2018 Mazda Mazda3

While I was driving on the highway, I went to use my front wipers and there was no response when trying to active them. The rear wiper, front and rear washer fluid sprayers all worked. No warning lights or other signs of failure were present. I took the car to a local repair shop and they diagnosed it as a bad Body Control Module. Once the module was replaced and reprogrammed, the wipers worked as intended. Safety Recall 3219D describes the issue I had perfecly. My VIN is out of the range of this recall but if I had the same issue as this recall, there might be other bad parts out there and that range might need to be increased.

The contact owns a 2018 Mazda Mazda3. The contact stated that while the vehicle was parked, the contact became aware of a strong fuel odor around the exterior of the vehicle and inside the vehicle. The contact stated that the failure had occurred after refueling. No warning lights were illuminated. The dealer was made aware of the failure, and an appointment was scheduled for a diagnostic test. The dealer had to reschedule the appointment due to a scheduling issue. The vehicle was taken to an independent mechanic, where it was diagnosed with a crack in the top of the fuel pump. The contact was informed that the fuel pump needed to be replaced, and the vehicle was being repaired. The contact referenced an unknown recall with a similar failure; however, the VIN was not associated. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the vehicle needed to be taken to a dealer for a diagnostic test. The repair coverage was denied because the vehicle was not repaired by a dealer. The failure mileage was 179,550.

The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. It keeps resetting every minute. Mazda corporation wont pay for the repair that they are charging about 1,000 to fix it.

My 2018 Mazda 3 has an intermittent electrical failure on the high-speed CAN network that causes multiple safety-critical systems to fail while driving. When the fault occurs, the dash lights up with warnings for powertrain, ABS/traction, lane departure, collision-avoidance, TPMS, immobilizer, and the check-engine light. The car also hesitates or “lurches” between 15–30 mph during these events. At one point in 2024, the vehicle went into limp mode on the freeway, creating a safety hazard. These failures are intermittent but repeatable. Diagnostic scans from 2023–2025 show multiple U-codes for lost communication between control modules; two later became permanent. The issue appears unrelated to any one component and affects many systems at once. The vehicle has been to every Mazda dealership in the North Texas region (Mesquite, Freeman, Hiley, Norm Reeves, Town North). All performed only basic scans; none completed a full CAN-bus or wiring-harness diagnostic. Town North kept the vehicle for six weeks (Sept–Oct 2025), replaced a coil and spark plugs, performed a camera calibration and a TCM update, but the network failures returned within 38 miles. We sought independent inspection only after dealerships repeatedly refused diagnosis whenever the warning lights were not on at the moment of arrival. In November 2025, a technician found significant internal corrosion inside the negative battery cable; touching the cable reproduced the full failure immediately. The corrosion extends deep into the wire sheathing. This appears to be an electrical defect affecting CAN communication and power/ground integrity. When the fault occurs, multiple safety systems disable at once and the vehicle behaves unpredictably. Mazda Corporate has declined further assistance, and the defect remains unresolved. I am filing this report because this is a recurring safety issue that may affect other vehicles of the same model and year.

No incidents

What component or system failed or malfunctioned, and is it available for inspection upon request? The high-pressure fuel pump failed. This component failure prevents the car from starting or staying running. The check engine code confirmed the high-pressure fuel pump failure. The failed component is currently at the Mazda dealership and is available for inspection upon request. How was your safety or the safety of others put at risk The car suddenly stalled while driving on the roadway, creating a dangerous situation. If this had happened on the freeway or in fast-moving traffic, it could have led to a serious accident. Losing power and control of the vehicle at higher speeds poses a major safety risk to both the driver and surrounding vehicles. I was fortunate that the failure occurred on a city street rather than on the freeway. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The Mazda dealership inspected the vehicle and confirmed that the high-pressure fuel pump had failed, which was also verified by the check engine code. This failure caused the stalling and starting issues. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by an authorized Mazda dealership, which diagnosed and confirmed the high-pressure fuel pump failure. It has not been inspected by police or insurance representatives. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Before the final failure, the car was hesitant to start, and after it stalled, the check engine light appeared. There were no prior warning messages or signs before the car suddenly stalled while driving. Additional details: The car is only seven years old with approximately 52,000 miles, and it is concerning that such a critical component would fail this early.

The touch screen in my car has developed a malfunction known as “ghost touch,” where the screen glitches and registers inputs I am not making. This failure involves the infotainment system, and the component is still available for inspection upon request. My safety and the safety of others were put at risk because the screen can suddenly change settings, including navigation, phone, and climate controls, while I am driving, which is distracting and dangerous. The problem has not yet been reproduced or confirmed by a dealer or independent service center, nor has the vehicle been inspected by the manufacturer, police, insurance representatives, or others. There were no warning lamps, messages, or other symptoms before the failure—it began suddenly and recently without prior indication.

I got into my car and the infotainment screen was cracked. It had been parked in moderate weather (no extreme heat or cold) and just randomly had multiple small cracks across the screen. This makes the back up camera difficult to see which is a safety concern.

