH WE DID TO NO AVAIL (SEE OTHER ATTACHED). WE ASKED CHRYSLER TO INVESTIGATE, THEY DID NOT. WE SHARED VERY MUCH DETAIL JUST AS DONE HERE. WE ASKED FOR MONIES SPENT RETURNED AS THIS WAS NOT COVERED UNDER WARRANTY, THEY DID NOT RETURN MONIES. AT MINIMUM THIS IS A SERIOUS WATER CONTROL ISSUE, AND AT WORST A SERIOUS DESIGN/MANUFACTURING DEFECT WHICH COULD AFFECT THOUSANDS. NO FIX SHARED, VICTORY CHRYSLER NOTED TO US THE BEST THEY CAN DO IS PULL THE BOLTS AGAIN IN THE FUTURE AND CLEAN/LUBE IF POSSIBLE. NOTICE AT 1:40, IN THE VIDEO CLIP FOLLOWING, THE RECORDING ON THE COLDER DAY HOW LOUD IT IS. THERE IS NO REASON FOR SUCH SEVERE CORROSION HERE ASIDE FROM A DESIGN FLAW OR MANUFACTURING ISSUE. WE APPRECIATE NHTSA'S TIME TO REVIEW OUR REPORT AND HELP SEEK RESOLUTION. SHORT VIDEO CLIP ILLUSTRATING NOISE HEARD: HTTP://78449.CHORUSCALL.COM/DATACONF/PRODUCTUSERS/ECARMACK/MEDIA/NHTSA_DEC_2015.MP4 CHRYSLER CASE #[XXX] THANK YOU!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WATER SLOSHING SOUND ON START STOP. SOUNDS LIKE IT IS UNDER THE DRIVER'S SEAT. BROUGHT TO THE DEALER AND THEY SAID LOTS OF WATER WAS IN THE FLOORPAN UNDER THE DRIVERS SEAT. THEY THINK IT IS COMING FROM OUTSIDE VIA THE HEATER BOX. IT IS NOT A CLOGGED AC TUBE BECAUSE THEY CHECKED THAT

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE IN THE FRONT PASSENGER SIDE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.

CAR WAS ILLEGALLY PARKED IN THE MIDDLE LANE, WITH NO INDICATOR LIGHTS ON OR ANY LIGHTS WHATSOEVER. SPEED LIMIT WAS 45MPH, I GLANCED TO OFF TO THE SIDE OF THE ROAD WHERE 3 GENTLEMEN WERE STANDING AND TURNED BACK TO LOOKING FORWARD SEEING A CAR PARKED WITH NO LIGHTS IN FRONT OF ME. I REAR ENDED THE FORD FOCUS GOING ABOUT 45MPH. THE DRIVER OF THE FIRST CAR (HUNGRY HOWIES DELIVERY DRIVER) WAS DEEMED AT FAULT DUE TO MECHANICAL ISSUES AND BEING ILLEGALLY PARKED IN THE MIDDLE OF THE ROAD WITH NO HAZARD LIGHTS ON! THE AIRBAG NEVER DEPLOYED IN MY 2011 JEEP GRAND CHEROKEE (MASSIVE RECALL WITH CHRYSLER CARS, AND TAKATA SUPPLIED PARTS) THE ACCIDENT OCCURRED ON 5.19.15 AT 12:15AM WHILE ON MY WAY HOME FROM WORK ( HILTON SUITES. AUBURN HILLS PD ARRIVED ON THE SCENE AND I WAS TAKEN TO MCLAREN HOSPITAL IN PONTIAC, MI IN THE AMBULANCE.

I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. THIS CAR IS ONLY 4 YEARS OLD AND ALL THE 4 AXLES NUTS ARE RESTED. THIS COULD PREVENT TAKING SOME OF THE MECHANICAL PARTS OFF FOR REPAIR. CHRYSLER SHOULD HAVE ISSUED A RECALL OR A FREE REPAIR FOR THIS. *TR

FRONT DASH BOARD IT'S GETTING WRINKLES ALL OVER , AND THE DEALER DOES NOT WANT TO FIX IT. IT'S NOT COVERED, THEY SAID.

(OVERLAND EDITION) LEATHER DASH COVERING IS LOOSE, CALLED CUSTOMER ASSISTANCE AND WAS TOLD THAT THIS IS NOT COVERED AND THEY WERE SORRY, DEALER WANTS $3500 TO FIX. VEHICLE HAS BEEN IN SERVICE FOR LESS THAN 4 YEARS. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER COVER ON THE DASHBOARD WRINKLED UP. THE VEHICLE WAS TAKEN TO CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (352-597-1265, LOCATED AT 4358 CORTEZ BLVD, BROOKSVILLE, FL 34613) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL PROPULSION SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V154000 SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.