The center dashboard information screen developed "spider cracks" and got opaque in the corners of the screen. The screen would change functions / jump around commands without being touched while driving ( from NAV to radio, change radio stations etc) - apparently called 'Ghost Touch". Mazda has been aware of the defect for some time and issued a TSB ( and settled a class action lawsuit) but we never received any notification. The dealer offered no assistance as the car was out of warranty . We paid several hundred dollars to replace the screen as the car was becoming undriveable.

Wiper stopped functioning, in the rain. Started with the wipers making 2 wipes rapidly, then not functioning. Next day, wipers partially functioned erratically before being stuck in the up position.

The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. Mazda corporation wont pay for the repair that they are charging close to 2k to do.

Touchscreen has the "ghost screen" problem. It has gotten progressively worse over the last year. The Mazda dealership did a firmware update about 2 years ago and that didn't help. Now the screen thinks it's being pressed constantly in the same spot so it just beeps over and over again. If I'm not on my radio, it will hit things like safety settings, emergency contacts, etc. so I have to leave my radio on all the time. I've researched this issue and it's well-known. A recall was issued for 2014-2016 models but not for anything after that.

I have a letter for an important safety recall, re: the backup camera. The letter is dated September 2023, and I called today, after experiencing worsening deterioration of my camera, and I was told that there is currently no fix. So, after 1.5 years, I have no fix for my camera? This is a safety issue

There is a infotainment display that sits on the center part of the dash that has touch screen capability that over time starts to fail and results in what is known as "ghost touch", where random screen settings change as though someone is using the touch screen on the infotainment screen. I had issues to where settings for screen brightness have changed causing my ability to see the controls being hindered and the radio sometimes turning up loudly and then off causing a scare distraction while driving. This screen is also used for the back up camera. There is currently a class action lawsuit for this.

Mazda infotainment system center display screen with spider cracking. Cracking makes part of display unreadable.

The driver side if the door handle metallic wrap has begun peeling, I reached for my door handle and was cut by the wrap as it had torn away from the glued seems. It is small enough to cut my hand but barely visible to the naked eye. I had to put tape over the door handle to prevent further cuts from happening on my fingers. I took 2 photos as soon as the injuries happened and I realized what it was that was causing me to bleed from my scrape. The vehicle currently has a class action suit for the gas fuel pump and i contacted mazda to fix the pump and replace the door handle.

Recall 23V-487 has been un-remedied for over a year. And it sounds like a zip tie would fix it. That's too long.

Mazda has a warranty extension for the 2014-2016 Mazda 3 infotainment touch screen as it may malfunction and glitch. This glitch can be a distraction as the system believes that it is being touched and may cause many things to change in the car such as radio station, navigation setting, and even some vehicle setting accessible from the infotainment screen, causing distractions. However, this issue is also possible on newer 2017 and 2018 models, and there is currently no program to fix the issue. While Mazda may seem like this is not a safety as the touch screen is disabled above 5 MPH, it can still cause distractions when coming to a stop and while stopped which may result in an accident. I think this needs to be resolved and Mazda needs to acknowledge that this touch issue "Ghost Touch" can affect all Mazdas with Mazda Connect 1. Taking this to the dealership to fix is expensive as they want to replace the entire system at a cost of $1000, which I could see many people not doing leading to more dangerous vehicles on the road.

I was parked in a downtown garage, and the vehicle would not start after many attempts, after about 45 minutes of trying (waiting 5 minutes between tries). The engine would turn normally and sounded like it was trying to start, but didn't fully engage. It finally did after 45 mins, and I drove it to the local Mazda dealer in Honolulu. I noticed the check-engine light was on at that time (but not before the incident). They ran a diagnosis, and couldn't replicate the issue, and said it may be a battery problem with low voltage, due to the engine's error codes. But I questioned that since the engine was able to turn normally and adequately at all starting attempts. And the battery was only 2 years old. So I replaced the battery at their recommendation. About 2 hours after picking up the car from the dealer, the same issue happened again. I recorded the issue on my phone this time, and gave it to the dealer. And this time I didn't want to chance it, so had the car towed back to the same dealer. They couldn't replicate the issue immediately, but after several attempts (over a day), they finally experienced it. They said the issue is the fuel pump. I am the original owner, and had purchased the car new from a Mazda dealership, and it has less than 26K miles on it. I researched previous recalls with this same issue on Mazdas, even the same year and model, and it appears to related: [XXX] [XXX] No one was physically harmed due to this issue, but it was certainly a safety risk. If the fuel pump fails while driving, the driver could lose control of the vehicle while in motion. I have attached the invoices for the repairs. I have contacted Mazda Customer Experience and they assigned a case number # [XXX]. However, I was informed that the repairs are unlikely to be covered as there is no open recall on the VIN regarding this issue. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My screen ghost taps (goes into apps without me touching it) plus there is screen damage. I got into my car one day and it looked like the screen was cracked. But it’s on the inside. I never been into the car crash or had any accidents happen to my car or the display. It affects my driving when I am using my back camera